GP Practice

Fullwell Cross Med. Ctr.

F86010

Compare to

Registered patients

16,652

NHS Digital list size

GP FTE

2.63

NHS Digital workforce

Patients per GP FTE

6,332

Items per patient

1.23

prescribing volume

GPPS overall good

72.8%

patient experience

Access KPIs · August 2025

Same-day %

43.2%

Month: August 2025

Appts per 1K patients

286

all bookings (incl. triage)

Patient contacts per 1K

284

F2F + phone + video only

28+ day backlog

0.8%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face75.5%
Telephone22.1%
Video / online1.7%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %43.2%43.0%+0.2%
Face-to-face %75.5%58.4%+17.1%
Telephone %22.1%21.9%+0.2%
Appts per 1K285.9479.7-193.8
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-082024-082025-080295887Same-day % · 2023-08: 48.9%Same-day % · 2023-09: 42.6%Same-day % · 2023-10: 38.0%Same-day % · 2023-11: 43.1%Same-day % · 2023-12: 48.1%Same-day % · 2024-01: 43.3%Same-day % · 2024-02: 41.9%Same-day % · 2024-03: 41.7%Same-day % · 2024-04: 43.6%Same-day % · 2024-05: 46.4%Same-day % · 2024-06: 37.6%Same-day % · 2024-07: 35.4%Same-day % · 2024-08: 44.3%Same-day % · 2024-09: 38.0%Same-day % · 2024-11: 40.2%Same-day % · 2024-12: 44.9%Same-day % · 2025-01: 39.4%Same-day % · 2025-02: 40.0%Same-day % · 2025-03: 40.5%Same-day % · 2025-04: 39.0%Same-day % · 2025-05: 35.8%Same-day % · 2025-06: 38.2%Same-day % · 2025-07: 38.3%Same-day % · 2025-08: 43.2%F2F % · 2023-08: 66.3%F2F % · 2023-09: 74.9%F2F % · 2023-10: 74.1%F2F % · 2023-11: 73.0%F2F % · 2023-12: 72.7%F2F % · 2024-01: 75.5%F2F % · 2024-02: 70.8%F2F % · 2024-03: 74.1%F2F % · 2024-04: 69.7%F2F % · 2024-05: 72.6%F2F % · 2024-06: 71.8%F2F % · 2024-07: 72.4%F2F % · 2024-08: 67.3%F2F % · 2024-09: 67.6%F2F % · 2024-11: 74.1%F2F % · 2024-12: 76.9%F2F % · 2025-01: 76.5%F2F % · 2025-02: 77.3%F2F % · 2025-03: 78.1%F2F % · 2025-04: 77.6%F2F % · 2025-05: 75.6%F2F % · 2025-06: 74.3%F2F % · 2025-07: 76.4%F2F % · 2025-08: 75.5%Phone % · 2023-08: 26.4%Phone % · 2023-09: 19.9%Phone % · 2023-10: 20.2%Phone % · 2023-11: 22.7%Phone % · 2023-12: 22.0%Phone % · 2024-01: 19.6%Phone % · 2024-02: 24.8%Phone % · 2024-03: 22.2%Phone % · 2024-04: 24.1%Phone % · 2024-05: 22.7%Phone % · 2024-06: 23.1%Phone % · 2024-07: 22.3%Phone % · 2024-08: 24.7%Phone % · 2024-09: 24.6%Phone % · 2024-11: 20.7%Phone % · 2024-12: 19.5%Phone % · 2025-01: 19.9%Phone % · 2025-02: 19.7%Phone % · 2025-03: 19.0%Phone % · 2025-04: 19.8%Phone % · 2025-05: 22.3%Phone % · 2025-06: 23.4%Phone % · 2025-07: 21.7%Phone % · 2025-08: 22.1%Video % · 2023-08: 7.2%Video % · 2023-09: 5.2%Video % · 2023-10: 5.2%Video % · 2023-11: 4.2%Video % · 2023-12: 5.3%Video % · 2024-01: 4.8%Video % · 2024-02: 4.1%Video % · 2024-03: 3.5%Video % · 2024-04: 5.3%Video % · 2024-05: 4.1%Video % · 2024-06: 4.3%Video % · 2024-07: 4.9%Video % · 2024-08: 7.6%Video % · 2024-09: 7.3%Video % · 2024-11: 4.1%Video % · 2024-12: 3.1%Video % · 2025-01: 3.1%Video % · 2025-02: 2.4%Video % · 2025-03: 2.6%Video % · 2025-04: 1.8%Video % · 2025-05: 1.7%Video % · 2025-06: 1.5%Video % · 2025-07: 1.6%Video % · 2025-08: 1.7%Triage % · 2023-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-08 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-082024-082025-084,4965,4056,3137,2222023-08: 5,058 appointments2023-09: 5,982 appointments2023-10: 6,958 appointments2023-11: 5,889 appointments2023-12: 4,955 appointments2024-01: 6,238 appointments2024-02: 6,545 appointments2024-03: 5,763 appointments2024-04: 5,673 appointments2024-05: 5,643 appointments2024-06: 5,897 appointments2024-07: 6,817 appointments2024-08: 5,255 appointments2024-09: 5,293 appointments2024-11: 5,422 appointments2024-12: 5,393 appointments2025-01: 6,108 appointments2025-02: 5,421 appointments2025-03: 5,720 appointments2025-04: 5,427 appointments2025-05: 5,102 appointments2025-06: 5,300 appointments2025-07: 5,984 appointments2025-08: 4,760 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-082024-082025-082703253794342023-08: 303.7 appts per 1,000 patients2023-09: 359.2 appts per 1,000 patients2023-10: 417.8 appts per 1,000 patients2023-11: 353.7 appts per 1,000 patients2023-12: 297.6 appts per 1,000 patients2024-01: 374.6 appts per 1,000 patients2024-02: 393 appts per 1,000 patients2024-03: 346.1 appts per 1,000 patients2024-04: 340.7 appts per 1,000 patients2024-05: 338.9 appts per 1,000 patients2024-06: 354.1 appts per 1,000 patients2024-07: 409.4 appts per 1,000 patients2024-08: 315.6 appts per 1,000 patients2024-09: 317.9 appts per 1,000 patients2024-11: 325.6 appts per 1,000 patients2024-12: 323.9 appts per 1,000 patients2025-01: 366.8 appts per 1,000 patients2025-02: 325.5 appts per 1,000 patients2025-03: 343.5 appts per 1,000 patients2025-04: 325.9 appts per 1,000 patients2025-05: 306.4 appts per 1,000 patients2025-06: 318.3 appts per 1,000 patients2025-07: 359.4 appts per 1,000 patients2025-08: 285.9 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%August 2023 · Same day: 48.9%August 2023 · 1 day: 10.6%August 2023 · 2–7 days: 24.4%August 2023 · 8–14 days: 9.2%August 2023 · 15–21 days: 3.2%August 2023 · 22–28 days: 2.6%August 2023 · > 28 days: 1.1%September 2023 · Same day: 42.6%September 2023 · 1 day: 9.1%September 2023 · 2–7 days: 29.0%September 2023 · 8–14 days: 9.6%September 2023 · 15–21 days: 8.0%September 2023 · 22–28 days: 0.9%September 2023 · > 28 days: 0.7%October 2023 · Same day: 38.0%October 2023 · 1 day: 9.4%October 2023 · 2–7 days: 33.7%October 2023 · 8–14 days: 12.0%October 2023 · 15–21 days: 3.0%October 2023 · 22–28 days: 2.4%October 2023 · > 28 days: 1.5%November 2023 · Same day: 43.1%November 2023 · 1 day: 10.3%November 2023 · 2–7 days: 26.7%November 2023 · 8–14 days: 10.6%November 2023 · 15–21 days: 4.8%November 2023 · 22–28 days: 3.3%November 2023 · > 28 days: 1.3%December 2023 · Same day: 48.1%December 2023 · 1 day: 9.4%December 2023 · 2–7 days: 20.0%December 2023 · 8–14 days: 10.7%December 2023 · 15–21 days: 6.4%December 2023 · 22–28 days: 2.4%December 2023 · > 28 days: 3.1%January 2024 · Same day: 43.3%January 2024 · 1 day: 10.8%January 2024 · 2–7 days: 24.9%January 2024 · 8–14 days: 10.9%January 2024 · 15–21 days: 5.5%January 2024 · 22–28 days: 2.7%January 2024 · > 28 days: 1.8%February 2024 · Same day: 41.9%February 2024 · 1 day: 8.9%February 2024 · 2–7 days: 28.4%February 2024 · 8–14 days: 12.5%February 2024 · 15–21 days: 4.2%February 2024 · 22–28 days: 2.3%February 2024 · > 28 days: 1.8%March 2024 · Same day: 41.7%March 2024 · 1 day: 7.8%March 2024 · 2–7 days: 28.9%March 2024 · 8–14 days: 12.6%March 2024 · 15–21 days: 4.4%March 2024 · 22–28 days: 2.8%March 2024 · > 28 days: 1.8%April 2024 · Same day: 43.6%April 2024 · 1 day: 9.1%April 2024 · 2–7 days: 26.2%April 2024 · 8–14 days: 10.7%April 2024 · 15–21 days: 3.9%April 2024 · 22–28 days: 3.4%April 2024 · > 28 days: 3.2%May 2024 · Same day: 46.4%May 2024 · 1 day: 9.5%May 2024 · 2–7 days: 23.0%May 2024 · 8–14 days: 9.8%May 2024 · 15–21 days: 4.4%May 2024 · 22–28 days: 3.9%May 2024 · > 28 days: 3.0%June 2024 · Same day: 37.6%June 2024 · 1 day: 8.5%June 2024 · 2–7 days: 27.8%June 2024 · 8–14 days: 16.4%June 2024 · 15–21 days: 4.8%June 2024 · 22–28 days: 2.4%June 2024 · > 28 days: 2.5%July 2024 · Same day: 35.4%July 2024 · 1 day: 8.2%July 2024 · 2–7 days: 21.0%July 2024 · 8–14 days: 13.4%July 2024 · 15–21 days: 11.4%July 2024 · 22–28 days: 6.7%July 2024 · > 28 days: 3.9%August 2024 · Same day: 44.3%August 2024 · 1 day: 8.0%August 2024 · 2–7 days: 22.9%August 2024 · 8–14 days: 14.7%August 2024 · 15–21 days: 5.4%August 2024 · 22–28 days: 2.8%August 2024 · > 28 days: 2.0%September 2024 · Same day: 38.0%September 2024 · 1 day: 11.3%September 2024 · 2–7 days: 25.5%September 2024 · 8–14 days: 13.8%September 2024 · 15–21 days: 5.0%September 2024 · 22–28 days: 3.0%September 2024 · > 28 days: 3.3%November 2024 · Same day: 40.2%November 2024 · 1 day: 10.5%November 2024 · 2–7 days: 20.5%November 2024 · 8–14 days: 14.7%November 2024 · 15–21 days: 8.8%November 2024 · 22–28 days: 3.4%November 2024 · > 28 days: 2.0%December 2024 · Same day: 44.9%December 2024 · 1 day: 8.7%December 2024 · 2–7 days: 22.1%December 2024 · 8–14 days: 9.8%December 2024 · 15–21 days: 8.5%December 2024 · 22–28 days: 3.3%December 2024 · > 28 days: 2.7%January 2025 · Same day: 39.4%January 2025 · 1 day: 9.7%January 2025 · 2–7 days: 27.3%January 2025 · 8–14 days: 11.8%January 2025 · 15–21 days: 5.8%January 2025 · 22–28 days: 3.5%January 2025 · > 28 days: 2.6%February 2025 · Same day: 40.0%February 2025 · 1 day: 11.6%February 2025 · 2–7 days: 30.4%February 2025 · 8–14 days: 9.3%February 2025 · 15–21 days: 3.7%February 2025 · 22–28 days: 2.7%February 2025 · > 28 days: 2.3%March 2025 · Same day: 40.5%March 2025 · 1 day: 10.4%March 2025 · 2–7 days: 33.1%March 2025 · 8–14 days: 10.1%March 2025 · 15–21 days: 3.4%March 2025 · 22–28 days: 1.9%March 2025 · > 28 days: 0.7%April 2025 · Same day: 39.0%April 2025 · 1 day: 10.0%April 2025 · 2–7 days: 21.9%April 2025 · 8–14 days: 12.4%April 2025 · 15–21 days: 8.4%April 2025 · 22–28 days: 3.9%April 2025 · > 28 days: 4.4%May 2025 · Same day: 35.8%May 2025 · 1 day: 9.3%May 2025 · 2–7 days: 22.2%May 2025 · 8–14 days: 9.7%May 2025 · 15–21 days: 9.2%May 2025 · 22–28 days: 6.7%May 2025 · > 28 days: 7.1%June 2025 · Same day: 38.2%June 2025 · 1 day: 9.8%June 2025 · 2–7 days: 20.7%June 2025 · 8–14 days: 9.8%June 2025 · 15–21 days: 7.6%June 2025 · 22–28 days: 7.4%June 2025 · > 28 days: 6.6%July 2025 · Same day: 38.3%July 2025 · 1 day: 11.8%July 2025 · 2–7 days: 26.3%July 2025 · 8–14 days: 14.5%July 2025 · 15–21 days: 4.0%July 2025 · 22–28 days: 2.4%July 2025 · > 28 days: 2.7%August 2025 · Same day: 43.2%August 2025 · 1 day: 11.2%August 2025 · 2–7 days: 27.8%August 2025 · 8–14 days: 11.4%August 2025 · 15–21 days: 3.7%August 2025 · 22–28 days: 2.0%August 2025 · > 28 days: 0.8%Aug '23Nov '23Feb '24May '24Aug '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 58/100
  • Moderate demand
  • High DNA rate (13.9%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.6%
Face-to-face %-0.7%
Telephone %+3%
Same-day %+1%
Appts per 1K-1.6%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice saw a notable drop in DNA rate, falling to 13.9% compared to the trailing average of 15.4%. This is a positive shift, indicating better patient attendance.

Several trends are worth noting. The telephone percentage has increased by 3% month-on-month, suggesting a shift in patient preference or operational changes. Conversely, the face-to-face percentage has decreased by 0.7%, which might indicate a temporary operational adjustment or a change in patient demand.

To investigate these trends, review the phone-mix shift in 2025-08 to see if it aligns with any system changes or staff reallocation. Also, verify if the dip in face-to-face appointments is due to operational constraints or a genuine change in patient behaviour.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2024-12
value 19.5 · avg 22.8 ± 1.5
f2fPct2024-12
value 76.9 · avg 71.8 ± 2.4
dnaRate2024-11
value 15.8 · avg 12 ± 1.8
f2fPct2024-09
value 67.6 · avg 72.4 ± 2.2
f2fPct2024-08
value 67.3 · avg 72.3 ± 2.4
sameDayPct2024-07
value 35.4 · avg 44 ± 4.3
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-04
2.6 → 1.8 (-30.8%)
videoPct2024-11
7.3 → 4.1 (-43.8%)
videoPct2024-08
4.9 → 7.6 (+55.1%)
dnaRate2024-07
11.6 → 17 (+46.6%)
videoPct2024-04
3.5 → 5.3 (+51.4%)
dnaRate2023-10
9.3 → 13 (+39.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

2.63

Nurse FTE

3.69

Direct Patient Care FTE

2.51

Admin FTE

13.33

1 practices reporting · 100.0% coverage

Staff group mix

GP2.6 FTE · 12%
Nurse3.7 FTE · 17%
Direct Patient Care2.5 FTE · 11%
Admin13.3 FTE · 60%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP2.62 FTE · 6 headcount
Partner1.69 FTE (65%) · 2 hc
Salaried0.93 FTE (35%) · 4 hc
Nurses3.70 FTE · 4 headcount
Practice Nurse2.03 FTE (55%) · 2 hc
Advanced / Specialist1.67 FTE (45%) · 2 hc
Admin / Non-clinical13.33 FTE · 16 headcount
Management1.00 FTE (8%) · 1 hc
Reception / Admin8.86 FTE (66%) · 11 hc
Other3.47 FTE (26%) · 4 hc
Direct Patient Care2.51 FTE · 4 headcount
Pharmacist0.52 FTE (21%) · 1 hc
HCA / Nursing Assistant0.99 FTE (39%) · 1 hc
Other1.00 FTE (40%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03161116GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 3 FTEGP · 2024-06: 3 FTEGP · 2024-07: 3 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 3 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 3 FTENurse · 2024-03: 4 FTENurse · 2024-04: 4 FTENurse · 2024-05: 4 FTENurse · 2024-06: 4 FTENurse · 2024-07: 4 FTENurse · 2024-08: 4 FTENurse · 2024-09: 4 FTENurse · 2024-10: 4 FTENurse · 2024-11: 4 FTENurse · 2024-12: 4 FTENurse · 2025-01: 4 FTENurse · 2025-02: 4 FTENurse · 2025-03: 4 FTENurse · 2025-04: 4 FTENurse · 2025-05: 4 FTENurse · 2025-06: 4 FTENurse · 2025-07: 4 FTENurse · 2025-08: 4 FTENurse · 2025-09: 4 FTENurse · 2025-10: 4 FTENurse · 2025-11: 4 FTENurse · 2025-12: 4 FTENurse · 2026-01: 4 FTENurse · 2026-02: 4 FTENurse · 2026-03: 4 FTEDPC · 2024-03: 3 FTEDPC · 2024-04: 3 FTEDPC · 2024-05: 3 FTEDPC · 2024-06: 3 FTEDPC · 2024-07: 3 FTEDPC · 2024-08: 3 FTEDPC · 2024-09: 3 FTEDPC · 2024-10: 3 FTEDPC · 2024-11: 3 FTEDPC · 2024-12: 3 FTEDPC · 2025-01: 3 FTEDPC · 2025-02: 3 FTEDPC · 2025-03: 3 FTEDPC · 2025-04: 3 FTEDPC · 2025-05: 3 FTEDPC · 2025-06: 3 FTEDPC · 2025-07: 3 FTEDPC · 2025-08: 3 FTEDPC · 2025-09: 3 FTEDPC · 2025-10: 3 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 3 FTEDPC · 2026-02: 3 FTEDPC · 2026-03: 3 FTEAdmin · 2024-03: 11 FTEAdmin · 2024-04: 11 FTEAdmin · 2024-05: 14 FTEAdmin · 2024-06: 14 FTEAdmin · 2024-07: 14 FTEAdmin · 2024-08: 14 FTEAdmin · 2024-09: 14 FTEAdmin · 2024-10: 14 FTEAdmin · 2024-11: 14 FTEAdmin · 2024-12: 14 FTEAdmin · 2025-01: 14 FTEAdmin · 2025-02: 14 FTEAdmin · 2025-03: 14 FTEAdmin · 2025-04: 14 FTEAdmin · 2025-05: 12 FTEAdmin · 2025-06: 12 FTEAdmin · 2025-07: 12 FTEAdmin · 2025-08: 12 FTEAdmin · 2025-09: 12 FTEAdmin · 2025-10: 13 FTEAdmin · 2025-11: 13 FTEAdmin · 2025-12: 13 FTEAdmin · 2026-01: 13 FTEAdmin · 2026-02: 13 FTEAdmin · 2026-03: 13 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good72.8%
Phone easy21.7%
Website easy58.7%
100.0% coverage

Prescribing volume

1.23

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.