GP Practice

Athena Medical Centre

F84060

Compare to

Registered patients

4,825

NHS Digital list size

GP FTE

3.24

NHS Digital workforce

Patients per GP FTE

1,489

Items per patient

1.64

prescribing volume

GPPS overall good

72.0%

patient experience

Access KPIs · August 2025

Same-day %

37.6%

Month: August 2025

Appts per 1K patients

377

all bookings (incl. triage)

Patient contacts per 1K

375

F2F + phone + video only

28+ day backlog

2.3%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face61.1%
Telephone25.7%
Video / online12.8%
Triage3.0%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %37.6%43.0%-5.4%
Face-to-face %61.1%58.4%+2.7%
Telephone %25.7%21.9%+3.8%
Appts per 1K377.0479.7-102.7
Triage %3.0%8.7%-5.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080265379Same-day % · 2023-08: 33.7%Same-day % · 2023-09: 32.9%Same-day % · 2023-10: 33.3%Same-day % · 2023-11: 32.1%Same-day % · 2023-12: 35.2%Same-day % · 2024-01: 37.0%Same-day % · 2024-02: 39.6%Same-day % · 2024-03: 36.1%Same-day % · 2024-04: 35.6%Same-day % · 2024-05: 34.4%Same-day % · 2024-06: 33.2%Same-day % · 2024-07: 31.6%Same-day % · 2024-08: 34.3%Same-day % · 2024-09: 31.0%Same-day % · 2024-11: 36.8%Same-day % · 2024-12: 41.3%Same-day % · 2025-01: 37.4%Same-day % · 2025-02: 39.5%Same-day % · 2025-03: 42.6%Same-day % · 2025-04: 34.1%Same-day % · 2025-05: 34.7%Same-day % · 2025-06: 35.0%Same-day % · 2025-07: 35.0%Same-day % · 2025-08: 37.6%F2F % · 2023-08: 61.9%F2F % · 2023-09: 65.4%F2F % · 2023-10: 70.2%F2F % · 2023-11: 66.6%F2F % · 2023-12: 63.4%F2F % · 2024-01: 61.1%F2F % · 2024-02: 59.1%F2F % · 2024-03: 61.2%F2F % · 2024-04: 64.5%F2F % · 2024-05: 69.0%F2F % · 2024-06: 69.2%F2F % · 2024-07: 68.3%F2F % · 2024-08: 65.0%F2F % · 2024-09: 69.4%F2F % · 2024-11: 70.8%F2F % · 2024-12: 66.5%F2F % · 2025-01: 69.7%F2F % · 2025-02: 52.7%F2F % · 2025-03: 55.4%F2F % · 2025-04: 58.5%F2F % · 2025-05: 59.0%F2F % · 2025-06: 64.2%F2F % · 2025-07: 64.5%F2F % · 2025-08: 61.1%Phone % · 2023-08: 34.4%Phone % · 2023-09: 30.7%Phone % · 2023-10: 25.5%Phone % · 2023-11: 29.1%Phone % · 2023-12: 30.6%Phone % · 2024-01: 33.1%Phone % · 2024-02: 34.1%Phone % · 2024-03: 33.4%Phone % · 2024-04: 31.4%Phone % · 2024-05: 25.9%Phone % · 2024-06: 24.8%Phone % · 2024-07: 26.7%Phone % · 2024-08: 29.5%Phone % · 2024-09: 27.6%Phone % · 2024-11: 24.8%Phone % · 2024-12: 29.9%Phone % · 2025-01: 27.4%Phone % · 2025-02: 26.1%Phone % · 2025-03: 27.6%Phone % · 2025-04: 28.3%Phone % · 2025-05: 26.3%Phone % · 2025-06: 22.3%Phone % · 2025-07: 23.0%Phone % · 2025-08: 25.7%Video % · 2023-08: 3.4%Video % · 2023-09: 3.3%Video % · 2023-10: 3.7%Video % · 2023-11: 3.8%Video % · 2023-12: 5.5%Video % · 2024-01: 5.5%Video % · 2024-02: 6.1%Video % · 2024-03: 4.8%Video % · 2024-04: 4.1%Video % · 2024-05: 5.0%Video % · 2024-06: 5.7%Video % · 2024-07: 4.9%Video % · 2024-08: 5.3%Video % · 2024-09: 3.0%Video % · 2024-11: 4.1%Video % · 2024-12: 3.1%Video % · 2025-01: 2.5%Video % · 2025-02: 20.9%Video % · 2025-03: 16.6%Video % · 2025-04: 12.4%Video % · 2025-05: 14.3%Video % · 2025-06: 13.1%Video % · 2025-07: 12.1%Video % · 2025-08: 12.8%Triage % · 2023-08: 30.0%Triage % · 2023-09: 28.6%Triage % · 2023-10: 13.3%Triage % · 2023-11: 1.6%Triage % · 2023-12: 2.0%Triage % · 2024-01: 2.7%Triage % · 2024-02: 3.1%Triage % · 2024-03: 2.2%Triage % · 2024-04: 1.6%Triage % · 2024-05: 1.1%Triage % · 2024-06: 7.6%Triage % · 2024-07: 6.6%Triage % · 2024-08: 7.0%Triage % · 2024-09: 5.5%Triage % · 2024-11: 6.3%Triage % · 2024-12: 5.0%Triage % · 2025-01: 4.4%Triage % · 2025-02: 3.8%Triage % · 2025-03: 4.7%Triage % · 2025-04: 4.9%Triage % · 2025-05: 3.4%Triage % · 2025-06: 4.7%Triage % · 2025-07: 3.4%Triage % · 2025-08: 3.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-081,6131,8692,1242,3802023-08: 1,724 appointments2023-09: 1,810 appointments2023-10: 2,306 appointments2023-11: 1,967 appointments2023-12: 1,832 appointments2024-01: 1,932 appointments2024-02: 2,053 appointments2024-03: 1,881 appointments2024-04: 1,817 appointments2024-05: 1,832 appointments2024-06: 1,831 appointments2024-07: 2,004 appointments2024-08: 1,748 appointments2024-09: 2,030 appointments2024-11: 2,031 appointments2024-12: 1,714 appointments2025-01: 2,151 appointments2025-02: 2,134 appointments2025-03: 2,005 appointments2025-04: 1,687 appointments2025-05: 1,829 appointments2025-06: 2,023 appointments2025-07: 2,124 appointments2025-08: 1,819 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-083343874404932023-08: 357.3 appts per 1,000 patients2023-09: 375.1 appts per 1,000 patients2023-10: 477.9 appts per 1,000 patients2023-11: 407.7 appts per 1,000 patients2023-12: 379.7 appts per 1,000 patients2024-01: 400.4 appts per 1,000 patients2024-02: 425.5 appts per 1,000 patients2024-03: 389.8 appts per 1,000 patients2024-04: 376.6 appts per 1,000 patients2024-05: 379.7 appts per 1,000 patients2024-06: 379.5 appts per 1,000 patients2024-07: 415.3 appts per 1,000 patients2024-08: 362.3 appts per 1,000 patients2024-09: 420.7 appts per 1,000 patients2024-11: 420.9 appts per 1,000 patients2024-12: 355.2 appts per 1,000 patients2025-01: 445.8 appts per 1,000 patients2025-02: 442.3 appts per 1,000 patients2025-03: 415.5 appts per 1,000 patients2025-04: 349.6 appts per 1,000 patients2025-05: 379.1 appts per 1,000 patients2025-06: 419.3 appts per 1,000 patients2025-07: 440.2 appts per 1,000 patients2025-08: 377 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 33.7%August 2023 · 1 day: 7.1%August 2023 · 2–7 days: 28.0%August 2023 · 8–14 days: 18.5%August 2023 · 15–21 days: 9.1%August 2023 · 22–28 days: 2.1%August 2023 · > 28 days: 1.5%September 2023 · Same day: 32.9%September 2023 · 1 day: 7.6%September 2023 · 2–7 days: 39.0%September 2023 · 8–14 days: 15.0%September 2023 · 15–21 days: 3.6%September 2023 · 22–28 days: 1.5%September 2023 · > 28 days: 0.4%October 2023 · Same day: 33.3%October 2023 · 1 day: 10.9%October 2023 · 2–7 days: 30.2%October 2023 · 8–14 days: 17.5%October 2023 · 15–21 days: 6.2%October 2023 · 22–28 days: 1.6%October 2023 · > 28 days: 0.3%November 2023 · Same day: 32.1%November 2023 · 1 day: 6.4%November 2023 · 2–7 days: 31.5%November 2023 · 8–14 days: 19.6%November 2023 · 15–21 days: 7.5%November 2023 · 22–28 days: 1.8%November 2023 · > 28 days: 1.1%December 2023 · Same day: 35.2%December 2023 · 1 day: 9.3%December 2023 · 2–7 days: 34.4%December 2023 · 8–14 days: 14.6%December 2023 · 15–21 days: 4.7%December 2023 · 22–28 days: 1.0%December 2023 · > 28 days: 0.7%January 2024 · Same day: 37.0%January 2024 · 1 day: 8.2%January 2024 · 2–7 days: 29.3%January 2024 · 8–14 days: 19.3%January 2024 · 15–21 days: 4.5%January 2024 · 22–28 days: 0.9%January 2024 · > 28 days: 0.8%February 2024 · Same day: 39.6%February 2024 · 1 day: 8.9%February 2024 · 2–7 days: 33.2%February 2024 · 8–14 days: 10.2%February 2024 · 15–21 days: 5.8%February 2024 · 22–28 days: 1.6%February 2024 · > 28 days: 0.6%March 2024 · Same day: 36.1%March 2024 · 1 day: 7.5%March 2024 · 2–7 days: 37.4%March 2024 · 8–14 days: 11.6%March 2024 · 15–21 days: 6.4%March 2024 · 22–28 days: 1.0%March 2024 · > 28 days: 0.1%April 2024 · Same day: 35.6%April 2024 · 1 day: 7.4%April 2024 · 2–7 days: 26.2%April 2024 · 8–14 days: 23.6%April 2024 · 15–21 days: 5.3%April 2024 · 22–28 days: 1.3%April 2024 · > 28 days: 0.7%May 2024 · Same day: 34.4%May 2024 · 1 day: 5.2%May 2024 · 2–7 days: 21.1%May 2024 · 8–14 days: 28.9%May 2024 · 15–21 days: 8.1%May 2024 · 22–28 days: 1.2%May 2024 · > 28 days: 1.1%June 2024 · Same day: 33.2%June 2024 · 1 day: 7.2%June 2024 · 2–7 days: 34.0%June 2024 · 8–14 days: 11.4%June 2024 · 15–21 days: 12.8%June 2024 · 22–28 days: 1.1%June 2024 · > 28 days: 0.2%July 2024 · Same day: 31.6%July 2024 · 1 day: 7.5%July 2024 · 2–7 days: 29.8%July 2024 · 8–14 days: 18.8%July 2024 · 15–21 days: 9.4%July 2024 · 22–28 days: 2.0%July 2024 · > 28 days: 1.0%August 2024 · Same day: 34.3%August 2024 · 1 day: 6.7%August 2024 · 2–7 days: 25.2%August 2024 · 8–14 days: 21.9%August 2024 · 15–21 days: 9.8%August 2024 · 22–28 days: 1.5%August 2024 · > 28 days: 0.6%September 2024 · Same day: 31.0%September 2024 · 1 day: 5.3%September 2024 · 2–7 days: 30.1%September 2024 · 8–14 days: 24.9%September 2024 · 15–21 days: 7.3%September 2024 · 22–28 days: 0.9%September 2024 · > 28 days: 0.4%November 2024 · Same day: 36.8%November 2024 · 1 day: 8.0%November 2024 · 2–7 days: 29.0%November 2024 · 8–14 days: 20.4%November 2024 · 15–21 days: 4.3%November 2024 · 22–28 days: 0.9%November 2024 · > 28 days: 0.6%December 2024 · Same day: 41.3%December 2024 · 1 day: 8.0%December 2024 · 2–7 days: 26.4%December 2024 · 8–14 days: 17.5%December 2024 · 15–21 days: 4.8%December 2024 · 22–28 days: 1.0%December 2024 · > 28 days: 1.0%January 2025 · Same day: 37.4%January 2025 · 1 day: 7.0%January 2025 · 2–7 days: 29.2%January 2025 · 8–14 days: 17.8%January 2025 · 15–21 days: 5.9%January 2025 · 22–28 days: 1.4%January 2025 · > 28 days: 1.3%February 2025 · Same day: 39.5%February 2025 · 1 day: 9.0%February 2025 · 2–7 days: 26.0%February 2025 · 8–14 days: 16.1%February 2025 · 15–21 days: 7.9%February 2025 · 22–28 days: 1.0%February 2025 · > 28 days: 0.5%March 2025 · Same day: 42.6%March 2025 · 1 day: 5.8%March 2025 · 2–7 days: 26.8%March 2025 · 8–14 days: 19.0%March 2025 · 15–21 days: 4.4%March 2025 · 22–28 days: 0.6%March 2025 · > 28 days: 0.9%April 2025 · Same day: 34.1%April 2025 · 1 day: 4.9%April 2025 · 2–7 days: 23.0%April 2025 · 8–14 days: 24.9%April 2025 · 15–21 days: 10.9%April 2025 · 22–28 days: 1.3%April 2025 · > 28 days: 1.0%May 2025 · Same day: 34.7%May 2025 · 1 day: 7.3%May 2025 · 2–7 days: 20.9%May 2025 · 8–14 days: 23.9%May 2025 · 15–21 days: 10.1%May 2025 · 22–28 days: 1.9%May 2025 · > 28 days: 1.2%June 2025 · Same day: 35.0%June 2025 · 1 day: 6.2%June 2025 · 2–7 days: 20.4%June 2025 · 8–14 days: 22.4%June 2025 · 15–21 days: 13.2%June 2025 · 22–28 days: 1.7%June 2025 · > 28 days: 1.0%July 2025 · Same day: 35.0%July 2025 · 1 day: 5.0%July 2025 · 2–7 days: 23.1%July 2025 · 8–14 days: 15.1%July 2025 · 15–21 days: 18.5%July 2025 · 22–28 days: 2.0%July 2025 · > 28 days: 1.4%August 2025 · Same day: 37.6%August 2025 · 1 day: 6.1%August 2025 · 2–7 days: 17.2%August 2025 · 8–14 days: 22.4%August 2025 · 15–21 days: 12.7%August 2025 · 22–28 days: 1.8%August 2025 · > 28 days: 2.3%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 48/100
  • High demand (>400 appts/1K)
  • Elevated DNA rate (6.1%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.9%
Face-to-face %+2.4%
Telephone %-3.3%
Same-day %-1.7%
Appts per 1K+0.9%
Triage %-8.3%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage has risen to 61.1%, surpassing the practice's trailing average. The telephone percentage has dropped to 25.7%, which is a notable decrease from the usual levels. The video percentage has increased significantly to 12.8%, a major shift from previous months.

Several trends are worth noting. The face-to-face percentage has increased by 2.4% month-on-month, while the telephone percentage has decreased by 3.3%. The triage percentage has also dropped by 8.3%, indicating a potential shift in how appointments are being managed. These changes could reflect a workflow change or an adjustment in recording policies.

To investigate these trends, it would be prudent to review the shift in the phone-mix in 2025-02 and see if it aligns with any system changes. Additionally, verifying whether the drop in the face-to-face percentage in 2025-06 is a recording artefact or a genuine trend would be beneficial.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-06
value 22.3 · avg 27.1 ± 1.6
sameDayPct2025-03
value 42.6 · avg 35.9 ± 3.1
f2fPct2025-02
value 52.7 · avg 66.1 ± 3.8
total2025-01
value 2151 · avg 1892.1 ± 110.9
sameDayPct2024-12
value 41.3 · avg 34.7 ± 2.4
total2024-12
value 1714 · avg 1913.2 ± 98.4
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-06
3.4 → 4.7 (+37.8%)
videoPct2025-02
2.5 → 20.9 (+736%)
videoPct2024-11
3 → 4.1 (+36.7%)
videoPct2024-09
5.3 → 3 (-43.4%)
dnaRate2024-07
5.6 → 7.3 (+30.4%)
triagePct2024-06
1.1 → 7.6 (+595.4%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2023-12-12 · 28 months ago
  • Current rating is good, and the latest CQC assessment date is 2023-12-12 (28 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

3.24

Nurse FTE

0.6

Direct Patient Care FTE

0.8

Admin FTE

6.68

1 practices reporting · 100.0% coverage

Staff group mix

GP3.2 FTE · 29%
Nurse0.6 FTE · 5%
Direct Patient Care0.8 FTE · 7%
Admin6.7 FTE · 59%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.24 FTE · 5 headcount
Partner1.64 FTE (51%) · 2 hc
Salaried1.60 FTE (49%) · 3 hc
Nurses0.60 FTE · 2 headcount
Practice Nurse0.60 FTE (100%) · 2 hc
Admin / Non-clinical6.68 FTE · 9 headcount
Management1.00 FTE (15%) · 1 hc
Reception / Admin5.68 FTE (85%) · 8 hc
Direct Patient Care0.80 FTE · 1 headcount
Other0.80 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030257GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 2 FTEGP · 2025-01: 2 FTEGP · 2025-02: 2 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 0 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 7 FTEAdmin · 2024-04: 7 FTEAdmin · 2024-05: 7 FTEAdmin · 2024-06: 7 FTEAdmin · 2024-07: 7 FTEAdmin · 2024-08: 7 FTEAdmin · 2024-09: 7 FTEAdmin · 2024-10: 7 FTEAdmin · 2024-11: 7 FTEAdmin · 2024-12: 7 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 6 FTEAdmin · 2025-04: 6 FTEAdmin · 2025-05: 6 FTEAdmin · 2025-06: 6 FTEAdmin · 2025-07: 6 FTEAdmin · 2025-08: 6 FTEAdmin · 2025-09: 6 FTEAdmin · 2025-10: 6 FTEAdmin · 2025-11: 6 FTEAdmin · 2025-12: 7 FTEAdmin · 2026-01: 7 FTEAdmin · 2026-02: 7 FTEAdmin · 2026-03: 7 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good72.0%
Phone easy37.7%
Website easy88.8%
100.0% coverage

Prescribing volume

1.64

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.