GP Practice

First Avenue Surgery

F82003

Compare to

Registered patients

5,078

NHS Digital list size

GP FTE

0.8

NHS Digital workforce

Patients per GP FTE

6,348

Items per patient

1.47

prescribing volume

GPPS overall good

59.4%

patient experience

Access KPIs · August 2025

Same-day %

22.2%

Month: August 2025

Appts per 1K patients

335

all bookings (incl. triage)

Patient contacts per 1K

333

F2F + phone + video only

28+ day backlog

2.3%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face71.0%
Telephone28.3%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %22.2%43.0%-20.8%
Face-to-face %71.0%58.4%+12.6%
Telephone %28.3%21.9%+6.4%
Appts per 1K335.0479.7-144.7
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080275380Same-day % · 2023-08: 21.9%Same-day % · 2023-09: 19.5%Same-day % · 2023-10: 21.0%Same-day % · 2023-11: 22.5%Same-day % · 2023-12: 27.6%Same-day % · 2024-01: 28.6%Same-day % · 2024-02: 21.1%Same-day % · 2024-03: 22.3%Same-day % · 2024-04: 23.0%Same-day % · 2024-05: 24.6%Same-day % · 2024-06: 19.6%Same-day % · 2024-07: 24.1%Same-day % · 2024-08: 27.5%Same-day % · 2024-09: 24.8%Same-day % · 2024-11: 24.0%Same-day % · 2024-12: 23.6%Same-day % · 2025-01: 22.5%Same-day % · 2025-02: 22.2%Same-day % · 2025-03: 23.6%Same-day % · 2025-04: 27.2%Same-day % · 2025-05: 23.8%Same-day % · 2025-06: 23.1%Same-day % · 2025-07: 22.3%Same-day % · 2025-08: 22.2%F2F % · 2023-08: 52.6%F2F % · 2023-09: 59.0%F2F % · 2023-10: 58.8%F2F % · 2023-11: 56.3%F2F % · 2023-12: 56.7%F2F % · 2024-01: 64.0%F2F % · 2024-02: 63.8%F2F % · 2024-03: 66.6%F2F % · 2024-04: 61.1%F2F % · 2024-05: 61.8%F2F % · 2024-06: 62.2%F2F % · 2024-07: 67.5%F2F % · 2024-08: 67.9%F2F % · 2024-09: 64.2%F2F % · 2024-11: 66.8%F2F % · 2024-12: 67.5%F2F % · 2025-01: 67.3%F2F % · 2025-02: 67.1%F2F % · 2025-03: 67.0%F2F % · 2025-04: 68.0%F2F % · 2025-05: 68.7%F2F % · 2025-06: 68.8%F2F % · 2025-07: 69.2%F2F % · 2025-08: 71.0%Phone % · 2023-08: 47.2%Phone % · 2023-09: 40.2%Phone % · 2023-10: 39.8%Phone % · 2023-11: 43.2%Phone % · 2023-12: 42.9%Phone % · 2024-01: 35.6%Phone % · 2024-02: 35.6%Phone % · 2024-03: 32.3%Phone % · 2024-04: 38.3%Phone % · 2024-05: 37.7%Phone % · 2024-06: 36.6%Phone % · 2024-07: 31.9%Phone % · 2024-08: 30.1%Phone % · 2024-09: 34.5%Phone % · 2024-11: 31.8%Phone % · 2024-12: 31.3%Phone % · 2025-01: 31.1%Phone % · 2025-02: 31.7%Phone % · 2025-03: 31.8%Phone % · 2025-04: 31.1%Phone % · 2025-05: 30.8%Phone % · 2025-06: 30.3%Phone % · 2025-07: 29.4%Phone % · 2025-08: 28.3%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-081,3871,8062,2252,6442023-08: 1,645 appointments2023-09: 2,073 appointments2023-10: 2,221 appointments2023-11: 1,933 appointments2023-12: 1,628 appointments2024-01: 2,271 appointments2024-02: 2,395 appointments2024-03: 2,462 appointments2024-04: 2,522 appointments2024-05: 2,369 appointments2024-06: 2,139 appointments2024-07: 2,178 appointments2024-08: 1,509 appointments2024-09: 2,174 appointments2024-11: 2,033 appointments2024-12: 2,018 appointments2025-01: 2,073 appointments2025-02: 2,039 appointments2025-03: 2,208 appointments2025-04: 1,829 appointments2025-05: 1,960 appointments2025-06: 2,176 appointments2025-07: 2,304 appointments2025-08: 1,701 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-082733564385212023-08: 323.9 appts per 1,000 patients2023-09: 408.2 appts per 1,000 patients2023-10: 437.4 appts per 1,000 patients2023-11: 380.7 appts per 1,000 patients2023-12: 320.6 appts per 1,000 patients2024-01: 447.2 appts per 1,000 patients2024-02: 471.6 appts per 1,000 patients2024-03: 484.8 appts per 1,000 patients2024-04: 496.7 appts per 1,000 patients2024-05: 466.5 appts per 1,000 patients2024-06: 421.2 appts per 1,000 patients2024-07: 428.9 appts per 1,000 patients2024-08: 297.2 appts per 1,000 patients2024-09: 428.1 appts per 1,000 patients2024-11: 400.4 appts per 1,000 patients2024-12: 397.4 appts per 1,000 patients2025-01: 408.2 appts per 1,000 patients2025-02: 401.5 appts per 1,000 patients2025-03: 434.8 appts per 1,000 patients2025-04: 360.2 appts per 1,000 patients2025-05: 386 appts per 1,000 patients2025-06: 428.5 appts per 1,000 patients2025-07: 453.7 appts per 1,000 patients2025-08: 335 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 21.9%August 2023 · 1 day: 6.9%August 2023 · 2–7 days: 18.0%August 2023 · 8–14 days: 14.9%August 2023 · 15–21 days: 26.3%August 2023 · 22–28 days: 6.8%August 2023 · > 28 days: 5.2%September 2023 · Same day: 19.5%September 2023 · 1 day: 6.6%September 2023 · 2–7 days: 24.2%September 2023 · 8–14 days: 17.3%September 2023 · 15–21 days: 14.3%September 2023 · 22–28 days: 13.8%September 2023 · > 28 days: 4.3%October 2023 · Same day: 21.0%October 2023 · 1 day: 8.2%October 2023 · 2–7 days: 19.8%October 2023 · 8–14 days: 10.9%October 2023 · 15–21 days: 14.6%October 2023 · 22–28 days: 13.4%October 2023 · > 28 days: 12.0%November 2023 · Same day: 22.5%November 2023 · 1 day: 5.6%November 2023 · 2–7 days: 22.1%November 2023 · 8–14 days: 12.1%November 2023 · 15–21 days: 11.0%November 2023 · 22–28 days: 13.8%November 2023 · > 28 days: 12.9%December 2023 · Same day: 27.6%December 2023 · 1 day: 10.3%December 2023 · 2–7 days: 17.2%December 2023 · 8–14 days: 7.6%December 2023 · 15–21 days: 9.6%December 2023 · 22–28 days: 19.2%December 2023 · > 28 days: 8.5%January 2024 · Same day: 28.6%January 2024 · 1 day: 8.9%January 2024 · 2–7 days: 21.2%January 2024 · 8–14 days: 11.5%January 2024 · 15–21 days: 8.6%January 2024 · 22–28 days: 7.5%January 2024 · > 28 days: 13.8%February 2024 · Same day: 21.1%February 2024 · 1 day: 10.9%February 2024 · 2–7 days: 21.2%February 2024 · 8–14 days: 17.6%February 2024 · 15–21 days: 12.7%February 2024 · 22–28 days: 10.2%February 2024 · > 28 days: 6.3%March 2024 · Same day: 22.3%March 2024 · 1 day: 9.4%March 2024 · 2–7 days: 23.6%March 2024 · 8–14 days: 23.5%March 2024 · 15–21 days: 15.6%March 2024 · 22–28 days: 3.5%March 2024 · > 28 days: 2.0%April 2024 · Same day: 23.0%April 2024 · 1 day: 8.9%April 2024 · 2–7 days: 26.1%April 2024 · 8–14 days: 22.1%April 2024 · 15–21 days: 11.2%April 2024 · 22–28 days: 7.3%April 2024 · > 28 days: 1.5%May 2024 · Same day: 24.6%May 2024 · 1 day: 9.0%May 2024 · 2–7 days: 24.7%May 2024 · 8–14 days: 23.5%May 2024 · 15–21 days: 5.6%May 2024 · 22–28 days: 9.2%May 2024 · > 28 days: 3.5%June 2024 · Same day: 19.6%June 2024 · 1 day: 6.9%June 2024 · 2–7 days: 25.4%June 2024 · 8–14 days: 24.7%June 2024 · 15–21 days: 8.1%June 2024 · 22–28 days: 8.4%June 2024 · > 28 days: 6.9%July 2024 · Same day: 24.1%July 2024 · 1 day: 7.8%July 2024 · 2–7 days: 22.9%July 2024 · 8–14 days: 23.6%July 2024 · 15–21 days: 6.9%July 2024 · 22–28 days: 7.6%July 2024 · > 28 days: 7.0%August 2024 · Same day: 27.5%August 2024 · 1 day: 6.2%August 2024 · 2–7 days: 22.5%August 2024 · 8–14 days: 20.6%August 2024 · 15–21 days: 6.0%August 2024 · 22–28 days: 8.8%August 2024 · > 28 days: 8.6%September 2024 · Same day: 24.8%September 2024 · 1 day: 7.6%September 2024 · 2–7 days: 21.9%September 2024 · 8–14 days: 27.4%September 2024 · 15–21 days: 5.4%September 2024 · 22–28 days: 6.1%September 2024 · > 28 days: 6.8%November 2024 · Same day: 24.0%November 2024 · 1 day: 6.2%November 2024 · 2–7 days: 25.9%November 2024 · 8–14 days: 23.6%November 2024 · 15–21 days: 8.5%November 2024 · 22–28 days: 4.4%November 2024 · > 28 days: 7.4%December 2024 · Same day: 23.6%December 2024 · 1 day: 7.2%December 2024 · 2–7 days: 26.3%December 2024 · 8–14 days: 23.5%December 2024 · 15–21 days: 8.7%December 2024 · 22–28 days: 3.7%December 2024 · > 28 days: 7.0%January 2025 · Same day: 22.5%January 2025 · 1 day: 7.0%January 2025 · 2–7 days: 30.9%January 2025 · 8–14 days: 20.4%January 2025 · 15–21 days: 6.7%January 2025 · 22–28 days: 3.2%January 2025 · > 28 days: 9.2%February 2025 · Same day: 22.2%February 2025 · 1 day: 6.4%February 2025 · 2–7 days: 29.3%February 2025 · 8–14 days: 26.1%February 2025 · 15–21 days: 7.9%February 2025 · 22–28 days: 5.3%February 2025 · > 28 days: 2.8%March 2025 · Same day: 23.6%March 2025 · 1 day: 7.9%March 2025 · 2–7 days: 42.9%March 2025 · 8–14 days: 16.8%March 2025 · 15–21 days: 5.1%March 2025 · 22–28 days: 2.2%March 2025 · > 28 days: 1.5%April 2025 · Same day: 27.2%April 2025 · 1 day: 9.5%April 2025 · 2–7 days: 33.6%April 2025 · 8–14 days: 19.6%April 2025 · 15–21 days: 6.2%April 2025 · 22–28 days: 2.8%April 2025 · > 28 days: 1.0%May 2025 · Same day: 23.8%May 2025 · 1 day: 7.6%May 2025 · 2–7 days: 21.7%May 2025 · 8–14 days: 25.8%May 2025 · 15–21 days: 10.8%May 2025 · 22–28 days: 5.8%May 2025 · > 28 days: 4.5%June 2025 · Same day: 23.1%June 2025 · 1 day: 7.2%June 2025 · 2–7 days: 22.4%June 2025 · 8–14 days: 28.8%June 2025 · 15–21 days: 7.0%June 2025 · 22–28 days: 3.7%June 2025 · > 28 days: 7.9%July 2025 · Same day: 22.3%July 2025 · 1 day: 8.4%July 2025 · 2–7 days: 31.1%July 2025 · 8–14 days: 23.7%July 2025 · 15–21 days: 8.0%July 2025 · 22–28 days: 3.6%July 2025 · > 28 days: 2.9%August 2025 · Same day: 22.2%August 2025 · 1 day: 7.5%August 2025 · 2–7 days: 29.6%August 2025 · 8–14 days: 28.5%August 2025 · 15–21 days: 6.4%August 2025 · 22–28 days: 3.4%August 2025 · > 28 days: 2.3%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

HIGHscore 76/100
  • High demand (>400 appts/1K)
  • High DNA rate (11.6%)
  • Low same-day access (22.5%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.3%
Face-to-face %+1%
Telephone %-2.2%
Same-day %-2.7%
Appts per 1K-1.3%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage stood out, rising to 71% compared to the practice's trailing average of 67.5%. This is a notable increase and suggests a shift towards more in-person consultations.

Several trends are worth noting. The DNA rate has risen significantly, with a 58.9% increase in May 2025. Also, the telephone percentage has decreased by 2.2% month-on-month, indicating a shift away from phone consultations. These changes may reflect workflow adjustments or recording policy shifts.

To confirm these signals, review whether the recent increase in DNAs aligns with any changes in patient communication or appointment scheduling. Also, verify if the dip in telephone consultations correlates with a system change or staff training.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-08
value 28.3 · avg 31.3 ± 1.2
f2fPct2025-08
value 71 · avg 67.5 ± 1.2
sameDayPct2025-04
value 27.2 · avg 23.5 ± 1.8
dnaRate2025-04
value 7.3 · avg 10.5 ± 1
total2024-08
value 1509 · avg 2153 ± 280.6
sameDayPct2024-01
value 28.6 · avg 22.9 ± 2.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-05
7.3 → 11.6 (+58.9%)
dnaRate2024-01
8.2 → 11 (+34.1%)
dnaRate2023-09
4.4 → 7.3 (+65.9%)
phonePct2023-05
35.7 → 48.8 (+36.7%)
dnaRate2023-05
10.6 → 6.9 (-34.9%)
triagePct2022-11
0 → 0 (-100%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

0.8

Nurse FTE

1.32

Direct Patient Care FTE

0

Admin FTE

6.98

1 practices reporting · 100.0% coverage

Staff group mix

GP0.8 FTE · 9%
Nurse1.3 FTE · 15%
Direct Patient Care0.0 FTE · 0%
Admin7.0 FTE · 77%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP0.80 FTE · 1 headcount
Salaried0.80 FTE (100%) · 1 hc
Nurses1.32 FTE · 3 headcount
Practice Nurse0.53 FTE (40%) · 1 hc
Advanced / Specialist0.79 FTE (60%) · 2 hc
Admin / Non-clinical6.98 FTE · 11 headcount
Management1.44 FTE (21%) · 2 hc
Reception / Admin4.74 FTE (68%) · 7 hc
Other0.80 FTE (11%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030358GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 2 FTEGP · 2025-01: 2 FTEGP · 2025-02: 2 FTEGP · 2025-03: 2 FTEGP · 2025-04: 2 FTEGP · 2025-05: 2 FTEGP · 2025-06: 2 FTEGP · 2025-07: 2 FTEGP · 2025-08: 1 FTEGP · 2025-09: 1 FTEGP · 2025-10: 1 FTEGP · 2025-11: 1 FTEGP · 2025-12: 1 FTEGP · 2026-01: 1 FTEGP · 2026-02: 1 FTEGP · 2026-03: 1 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 6 FTEAdmin · 2024-04: 6 FTEAdmin · 2024-05: 6 FTEAdmin · 2024-06: 6 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 6 FTEAdmin · 2024-09: 6 FTEAdmin · 2024-10: 6 FTEAdmin · 2024-11: 7 FTEAdmin · 2024-12: 7 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 7 FTEAdmin · 2025-04: 7 FTEAdmin · 2025-05: 7 FTEAdmin · 2025-06: 7 FTEAdmin · 2025-07: 7 FTEAdmin · 2025-08: 7 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 7 FTEAdmin · 2025-12: 7 FTEAdmin · 2026-01: 7 FTEAdmin · 2026-02: 7 FTEAdmin · 2026-03: 7 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good59.4%
Phone easy29.3%
Website easy80.5%
100.0% coverage

Prescribing volume

1.47

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.