Primary Care Network

South Hams PCN

U82523

Compare to

Total patients

32,851

5 practices

GP FTE

0

NHS Digital workforce

QOF achievement

95.0%

patient-weighted

CQC good or outstanding

100.0%

5 rated

Items per patient

1.9

prescribing volume

GPPS overall good

88.6%

patient experience

Access KPIs · August 2025

Same-day %

50.4%

Month: August 2025

Appts per 1K patients

664

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

526

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

5 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face53.5%
Telephone14.7%
Video / online27.4%
Triage28.8%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-082024-092025-080275380Same-day % · 2023-08: 40.9%Same-day % · 2023-09: 34.9%Same-day % · 2023-10: 29.2%Same-day % · 2023-12: 42.8%Same-day % · 2024-01: 40.1%Same-day % · 2024-02: 39.6%Same-day % · 2024-03: 40.9%Same-day % · 2024-04: 39.6%Same-day % · 2024-05: 39.9%Same-day % · 2024-06: 41.0%Same-day % · 2024-07: 43.2%Same-day % · 2024-08: 44.8%Same-day % · 2024-09: 41.1%Same-day % · 2024-10: 32.9%Same-day % · 2024-11: 42.7%Same-day % · 2024-12: 46.9%Same-day % · 2025-01: 47.2%Same-day % · 2025-02: 44.7%Same-day % · 2025-03: 46.1%Same-day % · 2025-04: 45.4%Same-day % · 2025-05: 48.4%Same-day % · 2025-06: 47.9%Same-day % · 2025-07: 47.2%Same-day % · 2025-08: 50.4%F2F % · 2023-08: 63.6%F2F % · 2023-09: 68.6%F2F % · 2023-10: 71.3%F2F % · 2023-12: 59.2%F2F % · 2024-01: 60.5%F2F % · 2024-02: 58.4%F2F % · 2024-03: 56.9%F2F % · 2024-04: 57.4%F2F % · 2024-05: 58.9%F2F % · 2024-06: 57.7%F2F % · 2024-07: 57.0%F2F % · 2024-08: 53.6%F2F % · 2024-09: 55.9%F2F % · 2024-10: 63.9%F2F % · 2024-11: 56.2%F2F % · 2024-12: 57.3%F2F % · 2025-01: 56.5%F2F % · 2025-02: 56.4%F2F % · 2025-03: 56.0%F2F % · 2025-04: 57.8%F2F % · 2025-05: 54.8%F2F % · 2025-06: 54.1%F2F % · 2025-07: 55.4%F2F % · 2025-08: 53.5%Phone % · 2023-08: 33.3%Phone % · 2023-09: 28.3%Phone % · 2023-10: 24.2%Phone % · 2023-12: 35.4%Phone % · 2024-01: 33.8%Phone % · 2024-02: 35.4%Phone % · 2024-03: 35.6%Phone % · 2024-04: 35.3%Phone % · 2024-05: 34.3%Phone % · 2024-06: 34.8%Phone % · 2024-07: 25.9%Phone % · 2024-08: 27.1%Phone % · 2024-09: 25.5%Phone % · 2024-10: 21.1%Phone % · 2024-11: 20.1%Phone % · 2024-12: 15.9%Phone % · 2025-01: 15.2%Phone % · 2025-02: 16.7%Phone % · 2025-03: 15.8%Phone % · 2025-04: 14.9%Phone % · 2025-05: 14.8%Phone % · 2025-06: 15.1%Phone % · 2025-07: 15.0%Phone % · 2025-08: 14.7%Video % · 2023-08: 0.1%Video % · 2023-09: 0.1%Video % · 2023-10: 0.3%Video % · 2023-12: 1.5%Video % · 2024-01: 2.2%Video % · 2024-02: 2.7%Video % · 2024-03: 2.7%Video % · 2024-04: 3.1%Video % · 2024-05: 3.0%Video % · 2024-06: 3.0%Video % · 2024-07: 4.1%Video % · 2024-08: 4.7%Video % · 2024-09: 4.5%Video % · 2024-10: 3.8%Video % · 2024-11: 3.0%Video % · 2024-12: 2.9%Video % · 2025-01: 16.5%Video % · 2025-02: 23.4%Video % · 2025-03: 24.7%Video % · 2025-04: 23.8%Video % · 2025-05: 27.0%Video % · 2025-06: 26.9%Video % · 2025-07: 25.7%Video % · 2025-08: 27.4%Triage % · 2023-08: 23.1%Triage % · 2023-09: 20.5%Triage % · 2023-10: 16.8%Triage % · 2023-12: 23.8%Triage % · 2024-01: 21.6%Triage % · 2024-02: 22.2%Triage % · 2024-03: 21.4%Triage % · 2024-04: 20.3%Triage % · 2024-05: 20.9%Triage % · 2024-06: 20.9%Triage % · 2024-07: 14.9%Triage % · 2024-08: 16.2%Triage % · 2024-09: 15.0%Triage % · 2024-10: 13.2%Triage % · 2024-11: 7.7%Triage % · 2024-12: 4.8%Triage % · 2025-01: 18.0%Triage % · 2025-02: 25.5%Triage % · 2025-03: 26.8%Triage % · 2025-04: 25.9%Triage % · 2025-05: 28.4%Triage % · 2025-06: 27.9%Triage % · 2025-07: 27.2%Triage % · 2025-08: 28.8%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-0815,86221,23826,61331,9892023-08: 19,214 appointments2023-09: 20,442 appointments2023-10: 27,551 appointments2023-12: 17,423 appointments2024-01: 22,889 appointments2024-02: 20,673 appointments2024-03: 19,507 appointments2024-04: 20,702 appointments2024-05: 20,849 appointments2024-06: 18,272 appointments2024-07: 21,810 appointments2024-08: 18,580 appointments2024-09: 20,765 appointments2024-10: 30,428 appointments2024-11: 23,604 appointments2024-12: 21,480 appointments2025-01: 25,387 appointments2025-02: 22,723 appointments2025-03: 23,894 appointments2025-04: 23,631 appointments2025-05: 23,497 appointments2025-06: 24,762 appointments2025-07: 26,075 appointments2025-08: 21,816 appointments

Raw appointment count per month, last 24 months. Aggregate across 5 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-084836478109742023-08: 584.9 appts per 1,000 patients2023-09: 622.3 appts per 1,000 patients2023-10: 838.7 appts per 1,000 patients2023-12: 530.4 appts per 1,000 patients2024-01: 696.8 appts per 1,000 patients2024-02: 629.3 appts per 1,000 patients2024-03: 593.8 appts per 1,000 patients2024-04: 630.2 appts per 1,000 patients2024-05: 634.7 appts per 1,000 patients2024-06: 556.2 appts per 1,000 patients2024-07: 663.9 appts per 1,000 patients2024-08: 565.6 appts per 1,000 patients2024-09: 632.1 appts per 1,000 patients2024-10: 926.2 appts per 1,000 patients2024-11: 718.5 appts per 1,000 patients2024-12: 653.9 appts per 1,000 patients2025-01: 772.8 appts per 1,000 patients2025-02: 691.7 appts per 1,000 patients2025-03: 727.3 appts per 1,000 patients2025-04: 719.3 appts per 1,000 patients2025-05: 715.3 appts per 1,000 patients2025-06: 753.8 appts per 1,000 patients2025-07: 793.7 appts per 1,000 patients2025-08: 664.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 5 reporting practices.

CQC rating distribution

outstanding0 (0%)
good5 (100%)
requires improvement0 (0%)
inadequate0 (0%)
unrated0 (0%)
5 practices rated · 100.0% good or outstanding

Inspection likelihood

high0 (0%)
medium4 (80%)
low1 (20%)
unknown0 (0%)
0 practices flagged high-risk

Clinical system mix

SystmOne5 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 5 practices.

QOF performance

Achievement (weighted)95.0%
Exceptions (weighted)6.7%
100.0% coverage

Patient experience (GPPS)

Overall good88.6%
Phone easy50.6%
Website easy101.5%
100.0% coverage

Prescribing volume

1.9

items per registered patient (latest published period)

5 practices · 100.0% coverage

Deprivation profile (IMD deciles)

1
2
3
4
5
1
6
3
7
1
8
9
10
← more deprivedless deprived →
Mean decile: 7.1
Most deprived: 0.0%
Least deprived: 0.0%
IMD coverage: 100.0%

5 practices with IMD context · postcode source

Access by deprivation decile

DecileSame-day %Practices
6
30.6%
1
7
50.9%
3
8
52.8%
1

Same-day appointment % grouped by practice-site IMD decile. A widening gap between low and high deciles indicates inequitable access.

Practice comparison (5)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Chillington Health CentreL831483,74830.6%537.675.2%97.8%Good
Dartmouth Medical PracticeL830948,50452.8%713.260%93.3%Good
Modbury Health CentreL830865,28041.7%52866.2%96.2%Good
Norton Brook Medical CentreL8305910,05751.1%617.950.5%96.0%Good
Redfern Health CentreL830885,26259.8%899.732.3%92.7%Good

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (5 of 5)

Practice Heatmap — KPI matrix (5)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Chillington Health CentreL8314830.6%537.675.2%0%97.8%0.9%
Dartmouth Medical PracticeL8309452.8%713.260%0%93.3%0.9%
Modbury Health CentreL8308641.7%52866.2%0%96.2%0.9%
Norton Brook Medical CentreL8305951.1%617.950.5%0%96%0.8%
Redfern Health CentreL8308859.8%899.732.3%0%92.7%0.9%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

5

Registered patients

32,851

Reporting coverage: patient list 100.0% · CQC 5 rated · workforce 100.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/9/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.