GP Practice

Matlock And Ashover Practice

C81611

Compare to

Registered patients

9,811

NHS Digital list size

GP FTE

7.63

NHS Digital workforce

Patients per GP FTE

1,286

Items per patient

1.97

prescribing volume

GPPS overall good

83.5%

patient experience

Access KPIs · August 2025

Same-day %

39%

Month: August 2025

Appts per 1K patients

464

all bookings (incl. triage)

Patient contacts per 1K

432

F2F + phone + video only

28+ day backlog

9.5%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face70.5%
Telephone19.4%
Video / online3.3%
Triage9.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %39.0%43.0%-4.0%
Face-to-face %70.5%58.4%+12.1%
Telephone %19.4%21.9%-2.5%
Appts per 1K464.2479.7-15.5
Triage %9.5%8.7%+0.8%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080316293Same-day % · 2023-08: 46.8%Same-day % · 2023-09: 40.8%Same-day % · 2023-10: 29.0%Same-day % · 2023-11: 42.4%Same-day % · 2023-12: 39.2%Same-day % · 2024-01: 38.9%Same-day % · 2024-02: 41.3%Same-day % · 2024-03: 42.3%Same-day % · 2024-04: 34.4%Same-day % · 2024-05: 41.2%Same-day % · 2024-06: 40.2%Same-day % · 2024-07: 41.6%Same-day % · 2024-08: 48.0%Same-day % · 2024-09: 39.2%Same-day % · 2024-11: 36.0%Same-day % · 2024-12: 39.8%Same-day % · 2025-01: 43.0%Same-day % · 2025-02: 40.3%Same-day % · 2025-03: 40.4%Same-day % · 2025-04: 36.5%Same-day % · 2025-05: 40.1%Same-day % · 2025-06: 40.7%Same-day % · 2025-07: 37.8%Same-day % · 2025-08: 39.0%F2F % · 2023-08: 75.4%F2F % · 2023-09: 76.6%F2F % · 2023-10: 83.1%F2F % · 2023-11: 77.4%F2F % · 2023-12: 76.6%F2F % · 2024-01: 73.8%F2F % · 2024-02: 70.0%F2F % · 2024-03: 74.7%F2F % · 2024-04: 73.8%F2F % · 2024-05: 67.0%F2F % · 2024-06: 68.5%F2F % · 2024-07: 68.0%F2F % · 2024-08: 61.7%F2F % · 2024-09: 70.5%F2F % · 2024-11: 73.4%F2F % · 2024-12: 70.4%F2F % · 2025-01: 68.9%F2F % · 2025-02: 66.3%F2F % · 2025-03: 67.9%F2F % · 2025-04: 72.4%F2F % · 2025-05: 73.5%F2F % · 2025-06: 70.5%F2F % · 2025-07: 69.5%F2F % · 2025-08: 70.5%Phone % · 2023-08: 21.0%Phone % · 2023-09: 19.5%Phone % · 2023-10: 12.8%Phone % · 2023-11: 19.2%Phone % · 2023-12: 20.5%Phone % · 2024-01: 22.3%Phone % · 2024-02: 23.6%Phone % · 2024-03: 22.7%Phone % · 2024-04: 23.5%Phone % · 2024-05: 28.8%Phone % · 2024-06: 27.2%Phone % · 2024-07: 26.8%Phone % · 2024-08: 32.4%Phone % · 2024-09: 24.1%Phone % · 2024-11: 20.4%Phone % · 2024-12: 22.4%Phone % · 2025-01: 24.8%Phone % · 2025-02: 25.6%Phone % · 2025-03: 25.9%Phone % · 2025-04: 21.4%Phone % · 2025-05: 20.5%Phone % · 2025-06: 23.8%Phone % · 2025-07: 23.9%Phone % · 2025-08: 19.4%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.1%Video % · 2025-03: 0.2%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.1%Video % · 2025-07: 0.0%Video % · 2025-08: 3.3%Triage % · 2023-08: 10.7%Triage % · 2023-09: 10.6%Triage % · 2023-10: 5.7%Triage % · 2023-11: 11.1%Triage % · 2023-12: 9.9%Triage % · 2024-01: 10.2%Triage % · 2024-02: 10.7%Triage % · 2024-03: 9.0%Triage % · 2024-04: 11.5%Triage % · 2024-05: 11.4%Triage % · 2024-06: 13.5%Triage % · 2024-07: 13.6%Triage % · 2024-08: 16.6%Triage % · 2024-09: 13.0%Triage % · 2024-11: 12.2%Triage % · 2024-12: 10.7%Triage % · 2025-01: 12.5%Triage % · 2025-02: 12.1%Triage % · 2025-03: 13.2%Triage % · 2025-04: 10.2%Triage % · 2025-05: 7.9%Triage % · 2025-06: 9.1%Triage % · 2025-07: 11.0%Triage % · 2025-08: 9.5%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-084392,4254,4126,3982023-08: 1,350 appointments2023-09: 1,324 appointments2023-10: 2,142 appointments2023-11: 1,392 appointments2023-12: 1,143 appointments2024-01: 1,464 appointments2024-02: 1,351 appointments2024-03: 1,326 appointments2024-04: 1,364 appointments2024-05: 1,290 appointments2024-06: 1,080 appointments2024-07: 1,312 appointments2024-08: 1,016 appointments2024-09: 1,234 appointments2024-11: 1,346 appointments2024-12: 1,119 appointments2025-01: 1,288 appointments2025-02: 1,170 appointments2025-03: 1,329 appointments2025-04: 1,127 appointments2025-05: 3,307 appointments2025-06: 5,374 appointments2025-07: 5,821 appointments2025-08: 4,554 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-08452474506522023-08: 137.6 appts per 1,000 patients2023-09: 135 appts per 1,000 patients2023-10: 218.3 appts per 1,000 patients2023-11: 141.9 appts per 1,000 patients2023-12: 116.5 appts per 1,000 patients2024-01: 149.2 appts per 1,000 patients2024-02: 137.7 appts per 1,000 patients2024-03: 135.2 appts per 1,000 patients2024-04: 139 appts per 1,000 patients2024-05: 131.5 appts per 1,000 patients2024-06: 110.1 appts per 1,000 patients2024-07: 133.7 appts per 1,000 patients2024-08: 103.6 appts per 1,000 patients2024-09: 125.8 appts per 1,000 patients2024-11: 137.2 appts per 1,000 patients2024-12: 114.1 appts per 1,000 patients2025-01: 131.3 appts per 1,000 patients2025-02: 119.3 appts per 1,000 patients2025-03: 135.5 appts per 1,000 patients2025-04: 114.9 appts per 1,000 patients2025-05: 337.1 appts per 1,000 patients2025-06: 547.8 appts per 1,000 patients2025-07: 593.3 appts per 1,000 patients2025-08: 464.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 46.8%August 2023 · 1 day: 5.1%August 2023 · 2–7 days: 7.8%August 2023 · 8–14 days: 16.4%August 2023 · 15–21 days: 10.0%August 2023 · 22–28 days: 8.7%August 2023 · > 28 days: 5.2%September 2023 · Same day: 40.8%September 2023 · 1 day: 6.1%September 2023 · 2–7 days: 12.0%September 2023 · 8–14 days: 9.3%September 2023 · 15–21 days: 11.6%September 2023 · 22–28 days: 6.7%September 2023 · > 28 days: 13.5%October 2023 · Same day: 29.0%October 2023 · 1 day: 3.8%October 2023 · 2–7 days: 10.0%October 2023 · 8–14 days: 12.0%October 2023 · 15–21 days: 7.7%October 2023 · 22–28 days: 8.9%October 2023 · > 28 days: 28.7%November 2023 · Same day: 42.4%November 2023 · 1 day: 4.1%November 2023 · 2–7 days: 10.9%November 2023 · 8–14 days: 15.6%November 2023 · 15–21 days: 12.8%November 2023 · 22–28 days: 7.0%November 2023 · > 28 days: 7.3%December 2023 · Same day: 39.2%December 2023 · 1 day: 3.7%December 2023 · 2–7 days: 14.5%December 2023 · 8–14 days: 17.3%December 2023 · 15–21 days: 11.7%December 2023 · 22–28 days: 5.9%December 2023 · > 28 days: 7.7%January 2024 · Same day: 38.9%January 2024 · 1 day: 7.2%January 2024 · 2–7 days: 13.4%January 2024 · 8–14 days: 10.3%January 2024 · 15–21 days: 13.0%January 2024 · 22–28 days: 9.4%January 2024 · > 28 days: 7.7%February 2024 · Same day: 41.3%February 2024 · 1 day: 4.4%February 2024 · 2–7 days: 12.9%February 2024 · 8–14 days: 8.2%February 2024 · 15–21 days: 18.0%February 2024 · 22–28 days: 8.3%February 2024 · > 28 days: 6.9%March 2024 · Same day: 42.3%March 2024 · 1 day: 4.1%March 2024 · 2–7 days: 12.3%March 2024 · 8–14 days: 15.1%March 2024 · 15–21 days: 11.0%March 2024 · 22–28 days: 7.0%March 2024 · > 28 days: 8.2%April 2024 · Same day: 34.4%April 2024 · 1 day: 3.6%April 2024 · 2–7 days: 10.0%April 2024 · 8–14 days: 15.3%April 2024 · 15–21 days: 10.6%April 2024 · 22–28 days: 7.6%April 2024 · > 28 days: 18.5%May 2024 · Same day: 41.2%May 2024 · 1 day: 4.6%May 2024 · 2–7 days: 11.6%May 2024 · 8–14 days: 12.8%May 2024 · 15–21 days: 11.6%May 2024 · 22–28 days: 7.2%May 2024 · > 28 days: 11.1%June 2024 · Same day: 40.2%June 2024 · 1 day: 4.0%June 2024 · 2–7 days: 6.9%June 2024 · 8–14 days: 12.8%June 2024 · 15–21 days: 15.0%June 2024 · 22–28 days: 8.9%June 2024 · > 28 days: 12.3%July 2024 · Same day: 41.6%July 2024 · 1 day: 3.2%July 2024 · 2–7 days: 8.1%July 2024 · 8–14 days: 17.5%July 2024 · 15–21 days: 10.9%July 2024 · 22–28 days: 9.3%July 2024 · > 28 days: 9.5%August 2024 · Same day: 48.0%August 2024 · 1 day: 3.3%August 2024 · 2–7 days: 5.7%August 2024 · 8–14 days: 11.1%August 2024 · 15–21 days: 13.2%August 2024 · 22–28 days: 9.4%August 2024 · > 28 days: 9.2%September 2024 · Same day: 39.2%September 2024 · 1 day: 3.8%September 2024 · 2–7 days: 8.8%September 2024 · 8–14 days: 8.9%September 2024 · 15–21 days: 7.0%September 2024 · 22–28 days: 11.4%September 2024 · > 28 days: 20.8%November 2024 · Same day: 36.0%November 2024 · 1 day: 3.7%November 2024 · 2–7 days: 10.7%November 2024 · 8–14 days: 8.2%November 2024 · 15–21 days: 10.3%November 2024 · 22–28 days: 11.7%November 2024 · > 28 days: 19.3%December 2024 · Same day: 39.8%December 2024 · 1 day: 3.7%December 2024 · 2–7 days: 7.1%December 2024 · 8–14 days: 7.7%December 2024 · 15–21 days: 12.6%December 2024 · 22–28 days: 16.2%December 2024 · > 28 days: 13.0%January 2025 · Same day: 43.0%January 2025 · 1 day: 4.3%January 2025 · 2–7 days: 8.1%January 2025 · 8–14 days: 6.4%January 2025 · 15–21 days: 5.7%January 2025 · 22–28 days: 9.6%January 2025 · > 28 days: 23.0%February 2025 · Same day: 40.3%February 2025 · 1 day: 3.7%February 2025 · 2–7 days: 9.1%February 2025 · 8–14 days: 7.2%February 2025 · 15–21 days: 14.4%February 2025 · 22–28 days: 11.4%February 2025 · > 28 days: 14.0%March 2025 · Same day: 40.4%March 2025 · 1 day: 3.8%March 2025 · 2–7 days: 8.4%March 2025 · 8–14 days: 7.8%March 2025 · 15–21 days: 17.0%March 2025 · 22–28 days: 8.3%March 2025 · > 28 days: 14.3%April 2025 · Same day: 36.5%April 2025 · 1 day: 3.2%April 2025 · 2–7 days: 7.3%April 2025 · 8–14 days: 13.5%April 2025 · 15–21 days: 11.3%April 2025 · 22–28 days: 12.2%April 2025 · > 28 days: 16.1%May 2025 · Same day: 40.1%May 2025 · 1 day: 3.4%May 2025 · 2–7 days: 9.3%May 2025 · 8–14 days: 17.7%May 2025 · 15–21 days: 12.5%May 2025 · 22–28 days: 7.6%May 2025 · > 28 days: 9.5%June 2025 · Same day: 40.7%June 2025 · 1 day: 3.3%June 2025 · 2–7 days: 13.7%June 2025 · 8–14 days: 16.7%June 2025 · 15–21 days: 11.4%June 2025 · 22–28 days: 6.2%June 2025 · > 28 days: 8.0%July 2025 · Same day: 37.8%July 2025 · 1 day: 3.9%July 2025 · 2–7 days: 13.1%July 2025 · 8–14 days: 17.6%July 2025 · 15–21 days: 10.1%July 2025 · 22–28 days: 6.2%July 2025 · > 28 days: 11.3%August 2025 · Same day: 39.0%August 2025 · 1 day: 5.0%August 2025 · 2–7 days: 14.8%August 2025 · 8–14 days: 14.3%August 2025 · 15–21 days: 11.9%August 2025 · 22–28 days: 5.6%August 2025 · > 28 days: 9.5%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 63/100
  • Very high demand (>500 appts/1K)
  • Below-average same-day access
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+25.7%
Face-to-face %+0.1%
Telephone %-2.8%
Same-day %-0.2%
Appts per 1K+25.7%
Triage %-4.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments per 1,000 patients rose to 464.2, which is 25.7% higher than the practice's trailing average. This increase is driven by a significant rise in demand, as indicated by the medium demand pressure score.

Several trends and step changes are worth noting. The DNA rate has increased by 36.4% in 2025-07, which could indicate a shift in patient behavior or operational challenges. The video appointment percentage dropped to zero in 2025-07 and 2025-04, suggesting a possible policy change or reduced need for remote consultations. The phone consultation percentage has been decreasing, with a 2.8% drop month-on-month, which might reflect a shift towards other communication methods.

To investigate these changes, the practice manager could review the DNA rate increase to understand its causes and impact. Additionally, verifying whether the drop in video appointments aligns with any policy changes or technological shifts would be beneficial. Reviewing the decrease in phone consultations to identify any underlying issues or changes in patient preferences is also recommended.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-07
value 5821 · avg 1725.2 ± 1247.4
total2025-06
value 5374 · avg 1384.8 ± 588.6
triagePct2025-05
value 7.9 · avg 12.5 ± 1.6
total2025-05
value 3307 · avg 1222.9 ± 111.5
dnaRate2025-03
value 2 · avg 3.5 ± 0.7
triagePct2024-08
value 16.6 · avg 10.7 ± 2
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-07
0.1 → 0 (-100%)
dnaRate2025-07
3.3 → 4.5 (+36.4%)
videoPct2025-04
0.2 → 0 (-100%)
dnaRate2025-04
2 → 3.6 (+80%)
videoPct2025-03
0.1 → 0.2 (+100%)
dnaRate2025-03
4.3 → 2 (-53.5%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2020-08-26 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2020-08-26.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

7.63

Nurse FTE

2.76

Direct Patient Care FTE

1.15

Admin FTE

16.08

1 practices reporting · 100.0% coverage

Staff group mix

GP7.6 FTE · 28%
Nurse2.8 FTE · 10%
Direct Patient Care1.1 FTE · 4%
Admin16.1 FTE · 58%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP7.62 FTE · 10 headcount
Partner5.33 FTE (70%) · 5 hc
Salaried2.29 FTE (30%) · 5 hc
Nurses2.76 FTE · 3 headcount
Practice Nurse2.76 FTE (100%) · 3 hc
Admin / Non-clinical16.07 FTE · 22 headcount
Management2.77 FTE (17%) · 3 hc
Reception / Admin7.68 FTE (48%) · 11 hc
Apprentice1.73 FTE (11%) · 2 hc
Other3.89 FTE (24%) · 6 hc
Direct Patient Care1.15 FTE · 2 headcount
HCA / Nursing Assistant1.15 FTE (100%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03061218GP · 2024-03: 0 FTEGP · 2024-04: 0 FTEGP · 2024-05: 0 FTEGP · 2024-06: 0 FTEGP · 2024-07: 0 FTEGP · 2024-08: 0 FTEGP · 2024-09: 0 FTEGP · 2024-10: 0 FTEGP · 2024-11: 0 FTEGP · 2024-12: 0 FTEGP · 2025-01: 0 FTEGP · 2025-02: 0 FTEGP · 2025-03: 0 FTEGP · 2025-04: 0 FTEGP · 2025-05: 0 FTEGP · 2025-06: 0 FTEGP · 2025-07: 0 FTEGP · 2025-08: 0 FTEGP · 2025-09: 2 FTEGP · 2025-10: 2 FTEGP · 2025-11: 2 FTEGP · 2025-12: 2 FTEGP · 2026-01: 2 FTEGP · 2026-02: 8 FTEGP · 2026-03: 8 FTENurse · 2024-03: 0 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 3 FTENurse · 2025-10: 3 FTENurse · 2025-11: 3 FTENurse · 2025-12: 3 FTENurse · 2026-01: 3 FTENurse · 2026-02: 3 FTENurse · 2026-03: 3 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 5 FTEAdmin · 2024-04: 5 FTEAdmin · 2024-05: 5 FTEAdmin · 2024-06: 5 FTEAdmin · 2024-07: 5 FTEAdmin · 2024-08: 5 FTEAdmin · 2024-09: 5 FTEAdmin · 2024-10: 5 FTEAdmin · 2024-11: 5 FTEAdmin · 2024-12: 5 FTEAdmin · 2025-01: 5 FTEAdmin · 2025-02: 5 FTEAdmin · 2025-03: 5 FTEAdmin · 2025-04: 5 FTEAdmin · 2025-05: 5 FTEAdmin · 2025-06: 5 FTEAdmin · 2025-07: 5 FTEAdmin · 2025-08: 5 FTEAdmin · 2025-09: 16 FTEAdmin · 2025-10: 16 FTEAdmin · 2025-11: 16 FTEAdmin · 2025-12: 16 FTEAdmin · 2026-01: 16 FTEAdmin · 2026-02: 16 FTEAdmin · 2026-03: 16 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good83.5%
Phone easy24.7%
Website easy86.4%
100.0% coverage

Prescribing volume

1.97

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.