Primary Care Network

Havering Liberty PCN

U24998

Compare to

Total patients

53,148

5 practices

GP FTE

0

NHS Digital workforce

QOF achievement

94.8%

patient-weighted

CQC good or outstanding

100.0%

2 rated

Items per patient

1.5

prescribing volume

GPPS overall good

83.0%

patient experience

Access KPIs · August 2025

Same-day %

37%

Month: August 2025

Appts per 1K patients

324

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

125

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

5 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face71.2%
Telephone16.2%
Video / online8.6%
Triage1.5%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-082024-082025-080285785Same-day % · 2023-08: 44.4%Same-day % · 2023-09: 37.8%Same-day % · 2023-10: 41.1%Same-day % · 2023-11: 45.2%Same-day % · 2023-12: 44.8%Same-day % · 2024-01: 47.6%Same-day % · 2024-02: 45.0%Same-day % · 2024-03: 43.6%Same-day % · 2024-04: 42.7%Same-day % · 2024-05: 41.7%Same-day % · 2024-06: 40.5%Same-day % · 2024-07: 38.2%Same-day % · 2024-08: 37.0%Same-day % · 2024-09: 34.4%Same-day % · 2024-11: 40.1%Same-day % · 2024-12: 43.5%Same-day % · 2025-01: 41.6%Same-day % · 2025-02: 40.6%Same-day % · 2025-03: 42.7%Same-day % · 2025-04: 37.3%Same-day % · 2025-05: 36.0%Same-day % · 2025-06: 37.3%Same-day % · 2025-07: 37.2%Same-day % · 2025-08: 37.0%F2F % · 2023-08: 70.2%F2F % · 2023-09: 75.8%F2F % · 2023-10: 75.0%F2F % · 2023-11: 71.0%F2F % · 2023-12: 70.5%F2F % · 2024-01: 66.5%F2F % · 2024-02: 67.2%F2F % · 2024-03: 68.8%F2F % · 2024-04: 66.5%F2F % · 2024-05: 67.2%F2F % · 2024-06: 67.2%F2F % · 2024-07: 63.3%F2F % · 2024-08: 63.9%F2F % · 2024-09: 69.7%F2F % · 2024-11: 68.0%F2F % · 2024-12: 65.0%F2F % · 2025-01: 66.3%F2F % · 2025-02: 67.6%F2F % · 2025-03: 65.4%F2F % · 2025-04: 69.2%F2F % · 2025-05: 71.0%F2F % · 2025-06: 71.6%F2F % · 2025-07: 70.1%F2F % · 2025-08: 71.2%Phone % · 2023-08: 16.4%Phone % · 2023-09: 11.8%Phone % · 2023-10: 13.4%Phone % · 2023-11: 15.7%Phone % · 2023-12: 18.1%Phone % · 2024-01: 17.8%Phone % · 2024-02: 17.2%Phone % · 2024-03: 17.2%Phone % · 2024-04: 18.3%Phone % · 2024-05: 18.3%Phone % · 2024-06: 18.5%Phone % · 2024-07: 20.7%Phone % · 2024-08: 21.0%Phone % · 2024-09: 17.7%Phone % · 2024-11: 18.4%Phone % · 2024-12: 20.7%Phone % · 2025-01: 19.5%Phone % · 2025-02: 17.5%Phone % · 2025-03: 18.9%Phone % · 2025-04: 17.8%Phone % · 2025-05: 16.8%Phone % · 2025-06: 16.3%Phone % · 2025-07: 16.7%Phone % · 2025-08: 16.2%Video % · 2023-08: 6.2%Video % · 2023-09: 3.7%Video % · 2023-10: 4.2%Video % · 2023-11: 4.5%Video % · 2023-12: 4.5%Video % · 2024-01: 3.9%Video % · 2024-02: 3.8%Video % · 2024-03: 4.5%Video % · 2024-04: 4.4%Video % · 2024-05: 4.4%Video % · 2024-06: 4.7%Video % · 2024-07: 9.2%Video % · 2024-08: 8.4%Video % · 2024-09: 7.3%Video % · 2024-11: 7.4%Video % · 2024-12: 7.2%Video % · 2025-01: 7.1%Video % · 2025-02: 7.4%Video % · 2025-03: 7.2%Video % · 2025-04: 7.8%Video % · 2025-05: 8.1%Video % · 2025-06: 7.6%Video % · 2025-07: 8.5%Video % · 2025-08: 8.6%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.3%Triage % · 2025-01: 1.1%Triage % · 2025-02: 1.2%Triage % · 2025-03: 1.3%Triage % · 2025-04: 1.5%Triage % · 2025-05: 1.6%Triage % · 2025-06: 1.6%Triage % · 2025-07: 1.2%Triage % · 2025-08: 1.5%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-0815,81719,68523,55327,4212023-08: 20,179 appointments2023-09: 26,298 appointments2023-10: 22,868 appointments2023-11: 21,394 appointments2023-12: 16,940 appointments2024-01: 22,418 appointments2024-02: 20,983 appointments2024-03: 19,969 appointments2024-04: 20,827 appointments2024-05: 20,516 appointments2024-06: 18,777 appointments2024-07: 21,272 appointments2024-08: 19,616 appointments2024-09: 21,021 appointments2024-11: 21,904 appointments2024-12: 20,203 appointments2025-01: 22,605 appointments2025-02: 19,604 appointments2025-03: 20,846 appointments2025-04: 18,965 appointments2025-05: 17,820 appointments2025-06: 18,523 appointments2025-07: 20,926 appointments2025-08: 17,225 appointments

Raw appointment count per month, last 24 months. Aggregate across 5 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-082983704435162023-08: 379.7 appts per 1,000 patients2023-09: 494.8 appts per 1,000 patients2023-10: 430.3 appts per 1,000 patients2023-11: 402.5 appts per 1,000 patients2023-12: 318.7 appts per 1,000 patients2024-01: 421.8 appts per 1,000 patients2024-02: 394.8 appts per 1,000 patients2024-03: 375.7 appts per 1,000 patients2024-04: 391.9 appts per 1,000 patients2024-05: 386 appts per 1,000 patients2024-06: 353.3 appts per 1,000 patients2024-07: 400.2 appts per 1,000 patients2024-08: 369.1 appts per 1,000 patients2024-09: 395.5 appts per 1,000 patients2024-11: 412.1 appts per 1,000 patients2024-12: 380.1 appts per 1,000 patients2025-01: 425.3 appts per 1,000 patients2025-02: 368.9 appts per 1,000 patients2025-03: 392.2 appts per 1,000 patients2025-04: 356.8 appts per 1,000 patients2025-05: 335.3 appts per 1,000 patients2025-06: 348.5 appts per 1,000 patients2025-07: 393.7 appts per 1,000 patients2025-08: 324.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 5 reporting practices.

CQC rating distribution

outstanding0 (0%)
good2 (40%)
requires improvement0 (0%)
inadequate0 (0%)
unrated3 (60%)
2 practices rated · 100.0% good or outstanding

Inspection likelihood

high0 (0%)
medium2 (40%)
low0 (0%)
unknown3 (60%)
0 practices flagged high-risk

Clinical system mix

EMIS Web5 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 5 practices.

QOF performance

Achievement (weighted)94.8%
Exceptions (weighted)8.7%
100.0% coverage

Patient experience (GPPS)

Overall good83.0%
Phone easy41.3%
Website easy91.3%
100.0% coverage

Prescribing volume

1.5

items per registered patient (latest published period)

5 practices · 100.0% coverage

Deprivation profile (IMD deciles)

1
2
3
4
5
6
1
7
1
8
1
9
2
10
← more deprivedless deprived →
Mean decile: 8.7
Most deprived: 0.0%
Least deprived: 60.0%
IMD coverage: 100.0%

5 practices with IMD context · postcode source

Access by deprivation decile

DecileSame-day %Practices
7
37.8%
1
8
37.6%
1
9
34.8%
1
10 (least)
37.1%
2

Same-day appointment % grouped by practice-site IMD decile. A widening gap between low and high deciles indicates inequitable access.

Practice comparison (5)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Cranham Health CentreF826745,97934.8%473.750.7%95.7%
Cranham Village SurgeryF8200613,56939.6%314.877.5%95.0%
Haiderian Medical CentreF820027,46632.4%28955%96.3%Good
Hornchurch HealthcareF8205513,37137.6%316.991.8%94.9%
Maylands HealthcareF8200812,76337.8%291.965.6%93.2%Good

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (5 of 5)

Practice Heatmap — KPI matrix (5)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Cranham Health CentreF8267434.8%473.750.7%0%95.7%0.8%
Cranham Village SurgeryF8200639.6%314.877.5%0%95%0.9%
Haiderian Medical CentreF8200232.4%28955%0%96.3%0.9%
Hornchurch HealthcareF8205537.6%316.991.8%0%94.9%0.9%
Maylands HealthcareF8200837.8%291.965.6%0%93.2%0.6%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

5

Registered patients

53,148

Reporting coverage: patient list 100.0% · CQC 2 rated · workforce 100.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/8/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.