GP Practice

John Smith Medical Centre

F82040

Compare to

Registered patients

4,540

NHS Digital list size

GP FTE

1.53

NHS Digital workforce

Patients per GP FTE

2,967

Items per patient

0.98

prescribing volume

GPPS overall good

57.0%

patient experience

Access KPIs · August 2025

Same-day %

19.3%

Month: August 2025

Appts per 1K patients

290

all bookings (incl. triage)

Patient contacts per 1K

286

F2F + phone + video only

28+ day backlog

1.4%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face72.6%
Telephone26.0%
Triage6.9%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %19.3%43.0%-23.7%
Face-to-face %72.6%58.4%+14.2%
Telephone %26.0%21.9%+4.1%
Appts per 1K290.3479.7-189.4
Triage %6.9%8.7%-1.8%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080336699Same-day % · 2023-08: 23.5%Same-day % · 2023-09: 28.0%Same-day % · 2023-10: 28.7%Same-day % · 2023-11: 32.2%Same-day % · 2023-12: 32.9%Same-day % · 2024-01: 31.3%Same-day % · 2024-02: 29.2%Same-day % · 2024-03: 28.9%Same-day % · 2024-04: 20.8%Same-day % · 2024-05: 23.9%Same-day % · 2024-06: 28.5%Same-day % · 2024-07: 21.4%Same-day % · 2024-08: 23.8%Same-day % · 2024-09: 26.7%Same-day % · 2024-11: 25.3%Same-day % · 2024-12: 32.1%Same-day % · 2025-01: 27.1%Same-day % · 2025-02: 33.2%Same-day % · 2025-03: 35.2%Same-day % · 2025-04: 29.9%Same-day % · 2025-05: 33.1%Same-day % · 2025-06: 36.6%Same-day % · 2025-07: 35.5%Same-day % · 2025-08: 19.3%F2F % · 2023-08: 88.7%F2F % · 2023-09: 85.4%F2F % · 2023-10: 84.8%F2F % · 2023-11: 82.3%F2F % · 2023-12: 82.0%F2F % · 2024-01: 76.7%F2F % · 2024-02: 73.4%F2F % · 2024-03: 72.2%F2F % · 2024-04: 71.4%F2F % · 2024-05: 67.7%F2F % · 2024-06: 73.5%F2F % · 2024-07: 73.5%F2F % · 2024-08: 72.3%F2F % · 2024-09: 79.7%F2F % · 2024-11: 70.1%F2F % · 2024-12: 68.1%F2F % · 2025-01: 63.9%F2F % · 2025-02: 64.2%F2F % · 2025-03: 59.3%F2F % · 2025-04: 61.0%F2F % · 2025-05: 65.6%F2F % · 2025-06: 59.6%F2F % · 2025-07: 62.8%F2F % · 2025-08: 72.6%Phone % · 2023-08: 5.1%Phone % · 2023-09: 9.6%Phone % · 2023-10: 10.8%Phone % · 2023-11: 11.1%Phone % · 2023-12: 13.5%Phone % · 2024-01: 17.2%Phone % · 2024-02: 19.6%Phone % · 2024-03: 19.9%Phone % · 2024-04: 21.8%Phone % · 2024-05: 25.8%Phone % · 2024-06: 21.9%Phone % · 2024-07: 20.3%Phone % · 2024-08: 21.6%Phone % · 2024-09: 14.2%Phone % · 2024-11: 22.8%Phone % · 2024-12: 25.5%Phone % · 2025-01: 24.7%Phone % · 2025-02: 19.8%Phone % · 2025-03: 21.2%Phone % · 2025-04: 24.6%Phone % · 2025-05: 17.7%Phone % · 2025-06: 25.2%Phone % · 2025-07: 23.0%Phone % · 2025-08: 26.0%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 5.2%Video % · 2025-02: 9.4%Video % · 2025-03: 13.4%Video % · 2025-04: 7.1%Video % · 2025-05: 12.0%Video % · 2025-06: 10.1%Video % · 2025-07: 5.7%Video % · 2025-08: 0.0%Triage % · 2023-08: 4.8%Triage % · 2023-09: 4.6%Triage % · 2023-10: 3.4%Triage % · 2023-11: 1.8%Triage % · 2023-12: 3.2%Triage % · 2024-01: 3.1%Triage % · 2024-02: 3.7%Triage % · 2024-03: 4.5%Triage % · 2024-04: 4.6%Triage % · 2024-05: 4.8%Triage % · 2024-06: 4.5%Triage % · 2024-07: 4.0%Triage % · 2024-08: 4.0%Triage % · 2024-09: 3.4%Triage % · 2024-11: 3.4%Triage % · 2024-12: 2.5%Triage % · 2025-01: 11.3%Triage % · 2025-02: 20.3%Triage % · 2025-03: 23.6%Triage % · 2025-04: 15.2%Triage % · 2025-05: 19.7%Triage % · 2025-06: 22.7%Triage % · 2025-07: 14.9%Triage % · 2025-08: 6.9%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-081,1061,2921,4771,6632023-08: 1,249 appointments2023-09: 1,381 appointments2023-10: 1,609 appointments2023-11: 1,517 appointments2023-12: 1,160 appointments2024-01: 1,415 appointments2024-02: 1,392 appointments2024-03: 1,376 appointments2024-04: 1,508 appointments2024-05: 1,491 appointments2024-06: 1,391 appointments2024-07: 1,571 appointments2024-08: 1,294 appointments2024-09: 1,430 appointments2024-11: 1,221 appointments2024-12: 1,229 appointments2025-01: 1,513 appointments2025-02: 1,421 appointments2025-03: 1,502 appointments2025-04: 1,412 appointments2025-05: 1,570 appointments2025-06: 1,328 appointments2025-07: 1,595 appointments2025-08: 1,318 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-082442853253662023-08: 275.1 appts per 1,000 patients2023-09: 304.2 appts per 1,000 patients2023-10: 354.4 appts per 1,000 patients2023-11: 334.1 appts per 1,000 patients2023-12: 255.5 appts per 1,000 patients2024-01: 311.7 appts per 1,000 patients2024-02: 306.6 appts per 1,000 patients2024-03: 303.1 appts per 1,000 patients2024-04: 332.2 appts per 1,000 patients2024-05: 328.4 appts per 1,000 patients2024-06: 306.4 appts per 1,000 patients2024-07: 346 appts per 1,000 patients2024-08: 285 appts per 1,000 patients2024-09: 315 appts per 1,000 patients2024-11: 268.9 appts per 1,000 patients2024-12: 270.7 appts per 1,000 patients2025-01: 333.3 appts per 1,000 patients2025-02: 313 appts per 1,000 patients2025-03: 330.8 appts per 1,000 patients2025-04: 311 appts per 1,000 patients2025-05: 345.8 appts per 1,000 patients2025-06: 292.5 appts per 1,000 patients2025-07: 351.3 appts per 1,000 patients2025-08: 290.3 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 23.5%August 2023 · 1 day: 8.7%August 2023 · 2–7 days: 34.8%August 2023 · 8–14 days: 23.9%August 2023 · 15–21 days: 8.6%August 2023 · 22–28 days: 0.5%September 2023 · Same day: 28.0%September 2023 · 1 day: 15.9%September 2023 · 2–7 days: 41.3%September 2023 · 8–14 days: 11.9%September 2023 · 15–21 days: 2.0%September 2023 · 22–28 days: 0.7%September 2023 · > 28 days: 0.2%October 2023 · Same day: 28.7%October 2023 · 1 day: 11.2%October 2023 · 2–7 days: 42.5%October 2023 · 8–14 days: 14.2%October 2023 · 15–21 days: 2.5%October 2023 · 22–28 days: 0.6%October 2023 · > 28 days: 0.2%November 2023 · Same day: 32.2%November 2023 · 1 day: 10.2%November 2023 · 2–7 days: 36.0%November 2023 · 8–14 days: 16.4%November 2023 · 15–21 days: 4.8%November 2023 · 22–28 days: 0.3%November 2023 · > 28 days: 0.1%December 2023 · Same day: 32.9%December 2023 · 1 day: 13.0%December 2023 · 2–7 days: 39.0%December 2023 · 8–14 days: 12.7%December 2023 · 15–21 days: 1.7%December 2023 · 22–28 days: 0.4%December 2023 · > 28 days: 0.3%January 2024 · Same day: 31.3%January 2024 · 1 day: 12.7%January 2024 · 2–7 days: 38.9%January 2024 · 8–14 days: 13.8%January 2024 · 15–21 days: 1.9%January 2024 · 22–28 days: 0.5%January 2024 · > 28 days: 0.9%February 2024 · Same day: 29.2%February 2024 · 1 day: 12.1%February 2024 · 2–7 days: 40.4%February 2024 · 8–14 days: 15.4%February 2024 · 15–21 days: 2.2%February 2024 · 22–28 days: 0.4%February 2024 · > 28 days: 0.3%March 2024 · Same day: 28.9%March 2024 · 1 day: 7.8%March 2024 · 2–7 days: 40.1%March 2024 · 8–14 days: 18.0%March 2024 · 15–21 days: 4.3%March 2024 · 22–28 days: 0.6%March 2024 · > 28 days: 0.2%April 2024 · Same day: 20.8%April 2024 · 1 day: 9.9%April 2024 · 2–7 days: 38.9%April 2024 · 8–14 days: 24.0%April 2024 · 15–21 days: 4.6%April 2024 · 22–28 days: 1.0%April 2024 · > 28 days: 0.7%May 2024 · Same day: 23.9%May 2024 · 1 day: 9.4%May 2024 · 2–7 days: 36.7%May 2024 · 8–14 days: 21.5%May 2024 · 15–21 days: 7.3%May 2024 · 22–28 days: 1.1%May 2024 · > 28 days: 0.1%June 2024 · Same day: 28.5%June 2024 · 1 day: 9.8%June 2024 · 2–7 days: 40.3%June 2024 · 8–14 days: 16.6%June 2024 · 15–21 days: 2.8%June 2024 · 22–28 days: 1.5%June 2024 · > 28 days: 0.5%July 2024 · Same day: 21.4%July 2024 · 1 day: 9.9%July 2024 · 2–7 days: 39.1%July 2024 · 8–14 days: 22.9%July 2024 · 15–21 days: 4.4%July 2024 · 22–28 days: 1.8%July 2024 · > 28 days: 0.5%August 2024 · Same day: 23.8%August 2024 · 1 day: 8.9%August 2024 · 2–7 days: 36.9%August 2024 · 8–14 days: 22.7%August 2024 · 15–21 days: 4.6%August 2024 · 22–28 days: 2.4%August 2024 · > 28 days: 0.7%September 2024 · Same day: 26.7%September 2024 · 1 day: 8.8%September 2024 · 2–7 days: 33.3%September 2024 · 8–14 days: 21.1%September 2024 · 15–21 days: 5.7%September 2024 · 22–28 days: 3.6%September 2024 · > 28 days: 0.8%November 2024 · Same day: 25.3%November 2024 · 1 day: 9.3%November 2024 · 2–7 days: 35.9%November 2024 · 8–14 days: 12.8%November 2024 · 15–21 days: 10.4%November 2024 · 22–28 days: 5.6%November 2024 · > 28 days: 0.7%December 2024 · Same day: 32.1%December 2024 · 1 day: 8.5%December 2024 · 2–7 days: 33.2%December 2024 · 8–14 days: 22.4%December 2024 · 15–21 days: 3.4%December 2024 · 22–28 days: 0.2%December 2024 · > 28 days: 0.2%January 2025 · Same day: 27.1%January 2025 · 1 day: 7.5%January 2025 · 2–7 days: 25.1%January 2025 · 8–14 days: 18.2%January 2025 · 15–21 days: 12.9%January 2025 · 22–28 days: 8.8%January 2025 · > 28 days: 0.5%February 2025 · Same day: 33.2%February 2025 · 1 day: 7.6%February 2025 · 2–7 days: 25.9%February 2025 · 8–14 days: 22.6%February 2025 · 15–21 days: 9.1%February 2025 · 22–28 days: 1.2%February 2025 · > 28 days: 0.4%March 2025 · Same day: 35.2%March 2025 · 1 day: 6.5%March 2025 · 2–7 days: 27.1%March 2025 · 8–14 days: 21.4%March 2025 · 15–21 days: 5.6%March 2025 · 22–28 days: 3.1%March 2025 · > 28 days: 1.1%April 2025 · Same day: 29.9%April 2025 · 1 day: 10.3%April 2025 · 2–7 days: 23.7%April 2025 · 8–14 days: 22.1%April 2025 · 15–21 days: 8.6%April 2025 · 22–28 days: 3.0%April 2025 · > 28 days: 2.4%May 2025 · Same day: 33.1%May 2025 · 1 day: 6.9%May 2025 · 2–7 days: 35.0%May 2025 · 8–14 days: 19.9%May 2025 · 15–21 days: 3.2%May 2025 · 22–28 days: 0.8%May 2025 · > 28 days: 1.1%June 2025 · Same day: 36.6%June 2025 · 1 day: 6.2%June 2025 · 2–7 days: 24.7%June 2025 · 8–14 days: 23.7%June 2025 · 15–21 days: 8.1%June 2025 · 22–28 days: 0.7%June 2025 · > 28 days: 0.1%July 2025 · Same day: 35.5%July 2025 · 1 day: 6.0%July 2025 · 2–7 days: 29.0%July 2025 · 8–14 days: 16.2%July 2025 · 15–21 days: 11.0%July 2025 · 22–28 days: 1.9%July 2025 · > 28 days: 0.4%August 2025 · Same day: 19.3%August 2025 · 1 day: 12.5%August 2025 · 2–7 days: 33.5%August 2025 · 8–14 days: 25.2%August 2025 · 15–21 days: 5.5%August 2025 · 22–28 days: 2.6%August 2025 · > 28 days: 1.4%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 50/100
  • Moderate demand
  • High DNA rate (10%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.2%
Face-to-face %+3%
Telephone %+3.3%
Same-day %-5.4%
Appts per 1K-1.2%
Triage %-13.6%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage at John Smith Medical Centre was 72.6%, which is 8.2% higher than the practice's trailing average. This significant increase suggests a notable shift in appointment types.

Several trends are worth noting. The DNA rate has been rising, increasing by 55.2% from 2025-07 to 2025-08. The video percentage has dropped to zero, a 100% decrease from the previous month. The triage percentage has also decreased by 53.7% from 2025-07 to 2025-08.

To investigate these trends, review the DNA rate increase to understand if it is due to operational issues or patient behavior. Also, verify if the drop in video and triage percentages is due to policy changes or system updates.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-08
value 19.3 · avg 30 ± 4.8
dnaRate2025-04
value 7.5 · avg 13.5 ± 1.8
triagePct2025-03
value 23.6 · avg 5.9 ± 4.8
sameDayPct2025-03
value 35.2 · avg 26.7 ± 3.7
f2fPct2025-03
value 59.3 · avg 70.8 ± 4.2
triagePct2025-02
value 20.3 · avg 4.5 ± 2.2
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
5.7 → 0 (-100%)
triagePct2025-08
14.9 → 6.9 (-53.7%)
dnaRate2025-08
8.7 → 13.5 (+55.2%)
videoPct2025-07
10.1 → 5.7 (-43.6%)
triagePct2025-07
22.7 → 14.9 (-34.4%)
phonePct2025-06
17.7 → 25.2 (+42.4%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-12-21 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-12-21.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

1.53

Nurse FTE

0.43

Direct Patient Care FTE

1.4

Admin FTE

3.6

1 practices reporting · 100.0% coverage

Staff group mix

GP1.5 FTE · 22%
Nurse0.4 FTE · 6%
Direct Patient Care1.4 FTE · 20%
Admin3.6 FTE · 52%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP1.53 FTE · 3 headcount
Salaried1.53 FTE (100%) · 3 hc
Nurses0.43 FTE · 1 headcount
Practice Nurse0.43 FTE (100%) · 1 hc
Admin / Non-clinical3.60 FTE · 4 headcount
Management1.00 FTE (28%) · 1 hc
Reception / Admin2.60 FTE (72%) · 3 hc
Direct Patient Care1.40 FTE · 2 headcount
Pharmacist0.60 FTE (43%) · 1 hc
HCA / Nursing Assistant0.80 FTE (57%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030257GP · 2024-03: 1 FTEGP · 2024-04: 1 FTEGP · 2024-05: 1 FTEGP · 2024-06: 1 FTEGP · 2024-07: 1 FTEGP · 2024-08: 1 FTEGP · 2024-09: 1 FTEGP · 2024-10: 1 FTEGP · 2024-11: 1 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 2 FTEGP · 2025-03: 2 FTEGP · 2025-04: 2 FTEGP · 2025-05: 2 FTEGP · 2025-06: 2 FTEGP · 2025-07: 2 FTEGP · 2025-08: 2 FTEGP · 2025-09: 2 FTEGP · 2025-10: 2 FTEGP · 2025-11: 2 FTEGP · 2025-12: 2 FTEGP · 2026-01: 2 FTEGP · 2026-02: 2 FTEGP · 2026-03: 2 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 0 FTENurse · 2026-01: 0 FTENurse · 2026-02: 0 FTENurse · 2026-03: 0 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 5 FTEAdmin · 2024-04: 5 FTEAdmin · 2024-05: 5 FTEAdmin · 2024-06: 6 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 5 FTEAdmin · 2024-09: 5 FTEAdmin · 2024-10: 5 FTEAdmin · 2024-11: 5 FTEAdmin · 2024-12: 5 FTEAdmin · 2025-01: 5 FTEAdmin · 2025-02: 6 FTEAdmin · 2025-03: 6 FTEAdmin · 2025-04: 6 FTEAdmin · 2025-05: 6 FTEAdmin · 2025-06: 6 FTEAdmin · 2025-07: 6 FTEAdmin · 2025-08: 6 FTEAdmin · 2025-09: 6 FTEAdmin · 2025-10: 6 FTEAdmin · 2025-11: 6 FTEAdmin · 2025-12: 6 FTEAdmin · 2026-01: 4 FTEAdmin · 2026-02: 4 FTEAdmin · 2026-03: 4 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good57.0%
Phone easy33.8%
Website easy54.3%
100.0% coverage

Prescribing volume

0.98

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.