GP Practice

Birchwood Medical Practice

C83082

Compare to

Registered patients

10,791

NHS Digital list size

GP FTE

12.19

NHS Digital workforce

Patients per GP FTE

885

Items per patient

2.23

prescribing volume

GPPS overall good

95.2%

patient experience

Access KPIs · August 2025

Same-day %

49.9%

Month: August 2025

Appts per 1K patients

394

all bookings (incl. triage)

Patient contacts per 1K

384

F2F + phone + video only

28+ day backlog

1.9%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face94.7%
Telephone2.7%
Triage3.2%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %49.9%43.0%+6.9%
Face-to-face %94.7%58.4%+36.3%
Telephone %2.7%21.9%-19.2%
Appts per 1K394.4479.7-85.3
Triage %3.2%8.7%-5.5%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-0803673109Same-day % · 2023-08: 46.9%Same-day % · 2023-09: 52.0%Same-day % · 2023-10: 44.9%Same-day % · 2023-11: 51.1%Same-day % · 2023-12: 51.2%Same-day % · 2024-01: 52.0%Same-day % · 2024-02: 50.7%Same-day % · 2024-03: 52.0%Same-day % · 2024-04: 53.7%Same-day % · 2024-05: 51.4%Same-day % · 2024-06: 53.2%Same-day % · 2024-07: 50.2%Same-day % · 2024-08: 52.0%Same-day % · 2024-09: 50.5%Same-day % · 2024-11: 49.0%Same-day % · 2024-12: 53.1%Same-day % · 2025-01: 50.8%Same-day % · 2025-02: 49.0%Same-day % · 2025-03: 52.8%Same-day % · 2025-04: 49.1%Same-day % · 2025-05: 48.4%Same-day % · 2025-06: 48.4%Same-day % · 2025-07: 47.3%Same-day % · 2025-08: 49.9%F2F % · 2023-08: 96.8%F2F % · 2023-09: 96.4%F2F % · 2023-10: 97.1%F2F % · 2023-11: 95.4%F2F % · 2023-12: 95.5%F2F % · 2024-01: 94.5%F2F % · 2024-02: 96.0%F2F % · 2024-03: 94.9%F2F % · 2024-04: 96.2%F2F % · 2024-05: 96.7%F2F % · 2024-06: 95.6%F2F % · 2024-07: 95.5%F2F % · 2024-08: 96.2%F2F % · 2024-09: 95.1%F2F % · 2024-11: 94.9%F2F % · 2024-12: 94.2%F2F % · 2025-01: 94.9%F2F % · 2025-02: 94.9%F2F % · 2025-03: 95.0%F2F % · 2025-04: 95.6%F2F % · 2025-05: 95.0%F2F % · 2025-06: 94.4%F2F % · 2025-07: 95.1%F2F % · 2025-08: 94.7%Phone % · 2023-08: 1.4%Phone % · 2023-09: 1.3%Phone % · 2023-10: 1.2%Phone % · 2023-11: 1.7%Phone % · 2023-12: 1.2%Phone % · 2024-01: 1.8%Phone % · 2024-02: 1.1%Phone % · 2024-03: 2.4%Phone % · 2024-04: 1.5%Phone % · 2024-05: 1.3%Phone % · 2024-06: 1.9%Phone % · 2024-07: 2.0%Phone % · 2024-08: 1.8%Phone % · 2024-09: 2.1%Phone % · 2024-11: 2.3%Phone % · 2024-12: 2.2%Phone % · 2025-01: 2.2%Phone % · 2025-02: 2.1%Phone % · 2025-03: 1.8%Phone % · 2025-04: 1.6%Phone % · 2025-05: 2.9%Phone % · 2025-06: 2.3%Phone % · 2025-07: 2.2%Phone % · 2025-08: 2.7%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.3%Video % · 2024-12: 0.5%Video % · 2025-01: 0.4%Video % · 2025-02: 0.3%Video % · 2025-03: 0.4%Video % · 2025-04: 0.3%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 3.4%Triage % · 2023-09: 3.2%Triage % · 2023-10: 2.4%Triage % · 2023-11: 2.9%Triage % · 2023-12: 2.7%Triage % · 2024-01: 3.1%Triage % · 2024-02: 2.3%Triage % · 2024-03: 2.7%Triage % · 2024-04: 3.9%Triage % · 2024-05: 2.7%Triage % · 2024-06: 3.7%Triage % · 2024-07: 3.2%Triage % · 2024-08: 3.6%Triage % · 2024-09: 3.5%Triage % · 2024-11: 3.5%Triage % · 2024-12: 4.0%Triage % · 2025-01: 3.0%Triage % · 2025-02: 3.4%Triage % · 2025-03: 2.6%Triage % · 2025-04: 2.0%Triage % · 2025-05: 3.6%Triage % · 2025-06: 2.5%Triage % · 2025-07: 2.9%Triage % · 2025-08: 3.2%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-083,9104,9115,9136,9142023-08: 4,458 appointments2023-09: 4,667 appointments2023-10: 6,623 appointments2023-11: 4,763 appointments2023-12: 4,201 appointments2024-01: 5,066 appointments2024-02: 4,838 appointments2024-03: 4,575 appointments2024-04: 4,907 appointments2024-05: 4,948 appointments2024-06: 4,507 appointments2024-07: 5,383 appointments2024-08: 4,443 appointments2024-09: 4,929 appointments2024-11: 5,455 appointments2024-12: 4,685 appointments2025-01: 5,500 appointments2025-02: 5,254 appointments2025-03: 5,282 appointments2025-04: 4,742 appointments2025-05: 4,723 appointments2025-06: 4,882 appointments2025-07: 5,125 appointments2025-08: 4,256 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-083624555486412023-08: 413.1 appts per 1,000 patients2023-09: 432.5 appts per 1,000 patients2023-10: 613.8 appts per 1,000 patients2023-11: 441.4 appts per 1,000 patients2023-12: 389.3 appts per 1,000 patients2024-01: 469.5 appts per 1,000 patients2024-02: 448.3 appts per 1,000 patients2024-03: 424 appts per 1,000 patients2024-04: 454.7 appts per 1,000 patients2024-05: 458.5 appts per 1,000 patients2024-06: 417.7 appts per 1,000 patients2024-07: 498.8 appts per 1,000 patients2024-08: 411.7 appts per 1,000 patients2024-09: 456.8 appts per 1,000 patients2024-11: 505.5 appts per 1,000 patients2024-12: 434.2 appts per 1,000 patients2025-01: 509.7 appts per 1,000 patients2025-02: 486.9 appts per 1,000 patients2025-03: 489.5 appts per 1,000 patients2025-04: 439.4 appts per 1,000 patients2025-05: 437.7 appts per 1,000 patients2025-06: 452.4 appts per 1,000 patients2025-07: 474.9 appts per 1,000 patients2025-08: 394.4 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 46.9%August 2023 · 1 day: 4.7%August 2023 · 2–7 days: 22.6%August 2023 · 8–14 days: 16.0%August 2023 · 15–21 days: 5.9%August 2023 · 22–28 days: 3.0%August 2023 · > 28 days: 0.9%September 2023 · Same day: 52.0%September 2023 · 1 day: 4.2%September 2023 · 2–7 days: 19.0%September 2023 · 8–14 days: 14.9%September 2023 · 15–21 days: 5.3%September 2023 · 22–28 days: 3.4%September 2023 · > 28 days: 1.2%October 2023 · Same day: 44.9%October 2023 · 1 day: 4.2%October 2023 · 2–7 days: 18.8%October 2023 · 8–14 days: 12.1%October 2023 · 15–21 days: 7.1%October 2023 · 22–28 days: 11.5%October 2023 · > 28 days: 1.4%November 2023 · Same day: 51.1%November 2023 · 1 day: 6.2%November 2023 · 2–7 days: 22.8%November 2023 · 8–14 days: 12.6%November 2023 · 15–21 days: 4.6%November 2023 · 22–28 days: 2.0%November 2023 · > 28 days: 0.7%December 2023 · Same day: 51.2%December 2023 · 1 day: 5.7%December 2023 · 2–7 days: 22.6%December 2023 · 8–14 days: 11.7%December 2023 · 15–21 days: 5.3%December 2023 · 22–28 days: 2.5%December 2023 · > 28 days: 1.1%January 2024 · Same day: 52.0%January 2024 · 1 day: 6.8%January 2024 · 2–7 days: 25.3%January 2024 · 8–14 days: 9.3%January 2024 · 15–21 days: 3.4%January 2024 · 22–28 days: 2.4%January 2024 · > 28 days: 0.8%February 2024 · Same day: 50.7%February 2024 · 1 day: 3.7%February 2024 · 2–7 days: 23.3%February 2024 · 8–14 days: 14.4%February 2024 · 15–21 days: 4.5%February 2024 · 22–28 days: 2.6%February 2024 · > 28 days: 0.8%March 2024 · Same day: 52.0%March 2024 · 1 day: 3.5%March 2024 · 2–7 days: 18.6%March 2024 · 8–14 days: 17.5%March 2024 · 15–21 days: 5.5%March 2024 · 22–28 days: 2.3%March 2024 · > 28 days: 0.6%April 2024 · Same day: 53.7%April 2024 · 1 day: 4.3%April 2024 · 2–7 days: 19.0%April 2024 · 8–14 days: 13.5%April 2024 · 15–21 days: 4.6%April 2024 · 22–28 days: 2.6%April 2024 · > 28 days: 2.4%May 2024 · Same day: 51.4%May 2024 · 1 day: 4.0%May 2024 · 2–7 days: 19.2%May 2024 · 8–14 days: 13.0%May 2024 · 15–21 days: 5.9%May 2024 · 22–28 days: 3.7%May 2024 · > 28 days: 2.8%June 2024 · Same day: 53.2%June 2024 · 1 day: 3.4%June 2024 · 2–7 days: 17.8%June 2024 · 8–14 days: 14.2%June 2024 · 15–21 days: 4.8%June 2024 · 22–28 days: 3.7%June 2024 · > 28 days: 2.8%July 2024 · Same day: 50.2%July 2024 · 1 day: 3.6%July 2024 · 2–7 days: 21.9%July 2024 · 8–14 days: 13.8%July 2024 · 15–21 days: 5.8%July 2024 · 22–28 days: 3.0%July 2024 · > 28 days: 1.9%August 2024 · Same day: 52.0%August 2024 · 1 day: 4.8%August 2024 · 2–7 days: 19.0%August 2024 · 8–14 days: 12.4%August 2024 · 15–21 days: 5.7%August 2024 · 22–28 days: 3.0%August 2024 · > 28 days: 3.2%September 2024 · Same day: 50.5%September 2024 · 1 day: 3.1%September 2024 · 2–7 days: 20.5%September 2024 · 8–14 days: 17.9%September 2024 · 15–21 days: 4.3%September 2024 · 22–28 days: 2.4%September 2024 · > 28 days: 1.4%November 2024 · Same day: 49.0%November 2024 · 1 day: 4.4%November 2024 · 2–7 days: 17.9%November 2024 · 8–14 days: 15.6%November 2024 · 15–21 days: 6.9%November 2024 · 22–28 days: 3.7%November 2024 · > 28 days: 2.5%December 2024 · Same day: 53.1%December 2024 · 1 day: 3.9%December 2024 · 2–7 days: 20.4%December 2024 · 8–14 days: 13.1%December 2024 · 15–21 days: 5.0%December 2024 · 22–28 days: 3.0%December 2024 · > 28 days: 1.5%January 2025 · Same day: 50.8%January 2025 · 1 day: 5.1%January 2025 · 2–7 days: 19.7%January 2025 · 8–14 days: 15.1%January 2025 · 15–21 days: 5.2%January 2025 · 22–28 days: 2.9%January 2025 · > 28 days: 1.2%February 2025 · Same day: 49.0%February 2025 · 1 day: 4.3%February 2025 · 2–7 days: 23.2%February 2025 · 8–14 days: 14.9%February 2025 · 15–21 days: 4.9%February 2025 · 22–28 days: 2.1%February 2025 · > 28 days: 1.4%March 2025 · Same day: 52.8%March 2025 · 1 day: 3.7%March 2025 · 2–7 days: 15.3%March 2025 · 8–14 days: 17.9%March 2025 · 15–21 days: 6.2%March 2025 · 22–28 days: 3.1%March 2025 · > 28 days: 1.0%April 2025 · Same day: 49.1%April 2025 · 1 day: 3.8%April 2025 · 2–7 days: 16.0%April 2025 · 8–14 days: 18.8%April 2025 · 15–21 days: 7.4%April 2025 · 22–28 days: 3.1%April 2025 · > 28 days: 2.0%May 2025 · Same day: 48.4%May 2025 · 1 day: 4.9%May 2025 · 2–7 days: 20.0%May 2025 · 8–14 days: 15.6%May 2025 · 15–21 days: 5.2%May 2025 · 22–28 days: 3.2%May 2025 · > 28 days: 2.7%June 2025 · Same day: 48.4%June 2025 · 1 day: 4.7%June 2025 · 2–7 days: 19.9%June 2025 · 8–14 days: 16.3%June 2025 · 15–21 days: 5.6%June 2025 · 22–28 days: 3.1%June 2025 · > 28 days: 1.9%July 2025 · Same day: 47.3%July 2025 · 1 day: 3.9%July 2025 · 2–7 days: 18.0%July 2025 · 8–14 days: 18.8%July 2025 · 15–21 days: 5.5%July 2025 · 22–28 days: 3.5%July 2025 · > 28 days: 3.0%August 2025 · Same day: 49.9%August 2025 · 1 day: 4.8%August 2025 · 2–7 days: 19.9%August 2025 · 8–14 days: 16.1%August 2025 · 15–21 days: 4.5%August 2025 · 22–28 days: 2.9%August 2025 · > 28 days: 1.9%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 42/100
  • High demand (>400 appts/1K)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.3%
Face-to-face %-0.1%
Telephone %+7.2%
Same-day %-1.2%
Appts per 1K-2.3%
Triage %+4.9%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments per 1,000 patients dropped significantly to 394.4, well below the practice's trailing average of 5033.6. This sharp decline is the most notable figure to address.

Several trends and step changes are worth investigating. The phone percentage increased by 81.2% in 2025-05, suggesting a shift in how appointments are being handled. Additionally, the triage percentage saw a 79.9% rise in the same month, indicating a potential change in workflow or recording policies.

To confirm these signals, review the phone-mix shift in 2025-05 to see if it aligns with any system changes. Also, verify if the dip in face-to-face appointments in 2025-08 is a genuine trend or a recording artefact.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 4256 · avg 5033.6 ± 331.9
dnaRate2025-07
value 4 · avg 3.5 ± 0.3
phonePct2025-05
value 2.9 · avg 1.9 ± 0.3
triagePct2025-04
value 2 · avg 3.3 ± 0.5
f2fPct2024-12
value 94.2 · avg 95.5 ± 0.6
phonePct2024-03
value 2.4 · avg 1.5 ± 0.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-06
3.6 → 2.5 (-32.5%)
videoPct2025-05
0.3 → 0 (-100%)
phonePct2025-05
1.6 → 2.9 (+81.2%)
triagePct2025-05
2 → 3.6 (+79.9%)
videoPct2025-03
0.3 → 0.4 (+33.3%)
videoPct2024-12
0.3 → 0.5 (+66.7%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

highscore 85/100medium confidence
Last inspection: 2016-02-03 · 122 months ago
  • Current rating is unknown, and the latest CQC assessment date is 2016-02-03 (122 months ago).
  • Current rating is outside the Good/Outstanding focused-assessment profile, which lowers this specific cohort signal.
  • Model is directional: 3 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

12.19

Nurse FTE

4.15

Direct Patient Care FTE

1.84

Admin FTE

15.28

1 practices reporting · 100.0% coverage

Staff group mix

GP12.2 FTE · 36%
Nurse4.2 FTE · 12%
Direct Patient Care1.8 FTE · 5%
Admin15.3 FTE · 46%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP12.18 FTE · 15 headcount
Partner4.90 FTE (40%) · 7 hc
Salaried0.45 FTE (4%) · 1 hc
Training (ST/F)6.83 FTE (56%) · 7 hc
Nurses4.15 FTE · 6 headcount
Practice Nurse4.15 FTE (100%) · 6 hc
Admin / Non-clinical15.28 FTE · 22 headcount
Management2.40 FTE (16%) · 3 hc
Reception / Admin9.36 FTE (61%) · 13 hc
Estates / Ancillary0.20 FTE (1%) · 1 hc
Other3.32 FTE (22%) · 5 hc
Direct Patient Care1.84 FTE · 2 headcount
HCA / Nursing Assistant1.84 FTE (100%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03061117GP · 2024-03: 11 FTEGP · 2024-04: 11 FTEGP · 2024-05: 11 FTEGP · 2024-06: 11 FTEGP · 2024-07: 12 FTEGP · 2024-08: 11 FTEGP · 2024-09: 11 FTEGP · 2024-10: 10 FTEGP · 2024-11: 8 FTEGP · 2024-12: 11 FTEGP · 2025-01: 11 FTEGP · 2025-02: 11 FTEGP · 2025-03: 11 FTEGP · 2025-04: 10 FTEGP · 2025-05: 10 FTEGP · 2025-06: 9 FTEGP · 2025-07: 9 FTEGP · 2025-08: 12 FTEGP · 2025-09: 12 FTEGP · 2025-10: 12 FTEGP · 2025-11: 12 FTEGP · 2025-12: 13 FTEGP · 2026-01: 13 FTEGP · 2026-02: 12 FTEGP · 2026-03: 12 FTENurse · 2024-03: 5 FTENurse · 2024-04: 5 FTENurse · 2024-05: 5 FTENurse · 2024-06: 5 FTENurse · 2024-07: 5 FTENurse · 2024-08: 5 FTENurse · 2024-09: 5 FTENurse · 2024-10: 5 FTENurse · 2024-11: 5 FTENurse · 2024-12: 4 FTENurse · 2025-01: 4 FTENurse · 2025-02: 4 FTENurse · 2025-03: 4 FTENurse · 2025-04: 4 FTENurse · 2025-05: 4 FTENurse · 2025-06: 4 FTENurse · 2025-07: 4 FTENurse · 2025-08: 4 FTENurse · 2025-09: 4 FTENurse · 2025-10: 4 FTENurse · 2025-11: 4 FTENurse · 2025-12: 4 FTENurse · 2026-01: 4 FTENurse · 2026-02: 4 FTENurse · 2026-03: 4 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 2 FTEDPC · 2025-12: 2 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 14 FTEAdmin · 2024-04: 14 FTEAdmin · 2024-05: 14 FTEAdmin · 2024-06: 14 FTEAdmin · 2024-07: 13 FTEAdmin · 2024-08: 13 FTEAdmin · 2024-09: 13 FTEAdmin · 2024-10: 13 FTEAdmin · 2024-11: 13 FTEAdmin · 2024-12: 14 FTEAdmin · 2025-01: 14 FTEAdmin · 2025-02: 14 FTEAdmin · 2025-03: 14 FTEAdmin · 2025-04: 14 FTEAdmin · 2025-05: 14 FTEAdmin · 2025-06: 14 FTEAdmin · 2025-07: 14 FTEAdmin · 2025-08: 14 FTEAdmin · 2025-09: 14 FTEAdmin · 2025-10: 15 FTEAdmin · 2025-11: 15 FTEAdmin · 2025-12: 15 FTEAdmin · 2026-01: 15 FTEAdmin · 2026-02: 15 FTEAdmin · 2026-03: 15 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good95.2%
Phone easy35.9%
Website easy88.4%
100.0% coverage

Prescribing volume

2.23

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.