GP Practice

Riverside Medical Practice

G82106

Compare to

Registered patients

7,314

NHS Digital list size

GP FTE

3.85

NHS Digital workforce

Patients per GP FTE

1,900

Items per patient

1.83

prescribing volume

GPPS overall good

87.3%

patient experience

Access KPIs · August 2025

Same-day %

48.6%

Month: August 2025

Appts per 1K patients

272

all bookings (incl. triage)

Patient contacts per 1K

270

F2F + phone + video only

28+ day backlog

1.3%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face84.2%
Telephone15.2%
Triage19.5%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %48.6%43.0%+5.6%
Face-to-face %84.2%58.4%+25.8%
Telephone %15.2%21.9%-6.7%
Appts per 1K271.8479.7-207.9
Triage %19.5%8.7%+10.8%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080326395Same-day % · 2023-09: 42.1%Same-day % · 2023-10: 44.5%Same-day % · 2023-11: 47.3%Same-day % · 2023-12: 45.3%Same-day % · 2024-01: 48.2%Same-day % · 2024-02: 48.0%Same-day % · 2024-03: 46.9%Same-day % · 2024-04: 50.5%Same-day % · 2024-05: 48.0%Same-day % · 2024-06: 45.5%Same-day % · 2024-07: 40.3%Same-day % · 2024-08: 48.9%Same-day % · 2024-09: 40.2%Same-day % · 2024-10: 42.4%Same-day % · 2024-11: 44.7%Same-day % · 2024-12: 45.2%Same-day % · 2025-01: 44.4%Same-day % · 2025-02: 47.8%Same-day % · 2025-03: 46.6%Same-day % · 2025-04: 48.4%Same-day % · 2025-05: 51.0%Same-day % · 2025-06: 43.7%Same-day % · 2025-07: 42.8%Same-day % · 2025-08: 48.6%F2F % · 2023-09: 74.8%F2F % · 2023-10: 76.8%F2F % · 2023-11: 72.5%F2F % · 2023-12: 73.3%F2F % · 2024-01: 74.2%F2F % · 2024-02: 76.7%F2F % · 2024-03: 78.8%F2F % · 2024-04: 76.4%F2F % · 2024-05: 76.3%F2F % · 2024-06: 74.6%F2F % · 2024-07: 76.6%F2F % · 2024-08: 76.4%F2F % · 2024-09: 82.5%F2F % · 2024-10: 82.4%F2F % · 2024-11: 83.0%F2F % · 2024-12: 82.3%F2F % · 2025-01: 84.6%F2F % · 2025-02: 84.3%F2F % · 2025-03: 83.8%F2F % · 2025-04: 84.2%F2F % · 2025-05: 84.5%F2F % · 2025-06: 83.6%F2F % · 2025-07: 82.6%F2F % · 2025-08: 84.2%Phone % · 2023-09: 24.5%Phone % · 2023-10: 22.6%Phone % · 2023-11: 27.0%Phone % · 2023-12: 26.4%Phone % · 2024-01: 25.7%Phone % · 2024-02: 22.7%Phone % · 2024-03: 20.8%Phone % · 2024-04: 23.2%Phone % · 2024-05: 23.6%Phone % · 2024-06: 25.2%Phone % · 2024-07: 22.9%Phone % · 2024-08: 23.5%Phone % · 2024-09: 17.2%Phone % · 2024-10: 17.2%Phone % · 2024-11: 16.6%Phone % · 2024-12: 17.2%Phone % · 2025-01: 15.0%Phone % · 2025-02: 15.4%Phone % · 2025-03: 15.9%Phone % · 2025-04: 15.3%Phone % · 2025-05: 15.1%Phone % · 2025-06: 16.0%Phone % · 2025-07: 16.9%Phone % · 2025-08: 15.2%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 25.2%Triage % · 2023-10: 23.8%Triage % · 2023-11: 24.6%Triage % · 2023-12: 27.2%Triage % · 2024-01: 28.0%Triage % · 2024-02: 25.8%Triage % · 2024-03: 23.5%Triage % · 2024-04: 26.0%Triage % · 2024-05: 26.5%Triage % · 2024-06: 27.4%Triage % · 2024-07: 25.6%Triage % · 2024-08: 25.7%Triage % · 2024-09: 18.9%Triage % · 2024-10: 18.9%Triage % · 2024-11: 19.3%Triage % · 2024-12: 20.1%Triage % · 2025-01: 18.9%Triage % · 2025-02: 19.0%Triage % · 2025-03: 19.6%Triage % · 2025-04: 19.1%Triage % · 2025-05: 19.9%Triage % · 2025-06: 19.8%Triage % · 2025-07: 20.4%Triage % · 2025-08: 19.5%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,6502,1462,6413,1372023-09: 2,993 appointments2023-10: 2,638 appointments2023-11: 2,538 appointments2023-12: 2,157 appointments2024-01: 2,743 appointments2024-02: 2,262 appointments2024-03: 2,343 appointments2024-04: 2,134 appointments2024-05: 2,232 appointments2024-06: 2,351 appointments2024-07: 1,797 appointments2024-08: 1,794 appointments2024-09: 2,502 appointments2024-10: 2,629 appointments2024-11: 2,487 appointments2024-12: 2,320 appointments2025-01: 2,682 appointments2025-02: 2,250 appointments2025-03: 2,561 appointments2025-04: 2,200 appointments2025-05: 2,015 appointments2025-06: 2,410 appointments2025-07: 2,676 appointments2025-08: 1,988 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082262933614292023-09: 409.2 appts per 1,000 patients2023-10: 360.7 appts per 1,000 patients2023-11: 347 appts per 1,000 patients2023-12: 294.9 appts per 1,000 patients2024-01: 375 appts per 1,000 patients2024-02: 309.3 appts per 1,000 patients2024-03: 320.3 appts per 1,000 patients2024-04: 291.8 appts per 1,000 patients2024-05: 305.2 appts per 1,000 patients2024-06: 321.4 appts per 1,000 patients2024-07: 245.7 appts per 1,000 patients2024-08: 245.3 appts per 1,000 patients2024-09: 342.1 appts per 1,000 patients2024-10: 359.4 appts per 1,000 patients2024-11: 340 appts per 1,000 patients2024-12: 317.2 appts per 1,000 patients2025-01: 366.7 appts per 1,000 patients2025-02: 307.6 appts per 1,000 patients2025-03: 350.2 appts per 1,000 patients2025-04: 300.8 appts per 1,000 patients2025-05: 275.5 appts per 1,000 patients2025-06: 329.5 appts per 1,000 patients2025-07: 365.9 appts per 1,000 patients2025-08: 271.8 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 42.1%September 2023 · 1 day: 4.9%September 2023 · 2–7 days: 27.1%September 2023 · 8–14 days: 17.5%September 2023 · 15–21 days: 6.4%September 2023 · 22–28 days: 1.6%September 2023 · > 28 days: 0.4%October 2023 · Same day: 44.5%October 2023 · 1 day: 3.8%October 2023 · 2–7 days: 16.2%October 2023 · 8–14 days: 22.8%October 2023 · 15–21 days: 6.6%October 2023 · 22–28 days: 4.7%October 2023 · > 28 days: 1.4%November 2023 · Same day: 47.3%November 2023 · 1 day: 4.5%November 2023 · 2–7 days: 20.1%November 2023 · 8–14 days: 16.0%November 2023 · 15–21 days: 6.7%November 2023 · 22–28 days: 4.2%November 2023 · > 28 days: 1.2%December 2023 · Same day: 45.3%December 2023 · 1 day: 4.1%December 2023 · 2–7 days: 19.8%December 2023 · 8–14 days: 22.1%December 2023 · 15–21 days: 4.8%December 2023 · 22–28 days: 2.0%December 2023 · > 28 days: 1.9%January 2024 · Same day: 48.2%January 2024 · 1 day: 3.2%January 2024 · 2–7 days: 25.9%January 2024 · 8–14 days: 17.2%January 2024 · 15–21 days: 3.5%January 2024 · 22–28 days: 1.7%January 2024 · > 28 days: 0.4%February 2024 · Same day: 48.0%February 2024 · 1 day: 4.3%February 2024 · 2–7 days: 18.0%February 2024 · 8–14 days: 20.6%February 2024 · 15–21 days: 6.8%February 2024 · 22–28 days: 2.0%February 2024 · > 28 days: 0.3%March 2024 · Same day: 46.9%March 2024 · 1 day: 5.6%March 2024 · 2–7 days: 22.7%March 2024 · 8–14 days: 21.0%March 2024 · 15–21 days: 2.8%March 2024 · 22–28 days: 0.8%March 2024 · > 28 days: 0.1%April 2024 · Same day: 50.5%April 2024 · 1 day: 5.1%April 2024 · 2–7 days: 18.5%April 2024 · 8–14 days: 16.5%April 2024 · 15–21 days: 6.7%April 2024 · 22–28 days: 2.2%April 2024 · > 28 days: 0.4%May 2024 · Same day: 48.0%May 2024 · 1 day: 6.0%May 2024 · 2–7 days: 25.7%May 2024 · 8–14 days: 15.0%May 2024 · 15–21 days: 4.2%May 2024 · 22–28 days: 0.9%May 2024 · > 28 days: 0.2%June 2024 · Same day: 45.5%June 2024 · 1 day: 4.0%June 2024 · 2–7 days: 25.6%June 2024 · 8–14 days: 15.3%June 2024 · 15–21 days: 7.6%June 2024 · 22–28 days: 1.6%June 2024 · > 28 days: 0.4%July 2024 · Same day: 40.3%July 2024 · 1 day: 4.9%July 2024 · 2–7 days: 31.3%July 2024 · 8–14 days: 18.5%July 2024 · 15–21 days: 3.0%July 2024 · 22–28 days: 1.5%July 2024 · > 28 days: 0.6%August 2024 · Same day: 48.9%August 2024 · 1 day: 4.0%August 2024 · 2–7 days: 13.8%August 2024 · 8–14 days: 18.3%August 2024 · 15–21 days: 10.9%August 2024 · 22–28 days: 3.2%August 2024 · > 28 days: 0.9%September 2024 · Same day: 40.2%September 2024 · 1 day: 3.8%September 2024 · 2–7 days: 30.5%September 2024 · 8–14 days: 19.8%September 2024 · 15–21 days: 4.2%September 2024 · 22–28 days: 1.1%September 2024 · > 28 days: 0.4%October 2024 · Same day: 42.4%October 2024 · 1 day: 4.8%October 2024 · 2–7 days: 27.3%October 2024 · 8–14 days: 14.1%October 2024 · 15–21 days: 7.3%October 2024 · 22–28 days: 3.4%October 2024 · > 28 days: 0.6%November 2024 · Same day: 44.7%November 2024 · 1 day: 3.7%November 2024 · 2–7 days: 21.2%November 2024 · 8–14 days: 18.6%November 2024 · 15–21 days: 7.2%November 2024 · 22–28 days: 3.3%November 2024 · > 28 days: 1.2%December 2024 · Same day: 45.2%December 2024 · 1 day: 4.5%December 2024 · 2–7 days: 28.9%December 2024 · 8–14 days: 12.7%December 2024 · 15–21 days: 5.6%December 2024 · 22–28 days: 2.7%December 2024 · > 28 days: 0.3%January 2025 · Same day: 44.4%January 2025 · 1 day: 3.1%January 2025 · 2–7 days: 27.3%January 2025 · 8–14 days: 15.6%January 2025 · 15–21 days: 6.1%January 2025 · 22–28 days: 2.5%January 2025 · > 28 days: 1.0%February 2025 · Same day: 47.8%February 2025 · 1 day: 3.7%February 2025 · 2–7 days: 21.8%February 2025 · 8–14 days: 17.7%February 2025 · 15–21 days: 5.5%February 2025 · 22–28 days: 2.3%February 2025 · > 28 days: 1.2%March 2025 · Same day: 46.6%March 2025 · 1 day: 4.8%March 2025 · 2–7 days: 22.6%March 2025 · 8–14 days: 18.0%March 2025 · 15–21 days: 5.9%March 2025 · 22–28 days: 1.4%March 2025 · > 28 days: 0.5%April 2025 · Same day: 48.4%April 2025 · 1 day: 7.4%April 2025 · 2–7 days: 23.2%April 2025 · 8–14 days: 14.2%April 2025 · 15–21 days: 4.9%April 2025 · 22–28 days: 1.6%April 2025 · > 28 days: 0.3%May 2025 · Same day: 51.0%May 2025 · 1 day: 7.1%May 2025 · 2–7 days: 19.4%May 2025 · 8–14 days: 16.9%May 2025 · 15–21 days: 4.0%May 2025 · 22–28 days: 1.1%May 2025 · > 28 days: 0.5%June 2025 · Same day: 43.7%June 2025 · 1 day: 3.9%June 2025 · 2–7 days: 24.1%June 2025 · 8–14 days: 21.3%June 2025 · 15–21 days: 4.9%June 2025 · 22–28 days: 1.8%June 2025 · > 28 days: 0.3%July 2025 · Same day: 42.8%July 2025 · 1 day: 4.5%July 2025 · 2–7 days: 19.3%July 2025 · 8–14 days: 24.8%July 2025 · 15–21 days: 5.5%July 2025 · 22–28 days: 2.4%July 2025 · > 28 days: 0.6%August 2025 · Same day: 48.6%August 2025 · 1 day: 3.4%August 2025 · 2–7 days: 8.0%August 2025 · 8–14 days: 17.0%August 2025 · 15–21 days: 14.9%August 2025 · 22–28 days: 6.7%August 2025 · > 28 days: 1.3%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 26/100
  • Moderate demand

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.3%
Face-to-face %-0.1%
Telephone %+0.4%
Same-day %-0.9%
Appts per 1K-1.3%
Triage %+0.5%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the DNA rate stands out with a 33.3% increase from the practice's trailing average. This rise is the most significant change observed in the data.

Several trends are worth noting. The DNA rate has shown a consistent upward trend over the past months, with a notable 61.5% increase in 2023-06. Additionally, the phone percentage has increased by 30% in 2025-06, suggesting a shift in patient contact methods. The face-to-face percentage has remained stable, with a slight decrease of 0.1%.

To investigate these trends, review the DNA rate increase to understand potential reasons behind it. Also, verify if the rise in phone percentage aligns with any changes in patient communication policies or system updates.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-05
value 51 · avg 45.2 ± 2.9
phonePct2024-11
value 16.6 · avg 23 ± 3.1
f2fPct2024-11
value 83 · avg 76.7 ± 3
triagePct2024-10
value 18.9 · avg 25.2 ± 2.3
phonePct2024-10
value 17.2 · avg 23.4 ± 2.5
f2fPct2024-10
value 82.4 · avg 76.3 ± 2.5
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (4)

dnaRate2025-06
2.7 → 3.6 (+33.3%)
dnaRate2024-11
2.9 → 3.9 (+34.5%)
dnaRate2024-07
2.6 → 4.2 (+61.5%)
dnaRate2023-06
2 → 3.1 (+55%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2022-12-01 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2022-12-01.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

3.85

Nurse FTE

0.91

Direct Patient Care FTE

4.43

Admin FTE

4.61

1 practices reporting · 100.0% coverage

Staff group mix

GP3.9 FTE · 28%
Nurse0.9 FTE · 7%
Direct Patient Care4.4 FTE · 32%
Admin4.6 FTE · 33%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.85 FTE · 5 headcount
Partner0.61 FTE (16%) · 1 hc
Salaried2.17 FTE (56%) · 3 hc
Training (ST/F)1.07 FTE (28%) · 1 hc
Nurses0.91 FTE · 1 headcount
Practice Nurse0.91 FTE (100%) · 1 hc
Admin / Non-clinical4.61 FTE · 10 headcount
Management0.64 FTE (14%) · 1 hc
Reception / Admin1.88 FTE (41%) · 5 hc
Other2.09 FTE (45%) · 4 hc
Direct Patient Care4.43 FTE · 6 headcount
Other4.43 FTE (100%) · 6 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030247GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 4 FTEGP · 2024-09: 4 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 4 FTEGP · 2025-08: 4 FTEGP · 2025-09: 3 FTEGP · 2025-10: 3 FTEGP · 2025-11: 4 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 4 FTEGP · 2026-03: 4 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 4 FTEDPC · 2024-04: 4 FTEDPC · 2024-05: 4 FTEDPC · 2024-06: 4 FTEDPC · 2024-07: 4 FTEDPC · 2024-08: 4 FTEDPC · 2024-09: 5 FTEDPC · 2024-10: 5 FTEDPC · 2024-11: 5 FTEDPC · 2024-12: 5 FTEDPC · 2025-01: 4 FTEDPC · 2025-02: 4 FTEDPC · 2025-03: 4 FTEDPC · 2025-04: 4 FTEDPC · 2025-05: 4 FTEDPC · 2025-06: 4 FTEDPC · 2025-07: 4 FTEDPC · 2025-08: 4 FTEDPC · 2025-09: 4 FTEDPC · 2025-10: 4 FTEDPC · 2025-11: 4 FTEDPC · 2025-12: 4 FTEDPC · 2026-01: 5 FTEDPC · 2026-02: 4 FTEDPC · 2026-03: 4 FTEAdmin · 2024-03: 5 FTEAdmin · 2024-04: 5 FTEAdmin · 2024-05: 5 FTEAdmin · 2024-06: 5 FTEAdmin · 2024-07: 5 FTEAdmin · 2024-08: 4 FTEAdmin · 2024-09: 4 FTEAdmin · 2024-10: 4 FTEAdmin · 2024-11: 4 FTEAdmin · 2024-12: 4 FTEAdmin · 2025-01: 4 FTEAdmin · 2025-02: 4 FTEAdmin · 2025-03: 4 FTEAdmin · 2025-04: 4 FTEAdmin · 2025-05: 4 FTEAdmin · 2025-06: 4 FTEAdmin · 2025-07: 4 FTEAdmin · 2025-08: 4 FTEAdmin · 2025-09: 4 FTEAdmin · 2025-10: 4 FTEAdmin · 2025-11: 4 FTEAdmin · 2025-12: 4 FTEAdmin · 2026-01: 4 FTEAdmin · 2026-02: 5 FTEAdmin · 2026-03: 5 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good87.3%
Phone easy45.5%
Website easy92.2%
100.0% coverage

Prescribing volume

1.83

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.