GP Practice

Parson Drove Surgery

D81015

Compare to

Registered patients

7,046

NHS Digital list size

GP FTE

2.8

NHS Digital workforce

Patients per GP FTE

2,516

Items per patient

2.52

prescribing volume

GPPS overall good

55.0%

patient experience

Access KPIs · August 2025

Same-day %

51.4%

Month: August 2025

Appts per 1K patients

505

all bookings (incl. triage)

Patient contacts per 1K

485

F2F + phone + video only

28+ day backlog

7.6%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face62.5%
Telephone10.6%
Video / online23.0%
Triage15.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %51.4%43.0%+8.4%
Face-to-face %62.5%58.4%+4.1%
Telephone %10.6%21.9%-11.3%
Appts per 1K504.5479.7+24.8
Triage %15.5%8.7%+6.8%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080265278Same-day % · 2023-09: 36.6%Same-day % · 2023-10: 38.9%Same-day % · 2023-11: 50.2%Same-day % · 2023-12: 57.1%Same-day % · 2024-01: 55.7%Same-day % · 2024-02: 54.1%Same-day % · 2024-03: 53.5%Same-day % · 2024-04: 59.4%Same-day % · 2024-05: 58.1%Same-day % · 2024-06: 48.0%Same-day % · 2024-07: 42.3%Same-day % · 2024-08: 44.7%Same-day % · 2024-09: 51.2%Same-day % · 2024-10: 43.4%Same-day % · 2024-11: 46.4%Same-day % · 2024-12: 51.7%Same-day % · 2025-01: 45.6%Same-day % · 2025-02: 41.7%Same-day % · 2025-03: 48.3%Same-day % · 2025-04: 51.7%Same-day % · 2025-05: 55.5%Same-day % · 2025-06: 52.8%Same-day % · 2025-07: 53.9%Same-day % · 2025-08: 51.4%F2F % · 2023-09: 69.2%F2F % · 2023-10: 64.1%F2F % · 2023-11: 50.9%F2F % · 2023-12: 47.0%F2F % · 2024-01: 44.3%F2F % · 2024-02: 51.9%F2F % · 2024-03: 50.2%F2F % · 2024-04: 50.4%F2F % · 2024-05: 58.2%F2F % · 2024-06: 61.0%F2F % · 2024-07: 60.6%F2F % · 2024-08: 57.7%F2F % · 2024-09: 55.3%F2F % · 2024-10: 64.7%F2F % · 2024-11: 59.4%F2F % · 2024-12: 58.0%F2F % · 2025-01: 61.3%F2F % · 2025-02: 55.7%F2F % · 2025-03: 58.3%F2F % · 2025-04: 54.0%F2F % · 2025-05: 57.7%F2F % · 2025-06: 61.6%F2F % · 2025-07: 58.4%F2F % · 2025-08: 62.5%Phone % · 2023-09: 28.3%Phone % · 2023-10: 18.4%Phone % · 2023-11: 18.3%Phone % · 2023-12: 19.5%Phone % · 2024-01: 21.2%Phone % · 2024-02: 19.3%Phone % · 2024-03: 19.2%Phone % · 2024-04: 13.9%Phone % · 2024-05: 13.5%Phone % · 2024-06: 9.9%Phone % · 2024-07: 10.7%Phone % · 2024-08: 6.6%Phone % · 2024-09: 5.3%Phone % · 2024-10: 5.4%Phone % · 2024-11: 8.7%Phone % · 2024-12: 8.6%Phone % · 2025-01: 8.6%Phone % · 2025-02: 11.4%Phone % · 2025-03: 8.4%Phone % · 2025-04: 10.6%Phone % · 2025-05: 11.6%Phone % · 2025-06: 11.5%Phone % · 2025-07: 11.8%Phone % · 2025-08: 10.6%Video % · 2023-09: 0.0%Video % · 2023-10: 9.6%Video % · 2023-11: 18.6%Video % · 2023-12: 19.1%Video % · 2024-01: 20.7%Video % · 2024-02: 18.3%Video % · 2024-03: 20.4%Video % · 2024-04: 16.8%Video % · 2024-05: 13.5%Video % · 2024-06: 12.6%Video % · 2024-07: 18.7%Video % · 2024-08: 26.2%Video % · 2024-09: 30.6%Video % · 2024-10: 23.4%Video % · 2024-11: 26.6%Video % · 2024-12: 25.4%Video % · 2025-01: 21.3%Video % · 2025-02: 24.3%Video % · 2025-03: 25.8%Video % · 2025-04: 23.8%Video % · 2025-05: 21.4%Video % · 2025-06: 23.1%Video % · 2025-07: 26.3%Video % · 2025-08: 23.0%Triage % · 2023-09: 25.4%Triage % · 2023-10: 16.5%Triage % · 2023-11: 16.1%Triage % · 2023-12: 14.7%Triage % · 2024-01: 16.1%Triage % · 2024-02: 14.1%Triage % · 2024-03: 14.0%Triage % · 2024-04: 9.4%Triage % · 2024-05: 9.6%Triage % · 2024-06: 9.4%Triage % · 2024-07: 14.0%Triage % · 2024-08: 11.5%Triage % · 2024-09: 9.1%Triage % · 2024-10: 8.2%Triage % · 2024-11: 10.0%Triage % · 2024-12: 11.3%Triage % · 2025-01: 12.8%Triage % · 2025-02: 14.1%Triage % · 2025-03: 13.7%Triage % · 2025-04: 15.4%Triage % · 2025-05: 15.5%Triage % · 2025-06: 14.2%Triage % · 2025-07: 14.4%Triage % · 2025-08: 15.5%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-082,0443,6735,3036,9322023-09: 2,517 appointments2023-10: 4,083 appointments2023-11: 4,300 appointments2023-12: 3,453 appointments2024-01: 4,545 appointments2024-02: 4,332 appointments2024-03: 4,196 appointments2024-04: 5,036 appointments2024-05: 4,806 appointments2024-06: 4,675 appointments2024-07: 5,235 appointments2024-08: 4,394 appointments2024-09: 5,036 appointments2024-10: 6,459 appointments2024-11: 5,031 appointments2024-12: 4,857 appointments2025-01: 5,538 appointments2025-02: 4,796 appointments2025-03: 5,165 appointments2025-04: 5,061 appointments2025-05: 4,877 appointments2025-06: 4,643 appointments2025-07: 4,680 appointments2025-08: 3,555 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082905217539842023-09: 357.2 appts per 1,000 patients2023-10: 579.5 appts per 1,000 patients2023-11: 610.3 appts per 1,000 patients2023-12: 490.1 appts per 1,000 patients2024-01: 645 appts per 1,000 patients2024-02: 614.8 appts per 1,000 patients2024-03: 595.5 appts per 1,000 patients2024-04: 714.7 appts per 1,000 patients2024-05: 682.1 appts per 1,000 patients2024-06: 663.5 appts per 1,000 patients2024-07: 743 appts per 1,000 patients2024-08: 623.6 appts per 1,000 patients2024-09: 714.7 appts per 1,000 patients2024-10: 916.7 appts per 1,000 patients2024-11: 714 appts per 1,000 patients2024-12: 689.3 appts per 1,000 patients2025-01: 786 appts per 1,000 patients2025-02: 680.7 appts per 1,000 patients2025-03: 733 appts per 1,000 patients2025-04: 718.3 appts per 1,000 patients2025-05: 692.2 appts per 1,000 patients2025-06: 659 appts per 1,000 patients2025-07: 664.2 appts per 1,000 patients2025-08: 504.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 36.6%September 2023 · 1 day: 8.7%September 2023 · 2–7 days: 21.2%September 2023 · 8–14 days: 15.0%September 2023 · 15–21 days: 6.7%September 2023 · 22–28 days: 3.6%September 2023 · > 28 days: 8.3%October 2023 · Same day: 38.9%October 2023 · 1 day: 4.6%October 2023 · 2–7 days: 15.7%October 2023 · 8–14 days: 11.1%October 2023 · 15–21 days: 6.8%October 2023 · 22–28 days: 4.1%October 2023 · > 28 days: 18.8%November 2023 · Same day: 50.2%November 2023 · 1 day: 5.6%November 2023 · 2–7 days: 15.2%November 2023 · 8–14 days: 9.3%November 2023 · 15–21 days: 4.8%November 2023 · 22–28 days: 4.3%November 2023 · > 28 days: 10.7%December 2023 · Same day: 57.1%December 2023 · 1 day: 5.4%December 2023 · 2–7 days: 13.2%December 2023 · 8–14 days: 9.3%December 2023 · 15–21 days: 5.2%December 2023 · 22–28 days: 3.5%December 2023 · > 28 days: 6.3%January 2024 · Same day: 55.7%January 2024 · 1 day: 8.0%January 2024 · 2–7 days: 14.6%January 2024 · 8–14 days: 6.9%January 2024 · 15–21 days: 2.9%January 2024 · 22–28 days: 4.2%January 2024 · > 28 days: 7.8%February 2024 · Same day: 54.1%February 2024 · 1 day: 6.9%February 2024 · 2–7 days: 14.8%February 2024 · 8–14 days: 9.6%February 2024 · 15–21 days: 4.3%February 2024 · 22–28 days: 4.5%February 2024 · > 28 days: 5.6%March 2024 · Same day: 53.5%March 2024 · 1 day: 9.9%March 2024 · 2–7 days: 16.6%March 2024 · 8–14 days: 8.2%March 2024 · 15–21 days: 4.6%March 2024 · 22–28 days: 2.4%March 2024 · > 28 days: 4.9%April 2024 · Same day: 59.4%April 2024 · 1 day: 7.0%April 2024 · 2–7 days: 14.7%April 2024 · 8–14 days: 7.6%April 2024 · 15–21 days: 2.8%April 2024 · 22–28 days: 2.5%April 2024 · > 28 days: 5.9%May 2024 · Same day: 58.1%May 2024 · 1 day: 8.4%May 2024 · 2–7 days: 14.0%May 2024 · 8–14 days: 8.6%May 2024 · 15–21 days: 2.9%May 2024 · 22–28 days: 1.7%May 2024 · > 28 days: 6.3%June 2024 · Same day: 48.0%June 2024 · 1 day: 9.4%June 2024 · 2–7 days: 20.4%June 2024 · 8–14 days: 10.2%June 2024 · 15–21 days: 3.8%June 2024 · 22–28 days: 1.3%June 2024 · > 28 days: 6.9%July 2024 · Same day: 42.3%July 2024 · 1 day: 10.2%July 2024 · 2–7 days: 23.8%July 2024 · 8–14 days: 11.0%July 2024 · 15–21 days: 4.7%July 2024 · 22–28 days: 2.3%July 2024 · > 28 days: 5.7%August 2024 · Same day: 44.7%August 2024 · 1 day: 10.0%August 2024 · 2–7 days: 19.8%August 2024 · 8–14 days: 9.8%August 2024 · 15–21 days: 6.1%August 2024 · 22–28 days: 3.1%August 2024 · > 28 days: 6.5%September 2024 · Same day: 51.2%September 2024 · 1 day: 10.6%September 2024 · 2–7 days: 18.1%September 2024 · 8–14 days: 6.5%September 2024 · 15–21 days: 4.1%September 2024 · 22–28 days: 2.8%September 2024 · > 28 days: 6.8%October 2024 · Same day: 43.4%October 2024 · 1 day: 9.4%October 2024 · 2–7 days: 18.2%October 2024 · 8–14 days: 9.5%October 2024 · 15–21 days: 8.7%October 2024 · 22–28 days: 6.1%October 2024 · > 28 days: 4.8%November 2024 · Same day: 46.4%November 2024 · 1 day: 12.1%November 2024 · 2–7 days: 19.6%November 2024 · 8–14 days: 9.4%November 2024 · 15–21 days: 3.1%November 2024 · 22–28 days: 2.8%November 2024 · > 28 days: 6.5%December 2024 · Same day: 51.7%December 2024 · 1 day: 11.3%December 2024 · 2–7 days: 18.5%December 2024 · 8–14 days: 7.9%December 2024 · 15–21 days: 3.4%December 2024 · 22–28 days: 1.8%December 2024 · > 28 days: 5.4%January 2025 · Same day: 45.6%January 2025 · 1 day: 11.8%January 2025 · 2–7 days: 26.7%January 2025 · 8–14 days: 8.3%January 2025 · 15–21 days: 3.1%January 2025 · 22–28 days: 1.6%January 2025 · > 28 days: 2.9%February 2025 · Same day: 41.7%February 2025 · 1 day: 14.6%February 2025 · 2–7 days: 18.8%February 2025 · 8–14 days: 13.3%February 2025 · 15–21 days: 4.7%February 2025 · 22–28 days: 3.4%February 2025 · > 28 days: 3.6%March 2025 · Same day: 48.3%March 2025 · 1 day: 11.1%March 2025 · 2–7 days: 20.2%March 2025 · 8–14 days: 8.0%March 2025 · 15–21 days: 3.8%March 2025 · 22–28 days: 3.2%March 2025 · > 28 days: 5.3%April 2025 · Same day: 51.7%April 2025 · 1 day: 14.1%April 2025 · 2–7 days: 14.5%April 2025 · 8–14 days: 8.5%April 2025 · 15–21 days: 3.8%April 2025 · 22–28 days: 2.9%April 2025 · > 28 days: 4.6%May 2025 · Same day: 55.5%May 2025 · 1 day: 8.2%May 2025 · 2–7 days: 17.1%May 2025 · 8–14 days: 9.2%May 2025 · 15–21 days: 3.6%May 2025 · 22–28 days: 1.9%May 2025 · > 28 days: 4.4%June 2025 · Same day: 52.8%June 2025 · 1 day: 9.8%June 2025 · 2–7 days: 17.9%June 2025 · 8–14 days: 8.0%June 2025 · 15–21 days: 3.9%June 2025 · 22–28 days: 3.2%June 2025 · > 28 days: 4.4%July 2025 · Same day: 53.9%July 2025 · 1 day: 8.4%July 2025 · 2–7 days: 19.7%July 2025 · 8–14 days: 7.8%July 2025 · 15–21 days: 2.7%July 2025 · 22–28 days: 2.8%July 2025 · > 28 days: 4.7%August 2025 · Same day: 51.4%August 2025 · 1 day: 6.3%August 2025 · 2–7 days: 16.9%August 2025 · 8–14 days: 11.2%August 2025 · 15–21 days: 4.2%August 2025 · 22–28 days: 2.4%August 2025 · > 28 days: 7.6%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 48/100
  • Very high demand (>500 appts/1K)
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-5.8%
Face-to-face %+1.9%
Telephone %+3.9%
Same-day %+1.1%
Appts per 1K-5.8%
Triage %+1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August 2025, the total number of appointments was 3555, which is significantly lower than the practice's trailing average of 5044.8. This represents a notable drop of 28.7%.

Several trends and step changes are worth noting. The DNA rate has increased by 57.9% from 1.9% to 3% in August 2025. The telephone percentage has also risen by 32.6% from 8.6% to 11.4% in February 2025. These shifts could indicate changes in patient behavior or operational challenges.

To investigate these signals, the practice manager should review the DNA rate increase in August 2025 to understand potential causes. Additionally, the rise in telephone appointments in February 2025 should be examined to see if it correlates with any system changes or staffing issues.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 3555 · avg 5044.8 ± 508.4
triagePct2025-04
value 15.4 · avg 11.1 ± 2
total2024-10
value 6459 · avg 4507.6 ± 472.8
phonePct2024-08
value 6.6 · avg 18.5 ± 5.8
dnaRate2024-08
value 2.5 · avg 6.5 ± 1.8
phonePct2024-06
value 9.9 · avg 21.3 ± 5.2
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-08
1.9 → 3 (+57.9%)
dnaRate2025-06
1.7 → 2.6 (+52.9%)
phonePct2025-02
8.6 → 11.4 (+32.6%)
phonePct2024-11
5.4 → 8.7 (+61.1%)
dnaRate2024-10
2.3 → 3.1 (+34.8%)
videoPct2024-08
18.7 → 26.2 (+40.1%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

lowscore 37/100medium confidence
Last inspection: 2024-09-25 · 19 months ago
  • Current rating is requires improvement, and the latest CQC assessment date is 2024-09-25 (19 months ago).
  • Current rating is outside the Good/Outstanding focused-assessment profile, which lowers this specific cohort signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

2.8

Nurse FTE

1.56

Direct Patient Care FTE

0

Admin FTE

6.23

1 practices reporting · 100.0% coverage

Staff group mix

GP2.8 FTE · 26%
Nurse1.6 FTE · 15%
Direct Patient Care0.0 FTE · 0%
Admin6.2 FTE · 59%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP2.80 FTE · 3 headcount
Partner2.80 FTE (100%) · 3 hc
Nurses1.56 FTE · 2 headcount
Practice Nurse1.56 FTE (100%) · 2 hc
Admin / Non-clinical6.23 FTE · 7 headcount
Management1.03 FTE (17%) · 1 hc
Reception / Admin5.20 FTE (83%) · 6 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030358GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 2 FTENurse · 2025-06: 2 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 7 FTEAdmin · 2024-04: 7 FTEAdmin · 2024-05: 7 FTEAdmin · 2024-06: 7 FTEAdmin · 2024-07: 7 FTEAdmin · 2024-08: 7 FTEAdmin · 2024-09: 7 FTEAdmin · 2024-10: 7 FTEAdmin · 2024-11: 7 FTEAdmin · 2024-12: 7 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 7 FTEAdmin · 2025-04: 7 FTEAdmin · 2025-05: 7 FTEAdmin · 2025-06: 7 FTEAdmin · 2025-07: 7 FTEAdmin · 2025-08: 7 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 6 FTEAdmin · 2025-12: 6 FTEAdmin · 2026-01: 6 FTEAdmin · 2026-02: 6 FTEAdmin · 2026-03: 6 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good55.0%
Phone easy11.7%
Website easy79.3%
100.0% coverage

Prescribing volume

2.52

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.