GP Practice

Abbey Road Medical Practice

F84111

Compare to

Registered patients

10,449

NHS Digital list size

GP FTE

6.13

NHS Digital workforce

Patients per GP FTE

1,705

Items per patient

1.69

prescribing volume

GPPS overall good

76.5%

patient experience

Access KPIs · August 2025

Same-day %

53.4%

Month: August 2025

Appts per 1K patients

347

all bookings (incl. triage)

Patient contacts per 1K

346

F2F + phone + video only

28+ day backlog

0%

long-wait share — 0 may be a stale cache, pending sync

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face78.0%
Telephone21.8%
Triage3.8%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %53.4%43.0%+10.4%
Face-to-face %78.0%58.4%+19.6%
Telephone %21.8%21.9%-0.1%
Appts per 1K347.0479.7-132.7
Triage %3.8%8.7%-4.9%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080316293Same-day % · 2023-08: 42.4%Same-day % · 2023-09: 38.5%Same-day % · 2023-10: 41.6%Same-day % · 2023-11: 40.7%Same-day % · 2023-12: 44.4%Same-day % · 2024-01: 46.5%Same-day % · 2024-02: 40.3%Same-day % · 2024-03: 44.3%Same-day % · 2024-04: 47.9%Same-day % · 2024-05: 43.1%Same-day % · 2024-06: 42.4%Same-day % · 2024-07: 41.6%Same-day % · 2024-08: 43.3%Same-day % · 2024-09: 44.1%Same-day % · 2024-11: 45.9%Same-day % · 2024-12: 44.6%Same-day % · 2025-01: 43.9%Same-day % · 2025-02: 48.4%Same-day % · 2025-03: 50.3%Same-day % · 2025-04: 50.7%Same-day % · 2025-05: 48.7%Same-day % · 2025-06: 51.1%Same-day % · 2025-07: 50.3%Same-day % · 2025-08: 53.4%F2F % · 2023-08: 73.4%F2F % · 2023-09: 78.7%F2F % · 2023-10: 77.2%F2F % · 2023-11: 76.6%F2F % · 2023-12: 76.7%F2F % · 2024-01: 76.2%F2F % · 2024-02: 75.8%F2F % · 2024-03: 78.0%F2F % · 2024-04: 76.0%F2F % · 2024-05: 76.7%F2F % · 2024-06: 74.7%F2F % · 2024-07: 79.2%F2F % · 2024-08: 81.8%F2F % · 2024-09: 82.7%F2F % · 2024-11: 77.8%F2F % · 2024-12: 79.4%F2F % · 2025-01: 76.8%F2F % · 2025-02: 77.8%F2F % · 2025-03: 79.7%F2F % · 2025-04: 79.6%F2F % · 2025-05: 79.8%F2F % · 2025-06: 77.9%F2F % · 2025-07: 79.4%F2F % · 2025-08: 78.0%Phone % · 2023-08: 26.3%Phone % · 2023-09: 21.1%Phone % · 2023-10: 22.5%Phone % · 2023-11: 23.1%Phone % · 2023-12: 22.6%Phone % · 2024-01: 23.5%Phone % · 2024-02: 23.5%Phone % · 2024-03: 21.3%Phone % · 2024-04: 23.5%Phone % · 2024-05: 23.1%Phone % · 2024-06: 25.0%Phone % · 2024-07: 20.6%Phone % · 2024-08: 17.6%Phone % · 2024-09: 16.7%Phone % · 2024-11: 22.0%Phone % · 2024-12: 20.4%Phone % · 2025-01: 23.1%Phone % · 2025-02: 21.7%Phone % · 2025-03: 20.1%Phone % · 2025-04: 20.0%Phone % · 2025-05: 19.9%Phone % · 2025-06: 21.9%Phone % · 2025-07: 20.3%Phone % · 2025-08: 21.8%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 0.6%Triage % · 2023-09: 0.6%Triage % · 2023-10: 1.6%Triage % · 2023-11: 0.5%Triage % · 2023-12: 0.6%Triage % · 2024-01: 0.5%Triage % · 2024-02: 1.0%Triage % · 2024-03: 1.0%Triage % · 2024-04: 1.2%Triage % · 2024-05: 1.1%Triage % · 2024-06: 1.0%Triage % · 2024-07: 0.9%Triage % · 2024-08: 1.2%Triage % · 2024-09: 1.6%Triage % · 2024-11: 2.3%Triage % · 2024-12: 2.4%Triage % · 2025-01: 2.0%Triage % · 2025-02: 2.9%Triage % · 2025-03: 2.0%Triage % · 2025-04: 2.7%Triage % · 2025-05: 2.2%Triage % · 2025-06: 2.6%Triage % · 2025-07: 3.4%Triage % · 2025-08: 3.8%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-083,4434,0734,7035,3332023-08: 4,388 appointments2023-09: 5,150 appointments2023-10: 4,926 appointments2023-11: 4,950 appointments2023-12: 4,325 appointments2024-01: 5,124 appointments2024-02: 4,592 appointments2024-03: 3,922 appointments2024-04: 4,050 appointments2024-05: 4,703 appointments2024-06: 4,480 appointments2024-07: 4,790 appointments2024-08: 3,790 appointments2024-09: 3,901 appointments2024-11: 4,375 appointments2024-12: 3,942 appointments2025-01: 4,878 appointments2025-02: 4,381 appointments2025-03: 4,256 appointments2025-04: 4,108 appointments2025-05: 4,451 appointments2025-06: 4,137 appointments2025-07: 4,703 appointments2025-08: 3,626 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-083293904505102023-08: 419.9 appts per 1,000 patients2023-09: 492.9 appts per 1,000 patients2023-10: 471.4 appts per 1,000 patients2023-11: 473.7 appts per 1,000 patients2023-12: 413.9 appts per 1,000 patients2024-01: 490.4 appts per 1,000 patients2024-02: 439.5 appts per 1,000 patients2024-03: 375.3 appts per 1,000 patients2024-04: 387.6 appts per 1,000 patients2024-05: 450.1 appts per 1,000 patients2024-06: 428.7 appts per 1,000 patients2024-07: 458.4 appts per 1,000 patients2024-08: 362.7 appts per 1,000 patients2024-09: 373.3 appts per 1,000 patients2024-11: 418.7 appts per 1,000 patients2024-12: 377.3 appts per 1,000 patients2025-01: 466.8 appts per 1,000 patients2025-02: 419.3 appts per 1,000 patients2025-03: 407.3 appts per 1,000 patients2025-04: 393.1 appts per 1,000 patients2025-05: 426 appts per 1,000 patients2025-06: 395.9 appts per 1,000 patients2025-07: 450.1 appts per 1,000 patients2025-08: 347 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 42.4%August 2023 · 1 day: 11.9%August 2023 · 2–7 days: 28.7%August 2023 · 8–14 days: 10.0%August 2023 · 15–21 days: 5.9%August 2023 · 22–28 days: 1.0%September 2023 · Same day: 38.5%September 2023 · 1 day: 11.0%September 2023 · 2–7 days: 31.7%September 2023 · 8–14 days: 14.2%September 2023 · 15–21 days: 4.1%September 2023 · 22–28 days: 0.4%September 2023 · > 28 days: 0.1%October 2023 · Same day: 41.6%October 2023 · 1 day: 15.6%October 2023 · 2–7 days: 29.2%October 2023 · 8–14 days: 12.3%October 2023 · 15–21 days: 1.2%October 2023 · 22–28 days: 0.1%November 2023 · Same day: 40.7%November 2023 · 1 day: 12.0%November 2023 · 2–7 days: 26.4%November 2023 · 8–14 days: 17.6%November 2023 · 15–21 days: 3.2%November 2023 · 22–28 days: 0.2%December 2023 · Same day: 44.4%December 2023 · 1 day: 14.6%December 2023 · 2–7 days: 25.2%December 2023 · 8–14 days: 13.5%December 2023 · 15–21 days: 2.2%December 2023 · 22–28 days: 0.1%January 2024 · Same day: 46.5%January 2024 · 1 day: 15.2%January 2024 · 2–7 days: 25.5%January 2024 · 8–14 days: 10.4%January 2024 · 15–21 days: 2.3%January 2024 · 22–28 days: 0.1%January 2024 · > 28 days: 0.1%February 2024 · Same day: 40.3%February 2024 · 1 day: 14.6%February 2024 · 2–7 days: 34.3%February 2024 · 8–14 days: 8.8%February 2024 · 15–21 days: 1.9%February 2024 · 22–28 days: 0.1%March 2024 · Same day: 44.3%March 2024 · 1 day: 13.4%March 2024 · 2–7 days: 28.3%March 2024 · 8–14 days: 11.7%March 2024 · 15–21 days: 2.2%March 2024 · 22–28 days: 0.1%April 2024 · Same day: 47.9%April 2024 · 1 day: 12.6%April 2024 · 2–7 days: 22.1%April 2024 · 8–14 days: 13.9%April 2024 · 15–21 days: 3.3%April 2024 · 22–28 days: 0.2%May 2024 · Same day: 43.1%May 2024 · 1 day: 11.7%May 2024 · 2–7 days: 28.9%May 2024 · 8–14 days: 14.4%May 2024 · 15–21 days: 1.8%May 2024 · 22–28 days: 0.1%June 2024 · Same day: 42.4%June 2024 · 1 day: 12.9%June 2024 · 2–7 days: 25.9%June 2024 · 8–14 days: 14.9%June 2024 · 15–21 days: 3.5%June 2024 · 22–28 days: 0.4%July 2024 · Same day: 41.6%July 2024 · 1 day: 12.0%July 2024 · 2–7 days: 23.9%July 2024 · 8–14 days: 20.0%July 2024 · 15–21 days: 2.4%July 2024 · 22–28 days: 0.1%August 2024 · Same day: 43.3%August 2024 · 1 day: 9.1%August 2024 · 2–7 days: 19.7%August 2024 · 8–14 days: 20.9%August 2024 · 15–21 days: 6.3%August 2024 · 22–28 days: 0.8%August 2024 · > 28 days: 0.1%September 2024 · Same day: 44.1%September 2024 · 1 day: 7.6%September 2024 · 2–7 days: 18.9%September 2024 · 8–14 days: 15.4%September 2024 · 15–21 days: 12.8%September 2024 · 22–28 days: 1.3%November 2024 · Same day: 45.9%November 2024 · 1 day: 13.3%November 2024 · 2–7 days: 22.5%November 2024 · 8–14 days: 8.9%November 2024 · 15–21 days: 7.5%November 2024 · 22–28 days: 1.8%December 2024 · Same day: 44.6%December 2024 · 1 day: 10.6%December 2024 · 2–7 days: 26.0%December 2024 · 8–14 days: 12.2%December 2024 · 15–21 days: 6.3%December 2024 · 22–28 days: 0.3%January 2025 · Same day: 43.9%January 2025 · 1 day: 9.6%January 2025 · 2–7 days: 25.2%January 2025 · 8–14 days: 16.9%January 2025 · 15–21 days: 4.1%January 2025 · 22–28 days: 0.2%January 2025 · > 28 days: 0.1%February 2025 · Same day: 48.4%February 2025 · 1 day: 9.7%February 2025 · 2–7 days: 20.7%February 2025 · 8–14 days: 17.5%February 2025 · 15–21 days: 3.7%March 2025 · Same day: 50.3%March 2025 · 1 day: 10.9%March 2025 · 2–7 days: 24.9%March 2025 · 8–14 days: 11.6%March 2025 · 15–21 days: 2.2%March 2025 · 22–28 days: 0.1%April 2025 · Same day: 50.7%April 2025 · 1 day: 9.2%April 2025 · 2–7 days: 18.8%April 2025 · 8–14 days: 13.0%April 2025 · 15–21 days: 7.3%April 2025 · 22–28 days: 0.9%May 2025 · Same day: 48.7%May 2025 · 1 day: 8.5%May 2025 · 2–7 days: 20.5%May 2025 · 8–14 days: 13.3%May 2025 · 15–21 days: 8.2%May 2025 · 22–28 days: 0.8%June 2025 · Same day: 51.1%June 2025 · 1 day: 10.8%June 2025 · 2–7 days: 20.0%June 2025 · 8–14 days: 12.2%June 2025 · 15–21 days: 5.5%June 2025 · 22–28 days: 0.4%July 2025 · Same day: 50.3%July 2025 · 1 day: 8.5%July 2025 · 2–7 days: 20.7%July 2025 · 8–14 days: 11.7%July 2025 · 15–21 days: 7.5%July 2025 · 22–28 days: 0.7%July 2025 · > 28 days: 0.7%August 2025 · Same day: 53.4%August 2025 · 1 day: 7.7%August 2025 · 2–7 days: 20.8%August 2025 · 8–14 days: 11.0%August 2025 · 15–21 days: 6.8%August 2025 · 22–28 days: 0.2%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 33/100
  • Moderate demand
  • Elevated DNA rate (7.8%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.1%
Face-to-face %-0.4%
Telephone %+1.6%
Same-day %+0.9%
Appts per 1K-1.1%
Triage %+11.8%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the most notable figure is the 78% face-to-face appointments, which is higher than the practice's trailing average. The total number of appointments also stood out, with 347 per thousand patients, which is below the average but still within the normal range.

Several trends and step changes are worth noting. The triage percentage has increased significantly, rising by 11.8% this month. The telephone percentage has also increased, rising by 1.6% month-on-month. These shifts could indicate a change in workflow or recording policy.

To investigate these signals, the manager should review the triage percentage increase in 2025-08 and check if it aligns with any system changes. Additionally, the rise in telephone appointments should be examined to understand if it reflects an operational pressure or a shift in patient preference.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-08
value 3.8 · avg 2.2 ± 0.7
sameDayPct2025-08
value 53.4 · avg 46.9 ± 3.2
total2025-08
value 3626 · avg 4309.3 ± 339.5
triagePct2025-07
value 3.4 · avg 2 ± 0.6
sameDayPct2025-04
value 50.7 · avg 45 ± 2.5
sameDayPct2025-03
value 50.3 · avg 44.2 ± 2.3
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-07
2.6 → 3.4 (+34.4%)
triagePct2025-04
2 → 2.7 (+32.5%)
triagePct2025-02
2 → 2.9 (+45%)
phonePct2024-11
16.7 → 22 (+31.7%)
triagePct2024-11
1.6 → 2.3 (+41.5%)
triagePct2024-09
1.2 → 1.6 (+33.1%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2019-11-18 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2019-11-18.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

6.13

Nurse FTE

0.43

Direct Patient Care FTE

1.8

Admin FTE

12.91

1 practices reporting · 100.0% coverage

Staff group mix

GP6.1 FTE · 29%
Nurse0.4 FTE · 2%
Direct Patient Care1.8 FTE · 8%
Admin12.9 FTE · 61%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP6.13 FTE · 8 headcount
Partner2.23 FTE (36%) · 3 hc
Salaried1.98 FTE (32%) · 3 hc
Training (ST/F)1.92 FTE (31%) · 2 hc
Nurses0.43 FTE · 1 headcount
Practice Nurse0.43 FTE (100%) · 1 hc
Admin / Non-clinical12.91 FTE · 19 headcount
Management1.07 FTE (8%) · 1 hc
Reception / Admin7.99 FTE (62%) · 11 hc
Other3.85 FTE (30%) · 7 hc
Direct Patient Care1.80 FTE · 2 headcount
Pharmacist0.80 FTE (44%) · 1 hc
HCA / Nursing Assistant1.00 FTE (56%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03051015GP · 2024-03: 8 FTEGP · 2024-04: 8 FTEGP · 2024-05: 8 FTEGP · 2024-06: 8 FTEGP · 2024-07: 7 FTEGP · 2024-08: 5 FTEGP · 2024-09: 5 FTEGP · 2024-10: 5 FTEGP · 2024-11: 6 FTEGP · 2024-12: 5 FTEGP · 2025-01: 6 FTEGP · 2025-02: 7 FTEGP · 2025-03: 7 FTEGP · 2025-04: 6 FTEGP · 2025-05: 6 FTEGP · 2025-06: 6 FTEGP · 2025-07: 7 FTEGP · 2025-08: 6 FTEGP · 2025-09: 6 FTEGP · 2025-10: 5 FTEGP · 2025-11: 5 FTEGP · 2025-12: 5 FTEGP · 2026-01: 5 FTEGP · 2026-02: 6 FTEGP · 2026-03: 6 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 0 FTENurse · 2026-01: 0 FTENurse · 2026-02: 0 FTENurse · 2026-03: 0 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 2 FTEDPC · 2025-12: 2 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 13 FTEAdmin · 2024-04: 13 FTEAdmin · 2024-05: 13 FTEAdmin · 2024-06: 13 FTEAdmin · 2024-07: 13 FTEAdmin · 2024-08: 13 FTEAdmin · 2024-09: 13 FTEAdmin · 2024-10: 13 FTEAdmin · 2024-11: 13 FTEAdmin · 2024-12: 13 FTEAdmin · 2025-01: 13 FTEAdmin · 2025-02: 13 FTEAdmin · 2025-03: 13 FTEAdmin · 2025-04: 12 FTEAdmin · 2025-05: 12 FTEAdmin · 2025-06: 12 FTEAdmin · 2025-07: 12 FTEAdmin · 2025-08: 12 FTEAdmin · 2025-09: 12 FTEAdmin · 2025-10: 11 FTEAdmin · 2025-11: 11 FTEAdmin · 2025-12: 13 FTEAdmin · 2026-01: 13 FTEAdmin · 2026-02: 13 FTEAdmin · 2026-03: 13 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good76.5%
Phone easy38.0%
Website easy71.4%
100.0% coverage

Prescribing volume

1.69

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.