GP Practice

Burnham Surgery

F81126

Compare to

Registered patients

9,940

NHS Digital list size

GP FTE

6.27

NHS Digital workforce

Patients per GP FTE

1,585

Items per patient

2.19

prescribing volume

GPPS overall good

77.4%

patient experience

Access KPIs · August 2025

Same-day %

25%

Month: August 2025

Appts per 1K patients

504

all bookings (incl. triage)

Patient contacts per 1K

480

F2F + phone + video only

28+ day backlog

15.7%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face76.7%
Telephone14.4%
Video / online4.2%
Triage8.3%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %25.0%43.0%-18.0%
Face-to-face %76.7%58.4%+18.3%
Telephone %14.4%21.9%-7.5%
Appts per 1K503.7479.7+24.0
Triage %8.3%8.7%-0.4%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080316293Same-day % · 2023-09: 26.8%Same-day % · 2023-10: 22.9%Same-day % · 2023-11: 30.3%Same-day % · 2023-12: 31.9%Same-day % · 2024-01: 28.5%Same-day % · 2024-02: 27.7%Same-day % · 2024-03: 28.1%Same-day % · 2024-04: 30.4%Same-day % · 2024-05: 30.3%Same-day % · 2024-06: 29.8%Same-day % · 2024-07: 28.5%Same-day % · 2024-08: 27.9%Same-day % · 2024-09: 26.3%Same-day % · 2024-10: 19.5%Same-day % · 2024-11: 25.2%Same-day % · 2024-12: 30.3%Same-day % · 2025-01: 29.6%Same-day % · 2025-02: 27.3%Same-day % · 2025-03: 29.0%Same-day % · 2025-04: 28.5%Same-day % · 2025-05: 27.3%Same-day % · 2025-06: 29.3%Same-day % · 2025-07: 24.5%Same-day % · 2025-08: 25.0%F2F % · 2023-09: 79.7%F2F % · 2023-10: 82.7%F2F % · 2023-11: 78.1%F2F % · 2023-12: 75.5%F2F % · 2024-01: 71.5%F2F % · 2024-02: 72.9%F2F % · 2024-03: 73.0%F2F % · 2024-04: 74.8%F2F % · 2024-05: 74.9%F2F % · 2024-06: 73.4%F2F % · 2024-07: 73.4%F2F % · 2024-08: 74.6%F2F % · 2024-09: 74.2%F2F % · 2024-10: 80.2%F2F % · 2024-11: 76.9%F2F % · 2024-12: 76.2%F2F % · 2025-01: 77.9%F2F % · 2025-02: 78.2%F2F % · 2025-03: 77.7%F2F % · 2025-04: 76.7%F2F % · 2025-05: 78.6%F2F % · 2025-06: 76.2%F2F % · 2025-07: 73.8%F2F % · 2025-08: 76.7%Phone % · 2023-09: 15.1%Phone % · 2023-10: 11.7%Phone % · 2023-11: 16.3%Phone % · 2023-12: 17.9%Phone % · 2024-01: 19.9%Phone % · 2024-02: 19.2%Phone % · 2024-03: 17.4%Phone % · 2024-04: 16.8%Phone % · 2024-05: 17.1%Phone % · 2024-06: 18.0%Phone % · 2024-07: 18.8%Phone % · 2024-08: 18.4%Phone % · 2024-09: 17.4%Phone % · 2024-10: 12.8%Phone % · 2024-11: 15.5%Phone % · 2024-12: 15.5%Phone % · 2025-01: 13.5%Phone % · 2025-02: 13.1%Phone % · 2025-03: 13.4%Phone % · 2025-04: 15.1%Phone % · 2025-05: 13.3%Phone % · 2025-06: 15.2%Phone % · 2025-07: 16.2%Phone % · 2025-08: 14.4%Video % · 2023-09: 0.1%Video % · 2023-10: 0.1%Video % · 2023-11: 0.2%Video % · 2023-12: 1.1%Video % · 2024-01: 3.6%Video % · 2024-02: 3.6%Video % · 2024-03: 4.6%Video % · 2024-04: 3.8%Video % · 2024-05: 4.3%Video % · 2024-06: 4.8%Video % · 2024-07: 4.9%Video % · 2024-08: 4.2%Video % · 2024-09: 5.4%Video % · 2024-10: 3.1%Video % · 2024-11: 4.1%Video % · 2024-12: 4.1%Video % · 2025-01: 4.7%Video % · 2025-02: 4.3%Video % · 2025-03: 4.5%Video % · 2025-04: 4.2%Video % · 2025-05: 3.8%Video % · 2025-06: 3.6%Video % · 2025-07: 4.5%Video % · 2025-08: 4.2%Triage % · 2023-09: 10.2%Triage % · 2023-10: 7.2%Triage % · 2023-11: 10.5%Triage % · 2023-12: 12.9%Triage % · 2024-01: 15.0%Triage % · 2024-02: 13.9%Triage % · 2024-03: 12.4%Triage % · 2024-04: 12.4%Triage % · 2024-05: 12.6%Triage % · 2024-06: 13.2%Triage % · 2024-07: 13.7%Triage % · 2024-08: 13.4%Triage % · 2024-09: 12.5%Triage % · 2024-10: 8.9%Triage % · 2024-11: 10.9%Triage % · 2024-12: 9.6%Triage % · 2025-01: 8.9%Triage % · 2025-02: 7.0%Triage % · 2025-03: 7.4%Triage % · 2025-04: 7.3%Triage % · 2025-05: 6.7%Triage % · 2025-06: 7.6%Triage % · 2025-07: 8.0%Triage % · 2025-08: 8.3%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-084,5616,0977,6349,1702023-09: 6,064 appointments2023-10: 7,668 appointments2023-11: 6,292 appointments2023-12: 5,164 appointments2024-01: 6,473 appointments2024-02: 5,958 appointments2024-03: 5,142 appointments2024-04: 5,335 appointments2024-05: 5,583 appointments2024-06: 5,224 appointments2024-07: 6,432 appointments2024-08: 5,533 appointments2024-09: 5,889 appointments2024-10: 8,724 appointments2024-11: 6,466 appointments2024-12: 5,623 appointments2025-01: 6,138 appointments2025-02: 5,389 appointments2025-03: 5,767 appointments2025-04: 5,477 appointments2025-05: 5,620 appointments2025-06: 5,091 appointments2025-07: 6,493 appointments2025-08: 5,007 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-084596137689232023-09: 610.1 appts per 1,000 patients2023-10: 771.4 appts per 1,000 patients2023-11: 633 appts per 1,000 patients2023-12: 519.5 appts per 1,000 patients2024-01: 651.2 appts per 1,000 patients2024-02: 599.4 appts per 1,000 patients2024-03: 517.3 appts per 1,000 patients2024-04: 536.7 appts per 1,000 patients2024-05: 561.7 appts per 1,000 patients2024-06: 525.6 appts per 1,000 patients2024-07: 647.1 appts per 1,000 patients2024-08: 556.6 appts per 1,000 patients2024-09: 592.5 appts per 1,000 patients2024-10: 877.7 appts per 1,000 patients2024-11: 650.5 appts per 1,000 patients2024-12: 565.7 appts per 1,000 patients2025-01: 617.5 appts per 1,000 patients2025-02: 542.2 appts per 1,000 patients2025-03: 580.2 appts per 1,000 patients2025-04: 551 appts per 1,000 patients2025-05: 565.4 appts per 1,000 patients2025-06: 512.2 appts per 1,000 patients2025-07: 653.2 appts per 1,000 patients2025-08: 503.7 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 26.8%September 2023 · 1 day: 7.2%September 2023 · 2–7 days: 19.3%September 2023 · 8–14 days: 17.8%September 2023 · 15–21 days: 11.1%September 2023 · 22–28 days: 5.9%September 2023 · > 28 days: 11.9%October 2023 · Same day: 22.9%October 2023 · 1 day: 5.5%October 2023 · 2–7 days: 18.3%October 2023 · 8–14 days: 20.2%October 2023 · 15–21 days: 10.4%October 2023 · 22–28 days: 12.4%October 2023 · > 28 days: 10.3%November 2023 · Same day: 30.3%November 2023 · 1 day: 6.7%November 2023 · 2–7 days: 21.7%November 2023 · 8–14 days: 13.1%November 2023 · 15–21 days: 8.6%November 2023 · 22–28 days: 8.5%November 2023 · > 28 days: 11.0%December 2023 · Same day: 31.9%December 2023 · 1 day: 8.1%December 2023 · 2–7 days: 21.1%December 2023 · 8–14 days: 14.9%December 2023 · 15–21 days: 8.2%December 2023 · 22–28 days: 4.8%December 2023 · > 28 days: 11.0%January 2024 · Same day: 28.5%January 2024 · 1 day: 6.8%January 2024 · 2–7 days: 29.4%January 2024 · 8–14 days: 13.2%January 2024 · 15–21 days: 6.3%January 2024 · 22–28 days: 3.9%January 2024 · > 28 days: 11.8%February 2024 · Same day: 27.7%February 2024 · 1 day: 6.9%February 2024 · 2–7 days: 25.6%February 2024 · 8–14 days: 18.3%February 2024 · 15–21 days: 7.9%February 2024 · 22–28 days: 4.9%February 2024 · > 28 days: 8.8%March 2024 · Same day: 28.1%March 2024 · 1 day: 5.8%March 2024 · 2–7 days: 23.1%March 2024 · 8–14 days: 17.1%March 2024 · 15–21 days: 8.7%March 2024 · 22–28 days: 7.0%March 2024 · > 28 days: 10.1%April 2024 · Same day: 30.4%April 2024 · 1 day: 5.6%April 2024 · 2–7 days: 21.0%April 2024 · 8–14 days: 17.4%April 2024 · 15–21 days: 7.5%April 2024 · 22–28 days: 5.3%April 2024 · > 28 days: 12.8%May 2024 · Same day: 30.3%May 2024 · 1 day: 6.2%May 2024 · 2–7 days: 20.1%May 2024 · 8–14 days: 17.5%May 2024 · 15–21 days: 7.3%May 2024 · 22–28 days: 4.8%May 2024 · > 28 days: 13.9%June 2024 · Same day: 29.8%June 2024 · 1 day: 5.5%June 2024 · 2–7 days: 21.2%June 2024 · 8–14 days: 15.6%June 2024 · 15–21 days: 9.3%June 2024 · 22–28 days: 6.5%June 2024 · > 28 days: 12.2%July 2024 · Same day: 28.5%July 2024 · 1 day: 5.4%July 2024 · 2–7 days: 21.5%July 2024 · 8–14 days: 17.0%July 2024 · 15–21 days: 11.2%July 2024 · 22–28 days: 4.9%July 2024 · > 28 days: 11.5%August 2024 · Same day: 27.9%August 2024 · 1 day: 5.2%August 2024 · 2–7 days: 20.2%August 2024 · 8–14 days: 19.2%August 2024 · 15–21 days: 11.1%August 2024 · 22–28 days: 6.5%August 2024 · > 28 days: 10.0%September 2024 · Same day: 26.3%September 2024 · 1 day: 6.4%September 2024 · 2–7 days: 25.3%September 2024 · 8–14 days: 17.9%September 2024 · 15–21 days: 9.0%September 2024 · 22–28 days: 4.6%September 2024 · > 28 days: 10.4%October 2024 · Same day: 19.5%October 2024 · 1 day: 4.4%October 2024 · 2–7 days: 17.7%October 2024 · 8–14 days: 15.8%October 2024 · 15–21 days: 11.6%October 2024 · 22–28 days: 15.5%October 2024 · > 28 days: 15.5%November 2024 · Same day: 25.2%November 2024 · 1 day: 5.2%November 2024 · 2–7 days: 20.8%November 2024 · 8–14 days: 12.9%November 2024 · 15–21 days: 15.5%November 2024 · 22–28 days: 8.1%November 2024 · > 28 days: 12.2%December 2024 · Same day: 30.3%December 2024 · 1 day: 6.4%December 2024 · 2–7 days: 21.8%December 2024 · 8–14 days: 12.3%December 2024 · 15–21 days: 11.0%December 2024 · 22–28 days: 7.8%December 2024 · > 28 days: 10.5%January 2025 · Same day: 29.6%January 2025 · 1 day: 6.5%January 2025 · 2–7 days: 20.7%January 2025 · 8–14 days: 13.6%January 2025 · 15–21 days: 8.1%January 2025 · 22–28 days: 6.8%January 2025 · > 28 days: 14.8%February 2025 · Same day: 27.3%February 2025 · 1 day: 6.0%February 2025 · 2–7 days: 18.1%February 2025 · 8–14 days: 13.8%February 2025 · 15–21 days: 17.2%February 2025 · 22–28 days: 7.2%February 2025 · > 28 days: 10.3%March 2025 · Same day: 29.0%March 2025 · 1 day: 6.0%March 2025 · 2–7 days: 19.5%March 2025 · 8–14 days: 14.7%March 2025 · 15–21 days: 12.9%March 2025 · 22–28 days: 7.9%March 2025 · > 28 days: 9.9%April 2025 · Same day: 28.5%April 2025 · 1 day: 5.9%April 2025 · 2–7 days: 16.1%April 2025 · 8–14 days: 16.0%April 2025 · 15–21 days: 12.5%April 2025 · 22–28 days: 7.4%April 2025 · > 28 days: 13.6%May 2025 · Same day: 27.3%May 2025 · 1 day: 5.5%May 2025 · 2–7 days: 14.6%May 2025 · 8–14 days: 12.5%May 2025 · 15–21 days: 15.5%May 2025 · 22–28 days: 10.1%May 2025 · > 28 days: 14.5%June 2025 · Same day: 29.3%June 2025 · 1 day: 4.7%June 2025 · 2–7 days: 13.7%June 2025 · 8–14 days: 12.8%June 2025 · 15–21 days: 13.2%June 2025 · 22–28 days: 10.9%June 2025 · > 28 days: 15.4%July 2025 · Same day: 24.5%July 2025 · 1 day: 5.8%July 2025 · 2–7 days: 18.1%July 2025 · 8–14 days: 12.7%July 2025 · 15–21 days: 11.0%July 2025 · 22–28 days: 11.0%July 2025 · > 28 days: 16.8%August 2025 · Same day: 25.0%August 2025 · 1 day: 6.0%August 2025 · 2–7 days: 15.4%August 2025 · 8–14 days: 13.8%August 2025 · 15–21 days: 14.6%August 2025 · 22–28 days: 9.7%August 2025 · > 28 days: 15.7%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

HIGHscore 83/100
  • Very high demand (>500 appts/1K)
  • Low same-day access (26.3%)
  • High long-wait rate (16% over 28d)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.7%
Face-to-face %-0.6%
Telephone %+2%
Same-day %-3.1%
Appts per 1K-0.7%
Triage %+2.9%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, Burnham Surgery's DNA rate has risen significantly by 2.3% compared to the practice's trailing average. This is a notable increase and may warrant further investigation into the reasons behind this rise.

Several trends are worth noting. Firstly, the phone percentage has increased by 2% month-on-month, which could indicate a shift in patient preference or operational changes. Secondly, the same-day percentage has decreased by 3.1%, suggesting a potential reduction in immediate access to appointments. Lastly, the triage percentage has increased by 2.9%, which might reflect a change in how appointments are being managed.

To investigate these trends, the practice manager could review the phone-mix shift in 2025-02 to see if it aligns with any system changes. Additionally, verifying the dip in face-to-face appointments in 2025-07 could help determine if it is a recording artefact or a genuine trend.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written 2 days ago). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-02
value 7 · avg 11.9 ± 1.8
triagePct2025-01
value 8.9 · avg 12.4 ± 1.7
phonePct2025-01
value 13.5 · avg 17.2 ± 1.9
triagePct2024-12
value 9.6 · avg 12.6 ± 1.5
sameDayPct2024-10
value 19.5 · avg 28.6 ± 2.2
phonePct2024-10
value 12.8 · avg 17.4 ± 2
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2024-11
3.1 → 4.1 (+32.3%)
dnaRate2024-11
3.8 → 5.1 (+34.2%)
videoPct2024-10
5.4 → 3.1 (-42.6%)
dnaRate2024-05
3.1 → 4.5 (+45.2%)
videoPct2024-01
1.1 → 3.6 (+227.3%)
videoPct2023-12
0.2 → 1.1 (+450%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2022-08-17 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2022-08-17.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

6.27

Nurse FTE

2.49

Direct Patient Care FTE

1.27

Admin FTE

13.92

1 practices reporting · 100.0% coverage

Staff group mix

GP6.3 FTE · 26%
Nurse2.5 FTE · 10%
Direct Patient Care1.3 FTE · 5%
Admin13.9 FTE · 58%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP6.27 FTE · 9 headcount
Partner1.87 FTE (30%) · 2 hc
Salaried1.20 FTE (19%) · 4 hc
Training (ST/F)3.20 FTE (51%) · 3 hc
Nurses2.49 FTE · 3 headcount
Practice Nurse2.49 FTE (100%) · 3 hc
Admin / Non-clinical13.92 FTE · 24 headcount
Management1.27 FTE (9%) · 2 hc
Reception / Admin7.43 FTE (53%) · 13 hc
Estates / Ancillary0.13 FTE (1%) · 1 hc
Other5.09 FTE (37%) · 8 hc
Direct Patient Care1.27 FTE · 2 headcount
HCA / Nursing Assistant1.27 FTE (100%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03051016GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 7 FTEGP · 2024-09: 7 FTEGP · 2024-10: 7 FTEGP · 2024-11: 7 FTEGP · 2024-12: 7 FTEGP · 2025-01: 7 FTEGP · 2025-02: 6 FTEGP · 2025-03: 6 FTEGP · 2025-04: 6 FTEGP · 2025-05: 6 FTEGP · 2025-06: 6 FTEGP · 2025-07: 6 FTEGP · 2025-08: 6 FTEGP · 2025-09: 7 FTEGP · 2025-10: 7 FTEGP · 2025-11: 7 FTEGP · 2025-12: 7 FTEGP · 2026-01: 7 FTEGP · 2026-02: 6 FTEGP · 2026-03: 6 FTENurse · 2024-03: 4 FTENurse · 2024-04: 4 FTENurse · 2024-05: 4 FTENurse · 2024-06: 4 FTENurse · 2024-07: 4 FTENurse · 2024-08: 4 FTENurse · 2024-09: 4 FTENurse · 2024-10: 4 FTENurse · 2024-11: 4 FTENurse · 2024-12: 4 FTENurse · 2025-01: 4 FTENurse · 2025-02: 4 FTENurse · 2025-03: 4 FTENurse · 2025-04: 4 FTENurse · 2025-05: 4 FTENurse · 2025-06: 3 FTENurse · 2025-07: 3 FTENurse · 2025-08: 3 FTENurse · 2025-09: 3 FTENurse · 2025-10: 3 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 12 FTEAdmin · 2024-04: 12 FTEAdmin · 2024-05: 12 FTEAdmin · 2024-06: 12 FTEAdmin · 2024-07: 12 FTEAdmin · 2024-08: 12 FTEAdmin · 2024-09: 12 FTEAdmin · 2024-10: 12 FTEAdmin · 2024-11: 13 FTEAdmin · 2024-12: 13 FTEAdmin · 2025-01: 13 FTEAdmin · 2025-02: 13 FTEAdmin · 2025-03: 13 FTEAdmin · 2025-04: 13 FTEAdmin · 2025-05: 14 FTEAdmin · 2025-06: 14 FTEAdmin · 2025-07: 14 FTEAdmin · 2025-08: 14 FTEAdmin · 2025-09: 14 FTEAdmin · 2025-10: 13 FTEAdmin · 2025-11: 14 FTEAdmin · 2025-12: 13 FTEAdmin · 2026-01: 14 FTEAdmin · 2026-02: 14 FTEAdmin · 2026-03: 14 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good77.4%
Phone easy21.4%
Website easy76.2%
100.0% coverage

Prescribing volume

2.19

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.