Primary Care Network

Havering Crest PCN

U29424

Compare to

Total patients

43,553

8 practices

GP FTE

0

NHS Digital workforce

QOF achievement

95.6%

patient-weighted

CQC good or outstanding

100.0%

4 rated

Items per patient

1.7

prescribing volume

GPPS overall good

78.8%

patient experience

Access KPIs · August 2025

Same-day %

39.8%

Month: August 2025

Appts per 1K patients

323

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

140

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

8 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face71.7%
Telephone27.6%
Video / online0.1%
Triage3.7%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-082024-082025-080295988Same-day % · 2023-08: 40.3%Same-day % · 2023-09: 40.5%Same-day % · 2023-10: 36.0%Same-day % · 2023-11: 38.0%Same-day % · 2023-12: 40.0%Same-day % · 2024-01: 38.3%Same-day % · 2024-02: 38.2%Same-day % · 2024-03: 40.1%Same-day % · 2024-04: 40.4%Same-day % · 2024-05: 37.0%Same-day % · 2024-06: 37.2%Same-day % · 2024-07: 38.5%Same-day % · 2024-08: 41.0%Same-day % · 2024-09: 40.7%Same-day % · 2024-11: 41.6%Same-day % · 2024-12: 45.4%Same-day % · 2025-01: 43.7%Same-day % · 2025-02: 43.6%Same-day % · 2025-03: 43.2%Same-day % · 2025-04: 44.1%Same-day % · 2025-05: 41.4%Same-day % · 2025-06: 42.2%Same-day % · 2025-07: 42.0%Same-day % · 2025-08: 39.8%F2F % · 2023-08: 74.3%F2F % · 2023-09: 78.5%F2F % · 2023-10: 78.0%F2F % · 2023-11: 76.3%F2F % · 2023-12: 75.7%F2F % · 2024-01: 77.9%F2F % · 2024-02: 75.8%F2F % · 2024-03: 73.7%F2F % · 2024-04: 74.0%F2F % · 2024-05: 73.7%F2F % · 2024-06: 73.2%F2F % · 2024-07: 72.6%F2F % · 2024-08: 69.1%F2F % · 2024-09: 69.9%F2F % · 2024-11: 68.9%F2F % · 2024-12: 68.7%F2F % · 2025-01: 70.0%F2F % · 2025-02: 68.5%F2F % · 2025-03: 67.5%F2F % · 2025-04: 67.5%F2F % · 2025-05: 66.3%F2F % · 2025-06: 68.6%F2F % · 2025-07: 70.2%F2F % · 2025-08: 71.7%Phone % · 2023-08: 25.1%Phone % · 2023-09: 21.0%Phone % · 2023-10: 20.7%Phone % · 2023-11: 22.9%Phone % · 2023-12: 23.4%Phone % · 2024-01: 21.6%Phone % · 2024-02: 23.6%Phone % · 2024-03: 25.8%Phone % · 2024-04: 25.5%Phone % · 2024-05: 25.7%Phone % · 2024-06: 26.2%Phone % · 2024-07: 25.6%Phone % · 2024-08: 26.8%Phone % · 2024-09: 25.6%Phone % · 2024-11: 26.9%Phone % · 2024-12: 27.2%Phone % · 2025-01: 26.3%Phone % · 2025-02: 27.7%Phone % · 2025-03: 29.3%Phone % · 2025-04: 29.3%Phone % · 2025-05: 29.6%Phone % · 2025-06: 28.9%Phone % · 2025-07: 28.0%Phone % · 2025-08: 27.6%Video % · 2023-08: 0.0%Video % · 2023-09: 0.2%Video % · 2023-10: 0.1%Video % · 2023-11: 0.2%Video % · 2023-12: 0.1%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.1%Video % · 2024-06: 0.0%Video % · 2024-07: 0.3%Video % · 2024-08: 0.3%Video % · 2024-09: 1.9%Video % · 2024-11: 1.7%Video % · 2024-12: 1.4%Video % · 2025-01: 1.4%Video % · 2025-02: 1.2%Video % · 2025-03: 1.1%Video % · 2025-04: 1.4%Video % · 2025-05: 1.8%Video % · 2025-06: 0.4%Video % · 2025-07: 0.7%Video % · 2025-08: 0.1%Triage % · 2023-08: 0.3%Triage % · 2023-09: 0.4%Triage % · 2023-10: 0.3%Triage % · 2023-11: 0.3%Triage % · 2023-12: 0.3%Triage % · 2024-01: 0.4%Triage % · 2024-02: 0.6%Triage % · 2024-03: 0.5%Triage % · 2024-04: 0.4%Triage % · 2024-05: 0.3%Triage % · 2024-06: 0.4%Triage % · 2024-07: 0.6%Triage % · 2024-08: 1.9%Triage % · 2024-09: 1.5%Triage % · 2024-11: 1.3%Triage % · 2024-12: 2.0%Triage % · 2025-01: 1.6%Triage % · 2025-02: 2.1%Triage % · 2025-03: 2.3%Triage % · 2025-04: 1.6%Triage % · 2025-05: 2.2%Triage % · 2025-06: 2.0%Triage % · 2025-07: 3.1%Triage % · 2025-08: 3.7%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-0811,80414,24416,68319,1232023-08: 13,552 appointments2023-09: 14,635 appointments2023-10: 16,401 appointments2023-11: 15,221 appointments2023-12: 12,512 appointments2024-01: 15,167 appointments2024-02: 15,082 appointments2024-03: 15,436 appointments2024-04: 15,232 appointments2024-05: 15,263 appointments2024-06: 14,727 appointments2024-07: 15,841 appointments2024-08: 14,294 appointments2024-09: 16,548 appointments2024-11: 17,144 appointments2024-12: 15,142 appointments2025-01: 18,415 appointments2025-02: 16,947 appointments2025-03: 17,131 appointments2025-04: 16,254 appointments2025-05: 16,609 appointments2025-06: 16,820 appointments2025-07: 17,359 appointments2025-08: 14,085 appointments

Raw appointment count per month, last 24 months. Aggregate across 8 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-082713273834392023-08: 311.2 appts per 1,000 patients2023-09: 336 appts per 1,000 patients2023-10: 376.6 appts per 1,000 patients2023-11: 349.5 appts per 1,000 patients2023-12: 287.3 appts per 1,000 patients2024-01: 348.2 appts per 1,000 patients2024-02: 346.3 appts per 1,000 patients2024-03: 354.4 appts per 1,000 patients2024-04: 349.7 appts per 1,000 patients2024-05: 350.4 appts per 1,000 patients2024-06: 338.1 appts per 1,000 patients2024-07: 363.7 appts per 1,000 patients2024-08: 328.2 appts per 1,000 patients2024-09: 380 appts per 1,000 patients2024-11: 393.6 appts per 1,000 patients2024-12: 347.7 appts per 1,000 patients2025-01: 422.8 appts per 1,000 patients2025-02: 389.1 appts per 1,000 patients2025-03: 393.3 appts per 1,000 patients2025-04: 373.2 appts per 1,000 patients2025-05: 381.4 appts per 1,000 patients2025-06: 386.2 appts per 1,000 patients2025-07: 398.6 appts per 1,000 patients2025-08: 323.4 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 8 reporting practices.

CQC rating distribution

outstanding0 (0%)
good4 (50%)
requires improvement0 (0%)
inadequate0 (0%)
unrated4 (50%)
4 practices rated · 100.0% good or outstanding

Inspection likelihood

high0 (0%)
medium4 (50%)
low0 (0%)
unknown4 (50%)
0 practices flagged high-risk

Clinical system mix

EMIS Web8 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 8 practices.

QOF performance

Achievement (weighted)95.6%
Exceptions (weighted)10.2%
100.0% coverage

Patient experience (GPPS)

Overall good78.8%
Phone easy28.7%
Website easy77.7%
100.0% coverage

Prescribing volume

1.7

items per registered patient (latest published period)

8 practices · 100.0% coverage

Deprivation profile (IMD deciles)

1
2
3
1
4
5
5
1
6
7
1
8
9
10
← more deprivedless deprived →
Mean decile: 5.2
Most deprived: 0.0%
Least deprived: 0.0%
IMD coverage: 100.0%

8 practices with IMD context · postcode source

Access by deprivation decile

DecileSame-day %Practices
4
34.2%
1
5
40%
5
6
43.4%
1
8
50.9%
1

Same-day appointment % grouped by practice-site IMD decile. A widening gap between low and high deciles indicates inequitable access.

Practice comparison (8)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Billet Lane Medical PracticeF826753,44750.9%354.872.4%98.4%
Dr Marks PracticeF826634,08341.2%192.376.4%95.6%
Eastbrook SurgeryF820394,61835.7%366.675%95.2%
High Street SurgeryF820233,53255.5%272.141.6%99.4%Good
Modern Medical CentreF826387,69543.4%309.974.7%94.8%Good
St Edwards Medical CentreF820119,49434.2%341.387.9%93.9%Good
The College PracticeF820314,26745.7%345.961.2%97.3%Good
The Upstairs SurgeryF820196,41730.1%361.961.1%95.0%

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (8 of 8)

Practice Heatmap — KPI matrix (8)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Billet Lane Medical PracticeF8267550.9%354.872.4%0%98.4%0.8%
Dr Marks PracticeF8266341.2%192.376.4%0%95.6%0.7%
Eastbrook SurgeryF8203935.7%366.675%0%95.2%0.8%
High Street SurgeryF8202355.5%272.141.6%0%99.4%0.7%
Modern Medical CentreF8263843.4%309.974.7%0%94.8%0.9%
St Edwards Medical CentreF8201134.2%341.387.9%0%93.9%0.8%
The College PracticeF8203145.7%345.961.2%0%97.3%0.8%
The Upstairs SurgeryF8201930.1%361.961.1%0%95%0.7%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

8

Registered patients

43,553

Reporting coverage: patient list 100.0% · CQC 4 rated · workforce 100.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/8/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.