Primary Care Network

West Devon PCN

U37412

Compare to

Total patients

36,442

3 practices

GP FTE

0

NHS Digital workforce

QOF achievement

92.6%

patient-weighted

CQC good or outstanding

100.0%

3 rated

Items per patient

2.4

prescribing volume

GPPS overall good

90.5%

patient experience

Access KPIs · August 2025

Same-day %

39.2%

Month: August 2025

Appts per 1K patients

477

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

313

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

3 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face53.5%
Telephone37.9%
Video / online5.6%
Triage26.4%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-082024-092025-080244872Same-day % · 2023-08: 42.8%Same-day % · 2023-09: 40.2%Same-day % · 2023-10: 33.7%Same-day % · 2023-12: 43.7%Same-day % · 2024-01: 41.4%Same-day % · 2024-02: 40.7%Same-day % · 2024-03: 41.6%Same-day % · 2024-04: 39.0%Same-day % · 2024-05: 40.8%Same-day % · 2024-06: 40.2%Same-day % · 2024-07: 40.9%Same-day % · 2024-08: 42.5%Same-day % · 2024-09: 37.3%Same-day % · 2024-10: 31.8%Same-day % · 2024-11: 39.6%Same-day % · 2024-12: 42.9%Same-day % · 2025-01: 39.6%Same-day % · 2025-02: 38.9%Same-day % · 2025-03: 38.1%Same-day % · 2025-04: 39.6%Same-day % · 2025-05: 40.2%Same-day % · 2025-06: 39.4%Same-day % · 2025-07: 39.1%Same-day % · 2025-08: 39.2%F2F % · 2023-08: 52.9%F2F % · 2023-09: 55.8%F2F % · 2023-10: 64.0%F2F % · 2023-12: 54.9%F2F % · 2024-01: 55.7%F2F % · 2024-02: 55.3%F2F % · 2024-03: 53.9%F2F % · 2024-04: 57.7%F2F % · 2024-05: 55.2%F2F % · 2024-06: 56.6%F2F % · 2024-07: 54.6%F2F % · 2024-08: 52.7%F2F % · 2024-09: 58.5%F2F % · 2024-10: 64.5%F2F % · 2024-11: 56.4%F2F % · 2024-12: 54.8%F2F % · 2025-01: 55.9%F2F % · 2025-02: 55.8%F2F % · 2025-03: 56.6%F2F % · 2025-04: 54.5%F2F % · 2025-05: 55.5%F2F % · 2025-06: 54.9%F2F % · 2025-07: 55.7%F2F % · 2025-08: 53.5%Phone % · 2023-08: 40.3%Phone % · 2023-09: 37.4%Phone % · 2023-10: 29.8%Phone % · 2023-12: 38.9%Phone % · 2024-01: 38.1%Phone % · 2024-02: 38.2%Phone % · 2024-03: 38.7%Phone % · 2024-04: 35.0%Phone % · 2024-05: 37.7%Phone % · 2024-06: 36.1%Phone % · 2024-07: 37.6%Phone % · 2024-08: 39.4%Phone % · 2024-09: 34.0%Phone % · 2024-10: 28.0%Phone % · 2024-11: 35.8%Phone % · 2024-12: 37.3%Phone % · 2025-01: 35.8%Phone % · 2025-02: 35.7%Phone % · 2025-03: 35.5%Phone % · 2025-04: 36.3%Phone % · 2025-05: 37.1%Phone % · 2025-06: 36.8%Phone % · 2025-07: 37.0%Phone % · 2025-08: 37.9%Video % · 2023-08: 4.2%Video % · 2023-09: 3.6%Video % · 2023-10: 3.1%Video % · 2023-12: 4.0%Video % · 2024-01: 3.8%Video % · 2024-02: 3.7%Video % · 2024-03: 4.8%Video % · 2024-04: 4.0%Video % · 2024-05: 4.6%Video % · 2024-06: 4.8%Video % · 2024-07: 5.4%Video % · 2024-08: 5.7%Video % · 2024-09: 5.1%Video % · 2024-10: 4.3%Video % · 2024-11: 5.3%Video % · 2024-12: 5.3%Video % · 2025-01: 5.6%Video % · 2025-02: 5.8%Video % · 2025-03: 5.4%Video % · 2025-04: 5.7%Video % · 2025-05: 5.4%Video % · 2025-06: 5.7%Video % · 2025-07: 4.3%Video % · 2025-08: 5.6%Triage % · 2023-08: 27.3%Triage % · 2023-09: 24.6%Triage % · 2023-10: 19.9%Triage % · 2023-12: 26.5%Triage % · 2024-01: 25.1%Triage % · 2024-02: 25.7%Triage % · 2024-03: 26.3%Triage % · 2024-04: 24.0%Triage % · 2024-05: 25.2%Triage % · 2024-06: 24.2%Triage % · 2024-07: 24.8%Triage % · 2024-08: 26.1%Triage % · 2024-09: 22.2%Triage % · 2024-10: 18.4%Triage % · 2024-11: 24.4%Triage % · 2024-12: 26.1%Triage % · 2025-01: 24.6%Triage % · 2025-02: 24.7%Triage % · 2025-03: 24.4%Triage % · 2025-04: 25.4%Triage % · 2025-05: 25.5%Triage % · 2025-06: 25.4%Triage % · 2025-07: 25.3%Triage % · 2025-08: 26.4%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-0815,98519,78023,57627,3712023-08: 18,669 appointments2023-09: 19,837 appointments2023-10: 24,362 appointments2023-12: 17,087 appointments2024-01: 21,940 appointments2024-02: 20,478 appointments2024-03: 19,418 appointments2024-04: 21,261 appointments2024-05: 19,730 appointments2024-06: 18,503 appointments2024-07: 20,520 appointments2024-08: 17,795 appointments2024-09: 20,656 appointments2024-10: 26,269 appointments2024-11: 19,982 appointments2024-12: 18,599 appointments2025-01: 21,604 appointments2025-02: 19,002 appointments2025-03: 20,779 appointments2025-04: 19,050 appointments2025-05: 18,661 appointments2025-06: 20,240 appointments2025-07: 20,707 appointments2025-08: 17,372 appointments

Raw appointment count per month, last 24 months. Aggregate across 3 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-084395436477512023-08: 512.3 appts per 1,000 patients2023-09: 544.3 appts per 1,000 patients2023-10: 668.5 appts per 1,000 patients2023-12: 468.9 appts per 1,000 patients2024-01: 602.1 appts per 1,000 patients2024-02: 561.9 appts per 1,000 patients2024-03: 532.8 appts per 1,000 patients2024-04: 583.4 appts per 1,000 patients2024-05: 541.4 appts per 1,000 patients2024-06: 507.7 appts per 1,000 patients2024-07: 563.1 appts per 1,000 patients2024-08: 488.3 appts per 1,000 patients2024-09: 566.8 appts per 1,000 patients2024-10: 720.8 appts per 1,000 patients2024-11: 548.3 appts per 1,000 patients2024-12: 510.4 appts per 1,000 patients2025-01: 592.8 appts per 1,000 patients2025-02: 521.4 appts per 1,000 patients2025-03: 570.2 appts per 1,000 patients2025-04: 522.7 appts per 1,000 patients2025-05: 512.1 appts per 1,000 patients2025-06: 555.4 appts per 1,000 patients2025-07: 568.2 appts per 1,000 patients2025-08: 476.7 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 3 reporting practices.

CQC rating distribution

outstanding0 (0%)
good3 (100%)
requires improvement0 (0%)
inadequate0 (0%)
unrated0 (0%)
3 practices rated · 100.0% good or outstanding

Inspection likelihood

high1 (33%)
medium2 (67%)
low0 (0%)
unknown0 (0%)
1 practices flagged high-risk

Clinical system mix

EMIS Web3 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 3 practices.

QOF performance

Achievement (weighted)92.6%
Exceptions (weighted)7.3%
100.0% coverage

Patient experience (GPPS)

Overall good90.5%
Phone easy39.0%
Website easy70.6%
100.0% coverage

Prescribing volume

2.4

items per registered patient (latest published period)

3 practices · 100.0% coverage

Deprivation profile (IMD deciles)

1
2
3
4
1
5
1
6
7
1
8
9
10
← more deprivedless deprived →
Mean decile: 6.0
Most deprived: 0.0%
Least deprived: 0.0%
IMD coverage: 100.0%

3 practices with IMD context · postcode source

Access by deprivation decile

DecileSame-day %Practices
5
36.1%
1
6
40.4%
1
8
42.3%
1

Same-day appointment % grouped by practice-site IMD decile. A widening gap between low and high deciles indicates inequitable access.

Practice comparison (3)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Abbey SurgeryL8310115,08936.1%426.658.9%95.7%Good
Tavyside Health CentreL8303813,85540.4%516.948%89.8%Good
Yelverton SurgeryL831027,49842.3%503.254.8%91.6%Good

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (3 of 3)

PracticeApptsCQCWorkforcePrescribingScreening
Abbey Surgery
Tavyside Health Centre
Yelverton Surgery

Practice Heatmap — KPI matrix (3)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Abbey SurgeryL8310136.1%426.658.9%0%95.7%0.9%
Tavyside Health CentreL8303840.4%516.948%0%89.8%0.9%
Yelverton SurgeryL8310242.3%503.254.8%0%91.6%1%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

3

Registered patients

36,442

Reporting coverage: patient list 100.0% · CQC 3 rated · workforce 100.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/9/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.