GP Practice

Gallions Reach Health Centre

G83012

Compare to

Registered patients

15,810

NHS Digital list size

GP FTE

11.63

NHS Digital workforce

Patients per GP FTE

1,359

Items per patient

1.45

prescribing volume

GPPS overall good

83.7%

patient experience

Access KPIs · August 2025

Same-day %

53%

Month: August 2025

Appts per 1K patients

358

all bookings (incl. triage)

Patient contacts per 1K

356

F2F + phone + video only

28+ day backlog

3.4%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face76.2%
Telephone23.1%
Triage0.6%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %53.0%43.0%+10.0%
Face-to-face %76.2%58.4%+17.8%
Telephone %23.1%21.9%+1.2%
Appts per 1K358.1479.7-121.6
Triage %0.6%8.7%-8.1%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080295887Same-day % · 2023-09: 63.9%Same-day % · 2023-10: 59.7%Same-day % · 2023-11: 60.1%Same-day % · 2023-12: 64.6%Same-day % · 2024-01: 61.1%Same-day % · 2024-02: 57.8%Same-day % · 2024-03: 56.1%Same-day % · 2024-04: 57.8%Same-day % · 2024-05: 57.5%Same-day % · 2024-06: 57.2%Same-day % · 2024-07: 58.1%Same-day % · 2024-08: 61.3%Same-day % · 2024-09: 59.2%Same-day % · 2024-10: 52.2%Same-day % · 2024-11: 58.0%Same-day % · 2024-12: 61.6%Same-day % · 2025-01: 60.4%Same-day % · 2025-02: 55.7%Same-day % · 2025-03: 53.4%Same-day % · 2025-04: 54.1%Same-day % · 2025-05: 53.5%Same-day % · 2025-06: 52.4%Same-day % · 2025-07: 54.8%Same-day % · 2025-08: 53.0%F2F % · 2023-09: 73.3%F2F % · 2023-10: 77.1%F2F % · 2023-11: 73.2%F2F % · 2023-12: 73.4%F2F % · 2024-01: 73.6%F2F % · 2024-02: 73.7%F2F % · 2024-03: 74.4%F2F % · 2024-04: 73.5%F2F % · 2024-05: 72.8%F2F % · 2024-06: 74.3%F2F % · 2024-07: 75.9%F2F % · 2024-08: 74.2%F2F % · 2024-09: 74.6%F2F % · 2024-10: 77.8%F2F % · 2024-11: 76.6%F2F % · 2024-12: 74.0%F2F % · 2025-01: 74.0%F2F % · 2025-02: 76.3%F2F % · 2025-03: 72.9%F2F % · 2025-04: 74.2%F2F % · 2025-05: 75.2%F2F % · 2025-06: 75.0%F2F % · 2025-07: 72.7%F2F % · 2025-08: 76.2%Phone % · 2023-09: 26.7%Phone % · 2023-10: 22.9%Phone % · 2023-11: 26.8%Phone % · 2023-12: 26.6%Phone % · 2024-01: 26.4%Phone % · 2024-02: 26.3%Phone % · 2024-03: 25.6%Phone % · 2024-04: 26.5%Phone % · 2024-05: 27.2%Phone % · 2024-06: 25.7%Phone % · 2024-07: 23.9%Phone % · 2024-08: 25.4%Phone % · 2024-09: 24.9%Phone % · 2024-10: 20.8%Phone % · 2024-11: 22.6%Phone % · 2024-12: 25.4%Phone % · 2025-01: 25.7%Phone % · 2025-02: 23.0%Phone % · 2025-03: 26.5%Phone % · 2025-04: 25.3%Phone % · 2025-05: 24.2%Phone % · 2025-06: 24.4%Phone % · 2025-07: 26.6%Phone % · 2025-08: 23.1%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.5%Triage % · 2024-07: 0.8%Triage % · 2024-08: 0.7%Triage % · 2024-09: 0.8%Triage % · 2024-10: 0.8%Triage % · 2024-11: 0.7%Triage % · 2024-12: 1.2%Triage % · 2025-01: 1.1%Triage % · 2025-02: 0.9%Triage % · 2025-03: 1.2%Triage % · 2025-04: 0.8%Triage % · 2025-05: 0.7%Triage % · 2025-06: 0.8%Triage % · 2025-07: 0.8%Triage % · 2025-08: 0.6%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-084,7105,5016,2927,0832023-09: 5,194 appointments2023-10: 6,101 appointments2023-11: 5,572 appointments2023-12: 4,940 appointments2024-01: 5,965 appointments2024-02: 5,596 appointments2024-03: 5,467 appointments2024-04: 5,444 appointments2024-05: 5,551 appointments2024-06: 5,447 appointments2024-07: 5,997 appointments2024-08: 5,461 appointments2024-09: 5,519 appointments2024-10: 6,853 appointments2024-11: 6,016 appointments2024-12: 5,398 appointments2025-01: 5,843 appointments2025-02: 6,047 appointments2025-03: 5,864 appointments2025-04: 5,751 appointments2025-05: 5,775 appointments2025-06: 6,253 appointments2025-07: 6,183 appointments2025-08: 5,662 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082983483984482023-09: 328.5 appts per 1,000 patients2023-10: 385.9 appts per 1,000 patients2023-11: 352.4 appts per 1,000 patients2023-12: 312.5 appts per 1,000 patients2024-01: 377.3 appts per 1,000 patients2024-02: 354 appts per 1,000 patients2024-03: 345.8 appts per 1,000 patients2024-04: 344.3 appts per 1,000 patients2024-05: 351.1 appts per 1,000 patients2024-06: 344.5 appts per 1,000 patients2024-07: 379.3 appts per 1,000 patients2024-08: 345.4 appts per 1,000 patients2024-09: 349.1 appts per 1,000 patients2024-10: 433.5 appts per 1,000 patients2024-11: 380.5 appts per 1,000 patients2024-12: 341.4 appts per 1,000 patients2025-01: 369.6 appts per 1,000 patients2025-02: 382.5 appts per 1,000 patients2025-03: 370.9 appts per 1,000 patients2025-04: 363.8 appts per 1,000 patients2025-05: 365.3 appts per 1,000 patients2025-06: 395.5 appts per 1,000 patients2025-07: 391.1 appts per 1,000 patients2025-08: 358.1 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 63.9%September 2023 · 1 day: 5.2%September 2023 · 2–7 days: 14.3%September 2023 · 8–14 days: 8.5%September 2023 · 15–21 days: 2.7%September 2023 · 22–28 days: 1.0%September 2023 · > 28 days: 4.5%October 2023 · Same day: 59.7%October 2023 · 1 day: 4.5%October 2023 · 2–7 days: 16.9%October 2023 · 8–14 days: 11.4%October 2023 · 15–21 days: 3.5%October 2023 · 22–28 days: 0.8%October 2023 · > 28 days: 3.2%November 2023 · Same day: 60.1%November 2023 · 1 day: 5.9%November 2023 · 2–7 days: 16.4%November 2023 · 8–14 days: 9.9%November 2023 · 15–21 days: 2.2%November 2023 · 22–28 days: 0.9%November 2023 · > 28 days: 4.6%December 2023 · Same day: 64.6%December 2023 · 1 day: 4.5%December 2023 · 2–7 days: 14.8%December 2023 · 8–14 days: 10.0%December 2023 · 15–21 days: 1.6%December 2023 · 22–28 days: 0.9%December 2023 · > 28 days: 3.7%January 2024 · Same day: 61.1%January 2024 · 1 day: 6.1%January 2024 · 2–7 days: 17.5%January 2024 · 8–14 days: 8.1%January 2024 · 15–21 days: 1.9%January 2024 · 22–28 days: 1.3%January 2024 · > 28 days: 4.1%February 2024 · Same day: 57.8%February 2024 · 1 day: 6.9%February 2024 · 2–7 days: 15.2%February 2024 · 8–14 days: 10.9%February 2024 · 15–21 days: 4.4%February 2024 · 22–28 days: 1.8%February 2024 · > 28 days: 3.1%March 2024 · Same day: 56.1%March 2024 · 1 day: 6.3%March 2024 · 2–7 days: 15.6%March 2024 · 8–14 days: 8.7%March 2024 · 15–21 days: 6.9%March 2024 · 22–28 days: 2.1%March 2024 · > 28 days: 4.3%April 2024 · Same day: 57.8%April 2024 · 1 day: 7.2%April 2024 · 2–7 days: 13.6%April 2024 · 8–14 days: 8.6%April 2024 · 15–21 days: 6.4%April 2024 · 22–28 days: 2.9%April 2024 · > 28 days: 3.6%May 2024 · Same day: 57.5%May 2024 · 1 day: 6.9%May 2024 · 2–7 days: 13.5%May 2024 · 8–14 days: 12.2%May 2024 · 15–21 days: 4.0%May 2024 · 22–28 days: 1.4%May 2024 · > 28 days: 4.6%June 2024 · Same day: 57.2%June 2024 · 1 day: 7.6%June 2024 · 2–7 days: 16.4%June 2024 · 8–14 days: 9.1%June 2024 · 15–21 days: 3.1%June 2024 · 22–28 days: 2.3%June 2024 · > 28 days: 4.3%July 2024 · Same day: 58.1%July 2024 · 1 day: 8.2%July 2024 · 2–7 days: 17.3%July 2024 · 8–14 days: 8.8%July 2024 · 15–21 days: 2.4%July 2024 · 22–28 days: 0.8%July 2024 · > 28 days: 4.5%August 2024 · Same day: 61.3%August 2024 · 1 day: 7.3%August 2024 · 2–7 days: 18.3%August 2024 · 8–14 days: 7.1%August 2024 · 15–21 days: 1.6%August 2024 · 22–28 days: 0.5%August 2024 · > 28 days: 3.9%September 2024 · Same day: 59.2%September 2024 · 1 day: 6.6%September 2024 · 2–7 days: 16.7%September 2024 · 8–14 days: 8.8%September 2024 · 15–21 days: 1.1%September 2024 · 22–28 days: 1.2%September 2024 · > 28 days: 6.5%October 2024 · Same day: 52.2%October 2024 · 1 day: 7.7%October 2024 · 2–7 days: 23.3%October 2024 · 8–14 days: 11.2%October 2024 · 15–21 days: 1.7%October 2024 · 22–28 days: 0.9%October 2024 · > 28 days: 3.1%November 2024 · Same day: 58.0%November 2024 · 1 day: 8.2%November 2024 · 2–7 days: 16.1%November 2024 · 8–14 days: 8.0%November 2024 · 15–21 days: 3.4%November 2024 · 22–28 days: 1.3%November 2024 · > 28 days: 4.9%December 2024 · Same day: 61.6%December 2024 · 1 day: 6.5%December 2024 · 2–7 days: 14.6%December 2024 · 8–14 days: 8.6%December 2024 · 15–21 days: 3.0%December 2024 · 22–28 days: 1.3%December 2024 · > 28 days: 4.4%January 2025 · Same day: 60.4%January 2025 · 1 day: 6.8%January 2025 · 2–7 days: 15.0%January 2025 · 8–14 days: 9.3%January 2025 · 15–21 days: 2.6%January 2025 · 22–28 days: 1.5%January 2025 · > 28 days: 4.4%February 2025 · Same day: 55.7%February 2025 · 1 day: 5.8%February 2025 · 2–7 days: 14.3%February 2025 · 8–14 days: 14.4%February 2025 · 15–21 days: 3.2%February 2025 · 22–28 days: 1.4%February 2025 · > 28 days: 5.2%March 2025 · Same day: 53.4%March 2025 · 1 day: 5.8%March 2025 · 2–7 days: 16.8%March 2025 · 8–14 days: 13.9%March 2025 · 15–21 days: 4.6%March 2025 · 22–28 days: 1.4%March 2025 · > 28 days: 4.1%April 2025 · Same day: 54.1%April 2025 · 1 day: 9.0%April 2025 · 2–7 days: 16.4%April 2025 · 8–14 days: 11.0%April 2025 · 15–21 days: 4.3%April 2025 · 22–28 days: 1.3%April 2025 · > 28 days: 3.9%May 2025 · Same day: 53.5%May 2025 · 1 day: 9.0%May 2025 · 2–7 days: 18.2%May 2025 · 8–14 days: 10.3%May 2025 · 15–21 days: 3.5%May 2025 · 22–28 days: 1.6%May 2025 · > 28 days: 3.9%June 2025 · Same day: 52.4%June 2025 · 1 day: 8.8%June 2025 · 2–7 days: 22.1%June 2025 · 8–14 days: 9.4%June 2025 · 15–21 days: 2.3%June 2025 · 22–28 days: 1.9%June 2025 · > 28 days: 3.1%July 2025 · Same day: 54.8%July 2025 · 1 day: 8.9%July 2025 · 2–7 days: 16.3%July 2025 · 8–14 days: 12.2%July 2025 · 15–21 days: 2.6%July 2025 · 22–28 days: 1.7%July 2025 · > 28 days: 3.7%August 2025 · Same day: 53.0%August 2025 · 1 day: 8.1%August 2025 · 2–7 days: 15.2%August 2025 · 8–14 days: 13.8%August 2025 · 15–21 days: 5.1%August 2025 · 22–28 days: 1.4%August 2025 · > 28 days: 3.4%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 51/100
  • Moderate demand
  • High DNA rate (9.6%)

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.4%
Face-to-face %+0.5%
Telephone %-1.5%
Same-day %-0.1%
Appts per 1K+0.4%
Triage %-9.7%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the DNA rate at Gallions Reach Health Centre is 9.6%, which is higher than the practice's trailing average of 7.8%. This is a notable increase from the previous month and should be monitored closely.

Several trends and step changes are worth noting. The DNA rate has shown a significant upward trend, increasing by 83.6% in 2025-02. Additionally, the triage percentage has seen a sharp decline, dropping by 35.9% in 2025-04. These shifts could indicate changes in patient behavior or operational challenges.

To investigate these trends, the practice manager should review the DNA rate increase in 2025-02 to understand its causes. Also, examining the sharp decline in triage percentage in 2025-04 could reveal any changes in triage policies or workflow adjustments.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written 2 days ago). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

dnaRate2025-02
value 12.3 · avg 7.8 ± 1.3
triagePct2024-12
value 1.2 · avg 0.4 ± 0.4
sameDayPct2024-10
value 52.2 · avg 59.2 ± 2.2
phonePct2024-10
value 20.8 · avg 25.7 ± 1.2
f2fPct2024-10
value 77.8 · avg 74.2 ± 1.2
total2024-10
value 6853 · avg 5588.3 ± 298.7
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

triagePct2025-04
1.2 → 0.8 (-35.9%)
triagePct2025-03
0.9 → 1.2 (+33.7%)
dnaRate2025-02
6.7 → 12.3 (+83.6%)
triagePct2024-12
0.7 → 1.2 (+61%)
dnaRate2024-12
8.9 → 6.2 (-30.3%)
dnaRate2024-09
6.5 → 9.9 (+52.3%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2016-11-15 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2016-11-15.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

11.63

Nurse FTE

2.24

Direct Patient Care FTE

2.88

Admin FTE

12.92

1 practices reporting · 100.0% coverage

Staff group mix

GP11.6 FTE · 39%
Nurse2.2 FTE · 8%
Direct Patient Care2.9 FTE · 10%
Admin12.9 FTE · 44%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP11.63 FTE · 16 headcount
Partner3.39 FTE (29%) · 5 hc
Salaried2.05 FTE (18%) · 5 hc
Training (ST/F)6.19 FTE (53%) · 6 hc
Nurses2.24 FTE · 3 headcount
Practice Nurse2.24 FTE (100%) · 3 hc
Admin / Non-clinical12.92 FTE · 15 headcount
Management0.96 FTE (7%) · 1 hc
Reception / Admin8.27 FTE (64%) · 10 hc
Other3.69 FTE (29%) · 4 hc
Direct Patient Care2.88 FTE · 3 headcount
HCA / Nursing Assistant2.88 FTE (100%) · 3 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-03151014GP · 2024-03: 11 FTEGP · 2024-04: 12 FTEGP · 2024-05: 12 FTEGP · 2024-06: 11 FTEGP · 2024-07: 11 FTEGP · 2024-08: 11 FTEGP · 2024-09: 11 FTEGP · 2024-10: 10 FTEGP · 2024-11: 10 FTEGP · 2024-12: 11 FTEGP · 2025-01: 10 FTEGP · 2025-02: 8 FTEGP · 2025-03: 9 FTEGP · 2025-04: 9 FTEGP · 2025-05: 9 FTEGP · 2025-06: 8 FTEGP · 2025-07: 9 FTEGP · 2025-08: 12 FTEGP · 2025-09: 11 FTEGP · 2025-10: 11 FTEGP · 2025-11: 11 FTEGP · 2025-12: 11 FTEGP · 2026-01: 11 FTEGP · 2026-02: 12 FTEGP · 2026-03: 12 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 2 FTENurse · 2024-12: 2 FTENurse · 2025-01: 2 FTENurse · 2025-02: 2 FTENurse · 2025-03: 2 FTENurse · 2025-04: 2 FTENurse · 2025-05: 2 FTENurse · 2025-06: 2 FTENurse · 2025-07: 2 FTENurse · 2025-08: 2 FTENurse · 2025-09: 2 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 2 FTEDPC · 2024-04: 2 FTEDPC · 2024-05: 2 FTEDPC · 2024-06: 2 FTEDPC · 2024-07: 2 FTEDPC · 2024-08: 2 FTEDPC · 2024-09: 2 FTEDPC · 2024-10: 2 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 3 FTEDPC · 2025-08: 3 FTEDPC · 2025-09: 3 FTEDPC · 2025-10: 3 FTEDPC · 2025-11: 3 FTEDPC · 2025-12: 3 FTEDPC · 2026-01: 3 FTEDPC · 2026-02: 3 FTEDPC · 2026-03: 3 FTEAdmin · 2024-03: 10 FTEAdmin · 2024-04: 10 FTEAdmin · 2024-05: 10 FTEAdmin · 2024-06: 9 FTEAdmin · 2024-07: 9 FTEAdmin · 2024-08: 9 FTEAdmin · 2024-09: 7 FTEAdmin · 2024-10: 7 FTEAdmin · 2024-11: 7 FTEAdmin · 2024-12: 7 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 7 FTEAdmin · 2025-04: 7 FTEAdmin · 2025-05: 7 FTEAdmin · 2025-06: 7 FTEAdmin · 2025-07: 13 FTEAdmin · 2025-08: 12 FTEAdmin · 2025-09: 13 FTEAdmin · 2025-10: 13 FTEAdmin · 2025-11: 13 FTEAdmin · 2025-12: 13 FTEAdmin · 2026-01: 13 FTEAdmin · 2026-02: 13 FTEAdmin · 2026-03: 13 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good83.7%
Phone easy24.5%
Website easy55.2%
100.0% coverage

Prescribing volume

1.45

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.