GP Practice

The Glenfield Surgery

C82056

Compare to

Registered patients

14,083

NHS Digital list size

GP FTE

14.01

NHS Digital workforce

Patients per GP FTE

1,005

Items per patient

1.72

prescribing volume

GPPS overall good

1.6%

patient experience

Limited classification in NHS Digital return

1,169 appointments were recorded for August 2025 without an appointment mode (Face-to-Face / Phone / Video) or a wait-time band — every record falls into "Unknown" at source. The mode-mix, wait-distribution and same-day cards therefore cannot be displayed for this month.

This is a clinical-system template configuration at the practice (common with older TPP / EMIS setups that don't map appointment categories into the NHS Digital extract). The total volume above is accurate; only the breakdowns are unavailable.

Access KPIs · August 2025

Appts per 1K patients

83.0

all bookings (incl. triage)

Patient contacts per 1K

0.0

F2F + phone + video only

Source: NHS Digital appointments dataset (latest published month).

vs National average

KPIThis practiceNational avgΔ
Face-to-face %0.0%58.4%-58.4%
Telephone %0.0%21.9%-21.9%
Appts per 1K83.0479.7-396.7
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080000F2F % · 2023-08: 0.0%F2F % · 2023-09: 0.0%F2F % · 2023-10: 0.0%F2F % · 2023-11: 0.0%F2F % · 2023-12: 0.0%F2F % · 2024-01: 0.0%F2F % · 2024-02: 0.0%F2F % · 2024-03: 0.0%F2F % · 2024-04: 0.0%F2F % · 2024-05: 0.0%F2F % · 2024-06: 0.0%F2F % · 2024-07: 0.0%F2F % · 2024-08: 0.0%F2F % · 2024-09: 0.0%F2F % · 2024-11: 0.0%F2F % · 2024-12: 0.0%F2F % · 2025-01: 0.0%F2F % · 2025-02: 0.0%F2F % · 2025-03: 0.0%F2F % · 2025-04: 0.0%F2F % · 2025-05: 0.0%F2F % · 2025-06: 0.0%F2F % · 2025-07: 0.0%F2F % · 2025-08: 0.0%Phone % · 2023-08: 0.0%Phone % · 2023-09: 0.0%Phone % · 2023-10: 0.0%Phone % · 2023-11: 0.0%Phone % · 2023-12: 0.0%Phone % · 2024-01: 0.0%Phone % · 2024-02: 0.0%Phone % · 2024-03: 0.0%Phone % · 2024-04: 0.0%Phone % · 2024-05: 0.0%Phone % · 2024-06: 0.0%Phone % · 2024-07: 0.0%Phone % · 2024-08: 0.0%Phone % · 2024-09: 0.0%Phone % · 2024-11: 0.0%Phone % · 2024-12: 0.0%Phone % · 2025-01: 0.0%Phone % · 2025-02: 0.0%Phone % · 2025-03: 0.0%Phone % · 2025-04: 0.0%Phone % · 2025-05: 0.0%Phone % · 2025-06: 0.0%Phone % · 2025-07: 0.0%Phone % · 2025-08: 0.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-081,0031,2691,5361,8022023-08: 1,453 appointments2023-09: 1,290 appointments2023-10: 1,191 appointments2023-11: 1,280 appointments2023-12: 1,264 appointments2024-01: 1,669 appointments2024-02: 1,725 appointments2024-03: 1,458 appointments2024-04: 1,593 appointments2024-05: 1,325 appointments2024-06: 1,177 appointments2024-07: 1,206 appointments2024-08: 1,157 appointments2024-09: 1,540 appointments2024-11: 1,319 appointments2024-12: 1,192 appointments2025-01: 1,139 appointments2025-02: 1,153 appointments2025-03: 1,171 appointments2025-04: 1,133 appointments2025-05: 1,155 appointments2025-06: 1,081 appointments2025-07: 1,080 appointments2025-08: 1,169 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-0871901091282023-08: 103.2 appts per 1,000 patients2023-09: 91.6 appts per 1,000 patients2023-10: 84.6 appts per 1,000 patients2023-11: 90.9 appts per 1,000 patients2023-12: 89.8 appts per 1,000 patients2024-01: 118.5 appts per 1,000 patients2024-02: 122.5 appts per 1,000 patients2024-03: 103.5 appts per 1,000 patients2024-04: 113.1 appts per 1,000 patients2024-05: 94.1 appts per 1,000 patients2024-06: 83.6 appts per 1,000 patients2024-07: 85.6 appts per 1,000 patients2024-08: 82.2 appts per 1,000 patients2024-09: 109.4 appts per 1,000 patients2024-11: 93.7 appts per 1,000 patients2024-12: 84.6 appts per 1,000 patients2025-01: 80.9 appts per 1,000 patients2025-02: 81.9 appts per 1,000 patients2025-03: 83.1 appts per 1,000 patients2025-04: 80.5 appts per 1,000 patients2025-05: 82 appts per 1,000 patients2025-06: 76.8 appts per 1,000 patients2025-07: 76.7 appts per 1,000 patients2025-08: 83 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Demand pressure

LOWscore 0/100

No specific risk factors detected.

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.6%
Face-to-face %0%
Telephone %0%
Same-day %0%
Appts per 1K-0.6%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In 2025-08, the total number of appointments per thousand patients was 83, which is slightly below the practice's trailing average. This month's figure shows a consistent downward trend, with a 0.6% decrease from the previous month.

There were no significant trends or step changes in the data this month. The DNA rate, face-to-face percentage, phone percentage, same-day percentage, and triage percentage all remained stable.

Given the stable data, there are no immediate anomalies to investigate. However, it would be prudent to monitor the total number of appointments per thousand patients to ensure the downward trend does not continue.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (2)

total2024-02
value 1725 · avg 1228.1 ± 242.1
total2024-01
value 1669 · avg 1136.1 ± 265.7
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

CQC inspection likelihood

highscore 95/100medium confidence
Last inspection: 2017-07-13 · 73 months ago
  • Using CQC review date (2020-03-20) as last assessment. Original inspection date: 2017-07-13.
  • Current rating is good, and the latest CQC assessment date is 2020-03-20 (73 months ago).
  • This matches the current focused-assessment cohort profile (Good/Outstanding with report window 2017–2022).
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

14.01

Nurse FTE

0.56

Direct Patient Care FTE

7.06

Admin FTE

14.21

1 practices reporting · 100.0% coverage

Staff group mix

GP14.0 FTE · 39%
Nurse0.6 FTE · 2%
Direct Patient Care7.1 FTE · 20%
Admin14.2 FTE · 40%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP14.01 FTE · 15 headcount
Partner2.13 FTE (15%) · 2 hc
Salaried2.57 FTE (18%) · 3 hc
Training (ST/F)4.31 FTE (31%) · 5 hc
Retainer5.00 FTE (36%) · 5 hc
Nurses0.56 FTE · 1 headcount
Practice Nurse0.56 FTE (100%) · 1 hc
Admin / Non-clinical14.21 FTE · 17 headcount
Management2.72 FTE (19%) · 3 hc
Reception / Admin11.08 FTE (78%) · 13 hc
Apprentice0.41 FTE (3%) · 1 hc
Direct Patient Care7.07 FTE · 8 headcount
Pharmacist2.43 FTE (34%) · 3 hc
HCA / Nursing Assistant0.96 FTE (14%) · 1 hc
Social Prescriber0.70 FTE (10%) · 1 hc
Other2.98 FTE (42%) · 3 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03071421GP · 2024-03: 14 FTEGP · 2024-04: 17 FTEGP · 2024-05: 17 FTEGP · 2024-06: 17 FTEGP · 2024-07: 17 FTEGP · 2024-08: 17 FTEGP · 2024-09: 18 FTEGP · 2024-10: 19 FTEGP · 2024-11: 18 FTEGP · 2024-12: 17 FTEGP · 2025-01: 16 FTEGP · 2025-02: 16 FTEGP · 2025-03: 16 FTEGP · 2025-04: 16 FTEGP · 2025-05: 16 FTEGP · 2025-06: 17 FTEGP · 2025-07: 17 FTEGP · 2025-08: 16 FTEGP · 2025-09: 17 FTEGP · 2025-10: 17 FTEGP · 2025-11: 16 FTEGP · 2025-12: 17 FTEGP · 2026-01: 16 FTEGP · 2026-02: 15 FTEGP · 2026-03: 14 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 8 FTEDPC · 2024-04: 8 FTEDPC · 2024-05: 8 FTEDPC · 2024-06: 7 FTEDPC · 2024-07: 7 FTEDPC · 2024-08: 7 FTEDPC · 2024-09: 7 FTEDPC · 2024-10: 8 FTEDPC · 2024-11: 8 FTEDPC · 2024-12: 9 FTEDPC · 2025-01: 8 FTEDPC · 2025-02: 8 FTEDPC · 2025-03: 8 FTEDPC · 2025-04: 8 FTEDPC · 2025-05: 8 FTEDPC · 2025-06: 8 FTEDPC · 2025-07: 8 FTEDPC · 2025-08: 7 FTEDPC · 2025-09: 7 FTEDPC · 2025-10: 7 FTEDPC · 2025-11: 7 FTEDPC · 2025-12: 7 FTEDPC · 2026-01: 7 FTEDPC · 2026-02: 7 FTEDPC · 2026-03: 7 FTEAdmin · 2024-03: 19 FTEAdmin · 2024-04: 17 FTEAdmin · 2024-05: 18 FTEAdmin · 2024-06: 16 FTEAdmin · 2024-07: 17 FTEAdmin · 2024-08: 17 FTEAdmin · 2024-09: 17 FTEAdmin · 2024-10: 16 FTEAdmin · 2024-11: 16 FTEAdmin · 2024-12: 16 FTEAdmin · 2025-01: 16 FTEAdmin · 2025-02: 16 FTEAdmin · 2025-03: 16 FTEAdmin · 2025-04: 16 FTEAdmin · 2025-05: 16 FTEAdmin · 2025-06: 16 FTEAdmin · 2025-07: 16 FTEAdmin · 2025-08: 14 FTEAdmin · 2025-09: 15 FTEAdmin · 2025-10: 15 FTEAdmin · 2025-11: 15 FTEAdmin · 2025-12: 15 FTEAdmin · 2026-01: 15 FTEAdmin · 2026-02: 14 FTEAdmin · 2026-03: 14 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good1.6%
Phone easy1.5%
Website easy53.7%
100.0% coverage

Prescribing volume

1.72

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.