Primary Care Network

Torquay PCN

U87755

Compare to

Total patients

49,299

4 practices

GP FTE

0

NHS Digital workforce

QOF achievement

92.4%

patient-weighted

CQC good or outstanding

100.0%

1 rated

Items per patient

1.7

prescribing volume

GPPS overall good

72.8%

patient experience

Access KPIs · August 2025

Same-day %

53.8%

Month: August 2025

Appts per 1K patients

474

all bookings (incl. triage)

Same-day + triage per 1K (legacy)

362

pending sync — will be replaced by Patient contacts per 1K

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

4 practices reporting · NHS Digital appointments dataset

Operating model mix · August 2025

Face-to-face42.7%
Telephone47.4%
Video / online9.2%
Triage22.4%

Share of appointments by delivery channel in the latest reporting month.

Access trend (last 12 months)

2023-082024-092025-080214263Same-day % · 2023-08: 47.1%Same-day % · 2023-09: 42.8%Same-day % · 2023-10: 41.4%Same-day % · 2023-12: 48.7%Same-day % · 2024-01: 48.8%Same-day % · 2024-02: 45.2%Same-day % · 2024-03: 45.5%Same-day % · 2024-04: 47.3%Same-day % · 2024-05: 46.5%Same-day % · 2024-06: 46.4%Same-day % · 2024-07: 48.3%Same-day % · 2024-08: 51.2%Same-day % · 2024-09: 53.1%Same-day % · 2024-10: 46.5%Same-day % · 2024-11: 51.8%Same-day % · 2024-12: 56.5%Same-day % · 2025-01: 56.5%Same-day % · 2025-02: 54.8%Same-day % · 2025-03: 52.4%Same-day % · 2025-04: 53.4%Same-day % · 2025-05: 52.3%Same-day % · 2025-06: 51.9%Same-day % · 2025-07: 52.1%Same-day % · 2025-08: 53.8%F2F % · 2023-08: 49.0%F2F % · 2023-09: 55.2%F2F % · 2023-10: 55.2%F2F % · 2023-12: 48.5%F2F % · 2024-01: 49.2%F2F % · 2024-02: 49.7%F2F % · 2024-03: 48.4%F2F % · 2024-04: 46.5%F2F % · 2024-05: 46.7%F2F % · 2024-06: 48.2%F2F % · 2024-07: 45.5%F2F % · 2024-08: 43.4%F2F % · 2024-09: 43.2%F2F % · 2024-10: 50.9%F2F % · 2024-11: 44.9%F2F % · 2024-12: 44.9%F2F % · 2025-01: 44.9%F2F % · 2025-02: 45.8%F2F % · 2025-03: 44.1%F2F % · 2025-04: 43.9%F2F % · 2025-05: 43.5%F2F % · 2025-06: 43.7%F2F % · 2025-07: 43.3%F2F % · 2025-08: 42.7%Phone % · 2023-08: 49.9%Phone % · 2023-09: 43.9%Phone % · 2023-10: 43.5%Phone % · 2023-12: 49.3%Phone % · 2024-01: 48.4%Phone % · 2024-02: 47.4%Phone % · 2024-03: 48.1%Phone % · 2024-04: 49.9%Phone % · 2024-05: 50.3%Phone % · 2024-06: 49.3%Phone % · 2024-07: 50.9%Phone % · 2024-08: 49.5%Phone % · 2024-09: 50.1%Phone % · 2024-10: 44.5%Phone % · 2024-11: 50.1%Phone % · 2024-12: 49.6%Phone % · 2025-01: 49.0%Phone % · 2025-02: 47.5%Phone % · 2025-03: 48.3%Phone % · 2025-04: 49.1%Phone % · 2025-05: 49.0%Phone % · 2025-06: 47.9%Phone % · 2025-07: 47.5%Phone % · 2025-08: 47.4%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.5%Video % · 2023-12: 1.4%Video % · 2024-01: 1.5%Video % · 2024-02: 2.0%Video % · 2024-03: 2.7%Video % · 2024-04: 2.7%Video % · 2024-05: 2.1%Video % · 2024-06: 1.5%Video % · 2024-07: 2.7%Video % · 2024-08: 6.3%Video % · 2024-09: 6.0%Video % · 2024-10: 3.7%Video % · 2024-11: 4.2%Video % · 2024-12: 4.8%Video % · 2025-01: 5.2%Video % · 2025-02: 6.0%Video % · 2025-03: 6.8%Video % · 2025-04: 6.4%Video % · 2025-05: 6.6%Video % · 2025-06: 7.5%Video % · 2025-07: 8.3%Video % · 2025-08: 9.2%Triage % · 2023-08: 27.0%Triage % · 2023-09: 24.1%Triage % · 2023-10: 24.8%Triage % · 2023-12: 27.5%Triage % · 2024-01: 27.5%Triage % · 2024-02: 26.8%Triage % · 2024-03: 27.1%Triage % · 2024-04: 28.3%Triage % · 2024-05: 28.1%Triage % · 2024-06: 27.2%Triage % · 2024-07: 26.0%Triage % · 2024-08: 26.2%Triage % · 2024-09: 19.3%Triage % · 2024-10: 17.8%Triage % · 2024-11: 19.9%Triage % · 2024-12: 21.4%Triage % · 2025-01: 22.2%Triage % · 2025-02: 20.9%Triage % · 2025-03: 21.9%Triage % · 2025-04: 21.2%Triage % · 2025-05: 22.6%Triage % · 2025-06: 21.1%Triage % · 2025-07: 21.1%Triage % · 2025-08: 22.4%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-092025-0820,39224,87429,35633,8382023-08: 25,293 appointments2023-09: 26,865 appointments2023-10: 28,833 appointments2023-12: 21,693 appointments2024-01: 29,322 appointments2024-02: 26,461 appointments2024-03: 25,931 appointments2024-04: 26,449 appointments2024-05: 26,039 appointments2024-06: 23,737 appointments2024-07: 26,936 appointments2024-08: 25,329 appointments2024-09: 27,087 appointments2024-10: 32,537 appointments2024-11: 26,226 appointments2024-12: 24,962 appointments2025-01: 29,627 appointments2025-02: 26,332 appointments2025-03: 26,727 appointments2025-04: 24,932 appointments2025-05: 24,242 appointments2025-06: 25,812 appointments2025-07: 28,466 appointments2025-08: 23,373 appointments

Raw appointment count per month, last 24 months. Aggregate across 4 reporting practices.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-092025-084145055956862023-08: 513.1 appts per 1,000 patients2023-09: 544.9 appts per 1,000 patients2023-10: 584.9 appts per 1,000 patients2023-12: 440 appts per 1,000 patients2024-01: 594.8 appts per 1,000 patients2024-02: 536.7 appts per 1,000 patients2024-03: 526 appts per 1,000 patients2024-04: 536.5 appts per 1,000 patients2024-05: 528.2 appts per 1,000 patients2024-06: 481.5 appts per 1,000 patients2024-07: 546.4 appts per 1,000 patients2024-08: 513.8 appts per 1,000 patients2024-09: 549.4 appts per 1,000 patients2024-10: 660 appts per 1,000 patients2024-11: 532 appts per 1,000 patients2024-12: 506.3 appts per 1,000 patients2025-01: 601 appts per 1,000 patients2025-02: 534.1 appts per 1,000 patients2025-03: 542.1 appts per 1,000 patients2025-04: 505.7 appts per 1,000 patients2025-05: 491.7 appts per 1,000 patients2025-06: 523.6 appts per 1,000 patients2025-07: 577.4 appts per 1,000 patients2025-08: 474.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months. Patient-weighted across 4 reporting practices.

CQC rating distribution

outstanding0 (0%)
good1 (25%)
requires improvement0 (0%)
inadequate0 (0%)
unrated3 (75%)
1 practices rated · 100.0% good or outstanding

Inspection likelihood

high0 (0%)
medium1 (25%)
low0 (0%)
unknown3 (75%)
0 practices flagged high-risk

Clinical system mix

EMIS Web4 (100%)

Practices grouped by EHR/clinical system supplier (NHS Digital mapping). Total: 4 practices.

QOF performance

Achievement (weighted)92.4%
Exceptions (weighted)7.7%
100.0% coverage

Patient experience (GPPS)

Overall good72.8%
Phone easy22.6%
Website easy59.3%
100.0% coverage

Prescribing volume

1.7

items per registered patient (latest published period)

4 practices · 100.0% coverage

Deprivation profile (IMD deciles)

1
1
2
1
3
2
4
5
6
7
8
9
10
← more deprivedless deprived →
Mean decile: 3.2
Most deprived: 25.0%
Least deprived: 0.0%
IMD coverage: 100.0%

4 practices with IMD context · postcode source

Access by deprivation decile

DecileSame-day %Practices
1 (most deprived)
56.5%
1
3
61.1%
1
4
43.6%
2

Same-day appointment % grouped by practice-site IMD decile. A widening gap between low and high deciles indicates inequitable access.

Practice comparison (4)

PracticePatientsSame-day %Appts/1KF2F %Pts/GPQOF %CQC
Brunel Medical PracticeL8301315,35961.1%459.640.5%94.4%Good
Chelston Hall SurgeryL8311817,96633.4%348.846.9%92.0%
Croft Hall Medical PracticeL830277,48956.5%567.530.7%88.3%
Southover Medical PracticeL830298,48565%683.249.7%93.2%

Click a column header to sort. KPIs are from the latest available NHS Digital appointments month per practice. Some practices may be missing data — see the coverage column on the internal admin view.

Practices missing data (4 of 4)

Practices in the most-deprived areas

PracticeIMD decilePatientsSame-day %QOF %
Croft Hall Medical Practice17,48956.5%88.3%
Brunel Medical Practice315,35961.1%94.4%

Practice-postcode IMD decile (1 = most deprived 10% of England, 10 = least deprived). Listed in ascending decile order.

Practice Heatmap — KPI matrix (4)

PracticeSameDayAppts/1KF2F %28d+Pts/GPQOF %GPPSScreen
Brunel Medical PracticeL8301361.1%459.640.5%0%94.4%0.7%
Chelston Hall SurgeryL8311833.4%348.846.9%0%92%0.8%
Croft Hall Medical PracticeL8302756.5%567.530.7%0%88.3%0.7%
Southover Medical PracticeL8302965%683.249.7%0%93.2%0.8%
GoodModerateConcernThresholds are fixed national benchmarks, not relative rankings.

Coverage & data sources

Practices in scope

4

Registered patients

49,299

Reporting coverage: patient list 100.0% · CQC 1 rated · workforce 100.0% · QOF 100.0%

Boundary data: ONS Open Geography Portal (OGL v3). Practice data: NHS ODS + NHS Digital monthly publications. Per-practice coordinates are intentionally omitted from the public widget; the national map on /insights uses ICB-level boundaries only.

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/9/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.