GP Practice

Bincote Surgery

F85625

Compare to

Registered patients

6,917

NHS Digital list size

GP FTE

3.23

NHS Digital workforce

Patients per GP FTE

2,141

Items per patient

1.37

prescribing volume

GPPS overall good

82.2%

patient experience

Access KPIs · August 2025

Same-day %

45.9%

Month: August 2025

Appts per 1K patients

337

all bookings (incl. triage)

Patient contacts per 1K

336

F2F + phone + video only

28+ day backlog

2.4%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face50.6%
Telephone38.1%
Video / online10.9%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %45.9%43.0%+2.9%
Face-to-face %50.6%58.4%-7.8%
Telephone %38.1%21.9%+16.2%
Appts per 1K336.7479.7-143.0
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080244973Same-day % · 2023-09: 37.0%Same-day % · 2023-10: 39.9%Same-day % · 2023-11: 39.8%Same-day % · 2023-12: 43.7%Same-day % · 2024-01: 41.1%Same-day % · 2024-02: 36.8%Same-day % · 2024-03: 37.5%Same-day % · 2024-04: 45.5%Same-day % · 2024-05: 44.8%Same-day % · 2024-06: 47.5%Same-day % · 2024-07: 43.3%Same-day % · 2024-08: 37.3%Same-day % · 2024-09: 43.8%Same-day % · 2024-10: 39.5%Same-day % · 2024-11: 42.8%Same-day % · 2024-12: 47.5%Same-day % · 2025-01: 46.5%Same-day % · 2025-02: 44.9%Same-day % · 2025-03: 44.8%Same-day % · 2025-04: 44.2%Same-day % · 2025-05: 43.7%Same-day % · 2025-06: 47.7%Same-day % · 2025-07: 43.2%Same-day % · 2025-08: 45.9%F2F % · 2023-09: 65.0%F2F % · 2023-10: 59.1%F2F % · 2023-11: 57.1%F2F % · 2023-12: 54.4%F2F % · 2024-01: 59.1%F2F % · 2024-02: 57.9%F2F % · 2024-03: 57.2%F2F % · 2024-04: 51.0%F2F % · 2024-05: 53.4%F2F % · 2024-06: 48.5%F2F % · 2024-07: 49.3%F2F % · 2024-08: 50.2%F2F % · 2024-09: 48.4%F2F % · 2024-10: 56.8%F2F % · 2024-11: 53.5%F2F % · 2024-12: 51.3%F2F % · 2025-01: 49.5%F2F % · 2025-02: 50.4%F2F % · 2025-03: 49.2%F2F % · 2025-04: 51.9%F2F % · 2025-05: 53.3%F2F % · 2025-06: 52.3%F2F % · 2025-07: 53.7%F2F % · 2025-08: 50.6%Phone % · 2023-09: 24.1%Phone % · 2023-10: 30.3%Phone % · 2023-11: 33.7%Phone % · 2023-12: 35.2%Phone % · 2024-01: 31.9%Phone % · 2024-02: 36.4%Phone % · 2024-03: 36.8%Phone % · 2024-04: 42.2%Phone % · 2024-05: 41.3%Phone % · 2024-06: 44.1%Phone % · 2024-07: 41.3%Phone % · 2024-08: 40.3%Phone % · 2024-09: 45.8%Phone % · 2024-10: 35.9%Phone % · 2024-11: 38.6%Phone % · 2024-12: 40.2%Phone % · 2025-01: 42.2%Phone % · 2025-02: 41.5%Phone % · 2025-03: 41.9%Phone % · 2025-04: 37.8%Phone % · 2025-05: 34.8%Phone % · 2025-06: 37.7%Phone % · 2025-07: 35.5%Phone % · 2025-08: 38.1%Video % · 2023-09: 9.9%Video % · 2023-10: 9.3%Video % · 2023-11: 8.1%Video % · 2023-12: 9.2%Video % · 2024-01: 7.7%Video % · 2024-02: 4.6%Video % · 2024-03: 5.0%Video % · 2024-04: 5.9%Video % · 2024-05: 5.0%Video % · 2024-06: 6.8%Video % · 2024-07: 9.1%Video % · 2024-08: 8.4%Video % · 2024-09: 3.7%Video % · 2024-10: 4.1%Video % · 2024-11: 4.1%Video % · 2024-12: 5.5%Video % · 2025-01: 5.0%Video % · 2025-02: 4.9%Video % · 2025-03: 7.7%Video % · 2025-04: 10.2%Video % · 2025-05: 11.7%Video % · 2025-06: 9.8%Video % · 2025-07: 10.4%Video % · 2025-08: 10.9%Triage % · 2023-09: 3.6%Triage % · 2023-10: 3.4%Triage % · 2023-11: 2.7%Triage % · 2023-12: 1.9%Triage % · 2024-01: 1.7%Triage % · 2024-02: 2.1%Triage % · 2024-03: 2.6%Triage % · 2024-04: 1.7%Triage % · 2024-05: 1.8%Triage % · 2024-06: 1.9%Triage % · 2024-07: 1.9%Triage % · 2024-08: 0.9%Triage % · 2024-09: 0.5%Triage % · 2024-10: 0.5%Triage % · 2024-11: 0.2%Triage % · 2024-12: 0.4%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.2%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.1%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-082,0412,7693,4974,2252023-09: 3,392 appointments2023-10: 2,905 appointments2023-11: 3,043 appointments2023-12: 2,532 appointments2024-01: 3,067 appointments2024-02: 2,840 appointments2024-03: 3,089 appointments2024-04: 2,834 appointments2024-05: 3,170 appointments2024-06: 3,041 appointments2024-07: 3,139 appointments2024-08: 2,822 appointments2024-09: 3,122 appointments2024-10: 4,014 appointments2024-11: 2,954 appointments2024-12: 2,489 appointments2025-01: 2,977 appointments2025-02: 2,648 appointments2025-03: 2,861 appointments2025-04: 2,515 appointments2025-05: 2,252 appointments2025-06: 2,520 appointments2025-07: 2,560 appointments2025-08: 2,329 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082954005066112023-09: 490.4 appts per 1,000 patients2023-10: 420 appts per 1,000 patients2023-11: 439.9 appts per 1,000 patients2023-12: 366.1 appts per 1,000 patients2024-01: 443.4 appts per 1,000 patients2024-02: 410.6 appts per 1,000 patients2024-03: 446.6 appts per 1,000 patients2024-04: 409.7 appts per 1,000 patients2024-05: 458.3 appts per 1,000 patients2024-06: 439.6 appts per 1,000 patients2024-07: 453.8 appts per 1,000 patients2024-08: 408 appts per 1,000 patients2024-09: 451.4 appts per 1,000 patients2024-10: 580.3 appts per 1,000 patients2024-11: 427.1 appts per 1,000 patients2024-12: 359.8 appts per 1,000 patients2025-01: 430.4 appts per 1,000 patients2025-02: 382.8 appts per 1,000 patients2025-03: 413.6 appts per 1,000 patients2025-04: 363.6 appts per 1,000 patients2025-05: 325.6 appts per 1,000 patients2025-06: 364.3 appts per 1,000 patients2025-07: 370.1 appts per 1,000 patients2025-08: 336.7 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 37.0%September 2023 · 1 day: 11.4%September 2023 · 2–7 days: 32.2%September 2023 · 8–14 days: 12.2%September 2023 · 15–21 days: 4.1%September 2023 · 22–28 days: 1.7%September 2023 · > 28 days: 1.3%October 2023 · Same day: 39.9%October 2023 · 1 day: 10.1%October 2023 · 2–7 days: 34.8%October 2023 · 8–14 days: 8.9%October 2023 · 15–21 days: 4.4%October 2023 · 22–28 days: 1.3%October 2023 · > 28 days: 0.6%November 2023 · Same day: 39.8%November 2023 · 1 day: 15.6%November 2023 · 2–7 days: 31.7%November 2023 · 8–14 days: 8.1%November 2023 · 15–21 days: 3.0%November 2023 · 22–28 days: 1.4%November 2023 · > 28 days: 0.4%December 2023 · Same day: 43.7%December 2023 · 1 day: 13.9%December 2023 · 2–7 days: 29.2%December 2023 · 8–14 days: 7.3%December 2023 · 15–21 days: 3.4%December 2023 · 22–28 days: 1.5%December 2023 · > 28 days: 1.1%January 2024 · Same day: 41.1%January 2024 · 1 day: 14.4%January 2024 · 2–7 days: 30.9%January 2024 · 8–14 days: 8.6%January 2024 · 15–21 days: 3.0%January 2024 · 22–28 days: 1.1%January 2024 · > 28 days: 0.9%February 2024 · Same day: 36.8%February 2024 · 1 day: 10.9%February 2024 · 2–7 days: 35.4%February 2024 · 8–14 days: 12.1%February 2024 · 15–21 days: 3.2%February 2024 · 22–28 days: 0.8%February 2024 · > 28 days: 0.8%March 2024 · Same day: 37.5%March 2024 · 1 day: 12.3%March 2024 · 2–7 days: 37.8%March 2024 · 8–14 days: 8.6%March 2024 · 15–21 days: 1.7%March 2024 · 22–28 days: 1.2%March 2024 · > 28 days: 1.0%April 2024 · Same day: 45.5%April 2024 · 1 day: 16.9%April 2024 · 2–7 days: 27.7%April 2024 · 8–14 days: 6.6%April 2024 · 15–21 days: 2.1%April 2024 · 22–28 days: 0.6%April 2024 · > 28 days: 0.6%May 2024 · Same day: 44.8%May 2024 · 1 day: 14.8%May 2024 · 2–7 days: 27.8%May 2024 · 8–14 days: 6.4%May 2024 · 15–21 days: 3.1%May 2024 · 22–28 days: 2.0%May 2024 · > 28 days: 1.2%June 2024 · Same day: 47.5%June 2024 · 1 day: 14.6%June 2024 · 2–7 days: 29.4%June 2024 · 8–14 days: 5.8%June 2024 · 15–21 days: 1.4%June 2024 · 22–28 days: 0.7%June 2024 · > 28 days: 0.6%July 2024 · Same day: 43.3%July 2024 · 1 day: 12.9%July 2024 · 2–7 days: 31.2%July 2024 · 8–14 days: 8.9%July 2024 · 15–21 days: 2.2%July 2024 · 22–28 days: 0.9%July 2024 · > 28 days: 0.6%August 2024 · Same day: 37.3%August 2024 · 1 day: 13.2%August 2024 · 2–7 days: 30.8%August 2024 · 8–14 days: 13.0%August 2024 · 15–21 days: 2.8%August 2024 · 22–28 days: 1.7%August 2024 · > 28 days: 1.2%September 2024 · Same day: 43.8%September 2024 · 1 day: 9.2%September 2024 · 2–7 days: 26.2%September 2024 · 8–14 days: 12.5%September 2024 · 15–21 days: 4.5%September 2024 · 22–28 days: 1.9%September 2024 · > 28 days: 2.0%October 2024 · Same day: 39.5%October 2024 · 1 day: 8.1%October 2024 · 2–7 days: 25.3%October 2024 · 8–14 days: 18.9%October 2024 · 15–21 days: 5.2%October 2024 · 22–28 days: 1.4%October 2024 · > 28 days: 1.5%November 2024 · Same day: 42.8%November 2024 · 1 day: 8.0%November 2024 · 2–7 days: 21.1%November 2024 · 8–14 days: 18.0%November 2024 · 15–21 days: 4.6%November 2024 · 22–28 days: 2.8%November 2024 · > 28 days: 2.6%December 2024 · Same day: 47.5%December 2024 · 1 day: 8.8%December 2024 · 2–7 days: 16.8%December 2024 · 8–14 days: 16.5%December 2024 · 15–21 days: 6.0%December 2024 · 22–28 days: 2.7%December 2024 · > 28 days: 1.6%January 2025 · Same day: 46.5%January 2025 · 1 day: 8.6%January 2025 · 2–7 days: 15.8%January 2025 · 8–14 days: 13.1%January 2025 · 15–21 days: 9.2%January 2025 · 22–28 days: 4.7%January 2025 · > 28 days: 1.9%February 2025 · Same day: 44.9%February 2025 · 1 day: 9.5%February 2025 · 2–7 days: 16.9%February 2025 · 8–14 days: 13.8%February 2025 · 15–21 days: 11.1%February 2025 · 22–28 days: 2.7%February 2025 · > 28 days: 1.2%March 2025 · Same day: 44.8%March 2025 · 1 day: 8.2%March 2025 · 2–7 days: 18.4%March 2025 · 8–14 days: 14.3%March 2025 · 15–21 days: 10.8%March 2025 · 22–28 days: 1.9%March 2025 · > 28 days: 1.7%April 2025 · Same day: 44.2%April 2025 · 1 day: 8.9%April 2025 · 2–7 days: 16.3%April 2025 · 8–14 days: 16.3%April 2025 · 15–21 days: 9.2%April 2025 · 22–28 days: 2.7%April 2025 · > 28 days: 2.2%May 2025 · Same day: 43.7%May 2025 · 1 day: 10.3%May 2025 · 2–7 days: 15.2%May 2025 · 8–14 days: 14.3%May 2025 · 15–21 days: 11.3%May 2025 · 22–28 days: 3.3%May 2025 · > 28 days: 2.0%June 2025 · Same day: 47.7%June 2025 · 1 day: 8.6%June 2025 · 2–7 days: 12.1%June 2025 · 8–14 days: 13.1%June 2025 · 15–21 days: 11.6%June 2025 · 22–28 days: 4.1%June 2025 · > 28 days: 2.8%July 2025 · Same day: 43.2%July 2025 · 1 day: 9.1%July 2025 · 2–7 days: 15.1%July 2025 · 8–14 days: 12.5%July 2025 · 15–21 days: 14.5%July 2025 · 22–28 days: 3.5%July 2025 · > 28 days: 2.2%August 2025 · Same day: 45.9%August 2025 · 1 day: 11.6%August 2025 · 2–7 days: 15.2%August 2025 · 8–14 days: 12.7%August 2025 · 15–21 days: 9.7%August 2025 · 22–28 days: 2.4%August 2025 · > 28 days: 2.4%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 34/100
  • Moderate demand

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-2.6%
Face-to-face %+0.6%
Telephone %-1.7%
Same-day %+0.4%
Appts per 1K-2.6%
Triage %-17.5%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice saw a notable drop in total appointments per 1,000 patients, falling to 336.7 from the trailing average. This decline is driven by a 2.6% decrease in overall appointments. The DNA rate, however, has increased by 1.1% month-on-month.

Several trends and shifts are worth noting. The phone percentage has decreased by 1.7%, while the video percentage has increased by 32.5% from February to March. The triage percentage has also seen a significant drop, with a 100% decrease in May and April. These shifts may indicate changes in workflow or recording policies.

To investigate these changes, it would be prudent to review the phone mix shift in February to see if it aligns with a system change. Additionally, verifying the significant drop in triage percentage in May and April is crucial to ensure it is not a recording artefact.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written 2 days ago). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-05
value 34.8 · avg 40.9 ± 2.6
triagePct2024-11
value 0.2 · avg 1.7 ± 0.7
total2024-10
value 4014 · avg 2967 ± 177.7
triagePct2024-09
value 0.5 · avg 2.2 ± 0.7
dnaRate2024-09
value 5.5 · avg 3.8 ± 0.8
dnaRate2024-08
value 5.2 · avg 3.6 ± 0.6
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-08
0.1 → 0 (-100%)
triagePct2025-05
0.2 → 0 (-100%)
videoPct2025-04
7.7 → 10.2 (+32.5%)
videoPct2025-03
4.9 → 7.7 (+57.1%)
triagePct2025-02
0 → 0 (-100%)
triagePct2025-01
0.4 → 0 (-91.6%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

3.23

Nurse FTE

0.69

Direct Patient Care FTE

5.67

Admin FTE

4.71

1 practices reporting · 100.0% coverage

Staff group mix

GP3.2 FTE · 23%
Nurse0.7 FTE · 5%
Direct Patient Care5.7 FTE · 40%
Admin4.7 FTE · 33%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.22 FTE · 7 headcount
Partner2.02 FTE (63%) · 2 hc
Salaried0.85 FTE (26%) · 3 hc
Locum0.35 FTE (11%) · 2 hc
Nurses0.69 FTE · 3 headcount
Practice Nurse0.69 FTE (100%) · 3 hc
Admin / Non-clinical4.71 FTE · 8 headcount
Management1.01 FTE (21%) · 1 hc
Reception / Admin2.11 FTE (45%) · 5 hc
Other1.59 FTE (34%) · 2 hc
Direct Patient Care5.67 FTE · 6 headcount
Pharmacist2.00 FTE (35%) · 2 hc
Paramedic1.00 FTE (18%) · 1 hc
Physiotherapist2.00 FTE (35%) · 2 hc
Other0.67 FTE (12%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030246GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 6 FTEDPC · 2024-04: 6 FTEDPC · 2024-05: 6 FTEDPC · 2024-06: 6 FTEDPC · 2024-07: 6 FTEDPC · 2024-08: 6 FTEDPC · 2024-09: 6 FTEDPC · 2024-10: 6 FTEDPC · 2024-11: 6 FTEDPC · 2024-12: 6 FTEDPC · 2025-01: 6 FTEDPC · 2025-02: 6 FTEDPC · 2025-03: 6 FTEDPC · 2025-04: 6 FTEDPC · 2025-05: 6 FTEDPC · 2025-06: 6 FTEDPC · 2025-07: 6 FTEDPC · 2025-08: 6 FTEDPC · 2025-09: 6 FTEDPC · 2025-10: 6 FTEDPC · 2025-11: 6 FTEDPC · 2025-12: 6 FTEDPC · 2026-01: 6 FTEDPC · 2026-02: 6 FTEDPC · 2026-03: 6 FTEAdmin · 2024-03: 5 FTEAdmin · 2024-04: 5 FTEAdmin · 2024-05: 5 FTEAdmin · 2024-06: 5 FTEAdmin · 2024-07: 5 FTEAdmin · 2024-08: 5 FTEAdmin · 2024-09: 5 FTEAdmin · 2024-10: 5 FTEAdmin · 2024-11: 5 FTEAdmin · 2024-12: 5 FTEAdmin · 2025-01: 5 FTEAdmin · 2025-02: 5 FTEAdmin · 2025-03: 5 FTEAdmin · 2025-04: 5 FTEAdmin · 2025-05: 5 FTEAdmin · 2025-06: 5 FTEAdmin · 2025-07: 5 FTEAdmin · 2025-08: 5 FTEAdmin · 2025-09: 5 FTEAdmin · 2025-10: 5 FTEAdmin · 2025-11: 5 FTEAdmin · 2025-12: 5 FTEAdmin · 2026-01: 5 FTEAdmin · 2026-02: 5 FTEAdmin · 2026-03: 5 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good82.2%
Phone easy30.4%
Website easy55.1%
100.0% coverage

Prescribing volume

1.37

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.