GP Practice

The Nightingale Practice

F84018

Compare to

Registered patients

12,500

NHS Digital list size

GP FTE

12.03

NHS Digital workforce

Patients per GP FTE

1,039

Items per patient

1.23

prescribing volume

GPPS overall good

79.4%

patient experience

Access KPIs · August 2025

Same-day %

61.5%

Month: August 2025

Appts per 1K patients

465

all bookings (incl. triage)

Patient contacts per 1K

464

F2F + phone + video only

28+ day backlog

1.7%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face91.4%
Telephone8.3%
Triage33.9%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %61.5%43.0%+18.5%
Face-to-face %91.4%58.4%+33.0%
Telephone %8.3%21.9%-13.6%
Appts per 1K465.4479.7-14.3
Triage %33.9%8.7%+25.2%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-0803673109Same-day % · 2023-08: 75.7%Same-day % · 2023-09: 72.4%Same-day % · 2023-10: 72.5%Same-day % · 2023-11: 75.1%Same-day % · 2023-12: 75.7%Same-day % · 2024-01: 76.6%Same-day % · 2024-02: 75.2%Same-day % · 2024-03: 75.7%Same-day % · 2024-04: 76.2%Same-day % · 2024-05: 74.8%Same-day % · 2024-06: 75.3%Same-day % · 2024-07: 73.4%Same-day % · 2024-08: 72.3%Same-day % · 2024-09: 72.5%Same-day % · 2024-11: 69.2%Same-day % · 2024-12: 69.8%Same-day % · 2025-01: 64.9%Same-day % · 2025-02: 67.0%Same-day % · 2025-03: 66.3%Same-day % · 2025-04: 67.5%Same-day % · 2025-05: 66.5%Same-day % · 2025-06: 61.2%Same-day % · 2025-07: 58.5%Same-day % · 2025-08: 61.5%F2F % · 2023-08: 97.5%F2F % · 2023-09: 97.4%F2F % · 2023-10: 97.2%F2F % · 2023-11: 95.8%F2F % · 2023-12: 96.8%F2F % · 2024-01: 95.3%F2F % · 2024-02: 95.9%F2F % · 2024-03: 96.5%F2F % · 2024-04: 96.5%F2F % · 2024-05: 96.1%F2F % · 2024-06: 95.6%F2F % · 2024-07: 94.6%F2F % · 2024-08: 94.0%F2F % · 2024-09: 94.1%F2F % · 2024-11: 94.4%F2F % · 2024-12: 94.4%F2F % · 2025-01: 93.9%F2F % · 2025-02: 94.0%F2F % · 2025-03: 95.8%F2F % · 2025-04: 96.0%F2F % · 2025-05: 94.8%F2F % · 2025-06: 95.3%F2F % · 2025-07: 94.5%F2F % · 2025-08: 91.4%Phone % · 2023-08: 1.0%Phone % · 2023-09: 1.4%Phone % · 2023-10: 1.9%Phone % · 2023-11: 3.1%Phone % · 2023-12: 2.5%Phone % · 2024-01: 3.2%Phone % · 2024-02: 3.5%Phone % · 2024-03: 2.8%Phone % · 2024-04: 2.7%Phone % · 2024-05: 3.1%Phone % · 2024-06: 3.5%Phone % · 2024-07: 4.7%Phone % · 2024-08: 5.0%Phone % · 2024-09: 5.0%Phone % · 2024-11: 4.7%Phone % · 2024-12: 4.3%Phone % · 2025-01: 5.0%Phone % · 2025-02: 5.4%Phone % · 2025-03: 3.5%Phone % · 2025-04: 3.6%Phone % · 2025-05: 4.4%Phone % · 2025-06: 4.1%Phone % · 2025-07: 5.1%Phone % · 2025-08: 8.3%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.4%Triage % · 2024-07: 0.4%Triage % · 2024-08: 0.6%Triage % · 2024-09: 12.1%Triage % · 2024-11: 42.2%Triage % · 2024-12: 38.5%Triage % · 2025-01: 36.9%Triage % · 2025-02: 38.1%Triage % · 2025-03: 39.8%Triage % · 2025-04: 39.1%Triage % · 2025-05: 36.3%Triage % · 2025-06: 34.1%Triage % · 2025-07: 32.5%Triage % · 2025-08: 33.9%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-084,9105,7256,5407,3552023-08: 5,573 appointments2023-09: 5,787 appointments2023-10: 6,177 appointments2023-11: 6,349 appointments2023-12: 5,147 appointments2024-01: 6,916 appointments2024-02: 6,420 appointments2024-03: 6,189 appointments2024-04: 6,220 appointments2024-05: 6,324 appointments2024-06: 5,829 appointments2024-07: 6,703 appointments2024-08: 5,733 appointments2024-09: 6,544 appointments2024-11: 6,204 appointments2024-12: 5,656 appointments2025-01: 7,118 appointments2025-02: 6,480 appointments2025-03: 6,842 appointments2025-04: 5,927 appointments2025-05: 6,027 appointments2025-06: 6,740 appointments2025-07: 7,055 appointments2025-08: 5,817 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-083934585235882023-08: 445.8 appts per 1,000 patients2023-09: 463 appts per 1,000 patients2023-10: 494.2 appts per 1,000 patients2023-11: 507.9 appts per 1,000 patients2023-12: 411.8 appts per 1,000 patients2024-01: 553.3 appts per 1,000 patients2024-02: 513.6 appts per 1,000 patients2024-03: 495.1 appts per 1,000 patients2024-04: 497.6 appts per 1,000 patients2024-05: 505.9 appts per 1,000 patients2024-06: 466.3 appts per 1,000 patients2024-07: 536.2 appts per 1,000 patients2024-08: 458.6 appts per 1,000 patients2024-09: 523.5 appts per 1,000 patients2024-11: 496.3 appts per 1,000 patients2024-12: 452.5 appts per 1,000 patients2025-01: 569.4 appts per 1,000 patients2025-02: 518.4 appts per 1,000 patients2025-03: 547.4 appts per 1,000 patients2025-04: 474.2 appts per 1,000 patients2025-05: 482.2 appts per 1,000 patients2025-06: 539.2 appts per 1,000 patients2025-07: 564.4 appts per 1,000 patients2025-08: 465.4 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 75.7%August 2023 · 1 day: 3.1%August 2023 · 2–7 days: 9.2%August 2023 · 8–14 days: 6.0%August 2023 · 15–21 days: 3.5%August 2023 · 22–28 days: 1.1%August 2023 · > 28 days: 1.3%September 2023 · Same day: 72.4%September 2023 · 1 day: 4.8%September 2023 · 2–7 days: 12.2%September 2023 · 8–14 days: 5.1%September 2023 · 15–21 days: 3.0%September 2023 · 22–28 days: 1.1%September 2023 · > 28 days: 1.5%October 2023 · Same day: 72.5%October 2023 · 1 day: 2.9%October 2023 · 2–7 days: 11.6%October 2023 · 8–14 days: 7.9%October 2023 · 15–21 days: 3.0%October 2023 · 22–28 days: 0.8%October 2023 · > 28 days: 1.3%November 2023 · Same day: 75.1%November 2023 · 1 day: 2.6%November 2023 · 2–7 days: 10.3%November 2023 · 8–14 days: 7.0%November 2023 · 15–21 days: 2.7%November 2023 · 22–28 days: 0.9%November 2023 · > 28 days: 1.5%December 2023 · Same day: 75.7%December 2023 · 1 day: 3.7%December 2023 · 2–7 days: 9.6%December 2023 · 8–14 days: 4.4%December 2023 · 15–21 days: 3.4%December 2023 · 22–28 days: 2.0%December 2023 · > 28 days: 1.3%January 2024 · Same day: 76.6%January 2024 · 1 day: 3.6%January 2024 · 2–7 days: 10.4%January 2024 · 8–14 days: 3.5%January 2024 · 15–21 days: 2.6%January 2024 · 22–28 days: 1.6%January 2024 · > 28 days: 1.7%February 2024 · Same day: 75.2%February 2024 · 1 day: 3.0%February 2024 · 2–7 days: 9.7%February 2024 · 8–14 days: 5.9%February 2024 · 15–21 days: 3.0%February 2024 · 22–28 days: 1.8%February 2024 · > 28 days: 1.3%March 2024 · Same day: 75.7%March 2024 · 1 day: 3.3%March 2024 · 2–7 days: 10.4%March 2024 · 8–14 days: 4.8%March 2024 · 15–21 days: 2.1%March 2024 · 22–28 days: 2.1%March 2024 · > 28 days: 1.6%April 2024 · Same day: 76.2%April 2024 · 1 day: 2.4%April 2024 · 2–7 days: 7.3%April 2024 · 8–14 days: 8.0%April 2024 · 15–21 days: 2.7%April 2024 · 22–28 days: 1.6%April 2024 · > 28 days: 1.7%May 2024 · Same day: 74.8%May 2024 · 1 day: 3.0%May 2024 · 2–7 days: 8.3%May 2024 · 8–14 days: 6.0%May 2024 · 15–21 days: 3.3%May 2024 · 22–28 days: 2.1%May 2024 · > 28 days: 2.4%June 2024 · Same day: 75.3%June 2024 · 1 day: 3.3%June 2024 · 2–7 days: 7.8%June 2024 · 8–14 days: 6.3%June 2024 · 15–21 days: 4.4%June 2024 · 22–28 days: 1.5%June 2024 · > 28 days: 1.4%July 2024 · Same day: 73.4%July 2024 · 1 day: 4.1%July 2024 · 2–7 days: 10.3%July 2024 · 8–14 days: 6.5%July 2024 · 15–21 days: 3.6%July 2024 · 22–28 days: 1.1%July 2024 · > 28 days: 1.0%August 2024 · Same day: 72.3%August 2024 · 1 day: 4.8%August 2024 · 2–7 days: 9.9%August 2024 · 8–14 days: 6.1%August 2024 · 15–21 days: 3.7%August 2024 · 22–28 days: 1.6%August 2024 · > 28 days: 1.6%September 2024 · Same day: 72.5%September 2024 · 1 day: 4.6%September 2024 · 2–7 days: 10.5%September 2024 · 8–14 days: 5.3%September 2024 · 15–21 days: 3.7%September 2024 · 22–28 days: 2.1%September 2024 · > 28 days: 1.3%November 2024 · Same day: 69.2%November 2024 · 1 day: 9.2%November 2024 · 2–7 days: 10.6%November 2024 · 8–14 days: 5.0%November 2024 · 15–21 days: 3.1%November 2024 · 22–28 days: 1.5%November 2024 · > 28 days: 1.3%December 2024 · Same day: 69.8%December 2024 · 1 day: 9.7%December 2024 · 2–7 days: 10.0%December 2024 · 8–14 days: 5.0%December 2024 · 15–21 days: 3.3%December 2024 · 22–28 days: 1.2%December 2024 · > 28 days: 1.0%January 2025 · Same day: 64.9%January 2025 · 1 day: 14.2%January 2025 · 2–7 days: 11.7%January 2025 · 8–14 days: 4.4%January 2025 · 15–21 days: 2.3%January 2025 · 22–28 days: 1.2%January 2025 · > 28 days: 1.3%February 2025 · Same day: 67.0%February 2025 · 1 day: 10.7%February 2025 · 2–7 days: 9.8%February 2025 · 8–14 days: 5.9%February 2025 · 15–21 days: 3.8%February 2025 · 22–28 days: 1.6%February 2025 · > 28 days: 1.2%March 2025 · Same day: 66.3%March 2025 · 1 day: 11.4%March 2025 · 2–7 days: 11.6%March 2025 · 8–14 days: 4.5%March 2025 · 15–21 days: 3.7%March 2025 · 22–28 days: 1.5%March 2025 · > 28 days: 1.1%April 2025 · Same day: 67.5%April 2025 · 1 day: 13.1%April 2025 · 2–7 days: 8.6%April 2025 · 8–14 days: 5.7%April 2025 · 15–21 days: 2.9%April 2025 · 22–28 days: 1.5%April 2025 · > 28 days: 0.7%May 2025 · Same day: 66.5%May 2025 · 1 day: 14.9%May 2025 · 2–7 days: 7.3%May 2025 · 8–14 days: 4.4%May 2025 · 15–21 days: 4.0%May 2025 · 22–28 days: 1.4%May 2025 · > 28 days: 1.4%June 2025 · Same day: 61.2%June 2025 · 1 day: 16.0%June 2025 · 2–7 days: 11.8%June 2025 · 8–14 days: 7.2%June 2025 · 15–21 days: 2.4%June 2025 · 22–28 days: 0.7%June 2025 · > 28 days: 0.7%July 2025 · Same day: 58.5%July 2025 · 1 day: 16.0%July 2025 · 2–7 days: 10.7%July 2025 · 8–14 days: 4.4%July 2025 · 15–21 days: 4.2%July 2025 · 22–28 days: 4.4%July 2025 · > 28 days: 1.7%August 2025 · Same day: 61.5%August 2025 · 1 day: 14.5%August 2025 · 2–7 days: 12.0%August 2025 · 8–14 days: 4.8%August 2025 · 15–21 days: 3.2%August 2025 · 22–28 days: 2.2%August 2025 · > 28 days: 1.7%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 40/100
  • Very high demand (>500 appts/1K)
  • Elevated DNA rate (7.6%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.5%
Face-to-face %-0.8%
Telephone %+16.7%
Same-day %-2.5%
Appts per 1K-0.5%
Triage %-4.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the most notable figure is the sharp increase in telephone appointments, rising to 8.3% from a trailing average of 4.6%. This is a significant jump of 62.7% from the previous month.

Several trends and step changes are worth highlighting. Firstly, the percentage of telephone appointments has increased by 16.7% over the past months. Secondly, the same-day appointment percentage has decreased by 2.5% over the same period. Lastly, the DNA rate has shown an upward trend, increasing by 4.2% over the past months.

To investigate these changes, it would be prudent to review the shift in phone-mix in 2025-02 and verify if it aligns with any system changes. Additionally, it would be wise to check if the dip in face-to-face appointments in 2025-07 is not an artefact of recording practices.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-08
value 8.3 · avg 4.6 ± 0.6
f2fPct2025-08
value 91.4 · avg 94.6 ± 0.7
sameDayPct2025-07
value 58.5 · avg 68.8 ± 3.9
dnaRate2025-07
value 8.3 · avg 6.8 ± 0.6
sameDayPct2025-06
value 61.2 · avg 70 ± 3.4
dnaRate2025-05
value 5.6 · avg 7 ± 0.5
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

phonePct2025-08
5.1 → 8.3 (+62.7%)
phonePct2025-03
5.4 → 3.5 (-35.2%)
triagePct2024-11
12.1 → 42.2 (+249.6%)
triagePct2024-09
0.6 → 12.1 (+1877.4%)
triagePct2024-08
0.4 → 0.6 (+51.6%)
phonePct2024-07
3.5 → 4.7 (+34.3%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-07-12 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-07-12.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

12.03

Nurse FTE

1

Direct Patient Care FTE

3.76

Admin FTE

13.23

1 practices reporting · 100.0% coverage

Staff group mix

GP12.0 FTE · 40%
Nurse1.0 FTE · 3%
Direct Patient Care3.8 FTE · 13%
Admin13.2 FTE · 44%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP12.02 FTE · 18 headcount
Partner2.13 FTE (18%) · 4 hc
Salaried6.32 FTE (53%) · 10 hc
Training (ST/F)1.92 FTE (16%) · 2 hc
Locum0.80 FTE (7%) · 1 hc
Retainer0.85 FTE (7%) · 1 hc
Nurses1.00 FTE · 1 headcount
Advanced / Specialist1.00 FTE (100%) · 1 hc
Admin / Non-clinical13.23 FTE · 14 headcount
Management2.03 FTE (15%) · 2 hc
Reception / Admin5.76 FTE (44%) · 6 hc
Other5.44 FTE (41%) · 6 hc
Direct Patient Care3.76 FTE · 4 headcount
HCA / Nursing Assistant0.80 FTE (21%) · 1 hc
Other2.96 FTE (79%) · 3 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03061219GP · 2024-03: 11 FTEGP · 2024-04: 13 FTEGP · 2024-05: 13 FTEGP · 2024-06: 13 FTEGP · 2024-07: 13 FTEGP · 2024-08: 13 FTEGP · 2024-09: 13 FTEGP · 2024-10: 13 FTEGP · 2024-11: 14 FTEGP · 2024-12: 14 FTEGP · 2025-01: 14 FTEGP · 2025-02: 13 FTEGP · 2025-03: 13 FTEGP · 2025-04: 13 FTEGP · 2025-05: 13 FTEGP · 2025-06: 13 FTEGP · 2025-07: 12 FTEGP · 2025-08: 16 FTEGP · 2025-09: 16 FTEGP · 2025-10: 16 FTEGP · 2025-11: 16 FTEGP · 2025-12: 15 FTEGP · 2026-01: 16 FTEGP · 2026-02: 17 FTEGP · 2026-03: 12 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 3 FTEDPC · 2024-04: 3 FTEDPC · 2024-05: 3 FTEDPC · 2024-06: 3 FTEDPC · 2024-07: 3 FTEDPC · 2024-08: 3 FTEDPC · 2024-09: 3 FTEDPC · 2024-10: 3 FTEDPC · 2024-11: 3 FTEDPC · 2024-12: 3 FTEDPC · 2025-01: 3 FTEDPC · 2025-02: 3 FTEDPC · 2025-03: 3 FTEDPC · 2025-04: 3 FTEDPC · 2025-05: 3 FTEDPC · 2025-06: 3 FTEDPC · 2025-07: 3 FTEDPC · 2025-08: 3 FTEDPC · 2025-09: 4 FTEDPC · 2025-10: 4 FTEDPC · 2025-11: 4 FTEDPC · 2025-12: 4 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 13 FTEAdmin · 2024-04: 15 FTEAdmin · 2024-05: 15 FTEAdmin · 2024-06: 15 FTEAdmin · 2024-07: 15 FTEAdmin · 2024-08: 15 FTEAdmin · 2024-09: 15 FTEAdmin · 2024-10: 13 FTEAdmin · 2024-11: 13 FTEAdmin · 2024-12: 13 FTEAdmin · 2025-01: 13 FTEAdmin · 2025-02: 13 FTEAdmin · 2025-03: 13 FTEAdmin · 2025-04: 13 FTEAdmin · 2025-05: 13 FTEAdmin · 2025-06: 13 FTEAdmin · 2025-07: 13 FTEAdmin · 2025-08: 13 FTEAdmin · 2025-09: 13 FTEAdmin · 2025-10: 13 FTEAdmin · 2025-11: 13 FTEAdmin · 2025-12: 13 FTEAdmin · 2026-01: 13 FTEAdmin · 2026-02: 13 FTEAdmin · 2026-03: 13 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good79.4%
Phone easy44.1%
Website easy54.5%
100.0% coverage

Prescribing volume

1.23

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.