GP Practice

First 4 Health Group - E7 Health

F84672

Compare to

Registered patients

8,247

NHS Digital list size

GP FTE

5.12

NHS Digital workforce

Patients per GP FTE

1,611

Items per patient

1.42

prescribing volume

GPPS overall good

81.9%

patient experience

Access KPIs · August 2025

Same-day %

21.3%

Month: August 2025

Appts per 1K patients

350

all bookings (incl. triage)

Patient contacts per 1K

349

F2F + phone + video only

28+ day backlog

2%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face59.4%
Telephone28.2%
Video / online12.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %21.3%43.0%-21.7%
Face-to-face %59.4%58.4%+1.0%
Telephone %28.2%21.9%+6.3%
Appts per 1K350.1479.7-129.6
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080224567Same-day % · 2023-08: 27.7%Same-day % · 2023-09: 25.6%Same-day % · 2023-10: 24.3%Same-day % · 2023-11: 28.7%Same-day % · 2023-12: 30.9%Same-day % · 2024-01: 30.5%Same-day % · 2024-02: 29.9%Same-day % · 2024-03: 31.4%Same-day % · 2024-04: 34.8%Same-day % · 2024-05: 35.3%Same-day % · 2024-06: 34.8%Same-day % · 2024-07: 29.5%Same-day % · 2024-08: 30.7%Same-day % · 2024-09: 26.4%Same-day % · 2024-11: 24.2%Same-day % · 2024-12: 22.1%Same-day % · 2025-01: 24.0%Same-day % · 2025-02: 22.9%Same-day % · 2025-03: 27.3%Same-day % · 2025-04: 23.6%Same-day % · 2025-05: 21.9%Same-day % · 2025-06: 23.4%Same-day % · 2025-07: 20.3%Same-day % · 2025-08: 21.3%F2F % · 2023-08: 51.9%F2F % · 2023-09: 55.6%F2F % · 2023-10: 59.2%F2F % · 2023-11: 53.4%F2F % · 2023-12: 54.3%F2F % · 2024-01: 49.8%F2F % · 2024-02: 50.9%F2F % · 2024-03: 46.8%F2F % · 2024-04: 44.9%F2F % · 2024-05: 47.8%F2F % · 2024-06: 47.1%F2F % · 2024-07: 51.7%F2F % · 2024-08: 55.2%F2F % · 2024-09: 59.1%F2F % · 2024-11: 60.1%F2F % · 2024-12: 59.9%F2F % · 2025-01: 59.8%F2F % · 2025-02: 57.9%F2F % · 2025-03: 54.2%F2F % · 2025-04: 55.0%F2F % · 2025-05: 56.2%F2F % · 2025-06: 58.5%F2F % · 2025-07: 57.9%F2F % · 2025-08: 59.4%Phone % · 2023-08: 46.8%Phone % · 2023-09: 42.4%Phone % · 2023-10: 38.8%Phone % · 2023-11: 42.6%Phone % · 2023-12: 42.2%Phone % · 2024-01: 46.0%Phone % · 2024-02: 40.2%Phone % · 2024-03: 34.1%Phone % · 2024-04: 32.4%Phone % · 2024-05: 29.0%Phone % · 2024-06: 30.5%Phone % · 2024-07: 29.6%Phone % · 2024-08: 27.8%Phone % · 2024-09: 28.7%Phone % · 2024-11: 26.6%Phone % · 2024-12: 28.3%Phone % · 2025-01: 30.2%Phone % · 2025-02: 28.9%Phone % · 2025-03: 31.0%Phone % · 2025-04: 31.3%Phone % · 2025-05: 29.7%Phone % · 2025-06: 28.3%Phone % · 2025-07: 31.0%Phone % · 2025-08: 28.2%Video % · 2023-08: 1.1%Video % · 2023-09: 1.7%Video % · 2023-10: 1.8%Video % · 2023-11: 3.7%Video % · 2023-12: 3.3%Video % · 2024-01: 3.5%Video % · 2024-02: 8.3%Video % · 2024-03: 18.6%Video % · 2024-04: 22.5%Video % · 2024-05: 23.1%Video % · 2024-06: 21.9%Video % · 2024-07: 18.1%Video % · 2024-08: 16.3%Video % · 2024-09: 12.0%Video % · 2024-11: 12.2%Video % · 2024-12: 11.3%Video % · 2025-01: 9.1%Video % · 2025-02: 13.0%Video % · 2025-03: 13.9%Video % · 2025-04: 13.2%Video % · 2025-05: 13.4%Video % · 2025-06: 12.7%Video % · 2025-07: 10.8%Video % · 2025-08: 12.1%Triage % · 2023-08: 1.2%Triage % · 2023-09: 1.2%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.9%Triage % · 2024-03: 9.0%Triage % · 2024-04: 11.1%Triage % · 2024-05: 9.4%Triage % · 2024-06: 8.7%Triage % · 2024-07: 5.8%Triage % · 2024-08: 3.1%Triage % · 2024-09: 2.0%Triage % · 2024-11: 1.9%Triage % · 2024-12: 0.1%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.1%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-082,1812,6943,2083,7212023-08: 2,430 appointments2023-09: 2,867 appointments2023-10: 3,572 appointments2023-11: 3,475 appointments2023-12: 2,565 appointments2024-01: 3,112 appointments2024-02: 2,722 appointments2024-03: 2,448 appointments2024-04: 2,828 appointments2024-05: 2,583 appointments2024-06: 2,330 appointments2024-07: 2,933 appointments2024-08: 2,620 appointments2024-09: 2,977 appointments2024-11: 3,221 appointments2024-12: 2,574 appointments2025-01: 3,034 appointments2025-02: 2,724 appointments2025-03: 2,874 appointments2025-04: 2,734 appointments2025-05: 3,032 appointments2025-06: 3,172 appointments2025-07: 3,217 appointments2025-08: 2,887 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-082643273894512023-08: 294.7 appts per 1,000 patients2023-09: 347.6 appts per 1,000 patients2023-10: 433.1 appts per 1,000 patients2023-11: 421.4 appts per 1,000 patients2023-12: 311 appts per 1,000 patients2024-01: 377.3 appts per 1,000 patients2024-02: 330.1 appts per 1,000 patients2024-03: 296.8 appts per 1,000 patients2024-04: 342.9 appts per 1,000 patients2024-05: 313.2 appts per 1,000 patients2024-06: 282.5 appts per 1,000 patients2024-07: 355.6 appts per 1,000 patients2024-08: 317.7 appts per 1,000 patients2024-09: 361 appts per 1,000 patients2024-11: 390.6 appts per 1,000 patients2024-12: 312.1 appts per 1,000 patients2025-01: 367.9 appts per 1,000 patients2025-02: 330.3 appts per 1,000 patients2025-03: 348.5 appts per 1,000 patients2025-04: 331.5 appts per 1,000 patients2025-05: 367.6 appts per 1,000 patients2025-06: 384.6 appts per 1,000 patients2025-07: 390.1 appts per 1,000 patients2025-08: 350.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 27.7%August 2023 · 1 day: 10.3%August 2023 · 2–7 days: 23.2%August 2023 · 8–14 days: 17.8%August 2023 · 15–21 days: 13.8%August 2023 · 22–28 days: 4.7%August 2023 · > 28 days: 2.5%September 2023 · Same day: 25.6%September 2023 · 1 day: 8.5%September 2023 · 2–7 days: 29.0%September 2023 · 8–14 days: 20.3%September 2023 · 15–21 days: 9.7%September 2023 · 22–28 days: 4.9%September 2023 · > 28 days: 2.0%October 2023 · Same day: 24.3%October 2023 · 1 day: 11.1%October 2023 · 2–7 days: 33.3%October 2023 · 8–14 days: 19.1%October 2023 · 15–21 days: 6.0%October 2023 · 22–28 days: 4.5%October 2023 · > 28 days: 1.7%November 2023 · Same day: 28.7%November 2023 · 1 day: 8.7%November 2023 · 2–7 days: 34.8%November 2023 · 8–14 days: 21.8%November 2023 · 15–21 days: 3.7%November 2023 · 22–28 days: 1.1%November 2023 · > 28 days: 1.2%December 2023 · Same day: 30.9%December 2023 · 1 day: 7.1%December 2023 · 2–7 days: 38.6%December 2023 · 8–14 days: 16.6%December 2023 · 15–21 days: 5.3%December 2023 · 22–28 days: 1.2%December 2023 · > 28 days: 0.2%January 2024 · Same day: 30.5%January 2024 · 1 day: 9.1%January 2024 · 2–7 days: 33.4%January 2024 · 8–14 days: 17.3%January 2024 · 15–21 days: 6.2%January 2024 · 22–28 days: 2.6%January 2024 · > 28 days: 0.8%February 2024 · Same day: 29.9%February 2024 · 1 day: 8.9%February 2024 · 2–7 days: 25.9%February 2024 · 8–14 days: 22.3%February 2024 · 15–21 days: 10.9%February 2024 · 22–28 days: 1.7%February 2024 · > 28 days: 0.5%March 2024 · Same day: 31.4%March 2024 · 1 day: 9.2%March 2024 · 2–7 days: 29.5%March 2024 · 8–14 days: 17.7%March 2024 · 15–21 days: 9.4%March 2024 · 22–28 days: 2.4%March 2024 · > 28 days: 0.3%April 2024 · Same day: 34.8%April 2024 · 1 day: 8.3%April 2024 · 2–7 days: 24.5%April 2024 · 8–14 days: 19.7%April 2024 · 15–21 days: 8.2%April 2024 · 22–28 days: 2.2%April 2024 · > 28 days: 2.3%May 2024 · Same day: 35.3%May 2024 · 1 day: 6.7%May 2024 · 2–7 days: 21.4%May 2024 · 8–14 days: 20.9%May 2024 · 15–21 days: 10.7%May 2024 · 22–28 days: 2.8%May 2024 · > 28 days: 2.4%June 2024 · Same day: 34.8%June 2024 · 1 day: 7.3%June 2024 · 2–7 days: 24.3%June 2024 · 8–14 days: 17.9%June 2024 · 15–21 days: 10.8%June 2024 · 22–28 days: 3.3%June 2024 · > 28 days: 1.5%July 2024 · Same day: 29.5%July 2024 · 1 day: 6.3%July 2024 · 2–7 days: 27.2%July 2024 · 8–14 days: 19.7%July 2024 · 15–21 days: 9.9%July 2024 · 22–28 days: 3.9%July 2024 · > 28 days: 3.5%August 2024 · Same day: 30.7%August 2024 · 1 day: 7.8%August 2024 · 2–7 days: 25.4%August 2024 · 8–14 days: 18.5%August 2024 · 15–21 days: 10.0%August 2024 · 22–28 days: 5.7%August 2024 · > 28 days: 1.9%September 2024 · Same day: 26.4%September 2024 · 1 day: 8.4%September 2024 · 2–7 days: 26.3%September 2024 · 8–14 days: 29.0%September 2024 · 15–21 days: 7.2%September 2024 · 22–28 days: 2.3%September 2024 · > 28 days: 0.4%November 2024 · Same day: 24.2%November 2024 · 1 day: 9.8%November 2024 · 2–7 days: 23.5%November 2024 · 8–14 days: 31.0%November 2024 · 15–21 days: 6.8%November 2024 · 22–28 days: 3.3%November 2024 · > 28 days: 1.3%December 2024 · Same day: 22.1%December 2024 · 1 day: 10.0%December 2024 · 2–7 days: 23.2%December 2024 · 8–14 days: 33.1%December 2024 · 15–21 days: 7.7%December 2024 · 22–28 days: 2.5%December 2024 · > 28 days: 1.4%January 2025 · Same day: 24.0%January 2025 · 1 day: 9.6%January 2025 · 2–7 days: 26.5%January 2025 · 8–14 days: 19.5%January 2025 · 15–21 days: 14.4%January 2025 · 22–28 days: 4.4%January 2025 · > 28 days: 1.5%February 2025 · Same day: 22.9%February 2025 · 1 day: 9.3%February 2025 · 2–7 days: 27.9%February 2025 · 8–14 days: 26.1%February 2025 · 15–21 days: 10.3%February 2025 · 22–28 days: 2.6%February 2025 · > 28 days: 0.8%March 2025 · Same day: 27.3%March 2025 · 1 day: 9.9%March 2025 · 2–7 days: 30.7%March 2025 · 8–14 days: 21.3%March 2025 · 15–21 days: 7.7%March 2025 · 22–28 days: 2.5%March 2025 · > 28 days: 0.7%April 2025 · Same day: 23.6%April 2025 · 1 day: 8.9%April 2025 · 2–7 days: 27.0%April 2025 · 8–14 days: 20.1%April 2025 · 15–21 days: 12.7%April 2025 · 22–28 days: 5.6%April 2025 · > 28 days: 2.0%May 2025 · Same day: 21.9%May 2025 · 1 day: 8.6%May 2025 · 2–7 days: 21.2%May 2025 · 8–14 days: 27.9%May 2025 · 15–21 days: 13.1%May 2025 · 22–28 days: 4.3%May 2025 · > 28 days: 2.9%June 2025 · Same day: 23.4%June 2025 · 1 day: 8.2%June 2025 · 2–7 days: 18.5%June 2025 · 8–14 days: 27.5%June 2025 · 15–21 days: 15.8%June 2025 · 22–28 days: 5.5%June 2025 · > 28 days: 1.2%July 2025 · Same day: 20.3%July 2025 · 1 day: 6.9%July 2025 · 2–7 days: 22.4%July 2025 · 8–14 days: 29.6%July 2025 · 15–21 days: 14.9%July 2025 · 22–28 days: 5.0%July 2025 · > 28 days: 1.1%August 2025 · Same day: 21.3%August 2025 · 1 day: 6.3%August 2025 · 2–7 days: 21.3%August 2025 · 8–14 days: 32.5%August 2025 · 15–21 days: 12.9%August 2025 · 22–28 days: 3.8%August 2025 · > 28 days: 2.0%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 60/100
  • Moderate demand
  • High DNA rate (10.6%)
  • Low same-day access (21.7%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+1.6%
Face-to-face %+1.9%
Telephone %-1.6%
Same-day %-4.8%
Appts per 1K+1.6%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the DNA rate has risen to 10.6%, which is higher than the practice's trailing average. This increase is a significant change and may indicate a need to review patient engagement strategies.

Several trends are worth noting. The DNA rate has been rising steadily, with a 2.8% slope over the past months. The same-day appointment percentage has been decreasing, with a slope of -4.8%. The telephone appointment percentage has also been falling, with a slope of -1.6%. These trends suggest potential shifts in patient preferences or operational challenges.

To investigate these trends, the practice manager should review the DNA rate increase to identify potential causes and mitigation strategies. Additionally, the decline in same-day and telephone appointments warrants a review of booking policies and patient communication to ensure they meet current needs.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2024-12
value 22.1 · avg 30.6 ± 3.2
dnaRate2024-12
value 13.3 · avg 8.4 ± 1.3
sameDayPct2024-11
value 24.2 · avg 30.6 ± 3.2
dnaRate2024-11
value 11.2 · avg 8.3 ± 1.1
dnaRate2024-07
value 10.3 · avg 8 ± 0.9
sameDayPct2024-05
value 35.3 · avg 29 ± 2.8
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-03
0.1 → 0 (-100%)
videoPct2025-02
9.1 → 13 (+42.9%)
triagePct2025-02
0 → 0.1 (+345.5%)
triagePct2025-01
0.1 → 0 (-71.7%)
triagePct2024-12
1.9 → 0.1 (-93.8%)
triagePct2024-09
3.1 → 2 (-34.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

highscore 95/100medium confidence
Last inspection: 2018-01-26 · 78 months ago
  • Using CQC review date (2019-10-24) as last assessment. Original inspection date: 2018-01-26.
  • Current rating is good, and the latest CQC assessment date is 2019-10-24 (78 months ago).
  • This matches the current focused-assessment cohort profile (Good/Outstanding with report window 2017–2022).
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

5.12

Nurse FTE

0.24

Direct Patient Care FTE

4.2

Admin FTE

9.53

1 practices reporting · 100.0% coverage

Staff group mix

GP5.1 FTE · 27%
Nurse0.2 FTE · 1%
Direct Patient Care4.2 FTE · 22%
Admin9.5 FTE · 50%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP5.11 FTE · 8 headcount
Partner0.13 FTE (3%) · 1 hc
Salaried2.42 FTE (47%) · 4 hc
Training (ST/F)2.56 FTE (50%) · 3 hc
Nurses0.24 FTE · 1 headcount
Practice Nurse0.24 FTE (100%) · 1 hc
Admin / Non-clinical9.53 FTE · 11 headcount
Management1.00 FTE (10%) · 1 hc
Reception / Admin8.53 FTE (90%) · 10 hc
Direct Patient Care4.20 FTE · 5 headcount
Pharmacist1.67 FTE (40%) · 2 hc
HCA / Nursing Assistant1.00 FTE (24%) · 1 hc
Paramedic0.53 FTE (13%) · 1 hc
Other1.00 FTE (24%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304913GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 2 FTEGP · 2025-01: 2 FTEGP · 2025-02: 2 FTEGP · 2025-03: 2 FTEGP · 2025-04: 2 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 6 FTEGP · 2025-09: 6 FTEGP · 2025-10: 6 FTEGP · 2025-11: 6 FTEGP · 2025-12: 6 FTEGP · 2026-01: 6 FTEGP · 2026-02: 5 FTEGP · 2026-03: 5 FTENurse · 2024-03: 0 FTENurse · 2024-04: 0 FTENurse · 2024-05: 0 FTENurse · 2024-06: 0 FTENurse · 2024-07: 0 FTENurse · 2024-08: 0 FTENurse · 2024-09: 0 FTENurse · 2024-10: 0 FTENurse · 2024-11: 0 FTENurse · 2024-12: 0 FTENurse · 2025-01: 0 FTENurse · 2025-02: 0 FTENurse · 2025-03: 0 FTENurse · 2025-04: 0 FTENurse · 2025-05: 0 FTENurse · 2025-06: 0 FTENurse · 2025-07: 0 FTENurse · 2025-08: 0 FTENurse · 2025-09: 0 FTENurse · 2025-10: 0 FTENurse · 2025-11: 0 FTENurse · 2025-12: 0 FTENurse · 2026-01: 0 FTENurse · 2026-02: 0 FTENurse · 2026-03: 0 FTEDPC · 2024-03: 3 FTEDPC · 2024-04: 3 FTEDPC · 2024-05: 3 FTEDPC · 2024-06: 3 FTEDPC · 2024-07: 3 FTEDPC · 2024-08: 3 FTEDPC · 2024-09: 3 FTEDPC · 2024-10: 3 FTEDPC · 2024-11: 3 FTEDPC · 2024-12: 3 FTEDPC · 2025-01: 3 FTEDPC · 2025-02: 3 FTEDPC · 2025-03: 3 FTEDPC · 2025-04: 3 FTEDPC · 2025-05: 3 FTEDPC · 2025-06: 4 FTEDPC · 2025-07: 4 FTEDPC · 2025-08: 4 FTEDPC · 2025-09: 4 FTEDPC · 2025-10: 4 FTEDPC · 2025-11: 4 FTEDPC · 2025-12: 4 FTEDPC · 2026-01: 4 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 10 FTEAdmin · 2024-04: 10 FTEAdmin · 2024-05: 10 FTEAdmin · 2024-06: 10 FTEAdmin · 2024-07: 10 FTEAdmin · 2024-08: 10 FTEAdmin · 2024-09: 10 FTEAdmin · 2024-10: 10 FTEAdmin · 2024-11: 10 FTEAdmin · 2024-12: 10 FTEAdmin · 2025-01: 10 FTEAdmin · 2025-02: 10 FTEAdmin · 2025-03: 11 FTEAdmin · 2025-04: 11 FTEAdmin · 2025-05: 10 FTEAdmin · 2025-06: 10 FTEAdmin · 2025-07: 9 FTEAdmin · 2025-08: 9 FTEAdmin · 2025-09: 9 FTEAdmin · 2025-10: 9 FTEAdmin · 2025-11: 10 FTEAdmin · 2025-12: 10 FTEAdmin · 2026-01: 10 FTEAdmin · 2026-02: 12 FTEAdmin · 2026-03: 10 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good81.9%
Phone easy42.6%
Website easy53.7%
100.0% coverage

Prescribing volume

1.42

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.