Primary Care Network

Blackburn North PCN

U69841

Compare to

Total patients

47,931

6 practices

GP FTE

40.3

NHS Digital workforce

Patients per GP FTE

1,190

QOF achievement

93.8%

patient-weighted

CQC good or outstanding

80.0%

5 rated

Items per patient

1.6

prescribing volume

GPPS overall good

65.3%

patient experience

Access KPIs · August 2025

Same-day %

54.6%

Month: August 2025

Appts per 1K patients

388

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

257

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

6 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face69.4%
Telephone25.5%
Video / online2.7%
Triage11.7%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-072024-082025-080285684Same-day % · 2023-07: 59.7%Same-day % · 2023-08: 61.3%Same-day % · 2023-09: 56.3%Same-day % · 2023-10: 57.1%Same-day % · 2023-12: 59.4%Same-day % · 2024-01: 60.3%Same-day % · 2024-02: 56.5%Same-day % · 2024-03: 58.7%Same-day % · 2024-04: 58.5%Same-day % · 2024-05: 53.0%Same-day % · 2024-06: 53.4%Same-day % · 2024-07: 52.5%Same-day % · 2024-08: 58.1%Same-day % · 2024-09: 53.7%Same-day % · 2024-11: 54.8%Same-day % · 2024-12: 59.9%Same-day % · 2025-01: 58.3%Same-day % · 2025-02: 58.8%Same-day % · 2025-03: 58.8%Same-day % · 2025-04: 58.8%Same-day % · 2025-05: 58.7%Same-day % · 2025-06: 55.8%Same-day % · 2025-07: 54.5%Same-day % · 2025-08: 54.6%F2F % · 2023-07: 72.1%F2F % · 2023-08: 68.4%F2F % · 2023-09: 71.6%F2F % · 2023-10: 74.7%F2F % · 2023-12: 71.9%F2F % · 2024-01: 70.7%F2F % · 2024-02: 72.5%F2F % · 2024-03: 71.7%F2F % · 2024-04: 71.9%F2F % · 2024-05: 71.7%F2F % · 2024-06: 70.5%F2F % · 2024-07: 68.5%F2F % · 2024-08: 68.1%F2F % · 2024-09: 69.3%F2F % · 2024-11: 68.8%F2F % · 2024-12: 66.1%F2F % · 2025-01: 65.7%F2F % · 2025-02: 61.6%F2F % · 2025-03: 62.4%F2F % · 2025-04: 62.7%F2F % · 2025-05: 61.1%F2F % · 2025-06: 62.5%F2F % · 2025-07: 66.2%F2F % · 2025-08: 69.4%Phone % · 2023-07: 27.0%Phone % · 2023-08: 29.6%Phone % · 2023-09: 26.1%Phone % · 2023-10: 24.2%Phone % · 2023-12: 25.9%Phone % · 2024-01: 27.1%Phone % · 2024-02: 25.6%Phone % · 2024-03: 26.2%Phone % · 2024-04: 26.2%Phone % · 2024-05: 26.0%Phone % · 2024-06: 26.0%Phone % · 2024-07: 27.7%Phone % · 2024-08: 28.5%Phone % · 2024-09: 26.8%Phone % · 2024-11: 24.9%Phone % · 2024-12: 25.9%Phone % · 2025-01: 26.2%Phone % · 2025-02: 23.5%Phone % · 2025-03: 24.9%Phone % · 2025-04: 22.5%Phone % · 2025-05: 25.5%Phone % · 2025-06: 24.5%Phone % · 2025-07: 24.9%Phone % · 2025-08: 25.5%Video % · 2023-07: 0.3%Video % · 2023-08: 1.4%Video % · 2023-09: 1.3%Video % · 2023-10: 0.3%Video % · 2023-12: 1.3%Video % · 2024-01: 1.5%Video % · 2024-02: 1.1%Video % · 2024-03: 1.3%Video % · 2024-04: 0.9%Video % · 2024-05: 1.4%Video % · 2024-06: 2.4%Video % · 2024-07: 2.9%Video % · 2024-08: 2.7%Video % · 2024-09: 3.1%Video % · 2024-11: 3.2%Video % · 2024-12: 4.4%Video % · 2025-01: 4.7%Video % · 2025-02: 11.7%Video % · 2025-03: 10.5%Video % · 2025-04: 12.3%Video % · 2025-05: 10.7%Video % · 2025-06: 10.4%Video % · 2025-07: 6.7%Video % · 2025-08: 2.7%Triage % · 2023-07: 21.5%Triage % · 2023-08: 21.6%Triage % · 2023-09: 19.5%Triage % · 2023-10: 18.7%Triage % · 2023-12: 14.1%Triage % · 2024-01: 13.8%Triage % · 2024-02: 14.5%Triage % · 2024-03: 15.9%Triage % · 2024-04: 13.9%Triage % · 2024-05: 13.6%Triage % · 2024-06: 14.5%Triage % · 2024-07: 13.7%Triage % · 2024-08: 18.1%Triage % · 2024-09: 16.2%Triage % · 2024-11: 13.7%Triage % · 2024-12: 13.8%Triage % · 2025-01: 12.9%Triage % · 2025-02: 20.2%Triage % · 2025-03: 19.2%Triage % · 2025-04: 20.6%Triage % · 2025-05: 19.1%Triage % · 2025-06: 18.0%Triage % · 2025-07: 15.3%Triage % · 2025-08: 11.7%

NHS Digital appointments dataset · last 24 months (2023-07 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-072024-082025-0817,90420,24022,57524,9112023-07: 20,569 appointments2023-08: 21,256 appointments2023-09: 23,031 appointments2023-10: 24,230 appointments2023-12: 19,695 appointments2024-01: 24,233 appointments2024-02: 21,583 appointments2024-03: 20,007 appointments2024-04: 19,382 appointments2024-05: 20,888 appointments2024-06: 19,433 appointments2024-07: 20,377 appointments2024-08: 18,844 appointments2024-09: 21,427 appointments2024-11: 21,817 appointments2024-12: 19,902 appointments2025-01: 22,912 appointments2025-02: 22,321 appointments2025-03: 22,137 appointments2025-04: 20,872 appointments2025-05: 21,436 appointments2025-06: 22,734 appointments2025-07: 23,209 appointments2025-08: 18,582 appointments

Raw appointment count per month, last 24 months. Aggregate across 6 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-072024-082025-083744224715202023-07: 429.1 appts per 1,000 patients2023-08: 443.5 appts per 1,000 patients2023-09: 480.5 appts per 1,000 patients2023-10: 505.5 appts per 1,000 patients2023-12: 410.9 appts per 1,000 patients2024-01: 505.6 appts per 1,000 patients2024-02: 450.3 appts per 1,000 patients2024-03: 417.4 appts per 1,000 patients2024-04: 404.4 appts per 1,000 patients2024-05: 435.8 appts per 1,000 patients2024-06: 405.4 appts per 1,000 patients2024-07: 425.1 appts per 1,000 patients2024-08: 393.1 appts per 1,000 patients2024-09: 447 appts per 1,000 patients2024-11: 455.2 appts per 1,000 patients2024-12: 415.2 appts per 1,000 patients2025-01: 478 appts per 1,000 patients2025-02: 465.7 appts per 1,000 patients2025-03: 461.9 appts per 1,000 patients2025-04: 435.5 appts per 1,000 patients2025-05: 447.2 appts per 1,000 patients2025-06: 474.3 appts per 1,000 patients2025-07: 484.2 appts per 1,000 patients2025-08: 387.7 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 6 reporting practices.

CQC rating distribution

outstanding0 (0%)
good4 (67%)
requires improvement0 (0%)
inadequate1 (17%)
unrated1 (17%)
5 practices rated · 80.0% good or outstanding

Inspection likelihood

high1 (17%)
medium3 (50%)
low1 (17%)
unknown1 (17%)
1 practices flagged high-risk

Workforce capacity

GP FTE

40.3

Nurse FTE

16

Direct Patient Care FTE

10.8

Admin FTE

108.4

6 practices reporting · 100.0% coverage

Staff group mix

GP40.3 FTE · 23%
Nurse16.0 FTE · 9%
Direct Patient Care10.8 FTE · 6%
Admin108.4 FTE · 62%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Clinical system mix

EMIS Web6 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 6 practices.

Workforce trend

2025-082025-112026-0304081121GP · 2025-08: 31 FTEGP · 2025-09: 31 FTEGP · 2025-10: 28 FTEGP · 2025-11: 28 FTEGP · 2026-01: 28 FTEGP · 2026-02: 41 FTEGP · 2026-03: 40 FTENurse · 2025-08: 20 FTENurse · 2025-09: 20 FTENurse · 2025-10: 20 FTENurse · 2025-11: 22 FTENurse · 2026-01: 22 FTENurse · 2026-02: 17 FTENurse · 2026-03: 16 FTEDPC · 2025-08: 9 FTEDPC · 2025-09: 9 FTEDPC · 2025-10: 11 FTEDPC · 2025-11: 9 FTEDPC · 2026-01: 9 FTEDPC · 2026-02: 11 FTEDPC · 2026-03: 11 FTEAdmin · 2025-08: 102 FTEAdmin · 2025-09: 103 FTEAdmin · 2025-10: 108 FTEAdmin · 2025-11: 107 FTEAdmin · 2026-01: 109 FTEAdmin · 2026-02: 109 FTEAdmin · 2026-03: 108 FTE

Source: NHS Digital General Practice Workforce — 7 snapshots (2025-08 → 2026-03). Y-axis zoomed to data range.

QOF performance

Achievement (weighted)93.8%
Exceptions (weighted)12.0%
100.0% coverage

Patient experience (GPPS)

Overall good65.3%
Phone easy17.2%
Website easy73.2%
100.0% coverage

Prescribing volume

1.6

items per registered patient (latest published period)

6 practices · 100.0% coverage

Deprivation profile (IMD deciles)

3
1
2
2
1
3
4
5
6
7
8
9
10
← more deprivedless deprived →
Mean decile: 1.7
Most deprived: 83.0%
Least deprived: 0.0%
IMD coverage: 100.0%

6 practices with IMD context · postcode source

Access by deprivation decile

DecileSame-day %Practices
1 (most deprived)
57%
3
2
45.9%
2
3
58.3%
1

Same-day appointment % grouped by practice-site IMD decile. A widening gap between low and high deciles indicates inequitable access.

Practice comparison (6)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Blakewater HealthcareP81704
Blackburn North PCN
10,85560.8%391.961.8%091.5%Good
Brownhill SurgeryP81155
Blackburn North PCN
6,15658.3%421.477.3%098.4%Good
Hollins Grove SurgeryP81721
Blackburn North PCN
2,56160.6%466.670.5%094.8%
Olive Medical CentreP81683
Blackburn North PCN
7,57266.6%525.981.3%094.4%Inadequate
Primrose Bank Medical CentreP81771
Blackburn North PCN
9,26551.5%313.552.1%092.4%Good
Shifa SurgeryP81622
Blackburn North PCN
11,52232.4%31772.9%094.0%Good

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (6 of 6)

Practices in the most-deprived areas

PracticeIMD decilePatientsSame-day %QOF %
Blakewater Healthcare
Blackburn North PCN
110,85560.8%91.5%
Hollins Grove Surgery
Blackburn North PCN
12,56160.6%94.8%
Primrose Bank Medical Centre
Blackburn North PCN
19,26551.5%92.4%
Olive Medical Centre
Blackburn North PCN
27,57266.6%94.4%
Shifa Surgery
Blackburn North PCN
211,52232.4%94.0%
Brownhill Surgery
Blackburn North PCN
36,15658.3%98.4%

Practice-postcode IMD decile (1 = most deprived 10% of England, 10 = least deprived). Listed in ascending decile order.

Practice Heatmap — KPI matrix (6)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Blakewater HealthcareP8170460.8%391.961.8%0%091.5%0.6%
Brownhill SurgeryP8115558.3%421.477.3%0%098.4%0.8%
Hollins Grove SurgeryP8172160.6%466.670.5%0%094.8%0.8%
Olive Medical CentreP8168366.6%525.981.3%0%094.4%0.6%
Primrose Bank Medical CentreP8177151.5%313.552.1%0%092.4%0.6%
Shifa SurgeryP8162232.4%31772.9%0%094%0.6%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

6

Registered patients

47,931

Reporting coverage: patient list 100.0% · CQC 5 rated · workforce 100.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/10/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.