GP Practice

Nightingale House Surgery

F85058

Compare to

Registered patients

6,077

NHS Digital list size

GP FTE

2.85

NHS Digital workforce

Patients per GP FTE

2,132

Items per patient

2.12

prescribing volume

GPPS overall good

74.3%

patient experience

Access KPIs · August 2025

Same-day %

23.6%

Month: August 2025

Appts per 1K patients

312

all bookings (incl. triage)

Patient contacts per 1K

312

F2F + phone + video only

28+ day backlog

2.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face58.4%
Telephone41.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %23.6%43.0%-19.4%
Face-to-face %58.4%58.4%0.0%
Telephone %41.5%21.9%+19.6%
Appts per 1K312.2479.7-167.5
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080255074Same-day % · 2023-09: 26.4%Same-day % · 2023-10: 27.8%Same-day % · 2023-11: 27.0%Same-day % · 2023-12: 26.0%Same-day % · 2024-01: 30.3%Same-day % · 2024-02: 26.8%Same-day % · 2024-03: 24.7%Same-day % · 2024-04: 22.5%Same-day % · 2024-05: 26.3%Same-day % · 2024-06: 25.3%Same-day % · 2024-07: 26.9%Same-day % · 2024-08: 32.7%Same-day % · 2024-09: 25.9%Same-day % · 2024-10: 23.8%Same-day % · 2024-11: 24.6%Same-day % · 2024-12: 26.7%Same-day % · 2025-01: 26.8%Same-day % · 2025-02: 20.8%Same-day % · 2025-03: 20.5%Same-day % · 2025-04: 20.6%Same-day % · 2025-05: 19.8%Same-day % · 2025-06: 22.4%Same-day % · 2025-07: 24.5%Same-day % · 2025-08: 23.6%F2F % · 2023-09: 66.3%F2F % · 2023-10: 65.2%F2F % · 2023-11: 61.6%F2F % · 2023-12: 62.2%F2F % · 2024-01: 61.3%F2F % · 2024-02: 59.3%F2F % · 2024-03: 63.8%F2F % · 2024-04: 60.5%F2F % · 2024-05: 58.7%F2F % · 2024-06: 59.3%F2F % · 2024-07: 61.3%F2F % · 2024-08: 60.2%F2F % · 2024-09: 59.6%F2F % · 2024-10: 65.1%F2F % · 2024-11: 59.2%F2F % · 2024-12: 54.0%F2F % · 2025-01: 60.0%F2F % · 2025-02: 62.8%F2F % · 2025-03: 58.7%F2F % · 2025-04: 57.0%F2F % · 2025-05: 62.1%F2F % · 2025-06: 60.3%F2F % · 2025-07: 60.8%F2F % · 2025-08: 58.4%Phone % · 2023-09: 33.7%Phone % · 2023-10: 34.6%Phone % · 2023-11: 35.4%Phone % · 2023-12: 34.8%Phone % · 2024-01: 35.0%Phone % · 2024-02: 37.6%Phone % · 2024-03: 31.9%Phone % · 2024-04: 33.9%Phone % · 2024-05: 36.2%Phone % · 2024-06: 37.7%Phone % · 2024-07: 35.9%Phone % · 2024-08: 36.4%Phone % · 2024-09: 36.9%Phone % · 2024-10: 34.9%Phone % · 2024-11: 40.8%Phone % · 2024-12: 45.3%Phone % · 2025-01: 39.0%Phone % · 2025-02: 37.2%Phone % · 2025-03: 40.4%Phone % · 2025-04: 42.9%Phone % · 2025-05: 37.5%Phone % · 2025-06: 39.4%Phone % · 2025-07: 38.8%Phone % · 2025-08: 41.5%Video % · 2023-09: 0.0%Video % · 2023-10: 0.2%Video % · 2023-11: 2.9%Video % · 2023-12: 3.0%Video % · 2024-01: 3.7%Video % · 2024-02: 3.1%Video % · 2024-03: 4.4%Video % · 2024-04: 5.6%Video % · 2024-05: 5.1%Video % · 2024-06: 3.0%Video % · 2024-07: 2.8%Video % · 2024-08: 3.4%Video % · 2024-09: 3.5%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.1%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,5762,0062,4372,8672023-09: 2,377 appointments2023-10: 2,381 appointments2023-11: 2,302 appointments2023-12: 1,860 appointments2024-01: 2,226 appointments2024-02: 2,029 appointments2024-03: 2,389 appointments2024-04: 2,105 appointments2024-05: 2,281 appointments2024-06: 2,159 appointments2024-07: 2,464 appointments2024-08: 1,701 appointments2024-09: 2,089 appointments2024-10: 2,742 appointments2024-11: 2,117 appointments2024-12: 1,736 appointments2025-01: 2,410 appointments2025-02: 2,055 appointments2025-03: 2,355 appointments2025-04: 2,049 appointments2025-05: 2,205 appointments2025-06: 2,281 appointments2025-07: 2,548 appointments2025-08: 1,897 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082593304014722023-09: 391.1 appts per 1,000 patients2023-10: 391.8 appts per 1,000 patients2023-11: 378.8 appts per 1,000 patients2023-12: 306.1 appts per 1,000 patients2024-01: 366.3 appts per 1,000 patients2024-02: 333.9 appts per 1,000 patients2024-03: 393.1 appts per 1,000 patients2024-04: 346.4 appts per 1,000 patients2024-05: 375.3 appts per 1,000 patients2024-06: 355.3 appts per 1,000 patients2024-07: 405.5 appts per 1,000 patients2024-08: 279.9 appts per 1,000 patients2024-09: 343.8 appts per 1,000 patients2024-10: 451.2 appts per 1,000 patients2024-11: 348.4 appts per 1,000 patients2024-12: 285.7 appts per 1,000 patients2025-01: 396.6 appts per 1,000 patients2025-02: 338.2 appts per 1,000 patients2025-03: 387.5 appts per 1,000 patients2025-04: 337.2 appts per 1,000 patients2025-05: 362.8 appts per 1,000 patients2025-06: 375.3 appts per 1,000 patients2025-07: 419.3 appts per 1,000 patients2025-08: 312.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 26.4%September 2023 · 1 day: 6.7%September 2023 · 2–7 days: 19.9%September 2023 · 8–14 days: 12.2%September 2023 · 15–21 days: 20.0%September 2023 · 22–28 days: 13.4%September 2023 · > 28 days: 1.5%October 2023 · Same day: 27.8%October 2023 · 1 day: 5.6%October 2023 · 2–7 days: 17.8%October 2023 · 8–14 days: 19.9%October 2023 · 15–21 days: 20.9%October 2023 · 22–28 days: 6.5%October 2023 · > 28 days: 1.4%November 2023 · Same day: 27.0%November 2023 · 1 day: 6.3%November 2023 · 2–7 days: 21.0%November 2023 · 8–14 days: 19.5%November 2023 · 15–21 days: 20.9%November 2023 · 22–28 days: 4.2%November 2023 · > 28 days: 1.2%December 2023 · Same day: 26.0%December 2023 · 1 day: 6.4%December 2023 · 2–7 days: 20.5%December 2023 · 8–14 days: 16.4%December 2023 · 15–21 days: 22.2%December 2023 · 22–28 days: 6.7%December 2023 · > 28 days: 1.8%January 2024 · Same day: 30.3%January 2024 · 1 day: 6.7%January 2024 · 2–7 days: 18.0%January 2024 · 8–14 days: 12.0%January 2024 · 15–21 days: 22.8%January 2024 · 22–28 days: 8.5%January 2024 · > 28 days: 1.6%February 2024 · Same day: 26.8%February 2024 · 1 day: 6.0%February 2024 · 2–7 days: 16.5%February 2024 · 8–14 days: 30.7%February 2024 · 15–21 days: 15.1%February 2024 · 22–28 days: 3.3%February 2024 · > 28 days: 1.7%March 2024 · Same day: 24.7%March 2024 · 1 day: 5.1%March 2024 · 2–7 days: 23.9%March 2024 · 8–14 days: 28.7%March 2024 · 15–21 days: 12.8%March 2024 · 22–28 days: 4.2%March 2024 · > 28 days: 0.6%April 2024 · Same day: 22.5%April 2024 · 1 day: 5.1%April 2024 · 2–7 days: 21.3%April 2024 · 8–14 days: 18.3%April 2024 · 15–21 days: 25.0%April 2024 · 22–28 days: 6.4%April 2024 · > 28 days: 1.3%May 2024 · Same day: 26.3%May 2024 · 1 day: 6.0%May 2024 · 2–7 days: 20.0%May 2024 · 8–14 days: 31.5%May 2024 · 15–21 days: 12.6%May 2024 · 22–28 days: 3.0%May 2024 · > 28 days: 0.6%June 2024 · Same day: 25.3%June 2024 · 1 day: 7.4%June 2024 · 2–7 days: 22.8%June 2024 · 8–14 days: 25.5%June 2024 · 15–21 days: 12.8%June 2024 · 22–28 days: 5.2%June 2024 · > 28 days: 1.0%July 2024 · Same day: 26.9%July 2024 · 1 day: 7.1%July 2024 · 2–7 days: 28.8%July 2024 · 8–14 days: 27.6%July 2024 · 15–21 days: 6.4%July 2024 · 22–28 days: 2.2%July 2024 · > 28 days: 1.1%August 2024 · Same day: 32.7%August 2024 · 1 day: 8.1%August 2024 · 2–7 days: 21.9%August 2024 · 8–14 days: 22.9%August 2024 · 15–21 days: 8.6%August 2024 · 22–28 days: 3.9%August 2024 · > 28 days: 2.1%September 2024 · Same day: 25.9%September 2024 · 1 day: 11.2%September 2024 · 2–7 days: 29.3%September 2024 · 8–14 days: 19.9%September 2024 · 15–21 days: 7.9%September 2024 · 22–28 days: 4.5%September 2024 · > 28 days: 1.4%October 2024 · Same day: 23.8%October 2024 · 1 day: 10.9%October 2024 · 2–7 days: 27.0%October 2024 · 8–14 days: 25.8%October 2024 · 15–21 days: 7.5%October 2024 · 22–28 days: 3.3%October 2024 · > 28 days: 1.6%November 2024 · Same day: 24.6%November 2024 · 1 day: 6.0%November 2024 · 2–7 days: 26.0%November 2024 · 8–14 days: 29.0%November 2024 · 15–21 days: 11.1%November 2024 · 22–28 days: 2.2%November 2024 · > 28 days: 1.1%December 2024 · Same day: 26.7%December 2024 · 1 day: 5.9%December 2024 · 2–7 days: 18.1%December 2024 · 8–14 days: 36.3%December 2024 · 15–21 days: 8.9%December 2024 · 22–28 days: 3.3%December 2024 · > 28 days: 0.7%January 2025 · Same day: 26.8%January 2025 · 1 day: 9.3%January 2025 · 2–7 days: 20.8%January 2025 · 8–14 days: 19.1%January 2025 · 15–21 days: 17.3%January 2025 · 22–28 days: 4.4%January 2025 · > 28 days: 2.3%February 2025 · Same day: 20.8%February 2025 · 1 day: 6.5%February 2025 · 2–7 days: 12.9%February 2025 · 8–14 days: 20.7%February 2025 · 15–21 days: 22.7%February 2025 · 22–28 days: 12.4%February 2025 · > 28 days: 4.0%March 2025 · Same day: 20.5%March 2025 · 1 day: 5.2%March 2025 · 2–7 days: 17.6%March 2025 · 8–14 days: 25.8%March 2025 · 15–21 days: 21.3%March 2025 · 22–28 days: 6.7%March 2025 · > 28 days: 2.9%April 2025 · Same day: 20.6%April 2025 · 1 day: 7.6%April 2025 · 2–7 days: 19.6%April 2025 · 8–14 days: 19.6%April 2025 · 15–21 days: 20.1%April 2025 · 22–28 days: 9.0%April 2025 · > 28 days: 3.5%May 2025 · Same day: 19.8%May 2025 · 1 day: 5.3%May 2025 · 2–7 days: 18.8%May 2025 · 8–14 days: 26.8%May 2025 · 15–21 days: 19.5%May 2025 · 22–28 days: 7.1%May 2025 · > 28 days: 2.8%June 2025 · Same day: 22.4%June 2025 · 1 day: 5.1%June 2025 · 2–7 days: 15.4%June 2025 · 8–14 days: 24.4%June 2025 · 15–21 days: 23.3%June 2025 · 22–28 days: 7.5%June 2025 · > 28 days: 1.8%July 2025 · Same day: 24.5%July 2025 · 1 day: 5.5%July 2025 · 2–7 days: 16.2%July 2025 · 8–14 days: 29.4%July 2025 · 15–21 days: 16.7%July 2025 · 22–28 days: 6.1%July 2025 · > 28 days: 1.7%August 2025 · Same day: 23.6%August 2025 · 1 day: 6.3%August 2025 · 2–7 days: 20.7%August 2025 · 8–14 days: 28.8%August 2025 · 15–21 days: 14.5%August 2025 · 22–28 days: 4.0%August 2025 · > 28 days: 2.1%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 50/100
  • Moderate demand
  • Elevated DNA rate (7%)
  • Low same-day access (23.5%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-0.9%
Face-to-face %+0.4%
Telephone %-0.3%
Same-day %+3.9%
Appts per 1K-0.9%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the DNA rate at Nightingale House Surgery is notably lower than the practice's trailing average, down to 6.3% from 7.6% in 2025-06. This is a positive shift, suggesting improved patient attendance.

Several trends are worth noting. The same-day appointment percentage has increased by 3.9% month-on-month, indicating a possible shift in patient preferences or operational adjustments. The DNA rate has also shown a consistent downward trend, which may reflect better patient engagement or improved appointment reminders.

To investigate these trends, review the changes in patient communication strategies and any recent adjustments in appointment scheduling policies. Additionally, verify if the increase in same-day appointments aligns with any changes in staff availability or patient feedback.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

dnaRate2025-06
value 7.6 · avg 6.3 ± 0.6
dnaRate2025-03
value 7.5 · avg 5.9 ± 0.6
sameDayPct2025-02
value 20.8 · avg 26.1 ± 2.4
dnaRate2025-02
value 6.9 · avg 5.8 ± 0.5
dnaRate2025-01
value 6.8 · avg 5.7 ± 0.5
phonePct2024-12
value 45.3 · avg 36 ± 2.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-02
0.1 → 0 (-100%)
videoPct2024-10
3.5 → 0 (-100%)
videoPct2024-06
5.1 → 3 (-41.2%)
videoPct2024-03
3.1 → 4.4 (+41.9%)
videoPct2023-11
0.2 → 2.9 (+1350%)
dnaRate2023-01
10.1 → 6.6 (-34.7%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

lowscore 37/100medium confidence
Last inspection: 2025-11-17 · 5 months ago
  • Current rating is good, and the latest CQC assessment date is 2025-11-17 (5 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

2.85

Nurse FTE

1.37

Direct Patient Care FTE

0

Admin FTE

7.03

1 practices reporting · 100.0% coverage

Staff group mix

GP2.9 FTE · 25%
Nurse1.4 FTE · 12%
Direct Patient Care0.0 FTE · 0%
Admin7.0 FTE · 62%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP2.85 FTE · 3 headcount
Partner1.85 FTE (65%) · 2 hc
Salaried1.00 FTE (35%) · 1 hc
Nurses1.37 FTE · 2 headcount
Practice Nurse1.37 FTE (100%) · 2 hc
Admin / Non-clinical7.02 FTE · 12 headcount
Management0.93 FTE (13%) · 1 hc
Reception / Admin6.09 FTE (87%) · 11 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030358GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 2 FTENurse · 2025-06: 2 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 7 FTEAdmin · 2024-04: 7 FTEAdmin · 2024-05: 7 FTEAdmin · 2024-06: 6 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 6 FTEAdmin · 2024-09: 6 FTEAdmin · 2024-10: 6 FTEAdmin · 2024-11: 6 FTEAdmin · 2024-12: 6 FTEAdmin · 2025-01: 6 FTEAdmin · 2025-02: 6 FTEAdmin · 2025-03: 6 FTEAdmin · 2025-04: 6 FTEAdmin · 2025-05: 6 FTEAdmin · 2025-06: 6 FTEAdmin · 2025-07: 6 FTEAdmin · 2025-08: 6 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 7 FTEAdmin · 2025-12: 7 FTEAdmin · 2026-01: 7 FTEAdmin · 2026-02: 7 FTEAdmin · 2026-03: 7 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good74.3%
Phone easy34.6%
Website easy93.4%
100.0% coverage

Prescribing volume

2.12

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.