GP Practice

Minster Surgery

G82107

Compare to

Registered patients

9,393

NHS Digital list size

GP FTE

7.46

NHS Digital workforce

Patients per GP FTE

1,259

Items per patient

2.11

prescribing volume

GPPS overall good

80.6%

patient experience

Access KPIs · August 2025

Same-day %

61.2%

Month: August 2025

Appts per 1K patients

653

all bookings (incl. triage)

Patient contacts per 1K

473

F2F + phone + video only

28+ day backlog

4.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face54.6%
Telephone17.8%
Triage14.0%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %61.2%43.0%+18.2%
Face-to-face %54.6%58.4%-3.8%
Telephone %17.8%21.9%-4.1%
Appts per 1K653.0479.7+173.3
Triage %14.0%8.7%+5.3%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080326496Same-day % · 2023-09: 48.0%Same-day % · 2023-10: 47.2%Same-day % · 2023-11: 49.0%Same-day % · 2023-12: 53.0%Same-day % · 2024-01: 55.2%Same-day % · 2024-02: 58.4%Same-day % · 2024-03: 61.8%Same-day % · 2024-04: 63.5%Same-day % · 2024-05: 61.7%Same-day % · 2024-06: 62.0%Same-day % · 2024-07: 64.3%Same-day % · 2024-08: 62.2%Same-day % · 2024-09: 58.8%Same-day % · 2024-10: 51.4%Same-day % · 2024-11: 59.1%Same-day % · 2024-12: 60.7%Same-day % · 2025-01: 64.7%Same-day % · 2025-02: 61.5%Same-day % · 2025-03: 60.1%Same-day % · 2025-04: 60.7%Same-day % · 2025-05: 62.5%Same-day % · 2025-06: 60.3%Same-day % · 2025-07: 60.2%Same-day % · 2025-08: 61.2%F2F % · 2023-09: 80.7%F2F % · 2023-10: 80.7%F2F % · 2023-11: 80.5%F2F % · 2023-12: 82.0%F2F % · 2024-01: 80.7%F2F % · 2024-02: 82.1%F2F % · 2024-03: 82.3%F2F % · 2024-04: 83.6%F2F % · 2024-05: 82.7%F2F % · 2024-06: 82.6%F2F % · 2024-07: 82.9%F2F % · 2024-08: 82.6%F2F % · 2024-09: 82.5%F2F % · 2024-10: 85.7%F2F % · 2024-11: 84.1%F2F % · 2024-12: 82.4%F2F % · 2025-01: 84.0%F2F % · 2025-02: 82.0%F2F % · 2025-03: 80.9%F2F % · 2025-04: 72.7%F2F % · 2025-05: 52.5%F2F % · 2025-06: 55.8%F2F % · 2025-07: 54.1%F2F % · 2025-08: 54.6%Phone % · 2023-09: 17.9%Phone % · 2023-10: 17.0%Phone % · 2023-11: 18.3%Phone % · 2023-12: 16.4%Phone % · 2024-01: 17.5%Phone % · 2024-02: 16.4%Phone % · 2024-03: 16.3%Phone % · 2024-04: 15.1%Phone % · 2024-05: 15.8%Phone % · 2024-06: 16.4%Phone % · 2024-07: 15.8%Phone % · 2024-08: 16.3%Phone % · 2024-09: 16.6%Phone % · 2024-10: 13.3%Phone % · 2024-11: 14.6%Phone % · 2024-12: 16.3%Phone % · 2025-01: 14.6%Phone % · 2025-02: 16.7%Phone % · 2025-03: 17.5%Phone % · 2025-04: 15.9%Phone % · 2025-05: 18.2%Phone % · 2025-06: 17.6%Phone % · 2025-07: 18.0%Phone % · 2025-08: 17.8%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 31.6%Triage % · 2023-10: 30.5%Triage % · 2023-11: 24.8%Triage % · 2023-12: 8.8%Triage % · 2024-01: 5.6%Triage % · 2024-02: 5.4%Triage % · 2024-03: 4.3%Triage % · 2024-04: 4.8%Triage % · 2024-05: 5.2%Triage % · 2024-06: 6.0%Triage % · 2024-07: 5.4%Triage % · 2024-08: 5.7%Triage % · 2024-09: 5.3%Triage % · 2024-10: 4.6%Triage % · 2024-11: 5.7%Triage % · 2024-12: 5.4%Triage % · 2025-01: 4.8%Triage % · 2025-02: 5.8%Triage % · 2025-03: 5.2%Triage % · 2025-04: 8.9%Triage % · 2025-05: 13.5%Triage % · 2025-06: 14.5%Triage % · 2025-07: 14.1%Triage % · 2025-08: 14.0%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-083,9055,7837,6619,5392023-09: 5,562 appointments2023-10: 5,372 appointments2023-11: 5,801 appointments2023-12: 4,450 appointments2024-01: 6,675 appointments2024-02: 7,164 appointments2024-03: 8,002 appointments2024-04: 7,008 appointments2024-05: 7,313 appointments2024-06: 6,835 appointments2024-07: 7,647 appointments2024-08: 6,616 appointments2024-09: 7,421 appointments2024-10: 8,994 appointments2024-11: 7,456 appointments2024-12: 6,284 appointments2025-01: 8,116 appointments2025-02: 7,324 appointments2025-03: 7,537 appointments2025-04: 6,766 appointments2025-05: 6,976 appointments2025-06: 6,808 appointments2025-07: 7,813 appointments2025-08: 6,134 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-084166168161,0162023-09: 592.1 appts per 1,000 patients2023-10: 571.9 appts per 1,000 patients2023-11: 617.6 appts per 1,000 patients2023-12: 473.8 appts per 1,000 patients2024-01: 710.6 appts per 1,000 patients2024-02: 762.7 appts per 1,000 patients2024-03: 851.9 appts per 1,000 patients2024-04: 746.1 appts per 1,000 patients2024-05: 778.6 appts per 1,000 patients2024-06: 727.7 appts per 1,000 patients2024-07: 814.1 appts per 1,000 patients2024-08: 704.4 appts per 1,000 patients2024-09: 790.1 appts per 1,000 patients2024-10: 957.5 appts per 1,000 patients2024-11: 793.8 appts per 1,000 patients2024-12: 669 appts per 1,000 patients2025-01: 864 appts per 1,000 patients2025-02: 779.7 appts per 1,000 patients2025-03: 802.4 appts per 1,000 patients2025-04: 720.3 appts per 1,000 patients2025-05: 742.7 appts per 1,000 patients2025-06: 724.8 appts per 1,000 patients2025-07: 831.8 appts per 1,000 patients2025-08: 653 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 48.0%September 2023 · 1 day: 4.9%September 2023 · 2–7 days: 19.9%September 2023 · 8–14 days: 10.2%September 2023 · 15–21 days: 4.2%September 2023 · 22–28 days: 3.9%September 2023 · > 28 days: 8.8%October 2023 · Same day: 47.2%October 2023 · 1 day: 5.4%October 2023 · 2–7 days: 20.1%October 2023 · 8–14 days: 14.8%October 2023 · 15–21 days: 5.2%October 2023 · 22–28 days: 2.8%October 2023 · > 28 days: 4.4%November 2023 · Same day: 49.0%November 2023 · 1 day: 5.3%November 2023 · 2–7 days: 17.7%November 2023 · 8–14 days: 14.4%November 2023 · 15–21 days: 5.7%November 2023 · 22–28 days: 3.6%November 2023 · > 28 days: 4.3%December 2023 · Same day: 53.0%December 2023 · 1 day: 6.9%December 2023 · 2–7 days: 17.4%December 2023 · 8–14 days: 11.3%December 2023 · 15–21 days: 4.8%December 2023 · 22–28 days: 2.0%December 2023 · > 28 days: 4.5%January 2024 · Same day: 55.2%January 2024 · 1 day: 5.8%January 2024 · 2–7 days: 20.3%January 2024 · 8–14 days: 8.2%January 2024 · 15–21 days: 3.7%January 2024 · 22–28 days: 2.6%January 2024 · > 28 days: 4.2%February 2024 · Same day: 58.4%February 2024 · 1 day: 4.7%February 2024 · 2–7 days: 12.1%February 2024 · 8–14 days: 14.1%February 2024 · 15–21 days: 3.9%February 2024 · 22–28 days: 3.3%February 2024 · > 28 days: 3.5%March 2024 · Same day: 61.8%March 2024 · 1 day: 4.6%March 2024 · 2–7 days: 14.4%March 2024 · 8–14 days: 9.4%March 2024 · 15–21 days: 4.2%March 2024 · 22–28 days: 2.2%March 2024 · > 28 days: 3.4%April 2024 · Same day: 63.5%April 2024 · 1 day: 4.2%April 2024 · 2–7 days: 13.4%April 2024 · 8–14 days: 8.0%April 2024 · 15–21 days: 2.9%April 2024 · 22–28 days: 2.6%April 2024 · > 28 days: 5.4%May 2024 · Same day: 61.7%May 2024 · 1 day: 3.7%May 2024 · 2–7 days: 11.6%May 2024 · 8–14 days: 9.9%May 2024 · 15–21 days: 4.6%May 2024 · 22–28 days: 4.2%May 2024 · > 28 days: 4.3%June 2024 · Same day: 62.0%June 2024 · 1 day: 3.9%June 2024 · 2–7 days: 11.9%June 2024 · 8–14 days: 10.7%June 2024 · 15–21 days: 4.3%June 2024 · 22–28 days: 3.3%June 2024 · > 28 days: 4.0%July 2024 · Same day: 64.3%July 2024 · 1 day: 3.5%July 2024 · 2–7 days: 15.3%July 2024 · 8–14 days: 6.2%July 2024 · 15–21 days: 2.8%July 2024 · 22–28 days: 3.1%July 2024 · > 28 days: 4.9%August 2024 · Same day: 62.2%August 2024 · 1 day: 3.4%August 2024 · 2–7 days: 13.1%August 2024 · 8–14 days: 9.7%August 2024 · 15–21 days: 3.4%August 2024 · 22–28 days: 3.1%August 2024 · > 28 days: 5.2%September 2024 · Same day: 58.8%September 2024 · 1 day: 2.7%September 2024 · 2–7 days: 13.3%September 2024 · 8–14 days: 10.7%September 2024 · 15–21 days: 5.1%September 2024 · 22–28 days: 4.9%September 2024 · > 28 days: 4.4%October 2024 · Same day: 51.4%October 2024 · 1 day: 3.5%October 2024 · 2–7 days: 14.6%October 2024 · 8–14 days: 10.8%October 2024 · 15–21 days: 3.9%October 2024 · 22–28 days: 3.2%October 2024 · > 28 days: 12.7%November 2024 · Same day: 59.1%November 2024 · 1 day: 3.5%November 2024 · 2–7 days: 11.5%November 2024 · 8–14 days: 10.5%November 2024 · 15–21 days: 3.9%November 2024 · 22–28 days: 3.5%November 2024 · > 28 days: 8.1%December 2024 · Same day: 60.7%December 2024 · 1 day: 3.4%December 2024 · 2–7 days: 13.0%December 2024 · 8–14 days: 11.4%December 2024 · 15–21 days: 3.4%December 2024 · 22–28 days: 2.9%December 2024 · > 28 days: 5.2%January 2025 · Same day: 64.7%January 2025 · 1 day: 3.5%January 2025 · 2–7 days: 13.3%January 2025 · 8–14 days: 8.4%January 2025 · 15–21 days: 3.2%January 2025 · 22–28 days: 2.4%January 2025 · > 28 days: 4.5%February 2025 · Same day: 61.5%February 2025 · 1 day: 3.4%February 2025 · 2–7 days: 14.0%February 2025 · 8–14 days: 12.2%February 2025 · 15–21 days: 3.6%February 2025 · 22–28 days: 2.6%February 2025 · > 28 days: 2.8%March 2025 · Same day: 60.1%March 2025 · 1 day: 3.4%March 2025 · 2–7 days: 14.2%March 2025 · 8–14 days: 10.8%March 2025 · 15–21 days: 4.7%March 2025 · 22–28 days: 3.0%March 2025 · > 28 days: 3.8%April 2025 · Same day: 60.7%April 2025 · 1 day: 3.0%April 2025 · 2–7 days: 13.6%April 2025 · 8–14 days: 11.0%April 2025 · 15–21 days: 4.1%April 2025 · 22–28 days: 3.0%April 2025 · > 28 days: 4.6%May 2025 · Same day: 62.5%May 2025 · 1 day: 3.1%May 2025 · 2–7 days: 13.1%May 2025 · 8–14 days: 10.7%May 2025 · 15–21 days: 4.5%May 2025 · 22–28 days: 2.2%May 2025 · > 28 days: 3.9%June 2025 · Same day: 60.3%June 2025 · 1 day: 3.0%June 2025 · 2–7 days: 11.9%June 2025 · 8–14 days: 11.6%June 2025 · 15–21 days: 5.2%June 2025 · 22–28 days: 3.9%June 2025 · > 28 days: 4.0%July 2025 · Same day: 60.2%July 2025 · 1 day: 3.8%July 2025 · 2–7 days: 12.9%July 2025 · 8–14 days: 11.9%July 2025 · 15–21 days: 5.2%July 2025 · 22–28 days: 2.5%July 2025 · > 28 days: 3.5%August 2025 · Same day: 61.2%August 2025 · 1 day: 3.0%August 2025 · 2–7 days: 11.2%August 2025 · 8–14 days: 10.5%August 2025 · 15–21 days: 5.8%August 2025 · 22–28 days: 4.2%August 2025 · > 28 days: 4.1%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 33/100
  • Very high demand (>500 appts/1K)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.6%
Face-to-face %-8.5%
Telephone %+1.2%
Same-day %+0.1%
Appts per 1K-1.6%
Triage %+14.7%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August 2025, the practice saw a notable drop in face-to-face appointments, falling to 54.6% against the trailing average of 77.3%. This represents a significant decrease and is the most material change this month.

Several trends are worth noting. The triage percentage has been rising, with a 14.7% slope, and a notable step change in May 2025 when it increased by 50.7%. Conversely, the face-to-face percentage has been declining, with an 8.5% slope. Also, the telephone percentage has been increasing, with a 1.2% slope.

To investigate these trends, the practice manager should review whether the rise in triage aligns with any changes in patient intake processes or staff training. Additionally, the significant drop in face-to-face appointments in July 2025 should be verified to ensure it is not due to a recording error or other anomaly.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

triagePct2025-07
value 14.1 · avg 7.1 ± 3.3
f2fPct2025-07
value 54.1 · avg 77.3 ± 10.8
triagePct2025-06
value 14.5 · avg 6.4 ± 2.4
f2fPct2025-06
value 55.8 · avg 79.6 ± 8.7
triagePct2025-05
value 13.5 · avg 5.7 ± 1.1
phonePct2025-05
value 18.2 · avg 15.8 ± 1.1
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-05
8.9 → 13.5 (+50.7%)
triagePct2025-04
5.2 → 8.9 (+71.5%)
dnaRate2025-04
2.3 → 3 (+30.4%)
dnaRate2024-12
5.8 → 2.8 (-51.7%)
dnaRate2024-11
10.8 → 5.8 (-46.3%)
dnaRate2024-10
2.2 → 10.8 (+390.9%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2018-11-06 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2018-11-06.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

7.46

Nurse FTE

4.63

Direct Patient Care FTE

7.87

Admin FTE

9.98

1 practices reporting · 100.0% coverage

Staff group mix

GP7.5 FTE · 25%
Nurse4.6 FTE · 15%
Direct Patient Care7.9 FTE · 26%
Admin10.0 FTE · 33%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP7.47 FTE · 8 headcount
Partner4.09 FTE (55%) · 4 hc
Salaried1.24 FTE (17%) · 2 hc
Training (ST/F)2.14 FTE (29%) · 2 hc
Nurses4.62 FTE · 7 headcount
Practice Nurse3.85 FTE (83%) · 5 hc
Advanced / Specialist0.77 FTE (17%) · 2 hc
Admin / Non-clinical9.98 FTE · 16 headcount
Management1.01 FTE (10%) · 1 hc
Reception / Admin2.51 FTE (25%) · 4 hc
Other6.46 FTE (65%) · 11 hc
Direct Patient Care7.86 FTE · 12 headcount
Pharmacist0.90 FTE (11%) · 1 hc
HCA / Nursing Assistant1.24 FTE (16%) · 2 hc
Other5.72 FTE (73%) · 9 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0347912GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 7 FTEGP · 2024-09: 7 FTEGP · 2024-10: 7 FTEGP · 2024-11: 7 FTEGP · 2024-12: 6 FTEGP · 2025-01: 6 FTEGP · 2025-02: 5 FTEGP · 2025-03: 6 FTEGP · 2025-04: 6 FTEGP · 2025-05: 6 FTEGP · 2025-06: 7 FTEGP · 2025-07: 7 FTEGP · 2025-08: 6 FTEGP · 2025-09: 6 FTEGP · 2025-10: 6 FTEGP · 2025-11: 6 FTEGP · 2025-12: 6 FTEGP · 2026-01: 6 FTEGP · 2026-02: 9 FTEGP · 2026-03: 7 FTENurse · 2024-03: 5 FTENurse · 2024-04: 5 FTENurse · 2024-05: 5 FTENurse · 2024-06: 5 FTENurse · 2024-07: 5 FTENurse · 2024-08: 5 FTENurse · 2024-09: 5 FTENurse · 2024-10: 5 FTENurse · 2024-11: 5 FTENurse · 2024-12: 5 FTENurse · 2025-01: 5 FTENurse · 2025-02: 5 FTENurse · 2025-03: 5 FTENurse · 2025-04: 5 FTENurse · 2025-05: 5 FTENurse · 2025-06: 5 FTENurse · 2025-07: 5 FTENurse · 2025-08: 5 FTENurse · 2025-09: 5 FTENurse · 2025-10: 5 FTENurse · 2025-11: 5 FTENurse · 2025-12: 5 FTENurse · 2026-01: 5 FTENurse · 2026-02: 5 FTENurse · 2026-03: 5 FTEDPC · 2024-03: 10 FTEDPC · 2024-04: 10 FTEDPC · 2024-05: 10 FTEDPC · 2024-06: 10 FTEDPC · 2024-07: 10 FTEDPC · 2024-08: 10 FTEDPC · 2024-09: 10 FTEDPC · 2024-10: 10 FTEDPC · 2024-11: 10 FTEDPC · 2024-12: 10 FTEDPC · 2025-01: 10 FTEDPC · 2025-02: 10 FTEDPC · 2025-03: 10 FTEDPC · 2025-04: 10 FTEDPC · 2025-05: 10 FTEDPC · 2025-06: 10 FTEDPC · 2025-07: 10 FTEDPC · 2025-08: 10 FTEDPC · 2025-09: 10 FTEDPC · 2025-10: 10 FTEDPC · 2025-11: 10 FTEDPC · 2025-12: 10 FTEDPC · 2026-01: 8 FTEDPC · 2026-02: 8 FTEDPC · 2026-03: 8 FTEAdmin · 2024-03: 10 FTEAdmin · 2024-04: 10 FTEAdmin · 2024-05: 10 FTEAdmin · 2024-06: 10 FTEAdmin · 2024-07: 11 FTEAdmin · 2024-08: 11 FTEAdmin · 2024-09: 10 FTEAdmin · 2024-10: 11 FTEAdmin · 2024-11: 11 FTEAdmin · 2024-12: 11 FTEAdmin · 2025-01: 11 FTEAdmin · 2025-02: 11 FTEAdmin · 2025-03: 11 FTEAdmin · 2025-04: 11 FTEAdmin · 2025-05: 11 FTEAdmin · 2025-06: 11 FTEAdmin · 2025-07: 11 FTEAdmin · 2025-08: 11 FTEAdmin · 2025-09: 11 FTEAdmin · 2025-10: 11 FTEAdmin · 2025-11: 11 FTEAdmin · 2025-12: 11 FTEAdmin · 2026-01: 10 FTEAdmin · 2026-02: 10 FTEAdmin · 2026-03: 10 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good80.6%
Phone easy24.3%
Website easy66.2%
100.0% coverage

Prescribing volume

2.11

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.