Primary Care Network

West Norwich PCN

U00000

Compare to

Total patients

59,430

5 practices

GP FTE

0

NHS Digital workforce

QOF achievement

94.0%

patient-weighted

CQC good or outstanding

80.0%

5 rated

Items per patient

1.7

prescribing volume

GPPS overall good

74.1%

patient experience

Access KPIs · August 2025

Same-day %

36.5%

Month: August 2025

Appts per 1K patients

420

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

193

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

5 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face75.0%
Telephone12.7%
Video / online7.2%
Triage9.4%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-092024-092025-080326495Same-day % · 2023-09: 32.0%Same-day % · 2023-10: 31.5%Same-day % · 2023-11: 34.9%Same-day % · 2023-12: 36.5%Same-day % · 2024-01: 36.9%Same-day % · 2024-02: 38.1%Same-day % · 2024-03: 37.0%Same-day % · 2024-04: 36.9%Same-day % · 2024-05: 37.7%Same-day % · 2024-06: 37.2%Same-day % · 2024-07: 37.1%Same-day % · 2024-08: 37.9%Same-day % · 2024-09: 36.4%Same-day % · 2024-10: 30.1%Same-day % · 2024-11: 34.7%Same-day % · 2024-12: 37.5%Same-day % · 2025-01: 35.2%Same-day % · 2025-02: 36.6%Same-day % · 2025-03: 34.6%Same-day % · 2025-04: 36.5%Same-day % · 2025-05: 37.0%Same-day % · 2025-06: 37.0%Same-day % · 2025-07: 35.5%Same-day % · 2025-08: 36.5%F2F % · 2023-09: 85.1%F2F % · 2023-10: 84.2%F2F % · 2023-11: 84.2%F2F % · 2023-12: 82.2%F2F % · 2024-01: 81.3%F2F % · 2024-02: 80.3%F2F % · 2024-03: 79.8%F2F % · 2024-04: 81.8%F2F % · 2024-05: 82.8%F2F % · 2024-06: 82.9%F2F % · 2024-07: 83.4%F2F % · 2024-08: 83.1%F2F % · 2024-09: 83.3%F2F % · 2024-10: 85.2%F2F % · 2024-11: 83.2%F2F % · 2024-12: 82.0%F2F % · 2025-01: 82.5%F2F % · 2025-02: 82.0%F2F % · 2025-03: 77.0%F2F % · 2025-04: 75.8%F2F % · 2025-05: 77.7%F2F % · 2025-06: 76.8%F2F % · 2025-07: 75.3%F2F % · 2025-08: 75.0%Phone % · 2023-09: 10.4%Phone % · 2023-10: 9.8%Phone % · 2023-11: 10.1%Phone % · 2023-12: 11.7%Phone % · 2024-01: 11.7%Phone % · 2024-02: 11.2%Phone % · 2024-03: 12.3%Phone % · 2024-04: 11.0%Phone % · 2024-05: 10.9%Phone % · 2024-06: 11.5%Phone % · 2024-07: 11.2%Phone % · 2024-08: 11.4%Phone % · 2024-09: 11.4%Phone % · 2024-10: 9.7%Phone % · 2024-11: 10.9%Phone % · 2024-12: 11.5%Phone % · 2025-01: 11.8%Phone % · 2025-02: 12.0%Phone % · 2025-03: 16.5%Phone % · 2025-04: 14.0%Phone % · 2025-05: 13.1%Phone % · 2025-06: 12.8%Phone % · 2025-07: 11.8%Phone % · 2025-08: 12.7%Video % · 2023-09: 0.0%Video % · 2023-10: 0.1%Video % · 2023-11: 0.1%Video % · 2023-12: 0.0%Video % · 2024-01: 0.1%Video % · 2024-02: 0.1%Video % · 2024-03: 0.2%Video % · 2024-04: 0.2%Video % · 2024-05: 0.2%Video % · 2024-06: 0.2%Video % · 2024-07: 0.2%Video % · 2024-08: 0.2%Video % · 2024-09: 0.2%Video % · 2024-10: 0.1%Video % · 2024-11: 0.1%Video % · 2024-12: 0.1%Video % · 2025-01: 0.1%Video % · 2025-02: 0.1%Video % · 2025-03: 0.7%Video % · 2025-04: 4.2%Video % · 2025-05: 4.2%Video % · 2025-06: 5.4%Video % · 2025-07: 8.2%Video % · 2025-08: 7.2%Triage % · 2023-09: 5.3%Triage % · 2023-10: 4.3%Triage % · 2023-11: 3.9%Triage % · 2023-12: 5.5%Triage % · 2024-01: 5.4%Triage % · 2024-02: 3.7%Triage % · 2024-03: 5.0%Triage % · 2024-04: 4.6%Triage % · 2024-05: 4.9%Triage % · 2024-06: 5.4%Triage % · 2024-07: 5.2%Triage % · 2024-08: 5.0%Triage % · 2024-09: 5.7%Triage % · 2024-10: 5.2%Triage % · 2024-11: 5.2%Triage % · 2024-12: 5.9%Triage % · 2025-01: 5.5%Triage % · 2025-02: 5.4%Triage % · 2025-03: 5.7%Triage % · 2025-04: 9.4%Triage % · 2025-05: 8.8%Triage % · 2025-06: 8.8%Triage % · 2025-07: 10.3%Triage % · 2025-08: 9.4%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-0821,35426,46631,57736,6892023-09: 28,396 appointments2023-10: 29,303 appointments2023-11: 22,949 appointments2023-12: 22,838 appointments2024-01: 27,781 appointments2024-02: 26,298 appointments2024-03: 26,112 appointments2024-04: 26,295 appointments2024-05: 26,599 appointments2024-06: 24,763 appointments2024-07: 28,010 appointments2024-08: 23,661 appointments2024-09: 25,797 appointments2024-10: 35,205 appointments2024-11: 26,417 appointments2024-12: 24,194 appointments2025-01: 28,672 appointments2025-02: 25,545 appointments2025-03: 29,306 appointments2025-04: 26,225 appointments2025-05: 26,335 appointments2025-06: 27,776 appointments2025-07: 30,303 appointments2025-08: 24,980 appointments

Raw appointment count per month, last 24 months. Aggregate across 5 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-083594455316172023-09: 477.8 appts per 1,000 patients2023-10: 493.1 appts per 1,000 patients2023-11: 436.4 appts per 1,000 patients2023-12: 384.3 appts per 1,000 patients2024-01: 467.5 appts per 1,000 patients2024-02: 442.5 appts per 1,000 patients2024-03: 439.4 appts per 1,000 patients2024-04: 442.5 appts per 1,000 patients2024-05: 447.6 appts per 1,000 patients2024-06: 416.7 appts per 1,000 patients2024-07: 471.3 appts per 1,000 patients2024-08: 398.1 appts per 1,000 patients2024-09: 434.1 appts per 1,000 patients2024-10: 592.4 appts per 1,000 patients2024-11: 444.5 appts per 1,000 patients2024-12: 407.1 appts per 1,000 patients2025-01: 482.4 appts per 1,000 patients2025-02: 429.8 appts per 1,000 patients2025-03: 493.1 appts per 1,000 patients2025-04: 441.3 appts per 1,000 patients2025-05: 443.1 appts per 1,000 patients2025-06: 467.4 appts per 1,000 patients2025-07: 509.9 appts per 1,000 patients2025-08: 420.3 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 5 reporting practices.

CQC rating distribution

outstanding0 (0%)
good4 (80%)
requires improvement1 (20%)
inadequate0 (0%)
unrated0 (0%)
5 practices rated · 80.0% good or outstanding

Inspection likelihood

high0 (0%)
medium5 (100%)
low0 (0%)
unknown0 (0%)
0 practices flagged high-risk

Clinical system mix

SystmOne5 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 5 practices.

QOF performance

Achievement (weighted)94.0%
Exceptions (weighted)8.1%
100.0% coverage

Patient experience (GPPS)

Overall good74.1%
Phone easy21.3%
Website easy61.1%
100.0% coverage

Prescribing volume

1.7

items per registered patient (latest published period)

5 practices · 100.0% coverage

Practice comparison (5)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Beechcroft And Old PalaceY035956,84137.4%482.476.4%94.0%Good
Marriott'S Medical PracticesD8202413,09041.2%507.675%95.7%Requires Improvement
Roundwell Medical CentreD8202315,04644%363.875.4%91.0%Good
Trinity & Bowthorpe Medical PracticeD8201711,30328.3%412.576%95.4%Good
Wensum Valley Medical PracticeD8204013,15028.7%372.572.6%94.5%Good

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (5 of 5)

Practice Heatmap — KPI matrix (5)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Beechcroft And Old PalaceY0359537.4%482.476.4%0%94%0.8%
Marriott'S Medical PracticesD8202441.2%507.675%0%95.7%0.7%
Roundwell Medical CentreD8202344%363.875.4%0%91%0.7%
Trinity & Bowthorpe Medical PracticeD8201728.3%412.576%0%95.4%0.7%
Wensum Valley Medical PracticeD8204028.7%372.572.6%0%94.5%0.8%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

5

Registered patients

59,430

Reporting coverage: patient list 100.0% · CQC 5 rated · workforce 0.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/4/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.