GP Practice

Wilson Street Surgery

C81009

Compare to

Registered patients

21,264

NHS Digital list size

GP FTE

9.27

NHS Digital workforce

Patients per GP FTE

2,294

Items per patient

0.91

prescribing volume

GPPS overall good

62.8%

patient experience

Access KPIs · August 2025

Same-day %

57.5%

Month: August 2025

Appts per 1K patients

222

all bookings (incl. triage)

Patient contacts per 1K

220

F2F + phone + video only

28+ day backlog

1.9%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face84.2%
Telephone14.9%
Triage1.8%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %57.5%43.0%+14.5%
Face-to-face %84.2%58.4%+25.8%
Telephone %14.9%21.9%-7.0%
Appts per 1K222.0479.7-257.7
Triage %1.8%8.7%-6.9%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080326496Same-day % · 2023-08: 52.0%Same-day % · 2023-09: 61.2%Same-day % · 2023-10: 55.2%Same-day % · 2023-11: 52.2%Same-day % · 2023-12: 56.6%Same-day % · 2024-01: 57.3%Same-day % · 2024-02: 54.6%Same-day % · 2024-03: 54.7%Same-day % · 2024-04: 54.3%Same-day % · 2024-05: 56.1%Same-day % · 2024-06: 54.8%Same-day % · 2024-07: 57.3%Same-day % · 2024-08: 55.3%Same-day % · 2024-09: 52.8%Same-day % · 2024-11: 54.2%Same-day % · 2024-12: 53.4%Same-day % · 2025-01: 51.8%Same-day % · 2025-02: 52.9%Same-day % · 2025-03: 55.0%Same-day % · 2025-04: 55.1%Same-day % · 2025-05: 55.1%Same-day % · 2025-06: 55.0%Same-day % · 2025-07: 56.1%Same-day % · 2025-08: 57.5%F2F % · 2023-08: 79.5%F2F % · 2023-09: 83.8%F2F % · 2023-10: 79.2%F2F % · 2023-11: 78.6%F2F % · 2023-12: 78.5%F2F % · 2024-01: 78.5%F2F % · 2024-02: 80.1%F2F % · 2024-03: 80.4%F2F % · 2024-04: 80.8%F2F % · 2024-05: 81.0%F2F % · 2024-06: 82.2%F2F % · 2024-07: 83.9%F2F % · 2024-08: 81.8%F2F % · 2024-09: 82.1%F2F % · 2024-11: 80.8%F2F % · 2024-12: 81.7%F2F % · 2025-01: 79.1%F2F % · 2025-02: 80.1%F2F % · 2025-03: 82.7%F2F % · 2025-04: 82.7%F2F % · 2025-05: 84.4%F2F % · 2025-06: 85.5%F2F % · 2025-07: 84.2%F2F % · 2025-08: 84.2%Phone % · 2023-08: 19.7%Phone % · 2023-09: 15.6%Phone % · 2023-10: 19.8%Phone % · 2023-11: 20.8%Phone % · 2023-12: 20.8%Phone % · 2024-01: 21.0%Phone % · 2024-02: 19.0%Phone % · 2024-03: 19.1%Phone % · 2024-04: 18.5%Phone % · 2024-05: 17.8%Phone % · 2024-06: 17.3%Phone % · 2024-07: 15.9%Phone % · 2024-08: 17.6%Phone % · 2024-09: 16.8%Phone % · 2024-11: 18.1%Phone % · 2024-12: 17.1%Phone % · 2025-01: 19.9%Phone % · 2025-02: 19.3%Phone % · 2025-03: 16.5%Phone % · 2025-04: 16.5%Phone % · 2025-05: 14.8%Phone % · 2025-06: 14.0%Phone % · 2025-07: 15.2%Phone % · 2025-08: 14.9%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.9%Triage % · 2023-09: 0.6%Triage % · 2023-10: 0.7%Triage % · 2023-11: 1.0%Triage % · 2023-12: 0.6%Triage % · 2024-01: 0.9%Triage % · 2024-02: 1.0%Triage % · 2024-03: 0.8%Triage % · 2024-04: 0.7%Triage % · 2024-05: 0.6%Triage % · 2024-06: 0.8%Triage % · 2024-07: 0.8%Triage % · 2024-08: 0.6%Triage % · 2024-09: 0.5%Triage % · 2024-11: 0.5%Triage % · 2024-12: 0.5%Triage % · 2025-01: 1.7%Triage % · 2025-02: 1.0%Triage % · 2025-03: 1.3%Triage % · 2025-04: 1.5%Triage % · 2025-05: 1.2%Triage % · 2025-06: 1.4%Triage % · 2025-07: 1.8%Triage % · 2025-08: 1.8%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-084,1655,0145,8626,7112023-08: 4,863 appointments2023-09: 5,823 appointments2023-10: 5,420 appointments2023-11: 4,896 appointments2023-12: 4,411 appointments2024-01: 5,714 appointments2024-02: 5,510 appointments2024-03: 5,244 appointments2024-04: 5,401 appointments2024-05: 5,894 appointments2024-06: 5,544 appointments2024-07: 6,465 appointments2024-08: 5,262 appointments2024-09: 5,284 appointments2024-11: 5,728 appointments2024-12: 5,750 appointments2025-01: 6,230 appointments2025-02: 5,781 appointments2025-03: 5,712 appointments2025-04: 5,205 appointments2025-05: 5,471 appointments2025-06: 5,424 appointments2025-07: 5,933 appointments2025-08: 4,720 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-081962362763162023-08: 228.7 appts per 1,000 patients2023-09: 273.8 appts per 1,000 patients2023-10: 254.9 appts per 1,000 patients2023-11: 230.2 appts per 1,000 patients2023-12: 207.4 appts per 1,000 patients2024-01: 268.7 appts per 1,000 patients2024-02: 259.1 appts per 1,000 patients2024-03: 246.6 appts per 1,000 patients2024-04: 254 appts per 1,000 patients2024-05: 277.2 appts per 1,000 patients2024-06: 260.7 appts per 1,000 patients2024-07: 304 appts per 1,000 patients2024-08: 247.5 appts per 1,000 patients2024-09: 248.5 appts per 1,000 patients2024-11: 269.4 appts per 1,000 patients2024-12: 270.4 appts per 1,000 patients2025-01: 293 appts per 1,000 patients2025-02: 271.9 appts per 1,000 patients2025-03: 268.6 appts per 1,000 patients2025-04: 244.8 appts per 1,000 patients2025-05: 257.3 appts per 1,000 patients2025-06: 255.1 appts per 1,000 patients2025-07: 279 appts per 1,000 patients2025-08: 222 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 52.0%August 2023 · 1 day: 7.8%August 2023 · 2–7 days: 11.7%August 2023 · 8–14 days: 12.9%August 2023 · 15–21 days: 6.1%August 2023 · 22–28 days: 3.9%August 2023 · > 28 days: 5.6%September 2023 · Same day: 61.2%September 2023 · 1 day: 6.9%September 2023 · 2–7 days: 8.0%September 2023 · 8–14 days: 8.6%September 2023 · 15–21 days: 6.0%September 2023 · 22–28 days: 4.5%September 2023 · > 28 days: 4.9%October 2023 · Same day: 55.2%October 2023 · 1 day: 8.1%October 2023 · 2–7 days: 11.6%October 2023 · 8–14 days: 12.0%October 2023 · 15–21 days: 7.6%October 2023 · 22–28 days: 3.8%October 2023 · > 28 days: 1.6%November 2023 · Same day: 52.2%November 2023 · 1 day: 8.6%November 2023 · 2–7 days: 12.5%November 2023 · 8–14 days: 12.2%November 2023 · 15–21 days: 7.5%November 2023 · 22–28 days: 4.6%November 2023 · > 28 days: 2.3%December 2023 · Same day: 56.6%December 2023 · 1 day: 7.6%December 2023 · 2–7 days: 9.9%December 2023 · 8–14 days: 10.3%December 2023 · 15–21 days: 7.3%December 2023 · 22–28 days: 4.4%December 2023 · > 28 days: 3.9%January 2024 · Same day: 57.3%January 2024 · 1 day: 7.5%January 2024 · 2–7 days: 12.1%January 2024 · 8–14 days: 9.3%January 2024 · 15–21 days: 5.4%January 2024 · 22–28 days: 4.3%January 2024 · > 28 days: 4.1%February 2024 · Same day: 54.6%February 2024 · 1 day: 8.5%February 2024 · 2–7 days: 10.8%February 2024 · 8–14 days: 13.1%February 2024 · 15–21 days: 4.9%February 2024 · 22–28 days: 4.8%February 2024 · > 28 days: 3.2%March 2024 · Same day: 54.7%March 2024 · 1 day: 9.4%March 2024 · 2–7 days: 9.1%March 2024 · 8–14 days: 11.6%March 2024 · 15–21 days: 6.4%March 2024 · 22–28 days: 4.4%March 2024 · > 28 days: 4.5%April 2024 · Same day: 54.3%April 2024 · 1 day: 8.3%April 2024 · 2–7 days: 10.9%April 2024 · 8–14 days: 10.2%April 2024 · 15–21 days: 6.2%April 2024 · 22–28 days: 5.3%April 2024 · > 28 days: 4.8%May 2024 · Same day: 56.1%May 2024 · 1 day: 8.9%May 2024 · 2–7 days: 10.6%May 2024 · 8–14 days: 11.4%May 2024 · 15–21 days: 6.0%May 2024 · 22–28 days: 4.2%May 2024 · > 28 days: 2.8%June 2024 · Same day: 54.8%June 2024 · 1 day: 7.9%June 2024 · 2–7 days: 10.6%June 2024 · 8–14 days: 11.5%June 2024 · 15–21 days: 8.5%June 2024 · 22–28 days: 4.5%June 2024 · > 28 days: 2.2%July 2024 · Same day: 57.3%July 2024 · 1 day: 7.7%July 2024 · 2–7 days: 10.2%July 2024 · 8–14 days: 10.7%July 2024 · 15–21 days: 6.0%July 2024 · 22–28 days: 5.6%July 2024 · > 28 days: 2.5%August 2024 · Same day: 55.3%August 2024 · 1 day: 8.2%August 2024 · 2–7 days: 8.6%August 2024 · 8–14 days: 10.3%August 2024 · 15–21 days: 5.6%August 2024 · 22–28 days: 5.6%August 2024 · > 28 days: 6.4%September 2024 · Same day: 52.8%September 2024 · 1 day: 7.5%September 2024 · 2–7 days: 11.3%September 2024 · 8–14 days: 10.4%September 2024 · 15–21 days: 4.8%September 2024 · 22–28 days: 7.4%September 2024 · > 28 days: 5.8%November 2024 · Same day: 54.2%November 2024 · 1 day: 8.1%November 2024 · 2–7 days: 10.5%November 2024 · 8–14 days: 9.9%November 2024 · 15–21 days: 4.6%November 2024 · 22–28 days: 3.6%November 2024 · > 28 days: 9.1%December 2024 · Same day: 53.4%December 2024 · 1 day: 7.7%December 2024 · 2–7 days: 11.5%December 2024 · 8–14 days: 11.9%December 2024 · 15–21 days: 9.0%December 2024 · 22–28 days: 3.8%December 2024 · > 28 days: 2.7%January 2025 · Same day: 51.8%January 2025 · 1 day: 8.2%January 2025 · 2–7 days: 12.7%January 2025 · 8–14 days: 13.2%January 2025 · 15–21 days: 5.7%January 2025 · 22–28 days: 4.2%January 2025 · > 28 days: 4.1%February 2025 · Same day: 52.9%February 2025 · 1 day: 8.3%February 2025 · 2–7 days: 13.1%February 2025 · 8–14 days: 13.8%February 2025 · 15–21 days: 5.5%February 2025 · 22–28 days: 3.9%February 2025 · > 28 days: 2.6%March 2025 · Same day: 55.0%March 2025 · 1 day: 8.8%March 2025 · 2–7 days: 12.9%March 2025 · 8–14 days: 11.3%March 2025 · 15–21 days: 4.3%March 2025 · 22–28 days: 4.4%March 2025 · > 28 days: 3.4%April 2025 · Same day: 55.1%April 2025 · 1 day: 7.9%April 2025 · 2–7 days: 11.7%April 2025 · 8–14 days: 9.9%April 2025 · 15–21 days: 6.1%April 2025 · 22–28 days: 4.1%April 2025 · > 28 days: 5.2%May 2025 · Same day: 55.1%May 2025 · 1 day: 9.3%May 2025 · 2–7 days: 10.9%May 2025 · 8–14 days: 8.9%May 2025 · 15–21 days: 8.0%May 2025 · 22–28 days: 5.0%May 2025 · > 28 days: 2.8%June 2025 · Same day: 55.0%June 2025 · 1 day: 8.9%June 2025 · 2–7 days: 12.6%June 2025 · 8–14 days: 11.2%June 2025 · 15–21 days: 6.6%June 2025 · 22–28 days: 3.6%June 2025 · > 28 days: 2.2%July 2025 · Same day: 56.1%July 2025 · 1 day: 9.4%July 2025 · 2–7 days: 12.6%July 2025 · 8–14 days: 10.5%July 2025 · 15–21 days: 4.1%July 2025 · 22–28 days: 3.2%July 2025 · > 28 days: 4.1%August 2025 · Same day: 57.5%August 2025 · 1 day: 8.3%August 2025 · 2–7 days: 11.6%August 2025 · 8–14 days: 9.6%August 2025 · 15–21 days: 6.7%August 2025 · 22–28 days: 4.2%August 2025 · > 28 days: 1.9%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 23/100
  • Elevated DNA rate (7.2%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.5%
Face-to-face %+0.4%
Telephone %-2.4%
Same-day %+0.8%
Appts per 1K-1.5%
Triage %+7.4%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments was significantly lower than the practice's trailing average, falling to 4720 from 5687.1. This drop might indicate a seasonal fluctuation or a temporary issue affecting appointment scheduling.

Several trends are worth noting. The percentage of same-day appointments has increased, rising by 3 percentage points this month. Conversely, the percentage of phone consultations has decreased by 14.9 percentage points. These shifts could reflect changes in patient preferences or operational adjustments.

To investigate these trends, review the scheduling practices for same-day appointments and the reasons behind the decline in phone consultations. Understanding these changes could help in optimizing appointment types to better meet patient needs.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-08
value 57.5 · avg 54.5 ± 1.5
total2025-08
value 4720 · avg 5687.1 ± 372.7
phonePct2025-06
value 14 · avg 17.3 ± 1.3
f2fPct2025-06
value 85.5 · avg 81.9 ± 1.4
phonePct2025-05
value 14.8 · avg 17.6 ± 1.1
f2fPct2025-05
value 84.4 · avg 81.6 ± 1.2
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-02
1.7 → 1 (-41.7%)
triagePct2025-01
0.5 → 1.7 (+224.5%)
triagePct2024-01
0.6 → 0.9 (+46.1%)
triagePct2023-12
1 → 0.6 (-39.1%)
triagePct2023-11
0.7 → 1 (+44.8%)
triagePct2023-09
0.9 → 0.6 (-38.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2023-10-09 · 30 months ago
  • Current rating is good, and the latest CQC assessment date is 2023-10-09 (30 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

9.27

Nurse FTE

3.95

Direct Patient Care FTE

2

Admin FTE

27.69

1 practices reporting · 100.0% coverage

Staff group mix

GP9.3 FTE · 22%
Nurse4.0 FTE · 9%
Direct Patient Care2.0 FTE · 5%
Admin27.7 FTE · 65%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP9.27 FTE · 11 headcount
Partner6.92 FTE (75%) · 8 hc
Salaried0.43 FTE (5%) · 1 hc
Training (ST/F)1.92 FTE (21%) · 2 hc
Nurses3.95 FTE · 5 headcount
Practice Nurse0.80 FTE (20%) · 1 hc
Advanced / Specialist3.15 FTE (80%) · 4 hc
Admin / Non-clinical27.69 FTE · 32 headcount
Management2.80 FTE (10%) · 3 hc
Reception / Admin16.29 FTE (59%) · 19 hc
Other8.60 FTE (31%) · 10 hc
Direct Patient Care2.00 FTE · 2 headcount
Pharmacist1.00 FTE (50%) · 1 hc
HCA / Nursing Assistant1.00 FTE (50%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030112334GP · 2024-03: 11 FTEGP · 2024-04: 11 FTEGP · 2024-05: 10 FTEGP · 2024-06: 10 FTEGP · 2024-07: 11 FTEGP · 2024-08: 10 FTEGP · 2024-09: 10 FTEGP · 2024-10: 9 FTEGP · 2024-11: 9 FTEGP · 2024-12: 10 FTEGP · 2025-01: 10 FTEGP · 2025-02: 10 FTEGP · 2025-03: 10 FTEGP · 2025-04: 10 FTEGP · 2025-05: 10 FTEGP · 2025-06: 10 FTEGP · 2025-07: 10 FTEGP · 2025-08: 10 FTEGP · 2025-09: 10 FTEGP · 2025-10: 10 FTEGP · 2025-11: 10 FTEGP · 2025-12: 9 FTEGP · 2026-01: 9 FTEGP · 2026-02: 10 FTEGP · 2026-03: 9 FTENurse · 2024-03: 4 FTENurse · 2024-04: 4 FTENurse · 2024-05: 4 FTENurse · 2024-06: 4 FTENurse · 2024-07: 3 FTENurse · 2024-08: 3 FTENurse · 2024-09: 3 FTENurse · 2024-10: 3 FTENurse · 2024-11: 4 FTENurse · 2024-12: 4 FTENurse · 2025-01: 4 FTENurse · 2025-02: 4 FTENurse · 2025-03: 4 FTENurse · 2025-04: 4 FTENurse · 2025-05: 4 FTENurse · 2025-06: 4 FTENurse · 2025-07: 3 FTENurse · 2025-08: 3 FTENurse · 2025-09: 4 FTENurse · 2025-10: 4 FTENurse · 2025-11: 4 FTENurse · 2025-12: 4 FTENurse · 2026-01: 4 FTENurse · 2026-02: 4 FTENurse · 2026-03: 4 FTEDPC · 2024-03: 5 FTEDPC · 2024-04: 5 FTEDPC · 2024-05: 4 FTEDPC · 2024-06: 4 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 2 FTEDPC · 2025-12: 2 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 21 FTEAdmin · 2024-04: 21 FTEAdmin · 2024-05: 27 FTEAdmin · 2024-06: 26 FTEAdmin · 2024-07: 25 FTEAdmin · 2024-08: 24 FTEAdmin · 2024-09: 27 FTEAdmin · 2024-10: 27 FTEAdmin · 2024-11: 29 FTEAdmin · 2024-12: 29 FTEAdmin · 2025-01: 28 FTEAdmin · 2025-02: 29 FTEAdmin · 2025-03: 30 FTEAdmin · 2025-04: 30 FTEAdmin · 2025-05: 30 FTEAdmin · 2025-06: 30 FTEAdmin · 2025-07: 30 FTEAdmin · 2025-08: 30 FTEAdmin · 2025-09: 30 FTEAdmin · 2025-10: 30 FTEAdmin · 2025-11: 29 FTEAdmin · 2025-12: 29 FTEAdmin · 2026-01: 27 FTEAdmin · 2026-02: 27 FTEAdmin · 2026-03: 28 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good62.8%
Phone easy22.4%
Website easy69.2%
100.0% coverage

Prescribing volume

0.91

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.