GP Practice

Burleigh Medical Centre

C85017

Compare to

Registered patients

11,739

NHS Digital list size

GP FTE

4.65

NHS Digital workforce

Patients per GP FTE

2,525

Items per patient

3.05

prescribing volume

GPPS overall good

68.8%

patient experience

Access KPIs · August 2025

Same-day %

56.8%

Month: August 2025

Appts per 1K patients

340

all bookings (incl. triage)

Patient contacts per 1K

338

F2F + phone + video only

28+ day backlog

2.6%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face66.1%
Telephone32.9%
Video / online0.3%
Triage0.7%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %56.8%43.0%+13.8%
Face-to-face %66.1%58.4%+7.7%
Telephone %32.9%21.9%+11.0%
Appts per 1K340.1479.7-139.6
Triage %0.7%8.7%-8.0%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080295988Same-day % · 2023-08: 52.9%Same-day % · 2023-09: 55.6%Same-day % · 2023-10: 55.1%Same-day % · 2023-11: 53.8%Same-day % · 2023-12: 55.1%Same-day % · 2024-01: 51.1%Same-day % · 2024-02: 51.9%Same-day % · 2024-03: 52.5%Same-day % · 2024-04: 52.8%Same-day % · 2024-05: 52.9%Same-day % · 2024-06: 54.4%Same-day % · 2024-07: 55.9%Same-day % · 2024-08: 50.2%Same-day % · 2024-09: 48.6%Same-day % · 2024-11: 48.6%Same-day % · 2024-12: 55.5%Same-day % · 2025-01: 49.0%Same-day % · 2025-02: 48.4%Same-day % · 2025-03: 56.4%Same-day % · 2025-04: 57.5%Same-day % · 2025-05: 55.6%Same-day % · 2025-06: 55.9%Same-day % · 2025-07: 55.4%Same-day % · 2025-08: 56.8%F2F % · 2023-08: 78.5%F2F % · 2023-09: 76.0%F2F % · 2023-10: 76.4%F2F % · 2023-11: 78.2%F2F % · 2023-12: 76.1%F2F % · 2024-01: 76.1%F2F % · 2024-02: 74.5%F2F % · 2024-03: 73.8%F2F % · 2024-04: 72.8%F2F % · 2024-05: 67.9%F2F % · 2024-06: 68.9%F2F % · 2024-07: 66.2%F2F % · 2024-08: 65.5%F2F % · 2024-09: 70.3%F2F % · 2024-11: 66.3%F2F % · 2024-12: 65.7%F2F % · 2025-01: 68.3%F2F % · 2025-02: 67.9%F2F % · 2025-03: 66.7%F2F % · 2025-04: 65.8%F2F % · 2025-05: 67.1%F2F % · 2025-06: 70.0%F2F % · 2025-07: 68.7%F2F % · 2025-08: 66.1%Phone % · 2023-08: 20.6%Phone % · 2023-09: 23.6%Phone % · 2023-10: 22.3%Phone % · 2023-11: 20.3%Phone % · 2023-12: 22.6%Phone % · 2024-01: 22.9%Phone % · 2024-02: 23.6%Phone % · 2024-03: 24.5%Phone % · 2024-04: 25.8%Phone % · 2024-05: 31.2%Phone % · 2024-06: 29.9%Phone % · 2024-07: 32.5%Phone % · 2024-08: 32.7%Phone % · 2024-09: 28.5%Phone % · 2024-11: 28.6%Phone % · 2024-12: 32.2%Phone % · 2025-01: 29.5%Phone % · 2025-02: 30.4%Phone % · 2025-03: 32.0%Phone % · 2025-04: 33.4%Phone % · 2025-05: 30.7%Phone % · 2025-06: 29.4%Phone % · 2025-07: 30.6%Phone % · 2025-08: 32.9%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.4%Video % · 2023-11: 0.4%Video % · 2023-12: 0.7%Video % · 2024-01: 0.5%Video % · 2024-02: 0.6%Video % · 2024-03: 0.4%Video % · 2024-04: 0.2%Video % · 2024-05: 0.2%Video % · 2024-06: 0.1%Video % · 2024-07: 0.1%Video % · 2024-08: 0.0%Video % · 2024-09: 0.3%Video % · 2024-11: 0.3%Video % · 2024-12: 0.3%Video % · 2025-01: 0.3%Video % · 2025-02: 0.2%Video % · 2025-03: 0.3%Video % · 2025-04: 0.2%Video % · 2025-05: 0.3%Video % · 2025-06: 0.2%Video % · 2025-07: 0.0%Video % · 2025-08: 0.3%Triage % · 2023-08: 2.2%Triage % · 2023-09: 1.4%Triage % · 2023-10: 2.2%Triage % · 2023-11: 2.7%Triage % · 2023-12: 2.6%Triage % · 2024-01: 3.7%Triage % · 2024-02: 4.7%Triage % · 2024-03: 1.6%Triage % · 2024-04: 0.6%Triage % · 2024-05: 0.7%Triage % · 2024-06: 0.2%Triage % · 2024-07: 0.4%Triage % · 2024-08: 0.1%Triage % · 2024-09: 2.1%Triage % · 2024-11: 0.8%Triage % · 2024-12: 0.6%Triage % · 2025-01: 1.1%Triage % · 2025-02: 0.8%Triage % · 2025-03: 0.3%Triage % · 2025-04: 1.4%Triage % · 2025-05: 0.5%Triage % · 2025-06: 0.8%Triage % · 2025-07: 0.7%Triage % · 2025-08: 0.7%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-083,0944,0174,9405,8632023-08: 4,103 appointments2023-09: 3,931 appointments2023-10: 3,872 appointments2023-11: 4,225 appointments2023-12: 3,362 appointments2024-01: 4,407 appointments2024-02: 4,368 appointments2024-03: 4,148 appointments2024-04: 4,242 appointments2024-05: 4,227 appointments2024-06: 4,162 appointments2024-07: 4,408 appointments2024-08: 4,267 appointments2024-09: 4,434 appointments2024-11: 4,465 appointments2024-12: 3,616 appointments2025-01: 5,595 appointments2025-02: 5,316 appointments2025-03: 4,517 appointments2025-04: 4,307 appointments2025-05: 4,397 appointments2025-06: 4,464 appointments2025-07: 4,841 appointments2025-08: 3,993 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-082643424214992023-08: 349.5 appts per 1,000 patients2023-09: 334.9 appts per 1,000 patients2023-10: 329.8 appts per 1,000 patients2023-11: 359.9 appts per 1,000 patients2023-12: 286.4 appts per 1,000 patients2024-01: 375.4 appts per 1,000 patients2024-02: 372.1 appts per 1,000 patients2024-03: 353.4 appts per 1,000 patients2024-04: 361.4 appts per 1,000 patients2024-05: 360.1 appts per 1,000 patients2024-06: 354.5 appts per 1,000 patients2024-07: 375.5 appts per 1,000 patients2024-08: 363.5 appts per 1,000 patients2024-09: 377.7 appts per 1,000 patients2024-11: 380.4 appts per 1,000 patients2024-12: 308 appts per 1,000 patients2025-01: 476.6 appts per 1,000 patients2025-02: 452.8 appts per 1,000 patients2025-03: 384.8 appts per 1,000 patients2025-04: 366.9 appts per 1,000 patients2025-05: 374.6 appts per 1,000 patients2025-06: 380.3 appts per 1,000 patients2025-07: 412.4 appts per 1,000 patients2025-08: 340.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 52.9%August 2023 · 1 day: 8.3%August 2023 · 2–7 days: 17.0%August 2023 · 8–14 days: 12.8%August 2023 · 15–21 days: 4.2%August 2023 · 22–28 days: 3.2%August 2023 · > 28 days: 1.6%September 2023 · Same day: 55.6%September 2023 · 1 day: 9.4%September 2023 · 2–7 days: 19.1%September 2023 · 8–14 days: 8.5%September 2023 · 15–21 days: 3.1%September 2023 · 22–28 days: 2.8%September 2023 · > 28 days: 1.7%October 2023 · Same day: 55.1%October 2023 · 1 day: 9.2%October 2023 · 2–7 days: 20.9%October 2023 · 8–14 days: 7.1%October 2023 · 15–21 days: 3.5%October 2023 · 22–28 days: 3.0%October 2023 · > 28 days: 1.2%November 2023 · Same day: 53.8%November 2023 · 1 day: 10.1%November 2023 · 2–7 days: 21.9%November 2023 · 8–14 days: 8.2%November 2023 · 15–21 days: 2.9%November 2023 · 22–28 days: 1.9%November 2023 · > 28 days: 1.1%December 2023 · Same day: 55.1%December 2023 · 1 day: 10.1%December 2023 · 2–7 days: 21.0%December 2023 · 8–14 days: 8.0%December 2023 · 15–21 days: 2.8%December 2023 · 22–28 days: 1.9%December 2023 · > 28 days: 1.2%January 2024 · Same day: 51.1%January 2024 · 1 day: 11.8%January 2024 · 2–7 days: 22.9%January 2024 · 8–14 days: 6.4%January 2024 · 15–21 days: 3.0%January 2024 · 22–28 days: 2.5%January 2024 · > 28 days: 2.2%February 2024 · Same day: 51.9%February 2024 · 1 day: 8.2%February 2024 · 2–7 days: 22.4%February 2024 · 8–14 days: 9.6%February 2024 · 15–21 days: 2.7%February 2024 · 22–28 days: 3.3%February 2024 · > 28 days: 1.9%March 2024 · Same day: 52.5%March 2024 · 1 day: 11.4%March 2024 · 2–7 days: 22.2%March 2024 · 8–14 days: 7.5%March 2024 · 15–21 days: 3.0%March 2024 · 22–28 days: 2.6%March 2024 · > 28 days: 0.8%April 2024 · Same day: 52.8%April 2024 · 1 day: 9.3%April 2024 · 2–7 days: 23.1%April 2024 · 8–14 days: 6.7%April 2024 · 15–21 days: 3.2%April 2024 · 22–28 days: 3.3%April 2024 · > 28 days: 1.7%May 2024 · Same day: 52.9%May 2024 · 1 day: 9.0%May 2024 · 2–7 days: 19.5%May 2024 · 8–14 days: 8.8%May 2024 · 15–21 days: 4.0%May 2024 · 22–28 days: 3.1%May 2024 · > 28 days: 2.6%June 2024 · Same day: 54.4%June 2024 · 1 day: 8.3%June 2024 · 2–7 days: 21.5%June 2024 · 8–14 days: 7.0%June 2024 · 15–21 days: 3.6%June 2024 · 22–28 days: 2.8%June 2024 · > 28 days: 2.4%July 2024 · Same day: 55.9%July 2024 · 1 day: 7.1%July 2024 · 2–7 days: 20.5%July 2024 · 8–14 days: 7.7%July 2024 · 15–21 days: 4.2%July 2024 · 22–28 days: 3.3%July 2024 · > 28 days: 1.3%August 2024 · Same day: 50.2%August 2024 · 1 day: 7.7%August 2024 · 2–7 days: 22.8%August 2024 · 8–14 days: 9.3%August 2024 · 15–21 days: 4.5%August 2024 · 22–28 days: 4.2%August 2024 · > 28 days: 1.4%September 2024 · Same day: 48.6%September 2024 · 1 day: 6.0%September 2024 · 2–7 days: 21.0%September 2024 · 8–14 days: 13.7%September 2024 · 15–21 days: 6.2%September 2024 · 22–28 days: 2.9%September 2024 · > 28 days: 1.8%November 2024 · Same day: 48.6%November 2024 · 1 day: 5.8%November 2024 · 2–7 days: 16.4%November 2024 · 8–14 days: 18.2%November 2024 · 15–21 days: 5.4%November 2024 · 22–28 days: 3.9%November 2024 · > 28 days: 1.7%December 2024 · Same day: 55.5%December 2024 · 1 day: 5.2%December 2024 · 2–7 days: 8.8%December 2024 · 8–14 days: 10.2%December 2024 · 15–21 days: 12.8%December 2024 · 22–28 days: 4.5%December 2024 · > 28 days: 3.0%January 2025 · Same day: 49.0%January 2025 · 1 day: 8.7%January 2025 · 2–7 days: 18.0%January 2025 · 8–14 days: 10.0%January 2025 · 15–21 days: 5.7%January 2025 · 22–28 days: 4.4%January 2025 · > 28 days: 4.2%February 2025 · Same day: 48.4%February 2025 · 1 day: 11.4%February 2025 · 2–7 days: 23.3%February 2025 · 8–14 days: 8.3%February 2025 · 15–21 days: 3.3%February 2025 · 22–28 days: 3.6%February 2025 · > 28 days: 1.6%March 2025 · Same day: 56.4%March 2025 · 1 day: 10.0%March 2025 · 2–7 days: 20.1%March 2025 · 8–14 days: 6.2%March 2025 · 15–21 days: 2.2%March 2025 · 22–28 days: 3.3%March 2025 · > 28 days: 1.7%April 2025 · Same day: 57.5%April 2025 · 1 day: 8.8%April 2025 · 2–7 days: 15.3%April 2025 · 8–14 days: 9.9%April 2025 · 15–21 days: 3.4%April 2025 · 22–28 days: 3.5%April 2025 · > 28 days: 1.5%May 2025 · Same day: 55.6%May 2025 · 1 day: 8.1%May 2025 · 2–7 days: 17.1%May 2025 · 8–14 days: 9.8%May 2025 · 15–21 days: 3.9%May 2025 · 22–28 days: 3.4%May 2025 · > 28 days: 2.0%June 2025 · Same day: 55.9%June 2025 · 1 day: 6.7%June 2025 · 2–7 days: 19.4%June 2025 · 8–14 days: 9.1%June 2025 · 15–21 days: 3.3%June 2025 · 22–28 days: 3.5%June 2025 · > 28 days: 2.1%July 2025 · Same day: 55.4%July 2025 · 1 day: 8.8%July 2025 · 2–7 days: 18.7%July 2025 · 8–14 days: 8.0%July 2025 · 15–21 days: 4.0%July 2025 · 22–28 days: 3.6%July 2025 · > 28 days: 1.5%August 2025 · Same day: 56.8%August 2025 · 1 day: 6.9%August 2025 · 2–7 days: 18.8%August 2025 · 8–14 days: 8.4%August 2025 · 15–21 days: 3.7%August 2025 · 22–28 days: 2.8%August 2025 · > 28 days: 2.6%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 18/100
  • Moderate demand

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.6%
Face-to-face %+0.4%
Telephone %-0.5%
Same-day %-0.2%
Appts per 1K-0.6%
Triage %-0.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, Burleigh Medical Centre saw a significant increase in total appointments, with 340.1 per 1,000 patients, which is above the practice's trailing average. The DNA rate also rose noticeably, climbing by 3% from the previous month.

Several trends and step changes are worth noting. The video appointment percentage dropped by 100% in 2025-07, indicating a complete cessation of video appointments. Additionally, the triage percentage saw a substantial increase of 56.7% in 2025-06, suggesting a shift in how appointments are being managed. The phone appointment percentage has been decreasing steadily, down by 0.5% month-on-month.

To investigate these changes, the practice manager should review the reasons behind the complete halt of video appointments in 2025-07 and the significant rise in triage appointments in 2025-06. Understanding these shifts could help in adjusting workflows and policies to better meet patient needs.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-02
value 5316 · avg 4361.6 ± 430.5
total2025-01
value 5595 · avg 4175.5 ± 327.4
total2024-12
value 3616 · avg 4226.3 ± 280.6
sameDayPct2024-11
value 48.6 · avg 52.9 ± 2.1
sameDayPct2024-09
value 48.6 · avg 53.4 ± 1.8
sameDayPct2024-08
value 50.2 · avg 53.7 ± 1.5
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-07
0.2 → 0 (-100%)
videoPct2025-06
0.3 → 0.2 (-33.3%)
triagePct2025-06
0.5 → 0.8 (+56.7%)
videoPct2025-05
0.2 → 0.3 (+50%)
triagePct2025-05
1.4 → 0.5 (-63.5%)
videoPct2025-04
0.3 → 0.2 (-33.3%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2020-03-05 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2020-03-05.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

4.65

Nurse FTE

4.13

Direct Patient Care FTE

0

Admin FTE

14.68

1 practices reporting · 100.0% coverage

Staff group mix

GP4.7 FTE · 20%
Nurse4.1 FTE · 18%
Direct Patient Care0.0 FTE · 0%
Admin14.7 FTE · 63%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.65 FTE · 4 headcount
Partner2.44 FTE (52%) · 2 hc
Salaried2.21 FTE (48%) · 2 hc
Nurses4.14 FTE · 5 headcount
Practice Nurse2.55 FTE (62%) · 3 hc
Advanced / Specialist1.59 FTE (38%) · 2 hc
Admin / Non-clinical14.68 FTE · 18 headcount
Management0.95 FTE (6%) · 1 hc
Reception / Admin7.84 FTE (53%) · 10 hc
Apprentice3.89 FTE (26%) · 4 hc
Estates / Ancillary1.47 FTE (10%) · 2 hc
Other0.53 FTE (4%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03051116GP · 2024-03: 5 FTEGP · 2024-04: 5 FTEGP · 2024-05: 5 FTEGP · 2024-06: 5 FTEGP · 2024-07: 5 FTEGP · 2024-08: 5 FTEGP · 2024-09: 5 FTEGP · 2024-10: 5 FTEGP · 2024-11: 5 FTEGP · 2024-12: 5 FTEGP · 2025-01: 5 FTEGP · 2025-02: 5 FTEGP · 2025-03: 5 FTEGP · 2025-04: 5 FTEGP · 2025-05: 5 FTEGP · 2025-06: 5 FTEGP · 2025-07: 5 FTEGP · 2025-08: 5 FTEGP · 2025-09: 4 FTEGP · 2025-10: 4 FTEGP · 2025-11: 4 FTEGP · 2025-12: 4 FTEGP · 2026-01: 4 FTEGP · 2026-02: 5 FTEGP · 2026-03: 5 FTENurse · 2024-03: 4 FTENurse · 2024-04: 4 FTENurse · 2024-05: 4 FTENurse · 2024-06: 4 FTENurse · 2024-07: 4 FTENurse · 2024-08: 4 FTENurse · 2024-09: 4 FTENurse · 2024-10: 4 FTENurse · 2024-11: 4 FTENurse · 2024-12: 4 FTENurse · 2025-01: 4 FTENurse · 2025-02: 3 FTENurse · 2025-03: 3 FTENurse · 2025-04: 3 FTENurse · 2025-05: 3 FTENurse · 2025-06: 3 FTENurse · 2025-07: 4 FTENurse · 2025-08: 4 FTENurse · 2025-09: 4 FTENurse · 2025-10: 4 FTENurse · 2025-11: 4 FTENurse · 2025-12: 4 FTENurse · 2026-01: 4 FTENurse · 2026-02: 4 FTENurse · 2026-03: 4 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 14 FTEAdmin · 2024-04: 14 FTEAdmin · 2024-05: 14 FTEAdmin · 2024-06: 14 FTEAdmin · 2024-07: 14 FTEAdmin · 2024-08: 14 FTEAdmin · 2024-09: 14 FTEAdmin · 2024-10: 13 FTEAdmin · 2024-11: 13 FTEAdmin · 2024-12: 13 FTEAdmin · 2025-01: 13 FTEAdmin · 2025-02: 12 FTEAdmin · 2025-03: 12 FTEAdmin · 2025-04: 14 FTEAdmin · 2025-05: 14 FTEAdmin · 2025-06: 14 FTEAdmin · 2025-07: 13 FTEAdmin · 2025-08: 13 FTEAdmin · 2025-09: 15 FTEAdmin · 2025-10: 15 FTEAdmin · 2025-11: 15 FTEAdmin · 2025-12: 15 FTEAdmin · 2026-01: 15 FTEAdmin · 2026-02: 15 FTEAdmin · 2026-03: 15 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good68.8%
Phone easy15.4%
Website easy54.0%
100.0% coverage

Prescribing volume

3.05

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.