GP Practice

Queensbridge Group Practice

F84117

Compare to

Registered patients

9,827

NHS Digital list size

GP FTE

8.44

NHS Digital workforce

Patients per GP FTE

1,164

Items per patient

1.5

prescribing volume

GPPS overall good

79.8%

patient experience

Access KPIs · August 2025

Same-day %

47.2%

Month: August 2025

Appts per 1K patients

474

all bookings (incl. triage)

Patient contacts per 1K

466

F2F + phone + video only

28+ day backlog

1.8%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face64.9%
Telephone33.5%
Triage11.6%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %47.2%43.0%+4.2%
Face-to-face %64.9%58.4%+6.5%
Telephone %33.5%21.9%+11.6%
Appts per 1K473.5479.7-6.2
Triage %11.6%8.7%+2.9%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080275481Same-day % · 2023-08: 55.5%Same-day % · 2023-09: 53.1%Same-day % · 2023-10: 55.9%Same-day % · 2023-11: 47.5%Same-day % · 2023-12: 46.8%Same-day % · 2024-01: 45.0%Same-day % · 2024-02: 41.7%Same-day % · 2024-03: 42.1%Same-day % · 2024-04: 45.2%Same-day % · 2024-05: 46.7%Same-day % · 2024-06: 47.0%Same-day % · 2024-07: 45.7%Same-day % · 2024-08: 44.8%Same-day % · 2024-09: 42.7%Same-day % · 2024-11: 43.4%Same-day % · 2024-12: 45.3%Same-day % · 2025-01: 44.0%Same-day % · 2025-02: 42.3%Same-day % · 2025-03: 44.3%Same-day % · 2025-04: 45.2%Same-day % · 2025-05: 43.2%Same-day % · 2025-06: 45.1%Same-day % · 2025-07: 46.7%Same-day % · 2025-08: 47.2%F2F % · 2023-08: 71.9%F2F % · 2023-09: 71.1%F2F % · 2023-10: 70.7%F2F % · 2023-11: 61.5%F2F % · 2023-12: 60.8%F2F % · 2024-01: 60.7%F2F % · 2024-02: 62.5%F2F % · 2024-03: 64.2%F2F % · 2024-04: 61.6%F2F % · 2024-05: 60.2%F2F % · 2024-06: 64.5%F2F % · 2024-07: 63.6%F2F % · 2024-08: 62.0%F2F % · 2024-09: 60.8%F2F % · 2024-11: 65.2%F2F % · 2024-12: 66.8%F2F % · 2025-01: 65.7%F2F % · 2025-02: 65.4%F2F % · 2025-03: 64.5%F2F % · 2025-04: 63.8%F2F % · 2025-05: 62.4%F2F % · 2025-06: 62.9%F2F % · 2025-07: 62.6%F2F % · 2025-08: 64.9%Phone % · 2023-08: 28.1%Phone % · 2023-09: 28.9%Phone % · 2023-10: 29.3%Phone % · 2023-11: 38.5%Phone % · 2023-12: 39.2%Phone % · 2024-01: 39.1%Phone % · 2024-02: 36.9%Phone % · 2024-03: 35.6%Phone % · 2024-04: 38.1%Phone % · 2024-05: 39.7%Phone % · 2024-06: 35.5%Phone % · 2024-07: 36.3%Phone % · 2024-08: 38.0%Phone % · 2024-09: 38.3%Phone % · 2024-11: 34.7%Phone % · 2024-12: 33.2%Phone % · 2025-01: 34.2%Phone % · 2025-02: 34.4%Phone % · 2025-03: 33.9%Phone % · 2025-04: 34.4%Phone % · 2025-05: 35.9%Phone % · 2025-06: 35.1%Phone % · 2025-07: 35.5%Phone % · 2025-08: 33.5%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.1%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 35.9%Triage % · 2023-09: 32.7%Triage % · 2023-10: 31.4%Triage % · 2023-11: 9.8%Triage % · 2023-12: 9.0%Triage % · 2024-01: 6.8%Triage % · 2024-02: 6.6%Triage % · 2024-03: 6.0%Triage % · 2024-04: 6.3%Triage % · 2024-05: 9.9%Triage % · 2024-06: 11.4%Triage % · 2024-07: 11.0%Triage % · 2024-08: 11.0%Triage % · 2024-09: 10.9%Triage % · 2024-11: 11.0%Triage % · 2024-12: 11.5%Triage % · 2025-01: 10.7%Triage % · 2025-02: 11.3%Triage % · 2025-03: 10.2%Triage % · 2025-04: 9.5%Triage % · 2025-05: 8.7%Triage % · 2025-06: 10.7%Triage % · 2025-07: 9.3%Triage % · 2025-08: 11.6%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-084,1145,5126,9108,3082023-08: 6,747 appointments2023-09: 7,331 appointments2023-10: 7,902 appointments2023-11: 5,908 appointments2023-12: 4,520 appointments2024-01: 5,512 appointments2024-02: 5,522 appointments2024-03: 5,324 appointments2024-04: 5,371 appointments2024-05: 5,182 appointments2024-06: 4,680 appointments2024-07: 5,551 appointments2024-08: 4,900 appointments2024-09: 5,565 appointments2024-11: 5,412 appointments2024-12: 5,101 appointments2025-01: 5,853 appointments2025-02: 5,211 appointments2025-03: 5,485 appointments2025-04: 5,042 appointments2025-05: 5,341 appointments2025-06: 5,147 appointments2025-07: 5,434 appointments2025-08: 4,653 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-084195617038452023-08: 686.6 appts per 1,000 patients2023-09: 746 appts per 1,000 patients2023-10: 804.1 appts per 1,000 patients2023-11: 601.2 appts per 1,000 patients2023-12: 460 appts per 1,000 patients2024-01: 560.9 appts per 1,000 patients2024-02: 561.9 appts per 1,000 patients2024-03: 541.8 appts per 1,000 patients2024-04: 546.6 appts per 1,000 patients2024-05: 527.3 appts per 1,000 patients2024-06: 476.2 appts per 1,000 patients2024-07: 564.9 appts per 1,000 patients2024-08: 498.6 appts per 1,000 patients2024-09: 566.3 appts per 1,000 patients2024-11: 550.7 appts per 1,000 patients2024-12: 519.1 appts per 1,000 patients2025-01: 595.6 appts per 1,000 patients2025-02: 530.3 appts per 1,000 patients2025-03: 558.2 appts per 1,000 patients2025-04: 513.1 appts per 1,000 patients2025-05: 543.5 appts per 1,000 patients2025-06: 523.8 appts per 1,000 patients2025-07: 553 appts per 1,000 patients2025-08: 473.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 55.5%August 2023 · 1 day: 20.2%August 2023 · 2–7 days: 13.8%August 2023 · 8–14 days: 5.5%August 2023 · 15–21 days: 3.2%August 2023 · 22–28 days: 1.1%August 2023 · > 28 days: 0.8%September 2023 · Same day: 53.1%September 2023 · 1 day: 17.8%September 2023 · 2–7 days: 18.2%September 2023 · 8–14 days: 7.0%September 2023 · 15–21 days: 1.9%September 2023 · 22–28 days: 1.1%September 2023 · > 28 days: 1.0%October 2023 · Same day: 55.9%October 2023 · 1 day: 14.5%October 2023 · 2–7 days: 17.7%October 2023 · 8–14 days: 7.8%October 2023 · 15–21 days: 2.6%October 2023 · 22–28 days: 0.9%October 2023 · > 28 days: 0.4%November 2023 · Same day: 47.5%November 2023 · 1 day: 14.5%November 2023 · 2–7 days: 21.5%November 2023 · 8–14 days: 8.5%November 2023 · 15–21 days: 5.1%November 2023 · 22–28 days: 1.6%November 2023 · > 28 days: 1.3%December 2023 · Same day: 46.8%December 2023 · 1 day: 14.3%December 2023 · 2–7 days: 22.4%December 2023 · 8–14 days: 9.5%December 2023 · 15–21 days: 4.6%December 2023 · 22–28 days: 1.4%December 2023 · > 28 days: 1.0%January 2024 · Same day: 45.0%January 2024 · 1 day: 13.8%January 2024 · 2–7 days: 20.2%January 2024 · 8–14 days: 8.4%January 2024 · 15–21 days: 4.8%January 2024 · 22–28 days: 4.1%January 2024 · > 28 days: 3.7%February 2024 · Same day: 41.7%February 2024 · 1 day: 13.6%February 2024 · 2–7 days: 26.4%February 2024 · 8–14 days: 9.6%February 2024 · 15–21 days: 5.1%February 2024 · 22–28 days: 2.8%February 2024 · > 28 days: 1.0%March 2024 · Same day: 42.1%March 2024 · 1 day: 14.9%March 2024 · 2–7 days: 26.2%March 2024 · 8–14 days: 9.4%March 2024 · 15–21 days: 2.6%March 2024 · 22–28 days: 2.9%March 2024 · > 28 days: 2.0%April 2024 · Same day: 45.2%April 2024 · 1 day: 10.8%April 2024 · 2–7 days: 20.0%April 2024 · 8–14 days: 15.0%April 2024 · 15–21 days: 5.4%April 2024 · 22–28 days: 2.4%April 2024 · > 28 days: 1.2%May 2024 · Same day: 46.7%May 2024 · 1 day: 12.2%May 2024 · 2–7 days: 20.3%May 2024 · 8–14 days: 13.8%May 2024 · 15–21 days: 4.2%May 2024 · 22–28 days: 1.5%May 2024 · > 28 days: 1.2%June 2024 · Same day: 47.0%June 2024 · 1 day: 12.5%June 2024 · 2–7 days: 19.7%June 2024 · 8–14 days: 12.1%June 2024 · 15–21 days: 5.6%June 2024 · 22–28 days: 1.7%June 2024 · > 28 days: 1.4%July 2024 · Same day: 45.7%July 2024 · 1 day: 14.0%July 2024 · 2–7 days: 20.8%July 2024 · 8–14 days: 13.2%July 2024 · 15–21 days: 3.9%July 2024 · 22–28 days: 1.7%July 2024 · > 28 days: 0.7%August 2024 · Same day: 44.8%August 2024 · 1 day: 14.6%August 2024 · 2–7 days: 24.0%August 2024 · 8–14 days: 11.3%August 2024 · 15–21 days: 2.5%August 2024 · 22–28 days: 1.6%August 2024 · > 28 days: 1.2%September 2024 · Same day: 42.7%September 2024 · 1 day: 13.9%September 2024 · 2–7 days: 23.3%September 2024 · 8–14 days: 12.0%September 2024 · 15–21 days: 5.2%September 2024 · 22–28 days: 1.6%September 2024 · > 28 days: 1.2%November 2024 · Same day: 43.4%November 2024 · 1 day: 14.1%November 2024 · 2–7 days: 19.9%November 2024 · 8–14 days: 12.2%November 2024 · 15–21 days: 5.7%November 2024 · 22–28 days: 3.2%November 2024 · > 28 days: 1.5%December 2024 · Same day: 45.3%December 2024 · 1 day: 13.8%December 2024 · 2–7 days: 21.0%December 2024 · 8–14 days: 12.6%December 2024 · 15–21 days: 3.5%December 2024 · 22–28 days: 1.8%December 2024 · > 28 days: 2.1%January 2025 · Same day: 44.0%January 2025 · 1 day: 16.4%January 2025 · 2–7 days: 23.7%January 2025 · 8–14 days: 7.1%January 2025 · 15–21 days: 3.8%January 2025 · 22–28 days: 2.8%January 2025 · > 28 days: 2.1%February 2025 · Same day: 42.3%February 2025 · 1 day: 14.7%February 2025 · 2–7 days: 22.5%February 2025 · 8–14 days: 12.7%February 2025 · 15–21 days: 4.2%February 2025 · 22–28 days: 1.9%February 2025 · > 28 days: 1.7%March 2025 · Same day: 44.3%March 2025 · 1 day: 12.2%March 2025 · 2–7 days: 19.6%March 2025 · 8–14 days: 16.0%March 2025 · 15–21 days: 4.6%March 2025 · 22–28 days: 1.7%March 2025 · > 28 days: 1.5%April 2025 · Same day: 45.2%April 2025 · 1 day: 12.0%April 2025 · 2–7 days: 18.5%April 2025 · 8–14 days: 11.8%April 2025 · 15–21 days: 7.4%April 2025 · 22–28 days: 2.9%April 2025 · > 28 days: 2.3%May 2025 · Same day: 43.2%May 2025 · 1 day: 11.8%May 2025 · 2–7 days: 20.8%May 2025 · 8–14 days: 12.4%May 2025 · 15–21 days: 7.6%May 2025 · 22–28 days: 2.4%May 2025 · > 28 days: 1.8%June 2025 · Same day: 45.1%June 2025 · 1 day: 10.6%June 2025 · 2–7 days: 22.5%June 2025 · 8–14 days: 12.0%June 2025 · 15–21 days: 5.3%June 2025 · 22–28 days: 3.2%June 2025 · > 28 days: 1.3%July 2025 · Same day: 46.7%July 2025 · 1 day: 11.9%July 2025 · 2–7 days: 16.4%July 2025 · 8–14 days: 14.1%July 2025 · 15–21 days: 6.7%July 2025 · 22–28 days: 2.5%July 2025 · > 28 days: 1.7%August 2025 · Same day: 47.2%August 2025 · 1 day: 11.0%August 2025 · 2–7 days: 21.3%August 2025 · 8–14 days: 12.1%August 2025 · 15–21 days: 4.4%August 2025 · 22–28 days: 2.2%August 2025 · > 28 days: 1.8%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 48/100
  • Very high demand (>500 appts/1K)
  • Elevated DNA rate (7%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.8%
Face-to-face %0%
Telephone %0%
Same-day %+1.3%
Appts per 1K-1.8%
Triage %+2.4%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments fell to 4653, down from the practice's trailing average of 5336.8. The same-day appointment percentage rose to 47.2, up from the trailing average of 44.4. The DNA rate increased to 7%, up from the trailing average of 5%.

Several trends and step changes are worth noting. The same-day appointment percentage rose by 1.3% this month. The phone appointment percentage has remained stable, while the triage percentage increased by 2.4%. The DNA rate has increased by 5.2% over the past few months.

To investigate these trends, review whether the rise in same-day appointments aligns with any changes in patient demand or practice policies. Also, verify if the increase in the DNA rate is due to operational factors or recording issues.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-08
value 47.2 · avg 44.4 ± 1.3
total2025-08
value 4653 · avg 5336.8 ± 256
phonePct2024-12
value 33.2 · avg 37.5 ± 1.6
f2fPct2024-12
value 66.8 · avg 62.3 ± 1.6
sameDayPct2024-02
value 41.7 · avg 52 ± 4
dnaRate2024-02
value 6.9 · avg 5 ± 0.7
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2024-11
0.1 → 0 (-100%)
triagePct2024-05
6.3 → 9.9 (+56.7%)
phonePct2023-11
29.3 → 38.5 (+31.4%)
triagePct2023-11
31.4 → 9.8 (-68.8%)
dnaRate2023-11
3.9 → 5.1 (+30.8%)
dnaRate2023-05
4.1 → 5.5 (+34.1%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

highscore 95/100medium confidence
Last inspection: 2019-10-16 · 78 months ago
  • Current rating is good, and the latest CQC assessment date is 2019-10-16 (78 months ago).
  • This matches the current focused-assessment cohort profile (Good/Outstanding with report window 2017–2022).
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

8.44

Nurse FTE

0.73

Direct Patient Care FTE

3

Admin FTE

8.89

1 practices reporting · 100.0% coverage

Staff group mix

GP8.4 FTE · 40%
Nurse0.7 FTE · 3%
Direct Patient Care3.0 FTE · 14%
Admin8.9 FTE · 42%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP8.44 FTE · 10 headcount
Partner3.56 FTE (42%) · 4 hc
Salaried2.11 FTE (25%) · 3 hc
Training (ST/F)2.77 FTE (33%) · 3 hc
Nurses0.73 FTE · 2 headcount
Practice Nurse0.73 FTE (100%) · 2 hc
Admin / Non-clinical8.89 FTE · 10 headcount
Management1.00 FTE (11%) · 1 hc
Reception / Admin6.89 FTE (78%) · 8 hc
Other1.00 FTE (11%) · 1 hc
Direct Patient Care3.00 FTE · 3 headcount
HCA / Nursing Assistant1.00 FTE (33%) · 1 hc
Other2.00 FTE (67%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03061117GP · 2024-03: 10 FTEGP · 2024-04: 10 FTEGP · 2024-05: 10 FTEGP · 2024-06: 10 FTEGP · 2024-07: 10 FTEGP · 2024-08: 11 FTEGP · 2024-09: 11 FTEGP · 2024-10: 10 FTEGP · 2024-11: 9 FTEGP · 2024-12: 9 FTEGP · 2025-01: 9 FTEGP · 2025-02: 9 FTEGP · 2025-03: 9 FTEGP · 2025-04: 9 FTEGP · 2025-05: 9 FTEGP · 2025-06: 9 FTEGP · 2025-07: 9 FTEGP · 2025-08: 8 FTEGP · 2025-09: 8 FTEGP · 2025-10: 8 FTEGP · 2025-11: 8 FTEGP · 2025-12: 8 FTEGP · 2026-01: 8 FTEGP · 2026-02: 8 FTEGP · 2026-03: 8 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 3 FTEDPC · 2024-04: 3 FTEDPC · 2024-05: 3 FTEDPC · 2024-06: 3 FTEDPC · 2024-07: 3 FTEDPC · 2024-08: 3 FTEDPC · 2024-09: 3 FTEDPC · 2024-10: 3 FTEDPC · 2024-11: 3 FTEDPC · 2024-12: 3 FTEDPC · 2025-01: 3 FTEDPC · 2025-02: 3 FTEDPC · 2025-03: 3 FTEDPC · 2025-04: 3 FTEDPC · 2025-05: 3 FTEDPC · 2025-06: 3 FTEDPC · 2025-07: 3 FTEDPC · 2025-08: 3 FTEDPC · 2025-09: 3 FTEDPC · 2025-10: 3 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 3 FTEDPC · 2026-02: 3 FTEDPC · 2026-03: 3 FTEAdmin · 2024-03: 14 FTEAdmin · 2024-04: 14 FTEAdmin · 2024-05: 13 FTEAdmin · 2024-06: 13 FTEAdmin · 2024-07: 15 FTEAdmin · 2024-08: 15 FTEAdmin · 2024-09: 15 FTEAdmin · 2024-10: 15 FTEAdmin · 2024-11: 15 FTEAdmin · 2024-12: 15 FTEAdmin · 2025-01: 15 FTEAdmin · 2025-02: 15 FTEAdmin · 2025-03: 9 FTEAdmin · 2025-04: 9 FTEAdmin · 2025-05: 9 FTEAdmin · 2025-06: 9 FTEAdmin · 2025-07: 9 FTEAdmin · 2025-08: 9 FTEAdmin · 2025-09: 9 FTEAdmin · 2025-10: 9 FTEAdmin · 2025-11: 9 FTEAdmin · 2025-12: 9 FTEAdmin · 2026-01: 9 FTEAdmin · 2026-02: 9 FTEAdmin · 2026-03: 9 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good79.8%
Phone easy20.1%
Website easy46.0%
100.0% coverage

Prescribing volume

1.5

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.