GP Practice

Saxmundham Health Centre

D83053

Compare to

Registered patients

9,390

NHS Digital list size

GP FTE

5.46

NHS Digital workforce

Patients per GP FTE

1,720

Items per patient

2.28

prescribing volume

GPPS overall good

92.2%

patient experience

Access KPIs · August 2025

Same-day %

45.6%

Month: August 2025

Appts per 1K patients

510

all bookings (incl. triage)

Patient contacts per 1K

458

F2F + phone + video only

28+ day backlog

8.8%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face54.4%
Telephone35.4%
Triage19.4%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %45.6%43.0%+2.6%
Face-to-face %54.4%58.4%-4.0%
Telephone %35.4%21.9%+13.5%
Appts per 1K509.6479.7+29.9
Triage %19.4%8.7%+10.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080244873Same-day % · 2023-09: 45.9%Same-day % · 2023-10: 31.7%Same-day % · 2023-11: 44.7%Same-day % · 2023-12: 47.2%Same-day % · 2024-01: 47.1%Same-day % · 2024-02: 50.0%Same-day % · 2024-03: 49.8%Same-day % · 2024-04: 51.9%Same-day % · 2024-05: 46.8%Same-day % · 2024-06: 50.3%Same-day % · 2024-07: 45.4%Same-day % · 2024-08: 51.5%Same-day % · 2024-09: 48.1%Same-day % · 2024-10: 33.2%Same-day % · 2024-11: 45.6%Same-day % · 2024-12: 47.0%Same-day % · 2025-01: 45.0%Same-day % · 2025-02: 48.6%Same-day % · 2025-03: 40.2%Same-day % · 2025-04: 46.5%Same-day % · 2025-05: 43.6%Same-day % · 2025-06: 48.0%Same-day % · 2025-07: 45.6%Same-day % · 2025-08: 45.6%F2F % · 2023-09: 45.4%F2F % · 2023-10: 63.2%F2F % · 2023-11: 50.4%F2F % · 2023-12: 47.9%F2F % · 2024-01: 46.0%F2F % · 2024-02: 45.3%F2F % · 2024-03: 46.2%F2F % · 2024-04: 55.8%F2F % · 2024-05: 52.7%F2F % · 2024-06: 53.1%F2F % · 2024-07: 52.1%F2F % · 2024-08: 50.8%F2F % · 2024-09: 51.1%F2F % · 2024-10: 64.8%F2F % · 2024-11: 52.6%F2F % · 2024-12: 51.9%F2F % · 2025-01: 54.9%F2F % · 2025-02: 55.6%F2F % · 2025-03: 58.7%F2F % · 2025-04: 54.5%F2F % · 2025-05: 55.4%F2F % · 2025-06: 56.9%F2F % · 2025-07: 56.3%F2F % · 2025-08: 54.4%Phone % · 2023-09: 41.2%Phone % · 2023-10: 27.2%Phone % · 2023-11: 38.2%Phone % · 2023-12: 40.1%Phone % · 2024-01: 40.0%Phone % · 2024-02: 38.8%Phone % · 2024-03: 41.3%Phone % · 2024-04: 34.5%Phone % · 2024-05: 37.4%Phone % · 2024-06: 36.8%Phone % · 2024-07: 40.0%Phone % · 2024-08: 40.0%Phone % · 2024-09: 39.9%Phone % · 2024-10: 27.7%Phone % · 2024-11: 38.9%Phone % · 2024-12: 38.6%Phone % · 2025-01: 34.2%Phone % · 2025-02: 33.1%Phone % · 2025-03: 32.1%Phone % · 2025-04: 34.3%Phone % · 2025-05: 36.4%Phone % · 2025-06: 33.0%Phone % · 2025-07: 34.0%Phone % · 2025-08: 35.4%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 29.7%Triage % · 2023-10: 19.0%Triage % · 2023-11: 26.8%Triage % · 2023-12: 29.9%Triage % · 2024-01: 27.7%Triage % · 2024-02: 27.6%Triage % · 2024-03: 26.8%Triage % · 2024-04: 24.8%Triage % · 2024-05: 20.8%Triage % · 2024-06: 21.1%Triage % · 2024-07: 20.9%Triage % · 2024-08: 24.0%Triage % · 2024-09: 21.8%Triage % · 2024-10: 15.7%Triage % · 2024-11: 20.9%Triage % · 2024-12: 21.2%Triage % · 2025-01: 14.7%Triage % · 2025-02: 16.7%Triage % · 2025-03: 14.2%Triage % · 2025-04: 18.9%Triage % · 2025-05: 16.0%Triage % · 2025-06: 17.6%Triage % · 2025-07: 18.0%Triage % · 2025-08: 19.4%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-084,3025,9677,6319,2962023-09: 5,503 appointments2023-10: 8,736 appointments2023-11: 6,235 appointments2023-12: 5,094 appointments2024-01: 6,944 appointments2024-02: 6,243 appointments2024-03: 6,099 appointments2024-04: 5,854 appointments2024-05: 6,296 appointments2024-06: 5,584 appointments2024-07: 6,189 appointments2024-08: 5,030 appointments2024-09: 5,321 appointments2024-10: 8,813 appointments2024-11: 5,786 appointments2024-12: 4,934 appointments2025-01: 6,508 appointments2025-02: 5,268 appointments2025-03: 6,001 appointments2025-04: 5,174 appointments2025-05: 5,315 appointments2025-06: 5,328 appointments2025-07: 5,401 appointments2025-08: 4,785 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-084586358139902023-09: 586 appts per 1,000 patients2023-10: 930.4 appts per 1,000 patients2023-11: 664 appts per 1,000 patients2023-12: 542.5 appts per 1,000 patients2024-01: 739.5 appts per 1,000 patients2024-02: 664.9 appts per 1,000 patients2024-03: 649.5 appts per 1,000 patients2024-04: 623.4 appts per 1,000 patients2024-05: 670.5 appts per 1,000 patients2024-06: 594.7 appts per 1,000 patients2024-07: 659.1 appts per 1,000 patients2024-08: 535.7 appts per 1,000 patients2024-09: 566.7 appts per 1,000 patients2024-10: 938.6 appts per 1,000 patients2024-11: 616.2 appts per 1,000 patients2024-12: 525.5 appts per 1,000 patients2025-01: 693.1 appts per 1,000 patients2025-02: 561 appts per 1,000 patients2025-03: 639.1 appts per 1,000 patients2025-04: 551 appts per 1,000 patients2025-05: 566 appts per 1,000 patients2025-06: 567.4 appts per 1,000 patients2025-07: 575.2 appts per 1,000 patients2025-08: 509.6 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 45.9%September 2023 · 1 day: 5.2%September 2023 · 2–7 days: 12.3%September 2023 · 8–14 days: 17.2%September 2023 · 15–21 days: 8.1%September 2023 · 22–28 days: 5.2%September 2023 · > 28 days: 6.1%October 2023 · Same day: 31.7%October 2023 · 1 day: 3.5%October 2023 · 2–7 days: 13.7%October 2023 · 8–14 days: 12.7%October 2023 · 15–21 days: 7.7%October 2023 · 22–28 days: 6.9%October 2023 · > 28 days: 23.7%November 2023 · Same day: 44.7%November 2023 · 1 day: 5.0%November 2023 · 2–7 days: 13.8%November 2023 · 8–14 days: 18.8%November 2023 · 15–21 days: 8.4%November 2023 · 22–28 days: 4.5%November 2023 · > 28 days: 4.7%December 2023 · Same day: 47.2%December 2023 · 1 day: 4.2%December 2023 · 2–7 days: 10.9%December 2023 · 8–14 days: 17.9%December 2023 · 15–21 days: 10.0%December 2023 · 22–28 days: 5.1%December 2023 · > 28 days: 4.7%January 2024 · Same day: 47.1%January 2024 · 1 day: 5.4%January 2024 · 2–7 days: 15.9%January 2024 · 8–14 days: 15.4%January 2024 · 15–21 days: 6.5%January 2024 · 22–28 days: 3.9%January 2024 · > 28 days: 5.8%February 2024 · Same day: 50.0%February 2024 · 1 day: 4.7%February 2024 · 2–7 days: 11.6%February 2024 · 8–14 days: 18.0%February 2024 · 15–21 days: 7.4%February 2024 · 22–28 days: 4.1%February 2024 · > 28 days: 4.1%March 2024 · Same day: 49.8%March 2024 · 1 day: 5.9%March 2024 · 2–7 days: 10.7%March 2024 · 8–14 days: 14.8%March 2024 · 15–21 days: 8.8%March 2024 · 22–28 days: 4.9%March 2024 · > 28 days: 5.1%April 2024 · Same day: 51.9%April 2024 · 1 day: 5.0%April 2024 · 2–7 days: 10.5%April 2024 · 8–14 days: 10.6%April 2024 · 15–21 days: 11.3%April 2024 · 22–28 days: 5.1%April 2024 · > 28 days: 5.7%May 2024 · Same day: 46.8%May 2024 · 1 day: 5.2%May 2024 · 2–7 days: 12.2%May 2024 · 8–14 days: 16.9%May 2024 · 15–21 days: 8.8%May 2024 · 22–28 days: 4.7%May 2024 · > 28 days: 5.5%June 2024 · Same day: 50.3%June 2024 · 1 day: 4.6%June 2024 · 2–7 days: 15.3%June 2024 · 8–14 days: 13.2%June 2024 · 15–21 days: 6.8%June 2024 · 22–28 days: 4.9%June 2024 · > 28 days: 4.9%July 2024 · Same day: 45.4%July 2024 · 1 day: 5.1%July 2024 · 2–7 days: 16.5%July 2024 · 8–14 days: 16.7%July 2024 · 15–21 days: 7.2%July 2024 · 22–28 days: 4.7%July 2024 · > 28 days: 4.4%August 2024 · Same day: 51.5%August 2024 · 1 day: 3.5%August 2024 · 2–7 days: 9.6%August 2024 · 8–14 days: 12.2%August 2024 · 15–21 days: 10.9%August 2024 · 22–28 days: 6.4%August 2024 · > 28 days: 5.9%September 2024 · Same day: 48.1%September 2024 · 1 day: 3.7%September 2024 · 2–7 days: 11.1%September 2024 · 8–14 days: 11.2%September 2024 · 15–21 days: 10.1%September 2024 · 22–28 days: 7.6%September 2024 · > 28 days: 8.1%October 2024 · Same day: 33.2%October 2024 · 1 day: 4.2%October 2024 · 2–7 days: 9.8%October 2024 · 8–14 days: 8.6%October 2024 · 15–21 days: 8.0%October 2024 · 22–28 days: 8.8%October 2024 · > 28 days: 27.4%November 2024 · Same day: 45.6%November 2024 · 1 day: 4.9%November 2024 · 2–7 days: 11.7%November 2024 · 8–14 days: 11.2%November 2024 · 15–21 days: 10.2%November 2024 · 22–28 days: 10.7%November 2024 · > 28 days: 5.7%December 2024 · Same day: 47.0%December 2024 · 1 day: 4.0%December 2024 · 2–7 days: 10.0%December 2024 · 8–14 days: 11.1%December 2024 · 15–21 days: 9.3%December 2024 · 22–28 days: 10.6%December 2024 · > 28 days: 8.2%January 2025 · Same day: 45.0%January 2025 · 1 day: 5.2%January 2025 · 2–7 days: 11.6%January 2025 · 8–14 days: 9.6%January 2025 · 15–21 days: 8.4%January 2025 · 22–28 days: 8.7%January 2025 · > 28 days: 11.4%February 2025 · Same day: 48.6%February 2025 · 1 day: 3.9%February 2025 · 2–7 days: 9.6%February 2025 · 8–14 days: 9.8%February 2025 · 15–21 days: 9.5%February 2025 · 22–28 days: 11.3%February 2025 · > 28 days: 7.1%March 2025 · Same day: 40.2%March 2025 · 1 day: 3.6%March 2025 · 2–7 days: 11.8%March 2025 · 8–14 days: 12.1%March 2025 · 15–21 days: 11.6%March 2025 · 22–28 days: 12.7%March 2025 · > 28 days: 7.9%April 2025 · Same day: 46.5%April 2025 · 1 day: 4.1%April 2025 · 2–7 days: 10.1%April 2025 · 8–14 days: 11.8%April 2025 · 15–21 days: 12.0%April 2025 · 22–28 days: 8.0%April 2025 · > 28 days: 7.5%May 2025 · Same day: 43.6%May 2025 · 1 day: 3.8%May 2025 · 2–7 days: 12.8%May 2025 · 8–14 days: 12.3%May 2025 · 15–21 days: 9.2%May 2025 · 22–28 days: 7.0%May 2025 · > 28 days: 11.3%June 2025 · Same day: 48.0%June 2025 · 1 day: 3.6%June 2025 · 2–7 days: 11.1%June 2025 · 8–14 days: 11.8%June 2025 · 15–21 days: 9.2%June 2025 · 22–28 days: 9.0%June 2025 · > 28 days: 7.2%July 2025 · Same day: 45.6%July 2025 · 1 day: 4.3%July 2025 · 2–7 days: 11.3%July 2025 · 8–14 days: 11.5%July 2025 · 15–21 days: 10.1%July 2025 · 22–28 days: 6.9%July 2025 · > 28 days: 10.3%August 2025 · Same day: 45.6%August 2025 · 1 day: 3.4%August 2025 · 2–7 days: 10.1%August 2025 · 8–14 days: 10.0%August 2025 · 15–21 days: 11.1%August 2025 · 22–28 days: 11.0%August 2025 · > 28 days: 8.8%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 48/100
  • Very high demand (>500 appts/1K)
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.9%
Face-to-face %-0.7%
Telephone %+1%
Same-day %+1.8%
Appts per 1K-2.9%
Triage %+4.2%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice saw a notable increase in the percentage of telephone appointments, rising to 35.4% compared to the trailing average of 32.4%. This shift suggests a potential change in patient preferences or operational adjustments.

Several trends stand out. Firstly, the percentage of triage appointments has been steadily increasing, up by 4.2% this month. Additionally, the same-day appointment percentage rose by 1.8%, indicating a possible shift in appointment scheduling practices. The telephone appointment percentage also increased by 1%, which may reflect a change in patient access methods.

To investigate these trends, the practice manager should review the triage process to understand the increase in triage appointments. Additionally, examining the scheduling practices for same-day appointments could provide insights into the observed rise. Reviewing any recent changes in communication channels or patient access policies might also help explain the increase in telephone appointments.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-01
value 14.7 · avg 22.8 ± 3.4
triagePct2024-10
value 15.7 · avg 24.3 ± 3.3
sameDayPct2024-10
value 33.2 · avg 47 ± 5.1
phonePct2024-10
value 27.7 · avg 37.9 ± 3.7
f2fPct2024-10
value 64.8 · avg 51.2 ± 4.7
total2024-10
value 8813 · avg 6135.4 ± 949.6
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-04
14.2 → 18.9 (+33%)
triagePct2025-01
21.2 → 14.7 (-30.7%)
dnaRate2024-12
2.3 → 3.1 (+34.8%)
phonePct2024-11
27.7 → 38.9 (+40.4%)
triagePct2024-11
15.7 → 20.9 (+32.5%)
dnaRate2024-11
3.6 → 2.3 (-36.1%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

5.46

Nurse FTE

5.05

Direct Patient Care FTE

6.49

Admin FTE

23.37

1 practices reporting · 100.0% coverage

Staff group mix

GP5.5 FTE · 14%
Nurse5.0 FTE · 13%
Direct Patient Care6.5 FTE · 16%
Admin23.4 FTE · 58%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP5.46 FTE · 8 headcount
Partner2.16 FTE (40%) · 4 hc
Salaried3.30 FTE (60%) · 4 hc
Nurses5.06 FTE · 8 headcount
Practice Nurse2.51 FTE (50%) · 4 hc
Advanced / Specialist1.55 FTE (31%) · 3 hc
Other1.00 FTE (20%) · 1 hc
Admin / Non-clinical23.37 FTE · 30 headcount
Management3.64 FTE (16%) · 4 hc
Reception / Admin8.56 FTE (37%) · 11 hc
Other11.17 FTE (48%) · 15 hc
Direct Patient Care6.49 FTE · 9 headcount
Pharmacist1.48 FTE (23%) · 2 hc
HCA / Nursing Assistant1.84 FTE (28%) · 3 hc
Paramedic1.00 FTE (15%) · 1 hc
Other2.17 FTE (33%) · 3 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-031101928GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 6 FTEGP · 2024-09: 6 FTEGP · 2024-10: 6 FTEGP · 2024-11: 7 FTEGP · 2024-12: 6 FTEGP · 2025-01: 6 FTEGP · 2025-02: 7 FTEGP · 2025-03: 7 FTEGP · 2025-04: 7 FTEGP · 2025-05: 6 FTEGP · 2025-06: 6 FTEGP · 2025-07: 6 FTEGP · 2025-08: 4 FTEGP · 2025-09: 4 FTEGP · 2025-10: 5 FTEGP · 2025-11: 6 FTEGP · 2025-12: 6 FTEGP · 2026-01: 6 FTEGP · 2026-02: 5 FTEGP · 2026-03: 5 FTENurse · 2024-03: 5 FTENurse · 2024-04: 5 FTENurse · 2024-05: 5 FTENurse · 2024-06: 5 FTENurse · 2024-07: 5 FTENurse · 2024-08: 5 FTENurse · 2024-09: 5 FTENurse · 2024-10: 5 FTENurse · 2024-11: 5 FTENurse · 2024-12: 4 FTENurse · 2025-01: 5 FTENurse · 2025-02: 5 FTENurse · 2025-03: 5 FTENurse · 2025-04: 5 FTENurse · 2025-05: 5 FTENurse · 2025-06: 5 FTENurse · 2025-07: 5 FTENurse · 2025-08: 5 FTENurse · 2025-09: 5 FTENurse · 2025-10: 5 FTENurse · 2025-11: 5 FTENurse · 2025-12: 5 FTENurse · 2026-01: 5 FTENurse · 2026-02: 5 FTENurse · 2026-03: 5 FTEDPC · 2024-03: 6 FTEDPC · 2024-04: 6 FTEDPC · 2024-05: 6 FTEDPC · 2024-06: 6 FTEDPC · 2024-07: 6 FTEDPC · 2024-08: 5 FTEDPC · 2024-09: 5 FTEDPC · 2024-10: 5 FTEDPC · 2024-11: 5 FTEDPC · 2024-12: 5 FTEDPC · 2025-01: 5 FTEDPC · 2025-02: 5 FTEDPC · 2025-03: 5 FTEDPC · 2025-04: 5 FTEDPC · 2025-05: 5 FTEDPC · 2025-06: 6 FTEDPC · 2025-07: 6 FTEDPC · 2025-08: 6 FTEDPC · 2025-09: 6 FTEDPC · 2025-10: 6 FTEDPC · 2025-11: 6 FTEDPC · 2025-12: 6 FTEDPC · 2026-01: 6 FTEDPC · 2026-02: 6 FTEDPC · 2026-03: 6 FTEAdmin · 2024-03: 24 FTEAdmin · 2024-04: 23 FTEAdmin · 2024-05: 25 FTEAdmin · 2024-06: 26 FTEAdmin · 2024-07: 26 FTEAdmin · 2024-08: 25 FTEAdmin · 2024-09: 25 FTEAdmin · 2024-10: 25 FTEAdmin · 2024-11: 25 FTEAdmin · 2024-12: 25 FTEAdmin · 2025-01: 24 FTEAdmin · 2025-02: 24 FTEAdmin · 2025-03: 23 FTEAdmin · 2025-04: 23 FTEAdmin · 2025-05: 23 FTEAdmin · 2025-06: 24 FTEAdmin · 2025-07: 24 FTEAdmin · 2025-08: 24 FTEAdmin · 2025-09: 23 FTEAdmin · 2025-10: 23 FTEAdmin · 2025-11: 23 FTEAdmin · 2025-12: 23 FTEAdmin · 2026-01: 23 FTEAdmin · 2026-02: 23 FTEAdmin · 2026-03: 23 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good92.2%
Phone easy39.2%
Website easy90.5%
100.0% coverage

Prescribing volume

2.28

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.