GP Practice

Carpenters Practice

F84749

Compare to

Registered patients

25,013

NHS Digital list size

GP FTE

7.86

NHS Digital workforce

Patients per GP FTE

3,182

Items per patient

0.94

prescribing volume

GPPS overall good

47.1%

patient experience

Access KPIs · August 2025

Same-day %

63.1%

Month: August 2025

Appts per 1K patients

291

all bookings (incl. triage)

Patient contacts per 1K

291

F2F + phone + video only

28+ day backlog

1.2%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face44.9%
Telephone55.1%
Triage29.0%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %63.1%43.0%+20.1%
Face-to-face %44.9%58.4%-13.5%
Telephone %55.1%21.9%+33.2%
Appts per 1K290.6479.7-189.1
Triage %29.0%8.7%+20.3%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080285684Same-day % · 2023-08: 70.2%Same-day % · 2023-09: 73.1%Same-day % · 2023-10: 67.9%Same-day % · 2023-11: 68.8%Same-day % · 2023-12: 65.6%Same-day % · 2024-01: 65.1%Same-day % · 2024-02: 63.2%Same-day % · 2024-03: 67.8%Same-day % · 2024-04: 74.2%Same-day % · 2024-05: 73.1%Same-day % · 2024-06: 67.9%Same-day % · 2024-07: 65.1%Same-day % · 2024-08: 74.9%Same-day % · 2024-09: 69.1%Same-day % · 2024-11: 64.2%Same-day % · 2024-12: 67.4%Same-day % · 2025-01: 62.1%Same-day % · 2025-02: 63.3%Same-day % · 2025-03: 62.2%Same-day % · 2025-04: 67.3%Same-day % · 2025-05: 62.8%Same-day % · 2025-06: 63.4%Same-day % · 2025-07: 60.4%Same-day % · 2025-08: 63.1%F2F % · 2023-08: 36.5%F2F % · 2023-09: 38.4%F2F % · 2023-10: 39.5%F2F % · 2023-11: 36.8%F2F % · 2023-12: 38.2%F2F % · 2024-01: 40.7%F2F % · 2024-02: 45.2%F2F % · 2024-03: 41.3%F2F % · 2024-04: 37.2%F2F % · 2024-05: 39.3%F2F % · 2024-06: 40.5%F2F % · 2024-07: 40.1%F2F % · 2024-08: 34.7%F2F % · 2024-09: 39.8%F2F % · 2024-11: 43.0%F2F % · 2024-12: 41.3%F2F % · 2025-01: 46.8%F2F % · 2025-02: 46.7%F2F % · 2025-03: 47.1%F2F % · 2025-04: 40.5%F2F % · 2025-05: 44.8%F2F % · 2025-06: 44.1%F2F % · 2025-07: 46.9%F2F % · 2025-08: 44.9%Phone % · 2023-08: 63.5%Phone % · 2023-09: 61.4%Phone % · 2023-10: 60.4%Phone % · 2023-11: 63.1%Phone % · 2023-12: 60.9%Phone % · 2024-01: 57.6%Phone % · 2024-02: 53.3%Phone % · 2024-03: 58.6%Phone % · 2024-04: 62.7%Phone % · 2024-05: 60.6%Phone % · 2024-06: 59.5%Phone % · 2024-07: 59.8%Phone % · 2024-08: 65.3%Phone % · 2024-09: 60.1%Phone % · 2024-11: 56.9%Phone % · 2024-12: 58.7%Phone % · 2025-01: 53.1%Phone % · 2025-02: 53.1%Phone % · 2025-03: 52.9%Phone % · 2025-04: 59.5%Phone % · 2025-05: 55.1%Phone % · 2025-06: 55.8%Phone % · 2025-07: 53.0%Phone % · 2025-08: 55.1%Video % · 2023-08: 0.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-08: 45.8%Triage % · 2023-09: 44.6%Triage % · 2023-10: 43.6%Triage % · 2023-11: 36.3%Triage % · 2023-12: 44.8%Triage % · 2024-01: 39.5%Triage % · 2024-02: 37.6%Triage % · 2024-03: 40.9%Triage % · 2024-04: 38.6%Triage % · 2024-05: 38.6%Triage % · 2024-06: 39.8%Triage % · 2024-07: 38.1%Triage % · 2024-08: 42.8%Triage % · 2024-09: 38.7%Triage % · 2024-11: 36.8%Triage % · 2024-12: 33.8%Triage % · 2025-01: 29.9%Triage % · 2025-02: 31.5%Triage % · 2025-03: 29.7%Triage % · 2025-04: 35.1%Triage % · 2025-05: 28.8%Triage % · 2025-06: 31.6%Triage % · 2025-07: 28.5%Triage % · 2025-08: 29.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-086,7358,57010,40612,2412023-08: 9,840 appointments2023-09: 11,708 appointments2023-10: 10,788 appointments2023-11: 10,423 appointments2023-12: 7,804 appointments2024-01: 10,460 appointments2024-02: 9,578 appointments2024-03: 9,185 appointments2024-04: 9,492 appointments2024-05: 10,040 appointments2024-06: 9,652 appointments2024-07: 10,819 appointments2024-08: 9,419 appointments2024-09: 9,682 appointments2024-11: 8,707 appointments2024-12: 7,637 appointments2025-01: 8,593 appointments2025-02: 8,268 appointments2025-03: 8,949 appointments2025-04: 8,726 appointments2025-05: 7,446 appointments2025-06: 8,156 appointments2025-07: 9,121 appointments2025-08: 7,268 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-082693434164892023-08: 393.4 appts per 1,000 patients2023-09: 468.1 appts per 1,000 patients2023-10: 431.3 appts per 1,000 patients2023-11: 416.7 appts per 1,000 patients2023-12: 312 appts per 1,000 patients2024-01: 418.2 appts per 1,000 patients2024-02: 382.9 appts per 1,000 patients2024-03: 367.2 appts per 1,000 patients2024-04: 379.5 appts per 1,000 patients2024-05: 401.4 appts per 1,000 patients2024-06: 385.9 appts per 1,000 patients2024-07: 432.5 appts per 1,000 patients2024-08: 376.6 appts per 1,000 patients2024-09: 387.1 appts per 1,000 patients2024-11: 348.1 appts per 1,000 patients2024-12: 305.3 appts per 1,000 patients2025-01: 343.5 appts per 1,000 patients2025-02: 330.5 appts per 1,000 patients2025-03: 357.8 appts per 1,000 patients2025-04: 348.9 appts per 1,000 patients2025-05: 297.7 appts per 1,000 patients2025-06: 326.1 appts per 1,000 patients2025-07: 364.7 appts per 1,000 patients2025-08: 290.6 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 70.2%August 2023 · 1 day: 7.7%August 2023 · 2–7 days: 13.5%August 2023 · 8–14 days: 5.4%August 2023 · 15–21 days: 1.3%August 2023 · 22–28 days: 0.6%August 2023 · > 28 days: 1.3%September 2023 · Same day: 73.1%September 2023 · 1 day: 8.7%September 2023 · 2–7 days: 12.8%September 2023 · 8–14 days: 3.1%September 2023 · 15–21 days: 1.1%September 2023 · 22–28 days: 1.0%September 2023 · > 28 days: 0.2%October 2023 · Same day: 67.9%October 2023 · 1 day: 8.5%October 2023 · 2–7 days: 18.4%October 2023 · 8–14 days: 4.0%October 2023 · 15–21 days: 0.5%October 2023 · 22–28 days: 0.5%October 2023 · > 28 days: 0.2%November 2023 · Same day: 68.8%November 2023 · 1 day: 8.3%November 2023 · 2–7 days: 16.9%November 2023 · 8–14 days: 4.2%November 2023 · 15–21 days: 1.0%November 2023 · 22–28 days: 0.5%November 2023 · > 28 days: 0.3%December 2023 · Same day: 65.6%December 2023 · 1 day: 10.7%December 2023 · 2–7 days: 18.3%December 2023 · 8–14 days: 3.7%December 2023 · 15–21 days: 0.7%December 2023 · 22–28 days: 0.6%December 2023 · > 28 days: 0.3%January 2024 · Same day: 65.1%January 2024 · 1 day: 10.3%January 2024 · 2–7 days: 20.3%January 2024 · 8–14 days: 3.1%January 2024 · 15–21 days: 0.6%January 2024 · 22–28 days: 0.5%January 2024 · > 28 days: 0.1%February 2024 · Same day: 63.2%February 2024 · 1 day: 10.7%February 2024 · 2–7 days: 20.2%February 2024 · 8–14 days: 3.9%February 2024 · 15–21 days: 1.2%February 2024 · 22–28 days: 0.6%February 2024 · > 28 days: 0.3%March 2024 · Same day: 67.8%March 2024 · 1 day: 10.9%March 2024 · 2–7 days: 15.9%March 2024 · 8–14 days: 3.5%March 2024 · 15–21 days: 1.0%March 2024 · 22–28 days: 0.5%March 2024 · > 28 days: 0.3%April 2024 · Same day: 74.2%April 2024 · 1 day: 7.5%April 2024 · 2–7 days: 13.8%April 2024 · 8–14 days: 2.7%April 2024 · 15–21 days: 0.8%April 2024 · 22–28 days: 0.7%April 2024 · > 28 days: 0.4%May 2024 · Same day: 73.1%May 2024 · 1 day: 8.8%May 2024 · 2–7 days: 14.1%May 2024 · 8–14 days: 2.7%May 2024 · 15–21 days: 0.9%May 2024 · 22–28 days: 0.4%May 2024 · > 28 days: 0.2%June 2024 · Same day: 67.9%June 2024 · 1 day: 7.5%June 2024 · 2–7 days: 15.2%June 2024 · 8–14 days: 6.9%June 2024 · 15–21 days: 1.7%June 2024 · 22–28 days: 0.5%June 2024 · > 28 days: 0.2%July 2024 · Same day: 65.1%July 2024 · 1 day: 9.6%July 2024 · 2–7 days: 15.8%July 2024 · 8–14 days: 6.4%July 2024 · 15–21 days: 2.3%July 2024 · 22–28 days: 0.7%July 2024 · > 28 days: 0.1%August 2024 · Same day: 74.9%August 2024 · 1 day: 6.7%August 2024 · 2–7 days: 9.5%August 2024 · 8–14 days: 6.3%August 2024 · 15–21 days: 1.5%August 2024 · 22–28 days: 0.9%August 2024 · > 28 days: 0.2%September 2024 · Same day: 69.1%September 2024 · 1 day: 9.5%September 2024 · 2–7 days: 17.1%September 2024 · 8–14 days: 3.6%September 2024 · 15–21 days: 0.4%September 2024 · 22–28 days: 0.2%November 2024 · Same day: 64.2%November 2024 · 1 day: 10.4%November 2024 · 2–7 days: 16.2%November 2024 · 8–14 days: 7.4%November 2024 · 15–21 days: 1.7%November 2024 · 22–28 days: 0.2%December 2024 · Same day: 67.4%December 2024 · 1 day: 9.2%December 2024 · 2–7 days: 13.3%December 2024 · 8–14 days: 6.6%December 2024 · 15–21 days: 2.2%December 2024 · 22–28 days: 1.1%December 2024 · > 28 days: 0.3%January 2025 · Same day: 62.1%January 2025 · 1 day: 8.9%January 2025 · 2–7 days: 16.6%January 2025 · 8–14 days: 9.5%January 2025 · 15–21 days: 2.1%January 2025 · 22–28 days: 0.6%January 2025 · > 28 days: 0.2%February 2025 · Same day: 63.3%February 2025 · 1 day: 10.6%February 2025 · 2–7 days: 18.7%February 2025 · 8–14 days: 6.1%February 2025 · 15–21 days: 0.9%February 2025 · 22–28 days: 0.2%February 2025 · > 28 days: 0.1%March 2025 · Same day: 62.2%March 2025 · 1 day: 8.9%March 2025 · 2–7 days: 18.1%March 2025 · 8–14 days: 8.4%March 2025 · 15–21 days: 1.5%March 2025 · 22–28 days: 0.6%March 2025 · > 28 days: 0.2%April 2025 · Same day: 67.3%April 2025 · 1 day: 11.4%April 2025 · 2–7 days: 13.8%April 2025 · 8–14 days: 4.9%April 2025 · 15–21 days: 1.6%April 2025 · 22–28 days: 0.6%April 2025 · > 28 days: 0.3%May 2025 · Same day: 62.8%May 2025 · 1 day: 9.8%May 2025 · 2–7 days: 20.5%May 2025 · 8–14 days: 5.6%May 2025 · 15–21 days: 0.7%May 2025 · 22–28 days: 0.4%May 2025 · > 28 days: 0.1%June 2025 · Same day: 63.4%June 2025 · 1 day: 10.7%June 2025 · 2–7 days: 17.2%June 2025 · 8–14 days: 5.2%June 2025 · 15–21 days: 2.3%June 2025 · 22–28 days: 0.9%June 2025 · > 28 days: 0.3%July 2025 · Same day: 60.4%July 2025 · 1 day: 9.6%July 2025 · 2–7 days: 16.8%July 2025 · 8–14 days: 9.0%July 2025 · 15–21 days: 1.6%July 2025 · 22–28 days: 1.0%July 2025 · > 28 days: 1.6%August 2025 · Same day: 63.1%August 2025 · 1 day: 8.5%August 2025 · 2–7 days: 13.5%August 2025 · 8–14 days: 8.5%August 2025 · 15–21 days: 4.3%August 2025 · 22–28 days: 0.9%August 2025 · > 28 days: 1.2%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 25/100
  • Moderate demand
  • Elevated DNA rate (7%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.2%
Face-to-face %+0.5%
Telephone %-0.4%
Same-day %-0.7%
Appts per 1K-2.2%
Triage %-1.9%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments per thousand patients was 290.6, which is below the practice's trailing average. This is the third consecutive month of decline, with a 2.2% downward trend.

Several key metrics have shown notable shifts this month. The DNA rate has dropped significantly by 31.8% in 2025-04, which could indicate improved patient attendance. The triage percentage has remained stable, but there was a significant increase in 2023-05, rising by 288.7%. This could suggest a change in how appointments are being categorized.

To investigate these trends, the practice manager should review the DNA rate drop in 2025-04 to understand if it's due to improved patient engagement or other factors. Additionally, examining the sharp increase in triage percentage in 2023-05 could provide insights into any changes in appointment scheduling or recording policies.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2025-05
value 7446 · avg 9165.3 ± 821.2
triagePct2025-03
value 29.7 · avg 37.3 ± 3.6
triagePct2025-01
value 29.9 · avg 39.2 ± 2.7
phonePct2025-01
value 53.1 · avg 59.5 ± 2.9
f2fPct2025-01
value 46.8 · avg 40.1 ± 2.6
dnaRate2025-01
value 9.4 · avg 7.5 ± 0.9
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-04
8.5 → 5.8 (-31.8%)
dnaRate2024-11
6.5 → 8.7 (+33.8%)
triagePct2023-06
34 → 61.4 (+80.4%)
triagePct2023-05
8.8 → 34 (+288.7%)
dnaRate2023-05
12.7 → 8.2 (-35.4%)
triagePct2023-04
12.6 → 8.8 (-30.3%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

7.86

Nurse FTE

4.56

Direct Patient Care FTE

9.16

Admin FTE

23.57

1 practices reporting · 100.0% coverage

Staff group mix

GP7.9 FTE · 17%
Nurse4.6 FTE · 10%
Direct Patient Care9.2 FTE · 20%
Admin23.6 FTE · 52%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP7.86 FTE · 13 headcount
Salaried5.64 FTE (72%) · 9 hc
Locum2.22 FTE (28%) · 4 hc
Nurses4.56 FTE · 5 headcount
Practice Nurse4.56 FTE (100%) · 5 hc
Admin / Non-clinical23.57 FTE · 26 headcount
Management3.00 FTE (13%) · 3 hc
Reception / Admin17.77 FTE (75%) · 20 hc
Other2.80 FTE (12%) · 3 hc
Direct Patient Care9.16 FTE · 12 headcount
Pharmacist2.60 FTE (28%) · 3 hc
HCA / Nursing Assistant2.80 FTE (31%) · 3 hc
Physiotherapist0.43 FTE (5%) · 1 hc
Social Prescriber0.53 FTE (6%) · 1 hc
Other2.80 FTE (31%) · 4 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030132638GP · 2024-03: 11 FTEGP · 2024-04: 11 FTEGP · 2024-05: 11 FTEGP · 2024-06: 11 FTEGP · 2024-07: 11 FTEGP · 2024-08: 11 FTEGP · 2024-09: 11 FTEGP · 2024-10: 12 FTEGP · 2024-11: 12 FTEGP · 2024-12: 13 FTEGP · 2025-01: 13 FTEGP · 2025-02: 13 FTEGP · 2025-03: 13 FTEGP · 2025-04: 13 FTEGP · 2025-05: 12 FTEGP · 2025-06: 12 FTEGP · 2025-07: 11 FTEGP · 2025-08: 11 FTEGP · 2025-09: 11 FTEGP · 2025-10: 11 FTEGP · 2025-11: 6 FTEGP · 2025-12: 8 FTEGP · 2026-01: 8 FTEGP · 2026-02: 8 FTEGP · 2026-03: 8 FTENurse · 2024-03: 4 FTENurse · 2024-04: 4 FTENurse · 2024-05: 5 FTENurse · 2024-06: 5 FTENurse · 2024-07: 7 FTENurse · 2024-08: 7 FTENurse · 2024-09: 6 FTENurse · 2024-10: 6 FTENurse · 2024-11: 6 FTENurse · 2024-12: 5 FTENurse · 2025-01: 5 FTENurse · 2025-02: 5 FTENurse · 2025-03: 5 FTENurse · 2025-04: 5 FTENurse · 2025-05: 5 FTENurse · 2025-06: 5 FTENurse · 2025-07: 5 FTENurse · 2025-08: 5 FTENurse · 2025-09: 5 FTENurse · 2025-10: 5 FTENurse · 2025-11: 3 FTENurse · 2025-12: 5 FTENurse · 2026-01: 5 FTENurse · 2026-02: 5 FTENurse · 2026-03: 5 FTEDPC · 2024-03: 9 FTEDPC · 2024-04: 9 FTEDPC · 2024-05: 9 FTEDPC · 2024-06: 9 FTEDPC · 2024-07: 11 FTEDPC · 2024-08: 11 FTEDPC · 2024-09: 10 FTEDPC · 2024-10: 10 FTEDPC · 2024-11: 10 FTEDPC · 2024-12: 12 FTEDPC · 2025-01: 12 FTEDPC · 2025-02: 12 FTEDPC · 2025-03: 12 FTEDPC · 2025-04: 12 FTEDPC · 2025-05: 12 FTEDPC · 2025-06: 12 FTEDPC · 2025-07: 12 FTEDPC · 2025-08: 12 FTEDPC · 2025-09: 12 FTEDPC · 2025-10: 12 FTEDPC · 2025-11: 8 FTEDPC · 2025-12: 9 FTEDPC · 2026-01: 9 FTEDPC · 2026-02: 9 FTEDPC · 2026-03: 9 FTEAdmin · 2024-03: 30 FTEAdmin · 2024-04: 30 FTEAdmin · 2024-05: 31 FTEAdmin · 2024-06: 32 FTEAdmin · 2024-07: 34 FTEAdmin · 2024-08: 34 FTEAdmin · 2024-09: 33 FTEAdmin · 2024-10: 33 FTEAdmin · 2024-11: 33 FTEAdmin · 2024-12: 31 FTEAdmin · 2025-01: 31 FTEAdmin · 2025-02: 31 FTEAdmin · 2025-03: 31 FTEAdmin · 2025-04: 31 FTEAdmin · 2025-05: 31 FTEAdmin · 2025-06: 31 FTEAdmin · 2025-07: 31 FTEAdmin · 2025-08: 33 FTEAdmin · 2025-09: 33 FTEAdmin · 2025-10: 33 FTEAdmin · 2025-11: 21 FTEAdmin · 2025-12: 24 FTEAdmin · 2026-01: 24 FTEAdmin · 2026-02: 24 FTEAdmin · 2026-03: 24 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good47.1%
Phone easy20.6%
Website easy35.6%
100.0% coverage

Prescribing volume

0.94

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.