Primary Care Network

Blackburn East PCN

U48502

Compare to

Total patients

58,441

7 practices

GP FTE

72.3

NHS Digital workforce

Patients per GP FTE

808

QOF achievement

91.2%

patient-weighted

CQC good or outstanding

100.0%

7 rated

Items per patient

1.7

prescribing volume

GPPS overall good

75.8%

patient experience

Access KPIs · August 2025

Same-day %

48.1%

Month: August 2025

Appts per 1K patients

381

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

202

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

7 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face67.6%
Telephone25.5%
Video / online4.0%
Triage4.9%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-072024-082025-080275481Same-day % · 2023-07: 43.7%Same-day % · 2023-08: 45.6%Same-day % · 2023-09: 42.8%Same-day % · 2023-10: 44.4%Same-day % · 2023-12: 48.9%Same-day % · 2024-01: 46.4%Same-day % · 2024-02: 46.7%Same-day % · 2024-03: 46.4%Same-day % · 2024-04: 48.8%Same-day % · 2024-05: 49.2%Same-day % · 2024-06: 47.6%Same-day % · 2024-07: 45.3%Same-day % · 2024-08: 49.2%Same-day % · 2024-09: 48.8%Same-day % · 2024-11: 48.4%Same-day % · 2024-12: 50.1%Same-day % · 2025-01: 48.8%Same-day % · 2025-02: 49.8%Same-day % · 2025-03: 49.1%Same-day % · 2025-04: 49.9%Same-day % · 2025-05: 49.3%Same-day % · 2025-06: 47.5%Same-day % · 2025-07: 48.1%Same-day % · 2025-08: 48.1%F2F % · 2023-07: 70.4%F2F % · 2023-08: 68.8%F2F % · 2023-09: 72.5%F2F % · 2023-10: 72.6%F2F % · 2023-12: 71.0%F2F % · 2024-01: 69.9%F2F % · 2024-02: 70.9%F2F % · 2024-03: 71.2%F2F % · 2024-04: 70.6%F2F % · 2024-05: 71.8%F2F % · 2024-06: 71.6%F2F % · 2024-07: 71.3%F2F % · 2024-08: 70.5%F2F % · 2024-09: 70.0%F2F % · 2024-11: 69.6%F2F % · 2024-12: 70.0%F2F % · 2025-01: 68.7%F2F % · 2025-02: 69.3%F2F % · 2025-03: 68.9%F2F % · 2025-04: 68.0%F2F % · 2025-05: 67.7%F2F % · 2025-06: 68.3%F2F % · 2025-07: 66.9%F2F % · 2025-08: 67.6%Phone % · 2023-07: 28.0%Phone % · 2023-08: 27.8%Phone % · 2023-09: 24.0%Phone % · 2023-10: 22.8%Phone % · 2023-12: 24.1%Phone % · 2024-01: 25.2%Phone % · 2024-02: 23.9%Phone % · 2024-03: 24.5%Phone % · 2024-04: 24.1%Phone % · 2024-05: 23.0%Phone % · 2024-06: 23.9%Phone % · 2024-07: 23.1%Phone % · 2024-08: 24.4%Phone % · 2024-09: 24.3%Phone % · 2024-11: 23.6%Phone % · 2024-12: 23.3%Phone % · 2025-01: 25.0%Phone % · 2025-02: 23.5%Phone % · 2025-03: 24.8%Phone % · 2025-04: 25.6%Phone % · 2025-05: 25.8%Phone % · 2025-06: 25.3%Phone % · 2025-07: 25.9%Phone % · 2025-08: 25.5%Video % · 2023-07: 0.1%Video % · 2023-08: 0.4%Video % · 2023-09: 0.8%Video % · 2023-10: 1.1%Video % · 2023-12: 1.5%Video % · 2024-01: 1.3%Video % · 2024-02: 1.6%Video % · 2024-03: 2.0%Video % · 2024-04: 2.7%Video % · 2024-05: 2.7%Video % · 2024-06: 2.3%Video % · 2024-07: 3.4%Video % · 2024-08: 2.4%Video % · 2024-09: 3.1%Video % · 2024-11: 3.8%Video % · 2024-12: 3.8%Video % · 2025-01: 3.5%Video % · 2025-02: 4.3%Video % · 2025-03: 3.6%Video % · 2025-04: 3.5%Video % · 2025-05: 3.9%Video % · 2025-06: 3.8%Video % · 2025-07: 4.8%Video % · 2025-08: 4.0%Triage % · 2023-07: 9.2%Triage % · 2023-08: 8.5%Triage % · 2023-09: 7.1%Triage % · 2023-10: 6.3%Triage % · 2023-12: 5.2%Triage % · 2024-01: 5.1%Triage % · 2024-02: 4.2%Triage % · 2024-03: 3.5%Triage % · 2024-04: 3.4%Triage % · 2024-05: 3.4%Triage % · 2024-06: 3.8%Triage % · 2024-07: 2.2%Triage % · 2024-08: 4.0%Triage % · 2024-09: 3.1%Triage % · 2024-11: 3.3%Triage % · 2024-12: 2.6%Triage % · 2025-01: 2.8%Triage % · 2025-02: 2.7%Triage % · 2025-03: 3.6%Triage % · 2025-04: 6.1%Triage % · 2025-05: 5.2%Triage % · 2025-06: 5.5%Triage % · 2025-07: 4.9%Triage % · 2025-08: 4.9%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-0820,83723,08925,34127,5932023-07: 21,783 appointments2023-08: 22,726 appointments2023-09: 26,189 appointments2023-10: 24,987 appointments2023-12: 21,491 appointments2024-01: 26,939 appointments2024-02: 24,442 appointments2024-03: 23,852 appointments2024-04: 23,067 appointments2024-05: 23,359 appointments2024-06: 22,696 appointments2024-07: 23,537 appointments2024-08: 21,811 appointments2024-09: 23,110 appointments2024-11: 24,615 appointments2024-12: 22,485 appointments2025-01: 26,305 appointments2025-02: 22,967 appointments2025-03: 25,582 appointments2025-04: 22,706 appointments2025-05: 23,149 appointments2025-06: 24,735 appointments2025-07: 26,728 appointments2025-08: 22,270 appointments

Raw appointment count per month, last 24 months. Aggregate across 7 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-083573954344722023-07: 372.7 appts per 1,000 patients2023-08: 388.9 appts per 1,000 patients2023-09: 448.1 appts per 1,000 patients2023-10: 427.6 appts per 1,000 patients2023-12: 367.7 appts per 1,000 patients2024-01: 461 appts per 1,000 patients2024-02: 418.2 appts per 1,000 patients2024-03: 408.1 appts per 1,000 patients2024-04: 394.7 appts per 1,000 patients2024-05: 399.7 appts per 1,000 patients2024-06: 388.4 appts per 1,000 patients2024-07: 402.7 appts per 1,000 patients2024-08: 373.2 appts per 1,000 patients2024-09: 395.4 appts per 1,000 patients2024-11: 421.2 appts per 1,000 patients2024-12: 384.7 appts per 1,000 patients2025-01: 450.1 appts per 1,000 patients2025-02: 393 appts per 1,000 patients2025-03: 437.7 appts per 1,000 patients2025-04: 388.5 appts per 1,000 patients2025-05: 396.1 appts per 1,000 patients2025-06: 423.2 appts per 1,000 patients2025-07: 457.4 appts per 1,000 patients2025-08: 381.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 7 reporting practices.

CQC rating distribution

outstanding0 (0%)
good7 (100%)
requires improvement0 (0%)
inadequate0 (0%)
unrated0 (0%)
7 practices rated · 100.0% good or outstanding

Inspection likelihood

high0 (0%)
medium7 (100%)
low0 (0%)
unknown0 (0%)
0 practices flagged high-risk

Workforce capacity

GP FTE

72.3

Nurse FTE

33.5

Direct Patient Care FTE

20.6

Admin FTE

164.1

7 practices reporting · 100.0% coverage

Staff group mix

GP72.3 FTE · 25%
Nurse33.5 FTE · 12%
Direct Patient Care20.6 FTE · 7%
Admin164.1 FTE · 56%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Clinical system mix

EMIS Web7 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 7 practices.

Workforce trend

2025-082025-112026-03071141212GP · 2025-08: 69 FTEGP · 2025-09: 69 FTEGP · 2025-10: 69 FTEGP · 2025-11: 70 FTEGP · 2026-01: 68 FTEGP · 2026-02: 74 FTEGP · 2026-03: 72 FTENurse · 2025-08: 35 FTENurse · 2025-09: 35 FTENurse · 2025-10: 35 FTENurse · 2025-11: 35 FTENurse · 2026-01: 35 FTENurse · 2026-02: 35 FTENurse · 2026-03: 34 FTEDPC · 2025-08: 19 FTEDPC · 2025-09: 21 FTEDPC · 2025-10: 21 FTEDPC · 2025-11: 21 FTEDPC · 2026-01: 21 FTEDPC · 2026-02: 21 FTEDPC · 2026-03: 21 FTEAdmin · 2025-08: 191 FTEAdmin · 2025-09: 191 FTEAdmin · 2025-10: 191 FTEAdmin · 2025-11: 190 FTEAdmin · 2026-01: 189 FTEAdmin · 2026-02: 189 FTEAdmin · 2026-03: 164 FTE

Source: NHS Digital General Practice Workforce — 7 snapshots (2025-08 → 2026-03). Y-axis zoomed to data range.

QOF performance

Achievement (weighted)91.2%
Exceptions (weighted)9.4%
100.0% coverage

Patient experience (GPPS)

Overall good75.8%
Phone easy30.4%
Website easy78.8%
100.0% coverage

Prescribing volume

1.7

items per registered patient (latest published period)

7 practices · 100.0% coverage

Deprivation profile (IMD deciles)

5
1
2
2
3
4
5
6
7
8
9
10
← more deprivedless deprived →
Mean decile: 1.1
Most deprived: 100.0%
Least deprived: 0.0%
IMD coverage: 100.0%

7 practices with IMD context · postcode source

Access by deprivation decile

DecileSame-day %Practices
1 (most deprived)
45.3%
5
2
54.6%
2

Same-day appointment % grouped by practice-site IMD decile. A widening gap between low and high deciles indicates inequitable access.

Practice comparison (7)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Bentham Road Health CentreY02657
Blackburn East PCN
8,48744%323.684%089.3%Good
Pringle Street SurgeryP81724
Blackburn East PCN
2,72260.8%332.589.5%096.7%Good
Roman Road Health CentreP81709
Blackburn East PCN
6,22759.3%493.246.2%093.3%Good
St Georges SurgeryP81058
Blackburn East PCN
10,20639.8%346.780.6%090.8%Good
Stepping Stone PracticeP81167
Blackburn East PCN
5,98851.8%547.659.9%093.1%Good
The Cornerstone PracticeP81734
Blackburn East PCN
19,56839.4%319.973.1%088.8%Good
William Hopwood Street SurgeryP81707
Blackburn East PCN
5,24363.1%471.546%096.7%Good

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (7 of 7)

Practices in the most-deprived areas

PracticeIMD decilePatientsSame-day %QOF %
Bentham Road Health Centre
Blackburn East PCN
18,48744%89.3%
Roman Road Health Centre
Blackburn East PCN
16,22759.3%93.3%
St Georges Surgery
Blackburn East PCN
110,20639.8%90.8%
The Cornerstone Practice
Blackburn East PCN
119,56839.4%88.8%
William Hopwood Street Surgery
Blackburn East PCN
15,24363.1%96.7%
Pringle Street Surgery
Blackburn East PCN
22,72260.8%96.7%
Stepping Stone Practice
Blackburn East PCN
25,98851.8%93.1%

Practice-postcode IMD decile (1 = most deprived 10% of England, 10 = least deprived). Listed in ascending decile order.

Practice Heatmap — KPI matrix (7)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Bentham Road Health CentreY0265744%323.684%0%089.3%0.7%
Pringle Street SurgeryP8172460.8%332.589.5%0%096.7%0.8%
Roman Road Health CentreP8170959.3%493.246.2%0%093.3%0.9%
St Georges SurgeryP8105839.8%346.780.6%0%090.8%0.8%
Stepping Stone PracticeP8116751.8%547.659.9%0%093.1%0.6%
The Cornerstone PracticeP8173439.4%319.973.1%0%088.8%0.8%
William Hopwood Street SurgeryP8170763.1%471.546%0%096.7%0.7%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

7

Registered patients

58,441

Reporting coverage: patient list 100.0% · CQC 7 rated · workforce 100.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/10/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.