GP Practice

Elsdon Avenue Surgery

A84619

Compare to

Registered patients

4,359

NHS Digital list size

GP FTE

2.48

NHS Digital workforce

Patients per GP FTE

1,758

Items per patient

2.36

prescribing volume

GPPS overall good

89.3%

patient experience

Access KPIs · August 2025

Same-day %

41.3%

Month: August 2025

Appts per 1K patients

535

all bookings (incl. triage)

Patient contacts per 1K

510

F2F + phone + video only

28+ day backlog

9.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face62.5%
Telephone26.8%
Video / online6.0%
Triage9.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %41.3%43.0%-1.7%
Face-to-face %62.5%58.4%+4.1%
Telephone %26.8%21.9%+4.9%
Appts per 1K535.0479.7+55.3
Triage %9.5%8.7%+0.8%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080295988Same-day % · 2023-08: 42.8%Same-day % · 2023-09: 29.0%Same-day % · 2023-10: 35.0%Same-day % · 2023-11: 39.2%Same-day % · 2023-12: 41.3%Same-day % · 2024-01: 38.0%Same-day % · 2024-02: 37.3%Same-day % · 2024-03: 40.0%Same-day % · 2024-04: 38.5%Same-day % · 2024-05: 36.8%Same-day % · 2024-06: 35.8%Same-day % · 2024-07: 34.7%Same-day % · 2024-08: 40.5%Same-day % · 2024-09: 36.8%Same-day % · 2024-11: 33.9%Same-day % · 2024-12: 36.4%Same-day % · 2025-01: 36.0%Same-day % · 2025-02: 33.6%Same-day % · 2025-03: 40.2%Same-day % · 2025-04: 37.1%Same-day % · 2025-05: 38.3%Same-day % · 2025-06: 38.9%Same-day % · 2025-07: 42.1%Same-day % · 2025-08: 41.3%F2F % · 2023-08: 73.9%F2F % · 2023-09: 79.0%F2F % · 2023-10: 74.0%F2F % · 2023-11: 72.1%F2F % · 2023-12: 65.4%F2F % · 2024-01: 69.2%F2F % · 2024-02: 68.4%F2F % · 2024-03: 67.3%F2F % · 2024-04: 70.8%F2F % · 2024-05: 71.6%F2F % · 2024-06: 72.0%F2F % · 2024-07: 73.2%F2F % · 2024-08: 68.9%F2F % · 2024-09: 67.7%F2F % · 2024-11: 69.3%F2F % · 2024-12: 69.3%F2F % · 2025-01: 68.3%F2F % · 2025-02: 67.3%F2F % · 2025-03: 62.7%F2F % · 2025-04: 64.9%F2F % · 2025-05: 65.8%F2F % · 2025-06: 64.2%F2F % · 2025-07: 62.4%F2F % · 2025-08: 62.5%Phone % · 2023-08: 23.4%Phone % · 2023-09: 17.5%Phone % · 2023-10: 19.4%Phone % · 2023-11: 21.7%Phone % · 2023-12: 26.9%Phone % · 2024-01: 24.7%Phone % · 2024-02: 26.4%Phone % · 2024-03: 27.9%Phone % · 2024-04: 23.7%Phone % · 2024-05: 23.2%Phone % · 2024-06: 23.2%Phone % · 2024-07: 22.2%Phone % · 2024-08: 26.0%Phone % · 2024-09: 24.9%Phone % · 2024-11: 23.1%Phone % · 2024-12: 24.8%Phone % · 2025-01: 25.0%Phone % · 2025-02: 24.8%Phone % · 2025-03: 30.5%Phone % · 2025-04: 27.9%Phone % · 2025-05: 27.8%Phone % · 2025-06: 27.2%Phone % · 2025-07: 26.4%Phone % · 2025-08: 26.8%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 1.9%Video % · 2023-11: 2.2%Video % · 2023-12: 2.9%Video % · 2024-01: 3.0%Video % · 2024-02: 2.6%Video % · 2024-03: 2.6%Video % · 2024-04: 2.7%Video % · 2024-05: 2.3%Video % · 2024-06: 2.3%Video % · 2024-07: 2.0%Video % · 2024-08: 2.0%Video % · 2024-09: 2.3%Video % · 2024-11: 2.6%Video % · 2024-12: 1.2%Video % · 2025-01: 1.7%Video % · 2025-02: 1.9%Video % · 2025-03: 0.6%Video % · 2025-04: 1.3%Video % · 2025-05: 2.1%Video % · 2025-06: 3.5%Video % · 2025-07: 5.8%Video % · 2025-08: 6.0%Triage % · 2023-08: 18.5%Triage % · 2023-09: 7.0%Triage % · 2023-10: 0.4%Triage % · 2023-11: 0.1%Triage % · 2023-12: 0.2%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.1%Triage % · 2024-03: 0.1%Triage % · 2024-04: 0.8%Triage % · 2024-05: 0.5%Triage % · 2024-06: 0.3%Triage % · 2024-07: 0.3%Triage % · 2024-08: 0.4%Triage % · 2024-09: 3.3%Triage % · 2024-11: 5.6%Triage % · 2024-12: 5.8%Triage % · 2025-01: 4.8%Triage % · 2025-02: 3.7%Triage % · 2025-03: 5.3%Triage % · 2025-04: 4.3%Triage % · 2025-05: 4.8%Triage % · 2025-06: 6.8%Triage % · 2025-07: 9.1%Triage % · 2025-08: 9.5%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-081,6732,1342,5963,0572023-08: 1,942 appointments2023-09: 2,923 appointments2023-10: 2,655 appointments2023-11: 2,506 appointments2023-12: 1,807 appointments2024-01: 2,504 appointments2024-02: 2,264 appointments2024-03: 2,154 appointments2024-04: 2,469 appointments2024-05: 2,556 appointments2024-06: 2,327 appointments2024-07: 2,409 appointments2024-08: 2,083 appointments2024-09: 2,276 appointments2024-11: 2,479 appointments2024-12: 2,136 appointments2025-01: 2,751 appointments2025-02: 2,348 appointments2025-03: 2,217 appointments2025-04: 2,535 appointments2025-05: 2,403 appointments2025-06: 2,570 appointments2025-07: 2,712 appointments2025-08: 2,332 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-083844905957012023-08: 445.5 appts per 1,000 patients2023-09: 670.6 appts per 1,000 patients2023-10: 609.1 appts per 1,000 patients2023-11: 574.9 appts per 1,000 patients2023-12: 414.5 appts per 1,000 patients2024-01: 574.4 appts per 1,000 patients2024-02: 519.4 appts per 1,000 patients2024-03: 494.2 appts per 1,000 patients2024-04: 566.4 appts per 1,000 patients2024-05: 586.4 appts per 1,000 patients2024-06: 533.8 appts per 1,000 patients2024-07: 552.6 appts per 1,000 patients2024-08: 477.9 appts per 1,000 patients2024-09: 522.1 appts per 1,000 patients2024-11: 568.7 appts per 1,000 patients2024-12: 490 appts per 1,000 patients2025-01: 631.1 appts per 1,000 patients2025-02: 538.7 appts per 1,000 patients2025-03: 508.6 appts per 1,000 patients2025-04: 581.6 appts per 1,000 patients2025-05: 551.3 appts per 1,000 patients2025-06: 589.6 appts per 1,000 patients2025-07: 622.2 appts per 1,000 patients2025-08: 535 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 42.8%August 2023 · 1 day: 4.7%August 2023 · 2–7 days: 12.0%August 2023 · 8–14 days: 9.1%August 2023 · 15–21 days: 13.2%August 2023 · 22–28 days: 7.1%August 2023 · > 28 days: 11.1%September 2023 · Same day: 29.0%September 2023 · 1 day: 4.9%September 2023 · 2–7 days: 18.2%September 2023 · 8–14 days: 17.3%September 2023 · 15–21 days: 18.8%September 2023 · 22–28 days: 5.7%September 2023 · > 28 days: 6.1%October 2023 · Same day: 35.0%October 2023 · 1 day: 5.9%October 2023 · 2–7 days: 26.1%October 2023 · 8–14 days: 13.7%October 2023 · 15–21 days: 4.3%October 2023 · 22–28 days: 7.8%October 2023 · > 28 days: 7.2%November 2023 · Same day: 39.2%November 2023 · 1 day: 4.9%November 2023 · 2–7 days: 16.0%November 2023 · 8–14 days: 17.9%November 2023 · 15–21 days: 9.6%November 2023 · 22–28 days: 6.9%November 2023 · > 28 days: 5.5%December 2023 · Same day: 41.3%December 2023 · 1 day: 6.6%December 2023 · 2–7 days: 16.5%December 2023 · 8–14 days: 14.8%December 2023 · 15–21 days: 8.5%December 2023 · 22–28 days: 5.7%December 2023 · > 28 days: 6.6%January 2024 · Same day: 38.0%January 2024 · 1 day: 6.6%January 2024 · 2–7 days: 17.9%January 2024 · 8–14 days: 12.3%January 2024 · 15–21 days: 3.9%January 2024 · 22–28 days: 8.1%January 2024 · > 28 days: 13.2%February 2024 · Same day: 37.3%February 2024 · 1 day: 6.4%February 2024 · 2–7 days: 16.1%February 2024 · 8–14 days: 16.9%February 2024 · 15–21 days: 5.6%February 2024 · 22–28 days: 7.1%February 2024 · > 28 days: 10.7%March 2024 · Same day: 40.0%March 2024 · 1 day: 6.5%March 2024 · 2–7 days: 11.1%March 2024 · 8–14 days: 16.4%March 2024 · 15–21 days: 3.9%March 2024 · 22–28 days: 6.0%March 2024 · > 28 days: 16.0%April 2024 · Same day: 38.5%April 2024 · 1 day: 5.4%April 2024 · 2–7 days: 14.8%April 2024 · 8–14 days: 16.6%April 2024 · 15–21 days: 3.3%April 2024 · 22–28 days: 4.2%April 2024 · > 28 days: 17.3%May 2024 · Same day: 36.8%May 2024 · 1 day: 6.1%May 2024 · 2–7 days: 13.9%May 2024 · 8–14 days: 16.5%May 2024 · 15–21 days: 4.0%May 2024 · 22–28 days: 4.4%May 2024 · > 28 days: 18.3%June 2024 · Same day: 35.8%June 2024 · 1 day: 4.4%June 2024 · 2–7 days: 13.4%June 2024 · 8–14 days: 19.7%June 2024 · 15–21 days: 5.3%June 2024 · 22–28 days: 4.4%June 2024 · > 28 days: 17.1%July 2024 · Same day: 34.7%July 2024 · 1 day: 5.7%July 2024 · 2–7 days: 14.2%July 2024 · 8–14 days: 16.9%July 2024 · 15–21 days: 7.4%July 2024 · 22–28 days: 5.4%July 2024 · > 28 days: 15.7%August 2024 · Same day: 40.5%August 2024 · 1 day: 5.9%August 2024 · 2–7 days: 13.8%August 2024 · 8–14 days: 16.0%August 2024 · 15–21 days: 5.8%August 2024 · 22–28 days: 4.9%August 2024 · > 28 days: 13.2%September 2024 · Same day: 36.8%September 2024 · 1 day: 4.3%September 2024 · 2–7 days: 19.7%September 2024 · 8–14 days: 19.2%September 2024 · 15–21 days: 4.3%September 2024 · 22–28 days: 3.2%September 2024 · > 28 days: 12.5%November 2024 · Same day: 33.9%November 2024 · 1 day: 5.1%November 2024 · 2–7 days: 16.1%November 2024 · 8–14 days: 24.8%November 2024 · 15–21 days: 6.1%November 2024 · 22–28 days: 3.2%November 2024 · > 28 days: 10.7%December 2024 · Same day: 36.4%December 2024 · 1 day: 6.8%December 2024 · 2–7 days: 16.7%December 2024 · 8–14 days: 17.3%December 2024 · 15–21 days: 6.8%December 2024 · 22–28 days: 2.9%December 2024 · > 28 days: 13.0%January 2025 · Same day: 36.0%January 2025 · 1 day: 6.0%January 2025 · 2–7 days: 18.5%January 2025 · 8–14 days: 18.7%January 2025 · 15–21 days: 5.1%January 2025 · 22–28 days: 4.9%January 2025 · > 28 days: 10.8%February 2025 · Same day: 33.6%February 2025 · 1 day: 7.1%February 2025 · 2–7 days: 20.2%February 2025 · 8–14 days: 19.5%February 2025 · 15–21 days: 8.1%February 2025 · 22–28 days: 6.6%February 2025 · > 28 days: 4.7%March 2025 · Same day: 40.2%March 2025 · 1 day: 4.6%March 2025 · 2–7 days: 11.3%March 2025 · 8–14 days: 21.0%March 2025 · 15–21 days: 9.5%March 2025 · 22–28 days: 8.3%March 2025 · > 28 days: 5.1%April 2025 · Same day: 37.1%April 2025 · 1 day: 6.5%April 2025 · 2–7 days: 13.2%April 2025 · 8–14 days: 16.8%April 2025 · 15–21 days: 9.2%April 2025 · 22–28 days: 8.5%April 2025 · > 28 days: 8.8%May 2025 · Same day: 38.3%May 2025 · 1 day: 4.4%May 2025 · 2–7 days: 13.8%May 2025 · 8–14 days: 15.4%May 2025 · 15–21 days: 9.5%May 2025 · 22–28 days: 10.4%May 2025 · > 28 days: 8.3%June 2025 · Same day: 38.9%June 2025 · 1 day: 4.5%June 2025 · 2–7 days: 12.6%June 2025 · 8–14 days: 15.3%June 2025 · 15–21 days: 12.5%June 2025 · 22–28 days: 10.1%June 2025 · > 28 days: 6.1%July 2025 · Same day: 42.1%July 2025 · 1 day: 4.4%July 2025 · 2–7 days: 10.4%July 2025 · 8–14 days: 16.1%July 2025 · 15–21 days: 9.6%July 2025 · 22–28 days: 5.4%July 2025 · > 28 days: 12.0%August 2025 · Same day: 41.3%August 2025 · 1 day: 6.0%August 2025 · 2–7 days: 12.9%August 2025 · 8–14 days: 16.8%August 2025 · 15–21 days: 7.5%August 2025 · 22–28 days: 6.3%August 2025 · > 28 days: 9.1%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 63/100
  • Very high demand (>500 appts/1K)
  • Below-average same-day access
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+1.5%
Face-to-face %-0.5%
Telephone %-2.4%
Same-day %+1.5%
Appts per 1K+1.5%
Triage %+16.2%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice saw a notable increase in total appointments per thousand patients, rising to 535 from the trailing average. The DNA rate has also decreased, which is a positive trend. The triage percentage has seen a significant rise, jumping from the trailing average of 4.5% to 9.5%.

Several trends and step changes are worth noting. The video appointment percentage has increased consistently over the past few months, with a notable 65.7% rise in July. The triage percentage has also seen a substantial increase, rising by 32.5% in July. These shifts could indicate a change in patient preferences or operational adjustments.

To investigate these trends, it would be prudent to review the video appointment scheduling process to understand the increase. Additionally, examining the triage process could provide insights into why this percentage has risen so significantly.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-08
value 9.5 · avg 4.5 ± 2.4
triagePct2025-07
value 9.1 · avg 3.8 ± 2.2
sameDayPct2025-07
value 42.1 · avg 36.9 ± 2.2
phonePct2025-03
value 30.5 · avg 24.6 ± 1.6
f2fPct2025-03
value 62.7 · avg 69.5 ± 1.9
total2025-01
value 2751 · avg 2288.7 ± 208
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-07
3.5 → 5.8 (+65.7%)
triagePct2025-07
6.8 → 9.1 (+32.5%)
videoPct2025-06
2.1 → 3.5 (+66.7%)
triagePct2025-06
4.8 → 6.8 (+43.1%)
videoPct2025-05
1.3 → 2.1 (+61.5%)
videoPct2025-04
0.6 → 1.3 (+116.7%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

highscore 94/100medium confidence
Last inspection: 2021-06-08 · 58 months ago
  • Current rating is good, and the latest CQC assessment date is 2021-06-08 (58 months ago).
  • This matches the current focused-assessment cohort profile (Good/Outstanding with report window 2017–2022).
  • Model is directional: 3 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

2.48

Nurse FTE

1.57

Direct Patient Care FTE

0

Admin FTE

3.96

1 practices reporting · 100.0% coverage

Staff group mix

GP2.5 FTE · 31%
Nurse1.6 FTE · 20%
Direct Patient Care0.0 FTE · 0%
Admin4.0 FTE · 49%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP2.48 FTE · 4 headcount
Partner0.53 FTE (21%) · 1 hc
Salaried1.95 FTE (79%) · 3 hc
Nurses1.57 FTE · 2 headcount
Practice Nurse1.57 FTE (100%) · 2 hc
Admin / Non-clinical3.96 FTE · 5 headcount
Reception / Admin3.96 FTE (100%) · 5 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030134GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 2 FTEGP · 2025-01: 2 FTEGP · 2025-02: 2 FTEGP · 2025-03: 2 FTEGP · 2025-04: 2 FTEGP · 2025-05: 2 FTEGP · 2025-06: 2 FTEGP · 2025-07: 2 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 2 FTEGP · 2026-03: 2 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 2 FTENurse · 2025-06: 2 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 3 FTEAdmin · 2024-04: 3 FTEAdmin · 2024-05: 3 FTEAdmin · 2024-06: 3 FTEAdmin · 2024-07: 3 FTEAdmin · 2024-08: 3 FTEAdmin · 2024-09: 3 FTEAdmin · 2024-10: 4 FTEAdmin · 2024-11: 4 FTEAdmin · 2024-12: 4 FTEAdmin · 2025-01: 4 FTEAdmin · 2025-02: 4 FTEAdmin · 2025-03: 4 FTEAdmin · 2025-04: 4 FTEAdmin · 2025-05: 4 FTEAdmin · 2025-06: 4 FTEAdmin · 2025-07: 4 FTEAdmin · 2025-08: 4 FTEAdmin · 2025-09: 4 FTEAdmin · 2025-10: 4 FTEAdmin · 2025-11: 4 FTEAdmin · 2025-12: 4 FTEAdmin · 2026-01: 4 FTEAdmin · 2026-02: 4 FTEAdmin · 2026-03: 4 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good89.3%
Phone easy40.8%
Website easy88.5%
100.0% coverage

Prescribing volume

2.36

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.