GP Practice

Caritas Group Practice

B84618

Compare to

Registered patients

7,953

NHS Digital list size

GP FTE

1.99

NHS Digital workforce

Patients per GP FTE

3,996

Items per patient

2.19

prescribing volume

GPPS overall good

43.9%

patient experience

Access KPIs · August 2025

Same-day %

48.9%

Month: August 2025

Appts per 1K patients

557

all bookings (incl. triage)

Patient contacts per 1K

552

F2F + phone + video only

28+ day backlog

3%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face52.0%
Telephone47.1%
Video / online0.1%
Triage2.0%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %48.9%43.0%+5.9%
Face-to-face %52.0%58.4%-6.4%
Telephone %47.1%21.9%+25.2%
Appts per 1K556.5479.7+76.8
Triage %2.0%8.7%-6.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080224466Same-day % · 2023-08: 58.4%Same-day % · 2023-09: 54.7%Same-day % · 2023-10: 50.5%Same-day % · 2023-11: 49.0%Same-day % · 2023-12: 53.6%Same-day % · 2024-01: 58.3%Same-day % · 2024-02: 58.8%Same-day % · 2024-03: 54.8%Same-day % · 2024-04: 55.5%Same-day % · 2024-05: 49.7%Same-day % · 2024-06: 49.0%Same-day % · 2024-07: 50.7%Same-day % · 2024-08: 52.0%Same-day % · 2024-09: 53.4%Same-day % · 2024-11: 44.7%Same-day % · 2024-12: 46.9%Same-day % · 2025-01: 56.6%Same-day % · 2025-02: 51.7%Same-day % · 2025-03: 48.1%Same-day % · 2025-04: 49.7%Same-day % · 2025-05: 52.3%Same-day % · 2025-06: 55.2%Same-day % · 2025-07: 52.1%Same-day % · 2025-08: 48.9%F2F % · 2023-08: 56.0%F2F % · 2023-09: 58.2%F2F % · 2023-10: 44.7%F2F % · 2023-11: 39.2%F2F % · 2023-12: 37.4%F2F % · 2024-01: 38.1%F2F % · 2024-02: 36.8%F2F % · 2024-03: 36.2%F2F % · 2024-04: 34.7%F2F % · 2024-05: 36.3%F2F % · 2024-06: 38.4%F2F % · 2024-07: 36.6%F2F % · 2024-08: 36.9%F2F % · 2024-09: 37.6%F2F % · 2024-11: 38.2%F2F % · 2024-12: 36.8%F2F % · 2025-01: 36.2%F2F % · 2025-02: 37.2%F2F % · 2025-03: 35.0%F2F % · 2025-04: 36.6%F2F % · 2025-05: 35.7%F2F % · 2025-06: 36.0%F2F % · 2025-07: 47.2%F2F % · 2025-08: 52.0%Phone % · 2023-08: 43.4%Phone % · 2023-09: 41.1%Phone % · 2023-10: 39.4%Phone % · 2023-11: 44.4%Phone % · 2023-12: 43.2%Phone % · 2024-01: 44.5%Phone % · 2024-02: 44.8%Phone % · 2024-03: 48.3%Phone % · 2024-04: 48.9%Phone % · 2024-05: 45.1%Phone % · 2024-06: 45.4%Phone % · 2024-07: 45.3%Phone % · 2024-08: 44.1%Phone % · 2024-09: 45.5%Phone % · 2024-11: 44.6%Phone % · 2024-12: 42.9%Phone % · 2025-01: 44.7%Phone % · 2025-02: 43.2%Phone % · 2025-03: 44.2%Phone % · 2025-04: 42.2%Phone % · 2025-05: 43.1%Phone % · 2025-06: 46.2%Phone % · 2025-07: 48.1%Phone % · 2025-08: 47.1%Video % · 2023-08: 0.0%Video % · 2023-09: 0.3%Video % · 2023-10: 14.7%Video % · 2023-11: 15.5%Video % · 2023-12: 18.8%Video % · 2024-01: 16.7%Video % · 2024-02: 17.7%Video % · 2024-03: 15.1%Video % · 2024-04: 16.0%Video % · 2024-05: 18.1%Video % · 2024-06: 15.8%Video % · 2024-07: 17.4%Video % · 2024-08: 18.5%Video % · 2024-09: 16.7%Video % · 2024-11: 16.9%Video % · 2024-12: 19.8%Video % · 2025-01: 18.6%Video % · 2025-02: 18.2%Video % · 2025-03: 19.9%Video % · 2025-04: 20.8%Video % · 2025-05: 20.5%Video % · 2025-06: 17.3%Video % · 2025-07: 3.3%Video % · 2025-08: 0.1%Triage % · 2023-08: 0.6%Triage % · 2023-09: 1.1%Triage % · 2023-10: 2.2%Triage % · 2023-11: 2.6%Triage % · 2023-12: 1.3%Triage % · 2024-01: 1.9%Triage % · 2024-02: 2.2%Triage % · 2024-03: 0.9%Triage % · 2024-04: 2.3%Triage % · 2024-05: 1.0%Triage % · 2024-06: 0.7%Triage % · 2024-07: 0.8%Triage % · 2024-08: 1.0%Triage % · 2024-09: 2.6%Triage % · 2024-11: 2.0%Triage % · 2024-12: 1.9%Triage % · 2025-01: 2.3%Triage % · 2025-02: 2.9%Triage % · 2025-03: 2.4%Triage % · 2025-04: 1.8%Triage % · 2025-05: 1.5%Triage % · 2025-06: 1.9%Triage % · 2025-07: 2.3%Triage % · 2025-08: 2.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-083,9325,6357,3379,0402023-08: 8,287 appointments2023-09: 7,485 appointments2023-10: 8,546 appointments2023-11: 8,114 appointments2023-12: 6,396 appointments2024-01: 7,900 appointments2024-02: 6,651 appointments2024-03: 5,958 appointments2024-04: 6,338 appointments2024-05: 6,849 appointments2024-06: 6,360 appointments2024-07: 7,456 appointments2024-08: 6,674 appointments2024-09: 6,512 appointments2024-11: 6,067 appointments2024-12: 6,268 appointments2025-01: 6,599 appointments2025-02: 6,227 appointments2025-03: 6,227 appointments2025-04: 6,284 appointments2025-05: 6,367 appointments2025-06: 6,135 appointments2025-07: 5,454 appointments2025-08: 4,426 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-084947089231,1372023-08: 1,042 appts per 1,000 patients2023-09: 941.2 appts per 1,000 patients2023-10: 1,074.6 appts per 1,000 patients2023-11: 1,020.2 appts per 1,000 patients2023-12: 804.2 appts per 1,000 patients2024-01: 993.3 appts per 1,000 patients2024-02: 836.3 appts per 1,000 patients2024-03: 749.2 appts per 1,000 patients2024-04: 796.9 appts per 1,000 patients2024-05: 861.2 appts per 1,000 patients2024-06: 799.7 appts per 1,000 patients2024-07: 937.5 appts per 1,000 patients2024-08: 839.2 appts per 1,000 patients2024-09: 818.8 appts per 1,000 patients2024-11: 762.9 appts per 1,000 patients2024-12: 788.1 appts per 1,000 patients2025-01: 829.7 appts per 1,000 patients2025-02: 783 appts per 1,000 patients2025-03: 783 appts per 1,000 patients2025-04: 790.1 appts per 1,000 patients2025-05: 800.6 appts per 1,000 patients2025-06: 771.4 appts per 1,000 patients2025-07: 685.8 appts per 1,000 patients2025-08: 556.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 58.4%August 2023 · 1 day: 14.4%August 2023 · 2–7 days: 9.4%August 2023 · 8–14 days: 5.8%August 2023 · 15–21 days: 5.1%August 2023 · 22–28 days: 3.9%August 2023 · > 28 days: 3.0%September 2023 · Same day: 54.7%September 2023 · 1 day: 18.2%September 2023 · 2–7 days: 8.8%September 2023 · 8–14 days: 6.2%September 2023 · 15–21 days: 4.3%September 2023 · 22–28 days: 4.0%September 2023 · > 28 days: 3.8%October 2023 · Same day: 50.5%October 2023 · 1 day: 16.7%October 2023 · 2–7 days: 10.0%October 2023 · 8–14 days: 5.5%October 2023 · 15–21 days: 5.6%October 2023 · 22–28 days: 3.8%October 2023 · > 28 days: 7.9%November 2023 · Same day: 49.0%November 2023 · 1 day: 19.0%November 2023 · 2–7 days: 13.0%November 2023 · 8–14 days: 7.5%November 2023 · 15–21 days: 5.6%November 2023 · 22–28 days: 3.4%November 2023 · > 28 days: 2.5%December 2023 · Same day: 53.6%December 2023 · 1 day: 19.7%December 2023 · 2–7 days: 11.9%December 2023 · 8–14 days: 5.8%December 2023 · 15–21 days: 4.8%December 2023 · 22–28 days: 2.4%December 2023 · > 28 days: 1.9%January 2024 · Same day: 58.3%January 2024 · 1 day: 16.0%January 2024 · 2–7 days: 12.8%January 2024 · 8–14 days: 5.0%January 2024 · 15–21 days: 3.4%January 2024 · 22–28 days: 2.6%January 2024 · > 28 days: 1.8%February 2024 · Same day: 58.8%February 2024 · 1 day: 17.2%February 2024 · 2–7 days: 11.7%February 2024 · 8–14 days: 6.1%February 2024 · 15–21 days: 3.7%February 2024 · 22–28 days: 1.3%February 2024 · > 28 days: 1.1%March 2024 · Same day: 54.8%March 2024 · 1 day: 17.1%March 2024 · 2–7 days: 12.1%March 2024 · 8–14 days: 8.2%March 2024 · 15–21 days: 4.6%March 2024 · 22–28 days: 1.9%March 2024 · > 28 days: 1.3%April 2024 · Same day: 55.5%April 2024 · 1 day: 16.3%April 2024 · 2–7 days: 12.9%April 2024 · 8–14 days: 6.9%April 2024 · 15–21 days: 2.7%April 2024 · 22–28 days: 3.9%April 2024 · > 28 days: 1.7%May 2024 · Same day: 49.7%May 2024 · 1 day: 20.7%May 2024 · 2–7 days: 14.2%May 2024 · 8–14 days: 6.2%May 2024 · 15–21 days: 2.5%May 2024 · 22–28 days: 3.0%May 2024 · > 28 days: 3.6%June 2024 · Same day: 49.0%June 2024 · 1 day: 15.9%June 2024 · 2–7 days: 18.7%June 2024 · 8–14 days: 7.4%June 2024 · 15–21 days: 3.5%June 2024 · 22–28 days: 2.6%June 2024 · > 28 days: 2.9%July 2024 · Same day: 50.7%July 2024 · 1 day: 18.8%July 2024 · 2–7 days: 16.9%July 2024 · 8–14 days: 6.5%July 2024 · 15–21 days: 2.6%July 2024 · 22–28 days: 2.0%July 2024 · > 28 days: 2.5%August 2024 · Same day: 52.0%August 2024 · 1 day: 18.5%August 2024 · 2–7 days: 17.0%August 2024 · 8–14 days: 5.5%August 2024 · 15–21 days: 3.0%August 2024 · 22–28 days: 1.8%August 2024 · > 28 days: 2.3%September 2024 · Same day: 53.4%September 2024 · 1 day: 18.2%September 2024 · 2–7 days: 16.7%September 2024 · 8–14 days: 5.6%September 2024 · 15–21 days: 1.8%September 2024 · 22–28 days: 1.8%September 2024 · > 28 days: 2.6%November 2024 · Same day: 44.7%November 2024 · 1 day: 21.3%November 2024 · 2–7 days: 21.3%November 2024 · 8–14 days: 5.9%November 2024 · 15–21 days: 2.1%November 2024 · 22–28 days: 1.6%November 2024 · > 28 days: 3.1%December 2024 · Same day: 46.9%December 2024 · 1 day: 20.2%December 2024 · 2–7 days: 18.8%December 2024 · 8–14 days: 7.4%December 2024 · 15–21 days: 2.3%December 2024 · 22–28 days: 1.9%December 2024 · > 28 days: 2.7%January 2025 · Same day: 56.6%January 2025 · 1 day: 16.0%January 2025 · 2–7 days: 17.4%January 2025 · 8–14 days: 4.6%January 2025 · 15–21 days: 2.8%January 2025 · 22–28 days: 1.5%January 2025 · > 28 days: 1.2%February 2025 · Same day: 51.7%February 2025 · 1 day: 15.8%February 2025 · 2–7 days: 20.2%February 2025 · 8–14 days: 5.2%February 2025 · 15–21 days: 2.5%February 2025 · 22–28 days: 2.3%February 2025 · > 28 days: 2.2%March 2025 · Same day: 48.1%March 2025 · 1 day: 20.3%March 2025 · 2–7 days: 20.6%March 2025 · 8–14 days: 4.7%March 2025 · 15–21 days: 2.8%March 2025 · 22–28 days: 2.1%March 2025 · > 28 days: 1.5%April 2025 · Same day: 49.7%April 2025 · 1 day: 18.7%April 2025 · 2–7 days: 20.6%April 2025 · 8–14 days: 5.0%April 2025 · 15–21 days: 2.9%April 2025 · 22–28 days: 1.8%April 2025 · > 28 days: 1.3%May 2025 · Same day: 52.3%May 2025 · 1 day: 19.4%May 2025 · 2–7 days: 16.7%May 2025 · 8–14 days: 5.5%May 2025 · 15–21 days: 2.9%May 2025 · 22–28 days: 2.1%May 2025 · > 28 days: 1.2%June 2025 · Same day: 55.2%June 2025 · 1 day: 14.8%June 2025 · 2–7 days: 16.4%June 2025 · 8–14 days: 6.2%June 2025 · 15–21 days: 2.8%June 2025 · 22–28 days: 2.0%June 2025 · > 28 days: 2.6%July 2025 · Same day: 52.1%July 2025 · 1 day: 12.7%July 2025 · 2–7 days: 19.7%July 2025 · 8–14 days: 6.9%July 2025 · 15–21 days: 3.7%July 2025 · 22–28 days: 2.9%July 2025 · > 28 days: 2.1%August 2025 · Same day: 48.9%August 2025 · 1 day: 12.1%August 2025 · 2–7 days: 25.7%August 2025 · 8–14 days: 5.1%August 2025 · 15–21 days: 2.4%August 2025 · 22–28 days: 2.8%August 2025 · > 28 days: 3.0%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 41/100
  • Very high demand (>500 appts/1K)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-5.8%
Face-to-face %+8.3%
Telephone %+2.2%
Same-day %+0.8%
Appts per 1K-5.8%
Triage %+0.7%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage rose significantly to 52, up from the trailing average of 37.5. This is a notable increase and could indicate a shift in patient preference or operational adjustments.

Several trends and step changes are worth noting. The face-to-face percentage has increased consistently over the past two months, rising by 8.3% on average. The DNA rate has also seen a marked increase, rising by 33.3% in 2025-07. Additionally, there was a significant drop in video appointments, falling by 97% in 2025-08.

To investigate these changes, review the scheduling practices for face-to-face appointments and the factors behind the rising DNA rate. Also, examine the reasons for the sharp decline in video appointments, as this could impact future remote consultation strategies.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

f2fPct2025-08
value 52 · avg 37.5 ± 3
total2025-08
value 4426 · avg 6355.8 ± 446
phonePct2025-07
value 48.1 · avg 44.3 ± 1.2
f2fPct2025-07
value 47.2 · avg 36.8 ± 1
total2025-07
value 5454 · avg 6431.3 ± 354.2
sameDayPct2024-11
value 44.7 · avg 52.9 ± 3.3
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
3.3 → 0.1 (-97%)
videoPct2025-07
17.3 → 3.3 (-80.9%)
dnaRate2025-07
2.4 → 3.2 (+33.3%)
triagePct2025-06
1.5 → 1.9 (+32.8%)
dnaRate2024-11
2.1 → 3.9 (+85.7%)
triagePct2024-09
1 → 2.6 (+168%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2023-06-21 · 34 months ago
  • Current rating is good, and the latest CQC assessment date is 2023-06-21 (34 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

1.99

Nurse FTE

0

Direct Patient Care FTE

3.55

Admin FTE

11.34

1 practices reporting · 100.0% coverage

Staff group mix

GP2.0 FTE · 12%
Nurse0.0 FTE · 0%
Direct Patient Care3.5 FTE · 21%
Admin11.3 FTE · 67%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP1.99 FTE · 3 headcount
Partner1.00 FTE (50%) · 1 hc
Salaried0.67 FTE (34%) · 1 hc
Locum0.32 FTE (16%) · 1 hc
Admin / Non-clinical11.34 FTE · 14 headcount
Management1.99 FTE (18%) · 2 hc
Reception / Admin9.35 FTE (82%) · 12 hc
Direct Patient Care3.54 FTE · 6 headcount
Pharmacist2.21 FTE (62%) · 3 hc
HCA / Nursing Assistant0.67 FTE (19%) · 1 hc
Other0.66 FTE (19%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0305914GP · 2024-03: 3 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 1 FTEGP · 2024-10: 1 FTEGP · 2024-11: 1 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 1 FTEGP · 2025-08: 1 FTEGP · 2025-09: 1 FTEGP · 2025-10: 1 FTEGP · 2025-11: 1 FTEGP · 2025-12: 1 FTEGP · 2026-01: 1 FTEGP · 2026-02: 1 FTEGP · 2026-03: 2 FTENurse · 2024-03: 0 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 0 FTENurse · 2026-01: 0 FTENurse · 2026-02: 0 FTENurse · 2026-03: 0 FTEDPC · 2024-03: 3 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 2 FTEDPC · 2025-12: 2 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 11 FTEAdmin · 2024-04: 11 FTEAdmin · 2024-05: 11 FTEAdmin · 2024-06: 11 FTEAdmin · 2024-07: 12 FTEAdmin · 2024-08: 12 FTEAdmin · 2024-09: 12 FTEAdmin · 2024-10: 12 FTEAdmin · 2024-11: 12 FTEAdmin · 2024-12: 12 FTEAdmin · 2025-01: 12 FTEAdmin · 2025-02: 12 FTEAdmin · 2025-03: 12 FTEAdmin · 2025-04: 12 FTEAdmin · 2025-05: 12 FTEAdmin · 2025-06: 12 FTEAdmin · 2025-07: 12 FTEAdmin · 2025-08: 12 FTEAdmin · 2025-09: 12 FTEAdmin · 2025-10: 12 FTEAdmin · 2025-11: 12 FTEAdmin · 2025-12: 12 FTEAdmin · 2026-01: 11 FTEAdmin · 2026-02: 11 FTEAdmin · 2026-03: 11 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good43.9%
Phone easy15.9%
Website easy38.4%
100.0% coverage

Prescribing volume

2.19

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.