GP Practice

Southgate

F85032

Compare to

Registered patients

9,512

NHS Digital list size

GP FTE

4.8

NHS Digital workforce

Patients per GP FTE

1,982

Items per patient

1.13

prescribing volume

GPPS overall good

63.9%

patient experience

Access KPIs · August 2025

Same-day %

50.5%

Month: August 2025

Appts per 1K patients

385

all bookings (incl. triage)

Patient contacts per 1K

385

F2F + phone + video only

28+ day backlog

5.9%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face50.3%
Telephone24.2%
Video / online25.5%
Triage2.9%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %50.5%43.0%+7.5%
Face-to-face %50.3%58.4%-8.1%
Telephone %24.2%21.9%+2.3%
Appts per 1K385.3479.7-94.4
Triage %2.9%8.7%-5.8%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080295786Same-day % · 2023-09: 36.2%Same-day % · 2023-10: 32.3%Same-day % · 2023-11: 39.9%Same-day % · 2023-12: 39.6%Same-day % · 2024-01: 33.8%Same-day % · 2024-02: 34.0%Same-day % · 2024-03: 33.7%Same-day % · 2024-04: 37.1%Same-day % · 2024-05: 35.9%Same-day % · 2024-06: 33.4%Same-day % · 2024-07: 39.4%Same-day % · 2024-08: 37.9%Same-day % · 2024-09: 36.0%Same-day % · 2024-10: 29.2%Same-day % · 2024-11: 36.8%Same-day % · 2024-12: 35.6%Same-day % · 2025-01: 36.2%Same-day % · 2025-02: 50.2%Same-day % · 2025-03: 46.8%Same-day % · 2025-04: 47.6%Same-day % · 2025-05: 45.5%Same-day % · 2025-06: 46.7%Same-day % · 2025-07: 49.7%Same-day % · 2025-08: 50.5%F2F % · 2023-09: 71.3%F2F % · 2023-10: 75.1%F2F % · 2023-11: 72.0%F2F % · 2023-12: 68.9%F2F % · 2024-01: 73.4%F2F % · 2024-02: 69.3%F2F % · 2024-03: 68.5%F2F % · 2024-04: 73.7%F2F % · 2024-05: 73.8%F2F % · 2024-06: 70.9%F2F % · 2024-07: 72.8%F2F % · 2024-08: 69.4%F2F % · 2024-09: 70.7%F2F % · 2024-10: 76.6%F2F % · 2024-11: 74.7%F2F % · 2024-12: 73.1%F2F % · 2025-01: 66.3%F2F % · 2025-02: 51.5%F2F % · 2025-03: 51.7%F2F % · 2025-04: 53.0%F2F % · 2025-05: 54.0%F2F % · 2025-06: 54.1%F2F % · 2025-07: 50.9%F2F % · 2025-08: 50.3%Phone % · 2023-09: 28.7%Phone % · 2023-10: 24.8%Phone % · 2023-11: 28.0%Phone % · 2023-12: 31.1%Phone % · 2024-01: 26.4%Phone % · 2024-02: 30.7%Phone % · 2024-03: 31.4%Phone % · 2024-04: 26.3%Phone % · 2024-05: 26.1%Phone % · 2024-06: 29.0%Phone % · 2024-07: 24.0%Phone % · 2024-08: 28.7%Phone % · 2024-09: 29.2%Phone % · 2024-10: 23.4%Phone % · 2024-11: 25.1%Phone % · 2024-12: 26.8%Phone % · 2025-01: 28.9%Phone % · 2025-02: 23.5%Phone % · 2025-03: 25.4%Phone % · 2025-04: 22.8%Phone % · 2025-05: 22.2%Phone % · 2025-06: 22.6%Phone % · 2025-07: 24.7%Phone % · 2025-08: 24.2%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 4.9%Video % · 2025-02: 25.0%Video % · 2025-03: 22.9%Video % · 2025-04: 24.2%Video % · 2025-05: 23.8%Video % · 2025-06: 23.2%Video % · 2025-07: 24.4%Video % · 2025-08: 25.5%Triage % · 2023-09: 0.0%Triage % · 2023-10: 7.5%Triage % · 2023-11: 10.4%Triage % · 2023-12: 16.0%Triage % · 2024-01: 14.6%Triage % · 2024-02: 6.9%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 2.8%Triage % · 2024-07: 1.4%Triage % · 2024-08: 2.4%Triage % · 2024-09: 2.6%Triage % · 2024-10: 2.2%Triage % · 2024-11: 1.9%Triage % · 2024-12: 4.8%Triage % · 2025-01: 3.8%Triage % · 2025-02: 3.6%Triage % · 2025-03: 4.2%Triage % · 2025-04: 3.4%Triage % · 2025-05: 3.5%Triage % · 2025-06: 3.1%Triage % · 2025-07: 2.7%Triage % · 2025-08: 2.9%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-082,3843,0733,7624,4512023-09: 2,640 appointments2023-10: 3,255 appointments2023-11: 2,858 appointments2023-12: 2,584 appointments2024-01: 3,060 appointments2024-02: 3,069 appointments2024-03: 2,829 appointments2024-04: 2,958 appointments2024-05: 2,791 appointments2024-06: 2,975 appointments2024-07: 2,847 appointments2024-08: 2,651 appointments2024-09: 2,874 appointments2024-10: 3,613 appointments2024-11: 2,735 appointments2024-12: 3,052 appointments2025-01: 3,683 appointments2025-02: 3,562 appointments2025-03: 4,245 appointments2025-04: 3,709 appointments2025-05: 3,790 appointments2025-06: 3,989 appointments2025-07: 4,251 appointments2025-08: 3,665 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082513233964682023-09: 277.5 appts per 1,000 patients2023-10: 342.2 appts per 1,000 patients2023-11: 300.5 appts per 1,000 patients2023-12: 271.7 appts per 1,000 patients2024-01: 321.7 appts per 1,000 patients2024-02: 322.6 appts per 1,000 patients2024-03: 297.4 appts per 1,000 patients2024-04: 311 appts per 1,000 patients2024-05: 293.4 appts per 1,000 patients2024-06: 312.8 appts per 1,000 patients2024-07: 299.3 appts per 1,000 patients2024-08: 278.7 appts per 1,000 patients2024-09: 302.1 appts per 1,000 patients2024-10: 379.8 appts per 1,000 patients2024-11: 287.5 appts per 1,000 patients2024-12: 320.9 appts per 1,000 patients2025-01: 387.2 appts per 1,000 patients2025-02: 374.5 appts per 1,000 patients2025-03: 446.3 appts per 1,000 patients2025-04: 389.9 appts per 1,000 patients2025-05: 398.4 appts per 1,000 patients2025-06: 419.4 appts per 1,000 patients2025-07: 446.9 appts per 1,000 patients2025-08: 385.3 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 36.2%September 2023 · 1 day: 6.4%September 2023 · 2–7 days: 14.8%September 2023 · 8–14 days: 8.2%September 2023 · 15–21 days: 9.8%September 2023 · 22–28 days: 14.5%September 2023 · > 28 days: 10.1%October 2023 · Same day: 32.3%October 2023 · 1 day: 5.5%October 2023 · 2–7 days: 19.0%October 2023 · 8–14 days: 10.8%October 2023 · 15–21 days: 11.9%October 2023 · 22–28 days: 13.8%October 2023 · > 28 days: 6.8%November 2023 · Same day: 39.9%November 2023 · 1 day: 7.5%November 2023 · 2–7 days: 15.8%November 2023 · 8–14 days: 7.9%November 2023 · 15–21 days: 5.5%November 2023 · 22–28 days: 13.1%November 2023 · > 28 days: 10.3%December 2023 · Same day: 39.6%December 2023 · 1 day: 5.3%December 2023 · 2–7 days: 13.6%December 2023 · 8–14 days: 7.5%December 2023 · 15–21 days: 8.9%December 2023 · 22–28 days: 16.9%December 2023 · > 28 days: 8.2%January 2024 · Same day: 33.8%January 2024 · 1 day: 5.9%January 2024 · 2–7 days: 16.3%January 2024 · 8–14 days: 11.6%January 2024 · 15–21 days: 13.0%January 2024 · 22–28 days: 13.6%January 2024 · > 28 days: 5.7%February 2024 · Same day: 34.0%February 2024 · 1 day: 8.9%February 2024 · 2–7 days: 16.0%February 2024 · 8–14 days: 11.9%February 2024 · 15–21 days: 18.2%February 2024 · 22–28 days: 8.4%February 2024 · > 28 days: 2.7%March 2024 · Same day: 33.7%March 2024 · 1 day: 6.5%March 2024 · 2–7 days: 17.0%March 2024 · 8–14 days: 14.0%March 2024 · 15–21 days: 15.2%March 2024 · 22–28 days: 12.1%March 2024 · > 28 days: 1.5%April 2024 · Same day: 37.1%April 2024 · 1 day: 6.1%April 2024 · 2–7 days: 18.4%April 2024 · 8–14 days: 9.8%April 2024 · 15–21 days: 12.6%April 2024 · 22–28 days: 12.6%April 2024 · > 28 days: 3.3%May 2024 · Same day: 35.9%May 2024 · 1 day: 6.4%May 2024 · 2–7 days: 15.3%May 2024 · 8–14 days: 10.4%May 2024 · 15–21 days: 13.4%May 2024 · 22–28 days: 15.0%May 2024 · > 28 days: 3.6%June 2024 · Same day: 33.4%June 2024 · 1 day: 6.3%June 2024 · 2–7 days: 17.9%June 2024 · 8–14 days: 10.8%June 2024 · 15–21 days: 11.8%June 2024 · 22–28 days: 13.6%June 2024 · > 28 days: 6.2%July 2024 · Same day: 39.4%July 2024 · 1 day: 6.4%July 2024 · 2–7 days: 18.6%July 2024 · 8–14 days: 8.9%July 2024 · 15–21 days: 8.1%July 2024 · 22–28 days: 10.4%July 2024 · > 28 days: 8.2%August 2024 · Same day: 37.9%August 2024 · 1 day: 8.4%August 2024 · 2–7 days: 14.7%August 2024 · 8–14 days: 6.5%August 2024 · 15–21 days: 11.7%August 2024 · 22–28 days: 12.0%August 2024 · > 28 days: 8.7%September 2024 · Same day: 36.0%September 2024 · 1 day: 4.8%September 2024 · 2–7 days: 17.5%September 2024 · 8–14 days: 12.9%September 2024 · 15–21 days: 12.9%September 2024 · 22–28 days: 9.8%September 2024 · > 28 days: 6.1%October 2024 · Same day: 29.2%October 2024 · 1 day: 6.0%October 2024 · 2–7 days: 17.6%October 2024 · 8–14 days: 13.8%October 2024 · 15–21 days: 12.8%October 2024 · 22–28 days: 11.8%October 2024 · > 28 days: 8.8%November 2024 · Same day: 36.8%November 2024 · 1 day: 5.6%November 2024 · 2–7 days: 18.1%November 2024 · 8–14 days: 14.4%November 2024 · 15–21 days: 8.0%November 2024 · 22–28 days: 11.3%November 2024 · > 28 days: 5.9%December 2024 · Same day: 35.6%December 2024 · 1 day: 6.7%December 2024 · 2–7 days: 15.7%December 2024 · 8–14 days: 10.7%December 2024 · 15–21 days: 11.2%December 2024 · 22–28 days: 15.0%December 2024 · > 28 days: 5.1%January 2025 · Same day: 36.2%January 2025 · 1 day: 8.6%January 2025 · 2–7 days: 18.2%January 2025 · 8–14 days: 10.9%January 2025 · 15–21 days: 13.0%January 2025 · 22–28 days: 9.7%January 2025 · > 28 days: 3.5%February 2025 · Same day: 50.2%February 2025 · 1 day: 5.8%February 2025 · 2–7 days: 14.9%February 2025 · 8–14 days: 9.5%February 2025 · 15–21 days: 12.0%February 2025 · 22–28 days: 6.2%February 2025 · > 28 days: 1.3%March 2025 · Same day: 46.8%March 2025 · 1 day: 5.0%March 2025 · 2–7 days: 15.5%March 2025 · 8–14 days: 10.5%March 2025 · 15–21 days: 13.4%March 2025 · 22–28 days: 7.4%March 2025 · > 28 days: 1.3%April 2025 · Same day: 47.6%April 2025 · 1 day: 5.6%April 2025 · 2–7 days: 16.6%April 2025 · 8–14 days: 8.3%April 2025 · 15–21 days: 8.8%April 2025 · 22–28 days: 8.1%April 2025 · > 28 days: 5.0%May 2025 · Same day: 45.5%May 2025 · 1 day: 4.8%May 2025 · 2–7 days: 13.8%May 2025 · 8–14 days: 8.0%May 2025 · 15–21 days: 10.9%May 2025 · 22–28 days: 8.7%May 2025 · > 28 days: 8.4%June 2025 · Same day: 46.7%June 2025 · 1 day: 4.1%June 2025 · 2–7 days: 15.7%June 2025 · 8–14 days: 9.3%June 2025 · 15–21 days: 8.6%June 2025 · 22–28 days: 8.3%June 2025 · > 28 days: 7.2%July 2025 · Same day: 49.7%July 2025 · 1 day: 4.5%July 2025 · 2–7 days: 16.2%July 2025 · 8–14 days: 5.2%July 2025 · 15–21 days: 5.8%July 2025 · 22–28 days: 7.3%July 2025 · > 28 days: 11.3%August 2025 · Same day: 50.5%August 2025 · 1 day: 5.7%August 2025 · 2–7 days: 12.9%August 2025 · 8–14 days: 7.3%August 2025 · 15–21 days: 5.8%August 2025 · 22–28 days: 11.9%August 2025 · > 28 days: 5.9%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 41/100
  • High demand (>400 appts/1K)
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.8%
Face-to-face %-0.7%
Telephone %0%
Same-day %+1.6%
Appts per 1K-0.8%
Triage %-7.9%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the DNA rate increased by 32.1% compared to the practice's trailing average. This is the most significant change observed in the data. The video appointment percentage saw a substantial increase of 410.2% in February 2025, indicating a potential shift in patient preference or operational strategy.

Several trends are worth noting. The DNA rate has been decreasing overall, but there was a noticeable increase in March 2025. The face-to-face appointment percentage has been trending downward, while the same-day appointment percentage has been rising. These shifts may reflect changes in workflow or patient demand.

To investigate these trends, the practice manager should review the video appointment increase in February 2025 to understand if it aligns with any system changes or policy shifts. Additionally, examining the DNA rate increase in March 2025 could reveal underlying causes and inform strategies to address it.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-03
value 46.8 · avg 36.8 ± 4.7
f2fPct2025-03
value 51.7 · avg 70.2 ± 6.3
total2025-03
value 4245 · avg 3047.5 ± 346.5
sameDayPct2025-02
value 50.2 · avg 35.4 ± 2.5
f2fPct2025-02
value 51.5 · avg 71.7 ± 2.8
dnaRate2025-02
value 2.8 · avg 4.4 ± 0.7
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-03
2.8 → 3.7 (+32.1%)
videoPct2025-02
4.9 → 25 (+410.2%)
triagePct2024-12
1.9 → 4.8 (+154.8%)
dnaRate2024-10
3.4 → 5.3 (+55.9%)
triagePct2024-08
1.4 → 2.4 (+76.2%)
triagePct2024-07
2.8 → 1.4 (-51.5%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-12-14 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-12-14.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

4.8

Nurse FTE

0.96

Direct Patient Care FTE

0.53

Admin FTE

8.11

1 practices reporting · 100.0% coverage

Staff group mix

GP4.8 FTE · 33%
Nurse1.0 FTE · 7%
Direct Patient Care0.5 FTE · 4%
Admin8.1 FTE · 56%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.80 FTE · 5 headcount
Partner4.27 FTE (89%) · 4 hc
Training (ST/F)0.53 FTE (11%) · 1 hc
Nurses0.96 FTE · 2 headcount
Practice Nurse0.96 FTE (100%) · 2 hc
Admin / Non-clinical8.11 FTE · 13 headcount
Management1.45 FTE (18%) · 2 hc
Reception / Admin5.67 FTE (70%) · 9 hc
Other0.99 FTE (12%) · 2 hc
Direct Patient Care0.53 FTE · 1 headcount
HCA / Nursing Assistant0.53 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0303710GP · 2024-03: 4 FTEGP · 2024-04: 4 FTEGP · 2024-05: 4 FTEGP · 2024-06: 4 FTEGP · 2024-07: 4 FTEGP · 2024-08: 4 FTEGP · 2024-09: 4 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 4 FTEGP · 2025-03: 4 FTEGP · 2025-04: 4 FTEGP · 2025-05: 4 FTEGP · 2025-06: 4 FTEGP · 2025-07: 4 FTEGP · 2025-08: 4 FTEGP · 2025-09: 4 FTEGP · 2025-10: 4 FTEGP · 2025-11: 4 FTEGP · 2025-12: 5 FTEGP · 2026-01: 5 FTEGP · 2026-02: 5 FTEGP · 2026-03: 5 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 1 FTEDPC · 2026-02: 1 FTEDPC · 2026-03: 1 FTEAdmin · 2024-03: 9 FTEAdmin · 2024-04: 9 FTEAdmin · 2024-05: 9 FTEAdmin · 2024-06: 9 FTEAdmin · 2024-07: 9 FTEAdmin · 2024-08: 9 FTEAdmin · 2024-09: 9 FTEAdmin · 2024-10: 9 FTEAdmin · 2024-11: 9 FTEAdmin · 2024-12: 9 FTEAdmin · 2025-01: 9 FTEAdmin · 2025-02: 9 FTEAdmin · 2025-03: 9 FTEAdmin · 2025-04: 9 FTEAdmin · 2025-05: 9 FTEAdmin · 2025-06: 9 FTEAdmin · 2025-07: 9 FTEAdmin · 2025-08: 9 FTEAdmin · 2025-09: 9 FTEAdmin · 2025-10: 9 FTEAdmin · 2025-11: 9 FTEAdmin · 2025-12: 9 FTEAdmin · 2026-01: 9 FTEAdmin · 2026-02: 9 FTEAdmin · 2026-03: 8 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good63.9%
Phone easy13.3%
Website easy36.9%
100.0% coverage

Prescribing volume

1.13

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.