GP Practice

Greenwood And Wyncroft Surgery

F81674

Compare to

Registered patients

11,668

NHS Digital list size

GP FTE

2.09

NHS Digital workforce

Patients per GP FTE

5,583

Items per patient

1.4

prescribing volume

GPPS overall good

72.0%

patient experience

Access KPIs · August 2025

Same-day %

59.3%

Month: August 2025

Appts per 1K patients

483

all bookings (incl. triage)

Patient contacts per 1K

469

F2F + phone + video only

28+ day backlog

1.5%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face40.6%
Telephone7.4%
Video / online48.9%
Triage48.9%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %59.3%43.0%+16.3%
Face-to-face %40.6%58.4%-17.8%
Telephone %7.4%21.9%-14.5%
Appts per 1K483.3479.7+3.6
Triage %48.9%8.7%+40.2%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080316394Same-day % · 2023-09: 23.9%Same-day % · 2023-10: 20.4%Same-day % · 2023-11: 25.5%Same-day % · 2023-12: 27.1%Same-day % · 2024-01: 24.5%Same-day % · 2024-02: 22.4%Same-day % · 2024-03: 25.0%Same-day % · 2024-04: 22.9%Same-day % · 2024-05: 20.4%Same-day % · 2024-06: 23.0%Same-day % · 2024-07: 21.5%Same-day % · 2024-08: 21.7%Same-day % · 2024-09: 23.6%Same-day % · 2024-10: 17.6%Same-day % · 2024-11: 20.3%Same-day % · 2024-12: 25.3%Same-day % · 2025-01: 23.8%Same-day % · 2025-02: 22.1%Same-day % · 2025-03: 26.9%Same-day % · 2025-04: 57.9%Same-day % · 2025-05: 59.5%Same-day % · 2025-06: 61.8%Same-day % · 2025-07: 63.7%Same-day % · 2025-08: 59.3%F2F % · 2023-09: 53.0%F2F % · 2023-10: 65.8%F2F % · 2023-11: 65.3%F2F % · 2023-12: 65.3%F2F % · 2024-01: 64.2%F2F % · 2024-02: 63.8%F2F % · 2024-03: 77.2%F2F % · 2024-04: 80.9%F2F % · 2024-05: 80.2%F2F % · 2024-06: 79.3%F2F % · 2024-07: 79.9%F2F % · 2024-08: 81.2%F2F % · 2024-09: 80.5%F2F % · 2024-10: 83.9%F2F % · 2024-11: 80.4%F2F % · 2024-12: 78.3%F2F % · 2025-01: 82.5%F2F % · 2025-02: 82.2%F2F % · 2025-03: 78.0%F2F % · 2025-04: 43.7%F2F % · 2025-05: 42.4%F2F % · 2025-06: 41.2%F2F % · 2025-07: 38.1%F2F % · 2025-08: 40.6%Phone % · 2023-09: 43.3%Phone % · 2023-10: 29.0%Phone % · 2023-11: 29.7%Phone % · 2023-12: 29.9%Phone % · 2024-01: 31.7%Phone % · 2024-02: 32.0%Phone % · 2024-03: 19.5%Phone % · 2024-04: 14.3%Phone % · 2024-05: 15.0%Phone % · 2024-06: 15.7%Phone % · 2024-07: 15.3%Phone % · 2024-08: 14.3%Phone % · 2024-09: 13.4%Phone % · 2024-10: 10.3%Phone % · 2024-11: 13.2%Phone % · 2024-12: 15.8%Phone % · 2025-01: 13.9%Phone % · 2025-02: 14.1%Phone % · 2025-03: 13.0%Phone % · 2025-04: 8.2%Phone % · 2025-05: 7.4%Phone % · 2025-06: 7.5%Phone % · 2025-07: 7.8%Phone % · 2025-08: 7.4%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.2%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 6.6%Video % · 2025-04: 46.5%Video % · 2025-05: 48.6%Video % · 2025-06: 49.8%Video % · 2025-07: 51.9%Video % · 2025-08: 48.9%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 6.6%Triage % · 2025-04: 46.5%Triage % · 2025-05: 48.6%Triage % · 2025-06: 49.8%Triage % · 2025-07: 51.9%Triage % · 2025-08: 48.9%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-0842,3694,7347,0992023-09: 691 appointments2023-10: 2,524 appointments2023-11: 3,793 appointments2023-12: 2,826 appointments2024-01: 3,860 appointments2024-02: 3,581 appointments2024-03: 3,547 appointments2024-04: 3,368 appointments2024-05: 3,394 appointments2024-06: 3,196 appointments2024-07: 3,719 appointments2024-08: 3,068 appointments2024-09: 3,396 appointments2024-10: 4,788 appointments2024-11: 3,796 appointments2024-12: 2,774 appointments2025-01: 3,405 appointments2025-02: 2,915 appointments2025-03: 3,512 appointments2025-04: 5,769 appointments2025-05: 5,638 appointments2025-06: 6,412 appointments2025-07: 6,261 appointments2025-08: 5,639 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-0802034066082023-09: 59.2 appts per 1,000 patients2023-10: 216.3 appts per 1,000 patients2023-11: 325.1 appts per 1,000 patients2023-12: 242.2 appts per 1,000 patients2024-01: 330.8 appts per 1,000 patients2024-02: 306.9 appts per 1,000 patients2024-03: 304 appts per 1,000 patients2024-04: 288.7 appts per 1,000 patients2024-05: 290.9 appts per 1,000 patients2024-06: 273.9 appts per 1,000 patients2024-07: 318.7 appts per 1,000 patients2024-08: 262.9 appts per 1,000 patients2024-09: 291.1 appts per 1,000 patients2024-10: 410.4 appts per 1,000 patients2024-11: 325.3 appts per 1,000 patients2024-12: 237.7 appts per 1,000 patients2025-01: 291.8 appts per 1,000 patients2025-02: 249.8 appts per 1,000 patients2025-03: 301 appts per 1,000 patients2025-04: 494.4 appts per 1,000 patients2025-05: 483.2 appts per 1,000 patients2025-06: 549.5 appts per 1,000 patients2025-07: 536.6 appts per 1,000 patients2025-08: 483.3 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 23.9%September 2023 · 1 day: 7.8%September 2023 · 2–7 days: 20.7%September 2023 · 8–14 days: 19.0%September 2023 · 15–21 days: 15.3%September 2023 · 22–28 days: 10.9%September 2023 · > 28 days: 2.5%October 2023 · Same day: 20.4%October 2023 · 1 day: 7.1%October 2023 · 2–7 days: 21.4%October 2023 · 8–14 days: 23.2%October 2023 · 15–21 days: 11.9%October 2023 · 22–28 days: 10.3%October 2023 · > 28 days: 5.8%November 2023 · Same day: 25.5%November 2023 · 1 day: 8.8%November 2023 · 2–7 days: 20.3%November 2023 · 8–14 days: 17.7%November 2023 · 15–21 days: 17.3%November 2023 · 22–28 days: 7.6%November 2023 · > 28 days: 2.8%December 2023 · Same day: 27.1%December 2023 · 1 day: 8.4%December 2023 · 2–7 days: 19.7%December 2023 · 8–14 days: 17.5%December 2023 · 15–21 days: 19.0%December 2023 · 22–28 days: 6.7%December 2023 · > 28 days: 1.6%January 2024 · Same day: 24.5%January 2024 · 1 day: 6.5%January 2024 · 2–7 days: 16.1%January 2024 · 8–14 days: 25.0%January 2024 · 15–21 days: 14.5%January 2024 · 22–28 days: 9.6%January 2024 · > 28 days: 3.8%February 2024 · Same day: 22.4%February 2024 · 1 day: 7.1%February 2024 · 2–7 days: 15.9%February 2024 · 8–14 days: 30.3%February 2024 · 15–21 days: 17.5%February 2024 · 22–28 days: 6.0%February 2024 · > 28 days: 0.9%March 2024 · Same day: 25.0%March 2024 · 1 day: 7.8%March 2024 · 2–7 days: 19.1%March 2024 · 8–14 days: 27.4%March 2024 · 15–21 days: 13.9%March 2024 · 22–28 days: 4.6%March 2024 · > 28 days: 2.1%April 2024 · Same day: 22.9%April 2024 · 1 day: 6.5%April 2024 · 2–7 days: 19.0%April 2024 · 8–14 days: 27.0%April 2024 · 15–21 days: 17.5%April 2024 · 22–28 days: 5.6%April 2024 · > 28 days: 1.5%May 2024 · Same day: 20.4%May 2024 · 1 day: 7.6%May 2024 · 2–7 days: 24.3%May 2024 · 8–14 days: 28.6%May 2024 · 15–21 days: 10.5%May 2024 · 22–28 days: 7.4%May 2024 · > 28 days: 1.1%June 2024 · Same day: 23.0%June 2024 · 1 day: 6.2%June 2024 · 2–7 days: 27.0%June 2024 · 8–14 days: 24.6%June 2024 · 15–21 days: 12.4%June 2024 · 22–28 days: 4.6%June 2024 · > 28 days: 2.2%July 2024 · Same day: 21.5%July 2024 · 1 day: 7.3%July 2024 · 2–7 days: 26.7%July 2024 · 8–14 days: 25.5%July 2024 · 15–21 days: 10.6%July 2024 · 22–28 days: 5.6%July 2024 · > 28 days: 2.7%August 2024 · Same day: 21.7%August 2024 · 1 day: 8.8%August 2024 · 2–7 days: 27.5%August 2024 · 8–14 days: 26.6%August 2024 · 15–21 days: 8.9%August 2024 · 22–28 days: 4.8%August 2024 · > 28 days: 1.8%September 2024 · Same day: 23.6%September 2024 · 1 day: 6.3%September 2024 · 2–7 days: 25.9%September 2024 · 8–14 days: 25.0%September 2024 · 15–21 days: 11.5%September 2024 · 22–28 days: 5.5%September 2024 · > 28 days: 2.2%October 2024 · Same day: 17.6%October 2024 · 1 day: 6.1%October 2024 · 2–7 days: 16.7%October 2024 · 8–14 days: 16.9%October 2024 · 15–21 days: 17.8%October 2024 · 22–28 days: 14.0%October 2024 · > 28 days: 10.9%November 2024 · Same day: 20.3%November 2024 · 1 day: 7.0%November 2024 · 2–7 days: 16.8%November 2024 · 8–14 days: 15.5%November 2024 · 15–21 days: 18.1%November 2024 · 22–28 days: 11.6%November 2024 · > 28 days: 10.7%December 2024 · Same day: 25.3%December 2024 · 1 day: 6.2%December 2024 · 2–7 days: 18.9%December 2024 · 8–14 days: 17.0%December 2024 · 15–21 days: 18.7%December 2024 · 22–28 days: 10.5%December 2024 · > 28 days: 3.4%January 2025 · Same day: 23.8%January 2025 · 1 day: 6.8%January 2025 · 2–7 days: 17.2%January 2025 · 8–14 days: 20.6%January 2025 · 15–21 days: 14.5%January 2025 · 22–28 days: 12.3%January 2025 · > 28 days: 4.8%February 2025 · Same day: 22.1%February 2025 · 1 day: 7.4%February 2025 · 2–7 days: 16.5%February 2025 · 8–14 days: 22.5%February 2025 · 15–21 days: 19.0%February 2025 · 22–28 days: 9.8%February 2025 · > 28 days: 2.7%March 2025 · Same day: 26.9%March 2025 · 1 day: 5.8%March 2025 · 2–7 days: 18.1%March 2025 · 8–14 days: 27.1%March 2025 · 15–21 days: 12.8%March 2025 · 22–28 days: 7.5%March 2025 · > 28 days: 1.9%April 2025 · Same day: 57.9%April 2025 · 1 day: 4.0%April 2025 · 2–7 days: 12.2%April 2025 · 8–14 days: 12.7%April 2025 · 15–21 days: 8.3%April 2025 · 22–28 days: 3.8%April 2025 · > 28 days: 1.1%May 2025 · Same day: 59.5%May 2025 · 1 day: 3.0%May 2025 · 2–7 days: 10.1%May 2025 · 8–14 days: 15.0%May 2025 · 15–21 days: 8.2%May 2025 · 22–28 days: 3.5%May 2025 · > 28 days: 0.7%June 2025 · Same day: 61.8%June 2025 · 1 day: 2.9%June 2025 · 2–7 days: 10.0%June 2025 · 8–14 days: 10.7%June 2025 · 15–21 days: 9.4%June 2025 · 22–28 days: 4.2%June 2025 · > 28 days: 0.9%July 2025 · Same day: 63.7%July 2025 · 1 day: 4.2%July 2025 · 2–7 days: 10.2%July 2025 · 8–14 days: 6.5%July 2025 · 15–21 days: 8.4%July 2025 · 22–28 days: 5.7%July 2025 · > 28 days: 1.1%August 2025 · Same day: 59.3%August 2025 · 1 day: 2.5%August 2025 · 2–7 days: 9.6%August 2025 · 8–14 days: 9.4%August 2025 · 15–21 days: 10.1%August 2025 · 22–28 days: 7.6%August 2025 · > 28 days: 1.5%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 25/100
  • Very high demand (>500 appts/1K)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+6.6%
Face-to-face %-12.4%
Telephone %-9.7%
Same-day %+9.5%
Appts per 1K+6.6%
Triage %+15.6%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, Greenwood And Wyncroft Surgery saw a notable increase in video appointments, with a 46.5% rise from the previous month. This is the most significant change observed compared to the practice's trailing average. Additionally, the DNA rate has continued to decline, now at 2.1%, which is lower than the trailing average of 4.3%.

Several trends and step changes have emerged. The percentage of video appointments has surged by 604.5% since 2025-03, indicating a significant shift in appointment modality. Conversely, face-to-face appointments have decreased by 12.4% this month, and telephone appointments have dropped by 9.7%. These shifts suggest a potential change in patient preferences or operational adjustments.

To investigate these changes, the practice manager should review the video appointment uptake to understand the reasons behind the sharp increase. Additionally, examining the decrease in face-to-face and telephone appointments could reveal whether this is due to operational changes or patient behaviour.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-06
value 49.8 · avg 8.5 ± 17.6
sameDayPct2025-06
value 61.8 · avg 28.6 ± 13.7
phonePct2025-06
value 7.5 · avg 12.9 ± 2.7
f2fPct2025-06
value 41.2 · avg 74.4 ± 14.1
total2025-06
value 6412 · avg 3831.3 ± 973.2
dnaRate2025-06
value 2.1 · avg 4.3 ± 1.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-04
6.6 → 46.5 (+604.5%)
phonePct2025-04
13 → 8.2 (-36.9%)
triagePct2025-04
6.6 → 46.5 (+604.3%)
dnaRate2025-04
4.1 → 2.8 (-31.7%)
dnaRate2025-01
7 → 4.8 (-31.4%)
dnaRate2024-12
5.1 → 7 (+37.3%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

2.09

Nurse FTE

1.2

Direct Patient Care FTE

0.85

Admin FTE

1.52

1 practices reporting · 100.0% coverage

Staff group mix

GP2.1 FTE · 37%
Nurse1.2 FTE · 21%
Direct Patient Care0.8 FTE · 15%
Admin1.5 FTE · 27%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP2.09 FTE · 3 headcount
Partner1.53 FTE (73%) · 2 hc
Locum0.56 FTE (27%) · 1 hc
Nurses1.20 FTE · 2 headcount
Practice Nurse0.40 FTE (33%) · 1 hc
Advanced / Specialist0.80 FTE (67%) · 1 hc
Admin / Non-clinical1.52 FTE · 2 headcount
Management0.80 FTE (53%) · 1 hc
Reception / Admin0.72 FTE (47%) · 1 hc
Direct Patient Care0.85 FTE · 2 headcount
Pharmacist0.21 FTE (25%) · 1 hc
Other0.64 FTE (75%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-031123GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 2 FTEGP · 2026-02: 2 FTEGP · 2026-03: 2 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 2 FTENurse · 2025-06: 2 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 2 FTEAdmin · 2024-04: 2 FTEAdmin · 2024-05: 2 FTEAdmin · 2024-06: 2 FTEAdmin · 2024-07: 2 FTEAdmin · 2024-08: 2 FTEAdmin · 2024-09: 2 FTEAdmin · 2024-10: 2 FTEAdmin · 2024-11: 2 FTEAdmin · 2024-12: 2 FTEAdmin · 2025-01: 2 FTEAdmin · 2025-02: 2 FTEAdmin · 2025-03: 2 FTEAdmin · 2025-04: 2 FTEAdmin · 2025-05: 2 FTEAdmin · 2025-06: 2 FTEAdmin · 2025-07: 2 FTEAdmin · 2025-08: 2 FTEAdmin · 2025-09: 2 FTEAdmin · 2025-10: 2 FTEAdmin · 2025-11: 2 FTEAdmin · 2025-12: 2 FTEAdmin · 2026-01: 2 FTEAdmin · 2026-02: 2 FTEAdmin · 2026-03: 2 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good72.0%
Phone easy20.7%
Website easy69.5%
100.0% coverage

Prescribing volume

1.4

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.