GP Practice

Royal Primary Care Chesterfield West

C81045

Compare to

Registered patients

13,206

NHS Digital list size

GP FTE

8.16

NHS Digital workforce

Patients per GP FTE

1,618

Items per patient

1.95

prescribing volume

GPPS overall good

57.9%

patient experience

Access KPIs · August 2025

Same-day %

31.9%

Month: August 2025

Appts per 1K patients

405

all bookings (incl. triage)

Patient contacts per 1K

388

F2F + phone + video only

28+ day backlog

16.6%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face81.1%
Telephone14.6%
Triage1.9%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %31.9%43.0%-11.1%
Face-to-face %81.1%58.4%+22.7%
Telephone %14.6%21.9%-7.3%
Appts per 1K405.1479.7-74.6
Triage %1.9%8.7%-6.8%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080306191Same-day % · 2023-08: 31.5%Same-day % · 2023-09: 23.7%Same-day % · 2023-10: 28.8%Same-day % · 2023-11: 42.3%Same-day % · 2023-12: 44.5%Same-day % · 2024-01: 45.6%Same-day % · 2024-02: 45.1%Same-day % · 2024-03: 42.4%Same-day % · 2024-04: 43.2%Same-day % · 2024-05: 42.2%Same-day % · 2024-06: 42.1%Same-day % · 2024-07: 46.8%Same-day % · 2024-08: 46.5%Same-day % · 2024-09: 44.4%Same-day % · 2024-11: 45.9%Same-day % · 2024-12: 44.3%Same-day % · 2025-01: 40.7%Same-day % · 2025-02: 34.8%Same-day % · 2025-03: 34.2%Same-day % · 2025-04: 32.2%Same-day % · 2025-05: 34.5%Same-day % · 2025-06: 33.1%Same-day % · 2025-07: 30.5%Same-day % · 2025-08: 31.9%F2F % · 2023-08: 76.5%F2F % · 2023-09: 78.2%F2F % · 2023-10: 76.5%F2F % · 2023-11: 69.5%F2F % · 2023-12: 67.5%F2F % · 2024-01: 66.3%F2F % · 2024-02: 63.4%F2F % · 2024-03: 67.7%F2F % · 2024-04: 65.3%F2F % · 2024-05: 68.5%F2F % · 2024-06: 65.9%F2F % · 2024-07: 64.3%F2F % · 2024-08: 63.8%F2F % · 2024-09: 61.2%F2F % · 2024-11: 60.8%F2F % · 2024-12: 60.3%F2F % · 2025-01: 70.4%F2F % · 2025-02: 75.9%F2F % · 2025-03: 75.1%F2F % · 2025-04: 77.4%F2F % · 2025-05: 77.7%F2F % · 2025-06: 75.8%F2F % · 2025-07: 80.4%F2F % · 2025-08: 81.1%Phone % · 2023-08: 19.6%Phone % · 2023-09: 16.8%Phone % · 2023-10: 18.3%Phone % · 2023-11: 27.6%Phone % · 2023-12: 28.3%Phone % · 2024-01: 29.0%Phone % · 2024-02: 32.0%Phone % · 2024-03: 29.2%Phone % · 2024-04: 31.8%Phone % · 2024-05: 29.2%Phone % · 2024-06: 30.9%Phone % · 2024-07: 32.5%Phone % · 2024-08: 33.3%Phone % · 2024-09: 36.5%Phone % · 2024-11: 34.5%Phone % · 2024-12: 35.1%Phone % · 2025-01: 26.8%Phone % · 2025-02: 20.1%Phone % · 2025-03: 21.3%Phone % · 2025-04: 18.5%Phone % · 2025-05: 18.5%Phone % · 2025-06: 18.8%Phone % · 2025-07: 15.0%Phone % · 2025-08: 14.6%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 8.9%Triage % · 2023-09: 7.0%Triage % · 2023-10: 6.7%Triage % · 2023-11: 22.8%Triage % · 2023-12: 18.0%Triage % · 2024-01: 19.7%Triage % · 2024-02: 23.4%Triage % · 2024-03: 9.2%Triage % · 2024-04: 1.5%Triage % · 2024-05: 1.7%Triage % · 2024-06: 1.3%Triage % · 2024-07: 1.5%Triage % · 2024-08: 1.6%Triage % · 2024-09: 1.3%Triage % · 2024-11: 1.8%Triage % · 2024-12: 1.6%Triage % · 2025-01: 1.8%Triage % · 2025-02: 1.8%Triage % · 2025-03: 1.9%Triage % · 2025-04: 1.9%Triage % · 2025-05: 2.0%Triage % · 2025-06: 2.1%Triage % · 2025-07: 2.1%Triage % · 2025-08: 1.9%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-084,9736,2717,5698,8672023-08: 6,194 appointments2023-09: 7,578 appointments2023-10: 6,963 appointments2023-11: 8,402 appointments2023-12: 6,357 appointments2024-01: 7,850 appointments2024-02: 8,284 appointments2024-03: 8,490 appointments2024-04: 8,443 appointments2024-05: 7,458 appointments2024-06: 7,786 appointments2024-07: 8,214 appointments2024-08: 7,419 appointments2024-09: 7,483 appointments2024-11: 7,771 appointments2024-12: 6,746 appointments2025-01: 7,752 appointments2025-02: 6,505 appointments2025-03: 6,651 appointments2025-04: 6,085 appointments2025-05: 6,136 appointments2025-06: 6,580 appointments2025-07: 6,968 appointments2025-08: 5,350 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-083774755736712023-08: 469 appts per 1,000 patients2023-09: 573.8 appts per 1,000 patients2023-10: 527.3 appts per 1,000 patients2023-11: 636.2 appts per 1,000 patients2023-12: 481.4 appts per 1,000 patients2024-01: 594.4 appts per 1,000 patients2024-02: 627.3 appts per 1,000 patients2024-03: 642.9 appts per 1,000 patients2024-04: 639.3 appts per 1,000 patients2024-05: 564.7 appts per 1,000 patients2024-06: 589.6 appts per 1,000 patients2024-07: 622 appts per 1,000 patients2024-08: 561.8 appts per 1,000 patients2024-09: 566.6 appts per 1,000 patients2024-11: 588.4 appts per 1,000 patients2024-12: 510.8 appts per 1,000 patients2025-01: 587 appts per 1,000 patients2025-02: 492.6 appts per 1,000 patients2025-03: 503.6 appts per 1,000 patients2025-04: 460.8 appts per 1,000 patients2025-05: 464.6 appts per 1,000 patients2025-06: 498.3 appts per 1,000 patients2025-07: 527.6 appts per 1,000 patients2025-08: 405.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 31.5%August 2023 · 1 day: 5.1%August 2023 · 2–7 days: 12.6%August 2023 · 8–14 days: 16.5%August 2023 · 15–21 days: 7.4%August 2023 · 22–28 days: 11.2%August 2023 · > 28 days: 15.6%September 2023 · Same day: 23.7%September 2023 · 1 day: 3.9%September 2023 · 2–7 days: 11.5%September 2023 · 8–14 days: 15.0%September 2023 · 15–21 days: 8.6%September 2023 · 22–28 days: 11.8%September 2023 · > 28 days: 25.4%October 2023 · Same day: 28.8%October 2023 · 1 day: 5.6%October 2023 · 2–7 days: 12.6%October 2023 · 8–14 days: 13.4%October 2023 · 15–21 days: 8.4%October 2023 · 22–28 days: 11.2%October 2023 · > 28 days: 20.0%November 2023 · Same day: 42.3%November 2023 · 1 day: 4.3%November 2023 · 2–7 days: 8.6%November 2023 · 8–14 days: 17.8%November 2023 · 15–21 days: 6.7%November 2023 · 22–28 days: 5.6%November 2023 · > 28 days: 14.6%December 2023 · Same day: 44.5%December 2023 · 1 day: 5.0%December 2023 · 2–7 days: 6.8%December 2023 · 8–14 days: 18.9%December 2023 · 15–21 days: 5.7%December 2023 · 22–28 days: 5.6%December 2023 · > 28 days: 13.4%January 2024 · Same day: 45.6%January 2024 · 1 day: 4.7%January 2024 · 2–7 days: 8.4%January 2024 · 8–14 days: 17.3%January 2024 · 15–21 days: 5.6%January 2024 · 22–28 days: 4.7%January 2024 · > 28 days: 13.8%February 2024 · Same day: 45.1%February 2024 · 1 day: 5.1%February 2024 · 2–7 days: 9.2%February 2024 · 8–14 days: 18.3%February 2024 · 15–21 days: 6.1%February 2024 · 22–28 days: 4.2%February 2024 · > 28 days: 12.0%March 2024 · Same day: 42.4%March 2024 · 1 day: 5.8%March 2024 · 2–7 days: 8.1%March 2024 · 8–14 days: 18.9%March 2024 · 15–21 days: 5.1%March 2024 · 22–28 days: 4.6%March 2024 · > 28 days: 15.2%April 2024 · Same day: 43.2%April 2024 · 1 day: 5.1%April 2024 · 2–7 days: 9.2%April 2024 · 8–14 days: 19.9%April 2024 · 15–21 days: 5.3%April 2024 · 22–28 days: 3.3%April 2024 · > 28 days: 14.0%May 2024 · Same day: 42.2%May 2024 · 1 day: 5.8%May 2024 · 2–7 days: 8.2%May 2024 · 8–14 days: 21.3%May 2024 · 15–21 days: 6.4%May 2024 · 22–28 days: 4.2%May 2024 · > 28 days: 11.9%June 2024 · Same day: 42.1%June 2024 · 1 day: 5.3%June 2024 · 2–7 days: 8.0%June 2024 · 8–14 days: 20.4%June 2024 · 15–21 days: 7.1%June 2024 · 22–28 days: 3.7%June 2024 · > 28 days: 13.4%July 2024 · Same day: 46.8%July 2024 · 1 day: 4.7%July 2024 · 2–7 days: 7.9%July 2024 · 8–14 days: 17.9%July 2024 · 15–21 days: 4.7%July 2024 · 22–28 days: 5.3%July 2024 · > 28 days: 12.7%August 2024 · Same day: 46.5%August 2024 · 1 day: 6.4%August 2024 · 2–7 days: 9.1%August 2024 · 8–14 days: 17.7%August 2024 · 15–21 days: 5.1%August 2024 · 22–28 days: 3.5%August 2024 · > 28 days: 11.7%September 2024 · Same day: 44.4%September 2024 · 1 day: 5.5%September 2024 · 2–7 days: 10.0%September 2024 · 8–14 days: 16.9%September 2024 · 15–21 days: 6.2%September 2024 · 22–28 days: 4.0%September 2024 · > 28 days: 13.1%November 2024 · Same day: 45.9%November 2024 · 1 day: 7.5%November 2024 · 2–7 days: 10.2%November 2024 · 8–14 days: 17.1%November 2024 · 15–21 days: 4.0%November 2024 · 22–28 days: 2.9%November 2024 · > 28 days: 12.4%December 2024 · Same day: 44.3%December 2024 · 1 day: 6.2%December 2024 · 2–7 days: 11.5%December 2024 · 8–14 days: 18.7%December 2024 · 15–21 days: 4.6%December 2024 · 22–28 days: 2.9%December 2024 · > 28 days: 11.9%January 2025 · Same day: 40.7%January 2025 · 1 day: 8.5%January 2025 · 2–7 days: 12.4%January 2025 · 8–14 days: 16.2%January 2025 · 15–21 days: 5.1%January 2025 · 22–28 days: 4.1%January 2025 · > 28 days: 12.9%February 2025 · Same day: 34.8%February 2025 · 1 day: 7.7%February 2025 · 2–7 days: 14.0%February 2025 · 8–14 days: 20.5%February 2025 · 15–21 days: 5.2%February 2025 · 22–28 days: 4.8%February 2025 · > 28 days: 12.9%March 2025 · Same day: 34.2%March 2025 · 1 day: 7.8%March 2025 · 2–7 days: 11.3%March 2025 · 8–14 days: 20.4%March 2025 · 15–21 days: 5.8%March 2025 · 22–28 days: 5.3%March 2025 · > 28 days: 15.2%April 2025 · Same day: 32.2%April 2025 · 1 day: 7.7%April 2025 · 2–7 days: 10.7%April 2025 · 8–14 days: 23.5%April 2025 · 15–21 days: 6.1%April 2025 · 22–28 days: 6.0%April 2025 · > 28 days: 13.9%May 2025 · Same day: 34.5%May 2025 · 1 day: 8.0%May 2025 · 2–7 days: 12.3%May 2025 · 8–14 days: 20.4%May 2025 · 15–21 days: 6.2%May 2025 · 22–28 days: 3.7%May 2025 · > 28 days: 14.9%June 2025 · Same day: 33.1%June 2025 · 1 day: 7.3%June 2025 · 2–7 days: 15.4%June 2025 · 8–14 days: 18.8%June 2025 · 15–21 days: 4.6%June 2025 · 22–28 days: 4.8%June 2025 · > 28 days: 16.0%July 2025 · Same day: 30.5%July 2025 · 1 day: 8.1%July 2025 · 2–7 days: 15.5%July 2025 · 8–14 days: 18.4%July 2025 · 15–21 days: 5.9%July 2025 · 22–28 days: 4.0%July 2025 · > 28 days: 17.5%August 2025 · Same day: 31.9%August 2025 · 1 day: 8.1%August 2025 · 2–7 days: 11.4%August 2025 · 8–14 days: 23.2%August 2025 · 15–21 days: 5.6%August 2025 · 22–28 days: 3.2%August 2025 · > 28 days: 16.6%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 66/100
  • High demand (>400 appts/1K)
  • Below-average same-day access
  • High long-wait rate (16.7% over 28d)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.5%
Face-to-face %+1.4%
Telephone %-7%
Same-day %-1.6%
Appts per 1K-1.5%
Triage %+1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments was significantly lower than the practice's trailing average, with 5350 appointments compared to 7025.8 on average. This is a notable drop and may indicate a need to investigate underlying causes.

Several trends and shifts are worth noting. The face-to-face percentage increased by 1.4% this month, while the telephone percentage decreased by 7%. Additionally, the triage percentage has been rising steadily. These shifts could suggest changes in patient preferences or operational adjustments.

To understand these changes, the practice manager should review the reasons behind the drop in total appointments and the shift from telephone to face-to-face and triage appointments. Investigating whether these changes align with any recent policy updates or system changes could also be beneficial.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written 5 days ago). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 5350 · avg 7025.8 ± 660
sameDayPct2025-04
value 32.2 · avg 42.3 ± 3.9
phonePct2025-04
value 18.5 · avg 30.1 ± 5
f2fPct2025-04
value 77.4 · avg 66.6 ± 5
total2025-04
value 6085 · avg 7559.8 ± 635.3
sameDayPct2025-03
value 34.2 · avg 43.2 ± 3.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2024-11
1.3 → 1.8 (+31.6%)
triagePct2024-04
9.2 → 1.5 (-83.8%)
triagePct2024-03
23.4 → 9.2 (-60.6%)
phonePct2023-11
18.3 → 27.6 (+50.8%)
triagePct2023-11
6.7 → 22.8 (+239.5%)
dnaRate2023-09
5.3 → 7.2 (+35.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

highscore 87/100medium confidence
Last inspection: 2022-07-05 · 45 months ago
  • Current rating is good, and the latest CQC assessment date is 2022-07-05 (45 months ago).
  • This matches the current focused-assessment cohort profile (Good/Outstanding with report window 2017–2022).
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

8.16

Nurse FTE

4.8

Direct Patient Care FTE

7

Admin FTE

20.68

1 practices reporting · 100.0% coverage

Staff group mix

GP8.2 FTE · 20%
Nurse4.8 FTE · 12%
Direct Patient Care7.0 FTE · 17%
Admin20.7 FTE · 51%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP8.16 FTE · 10 headcount
Salaried7.31 FTE (90%) · 9 hc
Training (ST/F)0.85 FTE (10%) · 1 hc
Nurses4.80 FTE · 5 headcount
Practice Nurse3.80 FTE (79%) · 4 hc
Advanced / Specialist1.00 FTE (21%) · 1 hc
Admin / Non-clinical20.68 FTE · 26 headcount
Management0.50 FTE (2%) · 1 hc
Reception / Admin15.47 FTE (75%) · 19 hc
Other4.71 FTE (23%) · 6 hc
Direct Patient Care7.00 FTE · 8 headcount
Pharmacist1.00 FTE (14%) · 1 hc
HCA / Nursing Assistant2.00 FTE (29%) · 2 hc
Paramedic1.00 FTE (14%) · 1 hc
Other3.00 FTE (43%) · 4 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03291624GP · 2024-03: 6 FTEGP · 2024-04: 7 FTEGP · 2024-05: 7 FTEGP · 2024-06: 7 FTEGP · 2024-07: 8 FTEGP · 2024-08: 7 FTEGP · 2024-09: 7 FTEGP · 2024-10: 5 FTEGP · 2024-11: 5 FTEGP · 2024-12: 7 FTEGP · 2025-01: 7 FTEGP · 2025-02: 7 FTEGP · 2025-03: 7 FTEGP · 2025-04: 7 FTEGP · 2025-05: 8 FTEGP · 2025-06: 8 FTEGP · 2025-07: 8 FTEGP · 2025-08: 8 FTEGP · 2025-09: 8 FTEGP · 2025-10: 8 FTEGP · 2025-11: 8 FTEGP · 2025-12: 8 FTEGP · 2026-01: 7 FTEGP · 2026-02: 8 FTEGP · 2026-03: 8 FTENurse · 2024-03: 5 FTENurse · 2024-04: 4 FTENurse · 2024-05: 4 FTENurse · 2024-06: 4 FTENurse · 2024-07: 5 FTENurse · 2024-08: 5 FTENurse · 2024-09: 5 FTENurse · 2024-10: 6 FTENurse · 2024-11: 6 FTENurse · 2024-12: 6 FTENurse · 2025-01: 6 FTENurse · 2025-02: 7 FTENurse · 2025-03: 7 FTENurse · 2025-04: 7 FTENurse · 2025-05: 7 FTENurse · 2025-06: 7 FTENurse · 2025-07: 7 FTENurse · 2025-08: 6 FTENurse · 2025-09: 6 FTENurse · 2025-10: 6 FTENurse · 2025-11: 6 FTENurse · 2025-12: 6 FTENurse · 2026-01: 6 FTENurse · 2026-02: 5 FTENurse · 2026-03: 5 FTEDPC · 2024-03: 4 FTEDPC · 2024-04: 4 FTEDPC · 2024-05: 4 FTEDPC · 2024-06: 4 FTEDPC · 2024-07: 5 FTEDPC · 2024-08: 5 FTEDPC · 2024-09: 5 FTEDPC · 2024-10: 5 FTEDPC · 2024-11: 5 FTEDPC · 2024-12: 5 FTEDPC · 2025-01: 5 FTEDPC · 2025-02: 5 FTEDPC · 2025-03: 5 FTEDPC · 2025-04: 5 FTEDPC · 2025-05: 5 FTEDPC · 2025-06: 5 FTEDPC · 2025-07: 6 FTEDPC · 2025-08: 6 FTEDPC · 2025-09: 6 FTEDPC · 2025-10: 6 FTEDPC · 2025-11: 7 FTEDPC · 2025-12: 8 FTEDPC · 2026-01: 7 FTEDPC · 2026-02: 7 FTEDPC · 2026-03: 7 FTEAdmin · 2024-03: 16 FTEAdmin · 2024-04: 18 FTEAdmin · 2024-05: 18 FTEAdmin · 2024-06: 18 FTEAdmin · 2024-07: 19 FTEAdmin · 2024-08: 19 FTEAdmin · 2024-09: 19 FTEAdmin · 2024-10: 19 FTEAdmin · 2024-11: 19 FTEAdmin · 2024-12: 21 FTEAdmin · 2025-01: 21 FTEAdmin · 2025-02: 20 FTEAdmin · 2025-03: 20 FTEAdmin · 2025-04: 20 FTEAdmin · 2025-05: 19 FTEAdmin · 2025-06: 20 FTEAdmin · 2025-07: 19 FTEAdmin · 2025-08: 20 FTEAdmin · 2025-09: 20 FTEAdmin · 2025-10: 20 FTEAdmin · 2025-11: 20 FTEAdmin · 2025-12: 21 FTEAdmin · 2026-01: 22 FTEAdmin · 2026-02: 22 FTEAdmin · 2026-03: 21 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good57.9%
Phone easy10.9%
Website easy51.3%
100.0% coverage

Prescribing volume

1.95

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.