GP Practice

Gray'S Inn Medical Group Chancery Lane

F83042

Compare to

Registered patients

8,740

NHS Digital list size

GP FTE

4.43

NHS Digital workforce

Patients per GP FTE

1,973

Items per patient

0.87

prescribing volume

GPPS overall good

79.4%

patient experience

Access KPIs · August 2025

Same-day %

23.2%

Month: August 2025

Appts per 1K patients

238

all bookings (incl. triage)

Patient contacts per 1K

237

F2F + phone + video only

28+ day backlog

10%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face57.1%
Telephone42.6%
Triage3.8%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %23.2%43.0%-19.8%
Face-to-face %57.1%58.4%-1.3%
Telephone %42.6%21.9%+20.7%
Appts per 1K237.5479.7-242.2
Triage %3.8%8.7%-4.9%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080234670Same-day % · 2023-09: 22.2%Same-day % · 2023-10: 24.7%Same-day % · 2023-11: 29.0%Same-day % · 2023-12: 34.7%Same-day % · 2024-01: 27.2%Same-day % · 2024-02: 32.4%Same-day % · 2024-03: 31.3%Same-day % · 2024-04: 30.8%Same-day % · 2024-05: 34.0%Same-day % · 2024-06: 29.7%Same-day % · 2024-07: 25.6%Same-day % · 2024-08: 29.9%Same-day % · 2024-09: 29.3%Same-day % · 2024-10: 28.4%Same-day % · 2024-11: 28.4%Same-day % · 2024-12: 25.6%Same-day % · 2025-01: 21.8%Same-day % · 2025-02: 19.1%Same-day % · 2025-03: 25.6%Same-day % · 2025-04: 29.0%Same-day % · 2025-05: 27.2%Same-day % · 2025-06: 21.9%Same-day % · 2025-07: 23.8%Same-day % · 2025-08: 23.2%F2F % · 2023-09: 53.8%F2F % · 2023-10: 58.0%F2F % · 2023-11: 53.3%F2F % · 2023-12: 49.6%F2F % · 2024-01: 47.5%F2F % · 2024-02: 53.9%F2F % · 2024-03: 55.7%F2F % · 2024-04: 55.4%F2F % · 2024-05: 52.5%F2F % · 2024-06: 54.4%F2F % · 2024-07: 58.6%F2F % · 2024-08: 54.9%F2F % · 2024-09: 51.5%F2F % · 2024-10: 62.1%F2F % · 2024-11: 56.0%F2F % · 2024-12: 53.4%F2F % · 2025-01: 54.5%F2F % · 2025-02: 52.4%F2F % · 2025-03: 54.9%F2F % · 2025-04: 56.2%F2F % · 2025-05: 53.8%F2F % · 2025-06: 53.0%F2F % · 2025-07: 55.3%F2F % · 2025-08: 57.1%Phone % · 2023-09: 46.1%Phone % · 2023-10: 41.9%Phone % · 2023-11: 46.7%Phone % · 2023-12: 50.3%Phone % · 2024-01: 52.4%Phone % · 2024-02: 46.1%Phone % · 2024-03: 44.3%Phone % · 2024-04: 44.5%Phone % · 2024-05: 47.4%Phone % · 2024-06: 45.5%Phone % · 2024-07: 41.4%Phone % · 2024-08: 45.1%Phone % · 2024-09: 48.5%Phone % · 2024-10: 37.8%Phone % · 2024-11: 44.0%Phone % · 2024-12: 46.5%Phone % · 2025-01: 45.5%Phone % · 2025-02: 47.5%Phone % · 2025-03: 45.0%Phone % · 2025-04: 43.2%Phone % · 2025-05: 45.5%Phone % · 2025-06: 46.7%Phone % · 2025-07: 44.6%Phone % · 2025-08: 42.6%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 7.9%Triage % · 2023-10: 5.8%Triage % · 2023-11: 8.9%Triage % · 2023-12: 11.2%Triage % · 2024-01: 13.0%Triage % · 2024-02: 11.0%Triage % · 2024-03: 9.3%Triage % · 2024-04: 12.3%Triage % · 2024-05: 13.0%Triage % · 2024-06: 11.7%Triage % · 2024-07: 6.2%Triage % · 2024-08: 4.5%Triage % · 2024-09: 6.7%Triage % · 2024-10: 6.4%Triage % · 2024-11: 4.5%Triage % · 2024-12: 4.0%Triage % · 2025-01: 5.9%Triage % · 2025-02: 3.1%Triage % · 2025-03: 2.2%Triage % · 2025-04: 3.5%Triage % · 2025-05: 3.7%Triage % · 2025-06: 4.8%Triage % · 2025-07: 3.8%Triage % · 2025-08: 3.8%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,7142,0602,4052,7512023-09: 2,346 appointments2023-10: 2,648 appointments2023-11: 2,651 appointments2023-12: 2,312 appointments2024-01: 2,372 appointments2024-02: 2,169 appointments2024-03: 1,978 appointments2024-04: 1,814 appointments2024-05: 2,233 appointments2024-06: 1,958 appointments2024-07: 1,955 appointments2024-08: 1,956 appointments2024-09: 2,423 appointments2024-10: 2,626 appointments2024-11: 2,100 appointments2024-12: 1,885 appointments2025-01: 1,988 appointments2025-02: 1,903 appointments2025-03: 2,177 appointments2025-04: 2,288 appointments2025-05: 1,929 appointments2025-06: 2,274 appointments2025-07: 2,486 appointments2025-08: 2,076 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-081962362753152023-09: 268.4 appts per 1,000 patients2023-10: 303 appts per 1,000 patients2023-11: 303.3 appts per 1,000 patients2023-12: 264.5 appts per 1,000 patients2024-01: 271.4 appts per 1,000 patients2024-02: 248.2 appts per 1,000 patients2024-03: 226.3 appts per 1,000 patients2024-04: 207.6 appts per 1,000 patients2024-05: 255.5 appts per 1,000 patients2024-06: 224 appts per 1,000 patients2024-07: 223.7 appts per 1,000 patients2024-08: 223.8 appts per 1,000 patients2024-09: 277.2 appts per 1,000 patients2024-10: 300.5 appts per 1,000 patients2024-11: 240.3 appts per 1,000 patients2024-12: 215.7 appts per 1,000 patients2025-01: 227.5 appts per 1,000 patients2025-02: 217.7 appts per 1,000 patients2025-03: 249.1 appts per 1,000 patients2025-04: 261.8 appts per 1,000 patients2025-05: 220.7 appts per 1,000 patients2025-06: 260.2 appts per 1,000 patients2025-07: 284.4 appts per 1,000 patients2025-08: 237.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 22.2%September 2023 · 1 day: 7.2%September 2023 · 2–7 days: 31.2%September 2023 · 8–14 days: 27.6%September 2023 · 15–21 days: 8.3%September 2023 · 22–28 days: 2.7%September 2023 · > 28 days: 1.0%October 2023 · Same day: 24.7%October 2023 · 1 day: 10.9%October 2023 · 2–7 days: 29.9%October 2023 · 8–14 days: 25.6%October 2023 · 15–21 days: 6.6%October 2023 · 22–28 days: 1.7%October 2023 · > 28 days: 0.5%November 2023 · Same day: 29.0%November 2023 · 1 day: 12.6%November 2023 · 2–7 days: 24.1%November 2023 · 8–14 days: 23.4%November 2023 · 15–21 days: 7.9%November 2023 · 22–28 days: 2.2%November 2023 · > 28 days: 0.8%December 2023 · Same day: 34.7%December 2023 · 1 day: 15.4%December 2023 · 2–7 days: 22.4%December 2023 · 8–14 days: 22.6%December 2023 · 15–21 days: 3.2%December 2023 · 22–28 days: 1.0%December 2023 · > 28 days: 0.7%January 2024 · Same day: 27.2%January 2024 · 1 day: 15.5%January 2024 · 2–7 days: 22.0%January 2024 · 8–14 days: 27.6%January 2024 · 15–21 days: 5.5%January 2024 · 22–28 days: 1.7%January 2024 · > 28 days: 0.5%February 2024 · Same day: 32.4%February 2024 · 1 day: 17.8%February 2024 · 2–7 days: 22.9%February 2024 · 8–14 days: 22.6%February 2024 · 15–21 days: 2.8%February 2024 · 22–28 days: 1.1%February 2024 · > 28 days: 0.5%March 2024 · Same day: 31.3%March 2024 · 1 day: 11.7%March 2024 · 2–7 days: 31.7%March 2024 · 8–14 days: 21.3%March 2024 · 15–21 days: 2.3%March 2024 · 22–28 days: 0.8%March 2024 · > 28 days: 1.0%April 2024 · Same day: 30.8%April 2024 · 1 day: 11.4%April 2024 · 2–7 days: 15.3%April 2024 · 8–14 days: 23.0%April 2024 · 15–21 days: 15.4%April 2024 · 22–28 days: 3.1%April 2024 · > 28 days: 1.0%May 2024 · Same day: 34.0%May 2024 · 1 day: 12.1%May 2024 · 2–7 days: 14.0%May 2024 · 8–14 days: 24.0%May 2024 · 15–21 days: 7.0%May 2024 · 22–28 days: 5.9%May 2024 · > 28 days: 3.0%June 2024 · Same day: 29.7%June 2024 · 1 day: 15.1%June 2024 · 2–7 days: 27.8%June 2024 · 8–14 days: 14.5%June 2024 · 15–21 days: 4.3%June 2024 · 22–28 days: 5.0%June 2024 · > 28 days: 3.7%July 2024 · Same day: 25.6%July 2024 · 1 day: 13.8%July 2024 · 2–7 days: 28.1%July 2024 · 8–14 days: 13.6%July 2024 · 15–21 days: 14.0%July 2024 · 22–28 days: 2.9%July 2024 · > 28 days: 2.0%August 2024 · Same day: 29.9%August 2024 · 1 day: 20.6%August 2024 · 2–7 days: 28.5%August 2024 · 8–14 days: 7.3%August 2024 · 15–21 days: 3.2%August 2024 · 22–28 days: 8.1%August 2024 · > 28 days: 2.4%September 2024 · Same day: 29.3%September 2024 · 1 day: 23.0%September 2024 · 2–7 days: 33.3%September 2024 · 8–14 days: 4.7%September 2024 · 15–21 days: 3.2%September 2024 · 22–28 days: 4.6%September 2024 · > 28 days: 2.0%October 2024 · Same day: 28.4%October 2024 · 1 day: 17.1%October 2024 · 2–7 days: 27.8%October 2024 · 8–14 days: 7.0%October 2024 · 15–21 days: 7.6%October 2024 · 22–28 days: 10.0%October 2024 · > 28 days: 2.1%November 2024 · Same day: 28.4%November 2024 · 1 day: 18.0%November 2024 · 2–7 days: 34.7%November 2024 · 8–14 days: 6.8%November 2024 · 15–21 days: 4.7%November 2024 · 22–28 days: 5.1%November 2024 · > 28 days: 2.2%December 2024 · Same day: 25.6%December 2024 · 1 day: 17.4%December 2024 · 2–7 days: 30.8%December 2024 · 8–14 days: 12.3%December 2024 · 15–21 days: 7.2%December 2024 · 22–28 days: 4.8%December 2024 · > 28 days: 2.0%January 2025 · Same day: 21.8%January 2025 · 1 day: 11.4%January 2025 · 2–7 days: 40.3%January 2025 · 8–14 days: 14.4%January 2025 · 15–21 days: 4.3%January 2025 · 22–28 days: 2.1%January 2025 · > 28 days: 5.6%February 2025 · Same day: 19.1%February 2025 · 1 day: 9.0%February 2025 · 2–7 days: 41.0%February 2025 · 8–14 days: 20.3%February 2025 · 15–21 days: 7.1%February 2025 · 22–28 days: 2.7%February 2025 · > 28 days: 0.6%March 2025 · Same day: 25.6%March 2025 · 1 day: 16.2%March 2025 · 2–7 days: 37.6%March 2025 · 8–14 days: 11.0%March 2025 · 15–21 days: 5.8%March 2025 · 22–28 days: 2.8%March 2025 · > 28 days: 0.9%April 2025 · Same day: 29.0%April 2025 · 1 day: 21.0%April 2025 · 2–7 days: 29.2%April 2025 · 8–14 days: 8.7%April 2025 · 15–21 days: 3.8%April 2025 · 22–28 days: 3.7%April 2025 · > 28 days: 4.6%May 2025 · Same day: 27.2%May 2025 · 1 day: 21.4%May 2025 · 2–7 days: 31.0%May 2025 · 8–14 days: 6.6%May 2025 · 15–21 days: 4.4%May 2025 · 22–28 days: 5.5%May 2025 · > 28 days: 3.8%June 2025 · Same day: 21.9%June 2025 · 1 day: 15.3%June 2025 · 2–7 days: 40.8%June 2025 · 8–14 days: 7.3%June 2025 · 15–21 days: 2.2%June 2025 · 22–28 days: 2.7%June 2025 · > 28 days: 9.9%July 2025 · Same day: 23.8%July 2025 · 1 day: 20.6%July 2025 · 2–7 days: 32.8%July 2025 · 8–14 days: 7.6%July 2025 · 15–21 days: 2.9%July 2025 · 22–28 days: 1.8%July 2025 · > 28 days: 10.7%August 2025 · Same day: 23.2%August 2025 · 1 day: 16.7%August 2025 · 2–7 days: 32.9%August 2025 · 8–14 days: 9.9%August 2025 · 15–21 days: 3.1%August 2025 · 22–28 days: 4.3%August 2025 · > 28 days: 10.0%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

HIGHscore 75/100
  • High DNA rate (13.1%)
  • Low same-day access (23%)
  • High long-wait rate (10.2% over 28d)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.6%
Face-to-face %+0.4%
Telephone %-0.4%
Same-day %-3.7%
Appts per 1K+0.6%
Triage %+7.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

The most notable figure this month is the DNA rate, which has risen to 18% from a trailing average of 12%. This is a significant increase and should be monitored closely.

Several trends are worth noting. The DNA rate has increased by 71.4% from last month, which could indicate a shift in patient behaviour or an issue with appointment reminders. The triage percentage has also seen a large increase of 62% in April, suggesting a possible change in how appointments are being managed. The same-day appointment percentage has decreased by 3.7% month-on-month, which might reflect increased operational pressures.

To investigate these trends, it would be useful to review the DNA rate increase in August to understand if it correlates with any recent changes in practice operations or patient communication. Additionally, examining the sharp rise in triage appointments in April could provide insights into whether this was due to a policy change or an operational shift.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

dnaRate2025-08
value 18 · avg 12 ± 1.1
sameDayPct2025-02
value 19.1 · avg 28.9 ± 3.2
dnaRate2025-02
value 10.8 · avg 13.7 ± 1.1
sameDayPct2025-01
value 21.8 · avg 29.4 ± 2.4
phonePct2024-10
value 37.8 · avg 46.2 ± 3.1
f2fPct2024-10
value 62.1 · avg 53.8 ± 3.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-08
10.5 → 18 (+71.4%)
triagePct2025-04
2.2 → 3.5 (+62%)
triagePct2025-03
3.1 → 2.2 (-30.4%)
triagePct2025-02
5.9 → 3.1 (-47.3%)
triagePct2025-01
4 → 5.9 (+47.9%)
triagePct2024-09
4.5 → 6.7 (+48.6%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2018-10-16 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2018-10-16.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

4.43

Nurse FTE

1.07

Direct Patient Care FTE

4.2

Admin FTE

15.87

1 practices reporting · 100.0% coverage

Staff group mix

GP4.4 FTE · 17%
Nurse1.1 FTE · 4%
Direct Patient Care4.2 FTE · 16%
Admin15.9 FTE · 62%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.43 FTE · 7 headcount
Partner0.50 FTE (11%) · 1 hc
Salaried3.93 FTE (89%) · 6 hc
Nurses1.07 FTE · 1 headcount
Practice Nurse1.07 FTE (100%) · 1 hc
Admin / Non-clinical15.87 FTE · 15 headcount
Management1.07 FTE (7%) · 1 hc
Reception / Admin5.20 FTE (33%) · 5 hc
Other9.60 FTE (60%) · 9 hc
Direct Patient Care4.20 FTE · 4 headcount
Pharmacist2.13 FTE (51%) · 2 hc
Other2.07 FTE (49%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03081624GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 4 FTEGP · 2025-05: 4 FTEGP · 2025-06: 4 FTEGP · 2025-07: 4 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 4 FTEGP · 2025-11: 4 FTEGP · 2025-12: 4 FTEGP · 2026-01: 4 FTEGP · 2026-02: 4 FTEGP · 2026-03: 4 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 2 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 8 FTEDPC · 2024-04: 7 FTEDPC · 2024-05: 7 FTEDPC · 2024-06: 7 FTEDPC · 2024-07: 7 FTEDPC · 2024-08: 7 FTEDPC · 2024-09: 8 FTEDPC · 2024-10: 8 FTEDPC · 2024-11: 8 FTEDPC · 2024-12: 8 FTEDPC · 2025-01: 8 FTEDPC · 2025-02: 8 FTEDPC · 2025-03: 9 FTEDPC · 2025-04: 8 FTEDPC · 2025-05: 8 FTEDPC · 2025-06: 7 FTEDPC · 2025-07: 7 FTEDPC · 2025-08: 7 FTEDPC · 2025-09: 7 FTEDPC · 2025-10: 7 FTEDPC · 2025-11: 6 FTEDPC · 2025-12: 4 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 17 FTEAdmin · 2024-04: 18 FTEAdmin · 2024-05: 16 FTEAdmin · 2024-06: 16 FTEAdmin · 2024-07: 17 FTEAdmin · 2024-08: 17 FTEAdmin · 2024-09: 17 FTEAdmin · 2024-10: 17 FTEAdmin · 2024-11: 19 FTEAdmin · 2024-12: 19 FTEAdmin · 2025-01: 19 FTEAdmin · 2025-02: 21 FTEAdmin · 2025-03: 20 FTEAdmin · 2025-04: 17 FTEAdmin · 2025-05: 17 FTEAdmin · 2025-06: 17 FTEAdmin · 2025-07: 16 FTEAdmin · 2025-08: 16 FTEAdmin · 2025-09: 16 FTEAdmin · 2025-10: 15 FTEAdmin · 2025-11: 15 FTEAdmin · 2025-12: 16 FTEAdmin · 2026-01: 17 FTEAdmin · 2026-02: 17 FTEAdmin · 2026-03: 16 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good79.4%
Phone easy58.9%
Website easy82.8%
100.0% coverage

Prescribing volume

0.87

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.