GP Practice

Pavilion Surgery

G81054

Compare to

Registered patients

10,034

NHS Digital list size

GP FTE

4.79

NHS Digital workforce

Patients per GP FTE

2,095

Items per patient

1.71

prescribing volume

GPPS overall good

91.8%

patient experience

Access KPIs · August 2025

Same-day %

30.6%

Month: August 2025

Appts per 1K patients

302

all bookings (incl. triage)

Patient contacts per 1K

300

F2F + phone + video only

28+ day backlog

8.3%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face76.2%
Telephone14.3%
Video / online8.5%
Triage9.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %30.6%43.0%-12.4%
Face-to-face %76.2%58.4%+17.8%
Telephone %14.3%21.9%-7.6%
Appts per 1K302.4479.7-177.3
Triage %9.1%8.7%+0.4%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080316292Same-day % · 2023-09: 30.1%Same-day % · 2023-10: 26.1%Same-day % · 2023-11: 28.3%Same-day % · 2023-12: 30.3%Same-day % · 2024-01: 28.7%Same-day % · 2024-02: 29.0%Same-day % · 2024-03: 28.7%Same-day % · 2024-04: 28.5%Same-day % · 2024-05: 27.6%Same-day % · 2024-06: 27.8%Same-day % · 2024-07: 27.0%Same-day % · 2024-08: 29.8%Same-day % · 2024-09: 29.9%Same-day % · 2024-10: 22.9%Same-day % · 2024-11: 27.2%Same-day % · 2024-12: 29.3%Same-day % · 2025-01: 29.7%Same-day % · 2025-02: 30.7%Same-day % · 2025-03: 30.4%Same-day % · 2025-04: 29.9%Same-day % · 2025-05: 29.7%Same-day % · 2025-06: 28.9%Same-day % · 2025-07: 29.6%Same-day % · 2025-08: 30.6%F2F % · 2023-09: 77.1%F2F % · 2023-10: 81.3%F2F % · 2023-11: 78.4%F2F % · 2023-12: 76.8%F2F % · 2024-01: 78.8%F2F % · 2024-02: 78.7%F2F % · 2024-03: 79.5%F2F % · 2024-04: 79.2%F2F % · 2024-05: 78.0%F2F % · 2024-06: 80.2%F2F % · 2024-07: 78.6%F2F % · 2024-08: 79.3%F2F % · 2024-09: 77.7%F2F % · 2024-10: 82.9%F2F % · 2024-11: 79.9%F2F % · 2024-12: 80.0%F2F % · 2025-01: 76.3%F2F % · 2025-02: 78.2%F2F % · 2025-03: 76.4%F2F % · 2025-04: 76.6%F2F % · 2025-05: 75.5%F2F % · 2025-06: 77.4%F2F % · 2025-07: 77.5%F2F % · 2025-08: 76.2%Phone % · 2023-09: 17.3%Phone % · 2023-10: 13.6%Phone % · 2023-11: 15.4%Phone % · 2023-12: 15.5%Phone % · 2024-01: 15.4%Phone % · 2024-02: 15.3%Phone % · 2024-03: 14.3%Phone % · 2024-04: 14.0%Phone % · 2024-05: 14.8%Phone % · 2024-06: 13.9%Phone % · 2024-07: 14.7%Phone % · 2024-08: 14.1%Phone % · 2024-09: 15.2%Phone % · 2024-10: 11.8%Phone % · 2024-11: 13.7%Phone % · 2024-12: 13.6%Phone % · 2025-01: 15.7%Phone % · 2025-02: 13.3%Phone % · 2025-03: 15.5%Phone % · 2025-04: 14.9%Phone % · 2025-05: 14.1%Phone % · 2025-06: 13.8%Phone % · 2025-07: 13.8%Phone % · 2025-08: 14.3%Video % · 2023-09: 4.0%Video % · 2023-10: 3.9%Video % · 2023-11: 4.6%Video % · 2023-12: 4.3%Video % · 2024-01: 4.3%Video % · 2024-02: 4.7%Video % · 2024-03: 4.6%Video % · 2024-04: 5.4%Video % · 2024-05: 5.8%Video % · 2024-06: 5.0%Video % · 2024-07: 5.8%Video % · 2024-08: 5.5%Video % · 2024-09: 6.3%Video % · 2024-10: 3.0%Video % · 2024-11: 5.1%Video % · 2024-12: 5.3%Video % · 2025-01: 6.7%Video % · 2025-02: 7.6%Video % · 2025-03: 6.9%Video % · 2025-04: 7.5%Video % · 2025-05: 9.5%Video % · 2025-06: 7.9%Video % · 2025-07: 8.0%Video % · 2025-08: 8.5%Triage % · 2023-09: 4.0%Triage % · 2023-10: 3.9%Triage % · 2023-11: 3.7%Triage % · 2023-12: 4.3%Triage % · 2024-01: 4.3%Triage % · 2024-02: 4.7%Triage % · 2024-03: 5.1%Triage % · 2024-04: 6.1%Triage % · 2024-05: 6.8%Triage % · 2024-06: 5.4%Triage % · 2024-07: 6.0%Triage % · 2024-08: 6.0%Triage % · 2024-09: 7.0%Triage % · 2024-10: 5.1%Triage % · 2024-11: 5.8%Triage % · 2024-12: 6.1%Triage % · 2025-01: 7.4%Triage % · 2025-02: 8.2%Triage % · 2025-03: 7.9%Triage % · 2025-04: 8.0%Triage % · 2025-05: 10.1%Triage % · 2025-06: 8.9%Triage % · 2025-07: 8.6%Triage % · 2025-08: 9.1%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-082,7453,4894,2344,9782023-09: 3,289 appointments2023-10: 4,249 appointments2023-11: 3,732 appointments2023-12: 3,156 appointments2024-01: 3,843 appointments2024-02: 3,380 appointments2024-03: 3,508 appointments2024-04: 3,541 appointments2024-05: 3,386 appointments2024-06: 3,292 appointments2024-07: 3,475 appointments2024-08: 2,961 appointments2024-09: 3,255 appointments2024-10: 4,762 appointments2024-11: 3,842 appointments2024-12: 3,149 appointments2025-01: 3,779 appointments2025-02: 3,375 appointments2025-03: 3,703 appointments2025-04: 3,373 appointments2025-05: 3,436 appointments2025-06: 3,600 appointments2025-07: 3,859 appointments2025-08: 3,034 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082743484224962023-09: 327.8 appts per 1,000 patients2023-10: 423.5 appts per 1,000 patients2023-11: 371.9 appts per 1,000 patients2023-12: 314.5 appts per 1,000 patients2024-01: 383 appts per 1,000 patients2024-02: 336.9 appts per 1,000 patients2024-03: 349.6 appts per 1,000 patients2024-04: 352.9 appts per 1,000 patients2024-05: 337.5 appts per 1,000 patients2024-06: 328.1 appts per 1,000 patients2024-07: 346.3 appts per 1,000 patients2024-08: 295.1 appts per 1,000 patients2024-09: 324.4 appts per 1,000 patients2024-10: 474.6 appts per 1,000 patients2024-11: 382.9 appts per 1,000 patients2024-12: 313.8 appts per 1,000 patients2025-01: 376.6 appts per 1,000 patients2025-02: 336.4 appts per 1,000 patients2025-03: 369 appts per 1,000 patients2025-04: 336.2 appts per 1,000 patients2025-05: 342.4 appts per 1,000 patients2025-06: 358.8 appts per 1,000 patients2025-07: 384.6 appts per 1,000 patients2025-08: 302.4 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 30.1%September 2023 · 1 day: 5.7%September 2023 · 2–7 days: 9.9%September 2023 · 8–14 days: 14.6%September 2023 · 15–21 days: 20.6%September 2023 · 22–28 days: 11.1%September 2023 · > 28 days: 8.0%October 2023 · Same day: 26.1%October 2023 · 1 day: 6.1%October 2023 · 2–7 days: 11.0%October 2023 · 8–14 days: 14.1%October 2023 · 15–21 days: 18.6%October 2023 · 22–28 days: 16.3%October 2023 · > 28 days: 7.8%November 2023 · Same day: 28.3%November 2023 · 1 day: 5.8%November 2023 · 2–7 days: 11.1%November 2023 · 8–14 days: 15.4%November 2023 · 15–21 days: 20.9%November 2023 · 22–28 days: 12.4%November 2023 · > 28 days: 6.1%December 2023 · Same day: 30.3%December 2023 · 1 day: 5.7%December 2023 · 2–7 days: 11.4%December 2023 · 8–14 days: 12.3%December 2023 · 15–21 days: 19.3%December 2023 · 22–28 days: 14.0%December 2023 · > 28 days: 7.0%January 2024 · Same day: 28.7%January 2024 · 1 day: 5.5%January 2024 · 2–7 days: 14.7%January 2024 · 8–14 days: 17.5%January 2024 · 15–21 days: 15.8%January 2024 · 22–28 days: 12.2%January 2024 · > 28 days: 5.6%February 2024 · Same day: 29.0%February 2024 · 1 day: 6.5%February 2024 · 2–7 days: 13.5%February 2024 · 8–14 days: 19.1%February 2024 · 15–21 days: 15.2%February 2024 · 22–28 days: 11.4%February 2024 · > 28 days: 5.3%March 2024 · Same day: 28.7%March 2024 · 1 day: 5.9%March 2024 · 2–7 days: 11.0%March 2024 · 8–14 days: 15.5%March 2024 · 15–21 days: 22.3%March 2024 · 22–28 days: 10.9%March 2024 · > 28 days: 5.7%April 2024 · Same day: 28.5%April 2024 · 1 day: 6.7%April 2024 · 2–7 days: 15.1%April 2024 · 8–14 days: 11.9%April 2024 · 15–21 days: 17.2%April 2024 · 22–28 days: 13.0%April 2024 · > 28 days: 7.6%May 2024 · Same day: 27.6%May 2024 · 1 day: 6.1%May 2024 · 2–7 days: 17.1%May 2024 · 8–14 days: 16.3%May 2024 · 15–21 days: 20.2%May 2024 · 22–28 days: 9.2%May 2024 · > 28 days: 3.4%June 2024 · Same day: 27.8%June 2024 · 1 day: 7.2%June 2024 · 2–7 days: 17.2%June 2024 · 8–14 days: 12.8%June 2024 · 15–21 days: 20.8%June 2024 · 22–28 days: 9.1%June 2024 · > 28 days: 5.2%July 2024 · Same day: 27.0%July 2024 · 1 day: 6.2%July 2024 · 2–7 days: 15.3%July 2024 · 8–14 days: 16.3%July 2024 · 15–21 days: 21.9%July 2024 · 22–28 days: 9.9%July 2024 · > 28 days: 3.5%August 2024 · Same day: 29.8%August 2024 · 1 day: 4.5%August 2024 · 2–7 days: 8.8%August 2024 · 8–14 days: 16.5%August 2024 · 15–21 days: 19.2%August 2024 · 22–28 days: 12.0%August 2024 · > 28 days: 9.2%September 2024 · Same day: 29.9%September 2024 · 1 day: 5.7%September 2024 · 2–7 days: 13.9%September 2024 · 8–14 days: 14.2%September 2024 · 15–21 days: 19.0%September 2024 · 22–28 days: 10.4%September 2024 · > 28 days: 6.8%October 2024 · Same day: 22.9%October 2024 · 1 day: 5.4%October 2024 · 2–7 days: 15.8%October 2024 · 8–14 days: 14.8%October 2024 · 15–21 days: 12.2%October 2024 · 22–28 days: 10.1%October 2024 · > 28 days: 18.7%November 2024 · Same day: 27.2%November 2024 · 1 day: 6.7%November 2024 · 2–7 days: 14.6%November 2024 · 8–14 days: 14.0%November 2024 · 15–21 days: 15.9%November 2024 · 22–28 days: 9.2%November 2024 · > 28 days: 12.4%December 2024 · Same day: 29.3%December 2024 · 1 day: 8.1%December 2024 · 2–7 days: 14.2%December 2024 · 8–14 days: 12.4%December 2024 · 15–21 days: 14.9%December 2024 · 22–28 days: 13.7%December 2024 · > 28 days: 7.3%January 2025 · Same day: 29.7%January 2025 · 1 day: 7.5%January 2025 · 2–7 days: 17.3%January 2025 · 8–14 days: 16.4%January 2025 · 15–21 days: 14.6%January 2025 · 22–28 days: 7.3%January 2025 · > 28 days: 7.2%February 2025 · Same day: 30.7%February 2025 · 1 day: 7.2%February 2025 · 2–7 days: 12.1%February 2025 · 8–14 days: 22.4%February 2025 · 15–21 days: 16.3%February 2025 · 22–28 days: 8.7%February 2025 · > 28 days: 2.7%March 2025 · Same day: 30.4%March 2025 · 1 day: 6.0%March 2025 · 2–7 days: 11.6%March 2025 · 8–14 days: 14.7%March 2025 · 15–21 days: 19.8%March 2025 · 22–28 days: 13.5%March 2025 · > 28 days: 4.0%April 2025 · Same day: 29.9%April 2025 · 1 day: 7.2%April 2025 · 2–7 days: 10.4%April 2025 · 8–14 days: 11.3%April 2025 · 15–21 days: 15.0%April 2025 · 22–28 days: 15.7%April 2025 · > 28 days: 10.5%May 2025 · Same day: 29.7%May 2025 · 1 day: 7.9%May 2025 · 2–7 days: 9.0%May 2025 · 8–14 days: 8.4%May 2025 · 15–21 days: 12.7%May 2025 · 22–28 days: 19.3%May 2025 · > 28 days: 13.0%June 2025 · Same day: 28.9%June 2025 · 1 day: 5.9%June 2025 · 2–7 days: 13.7%June 2025 · 8–14 days: 6.9%June 2025 · 15–21 days: 16.3%June 2025 · 22–28 days: 16.2%June 2025 · > 28 days: 12.1%July 2025 · Same day: 29.6%July 2025 · 1 day: 8.1%July 2025 · 2–7 days: 14.5%July 2025 · 8–14 days: 8.7%July 2025 · 15–21 days: 11.8%July 2025 · 22–28 days: 19.4%July 2025 · > 28 days: 7.9%August 2025 · Same day: 30.6%August 2025 · 1 day: 6.8%August 2025 · 2–7 days: 9.3%August 2025 · 8–14 days: 9.4%August 2025 · 15–21 days: 20.3%August 2025 · 22–28 days: 15.5%August 2025 · > 28 days: 8.3%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 65/100
  • Moderate demand
  • Elevated DNA rate (6%)
  • Low same-day access (29.7%)
  • Elevated long-wait rate

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.4%
Face-to-face %+0.1%
Telephone %-1.9%
Same-day %-0.1%
Appts per 1K-1.4%
Triage %+2.1%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the practice's face-to-face percentage was 76.2%, which is slightly below the trailing average of 77.3%. The DNA rate has also dipped to 6%, down from the trailing average of 6.5%. The number of appointments per thousand patients has decreased to 302.4, down from the trailing average of 305.8.

Several trends are worth noting. The triage percentage has increased significantly, rising by 2.1% month-on-month. The DNA rate has continued its downward trend, decreasing by 1.5% month-on-month. The telephone percentage has also decreased by 1.9% month-on-month, suggesting a shift in patient communication preferences.

To investigate these trends, the practice manager should review the triage process to understand the increase. They should also look into the factors contributing to the decreasing DNA rate and telephone percentage. Additionally, verifying if the dip in face-to-face appointments aligns with any operational changes or patient feedback could be beneficial.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-05
value 10.1 · avg 6.6 ± 1
triagePct2025-02
value 8.2 · avg 5.9 ± 0.8
triagePct2025-01
value 7.4 · avg 5.7 ± 0.8
f2fPct2025-01
value 76.3 · avg 79.4 ± 1.3
sameDayPct2024-10
value 22.9 · avg 28.5 ± 1.2
phonePct2024-10
value 11.8 · avg 14.7 ± 0.7
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (5)

videoPct2024-11
3 → 5.1 (+70%)
videoPct2024-10
6.3 → 3 (-52.4%)
dnaRate2024-08
9.3 → 5.9 (-36.6%)
dnaRate2024-07
6.9 → 9.3 (+34.8%)
videoPct2023-06
1.2 → 4.1 (+241.7%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-05-13 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-05-13.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

4.79

Nurse FTE

1.95

Direct Patient Care FTE

1.63

Admin FTE

10.88

1 practices reporting · 100.0% coverage

Staff group mix

GP4.8 FTE · 25%
Nurse1.9 FTE · 10%
Direct Patient Care1.6 FTE · 8%
Admin10.9 FTE · 57%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.78 FTE · 9 headcount
Partner3.22 FTE (67%) · 6 hc
Salaried1.56 FTE (33%) · 3 hc
Nurses1.95 FTE · 3 headcount
Practice Nurse1.95 FTE (100%) · 3 hc
Admin / Non-clinical10.87 FTE · 16 headcount
Management2.13 FTE (20%) · 3 hc
Reception / Admin7.74 FTE (71%) · 12 hc
Other1.00 FTE (9%) · 1 hc
Direct Patient Care1.62 FTE · 3 headcount
HCA / Nursing Assistant0.93 FTE (57%) · 1 hc
Other0.69 FTE (43%) · 2 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304812GP · 2024-03: 5 FTEGP · 2024-04: 5 FTEGP · 2024-05: 5 FTEGP · 2024-06: 5 FTEGP · 2024-07: 5 FTEGP · 2024-08: 5 FTEGP · 2024-09: 5 FTEGP · 2024-10: 5 FTEGP · 2024-11: 5 FTEGP · 2024-12: 5 FTEGP · 2025-01: 5 FTEGP · 2025-02: 5 FTEGP · 2025-03: 5 FTEGP · 2025-04: 6 FTEGP · 2025-05: 6 FTEGP · 2025-06: 6 FTEGP · 2025-07: 6 FTEGP · 2025-08: 5 FTEGP · 2025-09: 5 FTEGP · 2025-10: 5 FTEGP · 2025-11: 5 FTEGP · 2025-12: 5 FTEGP · 2026-01: 5 FTEGP · 2026-02: 5 FTEGP · 2026-03: 5 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 1 FTEDPC · 2024-12: 1 FTEDPC · 2025-01: 1 FTEDPC · 2025-02: 1 FTEDPC · 2025-03: 1 FTEDPC · 2025-04: 1 FTEDPC · 2025-05: 1 FTEDPC · 2025-06: 1 FTEDPC · 2025-07: 1 FTEDPC · 2025-08: 1 FTEDPC · 2025-09: 1 FTEDPC · 2025-10: 1 FTEDPC · 2025-11: 1 FTEDPC · 2025-12: 1 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 11 FTEAdmin · 2024-04: 11 FTEAdmin · 2024-05: 11 FTEAdmin · 2024-06: 11 FTEAdmin · 2024-07: 11 FTEAdmin · 2024-08: 10 FTEAdmin · 2024-09: 10 FTEAdmin · 2024-10: 10 FTEAdmin · 2024-11: 10 FTEAdmin · 2024-12: 10 FTEAdmin · 2025-01: 10 FTEAdmin · 2025-02: 10 FTEAdmin · 2025-03: 10 FTEAdmin · 2025-04: 10 FTEAdmin · 2025-05: 10 FTEAdmin · 2025-06: 11 FTEAdmin · 2025-07: 11 FTEAdmin · 2025-08: 10 FTEAdmin · 2025-09: 10 FTEAdmin · 2025-10: 10 FTEAdmin · 2025-11: 10 FTEAdmin · 2025-12: 10 FTEAdmin · 2026-01: 11 FTEAdmin · 2026-02: 11 FTEAdmin · 2026-03: 11 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good91.8%
Phone easy39.9%
Website easy1.0%
100.0% coverage

Prescribing volume

1.71

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.