GP Practice

Hawkinge And Elham

G82165

Compare to

Registered patients

10,074

NHS Digital list size

GP FTE

7.29

NHS Digital workforce

Patients per GP FTE

1,382

Items per patient

1.75

prescribing volume

GPPS overall good

67.7%

patient experience

Access KPIs · August 2025

Same-day %

34.5%

Month: August 2025

Appts per 1K patients

371

all bookings (incl. triage)

Patient contacts per 1K

367

F2F + phone + video only

28+ day backlog

5.5%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face64.6%
Telephone30.2%
Video / online4.2%
Triage15.4%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %34.5%43.0%-8.5%
Face-to-face %64.6%58.4%+6.2%
Telephone %30.2%21.9%+8.3%
Appts per 1K370.6479.7-109.1
Triage %15.4%8.7%+6.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080265279Same-day % · 2023-09: 42.4%Same-day % · 2023-10: 33.0%Same-day % · 2023-11: 40.9%Same-day % · 2023-12: 41.4%Same-day % · 2024-01: 44.1%Same-day % · 2024-02: 43.4%Same-day % · 2024-03: 45.2%Same-day % · 2024-04: 46.5%Same-day % · 2024-05: 47.1%Same-day % · 2024-06: 47.2%Same-day % · 2024-07: 49.5%Same-day % · 2024-08: 52.0%Same-day % · 2024-09: 47.3%Same-day % · 2024-10: 36.5%Same-day % · 2024-11: 47.3%Same-day % · 2024-12: 47.4%Same-day % · 2025-01: 43.8%Same-day % · 2025-02: 47.4%Same-day % · 2025-03: 50.2%Same-day % · 2025-04: 37.4%Same-day % · 2025-05: 36.2%Same-day % · 2025-06: 37.1%Same-day % · 2025-07: 38.1%Same-day % · 2025-08: 34.5%F2F % · 2023-09: 61.4%F2F % · 2023-10: 69.1%F2F % · 2023-11: 56.6%F2F % · 2023-12: 56.7%F2F % · 2024-01: 56.0%F2F % · 2024-02: 55.3%F2F % · 2024-03: 56.7%F2F % · 2024-04: 58.9%F2F % · 2024-05: 54.7%F2F % · 2024-06: 55.7%F2F % · 2024-07: 59.4%F2F % · 2024-08: 55.8%F2F % · 2024-09: 59.3%F2F % · 2024-10: 70.2%F2F % · 2024-11: 58.6%F2F % · 2024-12: 59.1%F2F % · 2025-01: 58.5%F2F % · 2025-02: 56.5%F2F % · 2025-03: 54.0%F2F % · 2025-04: 68.7%F2F % · 2025-05: 64.7%F2F % · 2025-06: 64.2%F2F % · 2025-07: 64.8%F2F % · 2025-08: 64.6%Phone % · 2023-09: 31.2%Phone % · 2023-10: 24.7%Phone % · 2023-11: 34.6%Phone % · 2023-12: 34.9%Phone % · 2024-01: 33.0%Phone % · 2024-02: 33.7%Phone % · 2024-03: 30.9%Phone % · 2024-04: 31.4%Phone % · 2024-05: 34.2%Phone % · 2024-06: 34.6%Phone % · 2024-07: 32.3%Phone % · 2024-08: 32.6%Phone % · 2024-09: 31.9%Phone % · 2024-10: 22.8%Phone % · 2024-11: 31.2%Phone % · 2024-12: 31.9%Phone % · 2025-01: 30.7%Phone % · 2025-02: 31.4%Phone % · 2025-03: 29.6%Phone % · 2025-04: 30.0%Phone % · 2025-05: 33.7%Phone % · 2025-06: 34.6%Phone % · 2025-07: 34.0%Phone % · 2025-08: 30.2%Video % · 2023-09: 7.0%Video % · 2023-10: 5.9%Video % · 2023-11: 8.3%Video % · 2023-12: 7.8%Video % · 2024-01: 10.1%Video % · 2024-02: 10.4%Video % · 2024-03: 11.1%Video % · 2024-04: 9.0%Video % · 2024-05: 10.4%Video % · 2024-06: 8.9%Video % · 2024-07: 7.7%Video % · 2024-08: 11.0%Video % · 2024-09: 7.9%Video % · 2024-10: 6.5%Video % · 2024-11: 9.3%Video % · 2024-12: 8.4%Video % · 2025-01: 10.0%Video % · 2025-02: 11.6%Video % · 2025-03: 15.4%Video % · 2025-04: 0.6%Video % · 2025-05: 0.5%Video % · 2025-06: 0.3%Video % · 2025-07: 0.1%Video % · 2025-08: 4.2%Triage % · 2023-09: 15.2%Triage % · 2023-10: 12.7%Triage % · 2023-11: 15.4%Triage % · 2023-12: 18.0%Triage % · 2024-01: 21.8%Triage % · 2024-02: 20.2%Triage % · 2024-03: 20.5%Triage % · 2024-04: 19.1%Triage % · 2024-05: 21.4%Triage % · 2024-06: 19.1%Triage % · 2024-07: 16.4%Triage % · 2024-08: 18.3%Triage % · 2024-09: 17.2%Triage % · 2024-10: 10.5%Triage % · 2024-11: 15.3%Triage % · 2024-12: 15.7%Triage % · 2025-01: 17.3%Triage % · 2025-02: 18.7%Triage % · 2025-03: 17.7%Triage % · 2025-04: 6.7%Triage % · 2025-05: 17.3%Triage % · 2025-06: 14.6%Triage % · 2025-07: 14.7%Triage % · 2025-08: 15.4%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-083,3024,7876,2737,7582023-09: 4,894 appointments2023-10: 6,573 appointments2023-11: 4,973 appointments2023-12: 3,948 appointments2024-01: 5,074 appointments2024-02: 4,885 appointments2024-03: 4,520 appointments2024-04: 4,791 appointments2024-05: 4,875 appointments2024-06: 4,508 appointments2024-07: 4,913 appointments2024-08: 4,872 appointments2024-09: 5,333 appointments2024-10: 7,327 appointments2024-11: 5,021 appointments2024-12: 4,428 appointments2025-01: 4,941 appointments2025-02: 4,701 appointments2025-03: 4,934 appointments2025-04: 4,030 appointments2025-05: 3,991 appointments2025-06: 4,257 appointments2025-07: 4,438 appointments2025-08: 3,733 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-083284756237702023-09: 485.8 appts per 1,000 patients2023-10: 652.5 appts per 1,000 patients2023-11: 493.6 appts per 1,000 patients2023-12: 391.9 appts per 1,000 patients2024-01: 503.7 appts per 1,000 patients2024-02: 484.9 appts per 1,000 patients2024-03: 448.7 appts per 1,000 patients2024-04: 475.6 appts per 1,000 patients2024-05: 483.9 appts per 1,000 patients2024-06: 447.5 appts per 1,000 patients2024-07: 487.7 appts per 1,000 patients2024-08: 483.6 appts per 1,000 patients2024-09: 529.4 appts per 1,000 patients2024-10: 727.3 appts per 1,000 patients2024-11: 498.4 appts per 1,000 patients2024-12: 439.5 appts per 1,000 patients2025-01: 490.5 appts per 1,000 patients2025-02: 466.6 appts per 1,000 patients2025-03: 489.8 appts per 1,000 patients2025-04: 400 appts per 1,000 patients2025-05: 396.2 appts per 1,000 patients2025-06: 422.6 appts per 1,000 patients2025-07: 440.5 appts per 1,000 patients2025-08: 370.6 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 42.4%September 2023 · 1 day: 10.7%September 2023 · 2–7 days: 14.3%September 2023 · 8–14 days: 13.0%September 2023 · 15–21 days: 7.8%September 2023 · 22–28 days: 7.6%September 2023 · > 28 days: 4.3%October 2023 · Same day: 33.0%October 2023 · 1 day: 9.6%October 2023 · 2–7 days: 13.6%October 2023 · 8–14 days: 10.0%October 2023 · 15–21 days: 11.3%October 2023 · 22–28 days: 11.5%October 2023 · > 28 days: 11.1%November 2023 · Same day: 40.9%November 2023 · 1 day: 11.0%November 2023 · 2–7 days: 14.9%November 2023 · 8–14 days: 10.0%November 2023 · 15–21 days: 11.3%November 2023 · 22–28 days: 7.8%November 2023 · > 28 days: 4.0%December 2023 · Same day: 41.4%December 2023 · 1 day: 8.9%December 2023 · 2–7 days: 13.0%December 2023 · 8–14 days: 12.1%December 2023 · 15–21 days: 9.3%December 2023 · 22–28 days: 9.3%December 2023 · > 28 days: 5.9%January 2024 · Same day: 44.1%January 2024 · 1 day: 12.0%January 2024 · 2–7 days: 12.7%January 2024 · 8–14 days: 11.2%January 2024 · 15–21 days: 8.5%January 2024 · 22–28 days: 6.2%January 2024 · > 28 days: 5.3%February 2024 · Same day: 43.4%February 2024 · 1 day: 11.0%February 2024 · 2–7 days: 13.3%February 2024 · 8–14 days: 10.6%February 2024 · 15–21 days: 9.1%February 2024 · 22–28 days: 7.0%February 2024 · > 28 days: 5.7%March 2024 · Same day: 45.2%March 2024 · 1 day: 11.2%March 2024 · 2–7 days: 10.2%March 2024 · 8–14 days: 6.3%March 2024 · 15–21 days: 9.7%March 2024 · 22–28 days: 8.7%March 2024 · > 28 days: 8.7%April 2024 · Same day: 46.5%April 2024 · 1 day: 7.6%April 2024 · 2–7 days: 12.9%April 2024 · 8–14 days: 6.9%April 2024 · 15–21 days: 8.6%April 2024 · 22–28 days: 9.6%April 2024 · > 28 days: 7.9%May 2024 · Same day: 47.1%May 2024 · 1 day: 9.2%May 2024 · 2–7 days: 10.7%May 2024 · 8–14 days: 10.5%May 2024 · 15–21 days: 8.8%May 2024 · 22–28 days: 8.5%May 2024 · > 28 days: 5.1%June 2024 · Same day: 47.2%June 2024 · 1 day: 8.1%June 2024 · 2–7 days: 12.1%June 2024 · 8–14 days: 10.7%June 2024 · 15–21 days: 8.5%June 2024 · 22–28 days: 8.5%June 2024 · > 28 days: 4.9%July 2024 · Same day: 49.5%July 2024 · 1 day: 7.1%July 2024 · 2–7 days: 13.9%July 2024 · 8–14 days: 11.6%July 2024 · 15–21 days: 7.6%July 2024 · 22–28 days: 5.9%July 2024 · > 28 days: 4.4%August 2024 · Same day: 52.0%August 2024 · 1 day: 6.0%August 2024 · 2–7 days: 12.6%August 2024 · 8–14 days: 11.4%August 2024 · 15–21 days: 6.3%August 2024 · 22–28 days: 8.0%August 2024 · > 28 days: 3.7%September 2024 · Same day: 47.3%September 2024 · 1 day: 7.8%September 2024 · 2–7 days: 12.1%September 2024 · 8–14 days: 9.5%September 2024 · 15–21 days: 10.7%September 2024 · 22–28 days: 6.1%September 2024 · > 28 days: 6.4%October 2024 · Same day: 36.5%October 2024 · 1 day: 6.1%October 2024 · 2–7 days: 12.6%October 2024 · 8–14 days: 8.1%October 2024 · 15–21 days: 7.9%October 2024 · 22–28 days: 5.8%October 2024 · > 28 days: 23.0%November 2024 · Same day: 47.3%November 2024 · 1 day: 9.7%November 2024 · 2–7 days: 11.3%November 2024 · 8–14 days: 11.0%November 2024 · 15–21 days: 9.4%November 2024 · 22–28 days: 7.9%November 2024 · > 28 days: 3.5%December 2024 · Same day: 47.4%December 2024 · 1 day: 11.1%December 2024 · 2–7 days: 13.1%December 2024 · 8–14 days: 7.7%December 2024 · 15–21 days: 7.2%December 2024 · 22–28 days: 7.7%December 2024 · > 28 days: 5.9%January 2025 · Same day: 43.8%January 2025 · 1 day: 10.1%January 2025 · 2–7 days: 12.7%January 2025 · 8–14 days: 7.9%January 2025 · 15–21 days: 8.7%January 2025 · 22–28 days: 8.5%January 2025 · > 28 days: 8.2%February 2025 · Same day: 47.4%February 2025 · 1 day: 8.7%February 2025 · 2–7 days: 11.9%February 2025 · 8–14 days: 8.9%February 2025 · 15–21 days: 8.8%February 2025 · 22–28 days: 8.5%February 2025 · > 28 days: 5.9%March 2025 · Same day: 50.2%March 2025 · 1 day: 5.4%March 2025 · 2–7 days: 9.9%March 2025 · 8–14 days: 7.6%March 2025 · 15–21 days: 7.3%March 2025 · 22–28 days: 10.8%March 2025 · > 28 days: 8.8%April 2025 · Same day: 37.4%April 2025 · 1 day: 7.9%April 2025 · 2–7 days: 13.0%April 2025 · 8–14 days: 11.1%April 2025 · 15–21 days: 10.4%April 2025 · 22–28 days: 9.7%April 2025 · > 28 days: 10.4%May 2025 · Same day: 36.2%May 2025 · 1 day: 6.2%May 2025 · 2–7 days: 14.3%May 2025 · 8–14 days: 13.8%May 2025 · 15–21 days: 10.4%May 2025 · 22–28 days: 11.3%May 2025 · > 28 days: 7.8%June 2025 · Same day: 37.1%June 2025 · 1 day: 8.6%June 2025 · 2–7 days: 16.2%June 2025 · 8–14 days: 14.6%June 2025 · 15–21 days: 11.5%June 2025 · 22–28 days: 7.5%June 2025 · > 28 days: 4.5%July 2025 · Same day: 38.1%July 2025 · 1 day: 9.6%July 2025 · 2–7 days: 19.7%July 2025 · 8–14 days: 16.4%July 2025 · 15–21 days: 8.9%July 2025 · 22–28 days: 4.7%July 2025 · > 28 days: 2.6%August 2025 · Same day: 34.5%August 2025 · 1 day: 7.5%August 2025 · 2–7 days: 17.4%August 2025 · 8–14 days: 17.0%August 2025 · 15–21 days: 12.3%August 2025 · 22–28 days: 5.9%August 2025 · > 28 days: 5.5%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 49/100
  • High demand (>400 appts/1K)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-3%
Face-to-face %+1.8%
Telephone %+1.4%
Same-day %-5.5%
Appts per 1K-3%
Triage %+1.9%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the face-to-face percentage was 64.6%, which is 6.2% above the practice's trailing average. The video percentage saw a significant increase, rising by 4100% from 0.1% to 4.2%. There was also a 156.9% increase in the triage percentage in May.

Several trends are worth noting. The video percentage has been highly volatile, with a 96.1% drop in April and a 4100% rise in August. The triage percentage also saw a 156.9% increase in May. The same-day percentage has been declining, dropping by 5.5% month-on-month.

To investigate, review whether the sharp rise in video appointments in August aligns with any changes in technology or staff training. Also, verify if the significant increase in triage appointments in May correlates with any changes in referral processes or staffing levels.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-05
value 36.2 · avg 46.1 ± 4.5
triagePct2025-04
value 6.7 · avg 17.2 ± 2.6
sameDayPct2025-04
value 37.4 · avg 46.9 ± 3.7
f2fPct2025-04
value 68.7 · avg 58.4 ± 4
dnaRate2025-04
value 5.1 · avg 3.4 ± 0.7
triagePct2024-10
value 10.5 · avg 18.3 ± 2.5
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
0.1 → 4.2 (+4100%)
videoPct2025-07
0.3 → 0.1 (-66.7%)
videoPct2025-06
0.5 → 0.3 (-40%)
triagePct2025-05
6.7 → 17.3 (+156.9%)
videoPct2025-04
15.4 → 0.6 (-96.1%)
triagePct2025-04
17.7 → 6.7 (-61.9%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

highscore 87/100medium confidence
Last inspection: 2022-09-07 · 43 months ago
  • Current rating is good, and the latest CQC assessment date is 2022-09-07 (43 months ago).
  • This matches the current focused-assessment cohort profile (Good/Outstanding with report window 2017–2022).
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

7.29

Nurse FTE

4.16

Direct Patient Care FTE

3.15

Admin FTE

14.2

1 practices reporting · 100.0% coverage

Staff group mix

GP7.3 FTE · 25%
Nurse4.2 FTE · 14%
Direct Patient Care3.1 FTE · 11%
Admin14.2 FTE · 49%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP7.29 FTE · 10 headcount
Partner1.91 FTE (26%) · 2 hc
Salaried2.82 FTE (39%) · 5 hc
Training (ST/F)2.56 FTE (35%) · 3 hc
Nurses4.16 FTE · 6 headcount
Practice Nurse3.16 FTE (76%) · 5 hc
Advanced / Specialist1.00 FTE (24%) · 1 hc
Admin / Non-clinical14.20 FTE · 17 headcount
Management1.00 FTE (7%) · 1 hc
Reception / Admin11.40 FTE (80%) · 14 hc
Other1.80 FTE (13%) · 2 hc
Direct Patient Care3.15 FTE · 4 headcount
Pharmacist1.00 FTE (32%) · 1 hc
HCA / Nursing Assistant1.15 FTE (37%) · 2 hc
Paramedic1.00 FTE (32%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03161116GP · 2024-03: 6 FTEGP · 2024-04: 6 FTEGP · 2024-05: 6 FTEGP · 2024-06: 6 FTEGP · 2024-07: 6 FTEGP · 2024-08: 6 FTEGP · 2024-09: 6 FTEGP · 2024-10: 7 FTEGP · 2024-11: 7 FTEGP · 2024-12: 8 FTEGP · 2025-01: 8 FTEGP · 2025-02: 7 FTEGP · 2025-03: 7 FTEGP · 2025-04: 6 FTEGP · 2025-05: 5 FTEGP · 2025-06: 5 FTEGP · 2025-07: 5 FTEGP · 2025-08: 5 FTEGP · 2025-09: 6 FTEGP · 2025-10: 7 FTEGP · 2025-11: 7 FTEGP · 2025-12: 7 FTEGP · 2026-01: 6 FTEGP · 2026-02: 8 FTEGP · 2026-03: 7 FTENurse · 2024-03: 3 FTENurse · 2024-04: 3 FTENurse · 2024-05: 3 FTENurse · 2024-06: 3 FTENurse · 2024-07: 3 FTENurse · 2024-08: 3 FTENurse · 2024-09: 3 FTENurse · 2024-10: 3 FTENurse · 2024-11: 3 FTENurse · 2024-12: 3 FTENurse · 2025-01: 3 FTENurse · 2025-02: 3 FTENurse · 2025-03: 3 FTENurse · 2025-04: 3 FTENurse · 2025-05: 3 FTENurse · 2025-06: 6 FTENurse · 2025-07: 6 FTENurse · 2025-08: 6 FTENurse · 2025-09: 6 FTENurse · 2025-10: 6 FTENurse · 2025-11: 6 FTENurse · 2025-12: 6 FTENurse · 2026-01: 6 FTENurse · 2026-02: 6 FTENurse · 2026-03: 4 FTEDPC · 2024-03: 4 FTEDPC · 2024-04: 4 FTEDPC · 2024-05: 4 FTEDPC · 2024-06: 4 FTEDPC · 2024-07: 4 FTEDPC · 2024-08: 4 FTEDPC · 2024-09: 4 FTEDPC · 2024-10: 4 FTEDPC · 2024-11: 4 FTEDPC · 2024-12: 4 FTEDPC · 2025-01: 4 FTEDPC · 2025-02: 4 FTEDPC · 2025-03: 4 FTEDPC · 2025-04: 4 FTEDPC · 2025-05: 4 FTEDPC · 2025-06: 3 FTEDPC · 2025-07: 3 FTEDPC · 2025-08: 3 FTEDPC · 2025-09: 3 FTEDPC · 2025-10: 3 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 3 FTEDPC · 2026-02: 3 FTEDPC · 2026-03: 3 FTEAdmin · 2024-03: 12 FTEAdmin · 2024-04: 12 FTEAdmin · 2024-05: 12 FTEAdmin · 2024-06: 12 FTEAdmin · 2024-07: 12 FTEAdmin · 2024-08: 12 FTEAdmin · 2024-09: 12 FTEAdmin · 2024-10: 12 FTEAdmin · 2024-11: 12 FTEAdmin · 2024-12: 12 FTEAdmin · 2025-01: 12 FTEAdmin · 2025-02: 12 FTEAdmin · 2025-03: 12 FTEAdmin · 2025-04: 12 FTEAdmin · 2025-05: 12 FTEAdmin · 2025-06: 15 FTEAdmin · 2025-07: 15 FTEAdmin · 2025-08: 15 FTEAdmin · 2025-09: 15 FTEAdmin · 2025-10: 14 FTEAdmin · 2025-11: 14 FTEAdmin · 2025-12: 14 FTEAdmin · 2026-01: 14 FTEAdmin · 2026-02: 14 FTEAdmin · 2026-03: 14 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good67.7%
Phone easy12.8%
Website easy38.2%
100.0% coverage

Prescribing volume

1.75

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.