GP Practice

Gray'S Inn Medical Group West Hampstead

F83050

Compare to

Registered patients

3,596

NHS Digital list size

GP FTE

1.25

NHS Digital workforce

Patients per GP FTE

2,877

Items per patient

1.03

prescribing volume

GPPS overall good

88.1%

patient experience

Access KPIs · August 2025

Same-day %

27.6%

Month: August 2025

Appts per 1K patients

243

all bookings (incl. triage)

Patient contacts per 1K

241

F2F + phone + video only

28+ day backlog

1.4%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face51.7%
Telephone47.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %27.6%43.0%-15.4%
Face-to-face %51.7%58.4%-6.7%
Telephone %47.5%21.9%+25.6%
Appts per 1K242.8479.7-236.9
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080265278Same-day % · 2023-09: 20.7%Same-day % · 2023-10: 25.2%Same-day % · 2023-11: 26.8%Same-day % · 2023-12: 28.2%Same-day % · 2024-01: 24.6%Same-day % · 2024-02: 22.7%Same-day % · 2024-03: 30.0%Same-day % · 2024-04: 25.9%Same-day % · 2024-05: 25.5%Same-day % · 2024-06: 24.7%Same-day % · 2024-07: 24.6%Same-day % · 2024-08: 24.6%Same-day % · 2024-09: 22.6%Same-day % · 2024-10: 19.4%Same-day % · 2024-11: 37.8%Same-day % · 2024-12: 25.2%Same-day % · 2025-01: 24.2%Same-day % · 2025-02: 22.6%Same-day % · 2025-03: 23.3%Same-day % · 2025-04: 21.6%Same-day % · 2025-05: 25.3%Same-day % · 2025-06: 26.8%Same-day % · 2025-07: 22.3%Same-day % · 2025-08: 27.6%F2F % · 2023-09: 69.2%F2F % · 2023-10: 67.5%F2F % · 2023-11: 53.5%F2F % · 2023-12: 53.3%F2F % · 2024-01: 52.5%F2F % · 2024-02: 56.1%F2F % · 2024-03: 49.6%F2F % · 2024-04: 50.1%F2F % · 2024-05: 54.2%F2F % · 2024-06: 53.7%F2F % · 2024-07: 55.2%F2F % · 2024-08: 57.7%F2F % · 2024-09: 57.6%F2F % · 2024-10: 66.9%F2F % · 2024-11: 58.6%F2F % · 2024-12: 54.2%F2F % · 2025-01: 53.7%F2F % · 2025-02: 54.1%F2F % · 2025-03: 61.2%F2F % · 2025-04: 61.3%F2F % · 2025-05: 57.4%F2F % · 2025-06: 52.8%F2F % · 2025-07: 55.7%F2F % · 2025-08: 51.7%Phone % · 2023-09: 30.8%Phone % · 2023-10: 32.5%Phone % · 2023-11: 46.5%Phone % · 2023-12: 46.7%Phone % · 2024-01: 47.5%Phone % · 2024-02: 43.9%Phone % · 2024-03: 50.4%Phone % · 2024-04: 49.9%Phone % · 2024-05: 45.8%Phone % · 2024-06: 46.3%Phone % · 2024-07: 44.8%Phone % · 2024-08: 42.3%Phone % · 2024-09: 42.4%Phone % · 2024-10: 33.1%Phone % · 2024-11: 41.4%Phone % · 2024-12: 45.8%Phone % · 2025-01: 46.3%Phone % · 2025-02: 45.9%Phone % · 2025-03: 38.8%Phone % · 2025-04: 38.7%Phone % · 2025-05: 42.6%Phone % · 2025-06: 47.0%Phone % · 2025-07: 44.2%Phone % · 2025-08: 47.5%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-086418921,1431,3942023-09: 1,321 appointments2023-10: 1,068 appointments2023-11: 909 appointments2023-12: 762 appointments2024-01: 892 appointments2024-02: 900 appointments2024-03: 789 appointments2024-04: 816 appointments2024-05: 882 appointments2024-06: 854 appointments2024-07: 918 appointments2024-08: 714 appointments2024-09: 839 appointments2024-10: 1,248 appointments2024-11: 1,061 appointments2024-12: 928 appointments2025-01: 989 appointments2025-02: 955 appointments2025-03: 1,223 appointments2025-04: 985 appointments2025-05: 1,009 appointments2025-06: 1,084 appointments2025-07: 1,176 appointments2025-08: 873 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-081782483183882023-09: 367.4 appts per 1,000 patients2023-10: 297 appts per 1,000 patients2023-11: 252.8 appts per 1,000 patients2023-12: 211.9 appts per 1,000 patients2024-01: 248.1 appts per 1,000 patients2024-02: 250.3 appts per 1,000 patients2024-03: 219.4 appts per 1,000 patients2024-04: 226.9 appts per 1,000 patients2024-05: 245.3 appts per 1,000 patients2024-06: 237.5 appts per 1,000 patients2024-07: 255.3 appts per 1,000 patients2024-08: 198.6 appts per 1,000 patients2024-09: 233.3 appts per 1,000 patients2024-10: 347.1 appts per 1,000 patients2024-11: 295.1 appts per 1,000 patients2024-12: 258.1 appts per 1,000 patients2025-01: 275 appts per 1,000 patients2025-02: 265.6 appts per 1,000 patients2025-03: 340.1 appts per 1,000 patients2025-04: 273.9 appts per 1,000 patients2025-05: 280.6 appts per 1,000 patients2025-06: 301.4 appts per 1,000 patients2025-07: 327 appts per 1,000 patients2025-08: 242.8 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 20.7%September 2023 · 1 day: 7.4%September 2023 · 2–7 days: 36.3%September 2023 · 8–14 days: 23.0%September 2023 · 15–21 days: 7.0%September 2023 · 22–28 days: 3.4%September 2023 · > 28 days: 2.1%October 2023 · Same day: 25.2%October 2023 · 1 day: 9.1%October 2023 · 2–7 days: 33.8%October 2023 · 8–14 days: 26.9%October 2023 · 15–21 days: 3.3%October 2023 · 22–28 days: 1.3%October 2023 · > 28 days: 0.5%November 2023 · Same day: 26.8%November 2023 · 1 day: 7.3%November 2023 · 2–7 days: 31.1%November 2023 · 8–14 days: 20.2%November 2023 · 15–21 days: 12.8%November 2023 · 22–28 days: 1.2%November 2023 · > 28 days: 0.6%December 2023 · Same day: 28.2%December 2023 · 1 day: 10.8%December 2023 · 2–7 days: 34.1%December 2023 · 8–14 days: 19.3%December 2023 · 15–21 days: 5.8%December 2023 · 22–28 days: 1.3%December 2023 · > 28 days: 0.5%January 2024 · Same day: 24.6%January 2024 · 1 day: 9.2%January 2024 · 2–7 days: 31.2%January 2024 · 8–14 days: 28.8%January 2024 · 15–21 days: 4.9%January 2024 · 22–28 days: 0.4%January 2024 · > 28 days: 0.9%February 2024 · Same day: 22.7%February 2024 · 1 day: 8.4%February 2024 · 2–7 days: 43.4%February 2024 · 8–14 days: 20.7%February 2024 · 15–21 days: 3.8%February 2024 · 22–28 days: 0.4%February 2024 · > 28 days: 0.6%March 2024 · Same day: 30.0%March 2024 · 1 day: 7.7%March 2024 · 2–7 days: 34.9%March 2024 · 8–14 days: 20.9%March 2024 · 15–21 days: 5.2%March 2024 · 22–28 days: 0.8%March 2024 · > 28 days: 0.5%April 2024 · Same day: 25.9%April 2024 · 1 day: 10.3%April 2024 · 2–7 days: 32.6%April 2024 · 8–14 days: 20.7%April 2024 · 15–21 days: 7.7%April 2024 · 22–28 days: 1.8%April 2024 · > 28 days: 1.0%May 2024 · Same day: 25.5%May 2024 · 1 day: 5.7%May 2024 · 2–7 days: 12.4%May 2024 · 8–14 days: 31.6%May 2024 · 15–21 days: 19.3%May 2024 · 22–28 days: 5.0%May 2024 · > 28 days: 0.6%June 2024 · Same day: 24.7%June 2024 · 1 day: 6.8%June 2024 · 2–7 days: 29.4%June 2024 · 8–14 days: 23.0%June 2024 · 15–21 days: 11.1%June 2024 · 22–28 days: 3.2%June 2024 · > 28 days: 1.9%July 2024 · Same day: 24.6%July 2024 · 1 day: 11.2%July 2024 · 2–7 days: 26.1%July 2024 · 8–14 days: 25.8%July 2024 · 15–21 days: 3.4%July 2024 · 22–28 days: 1.9%July 2024 · > 28 days: 7.0%August 2024 · Same day: 24.6%August 2024 · 1 day: 5.0%August 2024 · 2–7 days: 26.6%August 2024 · 8–14 days: 27.2%August 2024 · 15–21 days: 3.6%August 2024 · 22–28 days: 5.7%August 2024 · > 28 days: 7.1%September 2024 · Same day: 22.6%September 2024 · 1 day: 7.5%September 2024 · 2–7 days: 37.2%September 2024 · 8–14 days: 17.3%September 2024 · 15–21 days: 4.1%September 2024 · 22–28 days: 1.3%September 2024 · > 28 days: 10.0%October 2024 · Same day: 19.4%October 2024 · 1 day: 7.4%October 2024 · 2–7 days: 39.9%October 2024 · 8–14 days: 8.9%October 2024 · 15–21 days: 9.1%October 2024 · 22–28 days: 5.3%October 2024 · > 28 days: 10.1%November 2024 · Same day: 37.8%November 2024 · 1 day: 17.5%November 2024 · 2–7 days: 26.3%November 2024 · 8–14 days: 2.7%November 2024 · 15–21 days: 4.7%November 2024 · 22–28 days: 6.2%November 2024 · > 28 days: 4.7%December 2024 · Same day: 25.2%December 2024 · 1 day: 4.8%December 2024 · 2–7 days: 46.1%December 2024 · 8–14 days: 13.5%December 2024 · 15–21 days: 6.1%December 2024 · 22–28 days: 2.9%December 2024 · > 28 days: 1.3%January 2025 · Same day: 24.2%January 2025 · 1 day: 12.6%January 2025 · 2–7 days: 47.9%January 2025 · 8–14 days: 7.1%January 2025 · 15–21 days: 2.2%January 2025 · 22–28 days: 2.6%January 2025 · > 28 days: 3.3%February 2025 · Same day: 22.6%February 2025 · 1 day: 11.2%February 2025 · 2–7 days: 46.7%February 2025 · 8–14 days: 11.5%February 2025 · 15–21 days: 4.2%February 2025 · 22–28 days: 2.6%February 2025 · > 28 days: 1.2%March 2025 · Same day: 23.3%March 2025 · 1 day: 10.0%March 2025 · 2–7 days: 39.6%March 2025 · 8–14 days: 13.3%March 2025 · 15–21 days: 5.0%March 2025 · 22–28 days: 3.6%March 2025 · > 28 days: 5.2%April 2025 · Same day: 21.6%April 2025 · 1 day: 7.6%April 2025 · 2–7 days: 44.8%April 2025 · 8–14 days: 9.8%April 2025 · 15–21 days: 8.4%April 2025 · 22–28 days: 4.8%April 2025 · > 28 days: 2.9%May 2025 · Same day: 25.3%May 2025 · 1 day: 10.1%May 2025 · 2–7 days: 28.6%May 2025 · 8–14 days: 19.9%May 2025 · 15–21 days: 8.2%May 2025 · 22–28 days: 4.5%May 2025 · > 28 days: 3.4%June 2025 · Same day: 26.8%June 2025 · 1 day: 7.9%June 2025 · 2–7 days: 13.7%June 2025 · 8–14 days: 30.5%June 2025 · 15–21 days: 7.2%June 2025 · 22–28 days: 7.8%June 2025 · > 28 days: 5.9%July 2025 · Same day: 22.3%July 2025 · 1 day: 11.4%July 2025 · 2–7 days: 21.3%July 2025 · 8–14 days: 26.9%July 2025 · 15–21 days: 10.0%July 2025 · 22–28 days: 5.9%July 2025 · > 28 days: 2.3%August 2025 · Same day: 27.6%August 2025 · 1 day: 9.2%August 2025 · 2–7 days: 33.7%August 2025 · 8–14 days: 19.4%August 2025 · 15–21 days: 6.9%August 2025 · 22–28 days: 1.9%August 2025 · > 28 days: 1.4%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 58/100
  • High DNA rate (10.1%)
  • Low same-day access (25.6%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-3%
Face-to-face %-3.5%
Telephone %+4.3%
Same-day %+2.9%
Appts per 1K-3%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments per thousand patients fell by 3% compared to the practice's trailing average. The DNA rate also dropped by 1.6% over the same period. The face-to-face percentage dropped by 3.5% this month, while the telephone percentage rose by 4.3%.

Several trends are worth noting. The DNA rate has been decreasing since 2025-08, falling by 35.5% from 2024-08. The telephone percentage has been rising consistently, increasing by 49.2% from 2023-03. The face-to-face percentage has been decreasing since 2024-10, falling by 3.5% this month.

To investigate these trends, review whether the rise in telephone appointments aligns with any changes in patient communication policies. Also, verify if the drop in face-to-face appointments is due to operational constraints or patient preference shifts.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-03
value 1223 · avg 916.1 ± 134.2
sameDayPct2024-11
value 37.8 · avg 25 ± 2.6
sameDayPct2024-10
value 19.4 · avg 25.5 ± 2
phonePct2024-10
value 33.1 · avg 44.9 ± 4.5
f2fPct2024-10
value 66.9 · avg 55.1 ± 4.5
total2024-10
value 1248 · avg 861.9 ± 86.8
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2024-10
8.7 → 11.9 (+36.8%)
dnaRate2024-08
11 → 7.1 (-35.5%)
dnaRate2024-06
9.3 → 13.8 (+48.4%)
phonePct2023-11
32.5 → 46.5 (+43.1%)
dnaRate2023-05
7.5 → 11.6 (+54.7%)
phonePct2023-03
26 → 38.8 (+49.2%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2018-10-16 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2018-10-16.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

1.25

Nurse FTE

1.8

Direct Patient Care FTE

0.35

Admin FTE

1.77

1 practices reporting · 100.0% coverage

Staff group mix

GP1.3 FTE · 24%
Nurse1.8 FTE · 35%
Direct Patient Care0.3 FTE · 7%
Admin1.8 FTE · 34%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP1.25 FTE · 3 headcount
Partner0.50 FTE (40%) · 1 hc
Salaried0.48 FTE (38%) · 1 hc
Locum0.27 FTE (22%) · 1 hc
Nurses1.80 FTE · 4 headcount
Practice Nurse1.80 FTE (100%) · 4 hc
Admin / Non-clinical1.77 FTE · 2 headcount
Reception / Admin1.77 FTE (100%) · 2 hc
Direct Patient Care0.35 FTE · 1 headcount
HCA / Nursing Assistant0.35 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030134GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 1 FTEGP · 2025-08: 1 FTEGP · 2025-09: 1 FTEGP · 2025-10: 1 FTEGP · 2025-11: 1 FTEGP · 2025-12: 1 FTEGP · 2026-01: 1 FTEGP · 2026-02: 1 FTEGP · 2026-03: 1 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 3 FTEAdmin · 2024-04: 3 FTEAdmin · 2024-05: 3 FTEAdmin · 2024-06: 3 FTEAdmin · 2024-07: 3 FTEAdmin · 2024-08: 3 FTEAdmin · 2024-09: 3 FTEAdmin · 2024-10: 3 FTEAdmin · 2024-11: 3 FTEAdmin · 2024-12: 3 FTEAdmin · 2025-01: 3 FTEAdmin · 2025-02: 3 FTEAdmin · 2025-03: 3 FTEAdmin · 2025-04: 4 FTEAdmin · 2025-05: 4 FTEAdmin · 2025-06: 2 FTEAdmin · 2025-07: 3 FTEAdmin · 2025-08: 3 FTEAdmin · 2025-09: 3 FTEAdmin · 2025-10: 3 FTEAdmin · 2025-11: 3 FTEAdmin · 2025-12: 2 FTEAdmin · 2026-01: 2 FTEAdmin · 2026-02: 2 FTEAdmin · 2026-03: 2 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good88.1%
Phone easy54.1%
Website easy77.1%
100.0% coverage

Prescribing volume

1.03

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.