GP Practice

Ashton Gardens Surgery

F82686

Compare to

Registered patients

5,128

NHS Digital list size

GP FTE

0.96

NHS Digital workforce

Patients per GP FTE

5,342

Items per patient

1.14

prescribing volume

GPPS overall good

76.4%

patient experience

Access KPIs · August 2025

Same-day %

44.5%

Month: August 2025

Appts per 1K patients

458

all bookings (incl. triage)

Patient contacts per 1K

457

F2F + phone + video only

28+ day backlog

0.7%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face64.4%
Telephone25.1%
Video / online10.1%
Triage7.7%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %44.5%43.0%+1.5%
Face-to-face %64.4%58.4%+6.0%
Telephone %25.1%21.9%+3.2%
Appts per 1K457.9479.7-21.8
Triage %7.7%8.7%-1.0%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080295786Same-day % · 2023-08: 44.7%Same-day % · 2023-09: 40.8%Same-day % · 2023-10: 41.4%Same-day % · 2023-11: 41.7%Same-day % · 2023-12: 44.1%Same-day % · 2024-01: 40.0%Same-day % · 2024-02: 40.2%Same-day % · 2024-03: 33.8%Same-day % · 2024-04: 36.4%Same-day % · 2024-05: 37.2%Same-day % · 2024-06: 31.6%Same-day % · 2024-07: 38.5%Same-day % · 2024-08: 42.0%Same-day % · 2024-09: 42.8%Same-day % · 2024-11: 43.9%Same-day % · 2024-12: 46.3%Same-day % · 2025-01: 43.0%Same-day % · 2025-02: 42.6%Same-day % · 2025-03: 42.8%Same-day % · 2025-04: 42.0%Same-day % · 2025-05: 43.6%Same-day % · 2025-06: 42.9%Same-day % · 2025-07: 43.5%Same-day % · 2025-08: 44.5%F2F % · 2023-08: 61.5%F2F % · 2023-09: 60.5%F2F % · 2023-10: 62.6%F2F % · 2023-11: 69.1%F2F % · 2023-12: 69.6%F2F % · 2024-01: 74.5%F2F % · 2024-02: 73.0%F2F % · 2024-03: 76.9%F2F % · 2024-04: 76.4%F2F % · 2024-05: 74.3%F2F % · 2024-06: 75.9%F2F % · 2024-07: 67.1%F2F % · 2024-08: 66.2%F2F % · 2024-09: 62.7%F2F % · 2024-11: 63.5%F2F % · 2024-12: 64.4%F2F % · 2025-01: 64.4%F2F % · 2025-02: 66.2%F2F % · 2025-03: 61.3%F2F % · 2025-04: 65.0%F2F % · 2025-05: 64.9%F2F % · 2025-06: 61.7%F2F % · 2025-07: 62.5%F2F % · 2025-08: 64.4%Phone % · 2023-08: 38.3%Phone % · 2023-09: 39.5%Phone % · 2023-10: 37.3%Phone % · 2023-11: 30.7%Phone % · 2023-12: 30.4%Phone % · 2024-01: 25.5%Phone % · 2024-02: 26.5%Phone % · 2024-03: 22.2%Phone % · 2024-04: 22.3%Phone % · 2024-05: 24.7%Phone % · 2024-06: 23.3%Phone % · 2024-07: 23.4%Phone % · 2024-08: 24.0%Phone % · 2024-09: 24.7%Phone % · 2024-11: 25.3%Phone % · 2024-12: 24.5%Phone % · 2025-01: 24.7%Phone % · 2025-02: 23.5%Phone % · 2025-03: 27.2%Phone % · 2025-04: 24.9%Phone % · 2025-05: 25.0%Phone % · 2025-06: 25.8%Phone % · 2025-07: 26.5%Phone % · 2025-08: 25.1%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.5%Video % · 2024-03: 0.4%Video % · 2024-04: 0.8%Video % · 2024-05: 1.0%Video % · 2024-06: 0.7%Video % · 2024-07: 8.9%Video % · 2024-08: 9.2%Video % · 2024-09: 12.5%Video % · 2024-11: 10.6%Video % · 2024-12: 10.6%Video % · 2025-01: 10.5%Video % · 2025-02: 9.9%Video % · 2025-03: 11.2%Video % · 2025-04: 9.9%Video % · 2025-05: 9.9%Video % · 2025-06: 12.3%Video % · 2025-07: 10.5%Video % · 2025-08: 10.1%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 5.9%Triage % · 2024-08: 8.9%Triage % · 2024-09: 11.9%Triage % · 2024-11: 10.1%Triage % · 2024-12: 10.6%Triage % · 2025-01: 9.9%Triage % · 2025-02: 9.2%Triage % · 2025-03: 11.1%Triage % · 2025-04: 9.8%Triage % · 2025-05: 9.8%Triage % · 2025-06: 11.4%Triage % · 2025-07: 9.6%Triage % · 2025-08: 7.7%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-081,0351,5772,1182,6602023-08: 1,388 appointments2023-09: 1,424 appointments2023-10: 1,576 appointments2023-11: 1,610 appointments2023-12: 1,192 appointments2024-01: 1,590 appointments2024-02: 1,476 appointments2024-03: 1,677 appointments2024-04: 1,700 appointments2024-05: 1,742 appointments2024-06: 1,578 appointments2024-07: 2,255 appointments2024-08: 1,824 appointments2024-09: 1,904 appointments2024-11: 1,890 appointments2024-12: 1,835 appointments2025-01: 2,403 appointments2025-02: 2,346 appointments2025-03: 2,253 appointments2025-04: 2,293 appointments2025-05: 2,230 appointments2025-06: 2,086 appointments2025-07: 2,503 appointments2025-08: 2,348 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-082023074135192023-08: 270.7 appts per 1,000 patients2023-09: 277.7 appts per 1,000 patients2023-10: 307.3 appts per 1,000 patients2023-11: 314 appts per 1,000 patients2023-12: 232.4 appts per 1,000 patients2024-01: 310.1 appts per 1,000 patients2024-02: 287.8 appts per 1,000 patients2024-03: 327 appts per 1,000 patients2024-04: 331.5 appts per 1,000 patients2024-05: 339.7 appts per 1,000 patients2024-06: 307.7 appts per 1,000 patients2024-07: 439.7 appts per 1,000 patients2024-08: 355.7 appts per 1,000 patients2024-09: 371.3 appts per 1,000 patients2024-11: 368.6 appts per 1,000 patients2024-12: 357.8 appts per 1,000 patients2025-01: 468.6 appts per 1,000 patients2025-02: 457.5 appts per 1,000 patients2025-03: 439.4 appts per 1,000 patients2025-04: 447.2 appts per 1,000 patients2025-05: 434.9 appts per 1,000 patients2025-06: 406.8 appts per 1,000 patients2025-07: 488.1 appts per 1,000 patients2025-08: 457.9 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 44.7%August 2023 · 1 day: 7.4%August 2023 · 2–7 days: 16.7%August 2023 · 8–14 days: 16.7%August 2023 · 15–21 days: 9.6%August 2023 · 22–28 days: 3.4%August 2023 · > 28 days: 1.6%September 2023 · Same day: 40.8%September 2023 · 1 day: 10.7%September 2023 · 2–7 days: 12.4%September 2023 · 8–14 days: 17.1%September 2023 · 15–21 days: 10.0%September 2023 · 22–28 days: 7.3%September 2023 · > 28 days: 1.7%October 2023 · Same day: 41.4%October 2023 · 1 day: 8.2%October 2023 · 2–7 days: 12.3%October 2023 · 8–14 days: 17.6%October 2023 · 15–21 days: 14.8%October 2023 · 22–28 days: 5.3%October 2023 · > 28 days: 0.3%November 2023 · Same day: 41.7%November 2023 · 1 day: 7.0%November 2023 · 2–7 days: 14.0%November 2023 · 8–14 days: 17.0%November 2023 · 15–21 days: 7.0%November 2023 · 22–28 days: 9.0%November 2023 · > 28 days: 4.4%December 2023 · Same day: 44.1%December 2023 · 1 day: 6.0%December 2023 · 2–7 days: 10.8%December 2023 · 8–14 days: 19.9%December 2023 · 15–21 days: 7.7%December 2023 · 22–28 days: 6.5%December 2023 · > 28 days: 4.9%January 2024 · Same day: 40.0%January 2024 · 1 day: 5.7%January 2024 · 2–7 days: 15.7%January 2024 · 8–14 days: 19.7%January 2024 · 15–21 days: 11.3%January 2024 · 22–28 days: 4.3%January 2024 · > 28 days: 3.1%February 2024 · Same day: 40.2%February 2024 · 1 day: 5.3%February 2024 · 2–7 days: 8.3%February 2024 · 8–14 days: 17.2%February 2024 · 15–21 days: 22.9%February 2024 · 22–28 days: 5.4%February 2024 · > 28 days: 0.7%March 2024 · Same day: 33.8%March 2024 · 1 day: 6.9%March 2024 · 2–7 days: 13.1%March 2024 · 8–14 days: 18.7%March 2024 · 15–21 days: 18.2%March 2024 · 22–28 days: 7.0%March 2024 · > 28 days: 2.3%April 2024 · Same day: 36.4%April 2024 · 1 day: 6.1%April 2024 · 2–7 days: 10.6%April 2024 · 8–14 days: 20.2%April 2024 · 15–21 days: 20.7%April 2024 · 22–28 days: 5.0%April 2024 · > 28 days: 1.1%May 2024 · Same day: 37.2%May 2024 · 1 day: 7.2%May 2024 · 2–7 days: 17.5%May 2024 · 8–14 days: 14.9%May 2024 · 15–21 days: 17.5%May 2024 · 22–28 days: 4.0%May 2024 · > 28 days: 1.8%June 2024 · Same day: 31.6%June 2024 · 1 day: 6.8%June 2024 · 2–7 days: 18.8%June 2024 · 8–14 days: 22.6%June 2024 · 15–21 days: 18.0%June 2024 · 22–28 days: 1.5%June 2024 · > 28 days: 0.6%July 2024 · Same day: 38.5%July 2024 · 1 day: 6.7%July 2024 · 2–7 days: 13.9%July 2024 · 8–14 days: 20.9%July 2024 · 15–21 days: 17.5%July 2024 · 22–28 days: 1.6%July 2024 · > 28 days: 0.9%August 2024 · Same day: 42.0%August 2024 · 1 day: 5.5%August 2024 · 2–7 days: 15.4%August 2024 · 8–14 days: 22.0%August 2024 · 15–21 days: 12.6%August 2024 · 22–28 days: 1.9%August 2024 · > 28 days: 0.6%September 2024 · Same day: 42.8%September 2024 · 1 day: 5.6%September 2024 · 2–7 days: 14.2%September 2024 · 8–14 days: 24.7%September 2024 · 15–21 days: 10.8%September 2024 · 22–28 days: 0.8%September 2024 · > 28 days: 1.0%November 2024 · Same day: 43.9%November 2024 · 1 day: 7.3%November 2024 · 2–7 days: 13.2%November 2024 · 8–14 days: 14.8%November 2024 · 15–21 days: 14.4%November 2024 · 22–28 days: 4.4%November 2024 · > 28 days: 2.0%December 2024 · Same day: 46.3%December 2024 · 1 day: 6.1%December 2024 · 2–7 days: 9.5%December 2024 · 8–14 days: 18.8%December 2024 · 15–21 days: 12.3%December 2024 · 22–28 days: 5.5%December 2024 · > 28 days: 1.5%January 2025 · Same day: 43.0%January 2025 · 1 day: 7.1%January 2025 · 2–7 days: 17.6%January 2025 · 8–14 days: 20.1%January 2025 · 15–21 days: 8.9%January 2025 · 22–28 days: 2.1%January 2025 · > 28 days: 1.3%February 2025 · Same day: 42.6%February 2025 · 1 day: 5.6%February 2025 · 2–7 days: 12.5%February 2025 · 8–14 days: 31.8%February 2025 · 15–21 days: 5.5%February 2025 · 22–28 days: 1.6%February 2025 · > 28 days: 0.6%March 2025 · Same day: 42.8%March 2025 · 1 day: 7.3%March 2025 · 2–7 days: 13.5%March 2025 · 8–14 days: 24.5%March 2025 · 15–21 days: 9.4%March 2025 · 22–28 days: 1.8%March 2025 · > 28 days: 0.7%April 2025 · Same day: 42.0%April 2025 · 1 day: 6.0%April 2025 · 2–7 days: 14.8%April 2025 · 8–14 days: 20.9%April 2025 · 15–21 days: 12.6%April 2025 · 22–28 days: 2.2%April 2025 · > 28 days: 1.4%May 2025 · Same day: 43.6%May 2025 · 1 day: 6.9%May 2025 · 2–7 days: 14.8%May 2025 · 8–14 days: 22.0%May 2025 · 15–21 days: 9.1%May 2025 · 22–28 days: 2.0%May 2025 · > 28 days: 1.7%June 2025 · Same day: 42.9%June 2025 · 1 day: 7.3%June 2025 · 2–7 days: 15.7%June 2025 · 8–14 days: 18.7%June 2025 · 15–21 days: 12.2%June 2025 · 22–28 days: 0.9%June 2025 · > 28 days: 2.3%July 2025 · Same day: 43.5%July 2025 · 1 day: 8.2%July 2025 · 2–7 days: 17.2%July 2025 · 8–14 days: 16.7%July 2025 · 15–21 days: 11.3%July 2025 · 22–28 days: 1.8%July 2025 · > 28 days: 1.4%August 2025 · Same day: 44.5%August 2025 · 1 day: 7.4%August 2025 · 2–7 days: 15.3%August 2025 · 8–14 days: 20.5%August 2025 · 15–21 days: 10.6%August 2025 · 22–28 days: 0.9%August 2025 · > 28 days: 0.7%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 48/100
  • High demand (>400 appts/1K)
  • Elevated DNA rate (6.1%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+1.2%
Face-to-face %+0.2%
Telephone %-0.5%
Same-day %+0.8%
Appts per 1K+1.2%
Triage %-4.6%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the DNA rate at Ashton Gardens Surgery has risen to 6.4%, which is 36.2% higher than the practice's trailing average. This increase is the most significant change this month and could indicate a need for further investigation into the reasons behind the rise.

Several trends are worth noting. Firstly, the DNA rate has been increasing steadily over the past few months, with a 36.2% rise in 2025-02. Secondly, the triage percentage has seen a significant drop of 52.7% in 2024-08, which might suggest a shift in how appointments are being managed. Lastly, the video percentage saw a dramatic increase of 1171.4% in 2024-07, which could indicate a shift in patient preference or operational changes.

To investigate these trends, the practice manager should review the DNA rate increase to identify potential causes and implement strategies to reduce it. Additionally, the significant drop in triage percentage should be examined to understand the impact on patient care and workflow. Finally, the dramatic rise in video appointments should be reviewed to assess the effectiveness and patient satisfaction of this modality.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-03
value 27.2 · avg 24.1 ± 1.2
total2025-02
value 2346 · avg 1822.8 ± 260.1
total2025-01
value 2403 · avg 1721.9 ± 250.2
triagePct2024-09
value 11.9 · avg 1.2 ± 2.8
triagePct2024-08
value 8.9 · avg 0.5 ± 1.6
total2024-07
value 2255 · avg 1525.7 ± 155.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-02
4.7 → 6.4 (+36.2%)
videoPct2024-09
9.2 → 12.5 (+35.9%)
triagePct2024-09
8.9 → 11.9 (+33.4%)
triagePct2024-08
5.9 → 8.9 (+52.7%)
dnaRate2024-08
11.2 → 6.9 (-38.4%)
videoPct2024-07
0.7 → 8.9 (+1171.4%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

lowscore 37/100medium confidence
Last inspection: 2025-11-13 · 5 months ago
  • Current rating is good, and the latest CQC assessment date is 2025-11-13 (5 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

0.96

Nurse FTE

0

Direct Patient Care FTE

0

Admin FTE

3.11

1 practices reporting · 100.0% coverage

Staff group mix

GP1.0 FTE · 24%
Nurse0.0 FTE · 0%
Direct Patient Care0.0 FTE · 0%
Admin3.1 FTE · 76%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP0.96 FTE · 1 headcount
Partner0.96 FTE (100%) · 1 hc
Admin / Non-clinical3.11 FTE · 6 headcount
Reception / Admin1.55 FTE (50%) · 3 hc
Other1.56 FTE (50%) · 3 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030235GP · 2024-03: 1 FTEGP · 2024-04: 1 FTEGP · 2024-05: 1 FTEGP · 2024-06: 1 FTEGP · 2024-07: 1 FTEGP · 2024-08: 1 FTEGP · 2024-09: 1 FTEGP · 2024-10: 1 FTEGP · 2024-11: 1 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 1 FTEGP · 2025-08: 1 FTEGP · 2025-09: 1 FTEGP · 2025-10: 1 FTEGP · 2025-11: 1 FTEGP · 2025-12: 1 FTEGP · 2026-01: 1 FTEGP · 2026-02: 1 FTEGP · 2026-03: 1 FTENurse · 2024-03: 0 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 0 FTENurse · 2026-01: 0 FTENurse · 2026-02: 0 FTENurse · 2026-03: 0 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 4 FTEAdmin · 2024-04: 4 FTEAdmin · 2024-05: 4 FTEAdmin · 2024-06: 4 FTEAdmin · 2024-07: 4 FTEAdmin · 2024-08: 4 FTEAdmin · 2024-09: 4 FTEAdmin · 2024-10: 4 FTEAdmin · 2024-11: 4 FTEAdmin · 2024-12: 4 FTEAdmin · 2025-01: 4 FTEAdmin · 2025-02: 4 FTEAdmin · 2025-03: 4 FTEAdmin · 2025-04: 4 FTEAdmin · 2025-05: 4 FTEAdmin · 2025-06: 4 FTEAdmin · 2025-07: 4 FTEAdmin · 2025-08: 4 FTEAdmin · 2025-09: 4 FTEAdmin · 2025-10: 4 FTEAdmin · 2025-11: 4 FTEAdmin · 2025-12: 4 FTEAdmin · 2026-01: 4 FTEAdmin · 2026-02: 3 FTEAdmin · 2026-03: 3 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good76.4%
Phone easy39.6%
Website easy95.9%
100.0% coverage

Prescribing volume

1.14

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.