Primary Care Network

West Merton PCN

U00070

Compare to

Total patients

33,434

2 practices

GP FTE

25.5

NHS Digital workforce

Patients per GP FTE

1,314

QOF achievement

94.5%

patient-weighted

CQC good or outstanding

100.0%

2 rated

Items per patient

1

prescribing volume

GPPS overall good

82.5%

patient experience

Access KPIs · August 2025

Same-day %

35.3%

Month: August 2025

Appts per 1K patients

352

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

150

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

2 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face69.1%
Telephone15.6%
Video / online12.2%
Triage7.1%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-082024-092025-080285684Same-day % · 2023-08: 33.9%Same-day % · 2023-09: 29.7%Same-day % · 2023-10: 31.8%Same-day % · 2023-12: 40.9%Same-day % · 2024-01: 40.4%Same-day % · 2024-02: 38.3%Same-day % · 2024-03: 39.8%Same-day % · 2024-04: 40.7%Same-day % · 2024-05: 38.5%Same-day % · 2024-06: 34.6%Same-day % · 2024-07: 37.2%Same-day % · 2024-08: 37.6%Same-day % · 2024-09: 35.8%Same-day % · 2024-10: 31.8%Same-day % · 2024-11: 36.7%Same-day % · 2024-12: 39.6%Same-day % · 2025-01: 38.8%Same-day % · 2025-02: 37.9%Same-day % · 2025-03: 35.3%Same-day % · 2025-04: 35.5%Same-day % · 2025-05: 35.0%Same-day % · 2025-06: 36.1%Same-day % · 2025-07: 34.5%Same-day % · 2025-08: 35.3%F2F % · 2023-08: 72.1%F2F % · 2023-09: 75.1%F2F % · 2023-10: 74.4%F2F % · 2023-12: 68.1%F2F % · 2024-01: 66.2%F2F % · 2024-02: 67.0%F2F % · 2024-03: 67.6%F2F % · 2024-04: 68.4%F2F % · 2024-05: 68.3%F2F % · 2024-06: 69.0%F2F % · 2024-07: 66.9%F2F % · 2024-08: 67.9%F2F % · 2024-09: 69.6%F2F % · 2024-10: 74.7%F2F % · 2024-11: 70.5%F2F % · 2024-12: 68.2%F2F % · 2025-01: 68.2%F2F % · 2025-02: 69.8%F2F % · 2025-03: 68.6%F2F % · 2025-04: 66.9%F2F % · 2025-05: 66.4%F2F % · 2025-06: 67.0%F2F % · 2025-07: 67.5%F2F % · 2025-08: 69.1%Phone % · 2023-08: 21.0%Phone % · 2023-09: 19.3%Phone % · 2023-10: 19.4%Phone % · 2023-12: 18.6%Phone % · 2024-01: 18.3%Phone % · 2024-02: 16.4%Phone % · 2024-03: 16.7%Phone % · 2024-04: 16.2%Phone % · 2024-05: 17.5%Phone % · 2024-06: 17.8%Phone % · 2024-07: 19.5%Phone % · 2024-08: 17.9%Phone % · 2024-09: 16.8%Phone % · 2024-10: 14.4%Phone % · 2024-11: 16.3%Phone % · 2024-12: 16.6%Phone % · 2025-01: 17.4%Phone % · 2025-02: 15.9%Phone % · 2025-03: 17.1%Phone % · 2025-04: 17.8%Phone % · 2025-05: 18.2%Phone % · 2025-06: 17.9%Phone % · 2025-07: 16.8%Phone % · 2025-08: 15.6%Video % · 2023-08: 5.4%Video % · 2023-09: 4.4%Video % · 2023-10: 4.9%Video % · 2023-12: 10.3%Video % · 2024-01: 12.7%Video % · 2024-02: 13.8%Video % · 2024-03: 12.9%Video % · 2024-04: 12.6%Video % · 2024-05: 11.7%Video % · 2024-06: 10.7%Video % · 2024-07: 11.0%Video % · 2024-08: 11.1%Video % · 2024-09: 11.0%Video % · 2024-10: 8.2%Video % · 2024-11: 10.7%Video % · 2024-12: 12.3%Video % · 2025-01: 11.3%Video % · 2025-02: 11.8%Video % · 2025-03: 11.9%Video % · 2025-04: 12.6%Video % · 2025-05: 12.3%Video % · 2025-06: 12.4%Video % · 2025-07: 12.9%Video % · 2025-08: 12.2%Triage % · 2023-08: 3.4%Triage % · 2023-09: 3.5%Triage % · 2023-10: 2.7%Triage % · 2023-12: 4.3%Triage % · 2024-01: 6.3%Triage % · 2024-02: 7.2%Triage % · 2024-03: 6.1%Triage % · 2024-04: 5.7%Triage % · 2024-05: 5.0%Triage % · 2024-06: 3.5%Triage % · 2024-07: 5.2%Triage % · 2024-08: 6.1%Triage % · 2024-09: 6.3%Triage % · 2024-10: 4.2%Triage % · 2024-11: 5.7%Triage % · 2024-12: 6.2%Triage % · 2025-01: 6.2%Triage % · 2025-02: 6.4%Triage % · 2025-03: 6.7%Triage % · 2025-04: 7.0%Triage % · 2025-05: 7.2%Triage % · 2025-06: 7.4%Triage % · 2025-07: 7.6%Triage % · 2025-08: 7.1%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-0810,00112,37414,74717,1202023-08: 10,690 appointments2023-09: 12,102 appointments2023-10: 12,454 appointments2023-12: 10,903 appointments2024-01: 14,423 appointments2024-02: 13,510 appointments2024-03: 13,205 appointments2024-04: 13,100 appointments2024-05: 13,811 appointments2024-06: 13,356 appointments2024-07: 13,524 appointments2024-08: 12,176 appointments2024-09: 13,309 appointments2024-10: 16,431 appointments2024-11: 13,996 appointments2024-12: 12,137 appointments2025-01: 14,833 appointments2025-02: 13,323 appointments2025-03: 14,595 appointments2025-04: 12,997 appointments2025-05: 13,399 appointments2025-06: 13,760 appointments2025-07: 13,229 appointments2025-08: 11,772 appointments

Raw appointment count per month, last 24 months. Aggregate across 2 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-082993704415122023-08: 319.7 appts per 1,000 patients2023-09: 362 appts per 1,000 patients2023-10: 372.5 appts per 1,000 patients2023-12: 326.1 appts per 1,000 patients2024-01: 431.4 appts per 1,000 patients2024-02: 404.1 appts per 1,000 patients2024-03: 395 appts per 1,000 patients2024-04: 391.8 appts per 1,000 patients2024-05: 413.1 appts per 1,000 patients2024-06: 399.5 appts per 1,000 patients2024-07: 404.5 appts per 1,000 patients2024-08: 364.2 appts per 1,000 patients2024-09: 398.1 appts per 1,000 patients2024-10: 491.4 appts per 1,000 patients2024-11: 418.6 appts per 1,000 patients2024-12: 363 appts per 1,000 patients2025-01: 443.7 appts per 1,000 patients2025-02: 398.5 appts per 1,000 patients2025-03: 436.5 appts per 1,000 patients2025-04: 388.7 appts per 1,000 patients2025-05: 400.8 appts per 1,000 patients2025-06: 411.6 appts per 1,000 patients2025-07: 395.7 appts per 1,000 patients2025-08: 352.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 2 reporting practices.

CQC rating distribution

outstanding0 (0%)
good2 (100%)
requires improvement0 (0%)
inadequate0 (0%)
unrated0 (0%)
2 practices rated · 100.0% good or outstanding

Inspection likelihood

high0 (0%)
medium1 (50%)
low1 (50%)
unknown0 (0%)
0 practices flagged high-risk

Workforce capacity

GP FTE

25.5

Nurse FTE

10.2

Direct Patient Care FTE

4.3

Admin FTE

54.1

2 practices reporting · 100.0% coverage

Staff group mix

GP25.5 FTE · 27%
Nurse10.2 FTE · 11%
Direct Patient Care4.3 FTE · 5%
Admin54.1 FTE · 57%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Clinical system mix

EMIS Web2 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 2 practices.

Workforce trend

2025-082025-112026-030204060GP · 2025-08: 30 FTEGP · 2025-09: 30 FTEGP · 2025-10: 30 FTEGP · 2025-11: 30 FTEGP · 2026-01: 28 FTEGP · 2026-02: 26 FTEGP · 2026-03: 26 FTENurse · 2025-08: 11 FTENurse · 2025-09: 12 FTENurse · 2025-10: 12 FTENurse · 2025-11: 10 FTENurse · 2026-01: 10 FTENurse · 2026-02: 10 FTENurse · 2026-03: 10 FTEDPC · 2025-08: 4 FTEDPC · 2025-09: 4 FTEDPC · 2025-10: 4 FTEDPC · 2025-11: 4 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2025-08: 50 FTEAdmin · 2025-09: 50 FTEAdmin · 2025-10: 50 FTEAdmin · 2025-11: 50 FTEAdmin · 2026-01: 52 FTEAdmin · 2026-02: 51 FTEAdmin · 2026-03: 54 FTE

Source: NHS Digital General Practice Workforce — 7 snapshots (2025-08 → 2026-03). Y-axis zoomed to data range.

QOF performance

Achievement (weighted)94.5%
Exceptions (weighted)3.9%
100.0% coverage

Patient experience (GPPS)

Overall good82.5%
Phone easy30.5%
Website easy67.8%
100.0% coverage

Prescribing volume

1

items per registered patient (latest published period)

2 practices · 100.0% coverage

Deprivation profile (IMD deciles)

1
2
3
4
5
6
7
8
2
9
10
← more deprivedless deprived →
Mean decile: 9.0
Most deprived: 0.0%
Least deprived: 100.0%
IMD coverage: 100.0%

2 practices with IMD context · postcode source

Access by deprivation decile

DecileSame-day %Practices
9
36%
2

Same-day appointment % grouped by practice-site IMD decile. A widening gap between low and high deciles indicates inequitable access.

Practice comparison (2)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Francis Grove SurgeryH85026
West Merton PCN
14,90846.3%323.960.2%094.6%Good
Lambton Road Medical PracticeH85051
West Merton PCN
18,52627.8%374.875.3%094.4%Good

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (2 of 2)

PracticeApptsCQCWorkforcePrescribingScreening
Francis Grove Surgery
Lambton Road Medical Practice

Practice Heatmap — KPI matrix (2)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Francis Grove SurgeryH8502646.3%323.960.2%0%094.6%0.8%
Lambton Road Medical PracticeH8505127.8%374.875.3%0%094.4%0.9%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

2

Registered patients

33,434

Reporting coverage: patient list 100.0% · CQC 2 rated · workforce 100.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/10/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.