GP Practice

Birchwood Medical Practice

D82059

Compare to

Registered patients

11,981

NHS Digital list size

GP FTE

8.73

NHS Digital workforce

Patients per GP FTE

1,372

Items per patient

2.68

prescribing volume

GPPS overall good

81.8%

patient experience

Access KPIs · August 2025

Same-day %

38.3%

Month: August 2025

Appts per 1K patients

584

all bookings (incl. triage)

Patient contacts per 1K

565

F2F + phone + video only

28+ day backlog

31%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face85.4%
Telephone11.3%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %38.3%43.0%-4.7%
Face-to-face %85.4%58.4%+27.0%
Telephone %11.3%21.9%-10.6%
Appts per 1K584.1479.7+104.4
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-0803672108Same-day % · 2023-09: 34.1%Same-day % · 2023-10: 23.6%Same-day % · 2023-11: 34.8%Same-day % · 2023-12: 38.2%Same-day % · 2024-01: 39.2%Same-day % · 2024-02: 39.9%Same-day % · 2024-03: 37.6%Same-day % · 2024-04: 37.4%Same-day % · 2024-05: 33.2%Same-day % · 2024-06: 35.3%Same-day % · 2024-07: 36.4%Same-day % · 2024-08: 32.5%Same-day % · 2024-09: 31.4%Same-day % · 2024-10: 25.0%Same-day % · 2024-11: 36.8%Same-day % · 2024-12: 41.1%Same-day % · 2025-01: 40.5%Same-day % · 2025-02: 37.2%Same-day % · 2025-03: 38.3%Same-day % · 2025-04: 37.9%Same-day % · 2025-05: 36.3%Same-day % · 2025-06: 37.4%Same-day % · 2025-07: 39.0%Same-day % · 2025-08: 38.3%F2F % · 2023-09: 93.7%F2F % · 2023-10: 96.1%F2F % · 2023-11: 93.6%F2F % · 2023-12: 94.8%F2F % · 2024-01: 94.4%F2F % · 2024-02: 94.2%F2F % · 2024-03: 91.2%F2F % · 2024-04: 91.1%F2F % · 2024-05: 90.6%F2F % · 2024-06: 89.2%F2F % · 2024-07: 88.7%F2F % · 2024-08: 88.6%F2F % · 2024-09: 88.3%F2F % · 2024-10: 90.0%F2F % · 2024-11: 85.3%F2F % · 2024-12: 88.1%F2F % · 2025-01: 88.8%F2F % · 2025-02: 87.5%F2F % · 2025-03: 86.3%F2F % · 2025-04: 87.4%F2F % · 2025-05: 87.9%F2F % · 2025-06: 87.2%F2F % · 2025-07: 85.1%F2F % · 2025-08: 85.4%Phone % · 2023-09: 2.7%Phone % · 2023-10: 1.9%Phone % · 2023-11: 3.2%Phone % · 2023-12: 2.0%Phone % · 2024-01: 3.0%Phone % · 2024-02: 2.9%Phone % · 2024-03: 5.0%Phone % · 2024-04: 5.5%Phone % · 2024-05: 5.9%Phone % · 2024-06: 8.4%Phone % · 2024-07: 8.6%Phone % · 2024-08: 8.9%Phone % · 2024-09: 9.1%Phone % · 2024-10: 6.1%Phone % · 2024-11: 9.3%Phone % · 2024-12: 8.7%Phone % · 2025-01: 8.7%Phone % · 2025-02: 9.4%Phone % · 2025-03: 10.2%Phone % · 2025-04: 8.4%Phone % · 2025-05: 8.0%Phone % · 2025-06: 10.0%Phone % · 2025-07: 12.2%Phone % · 2025-08: 11.3%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 19.3%Triage % · 2023-10: 10.1%Triage % · 2023-11: 14.9%Triage % · 2023-12: 19.1%Triage % · 2024-01: 5.6%Triage % · 2024-02: 11.6%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-086,3568,56610,77612,9862023-09: 7,292 appointments2023-10: 12,344 appointments2023-11: 8,612 appointments2023-12: 7,395 appointments2024-01: 9,063 appointments2024-02: 8,020 appointments2024-03: 8,096 appointments2024-04: 8,179 appointments2024-05: 7,892 appointments2024-06: 7,460 appointments2024-07: 8,098 appointments2024-08: 7,189 appointments2024-09: 8,136 appointments2024-10: 12,269 appointments2024-11: 8,295 appointments2024-12: 7,558 appointments2025-01: 8,788 appointments2025-02: 7,646 appointments2025-03: 7,795 appointments2025-04: 7,282 appointments2025-05: 7,230 appointments2025-06: 8,048 appointments2025-07: 7,862 appointments2025-08: 6,998 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-085317158991,0842023-09: 608.6 appts per 1,000 patients2023-10: 1,030.3 appts per 1,000 patients2023-11: 718.8 appts per 1,000 patients2023-12: 617.2 appts per 1,000 patients2024-01: 756.4 appts per 1,000 patients2024-02: 669.4 appts per 1,000 patients2024-03: 675.7 appts per 1,000 patients2024-04: 682.7 appts per 1,000 patients2024-05: 658.7 appts per 1,000 patients2024-06: 622.7 appts per 1,000 patients2024-07: 675.9 appts per 1,000 patients2024-08: 600 appts per 1,000 patients2024-09: 679.1 appts per 1,000 patients2024-10: 1,024 appts per 1,000 patients2024-11: 692.3 appts per 1,000 patients2024-12: 630.8 appts per 1,000 patients2025-01: 733.5 appts per 1,000 patients2025-02: 638.2 appts per 1,000 patients2025-03: 650.6 appts per 1,000 patients2025-04: 607.8 appts per 1,000 patients2025-05: 603.5 appts per 1,000 patients2025-06: 671.7 appts per 1,000 patients2025-07: 656.2 appts per 1,000 patients2025-08: 584.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 34.1%September 2023 · 1 day: 2.1%September 2023 · 2–7 days: 11.9%September 2023 · 8–14 days: 9.1%September 2023 · 15–21 days: 9.4%September 2023 · 22–28 days: 9.7%September 2023 · > 28 days: 23.6%October 2023 · Same day: 23.6%October 2023 · 1 day: 1.6%October 2023 · 2–7 days: 8.6%October 2023 · 8–14 days: 11.8%October 2023 · 15–21 days: 10.4%October 2023 · 22–28 days: 14.5%October 2023 · > 28 days: 29.5%November 2023 · Same day: 34.8%November 2023 · 1 day: 2.6%November 2023 · 2–7 days: 9.9%November 2023 · 8–14 days: 14.5%November 2023 · 15–21 days: 13.7%November 2023 · 22–28 days: 12.5%November 2023 · > 28 days: 12.0%December 2023 · Same day: 38.2%December 2023 · 1 day: 3.3%December 2023 · 2–7 days: 10.0%December 2023 · 8–14 days: 11.8%December 2023 · 15–21 days: 11.1%December 2023 · 22–28 days: 11.3%December 2023 · > 28 days: 14.2%January 2024 · Same day: 39.2%January 2024 · 1 day: 3.1%January 2024 · 2–7 days: 12.2%January 2024 · 8–14 days: 11.9%January 2024 · 15–21 days: 7.6%January 2024 · 22–28 days: 10.1%January 2024 · > 28 days: 15.9%February 2024 · Same day: 39.9%February 2024 · 1 day: 2.7%February 2024 · 2–7 days: 12.2%February 2024 · 8–14 days: 11.3%February 2024 · 15–21 days: 7.8%February 2024 · 22–28 days: 12.7%February 2024 · > 28 days: 13.5%March 2024 · Same day: 37.6%March 2024 · 1 day: 2.5%March 2024 · 2–7 days: 13.6%March 2024 · 8–14 days: 11.7%March 2024 · 15–21 days: 7.7%March 2024 · 22–28 days: 8.4%March 2024 · > 28 days: 18.5%April 2024 · Same day: 37.4%April 2024 · 1 day: 2.6%April 2024 · 2–7 days: 10.4%April 2024 · 8–14 days: 12.9%April 2024 · 15–21 days: 7.2%April 2024 · 22–28 days: 6.4%April 2024 · > 28 days: 23.1%May 2024 · Same day: 33.2%May 2024 · 1 day: 2.8%May 2024 · 2–7 days: 9.4%May 2024 · 8–14 days: 14.6%May 2024 · 15–21 days: 7.7%May 2024 · 22–28 days: 8.4%May 2024 · > 28 days: 23.8%June 2024 · Same day: 35.3%June 2024 · 1 day: 2.6%June 2024 · 2–7 days: 10.5%June 2024 · 8–14 days: 12.6%June 2024 · 15–21 days: 8.5%June 2024 · 22–28 days: 6.2%June 2024 · > 28 days: 24.4%July 2024 · Same day: 36.4%July 2024 · 1 day: 2.3%July 2024 · 2–7 days: 10.5%July 2024 · 8–14 days: 14.2%July 2024 · 15–21 days: 5.6%July 2024 · 22–28 days: 6.8%July 2024 · > 28 days: 24.0%August 2024 · Same day: 32.5%August 2024 · 1 day: 2.0%August 2024 · 2–7 days: 8.4%August 2024 · 8–14 days: 15.5%August 2024 · 15–21 days: 8.5%August 2024 · 22–28 days: 6.2%August 2024 · > 28 days: 26.8%September 2024 · Same day: 31.4%September 2024 · 1 day: 2.0%September 2024 · 2–7 days: 8.5%September 2024 · 8–14 days: 11.8%September 2024 · 15–21 days: 12.7%September 2024 · 22–28 days: 8.0%September 2024 · > 28 days: 25.6%October 2024 · Same day: 25.0%October 2024 · 1 day: 1.7%October 2024 · 2–7 days: 7.7%October 2024 · 8–14 days: 10.6%October 2024 · 15–21 days: 10.7%October 2024 · 22–28 days: 19.4%October 2024 · > 28 days: 25.0%November 2024 · Same day: 36.8%November 2024 · 1 day: 2.5%November 2024 · 2–7 days: 7.9%November 2024 · 8–14 days: 12.0%November 2024 · 15–21 days: 13.1%November 2024 · 22–28 days: 8.3%November 2024 · > 28 days: 19.5%December 2024 · Same day: 41.1%December 2024 · 1 day: 2.0%December 2024 · 2–7 days: 6.8%December 2024 · 8–14 days: 10.1%December 2024 · 15–21 days: 13.5%December 2024 · 22–28 days: 7.7%December 2024 · > 28 days: 18.7%January 2025 · Same day: 40.5%January 2025 · 1 day: 2.9%January 2025 · 2–7 days: 10.0%January 2025 · 8–14 days: 11.1%January 2025 · 15–21 days: 6.9%January 2025 · 22–28 days: 7.2%January 2025 · > 28 days: 21.4%February 2025 · Same day: 37.2%February 2025 · 1 day: 2.2%February 2025 · 2–7 days: 8.2%February 2025 · 8–14 days: 11.6%February 2025 · 15–21 days: 10.0%February 2025 · 22–28 days: 12.7%February 2025 · > 28 days: 18.1%March 2025 · Same day: 38.3%March 2025 · 1 day: 1.8%March 2025 · 2–7 days: 7.1%March 2025 · 8–14 days: 7.5%March 2025 · 15–21 days: 11.2%March 2025 · 22–28 days: 16.2%March 2025 · > 28 days: 17.9%April 2025 · Same day: 37.9%April 2025 · 1 day: 2.4%April 2025 · 2–7 days: 6.4%April 2025 · 8–14 days: 7.5%April 2025 · 15–21 days: 8.4%April 2025 · 22–28 days: 13.2%April 2025 · > 28 days: 24.2%May 2025 · Same day: 36.3%May 2025 · 1 day: 2.4%May 2025 · 2–7 days: 8.1%May 2025 · 8–14 days: 7.1%May 2025 · 15–21 days: 9.2%May 2025 · 22–28 days: 12.8%May 2025 · > 28 days: 24.1%June 2025 · Same day: 37.4%June 2025 · 1 day: 2.3%June 2025 · 2–7 days: 6.8%June 2025 · 8–14 days: 7.7%June 2025 · 15–21 days: 10.9%June 2025 · 22–28 days: 11.7%June 2025 · > 28 days: 23.2%July 2025 · Same day: 39.0%July 2025 · 1 day: 2.4%July 2025 · 2–7 days: 6.7%July 2025 · 8–14 days: 6.2%July 2025 · 15–21 days: 7.0%July 2025 · 22–28 days: 9.1%July 2025 · > 28 days: 29.6%August 2025 · Same day: 38.3%August 2025 · 1 day: 1.8%August 2025 · 2–7 days: 6.6%August 2025 · 8–14 days: 5.8%August 2025 · 15–21 days: 7.3%August 2025 · 22–28 days: 9.1%August 2025 · > 28 days: 31.0%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

HIGHscore 73/100
  • Very high demand (>500 appts/1K)
  • Below-average same-day access
  • High long-wait rate (27.9% over 28d)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.5%
Face-to-face %-0.4%
Telephone %+5.4%
Same-day %+0.3%
Appts per 1K-0.5%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice's face-to-face appointments percentage dropped to 85.4%, below the trailing average of 87.8%. This is a notable decrease and could indicate a shift in patient preference or operational challenges.

Several trends are worth monitoring. The telephone appointment percentage rose significantly by 5.4% month-on-month, suggesting an increase in phone consultations. Additionally, the DNA rate has been rising, up by 1.6% month-on-month, which could point to issues with patient attendance or booking practices.

To investigate these trends, review the phone-mix shift in 2025-08 to see if it aligns with any system changes or staff training. Also, verify whether the dip in face-to-face appointments in 2025-07 is a recording artefact or a genuine trend.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-07
value 12.2 · avg 8.8 ± 1
f2fPct2025-07
value 85.1 · avg 87.8 ± 1.2
f2fPct2024-11
value 85.3 · avg 91.2 ± 2.3
sameDayPct2024-10
value 25 · avg 35 ± 4.3
total2024-10
value 12269 · avg 8373.7 ± 1294.1
phonePct2024-07
value 8.6 · avg 3.6 ± 2
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

phonePct2024-11
6.1 → 9.3 (+52.5%)
dnaRate2024-11
4.6 → 3.2 (-30.4%)
phonePct2024-10
9.1 → 6.1 (-33%)
dnaRate2024-10
3.4 → 4.6 (+35.3%)
phonePct2024-06
5.9 → 8.4 (+42.4%)
dnaRate2024-05
4.5 → 3.1 (-31.1%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

8.73

Nurse FTE

7.29

Direct Patient Care FTE

10.83

Admin FTE

17.41

1 practices reporting · 100.0% coverage

Staff group mix

GP8.7 FTE · 20%
Nurse7.3 FTE · 16%
Direct Patient Care10.8 FTE · 24%
Admin17.4 FTE · 39%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP8.73 FTE · 12 headcount
Partner3.43 FTE (39%) · 4 hc
Salaried1.07 FTE (12%) · 3 hc
Training (ST/F)3.84 FTE (44%) · 4 hc
Retainer0.39 FTE (4%) · 1 hc
Nurses7.30 FTE · 10 headcount
Practice Nurse6.67 FTE (91%) · 8 hc
Advanced / Specialist0.63 FTE (9%) · 2 hc
Admin / Non-clinical17.42 FTE · 23 headcount
Management2.80 FTE (16%) · 3 hc
Reception / Admin11.98 FTE (69%) · 16 hc
Other2.64 FTE (15%) · 4 hc
Direct Patient Care10.82 FTE · 14 headcount
Pharmacist2.85 FTE (26%) · 3 hc
HCA / Nursing Assistant2.84 FTE (26%) · 4 hc
Other5.13 FTE (47%) · 7 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03171319GP · 2024-03: 8 FTEGP · 2024-04: 9 FTEGP · 2024-05: 9 FTEGP · 2024-06: 9 FTEGP · 2024-07: 9 FTEGP · 2024-08: 10 FTEGP · 2024-09: 10 FTEGP · 2024-10: 10 FTEGP · 2024-11: 9 FTEGP · 2024-12: 9 FTEGP · 2025-01: 9 FTEGP · 2025-02: 10 FTEGP · 2025-03: 10 FTEGP · 2025-04: 10 FTEGP · 2025-05: 10 FTEGP · 2025-06: 10 FTEGP · 2025-07: 9 FTEGP · 2025-08: 9 FTEGP · 2025-09: 9 FTEGP · 2025-10: 9 FTEGP · 2025-11: 10 FTEGP · 2025-12: 8 FTEGP · 2026-01: 8 FTEGP · 2026-02: 9 FTEGP · 2026-03: 9 FTENurse · 2024-03: 3 FTENurse · 2024-04: 3 FTENurse · 2024-05: 3 FTENurse · 2024-06: 3 FTENurse · 2024-07: 3 FTENurse · 2024-08: 3 FTENurse · 2024-09: 3 FTENurse · 2024-10: 3 FTENurse · 2024-11: 3 FTENurse · 2024-12: 3 FTENurse · 2025-01: 3 FTENurse · 2025-02: 3 FTENurse · 2025-03: 3 FTENurse · 2025-04: 3 FTENurse · 2025-05: 3 FTENurse · 2025-06: 3 FTENurse · 2025-07: 3 FTENurse · 2025-08: 3 FTENurse · 2025-09: 3 FTENurse · 2025-10: 3 FTENurse · 2025-11: 3 FTENurse · 2025-12: 3 FTENurse · 2026-01: 7 FTENurse · 2026-02: 7 FTENurse · 2026-03: 7 FTEDPC · 2024-03: 4 FTEDPC · 2024-04: 4 FTEDPC · 2024-05: 4 FTEDPC · 2024-06: 4 FTEDPC · 2024-07: 4 FTEDPC · 2024-08: 3 FTEDPC · 2024-09: 3 FTEDPC · 2024-10: 3 FTEDPC · 2024-11: 3 FTEDPC · 2024-12: 3 FTEDPC · 2025-01: 3 FTEDPC · 2025-02: 3 FTEDPC · 2025-03: 3 FTEDPC · 2025-04: 3 FTEDPC · 2025-05: 3 FTEDPC · 2025-06: 3 FTEDPC · 2025-07: 3 FTEDPC · 2025-08: 3 FTEDPC · 2025-09: 3 FTEDPC · 2025-10: 3 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 12 FTEDPC · 2026-02: 12 FTEDPC · 2026-03: 11 FTEAdmin · 2024-03: 13 FTEAdmin · 2024-04: 12 FTEAdmin · 2024-05: 12 FTEAdmin · 2024-06: 12 FTEAdmin · 2024-07: 12 FTEAdmin · 2024-08: 12 FTEAdmin · 2024-09: 12 FTEAdmin · 2024-10: 12 FTEAdmin · 2024-11: 12 FTEAdmin · 2024-12: 12 FTEAdmin · 2025-01: 12 FTEAdmin · 2025-02: 12 FTEAdmin · 2025-03: 12 FTEAdmin · 2025-04: 12 FTEAdmin · 2025-05: 12 FTEAdmin · 2025-06: 12 FTEAdmin · 2025-07: 12 FTEAdmin · 2025-08: 12 FTEAdmin · 2025-09: 12 FTEAdmin · 2025-10: 12 FTEAdmin · 2025-11: 12 FTEAdmin · 2025-12: 12 FTEAdmin · 2026-01: 17 FTEAdmin · 2026-02: 17 FTEAdmin · 2026-03: 17 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good81.8%
Phone easy23.1%
Website easy1.1%
100.0% coverage

Prescribing volume

2.68

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.