GP Practice

Xx Place Health Centre

F84122

Compare to

Registered patients

17,110

NHS Digital list size

GP FTE

14.48

NHS Digital workforce

Patients per GP FTE

1,182

Items per patient

1.93

prescribing volume

GPPS overall good

60.5%

patient experience

Access KPIs · August 2025

Same-day %

43.1%

Month: August 2025

Appts per 1K patients

426

all bookings (incl. triage)

Patient contacts per 1K

407

F2F + phone + video only

28+ day backlog

4%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face69.9%
Telephone25.7%
Triage20.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %43.1%43.0%+0.1%
Face-to-face %69.9%58.4%+11.5%
Telephone %25.7%21.9%+3.8%
Appts per 1K426.1479.7-53.6
Triage %20.1%8.7%+11.4%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080275481Same-day % · 2023-08: 43.7%Same-day % · 2023-09: 43.0%Same-day % · 2023-10: 43.5%Same-day % · 2023-11: 42.6%Same-day % · 2023-12: 43.5%Same-day % · 2024-01: 43.1%Same-day % · 2024-02: 42.7%Same-day % · 2024-03: 38.5%Same-day % · 2024-04: 38.2%Same-day % · 2024-05: 38.7%Same-day % · 2024-06: 40.1%Same-day % · 2024-07: 38.1%Same-day % · 2024-08: 41.1%Same-day % · 2024-09: 36.0%Same-day % · 2024-11: 41.1%Same-day % · 2024-12: 43.7%Same-day % · 2025-01: 40.3%Same-day % · 2025-02: 41.2%Same-day % · 2025-03: 39.8%Same-day % · 2025-04: 40.1%Same-day % · 2025-05: 39.1%Same-day % · 2025-06: 42.1%Same-day % · 2025-07: 38.0%Same-day % · 2025-08: 43.1%F2F % · 2023-08: 71.0%F2F % · 2023-09: 68.4%F2F % · 2023-10: 69.5%F2F % · 2023-11: 69.8%F2F % · 2023-12: 69.1%F2F % · 2024-01: 69.7%F2F % · 2024-02: 68.1%F2F % · 2024-03: 69.8%F2F % · 2024-04: 67.3%F2F % · 2024-05: 68.2%F2F % · 2024-06: 66.8%F2F % · 2024-07: 66.6%F2F % · 2024-08: 69.6%F2F % · 2024-09: 69.9%F2F % · 2024-11: 68.2%F2F % · 2024-12: 69.4%F2F % · 2025-01: 69.4%F2F % · 2025-02: 68.1%F2F % · 2025-03: 67.1%F2F % · 2025-04: 71.5%F2F % · 2025-05: 71.4%F2F % · 2025-06: 70.5%F2F % · 2025-07: 72.1%F2F % · 2025-08: 69.9%Phone % · 2023-08: 26.4%Phone % · 2023-09: 29.0%Phone % · 2023-10: 26.9%Phone % · 2023-11: 26.6%Phone % · 2023-12: 27.4%Phone % · 2024-01: 27.2%Phone % · 2024-02: 29.6%Phone % · 2024-03: 27.9%Phone % · 2024-04: 28.6%Phone % · 2024-05: 29.0%Phone % · 2024-06: 30.3%Phone % · 2024-07: 30.2%Phone % · 2024-08: 27.3%Phone % · 2024-09: 27.6%Phone % · 2024-11: 27.2%Phone % · 2024-12: 25.6%Phone % · 2025-01: 26.7%Phone % · 2025-02: 26.0%Phone % · 2025-03: 25.4%Phone % · 2025-04: 22.1%Phone % · 2025-05: 23.4%Phone % · 2025-06: 23.4%Phone % · 2025-07: 22.2%Phone % · 2025-08: 25.7%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 34.8%Triage % · 2023-09: 30.6%Triage % · 2023-10: 29.8%Triage % · 2023-11: 23.9%Triage % · 2023-12: 31.2%Triage % · 2024-01: 30.7%Triage % · 2024-02: 31.6%Triage % · 2024-03: 31.4%Triage % · 2024-04: 25.0%Triage % · 2024-05: 26.7%Triage % · 2024-06: 23.1%Triage % · 2024-07: 23.1%Triage % · 2024-08: 25.4%Triage % · 2024-09: 22.1%Triage % · 2024-11: 25.5%Triage % · 2024-12: 25.0%Triage % · 2025-01: 21.5%Triage % · 2025-02: 21.3%Triage % · 2025-03: 20.0%Triage % · 2025-04: 19.0%Triage % · 2025-05: 20.5%Triage % · 2025-06: 21.0%Triage % · 2025-07: 18.9%Triage % · 2025-08: 20.1%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-086,9488,1289,30910,4892023-08: 8,541 appointments2023-09: 8,528 appointments2023-10: 9,789 appointments2023-11: 9,732 appointments2023-12: 7,887 appointments2024-01: 9,804 appointments2024-02: 9,074 appointments2024-03: 9,187 appointments2024-04: 8,170 appointments2024-05: 8,372 appointments2024-06: 8,095 appointments2024-07: 9,450 appointments2024-08: 7,701 appointments2024-09: 8,493 appointments2024-11: 8,420 appointments2024-12: 8,138 appointments2025-01: 10,146 appointments2025-02: 8,981 appointments2025-03: 8,534 appointments2025-04: 8,715 appointments2025-05: 8,574 appointments2025-06: 8,531 appointments2025-07: 9,663 appointments2025-08: 7,291 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-084064755446132023-08: 499.2 appts per 1,000 patients2023-09: 498.4 appts per 1,000 patients2023-10: 572.1 appts per 1,000 patients2023-11: 568.8 appts per 1,000 patients2023-12: 461 appts per 1,000 patients2024-01: 573 appts per 1,000 patients2024-02: 530.3 appts per 1,000 patients2024-03: 536.9 appts per 1,000 patients2024-04: 477.5 appts per 1,000 patients2024-05: 489.3 appts per 1,000 patients2024-06: 473.1 appts per 1,000 patients2024-07: 552.3 appts per 1,000 patients2024-08: 450.1 appts per 1,000 patients2024-09: 496.4 appts per 1,000 patients2024-11: 492.1 appts per 1,000 patients2024-12: 475.6 appts per 1,000 patients2025-01: 593 appts per 1,000 patients2025-02: 524.9 appts per 1,000 patients2025-03: 498.8 appts per 1,000 patients2025-04: 509.4 appts per 1,000 patients2025-05: 501.1 appts per 1,000 patients2025-06: 498.6 appts per 1,000 patients2025-07: 564.8 appts per 1,000 patients2025-08: 426.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 43.7%August 2023 · 1 day: 8.8%August 2023 · 2–7 days: 25.2%August 2023 · 8–14 days: 13.7%August 2023 · 15–21 days: 4.3%August 2023 · 22–28 days: 2.3%August 2023 · > 28 days: 1.9%September 2023 · Same day: 43.0%September 2023 · 1 day: 9.8%September 2023 · 2–7 days: 23.4%September 2023 · 8–14 days: 13.4%September 2023 · 15–21 days: 5.4%September 2023 · 22–28 days: 2.5%September 2023 · > 28 days: 2.4%October 2023 · Same day: 43.5%October 2023 · 1 day: 9.7%October 2023 · 2–7 days: 25.9%October 2023 · 8–14 days: 13.9%October 2023 · 15–21 days: 4.0%October 2023 · 22–28 days: 1.7%October 2023 · > 28 days: 1.4%November 2023 · Same day: 42.6%November 2023 · 1 day: 9.6%November 2023 · 2–7 days: 22.2%November 2023 · 8–14 days: 15.8%November 2023 · 15–21 days: 5.5%November 2023 · 22–28 days: 2.8%November 2023 · > 28 days: 1.5%December 2023 · Same day: 43.5%December 2023 · 1 day: 9.5%December 2023 · 2–7 days: 21.8%December 2023 · 8–14 days: 16.0%December 2023 · 15–21 days: 5.5%December 2023 · 22–28 days: 2.1%December 2023 · > 28 days: 1.5%January 2024 · Same day: 43.1%January 2024 · 1 day: 10.0%January 2024 · 2–7 days: 27.2%January 2024 · 8–14 days: 10.9%January 2024 · 15–21 days: 5.1%January 2024 · 22–28 days: 2.5%January 2024 · > 28 days: 1.1%February 2024 · Same day: 42.7%February 2024 · 1 day: 8.4%February 2024 · 2–7 days: 26.7%February 2024 · 8–14 days: 13.7%February 2024 · 15–21 days: 4.7%February 2024 · 22–28 days: 2.4%February 2024 · > 28 days: 1.4%March 2024 · Same day: 38.5%March 2024 · 1 day: 8.0%March 2024 · 2–7 days: 28.1%March 2024 · 8–14 days: 14.8%March 2024 · 15–21 days: 6.0%March 2024 · 22–28 days: 2.5%March 2024 · > 28 days: 2.1%April 2024 · Same day: 38.2%April 2024 · 1 day: 7.8%April 2024 · 2–7 days: 25.0%April 2024 · 8–14 days: 17.7%April 2024 · 15–21 days: 6.4%April 2024 · 22–28 days: 3.0%April 2024 · > 28 days: 1.9%May 2024 · Same day: 38.7%May 2024 · 1 day: 7.1%May 2024 · 2–7 days: 24.0%May 2024 · 8–14 days: 20.6%May 2024 · 15–21 days: 5.9%May 2024 · 22–28 days: 2.0%May 2024 · > 28 days: 1.7%June 2024 · Same day: 40.1%June 2024 · 1 day: 7.4%June 2024 · 2–7 days: 21.3%June 2024 · 8–14 days: 19.2%June 2024 · 15–21 days: 7.8%June 2024 · 22–28 days: 2.8%June 2024 · > 28 days: 1.3%July 2024 · Same day: 38.1%July 2024 · 1 day: 8.1%July 2024 · 2–7 days: 25.6%July 2024 · 8–14 days: 18.4%July 2024 · 15–21 days: 6.0%July 2024 · 22–28 days: 2.3%July 2024 · > 28 days: 1.5%August 2024 · Same day: 41.1%August 2024 · 1 day: 9.2%August 2024 · 2–7 days: 23.3%August 2024 · 8–14 days: 16.9%August 2024 · 15–21 days: 5.4%August 2024 · 22–28 days: 2.4%August 2024 · > 28 days: 1.8%September 2024 · Same day: 36.0%September 2024 · 1 day: 8.0%September 2024 · 2–7 days: 27.3%September 2024 · 8–14 days: 18.8%September 2024 · 15–21 days: 6.1%September 2024 · 22–28 days: 1.8%September 2024 · > 28 days: 2.0%November 2024 · Same day: 41.1%November 2024 · 1 day: 8.2%November 2024 · 2–7 days: 20.6%November 2024 · 8–14 days: 12.6%November 2024 · 15–21 days: 11.0%November 2024 · 22–28 days: 3.8%November 2024 · > 28 days: 2.7%December 2024 · Same day: 43.7%December 2024 · 1 day: 6.2%December 2024 · 2–7 days: 18.3%December 2024 · 8–14 days: 14.1%December 2024 · 15–21 days: 11.1%December 2024 · 22–28 days: 3.8%December 2024 · > 28 days: 2.8%January 2025 · Same day: 40.3%January 2025 · 1 day: 7.1%January 2025 · 2–7 days: 23.8%January 2025 · 8–14 days: 14.5%January 2025 · 15–21 days: 8.8%January 2025 · 22–28 days: 3.6%January 2025 · > 28 days: 1.9%February 2025 · Same day: 41.2%February 2025 · 1 day: 7.9%February 2025 · 2–7 days: 23.4%February 2025 · 8–14 days: 16.3%February 2025 · 15–21 days: 7.5%February 2025 · 22–28 days: 2.3%February 2025 · > 28 days: 1.4%March 2025 · Same day: 39.8%March 2025 · 1 day: 8.0%March 2025 · 2–7 days: 25.8%March 2025 · 8–14 days: 13.4%March 2025 · 15–21 days: 7.9%March 2025 · 22–28 days: 3.2%March 2025 · > 28 days: 1.9%April 2025 · Same day: 40.1%April 2025 · 1 day: 7.4%April 2025 · 2–7 days: 22.7%April 2025 · 8–14 days: 16.0%April 2025 · 15–21 days: 7.6%April 2025 · 22–28 days: 3.6%April 2025 · > 28 days: 2.5%May 2025 · Same day: 39.1%May 2025 · 1 day: 7.5%May 2025 · 2–7 days: 23.8%May 2025 · 8–14 days: 16.9%May 2025 · 15–21 days: 6.1%May 2025 · 22–28 days: 4.2%May 2025 · > 28 days: 2.4%June 2025 · Same day: 42.1%June 2025 · 1 day: 6.9%June 2025 · 2–7 days: 21.1%June 2025 · 8–14 days: 15.2%June 2025 · 15–21 days: 7.7%June 2025 · 22–28 days: 4.4%June 2025 · > 28 days: 2.6%July 2025 · Same day: 38.0%July 2025 · 1 day: 7.1%July 2025 · 2–7 days: 21.4%July 2025 · 8–14 days: 20.1%July 2025 · 15–21 days: 7.6%July 2025 · 22–28 days: 3.5%July 2025 · > 28 days: 2.3%August 2025 · Same day: 43.1%August 2025 · 1 day: 6.6%August 2025 · 2–7 days: 17.5%August 2025 · 8–14 days: 19.4%August 2025 · 15–21 days: 6.4%August 2025 · 22–28 days: 3.2%August 2025 · > 28 days: 4.0%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 66/100
  • High demand (>400 appts/1K)
  • High DNA rate (8.6%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.1%
Face-to-face %+0.6%
Telephone %+0.2%
Same-day %+0.9%
Appts per 1K-1.1%
Triage %+0.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, total appointments dropped significantly to 7291, which is 1487 fewer than the practice's trailing average of 8778.8. This sharp decline could indicate a temporary operational issue or a seasonal fluctuation.

Several trends are worth noting. The DNA rate has been rising steadily, increasing by 2.3% each month. Also, the phone consultation percentage has increased by 40.1% in 2023-05, suggesting a shift towards more phone-based consultations. The triage percentage saw a notable increase of 30.5% in 2023-12, indicating a potential change in triage policies or increased use of triage services.

To investigate these trends, review the DNA rate increase to identify any underlying causes. Also, verify if the rise in phone consultations in 2023-05 correlates with any changes in staff availability or patient preferences. Finally, examine the significant increase in triage percentage in 2023-12 to understand if it reflects a policy change or an operational shift.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-08
value 7291 · avg 8778.8 ± 651.4
f2fPct2025-05
value 71.4 · avg 68.5 ± 1.4
phonePct2025-04
value 22.1 · avg 27.6 ± 1.6
f2fPct2025-04
value 71.5 · avg 68.4 ± 1.2
dnaRate2025-03
value 8.2 · avg 9.5 ± 0.6
total2025-01
value 10146 · avg 8565.9 ± 632
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (3)

triagePct2023-12
23.9 → 31.2 (+30.5%)
videoPct2023-08
0.1 → 0 (-100%)
phonePct2023-05
15.7 → 22 (+40.1%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

14.48

Nurse FTE

6.08

Direct Patient Care FTE

4.2

Admin FTE

32.87

1 practices reporting · 100.0% coverage

Staff group mix

GP14.5 FTE · 25%
Nurse6.1 FTE · 11%
Direct Patient Care4.2 FTE · 7%
Admin32.9 FTE · 57%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP14.48 FTE · 20 headcount
Partner3.80 FTE (26%) · 4 hc
Salaried8.97 FTE (62%) · 14 hc
Training (ST/F)1.71 FTE (12%) · 2 hc
Nurses6.08 FTE · 7 headcount
Practice Nurse6.08 FTE (100%) · 7 hc
Admin / Non-clinical32.86 FTE · 36 headcount
Management5.17 FTE (16%) · 5 hc
Reception / Admin23.93 FTE (73%) · 26 hc
Other3.76 FTE (11%) · 5 hc
Direct Patient Care4.20 FTE · 6 headcount
HCA / Nursing Assistant3.93 FTE (94%) · 5 hc
Other0.27 FTE (6%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-031132537GP · 2024-03: 15 FTEGP · 2024-04: 14 FTEGP · 2024-05: 14 FTEGP · 2024-06: 14 FTEGP · 2024-07: 14 FTEGP · 2024-08: 15 FTEGP · 2024-09: 15 FTEGP · 2024-10: 15 FTEGP · 2024-11: 15 FTEGP · 2024-12: 15 FTEGP · 2025-01: 15 FTEGP · 2025-02: 14 FTEGP · 2025-03: 14 FTEGP · 2025-04: 15 FTEGP · 2025-05: 15 FTEGP · 2025-06: 15 FTEGP · 2025-07: 15 FTEGP · 2025-08: 17 FTEGP · 2025-09: 17 FTEGP · 2025-10: 17 FTEGP · 2025-11: 17 FTEGP · 2025-12: 13 FTEGP · 2026-01: 13 FTEGP · 2026-02: 14 FTEGP · 2026-03: 14 FTENurse · 2024-03: 6 FTENurse · 2024-04: 6 FTENurse · 2024-05: 6 FTENurse · 2024-06: 6 FTENurse · 2024-07: 6 FTENurse · 2024-08: 6 FTENurse · 2024-09: 6 FTENurse · 2024-10: 6 FTENurse · 2024-11: 6 FTENurse · 2024-12: 6 FTENurse · 2025-01: 6 FTENurse · 2025-02: 6 FTENurse · 2025-03: 6 FTENurse · 2025-04: 6 FTENurse · 2025-05: 6 FTENurse · 2025-06: 6 FTENurse · 2025-07: 6 FTENurse · 2025-08: 6 FTENurse · 2025-09: 6 FTENurse · 2025-10: 6 FTENurse · 2025-11: 6 FTENurse · 2025-12: 6 FTENurse · 2026-01: 6 FTENurse · 2026-02: 6 FTENurse · 2026-03: 6 FTEDPC · 2024-03: 4 FTEDPC · 2024-04: 4 FTEDPC · 2024-05: 4 FTEDPC · 2024-06: 4 FTEDPC · 2024-07: 4 FTEDPC · 2024-08: 4 FTEDPC · 2024-09: 4 FTEDPC · 2024-10: 4 FTEDPC · 2024-11: 4 FTEDPC · 2024-12: 4 FTEDPC · 2025-01: 4 FTEDPC · 2025-02: 4 FTEDPC · 2025-03: 4 FTEDPC · 2025-04: 4 FTEDPC · 2025-05: 4 FTEDPC · 2025-06: 4 FTEDPC · 2025-07: 4 FTEDPC · 2025-08: 4 FTEDPC · 2025-09: 4 FTEDPC · 2025-10: 4 FTEDPC · 2025-11: 4 FTEDPC · 2025-12: 4 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 33 FTEAdmin · 2024-04: 33 FTEAdmin · 2024-05: 33 FTEAdmin · 2024-06: 33 FTEAdmin · 2024-07: 33 FTEAdmin · 2024-08: 33 FTEAdmin · 2024-09: 33 FTEAdmin · 2024-10: 33 FTEAdmin · 2024-11: 33 FTEAdmin · 2024-12: 33 FTEAdmin · 2025-01: 33 FTEAdmin · 2025-02: 33 FTEAdmin · 2025-03: 33 FTEAdmin · 2025-04: 33 FTEAdmin · 2025-05: 33 FTEAdmin · 2025-06: 33 FTEAdmin · 2025-07: 33 FTEAdmin · 2025-08: 33 FTEAdmin · 2025-09: 33 FTEAdmin · 2025-10: 33 FTEAdmin · 2025-11: 33 FTEAdmin · 2025-12: 33 FTEAdmin · 2026-01: 33 FTEAdmin · 2026-02: 33 FTEAdmin · 2026-03: 33 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good60.5%
Phone easy18.9%
Website easy28.6%
100.0% coverage

Prescribing volume

1.93

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.