Primary Care Network

South One Newham PCN

U23362

Compare to

Total patients

51,365

4 practices

GP FTE

0

NHS Digital workforce

QOF achievement

93.1%

patient-weighted

CQC good or outstanding

75.0%

4 rated

Items per patient

1.5

prescribing volume

GPPS overall good

66.7%

patient experience

Access KPIs · August 2025

Same-day %

37.3%

Month: August 2025

Appts per 1K patients

366

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

184

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

4 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face49.3%
Telephone42.6%
Video / online4.8%
Triage12.9%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-082024-082025-080204061Same-day % · 2023-08: 31.9%Same-day % · 2023-09: 35.7%Same-day % · 2023-10: 36.0%Same-day % · 2023-11: 34.1%Same-day % · 2023-12: 37.3%Same-day % · 2024-01: 33.9%Same-day % · 2024-02: 33.9%Same-day % · 2024-03: 35.6%Same-day % · 2024-04: 35.8%Same-day % · 2024-05: 40.0%Same-day % · 2024-06: 38.4%Same-day % · 2024-07: 38.2%Same-day % · 2024-08: 41.6%Same-day % · 2024-09: 38.3%Same-day % · 2024-11: 36.6%Same-day % · 2024-12: 38.5%Same-day % · 2025-01: 38.6%Same-day % · 2025-02: 36.3%Same-day % · 2025-03: 35.8%Same-day % · 2025-04: 34.3%Same-day % · 2025-05: 39.5%Same-day % · 2025-06: 37.4%Same-day % · 2025-07: 36.2%Same-day % · 2025-08: 37.3%F2F % · 2023-08: 47.8%F2F % · 2023-09: 52.6%F2F % · 2023-10: 50.5%F2F % · 2023-11: 50.3%F2F % · 2023-12: 51.9%F2F % · 2024-01: 51.1%F2F % · 2024-02: 51.1%F2F % · 2024-03: 49.2%F2F % · 2024-04: 51.0%F2F % · 2024-05: 46.5%F2F % · 2024-06: 46.3%F2F % · 2024-07: 50.3%F2F % · 2024-08: 48.9%F2F % · 2024-09: 50.1%F2F % · 2024-11: 54.1%F2F % · 2024-12: 52.6%F2F % · 2025-01: 52.1%F2F % · 2025-02: 53.0%F2F % · 2025-03: 52.5%F2F % · 2025-04: 53.4%F2F % · 2025-05: 51.3%F2F % · 2025-06: 52.0%F2F % · 2025-07: 51.1%F2F % · 2025-08: 49.3%Phone % · 2023-08: 46.5%Phone % · 2023-09: 43.5%Phone % · 2023-10: 43.1%Phone % · 2023-11: 43.1%Phone % · 2023-12: 41.6%Phone % · 2024-01: 45.4%Phone % · 2024-02: 44.9%Phone % · 2024-03: 44.4%Phone % · 2024-04: 42.6%Phone % · 2024-05: 41.3%Phone % · 2024-06: 42.7%Phone % · 2024-07: 41.8%Phone % · 2024-08: 41.0%Phone % · 2024-09: 40.3%Phone % · 2024-11: 38.1%Phone % · 2024-12: 39.7%Phone % · 2025-01: 40.6%Phone % · 2025-02: 38.9%Phone % · 2025-03: 39.9%Phone % · 2025-04: 42.2%Phone % · 2025-05: 39.4%Phone % · 2025-06: 40.3%Phone % · 2025-07: 42.3%Phone % · 2025-08: 42.6%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.1%Video % · 2024-03: 0.3%Video % · 2024-04: 4.2%Video % · 2024-05: 4.9%Video % · 2024-06: 5.1%Video % · 2024-07: 3.2%Video % · 2024-08: 4.8%Video % · 2024-09: 4.9%Video % · 2024-11: 3.5%Video % · 2024-12: 3.7%Video % · 2025-01: 3.4%Video % · 2025-02: 3.5%Video % · 2025-03: 3.3%Video % · 2025-04: 3.8%Video % · 2025-05: 4.1%Video % · 2025-06: 3.0%Video % · 2025-07: 4.6%Video % · 2025-08: 4.8%Triage % · 2023-08: 20.5%Triage % · 2023-09: 19.9%Triage % · 2023-10: 18.2%Triage % · 2023-11: 15.2%Triage % · 2023-12: 17.9%Triage % · 2024-01: 18.5%Triage % · 2024-02: 18.1%Triage % · 2024-03: 18.3%Triage % · 2024-04: 18.9%Triage % · 2024-05: 18.1%Triage % · 2024-06: 19.5%Triage % · 2024-07: 18.7%Triage % · 2024-08: 15.1%Triage % · 2024-09: 14.6%Triage % · 2024-11: 12.6%Triage % · 2024-12: 12.3%Triage % · 2025-01: 13.0%Triage % · 2025-02: 12.1%Triage % · 2025-03: 12.2%Triage % · 2025-04: 13.4%Triage % · 2025-05: 14.4%Triage % · 2025-06: 15.0%Triage % · 2025-07: 13.5%Triage % · 2025-08: 12.9%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-0816,05818,42720,79523,1642023-08: 18,073 appointments2023-09: 19,648 appointments2023-10: 20,455 appointments2023-11: 20,074 appointments2023-12: 16,746 appointments2024-01: 20,541 appointments2024-02: 19,611 appointments2024-03: 19,057 appointments2024-04: 17,883 appointments2024-05: 19,890 appointments2024-06: 18,537 appointments2024-07: 19,908 appointments2024-08: 18,723 appointments2024-09: 19,278 appointments2024-11: 20,415 appointments2024-12: 18,084 appointments2025-01: 21,553 appointments2025-02: 19,700 appointments2025-03: 21,507 appointments2025-04: 18,845 appointments2025-05: 20,123 appointments2025-06: 20,269 appointments2025-07: 22,476 appointments2025-08: 18,820 appointments

Raw appointment count per month, last 24 months. Aggregate across 4 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-083133594054512023-08: 351.9 appts per 1,000 patients2023-09: 382.5 appts per 1,000 patients2023-10: 398.2 appts per 1,000 patients2023-11: 390.8 appts per 1,000 patients2023-12: 326 appts per 1,000 patients2024-01: 399.9 appts per 1,000 patients2024-02: 381.8 appts per 1,000 patients2024-03: 371 appts per 1,000 patients2024-04: 348.2 appts per 1,000 patients2024-05: 387.2 appts per 1,000 patients2024-06: 360.9 appts per 1,000 patients2024-07: 387.6 appts per 1,000 patients2024-08: 364.5 appts per 1,000 patients2024-09: 375.3 appts per 1,000 patients2024-11: 397.4 appts per 1,000 patients2024-12: 352.1 appts per 1,000 patients2025-01: 419.6 appts per 1,000 patients2025-02: 383.5 appts per 1,000 patients2025-03: 418.7 appts per 1,000 patients2025-04: 366.9 appts per 1,000 patients2025-05: 391.8 appts per 1,000 patients2025-06: 394.6 appts per 1,000 patients2025-07: 437.6 appts per 1,000 patients2025-08: 366.4 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 4 reporting practices.

CQC rating distribution

outstanding0 (0%)
good3 (75%)
requires improvement1 (25%)
inadequate0 (0%)
unrated0 (0%)
4 practices rated · 75.0% good or outstanding

Inspection likelihood

high2 (50%)
medium2 (50%)
low0 (0%)
unknown0 (0%)
2 practices flagged high-risk

Clinical system mix

EMIS Web4 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 4 practices.

QOF performance

Achievement (weighted)93.1%
Exceptions (weighted)8.0%
100.0% coverage

Patient experience (GPPS)

Overall good66.7%
Phone easy29.3%
Website easy44.8%
100.0% coverage

Prescribing volume

1.5

items per registered patient (latest published period)

4 practices · 100.0% coverage

Deprivation profile (IMD deciles)

1
1
3
2
3
4
5
6
7
8
9
10
← more deprivedless deprived →
Mean decile: 1.7
Most deprived: 100.0%
Least deprived: 0.0%
IMD coverage: 100.0%

4 practices with IMD context · postcode source

Access by deprivation decile

DecileSame-day %Practices
1 (most deprived)
22.5%
1
2
40.8%
3

Same-day appointment % grouped by practice-site IMD decile. A widening gap between low and high deciles indicates inequitable access.

Practice comparison (4)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Custom House SurgeryF8404710,82850.3%446.841.4%94.5%Requires Improvement
Glen Road Medical CentreF8409214,19122.5%294.350.8%93.6%Good
Star Lane Medical CentreF8401720,48039.5%387.555.3%91.5%Good
The Ruiz Medical PracticeF846665,86627.4%318.640.8%95.2%Good

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (4 of 4)

Practices in the most-deprived areas

PracticeIMD decilePatientsSame-day %QOF %
Glen Road Medical Centre114,19122.5%93.6%
Custom House Surgery210,82850.3%94.5%
Star Lane Medical Centre220,48039.5%91.5%
The Ruiz Medical Practice25,86627.4%95.2%

Practice-postcode IMD decile (1 = most deprived 10% of England, 10 = least deprived). Listed in ascending decile order.

Practice Heatmap — KPI matrix (4)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Custom House SurgeryF8404750.3%446.841.4%0%94.5%0.6%
Glen Road Medical CentreF8409222.5%294.350.8%0%93.6%0.6%
Star Lane Medical CentreF8401739.5%387.555.3%0%91.5%0.7%
The Ruiz Medical PracticeF8466627.4%318.640.8%0%95.2%0.7%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

4

Registered patients

51,365

Reporting coverage: patient list 100.0% · CQC 4 rated · workforce 100.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/8/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.