GP Practice

Tessa Jowell Gp Surgery

G85132

Compare to

Registered patients

15,617

NHS Digital list size

GP FTE

4.14

NHS Digital workforce

Patients per GP FTE

3,772

Items per patient

0.98

prescribing volume

GPPS overall good

49.9%

patient experience

Access KPIs · August 2025

Same-day %

56.1%

Month: August 2025

Appts per 1K patients

297

all bookings (incl. triage)

Patient contacts per 1K

291

F2F + phone + video only

28+ day backlog

1.1%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face50.0%
Telephone46.5%
Video / online1.6%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %56.1%43.0%+13.1%
Face-to-face %50.0%58.4%-8.4%
Telephone %46.5%21.9%+24.6%
Appts per 1K296.7479.7-183.0
Triage %0.0%8.7%-8.7%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080316192Same-day % · 2023-09: 35.6%Same-day % · 2023-10: 35.2%Same-day % · 2023-11: 41.3%Same-day % · 2023-12: 43.6%Same-day % · 2024-01: 39.8%Same-day % · 2024-02: 37.2%Same-day % · 2024-03: 53.4%Same-day % · 2024-04: 64.7%Same-day % · 2024-05: 46.8%Same-day % · 2024-06: 36.2%Same-day % · 2024-07: 44.7%Same-day % · 2024-08: 44.2%Same-day % · 2024-09: 46.2%Same-day % · 2024-10: 47.5%Same-day % · 2024-11: 46.3%Same-day % · 2024-12: 52.4%Same-day % · 2025-01: 50.4%Same-day % · 2025-02: 49.2%Same-day % · 2025-03: 48.9%Same-day % · 2025-04: 47.4%Same-day % · 2025-05: 51.0%Same-day % · 2025-06: 52.5%Same-day % · 2025-07: 52.8%Same-day % · 2025-08: 56.1%F2F % · 2023-09: 82.1%F2F % · 2023-10: 79.6%F2F % · 2023-11: 78.3%F2F % · 2023-12: 74.3%F2F % · 2024-01: 74.8%F2F % · 2024-02: 75.8%F2F % · 2024-03: 33.0%F2F % · 2024-04: 29.8%F2F % · 2024-05: 23.4%F2F % · 2024-06: 50.9%F2F % · 2024-07: 38.6%F2F % · 2024-08: 38.9%F2F % · 2024-09: 46.2%F2F % · 2024-10: 49.7%F2F % · 2024-11: 52.4%F2F % · 2024-12: 48.9%F2F % · 2025-01: 47.2%F2F % · 2025-02: 45.6%F2F % · 2025-03: 56.5%F2F % · 2025-04: 45.6%F2F % · 2025-05: 45.9%F2F % · 2025-06: 45.2%F2F % · 2025-07: 50.4%F2F % · 2025-08: 50.0%Phone % · 2023-09: 13.0%Phone % · 2023-10: 15.2%Phone % · 2023-11: 16.8%Phone % · 2023-12: 19.7%Phone % · 2024-01: 20.4%Phone % · 2024-02: 18.2%Phone % · 2024-03: 33.7%Phone % · 2024-04: 34.3%Phone % · 2024-05: 25.8%Phone % · 2024-06: 42.2%Phone % · 2024-07: 54.5%Phone % · 2024-08: 56.0%Phone % · 2024-09: 49.5%Phone % · 2024-10: 46.7%Phone % · 2024-11: 42.1%Phone % · 2024-12: 47.6%Phone % · 2025-01: 47.4%Phone % · 2025-02: 50.7%Phone % · 2025-03: 40.8%Phone % · 2025-04: 51.5%Phone % · 2025-05: 51.8%Phone % · 2025-06: 51.5%Phone % · 2025-07: 45.5%Phone % · 2025-08: 46.5%Video % · 2023-09: 0.0%Video % · 2023-10: 0.0%Video % · 2023-11: 0.0%Video % · 2023-12: 0.0%Video % · 2024-01: 0.0%Video % · 2024-02: 0.0%Video % · 2024-03: 0.0%Video % · 2024-04: 0.0%Video % · 2024-05: 0.0%Video % · 2024-06: 0.7%Video % · 2024-07: 0.5%Video % · 2024-08: 0.0%Video % · 2024-09: 0.1%Video % · 2024-10: 1.3%Video % · 2024-11: 1.1%Video % · 2024-12: 0.3%Video % · 2025-01: 1.1%Video % · 2025-02: 0.8%Video % · 2025-03: 1.3%Video % · 2025-04: 0.8%Video % · 2025-05: 0.0%Video % · 2025-06: 1.4%Video % · 2025-07: 1.5%Video % · 2025-08: 1.6%Triage % · 2023-09: 0.0%Triage % · 2023-10: 0.0%Triage % · 2023-11: 0.0%Triage % · 2023-12: 0.0%Triage % · 2024-01: 0.0%Triage % · 2024-02: 0.0%Triage % · 2024-03: 9.5%Triage % · 2024-04: 11.2%Triage % · 2024-05: 6.4%Triage % · 2024-06: 0.0%Triage % · 2024-07: 0.0%Triage % · 2024-08: 0.0%Triage % · 2024-09: 0.0%Triage % · 2024-10: 0.0%Triage % · 2024-11: 0.0%Triage % · 2024-12: 0.0%Triage % · 2025-01: 0.0%Triage % · 2025-02: 0.0%Triage % · 2025-03: 0.0%Triage % · 2025-04: 0.0%Triage % · 2025-05: 0.0%Triage % · 2025-06: 0.0%Triage % · 2025-07: 0.0%Triage % · 2025-08: 0.0%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,1863,4325,6787,9242023-09: 2,563 appointments2023-10: 2,598 appointments2023-11: 2,394 appointments2023-12: 1,907 appointments2024-01: 2,121 appointments2024-02: 1,838 appointments2024-03: 4,977 appointments2024-04: 5,390 appointments2024-05: 7,272 appointments2024-06: 3,224 appointments2024-07: 4,274 appointments2024-08: 3,708 appointments2024-09: 4,232 appointments2024-10: 5,281 appointments2024-11: 5,104 appointments2024-12: 4,505 appointments2025-01: 4,640 appointments2025-02: 4,483 appointments2025-03: 4,964 appointments2025-04: 4,468 appointments2025-05: 4,318 appointments2025-06: 4,489 appointments2025-07: 5,036 appointments2025-08: 4,633 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-08762203645072023-09: 164.1 appts per 1,000 patients2023-10: 166.4 appts per 1,000 patients2023-11: 153.3 appts per 1,000 patients2023-12: 122.1 appts per 1,000 patients2024-01: 135.8 appts per 1,000 patients2024-02: 117.7 appts per 1,000 patients2024-03: 318.7 appts per 1,000 patients2024-04: 345.1 appts per 1,000 patients2024-05: 465.6 appts per 1,000 patients2024-06: 206.4 appts per 1,000 patients2024-07: 273.7 appts per 1,000 patients2024-08: 237.4 appts per 1,000 patients2024-09: 271 appts per 1,000 patients2024-10: 338.2 appts per 1,000 patients2024-11: 326.8 appts per 1,000 patients2024-12: 288.5 appts per 1,000 patients2025-01: 297.1 appts per 1,000 patients2025-02: 287.1 appts per 1,000 patients2025-03: 317.9 appts per 1,000 patients2025-04: 286.1 appts per 1,000 patients2025-05: 276.5 appts per 1,000 patients2025-06: 287.4 appts per 1,000 patients2025-07: 322.5 appts per 1,000 patients2025-08: 296.7 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 35.6%September 2023 · 1 day: 10.3%September 2023 · 2–7 days: 33.5%September 2023 · 8–14 days: 15.3%September 2023 · 15–21 days: 3.6%September 2023 · 22–28 days: 1.2%September 2023 · > 28 days: 0.5%October 2023 · Same day: 35.2%October 2023 · 1 day: 10.3%October 2023 · 2–7 days: 27.0%October 2023 · 8–14 days: 18.6%October 2023 · 15–21 days: 6.0%October 2023 · 22–28 days: 1.9%October 2023 · > 28 days: 1.0%November 2023 · Same day: 41.3%November 2023 · 1 day: 8.0%November 2023 · 2–7 days: 21.1%November 2023 · 8–14 days: 14.8%November 2023 · 15–21 days: 10.0%November 2023 · 22–28 days: 3.3%November 2023 · > 28 days: 1.6%December 2023 · Same day: 43.6%December 2023 · 1 day: 9.6%December 2023 · 2–7 days: 21.4%December 2023 · 8–14 days: 14.1%December 2023 · 15–21 days: 5.8%December 2023 · 22–28 days: 3.5%December 2023 · > 28 days: 2.0%January 2024 · Same day: 39.8%January 2024 · 1 day: 8.7%January 2024 · 2–7 days: 17.9%January 2024 · 8–14 days: 14.0%January 2024 · 15–21 days: 9.6%January 2024 · 22–28 days: 7.1%January 2024 · > 28 days: 2.8%February 2024 · Same day: 37.2%February 2024 · 1 day: 5.5%February 2024 · 2–7 days: 28.0%February 2024 · 8–14 days: 15.7%February 2024 · 15–21 days: 7.8%February 2024 · 22–28 days: 4.0%February 2024 · > 28 days: 1.8%March 2024 · Same day: 53.4%March 2024 · 1 day: 18.1%March 2024 · 2–7 days: 17.0%March 2024 · 8–14 days: 6.2%March 2024 · 15–21 days: 3.4%March 2024 · 22–28 days: 1.5%March 2024 · > 28 days: 0.5%April 2024 · Same day: 64.7%April 2024 · 1 day: 14.7%April 2024 · 2–7 days: 9.4%April 2024 · 8–14 days: 5.0%April 2024 · 15–21 days: 3.4%April 2024 · 22–28 days: 2.5%April 2024 · > 28 days: 0.4%May 2024 · Same day: 46.8%May 2024 · 1 day: 21.6%May 2024 · 2–7 days: 26.8%May 2024 · 8–14 days: 3.1%May 2024 · 15–21 days: 0.9%May 2024 · 22–28 days: 0.5%May 2024 · > 28 days: 0.3%June 2024 · Same day: 36.2%June 2024 · 1 day: 14.3%June 2024 · 2–7 days: 39.2%June 2024 · 8–14 days: 7.7%June 2024 · 15–21 days: 1.8%June 2024 · 22–28 days: 0.5%June 2024 · > 28 days: 0.2%July 2024 · Same day: 44.7%July 2024 · 1 day: 9.9%July 2024 · 2–7 days: 36.5%July 2024 · 8–14 days: 6.1%July 2024 · 15–21 days: 1.5%July 2024 · 22–28 days: 0.9%July 2024 · > 28 days: 0.3%August 2024 · Same day: 44.2%August 2024 · 1 day: 5.3%August 2024 · 2–7 days: 40.2%August 2024 · 8–14 days: 6.9%August 2024 · 15–21 days: 2.1%August 2024 · 22–28 days: 0.9%August 2024 · > 28 days: 0.4%September 2024 · Same day: 46.2%September 2024 · 1 day: 5.2%September 2024 · 2–7 days: 37.9%September 2024 · 8–14 days: 9.0%September 2024 · 15–21 days: 1.2%September 2024 · 22–28 days: 0.3%September 2024 · > 28 days: 0.1%October 2024 · Same day: 47.5%October 2024 · 1 day: 5.6%October 2024 · 2–7 days: 33.6%October 2024 · 8–14 days: 9.1%October 2024 · 15–21 days: 2.3%October 2024 · 22–28 days: 1.5%October 2024 · > 28 days: 0.3%November 2024 · Same day: 46.3%November 2024 · 1 day: 4.1%November 2024 · 2–7 days: 32.2%November 2024 · 8–14 days: 10.0%November 2024 · 15–21 days: 4.4%November 2024 · 22–28 days: 2.7%November 2024 · > 28 days: 0.2%December 2024 · Same day: 52.4%December 2024 · 1 day: 4.7%December 2024 · 2–7 days: 27.0%December 2024 · 8–14 days: 8.8%December 2024 · 15–21 days: 3.3%December 2024 · 22–28 days: 2.8%December 2024 · > 28 days: 0.9%January 2025 · Same day: 50.4%January 2025 · 1 day: 4.2%January 2025 · 2–7 days: 28.7%January 2025 · 8–14 days: 8.7%January 2025 · 15–21 days: 2.8%January 2025 · 22–28 days: 2.2%January 2025 · > 28 days: 3.0%February 2025 · Same day: 49.2%February 2025 · 1 day: 5.2%February 2025 · 2–7 days: 27.7%February 2025 · 8–14 days: 9.3%February 2025 · 15–21 days: 2.2%February 2025 · 22–28 days: 2.9%February 2025 · > 28 days: 3.5%March 2025 · Same day: 48.9%March 2025 · 1 day: 4.9%March 2025 · 2–7 days: 29.0%March 2025 · 8–14 days: 9.8%March 2025 · 15–21 days: 3.0%March 2025 · 22–28 days: 3.2%March 2025 · > 28 days: 1.2%April 2025 · Same day: 47.4%April 2025 · 1 day: 3.9%April 2025 · 2–7 days: 21.8%April 2025 · 8–14 days: 23.3%April 2025 · 15–21 days: 2.0%April 2025 · 22–28 days: 1.0%April 2025 · > 28 days: 0.6%May 2025 · Same day: 51.0%May 2025 · 1 day: 3.8%May 2025 · 2–7 days: 15.9%May 2025 · 8–14 days: 26.6%May 2025 · 15–21 days: 1.8%May 2025 · 22–28 days: 0.6%May 2025 · > 28 days: 0.3%June 2025 · Same day: 52.5%June 2025 · 1 day: 3.5%June 2025 · 2–7 days: 24.4%June 2025 · 8–14 days: 14.6%June 2025 · 15–21 days: 2.8%June 2025 · 22–28 days: 1.6%June 2025 · > 28 days: 0.5%July 2025 · Same day: 52.8%July 2025 · 1 day: 4.0%July 2025 · 2–7 days: 22.9%July 2025 · 8–14 days: 15.4%July 2025 · 15–21 days: 3.1%July 2025 · 22–28 days: 1.1%July 2025 · > 28 days: 0.7%August 2025 · Same day: 56.1%August 2025 · 1 day: 4.2%August 2025 · 2–7 days: 21.7%August 2025 · 8–14 days: 11.5%August 2025 · 15–21 days: 3.6%August 2025 · 22–28 days: 1.9%August 2025 · > 28 days: 1.1%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

LOWscore 26/100
  • Moderate demand

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.1%
Face-to-face %-1.1%
Telephone %+0.6%
Same-day %+3%
Appts per 1K+0.1%
Triage %0%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

This month, the same-day appointment percentage rose significantly to 56.1%, up from the practice's trailing average of 49.1%. This is a notable increase and suggests a shift in patient demand or practice scheduling.

Several trends are worth noting. The same-day appointment percentage has been rising, up 3% this month. Conversely, the face-to-face appointment percentage has declined by 1.1% this month. Additionally, the DNA rate has been falling, down 15.2% this month.

To investigate these trends, review whether the increase in same-day appointments aligns with any recent changes in patient demand or practice policies. Also, verify if the decline in face-to-face appointments correlates with any operational adjustments or patient preferences.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

sameDayPct2025-08
value 56.1 · avg 49.1 ± 2.7
dnaRate2025-03
value 7 · avg 4.3 ± 1.2
phonePct2024-08
value 56 · avg 26.3 ± 12
phonePct2024-07
value 54.5 · avg 25.8 ± 10.8
total2024-05
value 7272 · avg 3128.3 ± 1203.7
triagePct2024-04
value 11.2 · avg 0.8 ± 2.6
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

videoPct2025-05
0.8 → 0 (-100%)
videoPct2025-04
1.3 → 0.8 (-38.5%)
videoPct2025-03
0.8 → 1.3 (+62.5%)
dnaRate2025-03
4.6 → 7 (+52.2%)
videoPct2025-01
0.3 → 1.1 (+266.7%)
videoPct2024-12
1.1 → 0.3 (-72.7%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

Workforce capacity

GP FTE

4.14

Nurse FTE

2.09

Direct Patient Care FTE

2.11

Admin FTE

12.15

1 practices reporting · 100.0% coverage

Staff group mix

GP4.1 FTE · 20%
Nurse2.1 FTE · 10%
Direct Patient Care2.1 FTE · 10%
Admin12.2 FTE · 59%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP4.14 FTE · 6 headcount
Salaried4.14 FTE (100%) · 6 hc
Nurses2.09 FTE · 4 headcount
Practice Nurse1.40 FTE (67%) · 3 hc
Advanced / Specialist0.69 FTE (33%) · 1 hc
Admin / Non-clinical12.15 FTE · 12 headcount
Management2.08 FTE (17%) · 2 hc
Reception / Admin9.00 FTE (74%) · 9 hc
Other1.07 FTE (9%) · 1 hc
Direct Patient Care2.11 FTE · 2 headcount
HCA / Nursing Assistant1.04 FTE (49%) · 1 hc
Paramedic1.07 FTE (51%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-0304913GP · 2024-03: 1 FTEGP · 2024-04: 1 FTEGP · 2024-05: 1 FTEGP · 2024-06: 1 FTEGP · 2024-07: 1 FTEGP · 2024-08: 1 FTEGP · 2024-09: 1 FTEGP · 2024-10: 1 FTEGP · 2024-11: 1 FTEGP · 2024-12: 1 FTEGP · 2025-01: 1 FTEGP · 2025-02: 1 FTEGP · 2025-03: 1 FTEGP · 2025-04: 1 FTEGP · 2025-05: 1 FTEGP · 2025-06: 1 FTEGP · 2025-07: 4 FTEGP · 2025-08: 4 FTEGP · 2025-09: 4 FTEGP · 2025-10: 4 FTEGP · 2025-11: 4 FTEGP · 2025-12: 4 FTEGP · 2026-01: 4 FTEGP · 2026-02: 4 FTEGP · 2026-03: 4 FTENurse · 2024-03: 2 FTENurse · 2024-04: 2 FTENurse · 2024-05: 2 FTENurse · 2024-06: 2 FTENurse · 2024-07: 2 FTENurse · 2024-08: 2 FTENurse · 2024-09: 2 FTENurse · 2024-10: 2 FTENurse · 2024-11: 3 FTENurse · 2024-12: 3 FTENurse · 2025-01: 3 FTENurse · 2025-02: 3 FTENurse · 2025-03: 3 FTENurse · 2025-04: 3 FTENurse · 2025-05: 3 FTENurse · 2025-06: 3 FTENurse · 2025-07: 3 FTENurse · 2025-08: 3 FTENurse · 2025-09: 3 FTENurse · 2025-10: 2 FTENurse · 2025-11: 2 FTENurse · 2025-12: 2 FTENurse · 2026-01: 2 FTENurse · 2026-02: 2 FTENurse · 2026-03: 2 FTEDPC · 2024-03: 1 FTEDPC · 2024-04: 1 FTEDPC · 2024-05: 1 FTEDPC · 2024-06: 1 FTEDPC · 2024-07: 1 FTEDPC · 2024-08: 1 FTEDPC · 2024-09: 1 FTEDPC · 2024-10: 1 FTEDPC · 2024-11: 2 FTEDPC · 2024-12: 2 FTEDPC · 2025-01: 2 FTEDPC · 2025-02: 2 FTEDPC · 2025-03: 2 FTEDPC · 2025-04: 2 FTEDPC · 2025-05: 2 FTEDPC · 2025-06: 2 FTEDPC · 2025-07: 2 FTEDPC · 2025-08: 2 FTEDPC · 2025-09: 2 FTEDPC · 2025-10: 2 FTEDPC · 2025-11: 2 FTEDPC · 2025-12: 2 FTEDPC · 2026-01: 2 FTEDPC · 2026-02: 2 FTEDPC · 2026-03: 2 FTEAdmin · 2024-03: 6 FTEAdmin · 2024-04: 6 FTEAdmin · 2024-05: 6 FTEAdmin · 2024-06: 6 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 6 FTEAdmin · 2024-09: 6 FTEAdmin · 2024-10: 6 FTEAdmin · 2024-11: 6 FTEAdmin · 2024-12: 6 FTEAdmin · 2025-01: 6 FTEAdmin · 2025-02: 6 FTEAdmin · 2025-03: 6 FTEAdmin · 2025-04: 6 FTEAdmin · 2025-05: 6 FTEAdmin · 2025-06: 10 FTEAdmin · 2025-07: 10 FTEAdmin · 2025-08: 10 FTEAdmin · 2025-09: 10 FTEAdmin · 2025-10: 11 FTEAdmin · 2025-11: 11 FTEAdmin · 2025-12: 11 FTEAdmin · 2026-01: 11 FTEAdmin · 2026-02: 12 FTEAdmin · 2026-03: 12 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good49.9%
Phone easy14.1%
Website easy19.4%
100.0% coverage

Prescribing volume

0.98

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.