GP Practice

Grove Medical Practice

D81030

Compare to

Registered patients

15,095

NHS Digital list size

GP FTE

8.29

NHS Digital workforce

Patients per GP FTE

1,821

Items per patient

2.26

prescribing volume

GPPS overall good

83.2%

patient experience

Access KPIs · August 2025

Same-day %

44%

Month: August 2025

Appts per 1K patients

599

all bookings (incl. triage)

Patient contacts per 1K

585

F2F + phone + video only

28+ day backlog

10.8%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face55.6%
Telephone21.5%
Video / online20.7%
Triage20.7%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %44.0%43.0%+1.0%
Face-to-face %55.6%58.4%-2.8%
Telephone %21.5%21.9%-0.4%
Appts per 1K599.1479.7+119.4
Triage %20.7%8.7%+12.0%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080265278Same-day % · 2023-09: 25.5%Same-day % · 2023-10: 25.8%Same-day % · 2023-11: 27.1%Same-day % · 2023-12: 30.4%Same-day % · 2024-01: 29.8%Same-day % · 2024-02: 41.8%Same-day % · 2024-03: 38.0%Same-day % · 2024-04: 41.1%Same-day % · 2024-05: 44.7%Same-day % · 2024-06: 46.1%Same-day % · 2024-07: 47.4%Same-day % · 2024-08: 45.3%Same-day % · 2024-09: 42.7%Same-day % · 2024-10: 34.7%Same-day % · 2024-11: 40.2%Same-day % · 2024-12: 47.1%Same-day % · 2025-01: 42.8%Same-day % · 2025-02: 46.1%Same-day % · 2025-03: 44.6%Same-day % · 2025-04: 43.5%Same-day % · 2025-05: 42.2%Same-day % · 2025-06: 41.9%Same-day % · 2025-07: 41.7%Same-day % · 2025-08: 44.0%F2F % · 2023-09: 69.6%F2F % · 2023-10: 68.5%F2F % · 2023-11: 69.0%F2F % · 2023-12: 67.6%F2F % · 2024-01: 64.2%F2F % · 2024-02: 51.9%F2F % · 2024-03: 60.8%F2F % · 2024-04: 55.7%F2F % · 2024-05: 52.2%F2F % · 2024-06: 54.3%F2F % · 2024-07: 52.9%F2F % · 2024-08: 52.3%F2F % · 2024-09: 57.3%F2F % · 2024-10: 61.1%F2F % · 2024-11: 57.1%F2F % · 2024-12: 56.9%F2F % · 2025-01: 56.9%F2F % · 2025-02: 55.2%F2F % · 2025-03: 54.5%F2F % · 2025-04: 55.3%F2F % · 2025-05: 57.0%F2F % · 2025-06: 57.8%F2F % · 2025-07: 56.9%F2F % · 2025-08: 55.6%Phone % · 2023-09: 27.6%Phone % · 2023-10: 26.6%Phone % · 2023-11: 28.1%Phone % · 2023-12: 29.1%Phone % · 2024-01: 32.4%Phone % · 2024-02: 26.7%Phone % · 2024-03: 23.4%Phone % · 2024-04: 22.9%Phone % · 2024-05: 22.1%Phone % · 2024-06: 22.0%Phone % · 2024-07: 20.8%Phone % · 2024-08: 26.2%Phone % · 2024-09: 20.8%Phone % · 2024-10: 18.6%Phone % · 2024-11: 20.3%Phone % · 2024-12: 19.4%Phone % · 2025-01: 20.6%Phone % · 2025-02: 20.0%Phone % · 2025-03: 22.2%Phone % · 2025-04: 21.3%Phone % · 2025-05: 21.6%Phone % · 2025-06: 20.6%Phone % · 2025-07: 20.0%Phone % · 2025-08: 21.5%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.9%Video % · 2024-02: 18.7%Video % · 2024-03: 13.7%Video % · 2024-04: 18.8%Video % · 2024-05: 21.3%Video % · 2024-06: 20.5%Video % · 2024-07: 23.8%Video % · 2024-08: 19.6%Video % · 2024-09: 20.3%Video % · 2024-10: 17.0%Video % · 2024-11: 20.3%Video % · 2024-12: 21.5%Video % · 2025-01: 20.9%Video % · 2025-02: 23.2%Video % · 2025-03: 21.6%Video % · 2025-04: 21.3%Video % · 2025-05: 19.8%Video % · 2025-06: 19.6%Video % · 2025-07: 21.0%Video % · 2025-08: 20.7%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.9%Triage % · 2024-02: 18.7%Triage % · 2024-03: 13.7%Triage % · 2024-04: 18.8%Triage % · 2024-05: 21.3%Triage % · 2024-06: 20.5%Triage % · 2024-07: 23.8%Triage % · 2024-08: 19.6%Triage % · 2024-09: 20.1%Triage % · 2024-10: 16.9%Triage % · 2024-11: 20.3%Triage % · 2024-12: 21.5%Triage % · 2025-01: 20.9%Triage % · 2025-02: 23.2%Triage % · 2025-03: 21.6%Triage % · 2025-04: 21.3%Triage % · 2025-05: 19.8%Triage % · 2025-06: 19.6%Triage % · 2025-07: 21.0%Triage % · 2025-08: 20.7%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-085,8528,59311,33414,0752023-09: 7,671 appointments2023-10: 8,219 appointments2023-11: 8,271 appointments2023-12: 6,648 appointments2024-01: 7,986 appointments2024-02: 9,316 appointments2024-03: 8,771 appointments2024-04: 9,775 appointments2024-05: 10,076 appointments2024-06: 9,066 appointments2024-07: 10,105 appointments2024-08: 9,441 appointments2024-09: 9,934 appointments2024-10: 13,279 appointments2024-11: 10,423 appointments2024-12: 9,547 appointments2025-01: 11,316 appointments2025-02: 9,302 appointments2025-03: 10,265 appointments2025-04: 9,484 appointments2025-05: 9,755 appointments2025-06: 10,312 appointments2025-07: 10,213 appointments2025-08: 9,044 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-083885697519322023-09: 508.2 appts per 1,000 patients2023-10: 544.5 appts per 1,000 patients2023-11: 547.9 appts per 1,000 patients2023-12: 440.4 appts per 1,000 patients2024-01: 529 appts per 1,000 patients2024-02: 617.2 appts per 1,000 patients2024-03: 581.1 appts per 1,000 patients2024-04: 647.6 appts per 1,000 patients2024-05: 667.5 appts per 1,000 patients2024-06: 600.6 appts per 1,000 patients2024-07: 669.4 appts per 1,000 patients2024-08: 625.4 appts per 1,000 patients2024-09: 658.1 appts per 1,000 patients2024-10: 879.7 appts per 1,000 patients2024-11: 690.5 appts per 1,000 patients2024-12: 632.5 appts per 1,000 patients2025-01: 749.7 appts per 1,000 patients2025-02: 616.2 appts per 1,000 patients2025-03: 680 appts per 1,000 patients2025-04: 628.3 appts per 1,000 patients2025-05: 646.2 appts per 1,000 patients2025-06: 683.1 appts per 1,000 patients2025-07: 676.6 appts per 1,000 patients2025-08: 599.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 25.5%September 2023 · 1 day: 6.9%September 2023 · 2–7 days: 27.6%September 2023 · 8–14 days: 14.2%September 2023 · 15–21 days: 7.6%September 2023 · 22–28 days: 4.5%September 2023 · > 28 days: 13.8%October 2023 · Same day: 25.8%October 2023 · 1 day: 6.0%October 2023 · 2–7 days: 28.9%October 2023 · 8–14 days: 18.7%October 2023 · 15–21 days: 6.5%October 2023 · 22–28 days: 3.9%October 2023 · > 28 days: 10.2%November 2023 · Same day: 27.1%November 2023 · 1 day: 6.8%November 2023 · 2–7 days: 24.3%November 2023 · 8–14 days: 18.7%November 2023 · 15–21 days: 7.7%November 2023 · 22–28 days: 4.6%November 2023 · > 28 days: 10.8%December 2023 · Same day: 30.4%December 2023 · 1 day: 7.2%December 2023 · 2–7 days: 25.5%December 2023 · 8–14 days: 16.1%December 2023 · 15–21 days: 5.8%December 2023 · 22–28 days: 4.5%December 2023 · > 28 days: 10.4%January 2024 · Same day: 29.8%January 2024 · 1 day: 7.6%January 2024 · 2–7 days: 26.8%January 2024 · 8–14 days: 13.7%January 2024 · 15–21 days: 9.7%January 2024 · 22–28 days: 5.0%January 2024 · > 28 days: 7.3%February 2024 · Same day: 41.8%February 2024 · 1 day: 5.7%February 2024 · 2–7 days: 19.7%February 2024 · 8–14 days: 10.5%February 2024 · 15–21 days: 8.1%February 2024 · 22–28 days: 4.9%February 2024 · > 28 days: 9.4%March 2024 · Same day: 38.0%March 2024 · 1 day: 5.7%March 2024 · 2–7 days: 16.8%March 2024 · 8–14 days: 16.5%March 2024 · 15–21 days: 7.9%March 2024 · 22–28 days: 4.3%March 2024 · > 28 days: 10.8%April 2024 · Same day: 41.1%April 2024 · 1 day: 5.0%April 2024 · 2–7 days: 18.6%April 2024 · 8–14 days: 12.8%April 2024 · 15–21 days: 8.1%April 2024 · 22–28 days: 4.2%April 2024 · > 28 days: 10.2%May 2024 · Same day: 44.7%May 2024 · 1 day: 5.5%May 2024 · 2–7 days: 19.2%May 2024 · 8–14 days: 8.7%May 2024 · 15–21 days: 7.4%May 2024 · 22–28 days: 5.2%May 2024 · > 28 days: 9.4%June 2024 · Same day: 46.1%June 2024 · 1 day: 6.8%June 2024 · 2–7 days: 20.2%June 2024 · 8–14 days: 6.7%June 2024 · 15–21 days: 4.4%June 2024 · 22–28 days: 3.8%June 2024 · > 28 days: 12.1%July 2024 · Same day: 47.4%July 2024 · 1 day: 6.2%July 2024 · 2–7 days: 17.5%July 2024 · 8–14 days: 9.7%July 2024 · 15–21 days: 3.7%July 2024 · 22–28 days: 5.0%July 2024 · > 28 days: 10.6%August 2024 · Same day: 45.3%August 2024 · 1 day: 5.5%August 2024 · 2–7 days: 15.5%August 2024 · 8–14 days: 13.2%August 2024 · 15–21 days: 4.9%August 2024 · 22–28 days: 4.0%August 2024 · > 28 days: 11.7%September 2024 · Same day: 42.7%September 2024 · 1 day: 5.7%September 2024 · 2–7 days: 19.8%September 2024 · 8–14 days: 12.9%September 2024 · 15–21 days: 4.8%September 2024 · 22–28 days: 3.1%September 2024 · > 28 days: 10.9%October 2024 · Same day: 34.7%October 2024 · 1 day: 4.9%October 2024 · 2–7 days: 13.6%October 2024 · 8–14 days: 13.1%October 2024 · 15–21 days: 6.4%October 2024 · 22–28 days: 5.6%October 2024 · > 28 days: 21.6%November 2024 · Same day: 40.2%November 2024 · 1 day: 6.4%November 2024 · 2–7 days: 15.8%November 2024 · 8–14 days: 14.5%November 2024 · 15–21 days: 7.2%November 2024 · 22–28 days: 5.0%November 2024 · > 28 days: 11.0%December 2024 · Same day: 47.1%December 2024 · 1 day: 5.2%December 2024 · 2–7 days: 12.5%December 2024 · 8–14 days: 11.4%December 2024 · 15–21 days: 6.1%December 2024 · 22–28 days: 6.1%December 2024 · > 28 days: 11.6%January 2025 · Same day: 42.8%January 2025 · 1 day: 5.6%January 2025 · 2–7 days: 14.7%January 2025 · 8–14 days: 13.3%January 2025 · 15–21 days: 6.8%January 2025 · 22–28 days: 5.1%January 2025 · > 28 days: 11.7%February 2025 · Same day: 46.1%February 2025 · 1 day: 5.3%February 2025 · 2–7 days: 12.0%February 2025 · 8–14 days: 14.9%February 2025 · 15–21 days: 8.8%February 2025 · 22–28 days: 4.5%February 2025 · > 28 days: 8.5%March 2025 · Same day: 44.6%March 2025 · 1 day: 4.2%March 2025 · 2–7 days: 11.4%March 2025 · 8–14 days: 13.6%March 2025 · 15–21 days: 9.1%March 2025 · 22–28 days: 5.7%March 2025 · > 28 days: 11.4%April 2025 · Same day: 43.5%April 2025 · 1 day: 5.2%April 2025 · 2–7 days: 10.2%April 2025 · 8–14 days: 13.2%April 2025 · 15–21 days: 8.3%April 2025 · 22–28 days: 7.2%April 2025 · > 28 days: 12.5%May 2025 · Same day: 42.2%May 2025 · 1 day: 4.3%May 2025 · 2–7 days: 12.3%May 2025 · 8–14 days: 16.3%May 2025 · 15–21 days: 7.3%May 2025 · 22–28 days: 3.9%May 2025 · > 28 days: 13.6%June 2025 · Same day: 41.9%June 2025 · 1 day: 3.8%June 2025 · 2–7 days: 13.5%June 2025 · 8–14 days: 14.7%June 2025 · 15–21 days: 9.5%June 2025 · 22–28 days: 7.1%June 2025 · > 28 days: 9.6%July 2025 · Same day: 41.7%July 2025 · 1 day: 5.0%July 2025 · 2–7 days: 11.3%July 2025 · 8–14 days: 18.3%July 2025 · 15–21 days: 9.0%July 2025 · 22–28 days: 5.4%July 2025 · > 28 days: 9.2%August 2025 · Same day: 44.0%August 2025 · 1 day: 4.9%August 2025 · 2–7 days: 13.7%August 2025 · 8–14 days: 16.6%August 2025 · 15–21 days: 6.2%August 2025 · 22–28 days: 3.8%August 2025 · > 28 days: 10.8%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 63/100
  • Very high demand (>500 appts/1K)
  • Below-average same-day access
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1%
Face-to-face %+0.6%
Telephone %-1.1%
Same-day %-0.6%
Appts per 1K-1%
Triage %-0.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice saw a notable increase in video appointments, with a 20.7% rate, surpassing the trailing average. This rise suggests a growing preference or need for virtual consultations among patients.

Several trends are worth noting. The telephone appointment percentage has decreased by 11% month-on-month, indicating a shift in patient communication preferences. Additionally, the DNA rate has been steadily declining, which could reflect improved patient engagement or better appointment reminders.

To investigate these trends, the practice manager should review the shift in communication methods and confirm if the decline in DNAs aligns with any changes in appointment reminders or patient engagement strategies.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

dnaRate2024-11
value 4.5 · avg 3.6 ± 0.3
total2024-10
value 13279 · avg 8967.3 ± 995.5
sameDayPct2024-06
value 46.1 · avg 32.4 ± 6.7
triagePct2024-05
value 21.3 · avg 4.3 ± 7.4
sameDayPct2024-05
value 44.7 · avg 31 ± 5.6
phonePct2024-05
value 22.1 · avg 28.1 ± 2.8
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (4)

videoPct2024-04
13.7 → 18.8 (+37.2%)
triagePct2024-04
13.7 → 18.8 (+37.5%)
videoPct2024-02
0.9 → 18.7 (+1977.8%)
triagePct2024-02
0.9 → 18.7 (+1944.4%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

8.29

Nurse FTE

4.24

Direct Patient Care FTE

10.37

Admin FTE

14.31

1 practices reporting · 100.0% coverage

Staff group mix

GP8.3 FTE · 22%
Nurse4.2 FTE · 11%
Direct Patient Care10.4 FTE · 28%
Admin14.3 FTE · 38%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP8.29 FTE · 8 headcount
Partner6.04 FTE (73%) · 5 hc
Training (ST/F)1.92 FTE (23%) · 2 hc
Retainer0.33 FTE (4%) · 1 hc
Nurses4.24 FTE · 6 headcount
Practice Nurse3.25 FTE (77%) · 5 hc
Advanced / Specialist0.99 FTE (23%) · 1 hc
Admin / Non-clinical14.32 FTE · 17 headcount
Management0.99 FTE (7%) · 1 hc
Reception / Admin10.82 FTE (76%) · 13 hc
Other2.51 FTE (18%) · 3 hc
Direct Patient Care10.38 FTE · 12 headcount
Pharmacist1.79 FTE (17%) · 2 hc
HCA / Nursing Assistant3.64 FTE (35%) · 4 hc
Paramedic1.19 FTE (11%) · 2 hc
Other3.76 FTE (36%) · 4 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03381420GP · 2024-03: 11 FTEGP · 2024-04: 12 FTEGP · 2024-05: 12 FTEGP · 2024-06: 11 FTEGP · 2024-07: 11 FTEGP · 2024-08: 12 FTEGP · 2024-09: 11 FTEGP · 2024-10: 11 FTEGP · 2024-11: 11 FTEGP · 2024-12: 11 FTEGP · 2025-01: 11 FTEGP · 2025-02: 11 FTEGP · 2025-03: 10 FTEGP · 2025-04: 9 FTEGP · 2025-05: 9 FTEGP · 2025-06: 9 FTEGP · 2025-07: 10 FTEGP · 2025-08: 11 FTEGP · 2025-09: 9 FTEGP · 2025-10: 8 FTEGP · 2025-11: 8 FTEGP · 2025-12: 8 FTEGP · 2026-01: 8 FTEGP · 2026-02: 8 FTEGP · 2026-03: 8 FTENurse · 2024-03: 5 FTENurse · 2024-04: 5 FTENurse · 2024-05: 5 FTENurse · 2024-06: 5 FTENurse · 2024-07: 5 FTENurse · 2024-08: 5 FTENurse · 2024-09: 5 FTENurse · 2024-10: 5 FTENurse · 2024-11: 6 FTENurse · 2024-12: 6 FTENurse · 2025-01: 6 FTENurse · 2025-02: 6 FTENurse · 2025-03: 6 FTENurse · 2025-04: 5 FTENurse · 2025-05: 5 FTENurse · 2025-06: 5 FTENurse · 2025-07: 5 FTENurse · 2025-08: 5 FTENurse · 2025-09: 4 FTENurse · 2025-10: 4 FTENurse · 2025-11: 4 FTENurse · 2025-12: 4 FTENurse · 2026-01: 4 FTENurse · 2026-02: 4 FTENurse · 2026-03: 4 FTEDPC · 2024-03: 11 FTEDPC · 2024-04: 11 FTEDPC · 2024-05: 11 FTEDPC · 2024-06: 11 FTEDPC · 2024-07: 11 FTEDPC · 2024-08: 9 FTEDPC · 2024-09: 9 FTEDPC · 2024-10: 9 FTEDPC · 2024-11: 9 FTEDPC · 2024-12: 9 FTEDPC · 2025-01: 9 FTEDPC · 2025-02: 9 FTEDPC · 2025-03: 9 FTEDPC · 2025-04: 9 FTEDPC · 2025-05: 9 FTEDPC · 2025-06: 9 FTEDPC · 2025-07: 9 FTEDPC · 2025-08: 9 FTEDPC · 2025-09: 7 FTEDPC · 2025-10: 7 FTEDPC · 2025-11: 10 FTEDPC · 2025-12: 10 FTEDPC · 2026-01: 10 FTEDPC · 2026-02: 10 FTEDPC · 2026-03: 10 FTEAdmin · 2024-03: 15 FTEAdmin · 2024-04: 15 FTEAdmin · 2024-05: 15 FTEAdmin · 2024-06: 15 FTEAdmin · 2024-07: 15 FTEAdmin · 2024-08: 14 FTEAdmin · 2024-09: 14 FTEAdmin · 2024-10: 14 FTEAdmin · 2024-11: 16 FTEAdmin · 2024-12: 16 FTEAdmin · 2025-01: 16 FTEAdmin · 2025-02: 16 FTEAdmin · 2025-03: 15 FTEAdmin · 2025-04: 17 FTEAdmin · 2025-05: 18 FTEAdmin · 2025-06: 18 FTEAdmin · 2025-07: 17 FTEAdmin · 2025-08: 17 FTEAdmin · 2025-09: 16 FTEAdmin · 2025-10: 16 FTEAdmin · 2025-11: 15 FTEAdmin · 2025-12: 15 FTEAdmin · 2026-01: 15 FTEAdmin · 2026-02: 14 FTEAdmin · 2026-03: 14 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good83.2%
Phone easy22.0%
Website easy57.2%
100.0% coverage

Prescribing volume

2.26

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.