GP Practice

Elm Lodge Surgery

G85051

Compare to

Registered patients

9,178

NHS Digital list size

GP FTE

3.67

NHS Digital workforce

Patients per GP FTE

2,501

Items per patient

1.03

prescribing volume

GPPS overall good

92.6%

patient experience

Access KPIs · August 2025

Same-day %

53.1%

Month: August 2025

Appts per 1K patients

264

all bookings (incl. triage)

Patient contacts per 1K

258

F2F + phone + video only

28+ day backlog

1.4%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face48.6%
Telephone49.2%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %53.1%43.0%+10.1%
Face-to-face %48.6%58.4%-9.8%
Telephone %49.2%21.9%+27.3%
Appts per 1K263.9479.7-215.8
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080244872Same-day % · 2023-09: 49.6%Same-day % · 2023-10: 46.1%Same-day % · 2023-11: 49.2%Same-day % · 2023-12: 55.3%Same-day % · 2024-01: 52.8%Same-day % · 2024-02: 52.0%Same-day % · 2024-03: 55.1%Same-day % · 2024-04: 55.8%Same-day % · 2024-05: 55.2%Same-day % · 2024-06: 55.2%Same-day % · 2024-07: 53.5%Same-day % · 2024-08: 54.9%Same-day % · 2024-09: 52.9%Same-day % · 2024-10: 50.0%Same-day % · 2024-11: 51.3%Same-day % · 2024-12: 54.3%Same-day % · 2025-01: 53.7%Same-day % · 2025-02: 53.8%Same-day % · 2025-03: 53.3%Same-day % · 2025-04: 50.7%Same-day % · 2025-05: 51.3%Same-day % · 2025-06: 52.4%Same-day % · 2025-07: 50.1%Same-day % · 2025-08: 53.1%F2F % · 2023-09: 58.2%F2F % · 2023-10: 64.3%F2F % · 2023-11: 60.2%F2F % · 2023-12: 57.8%F2F % · 2024-01: 52.4%F2F % · 2024-02: 52.4%F2F % · 2024-03: 54.8%F2F % · 2024-04: 51.4%F2F % · 2024-05: 51.4%F2F % · 2024-06: 52.9%F2F % · 2024-07: 50.5%F2F % · 2024-08: 46.4%F2F % · 2024-09: 49.9%F2F % · 2024-10: 55.7%F2F % · 2024-11: 53.9%F2F % · 2024-12: 51.6%F2F % · 2025-01: 51.7%F2F % · 2025-02: 50.3%F2F % · 2025-03: 50.9%F2F % · 2025-04: 50.2%F2F % · 2025-05: 50.1%F2F % · 2025-06: 50.5%F2F % · 2025-07: 51.5%F2F % · 2025-08: 48.6%Phone % · 2023-09: 40.6%Phone % · 2023-10: 33.9%Phone % · 2023-11: 38.3%Phone % · 2023-12: 40.7%Phone % · 2024-01: 45.7%Phone % · 2024-02: 45.7%Phone % · 2024-03: 43.7%Phone % · 2024-04: 47.5%Phone % · 2024-05: 46.5%Phone % · 2024-06: 45.3%Phone % · 2024-07: 46.9%Phone % · 2024-08: 51.5%Phone % · 2024-09: 48.3%Phone % · 2024-10: 41.4%Phone % · 2024-11: 44.5%Phone % · 2024-12: 48.4%Phone % · 2025-01: 47.5%Phone % · 2025-02: 48.4%Phone % · 2025-03: 47.2%Phone % · 2025-04: 48.1%Phone % · 2025-05: 49.0%Phone % · 2025-06: 48.2%Phone % · 2025-07: 46.9%Phone % · 2025-08: 49.2%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.0%Video % · 2024-07: 0.0%Video % · 2024-08: 0.0%Video % · 2024-09: 0.0%Video % · 2024-10: 0.0%Video % · 2024-11: 0.0%Video % · 2024-12: 0.0%Video % · 2025-01: 0.0%Video % · 2025-02: 0.0%Video % · 2025-03: 0.0%Video % · 2025-04: 0.0%Video % · 2025-05: 0.0%Video % · 2025-06: 0.0%Video % · 2025-07: 0.0%Video % · 2025-08: 0.0%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 0.0%Triage % · 2024-04: 0.0%Triage % · 2024-05: 0.0%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-082,2702,7943,3173,8412023-09: 2,794 appointments2023-10: 3,452 appointments2023-11: 2,993 appointments2023-12: 2,671 appointments2024-01: 3,233 appointments2024-02: 3,028 appointments2024-03: 2,683 appointments2024-04: 2,672 appointments2024-05: 2,600 appointments2024-06: 2,481 appointments2024-07: 2,759 appointments2024-08: 2,637 appointments2024-09: 3,109 appointments2024-10: 3,689 appointments2024-11: 3,219 appointments2024-12: 2,808 appointments2025-01: 3,068 appointments2025-02: 2,717 appointments2025-03: 2,931 appointments2025-04: 2,794 appointments2025-05: 2,718 appointments2025-06: 2,907 appointments2025-07: 3,002 appointments2025-08: 2,422 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082473043614182023-09: 304.4 appts per 1,000 patients2023-10: 376.1 appts per 1,000 patients2023-11: 326.1 appts per 1,000 patients2023-12: 291 appts per 1,000 patients2024-01: 352.3 appts per 1,000 patients2024-02: 329.9 appts per 1,000 patients2024-03: 292.3 appts per 1,000 patients2024-04: 291.1 appts per 1,000 patients2024-05: 283.3 appts per 1,000 patients2024-06: 270.3 appts per 1,000 patients2024-07: 300.6 appts per 1,000 patients2024-08: 287.3 appts per 1,000 patients2024-09: 338.7 appts per 1,000 patients2024-10: 401.9 appts per 1,000 patients2024-11: 350.7 appts per 1,000 patients2024-12: 305.9 appts per 1,000 patients2025-01: 334.3 appts per 1,000 patients2025-02: 296 appts per 1,000 patients2025-03: 319.4 appts per 1,000 patients2025-04: 304.4 appts per 1,000 patients2025-05: 296.1 appts per 1,000 patients2025-06: 316.7 appts per 1,000 patients2025-07: 327.1 appts per 1,000 patients2025-08: 263.9 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 49.6%September 2023 · 1 day: 5.5%September 2023 · 2–7 days: 16.8%September 2023 · 8–14 days: 16.0%September 2023 · 15–21 days: 6.7%September 2023 · 22–28 days: 2.4%September 2023 · > 28 days: 3.1%October 2023 · Same day: 46.1%October 2023 · 1 day: 6.1%October 2023 · 2–7 days: 26.5%October 2023 · 8–14 days: 13.6%October 2023 · 15–21 days: 4.4%October 2023 · 22–28 days: 2.2%October 2023 · > 28 days: 1.1%November 2023 · Same day: 49.2%November 2023 · 1 day: 5.5%November 2023 · 2–7 days: 24.1%November 2023 · 8–14 days: 12.1%November 2023 · 15–21 days: 4.8%November 2023 · 22–28 days: 2.5%November 2023 · > 28 days: 1.7%December 2023 · Same day: 55.3%December 2023 · 1 day: 6.0%December 2023 · 2–7 days: 17.3%December 2023 · 8–14 days: 13.7%December 2023 · 15–21 days: 4.0%December 2023 · 22–28 days: 2.2%December 2023 · > 28 days: 1.5%January 2024 · Same day: 52.8%January 2024 · 1 day: 6.2%January 2024 · 2–7 days: 20.3%January 2024 · 8–14 days: 12.5%January 2024 · 15–21 days: 4.7%January 2024 · 22–28 days: 2.1%January 2024 · > 28 days: 1.4%February 2024 · Same day: 52.0%February 2024 · 1 day: 7.5%February 2024 · 2–7 days: 17.6%February 2024 · 8–14 days: 13.2%February 2024 · 15–21 days: 6.7%February 2024 · 22–28 days: 1.9%February 2024 · > 28 days: 1.0%March 2024 · Same day: 55.1%March 2024 · 1 day: 7.3%March 2024 · 2–7 days: 14.4%March 2024 · 8–14 days: 13.6%March 2024 · 15–21 days: 7.1%March 2024 · 22–28 days: 1.7%March 2024 · > 28 days: 0.9%April 2024 · Same day: 55.8%April 2024 · 1 day: 6.9%April 2024 · 2–7 days: 10.5%April 2024 · 8–14 days: 10.1%April 2024 · 15–21 days: 10.6%April 2024 · 22–28 days: 3.0%April 2024 · > 28 days: 3.1%May 2024 · Same day: 55.2%May 2024 · 1 day: 6.4%May 2024 · 2–7 days: 12.4%May 2024 · 8–14 days: 13.3%May 2024 · 15–21 days: 8.4%May 2024 · 22–28 days: 3.0%May 2024 · > 28 days: 1.3%June 2024 · Same day: 55.2%June 2024 · 1 day: 5.6%June 2024 · 2–7 days: 11.0%June 2024 · 8–14 days: 14.5%June 2024 · 15–21 days: 10.8%June 2024 · 22–28 days: 1.9%June 2024 · > 28 days: 1.2%July 2024 · Same day: 53.5%July 2024 · 1 day: 6.9%July 2024 · 2–7 days: 18.7%July 2024 · 8–14 days: 12.2%July 2024 · 15–21 days: 5.7%July 2024 · 22–28 days: 1.2%July 2024 · > 28 days: 1.8%August 2024 · Same day: 54.9%August 2024 · 1 day: 6.0%August 2024 · 2–7 days: 21.1%August 2024 · 8–14 days: 11.5%August 2024 · 15–21 days: 3.9%August 2024 · 22–28 days: 1.5%August 2024 · > 28 days: 1.1%September 2024 · Same day: 52.9%September 2024 · 1 day: 4.8%September 2024 · 2–7 days: 20.7%September 2024 · 8–14 days: 11.9%September 2024 · 15–21 days: 4.9%September 2024 · 22–28 days: 3.0%September 2024 · > 28 days: 1.7%October 2024 · Same day: 50.0%October 2024 · 1 day: 6.6%October 2024 · 2–7 days: 14.6%October 2024 · 8–14 days: 20.0%October 2024 · 15–21 days: 6.4%October 2024 · 22–28 days: 1.4%October 2024 · > 28 days: 1.0%November 2024 · Same day: 51.3%November 2024 · 1 day: 6.3%November 2024 · 2–7 days: 15.4%November 2024 · 8–14 days: 17.1%November 2024 · 15–21 days: 7.1%November 2024 · 22–28 days: 1.9%November 2024 · > 28 days: 0.8%December 2024 · Same day: 54.3%December 2024 · 1 day: 4.8%December 2024 · 2–7 days: 14.2%December 2024 · 8–14 days: 16.1%December 2024 · 15–21 days: 7.9%December 2024 · 22–28 days: 2.0%December 2024 · > 28 days: 0.6%January 2025 · Same day: 53.7%January 2025 · 1 day: 5.3%January 2025 · 2–7 days: 17.4%January 2025 · 8–14 days: 13.2%January 2025 · 15–21 days: 6.6%January 2025 · 22–28 days: 2.1%January 2025 · > 28 days: 1.8%February 2025 · Same day: 53.8%February 2025 · 1 day: 5.8%February 2025 · 2–7 days: 14.4%February 2025 · 8–14 days: 15.3%February 2025 · 15–21 days: 7.5%February 2025 · 22–28 days: 2.1%February 2025 · > 28 days: 1.2%March 2025 · Same day: 53.3%March 2025 · 1 day: 6.4%March 2025 · 2–7 days: 16.2%March 2025 · 8–14 days: 14.3%March 2025 · 15–21 days: 6.4%March 2025 · 22–28 days: 2.3%March 2025 · > 28 days: 1.0%April 2025 · Same day: 50.7%April 2025 · 1 day: 6.7%April 2025 · 2–7 days: 12.8%April 2025 · 8–14 days: 10.1%April 2025 · 15–21 days: 13.6%April 2025 · 22–28 days: 4.0%April 2025 · > 28 days: 2.0%May 2025 · Same day: 51.3%May 2025 · 1 day: 6.3%May 2025 · 2–7 days: 14.1%May 2025 · 8–14 days: 15.0%May 2025 · 15–21 days: 6.9%May 2025 · 22–28 days: 4.2%May 2025 · > 28 days: 2.2%June 2025 · Same day: 52.4%June 2025 · 1 day: 6.0%June 2025 · 2–7 days: 15.9%June 2025 · 8–14 days: 13.9%June 2025 · 15–21 days: 5.5%June 2025 · 22–28 days: 4.5%June 2025 · > 28 days: 1.7%July 2025 · Same day: 50.1%July 2025 · 1 day: 6.3%July 2025 · 2–7 days: 14.8%July 2025 · 8–14 days: 14.9%July 2025 · 15–21 days: 6.8%July 2025 · 22–28 days: 5.1%July 2025 · > 28 days: 2.1%August 2025 · Same day: 53.1%August 2025 · 1 day: 7.3%August 2025 · 2–7 days: 14.2%August 2025 · 8–14 days: 13.7%August 2025 · 15–21 days: 6.4%August 2025 · 22–28 days: 3.8%August 2025 · > 28 days: 1.4%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 18/100
  • Moderate demand

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments-1.8%
Face-to-face %-0.4%
Telephone %+0.3%
Same-day %-0.1%
Appts per 1K-1.8%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the total number of appointments per thousand patients was 263.9, which is below the practice's trailing average. This drop follows a notable spike in total appointments in 2024-10.

Several trends and step changes are worth noting. The DNA rate has increased by 3.6% over the past year, with significant month-on-month changes in 2025-02 and 2024-09. Additionally, the phone percentage has risen by 0.3% each month, while the face-to-face percentage has remained stable.

To investigate these trends, review the DNA rate increase and verify if it correlates with any recent policy changes or patient feedback. Also, examine the rising phone percentage to understand if it reflects a shift in patient preference or operational adjustments.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

total2024-10
value 3689 · avg 2859.8 ± 284.5
phonePct2024-08
value 51.5 · avg 43.1 ± 3.9
f2fPct2024-08
value 46.4 · avg 55.2 ± 4
dnaRate2024-07
value 4 · avg 2.2 ± 0.3
sameDayPct2023-10
value 46.1 · avg 54.5 ± 3.1
phonePct2023-10
value 33.9 · avg 40.3 ± 3
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (4)

dnaRate2025-02
1.6 → 2.1 (+31.3%)
dnaRate2024-09
1.6 → 2.2 (+37.5%)
dnaRate2024-08
4 → 1.6 (-60%)
dnaRate2024-07
2 → 4 (+100%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2017-04-10 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2017-04-10.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

3.67

Nurse FTE

2.51

Direct Patient Care FTE

0.37

Admin FTE

5.05

1 practices reporting · 100.0% coverage

Staff group mix

GP3.7 FTE · 32%
Nurse2.5 FTE · 22%
Direct Patient Care0.4 FTE · 3%
Admin5.0 FTE · 44%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP3.67 FTE · 6 headcount
Partner0.93 FTE (25%) · 1 hc
Salaried2.51 FTE (68%) · 4 hc
Retainer0.23 FTE (6%) · 1 hc
Nurses2.51 FTE · 5 headcount
Practice Nurse0.91 FTE (36%) · 2 hc
Advanced / Specialist1.60 FTE (64%) · 3 hc
Admin / Non-clinical5.05 FTE · 8 headcount
Management1.00 FTE (20%) · 1 hc
Reception / Admin3.52 FTE (70%) · 6 hc
Other0.53 FTE (10%) · 1 hc
Direct Patient Care0.37 FTE · 1 headcount
HCA / Nursing Assistant0.37 FTE (100%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030358GP · 2024-03: 3 FTEGP · 2024-04: 3 FTEGP · 2024-05: 4 FTEGP · 2024-06: 4 FTEGP · 2024-07: 4 FTEGP · 2024-08: 4 FTEGP · 2024-09: 4 FTEGP · 2024-10: 4 FTEGP · 2024-11: 4 FTEGP · 2024-12: 4 FTEGP · 2025-01: 4 FTEGP · 2025-02: 4 FTEGP · 2025-03: 4 FTEGP · 2025-04: 4 FTEGP · 2025-05: 4 FTEGP · 2025-06: 4 FTEGP · 2025-07: 4 FTEGP · 2025-08: 4 FTEGP · 2025-09: 4 FTEGP · 2025-10: 4 FTEGP · 2025-11: 4 FTEGP · 2025-12: 3 FTEGP · 2026-01: 3 FTEGP · 2026-02: 3 FTEGP · 2026-03: 4 FTENurse · 2024-03: 3 FTENurse · 2024-04: 3 FTENurse · 2024-05: 3 FTENurse · 2024-06: 3 FTENurse · 2024-07: 3 FTENurse · 2024-08: 3 FTENurse · 2024-09: 3 FTENurse · 2024-10: 3 FTENurse · 2024-11: 3 FTENurse · 2024-12: 3 FTENurse · 2025-01: 3 FTENurse · 2025-02: 3 FTENurse · 2025-03: 3 FTENurse · 2025-04: 3 FTENurse · 2025-05: 3 FTENurse · 2025-06: 3 FTENurse · 2025-07: 3 FTENurse · 2025-08: 3 FTENurse · 2025-09: 3 FTENurse · 2025-10: 3 FTENurse · 2025-11: 3 FTENurse · 2025-12: 3 FTENurse · 2026-01: 3 FTENurse · 2026-02: 3 FTENurse · 2026-03: 3 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 7 FTEAdmin · 2024-04: 7 FTEAdmin · 2024-05: 7 FTEAdmin · 2024-06: 7 FTEAdmin · 2024-07: 7 FTEAdmin · 2024-08: 7 FTEAdmin · 2024-09: 7 FTEAdmin · 2024-10: 7 FTEAdmin · 2024-11: 7 FTEAdmin · 2024-12: 7 FTEAdmin · 2025-01: 7 FTEAdmin · 2025-02: 7 FTEAdmin · 2025-03: 7 FTEAdmin · 2025-04: 7 FTEAdmin · 2025-05: 7 FTEAdmin · 2025-06: 7 FTEAdmin · 2025-07: 7 FTEAdmin · 2025-08: 7 FTEAdmin · 2025-09: 7 FTEAdmin · 2025-10: 7 FTEAdmin · 2025-11: 7 FTEAdmin · 2025-12: 6 FTEAdmin · 2026-01: 6 FTEAdmin · 2026-02: 6 FTEAdmin · 2026-03: 5 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good92.6%
Phone easy58.0%
Website easy1.1%
100.0% coverage

Prescribing volume

1.03

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.