GP Practice

The Om Medical Centre

G82682

Compare to

Registered patients

7,335

NHS Digital list size

GP FTE

6.81

NHS Digital workforce

Patients per GP FTE

1,077

Items per patient

1.95

prescribing volume

GPPS overall good

56.6%

patient experience

Access KPIs · August 2025

Same-day %

44.6%

Month: August 2025

Appts per 1K patients

346

all bookings (incl. triage)

Patient contacts per 1K

342

F2F + phone + video only

28+ day backlog

0.2%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face68.9%
Telephone26.0%
Video / online4.1%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %44.6%43.0%+1.6%
Face-to-face %68.9%58.4%+10.5%
Telephone %26.0%21.9%+4.1%
Appts per 1K345.5479.7-134.2
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080336598Same-day % · 2023-09: 41.7%Same-day % · 2023-10: 40.8%Same-day % · 2023-11: 49.5%Same-day % · 2023-12: 45.1%Same-day % · 2024-01: 46.4%Same-day % · 2024-02: 44.7%Same-day % · 2024-03: 47.7%Same-day % · 2024-04: 41.3%Same-day % · 2024-05: 45.1%Same-day % · 2024-06: 39.9%Same-day % · 2024-07: 42.0%Same-day % · 2024-08: 46.3%Same-day % · 2024-09: 40.9%Same-day % · 2024-10: 43.4%Same-day % · 2024-11: 43.1%Same-day % · 2024-12: 44.5%Same-day % · 2025-01: 46.0%Same-day % · 2025-02: 40.1%Same-day % · 2025-03: 34.8%Same-day % · 2025-04: 44.2%Same-day % · 2025-05: 40.7%Same-day % · 2025-06: 35.2%Same-day % · 2025-07: 38.5%Same-day % · 2025-08: 44.6%F2F % · 2023-09: 87.2%F2F % · 2023-10: 87.4%F2F % · 2023-11: 83.9%F2F % · 2023-12: 84.5%F2F % · 2024-01: 86.1%F2F % · 2024-02: 83.5%F2F % · 2024-03: 82.0%F2F % · 2024-04: 74.2%F2F % · 2024-05: 72.5%F2F % · 2024-06: 73.5%F2F % · 2024-07: 73.6%F2F % · 2024-08: 74.1%F2F % · 2024-09: 74.3%F2F % · 2024-10: 77.6%F2F % · 2024-11: 76.3%F2F % · 2024-12: 73.0%F2F % · 2025-01: 76.0%F2F % · 2025-02: 72.1%F2F % · 2025-03: 73.8%F2F % · 2025-04: 74.8%F2F % · 2025-05: 72.4%F2F % · 2025-06: 71.4%F2F % · 2025-07: 71.4%F2F % · 2025-08: 68.9%Phone % · 2023-09: 10.4%Phone % · 2023-10: 11.2%Phone % · 2023-11: 14.6%Phone % · 2023-12: 13.8%Phone % · 2024-01: 12.6%Phone % · 2024-02: 14.6%Phone % · 2024-03: 16.2%Phone % · 2024-04: 24.1%Phone % · 2024-05: 25.8%Phone % · 2024-06: 25.3%Phone % · 2024-07: 25.4%Phone % · 2024-08: 24.9%Phone % · 2024-09: 24.5%Phone % · 2024-10: 19.8%Phone % · 2024-11: 21.6%Phone % · 2024-12: 22.3%Phone % · 2025-01: 18.5%Phone % · 2025-02: 23.8%Phone % · 2025-03: 23.7%Phone % · 2025-04: 23.3%Phone % · 2025-05: 26.3%Phone % · 2025-06: 27.1%Phone % · 2025-07: 24.3%Phone % · 2025-08: 26.0%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 2.4%Video % · 2025-08: 4.1%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,9402,3442,7483,1522023-09: 2,674 appointments2023-10: 2,871 appointments2023-11: 2,367 appointments2023-12: 2,057 appointments2024-01: 2,468 appointments2024-02: 2,539 appointments2024-03: 2,377 appointments2024-04: 2,596 appointments2024-05: 2,454 appointments2024-06: 2,476 appointments2024-07: 2,172 appointments2024-08: 2,259 appointments2024-09: 2,527 appointments2024-10: 2,553 appointments2024-11: 2,513 appointments2024-12: 2,423 appointments2025-01: 2,838 appointments2025-02: 2,709 appointments2025-03: 2,801 appointments2025-04: 2,351 appointments2025-05: 2,745 appointments2025-06: 2,663 appointments2025-07: 3,035 appointments2025-08: 2,534 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082643203754302023-09: 364.6 appts per 1,000 patients2023-10: 391.4 appts per 1,000 patients2023-11: 322.7 appts per 1,000 patients2023-12: 280.4 appts per 1,000 patients2024-01: 336.5 appts per 1,000 patients2024-02: 346.1 appts per 1,000 patients2024-03: 324.1 appts per 1,000 patients2024-04: 353.9 appts per 1,000 patients2024-05: 334.6 appts per 1,000 patients2024-06: 337.6 appts per 1,000 patients2024-07: 296.1 appts per 1,000 patients2024-08: 308 appts per 1,000 patients2024-09: 344.5 appts per 1,000 patients2024-10: 348.1 appts per 1,000 patients2024-11: 342.6 appts per 1,000 patients2024-12: 330.3 appts per 1,000 patients2025-01: 386.9 appts per 1,000 patients2025-02: 369.3 appts per 1,000 patients2025-03: 381.9 appts per 1,000 patients2025-04: 320.5 appts per 1,000 patients2025-05: 374.2 appts per 1,000 patients2025-06: 363.1 appts per 1,000 patients2025-07: 413.8 appts per 1,000 patients2025-08: 345.5 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 41.7%September 2023 · 1 day: 9.2%September 2023 · 2–7 days: 14.2%September 2023 · 8–14 days: 6.5%September 2023 · 15–21 days: 5.8%September 2023 · 22–28 days: 8.6%September 2023 · > 28 days: 14.0%October 2023 · Same day: 40.8%October 2023 · 1 day: 5.7%October 2023 · 2–7 days: 13.9%October 2023 · 8–14 days: 13.2%October 2023 · 15–21 days: 17.6%October 2023 · 22–28 days: 5.5%October 2023 · > 28 days: 3.3%November 2023 · Same day: 49.5%November 2023 · 1 day: 6.7%November 2023 · 2–7 days: 19.8%November 2023 · 8–14 days: 7.6%November 2023 · 15–21 days: 5.5%November 2023 · 22–28 days: 6.2%November 2023 · > 28 days: 4.7%December 2023 · Same day: 45.1%December 2023 · 1 day: 7.9%December 2023 · 2–7 days: 20.2%December 2023 · 8–14 days: 11.4%December 2023 · 15–21 days: 8.8%December 2023 · 22–28 days: 4.9%December 2023 · > 28 days: 1.7%January 2024 · Same day: 46.4%January 2024 · 1 day: 7.2%January 2024 · 2–7 days: 21.8%January 2024 · 8–14 days: 11.3%January 2024 · 15–21 days: 7.8%January 2024 · 22–28 days: 3.6%January 2024 · > 28 days: 2.0%February 2024 · Same day: 44.7%February 2024 · 1 day: 7.2%February 2024 · 2–7 days: 17.6%February 2024 · 8–14 days: 23.1%February 2024 · 15–21 days: 6.5%February 2024 · 22–28 days: 0.9%March 2024 · Same day: 47.7%March 2024 · 1 day: 6.4%March 2024 · 2–7 days: 21.1%March 2024 · 8–14 days: 13.3%March 2024 · 15–21 days: 8.9%March 2024 · 22–28 days: 2.4%March 2024 · > 28 days: 0.2%April 2024 · Same day: 41.3%April 2024 · 1 day: 8.8%April 2024 · 2–7 days: 25.9%April 2024 · 8–14 days: 18.4%April 2024 · 15–21 days: 3.7%April 2024 · 22–28 days: 1.8%April 2024 · > 28 days: 0.1%May 2024 · Same day: 45.1%May 2024 · 1 day: 5.1%May 2024 · 2–7 days: 24.9%May 2024 · 8–14 days: 22.8%May 2024 · 15–21 days: 2.0%May 2024 · 22–28 days: 0.1%June 2024 · Same day: 39.9%June 2024 · 1 day: 7.7%June 2024 · 2–7 days: 25.5%June 2024 · 8–14 days: 22.6%June 2024 · 15–21 days: 3.2%June 2024 · 22–28 days: 1.2%July 2024 · Same day: 42.0%July 2024 · 1 day: 7.6%July 2024 · 2–7 days: 34.6%July 2024 · 8–14 days: 14.5%July 2024 · 15–21 days: 1.1%July 2024 · 22–28 days: 0.3%August 2024 · Same day: 46.3%August 2024 · 1 day: 6.8%August 2024 · 2–7 days: 26.4%August 2024 · 8–14 days: 14.7%August 2024 · 15–21 days: 4.9%August 2024 · 22–28 days: 0.7%August 2024 · > 28 days: 0.3%September 2024 · Same day: 40.9%September 2024 · 1 day: 6.9%September 2024 · 2–7 days: 34.3%September 2024 · 8–14 days: 14.4%September 2024 · 15–21 days: 3.1%September 2024 · 22–28 days: 0.5%October 2024 · Same day: 43.4%October 2024 · 1 day: 9.8%October 2024 · 2–7 days: 28.0%October 2024 · 8–14 days: 14.8%October 2024 · 15–21 days: 2.8%October 2024 · 22–28 days: 0.9%October 2024 · > 28 days: 0.3%November 2024 · Same day: 43.1%November 2024 · 1 day: 8.8%November 2024 · 2–7 days: 29.2%November 2024 · 8–14 days: 17.3%November 2024 · 15–21 days: 1.4%November 2024 · 22–28 days: 0.2%December 2024 · Same day: 44.5%December 2024 · 1 day: 10.2%December 2024 · 2–7 days: 24.4%December 2024 · 8–14 days: 17.1%December 2024 · 15–21 days: 3.2%December 2024 · 22–28 days: 0.5%January 2025 · Same day: 46.0%January 2025 · 1 day: 9.5%January 2025 · 2–7 days: 23.6%January 2025 · 8–14 days: 13.1%January 2025 · 15–21 days: 6.2%January 2025 · 22–28 days: 1.3%January 2025 · > 28 days: 0.4%February 2025 · Same day: 40.1%February 2025 · 1 day: 9.7%February 2025 · 2–7 days: 24.0%February 2025 · 8–14 days: 21.5%February 2025 · 15–21 days: 3.5%February 2025 · 22–28 days: 1.0%February 2025 · > 28 days: 0.1%March 2025 · Same day: 34.8%March 2025 · 1 day: 6.6%March 2025 · 2–7 days: 30.4%March 2025 · 8–14 days: 24.1%March 2025 · 15–21 days: 3.6%March 2025 · 22–28 days: 0.1%March 2025 · > 28 days: 0.4%April 2025 · Same day: 44.2%April 2025 · 1 day: 6.3%April 2025 · 2–7 days: 18.2%April 2025 · 8–14 days: 16.0%April 2025 · 15–21 days: 11.6%April 2025 · 22–28 days: 3.2%April 2025 · > 28 days: 0.4%May 2025 · Same day: 40.7%May 2025 · 1 day: 5.4%May 2025 · 2–7 days: 22.7%May 2025 · 8–14 days: 19.4%May 2025 · 15–21 days: 10.2%May 2025 · 22–28 days: 1.3%May 2025 · > 28 days: 0.3%June 2025 · Same day: 35.2%June 2025 · 1 day: 10.0%June 2025 · 2–7 days: 24.1%June 2025 · 8–14 days: 21.8%June 2025 · 15–21 days: 7.7%June 2025 · 22–28 days: 1.1%July 2025 · Same day: 38.5%July 2025 · 1 day: 7.7%July 2025 · 2–7 days: 24.1%July 2025 · 8–14 days: 23.1%July 2025 · 15–21 days: 5.2%July 2025 · 22–28 days: 1.0%July 2025 · > 28 days: 0.4%August 2025 · Same day: 44.6%August 2025 · 1 day: 7.1%August 2025 · 2–7 days: 19.8%August 2025 · 8–14 days: 18.2%August 2025 · 15–21 days: 8.5%August 2025 · 22–28 days: 1.5%August 2025 · > 28 days: 0.2%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 40/100
  • Moderate demand
  • Elevated DNA rate (5.9%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.7%
Face-to-face %-1.4%
Telephone %+1.7%
Same-day %+1.9%
Appts per 1K+0.7%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In August 2025, face-to-face appointments dropped to 68.9%, below the practice's trailing average of 73.9%. This is the most significant deviation from the norm this month.

Several trends are worth noting. The DNA rate has been decreasing since June 2024, with a notable drop of 1.4% in August. The telephone consultation percentage has increased by 1.7% month-on-month, while the same-day appointment percentage has risen by 1.9%. These shifts may indicate changes in patient preferences or operational adjustments.

To investigate these trends, review the DNA rate to confirm it is not an artefact and assess whether the increase in telephone and same-day appointments aligns with any recent policy changes or staffing adjustments.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

f2fPct2025-08
value 68.9 · avg 73.9 ± 1.9
dnaRate2025-08
value 4.9 · avg 6.3 ± 0.5
total2025-07
value 3035 · avg 2546.2 ± 205.6
sameDayPct2025-06
value 35.2 · avg 42.2 ± 3
sameDayPct2025-03
value 34.8 · avg 43.4 ± 2.5
total2025-01
value 2838 · avg 2446.4 ± 119.2
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-08
2.4 → 4.1 (+70.8%)
dnaRate2024-06
5.3 → 7.6 (+43.4%)
phonePct2024-04
16.2 → 24.1 (+48.8%)
phonePct2023-11
11.2 → 14.6 (+30.4%)
phonePct2023-09
18.2 → 10.4 (-42.9%)
phonePct2023-06
11.1 → 15.3 (+37.8%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2019-04-03 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2019-04-03.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

6.81

Nurse FTE

2.21

Direct Patient Care FTE

1.89

Admin FTE

11.67

1 practices reporting · 100.0% coverage

Staff group mix

GP6.8 FTE · 30%
Nurse2.2 FTE · 10%
Direct Patient Care1.9 FTE · 8%
Admin11.7 FTE · 52%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP6.82 FTE · 11 headcount
Partner0.99 FTE (15%) · 1 hc
Salaried1.32 FTE (19%) · 3 hc
Training (ST/F)3.84 FTE (56%) · 4 hc
Locum0.67 FTE (10%) · 3 hc
Nurses2.21 FTE · 3 headcount
Practice Nurse0.72 FTE (33%) · 1 hc
Advanced / Specialist0.64 FTE (29%) · 1 hc
Trainee0.85 FTE (38%) · 1 hc
Admin / Non-clinical11.67 FTE · 20 headcount
Management2.53 FTE (22%) · 4 hc
Reception / Admin6.91 FTE (59%) · 11 hc
Other2.23 FTE (19%) · 5 hc
Direct Patient Care1.89 FTE · 3 headcount
HCA / Nursing Assistant0.93 FTE (49%) · 2 hc
Other0.96 FTE (51%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304913GP · 2024-03: 4 FTEGP · 2024-04: 4 FTEGP · 2024-05: 4 FTEGP · 2024-06: 4 FTEGP · 2024-07: 4 FTEGP · 2024-08: 3 FTEGP · 2024-09: 3 FTEGP · 2024-10: 3 FTEGP · 2024-11: 3 FTEGP · 2024-12: 3 FTEGP · 2025-01: 3 FTEGP · 2025-02: 3 FTEGP · 2025-03: 3 FTEGP · 2025-04: 3 FTEGP · 2025-05: 3 FTEGP · 2025-06: 3 FTEGP · 2025-07: 3 FTEGP · 2025-08: 2 FTEGP · 2025-09: 2 FTEGP · 2025-10: 3 FTEGP · 2025-11: 3 FTEGP · 2025-12: 3 FTEGP · 2026-01: 4 FTEGP · 2026-02: 6 FTEGP · 2026-03: 7 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 2 FTENurse · 2025-06: 2 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 2 FTEDPC · 2025-12: 2 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 1 FTEAdmin · 2024-04: 1 FTEAdmin · 2024-05: 1 FTEAdmin · 2024-06: 1 FTEAdmin · 2024-07: 1 FTEAdmin · 2024-08: 1 FTEAdmin · 2024-09: 1 FTEAdmin · 2024-10: 1 FTEAdmin · 2024-11: 1 FTEAdmin · 2024-12: 1 FTEAdmin · 2025-01: 1 FTEAdmin · 2025-02: 1 FTEAdmin · 2025-03: 12 FTEAdmin · 2025-04: 12 FTEAdmin · 2025-05: 12 FTEAdmin · 2025-06: 12 FTEAdmin · 2025-07: 12 FTEAdmin · 2025-08: 12 FTEAdmin · 2025-09: 12 FTEAdmin · 2025-10: 12 FTEAdmin · 2025-11: 12 FTEAdmin · 2025-12: 12 FTEAdmin · 2026-01: 12 FTEAdmin · 2026-02: 12 FTEAdmin · 2026-03: 12 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good56.6%
Phone easy8.5%
Website easy77.2%
100.0% coverage

Prescribing volume

1.95

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.