GP Practice

Whittington Moor Surgery

C81044

Compare to

Registered patients

8,519

NHS Digital list size

GP FTE

8.99

NHS Digital workforce

Patients per GP FTE

948

Items per patient

2.2

prescribing volume

GPPS overall good

76.0%

patient experience

Access KPIs · August 2025

Same-day %

34.5%

Month: August 2025

Appts per 1K patients

553

all bookings (incl. triage)

Patient contacts per 1K

532

F2F + phone + video only

28+ day backlog

14.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face77.6%
Telephone10.8%
Video / online7.9%
Triage6.2%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %34.5%43.0%-8.5%
Face-to-face %77.6%58.4%+19.2%
Telephone %10.8%21.9%-11.1%
Appts per 1K552.6479.7+72.9
Triage %6.2%8.7%-2.5%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080316394Same-day % · 2023-08: 40.7%Same-day % · 2023-09: 27.0%Same-day % · 2023-10: 37.9%Same-day % · 2023-11: 33.8%Same-day % · 2023-12: 39.8%Same-day % · 2024-01: 39.4%Same-day % · 2024-02: 33.8%Same-day % · 2024-03: 31.8%Same-day % · 2024-04: 35.8%Same-day % · 2024-05: 35.6%Same-day % · 2024-06: 39.6%Same-day % · 2024-07: 39.9%Same-day % · 2024-08: 41.6%Same-day % · 2024-09: 38.0%Same-day % · 2024-11: 34.1%Same-day % · 2024-12: 35.6%Same-day % · 2025-01: 36.4%Same-day % · 2025-02: 35.2%Same-day % · 2025-03: 37.6%Same-day % · 2025-04: 37.4%Same-day % · 2025-05: 33.7%Same-day % · 2025-06: 35.0%Same-day % · 2025-07: 34.0%Same-day % · 2025-08: 34.5%F2F % · 2023-08: 81.9%F2F % · 2023-09: 84.1%F2F % · 2023-10: 80.0%F2F % · 2023-11: 81.9%F2F % · 2023-12: 78.8%F2F % · 2024-01: 80.3%F2F % · 2024-02: 76.7%F2F % · 2024-03: 80.2%F2F % · 2024-04: 80.5%F2F % · 2024-05: 80.0%F2F % · 2024-06: 78.5%F2F % · 2024-07: 76.4%F2F % · 2024-08: 76.2%F2F % · 2024-09: 76.9%F2F % · 2024-11: 76.2%F2F % · 2024-12: 73.8%F2F % · 2025-01: 76.0%F2F % · 2025-02: 76.6%F2F % · 2025-03: 71.7%F2F % · 2025-04: 79.9%F2F % · 2025-05: 74.6%F2F % · 2025-06: 75.2%F2F % · 2025-07: 79.0%F2F % · 2025-08: 77.6%Phone % · 2023-08: 15.6%Phone % · 2023-09: 12.3%Phone % · 2023-10: 13.3%Phone % · 2023-11: 12.6%Phone % · 2023-12: 15.0%Phone % · 2024-01: 14.1%Phone % · 2024-02: 15.5%Phone % · 2024-03: 13.8%Phone % · 2024-04: 12.0%Phone % · 2024-05: 12.6%Phone % · 2024-06: 13.6%Phone % · 2024-07: 15.2%Phone % · 2024-08: 15.2%Phone % · 2024-09: 16.1%Phone % · 2024-11: 17.2%Phone % · 2024-12: 19.4%Phone % · 2025-01: 18.0%Phone % · 2025-02: 19.0%Phone % · 2025-03: 22.9%Phone % · 2025-04: 14.2%Phone % · 2025-05: 11.2%Phone % · 2025-06: 11.2%Phone % · 2025-07: 11.7%Phone % · 2025-08: 10.8%Video % · 2023-08: 0.0%Video % · 2023-09: 0.3%Video % · 2023-10: 0.6%Video % · 2023-11: 1.1%Video % · 2023-12: 0.5%Video % · 2024-01: 0.4%Video % · 2024-02: 0.4%Video % · 2024-03: 0.7%Video % · 2024-04: 0.8%Video % · 2024-05: 0.6%Video % · 2024-06: 0.9%Video % · 2024-07: 1.7%Video % · 2024-08: 0.7%Video % · 2024-09: 0.5%Video % · 2024-11: 0.3%Video % · 2024-12: 0.6%Video % · 2025-01: 0.2%Video % · 2025-02: 0.0%Video % · 2025-03: 0.3%Video % · 2025-04: 1.6%Video % · 2025-05: 8.0%Video % · 2025-06: 9.9%Video % · 2025-07: 5.6%Video % · 2025-08: 7.9%Triage % · 2023-08: 9.3%Triage % · 2023-09: 5.5%Triage % · 2023-10: 5.7%Triage % · 2023-11: 4.8%Triage % · 2023-12: 4.9%Triage % · 2024-01: 4.6%Triage % · 2024-02: 3.6%Triage % · 2024-03: 3.2%Triage % · 2024-04: 2.8%Triage % · 2024-05: 2.8%Triage % · 2024-06: 3.8%Triage % · 2024-07: 3.8%Triage % · 2024-08: 3.9%Triage % · 2024-09: 3.5%Triage % · 2024-11: 3.4%Triage % · 2024-12: 0.9%Triage % · 2025-01: 0.8%Triage % · 2025-02: 0.7%Triage % · 2025-03: 1.0%Triage % · 2025-04: 6.2%Triage % · 2025-05: 6.1%Triage % · 2025-06: 6.9%Triage % · 2025-07: 6.3%Triage % · 2025-08: 6.2%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-084,1024,9635,8236,6842023-08: 4,844 appointments2023-09: 6,434 appointments2023-10: 5,994 appointments2023-11: 5,709 appointments2023-12: 4,352 appointments2024-01: 5,853 appointments2024-02: 5,525 appointments2024-03: 4,820 appointments2024-04: 4,992 appointments2024-05: 5,436 appointments2024-06: 5,297 appointments2024-07: 5,938 appointments2024-08: 4,843 appointments2024-09: 4,850 appointments2024-11: 5,120 appointments2024-12: 4,439 appointments2025-01: 4,861 appointments2025-02: 4,559 appointments2025-03: 4,463 appointments2025-04: 4,884 appointments2025-05: 4,917 appointments2025-06: 5,086 appointments2025-07: 5,570 appointments2025-08: 4,708 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-084825836847852023-08: 568.6 appts per 1,000 patients2023-09: 755.3 appts per 1,000 patients2023-10: 703.6 appts per 1,000 patients2023-11: 670.1 appts per 1,000 patients2023-12: 510.9 appts per 1,000 patients2024-01: 687.1 appts per 1,000 patients2024-02: 648.6 appts per 1,000 patients2024-03: 565.8 appts per 1,000 patients2024-04: 586 appts per 1,000 patients2024-05: 638.1 appts per 1,000 patients2024-06: 621.8 appts per 1,000 patients2024-07: 697 appts per 1,000 patients2024-08: 568.5 appts per 1,000 patients2024-09: 569.3 appts per 1,000 patients2024-11: 601 appts per 1,000 patients2024-12: 521.1 appts per 1,000 patients2025-01: 570.6 appts per 1,000 patients2025-02: 535.2 appts per 1,000 patients2025-03: 523.9 appts per 1,000 patients2025-04: 573.3 appts per 1,000 patients2025-05: 577.2 appts per 1,000 patients2025-06: 597 appts per 1,000 patients2025-07: 653.8 appts per 1,000 patients2025-08: 552.6 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 40.7%August 2023 · 1 day: 11.3%August 2023 · 2–7 days: 16.7%August 2023 · 8–14 days: 6.1%August 2023 · 15–21 days: 4.7%August 2023 · 22–28 days: 7.1%August 2023 · > 28 days: 13.3%September 2023 · Same day: 27.0%September 2023 · 1 day: 9.4%September 2023 · 2–7 days: 14.2%September 2023 · 8–14 days: 12.8%September 2023 · 15–21 days: 11.3%September 2023 · 22–28 days: 4.5%September 2023 · > 28 days: 20.9%October 2023 · Same day: 37.9%October 2023 · 1 day: 10.6%October 2023 · 2–7 days: 15.5%October 2023 · 8–14 days: 11.4%October 2023 · 15–21 days: 6.8%October 2023 · 22–28 days: 6.2%October 2023 · > 28 days: 11.7%November 2023 · Same day: 33.8%November 2023 · 1 day: 11.8%November 2023 · 2–7 days: 16.4%November 2023 · 8–14 days: 14.1%November 2023 · 15–21 days: 8.9%November 2023 · 22–28 days: 6.1%November 2023 · > 28 days: 9.0%December 2023 · Same day: 39.8%December 2023 · 1 day: 10.5%December 2023 · 2–7 days: 15.3%December 2023 · 8–14 days: 11.1%December 2023 · 15–21 days: 9.0%December 2023 · 22–28 days: 5.4%December 2023 · > 28 days: 9.0%January 2024 · Same day: 39.4%January 2024 · 1 day: 9.2%January 2024 · 2–7 days: 15.8%January 2024 · 8–14 days: 7.6%January 2024 · 15–21 days: 7.1%January 2024 · 22–28 days: 6.7%January 2024 · > 28 days: 14.1%February 2024 · Same day: 33.8%February 2024 · 1 day: 10.3%February 2024 · 2–7 days: 17.3%February 2024 · 8–14 days: 10.8%February 2024 · 15–21 days: 7.2%February 2024 · 22–28 days: 8.5%February 2024 · > 28 days: 12.2%March 2024 · Same day: 31.8%March 2024 · 1 day: 9.4%March 2024 · 2–7 days: 17.3%March 2024 · 8–14 days: 12.4%March 2024 · 15–21 days: 8.0%March 2024 · 22–28 days: 6.0%March 2024 · > 28 days: 15.1%April 2024 · Same day: 35.8%April 2024 · 1 day: 10.4%April 2024 · 2–7 days: 16.7%April 2024 · 8–14 days: 9.3%April 2024 · 15–21 days: 6.7%April 2024 · 22–28 days: 5.6%April 2024 · > 28 days: 15.5%May 2024 · Same day: 35.6%May 2024 · 1 day: 11.0%May 2024 · 2–7 days: 13.5%May 2024 · 8–14 days: 11.0%May 2024 · 15–21 days: 6.8%May 2024 · 22–28 days: 7.6%May 2024 · > 28 days: 14.6%June 2024 · Same day: 39.6%June 2024 · 1 day: 9.6%June 2024 · 2–7 days: 12.6%June 2024 · 8–14 days: 9.4%June 2024 · 15–21 days: 8.2%June 2024 · 22–28 days: 8.7%June 2024 · > 28 days: 11.8%July 2024 · Same day: 39.9%July 2024 · 1 day: 9.7%July 2024 · 2–7 days: 14.6%July 2024 · 8–14 days: 9.2%July 2024 · 15–21 days: 6.6%July 2024 · 22–28 days: 7.0%July 2024 · > 28 days: 13.0%August 2024 · Same day: 41.6%August 2024 · 1 day: 9.7%August 2024 · 2–7 days: 12.6%August 2024 · 8–14 days: 7.8%August 2024 · 15–21 days: 6.3%August 2024 · 22–28 days: 5.6%August 2024 · > 28 days: 16.6%September 2024 · Same day: 38.0%September 2024 · 1 day: 9.8%September 2024 · 2–7 days: 13.7%September 2024 · 8–14 days: 10.2%September 2024 · 15–21 days: 6.6%September 2024 · 22–28 days: 8.5%September 2024 · > 28 days: 13.2%November 2024 · Same day: 34.1%November 2024 · 1 day: 12.2%November 2024 · 2–7 days: 15.5%November 2024 · 8–14 days: 9.0%November 2024 · 15–21 days: 7.6%November 2024 · 22–28 days: 7.1%November 2024 · > 28 days: 14.4%December 2024 · Same day: 35.6%December 2024 · 1 day: 10.2%December 2024 · 2–7 days: 13.9%December 2024 · 8–14 days: 10.8%December 2024 · 15–21 days: 9.2%December 2024 · 22–28 days: 8.0%December 2024 · > 28 days: 12.2%January 2025 · Same day: 36.4%January 2025 · 1 day: 9.6%January 2025 · 2–7 days: 17.1%January 2025 · 8–14 days: 9.1%January 2025 · 15–21 days: 5.8%January 2025 · 22–28 days: 6.7%January 2025 · > 28 days: 15.3%February 2025 · Same day: 35.2%February 2025 · 1 day: 10.3%February 2025 · 2–7 days: 15.0%February 2025 · 8–14 days: 9.7%February 2025 · 15–21 days: 7.4%February 2025 · 22–28 days: 7.6%February 2025 · > 28 days: 14.8%March 2025 · Same day: 37.6%March 2025 · 1 day: 9.1%March 2025 · 2–7 days: 15.2%March 2025 · 8–14 days: 8.3%March 2025 · 15–21 days: 6.7%March 2025 · 22–28 days: 7.6%March 2025 · > 28 days: 15.5%April 2025 · Same day: 37.4%April 2025 · 1 day: 8.7%April 2025 · 2–7 days: 14.1%April 2025 · 8–14 days: 7.9%April 2025 · 15–21 days: 10.4%April 2025 · 22–28 days: 8.0%April 2025 · > 28 days: 13.5%May 2025 · Same day: 33.7%May 2025 · 1 day: 10.2%May 2025 · 2–7 days: 16.6%May 2025 · 8–14 days: 13.1%May 2025 · 15–21 days: 9.6%May 2025 · 22–28 days: 6.9%May 2025 · > 28 days: 10.0%June 2025 · Same day: 35.0%June 2025 · 1 day: 9.2%June 2025 · 2–7 days: 15.9%June 2025 · 8–14 days: 10.7%June 2025 · 15–21 days: 9.7%June 2025 · 22–28 days: 7.6%June 2025 · > 28 days: 11.9%July 2025 · Same day: 34.0%July 2025 · 1 day: 8.4%July 2025 · 2–7 days: 13.5%July 2025 · 8–14 days: 11.3%July 2025 · 15–21 days: 9.6%July 2025 · 22–28 days: 5.9%July 2025 · > 28 days: 17.4%August 2025 · Same day: 34.5%August 2025 · 1 day: 9.1%August 2025 · 2–7 days: 13.1%August 2025 · 8–14 days: 11.4%August 2025 · 15–21 days: 10.6%August 2025 · 22–28 days: 7.2%August 2025 · > 28 days: 14.1%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 65/100
  • Very high demand (>500 appts/1K)
  • Below-average same-day access
  • High long-wait rate (14.5% over 28d)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+2%
Face-to-face %+1%
Telephone %-14.2%
Same-day %-2%
Appts per 1K+2%
Triage %+14.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice saw a significant increase in video appointments, rising to 7.9% from 5.6% in the previous month, a 41.1% rise. This is the most notable change compared to the practice's trailing average. Additionally, the face-to-face percentage increased to 77.6% this month, up from the trailing average.

Several trends and step changes are worth noting. The video appointment percentage saw a dramatic increase in 2025-05, rising by 400%, and a sharp decrease in 2025-07, falling by 43.4%. The phone appointment percentage also saw a significant drop in 2025-04, decreasing by 38%. These shifts could indicate changes in patient preferences or operational adjustments.

To investigate these changes, the practice manager should review the video appointment data for 2025-05 and 2025-07 to understand the causes behind the significant increases and decreases. Additionally, examining the phone appointment data for 2025-04 could provide insights into the operational changes that led to the drop.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-06
value 6.9 · avg 3.1 ± 1.8
triagePct2025-05
value 6.1 · avg 2.8 ± 1.6
triagePct2025-04
value 6.2 · avg 2.5 ± 1.2
phonePct2025-03
value 22.9 · avg 15.6 ± 2.3
f2fPct2025-03
value 71.7 · avg 77.3 ± 1.9
triagePct2025-02
value 0.7 · avg 3.1 ± 1.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
5.6 → 7.9 (+41.1%)
videoPct2025-07
9.9 → 5.6 (-43.4%)
videoPct2025-05
1.6 → 8 (+400%)
videoPct2025-04
0.3 → 1.6 (+433.3%)
phonePct2025-04
22.9 → 14.2 (-38%)
triagePct2025-04
1 → 6.2 (+499.9%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 47/100medium confidence
Last inspection: 2024-01-24 · 27 months ago
  • Current rating is outstanding, and the latest CQC assessment date is 2024-01-24 (27 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

8.99

Nurse FTE

3.05

Direct Patient Care FTE

1.67

Admin FTE

10.81

1 practices reporting · 100.0% coverage

Staff group mix

GP9.0 FTE · 37%
Nurse3.0 FTE · 12%
Direct Patient Care1.7 FTE · 7%
Admin10.8 FTE · 44%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP8.99 FTE · 11 headcount
Partner3.20 FTE (36%) · 4 hc
Salaried2.80 FTE (31%) · 4 hc
Training (ST/F)2.99 FTE (33%) · 3 hc
Nurses3.05 FTE · 4 headcount
Practice Nurse3.05 FTE (100%) · 4 hc
Admin / Non-clinical10.81 FTE · 16 headcount
Management0.99 FTE (9%) · 1 hc
Reception / Admin7.31 FTE (68%) · 10 hc
Estates / Ancillary0.40 FTE (4%) · 1 hc
Other2.11 FTE (20%) · 4 hc
Direct Patient Care1.68 FTE · 2 headcount
HCA / Nursing Assistant0.73 FTE (43%) · 1 hc
Other0.95 FTE (57%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03051015GP · 2024-03: 11 FTEGP · 2024-04: 11 FTEGP · 2024-05: 11 FTEGP · 2024-06: 11 FTEGP · 2024-07: 11 FTEGP · 2024-08: 10 FTEGP · 2024-09: 11 FTEGP · 2024-10: 11 FTEGP · 2024-11: 11 FTEGP · 2024-12: 12 FTEGP · 2025-01: 12 FTEGP · 2025-02: 11 FTEGP · 2025-03: 10 FTEGP · 2025-04: 9 FTEGP · 2025-05: 9 FTEGP · 2025-06: 9 FTEGP · 2025-07: 9 FTEGP · 2025-08: 9 FTEGP · 2025-09: 9 FTEGP · 2025-10: 9 FTEGP · 2025-11: 9 FTEGP · 2025-12: 9 FTEGP · 2026-01: 9 FTEGP · 2026-02: 10 FTEGP · 2026-03: 9 FTENurse · 2024-03: 3 FTENurse · 2024-04: 3 FTENurse · 2024-05: 3 FTENurse · 2024-06: 3 FTENurse · 2024-07: 3 FTENurse · 2024-08: 3 FTENurse · 2024-09: 3 FTENurse · 2024-10: 3 FTENurse · 2024-11: 3 FTENurse · 2024-12: 3 FTENurse · 2025-01: 3 FTENurse · 2025-02: 3 FTENurse · 2025-03: 4 FTENurse · 2025-04: 4 FTENurse · 2025-05: 4 FTENurse · 2025-06: 3 FTENurse · 2025-07: 3 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 3 FTENurse · 2026-02: 3 FTENurse · 2026-03: 3 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 2 FTEDPC · 2025-12: 2 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 11 FTEAdmin · 2024-04: 12 FTEAdmin · 2024-05: 13 FTEAdmin · 2024-06: 14 FTEAdmin · 2024-07: 13 FTEAdmin · 2024-08: 13 FTEAdmin · 2024-09: 12 FTEAdmin · 2024-10: 12 FTEAdmin · 2024-11: 12 FTEAdmin · 2024-12: 12 FTEAdmin · 2025-01: 12 FTEAdmin · 2025-02: 12 FTEAdmin · 2025-03: 12 FTEAdmin · 2025-04: 10 FTEAdmin · 2025-05: 11 FTEAdmin · 2025-06: 11 FTEAdmin · 2025-07: 11 FTEAdmin · 2025-08: 11 FTEAdmin · 2025-09: 11 FTEAdmin · 2025-10: 11 FTEAdmin · 2025-11: 11 FTEAdmin · 2025-12: 11 FTEAdmin · 2026-01: 11 FTEAdmin · 2026-02: 11 FTEAdmin · 2026-03: 11 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good76.0%
Phone easy12.8%
Website easy47.4%
100.0% coverage

Prescribing volume

2.2

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.