GP Practice

Grafton Square Surgery

G85674

Compare to

Registered patients

7,234

NHS Digital list size

GP FTE

1.4

NHS Digital workforce

Patients per GP FTE

5,167

Items per patient

0.62

prescribing volume

GPPS overall good

88.4%

patient experience

Access KPIs · August 2025

Same-day %

43.5%

Month: August 2025

Appts per 1K patients

394

all bookings (incl. triage)

Patient contacts per 1K

371

F2F + phone + video only

28+ day backlog

2.8%

long-wait share

Source: NHS Digital appointments dataset (latest published month).

Operating model mix · August 2025

Face-to-face61.7%
Telephone25.9%
Video / online6.3%
Triage12.8%

Share of appointments by delivery channel in the latest reporting month.

vs National average

KPIThis practiceNational avgΔ
Same-day %43.5%43.0%+0.5%
Face-to-face %61.7%58.4%+3.3%
Telephone %25.9%21.9%+4.0%
Appts per 1K394.2479.7-85.5
Triage %12.8%8.7%+4.1%

National averages computed across 6,144 GP practices. Green Δ = above national for "higher is better" KPIs; red = the opposite.

Access trend (last 12 months)

2023-092024-092025-080255075Same-day % · 2023-09: 37.0%Same-day % · 2023-10: 36.8%Same-day % · 2023-11: 39.1%Same-day % · 2023-12: 49.5%Same-day % · 2024-01: 42.8%Same-day % · 2024-02: 43.2%Same-day % · 2024-03: 47.0%Same-day % · 2024-04: 47.7%Same-day % · 2024-05: 48.2%Same-day % · 2024-06: 43.8%Same-day % · 2024-07: 44.4%Same-day % · 2024-08: 44.3%Same-day % · 2024-09: 43.7%Same-day % · 2024-10: 43.9%Same-day % · 2024-11: 44.7%Same-day % · 2024-12: 46.9%Same-day % · 2025-01: 45.6%Same-day % · 2025-02: 49.1%Same-day % · 2025-03: 44.0%Same-day % · 2025-04: 45.8%Same-day % · 2025-05: 49.5%Same-day % · 2025-06: 43.2%Same-day % · 2025-07: 43.7%Same-day % · 2025-08: 43.5%F2F % · 2023-09: 58.7%F2F % · 2023-10: 61.9%F2F % · 2023-11: 65.0%F2F % · 2023-12: 64.1%F2F % · 2024-01: 60.2%F2F % · 2024-02: 61.1%F2F % · 2024-03: 67.3%F2F % · 2024-04: 65.4%F2F % · 2024-05: 59.6%F2F % · 2024-06: 62.0%F2F % · 2024-07: 54.2%F2F % · 2024-08: 54.0%F2F % · 2024-09: 54.5%F2F % · 2024-10: 56.0%F2F % · 2024-11: 56.6%F2F % · 2024-12: 54.5%F2F % · 2025-01: 53.2%F2F % · 2025-02: 50.8%F2F % · 2025-03: 53.7%F2F % · 2025-04: 54.7%F2F % · 2025-05: 55.7%F2F % · 2025-06: 55.1%F2F % · 2025-07: 58.9%F2F % · 2025-08: 61.7%Phone % · 2023-09: 37.0%Phone % · 2023-10: 34.6%Phone % · 2023-11: 33.8%Phone % · 2023-12: 32.2%Phone % · 2024-01: 34.0%Phone % · 2024-02: 32.0%Phone % · 2024-03: 26.2%Phone % · 2024-04: 28.3%Phone % · 2024-05: 34.9%Phone % · 2024-06: 33.6%Phone % · 2024-07: 33.0%Phone % · 2024-08: 33.2%Phone % · 2024-09: 32.9%Phone % · 2024-10: 29.3%Phone % · 2024-11: 28.9%Phone % · 2024-12: 31.9%Phone % · 2025-01: 29.7%Phone % · 2025-02: 32.8%Phone % · 2025-03: 30.7%Phone % · 2025-04: 29.5%Phone % · 2025-05: 30.0%Phone % · 2025-06: 28.3%Phone % · 2025-07: 28.1%Phone % · 2025-08: 25.9%Video % · 2023-09: 4.0%Video % · 2023-10: 3.4%Video % · 2023-11: 1.1%Video % · 2023-12: 3.4%Video % · 2024-01: 5.5%Video % · 2024-02: 6.5%Video % · 2024-03: 6.4%Video % · 2024-04: 6.3%Video % · 2024-05: 5.3%Video % · 2024-06: 4.3%Video % · 2024-07: 6.3%Video % · 2024-08: 6.6%Video % · 2024-09: 7.7%Video % · 2024-10: 7.2%Video % · 2024-11: 7.6%Video % · 2024-12: 6.3%Video % · 2025-01: 7.3%Video % · 2025-02: 6.1%Video % · 2025-03: 5.6%Video % · 2025-04: 6.8%Video % · 2025-05: 6.9%Video % · 2025-06: 7.3%Video % · 2025-07: 5.8%Video % · 2025-08: 6.3%Triage % · 2023-09: 5.4%Triage % · 2023-10: 5.7%Triage % · 2023-11: 5.9%Triage % · 2023-12: 12.3%Triage % · 2024-01: 12.5%Triage % · 2024-02: 12.5%Triage % · 2024-03: 12.2%Triage % · 2024-04: 12.9%Triage % · 2024-05: 11.1%Triage % · 2024-06: 10.6%Triage % · 2024-07: 16.0%Triage % · 2024-08: 16.0%Triage % · 2024-09: 15.9%Triage % · 2024-10: 13.6%Triage % · 2024-11: 15.1%Triage % · 2024-12: 15.4%Triage % · 2025-01: 15.6%Triage % · 2025-02: 12.7%Triage % · 2025-03: 11.2%Triage % · 2025-04: 11.9%Triage % · 2025-05: 14.9%Triage % · 2025-06: 10.5%Triage % · 2025-07: 11.0%Triage % · 2025-08: 12.8%

NHS Digital appointments dataset · last 24 months (2023-09 → 2025-08). Click a chip to toggle a series; the y-axis re-zooms to fit.

Total appointments (last 12 months)

2023-092024-092025-081,9532,5273,1023,6762023-09: 2,368 appointments2023-10: 2,783 appointments2023-11: 2,971 appointments2023-12: 2,120 appointments2024-01: 2,982 appointments2024-02: 3,092 appointments2024-03: 3,040 appointments2024-04: 3,380 appointments2024-05: 2,950 appointments2024-06: 2,762 appointments2024-07: 3,472 appointments2024-08: 3,106 appointments2024-09: 2,940 appointments2024-10: 3,453 appointments2024-11: 3,021 appointments2024-12: 2,571 appointments2025-01: 3,369 appointments2025-02: 3,011 appointments2025-03: 3,109 appointments2025-04: 2,944 appointments2025-05: 3,012 appointments2025-06: 2,948 appointments2025-07: 3,509 appointments2025-08: 2,852 appointments

Raw appointment count per month, last 24 months. Single-practice count.

Demand — appointments per 1,000 patients (last 12 months)

2023-092024-092025-082703494295082023-09: 327.3 appts per 1,000 patients2023-10: 384.7 appts per 1,000 patients2023-11: 410.7 appts per 1,000 patients2023-12: 293.1 appts per 1,000 patients2024-01: 412.2 appts per 1,000 patients2024-02: 427.4 appts per 1,000 patients2024-03: 420.2 appts per 1,000 patients2024-04: 467.2 appts per 1,000 patients2024-05: 407.8 appts per 1,000 patients2024-06: 381.8 appts per 1,000 patients2024-07: 480 appts per 1,000 patients2024-08: 429.4 appts per 1,000 patients2024-09: 406.4 appts per 1,000 patients2024-10: 477.3 appts per 1,000 patients2024-11: 417.6 appts per 1,000 patients2024-12: 355.4 appts per 1,000 patients2025-01: 465.7 appts per 1,000 patients2025-02: 416.2 appts per 1,000 patients2025-03: 429.8 appts per 1,000 patients2025-04: 407 appts per 1,000 patients2025-05: 416.4 appts per 1,000 patients2025-06: 407.5 appts per 1,000 patients2025-07: 485.1 appts per 1,000 patients2025-08: 394.2 appts per 1,000 patients

Monthly appointments per 1,000 registered patients — list-size-normalised demand. Last 24 months.

Wait time distribution · last 24 months

0%25%50%75%100%September 2023 · Same day: 37.0%September 2023 · 1 day: 9.0%September 2023 · 2–7 days: 28.8%September 2023 · 8–14 days: 17.6%September 2023 · 15–21 days: 5.0%September 2023 · 22–28 days: 2.1%September 2023 · > 28 days: 0.5%October 2023 · Same day: 36.8%October 2023 · 1 day: 7.4%October 2023 · 2–7 days: 22.0%October 2023 · 8–14 days: 24.5%October 2023 · 15–21 days: 7.5%October 2023 · 22–28 days: 1.5%October 2023 · > 28 days: 0.3%November 2023 · Same day: 39.1%November 2023 · 1 day: 9.2%November 2023 · 2–7 days: 22.7%November 2023 · 8–14 days: 20.7%November 2023 · 15–21 days: 5.3%November 2023 · 22–28 days: 1.9%November 2023 · > 28 days: 1.2%December 2023 · Same day: 49.5%December 2023 · 1 day: 9.5%December 2023 · 2–7 days: 16.9%December 2023 · 8–14 days: 12.5%December 2023 · 15–21 days: 8.2%December 2023 · 22–28 days: 2.4%December 2023 · > 28 days: 1.0%January 2024 · Same day: 42.8%January 2024 · 1 day: 8.0%January 2024 · 2–7 days: 28.3%January 2024 · 8–14 days: 10.6%January 2024 · 15–21 days: 5.9%January 2024 · 22–28 days: 3.2%January 2024 · > 28 days: 1.2%February 2024 · Same day: 43.2%February 2024 · 1 day: 8.1%February 2024 · 2–7 days: 20.2%February 2024 · 8–14 days: 14.2%February 2024 · 15–21 days: 11.9%February 2024 · 22–28 days: 1.9%February 2024 · > 28 days: 0.5%March 2024 · Same day: 47.0%March 2024 · 1 day: 7.7%March 2024 · 2–7 days: 19.7%March 2024 · 8–14 days: 16.3%March 2024 · 15–21 days: 7.0%March 2024 · 22–28 days: 1.4%March 2024 · > 28 days: 0.8%April 2024 · Same day: 47.7%April 2024 · 1 day: 7.5%April 2024 · 2–7 days: 21.9%April 2024 · 8–14 days: 12.6%April 2024 · 15–21 days: 6.6%April 2024 · 22–28 days: 2.3%April 2024 · > 28 days: 1.4%May 2024 · Same day: 48.2%May 2024 · 1 day: 11.7%May 2024 · 2–7 days: 21.1%May 2024 · 8–14 days: 11.6%May 2024 · 15–21 days: 3.4%May 2024 · 22–28 days: 2.1%May 2024 · > 28 days: 2.0%June 2024 · Same day: 43.8%June 2024 · 1 day: 12.1%June 2024 · 2–7 days: 24.8%June 2024 · 8–14 days: 10.5%June 2024 · 15–21 days: 5.3%June 2024 · 22–28 days: 2.1%June 2024 · > 28 days: 1.4%July 2024 · Same day: 44.4%July 2024 · 1 day: 12.6%July 2024 · 2–7 days: 27.4%July 2024 · 8–14 days: 8.0%July 2024 · 15–21 days: 2.0%July 2024 · 22–28 days: 4.2%July 2024 · > 28 days: 1.4%August 2024 · Same day: 44.3%August 2024 · 1 day: 12.2%August 2024 · 2–7 days: 27.2%August 2024 · 8–14 days: 9.9%August 2024 · 15–21 days: 2.8%August 2024 · 22–28 days: 1.5%August 2024 · > 28 days: 2.1%September 2024 · Same day: 43.7%September 2024 · 1 day: 11.0%September 2024 · 2–7 days: 26.2%September 2024 · 8–14 days: 10.0%September 2024 · 15–21 days: 4.9%September 2024 · 22–28 days: 2.8%September 2024 · > 28 days: 1.5%October 2024 · Same day: 43.9%October 2024 · 1 day: 6.9%October 2024 · 2–7 days: 24.9%October 2024 · 8–14 days: 10.6%October 2024 · 15–21 days: 6.3%October 2024 · 22–28 days: 3.0%October 2024 · > 28 days: 4.3%November 2024 · Same day: 44.7%November 2024 · 1 day: 7.9%November 2024 · 2–7 days: 17.8%November 2024 · 8–14 days: 14.2%November 2024 · 15–21 days: 8.7%November 2024 · 22–28 days: 4.1%November 2024 · > 28 days: 2.6%December 2024 · Same day: 46.9%December 2024 · 1 day: 5.3%December 2024 · 2–7 days: 24.7%December 2024 · 8–14 days: 11.6%December 2024 · 15–21 days: 7.0%December 2024 · 22–28 days: 3.0%December 2024 · > 28 days: 1.4%January 2025 · Same day: 45.6%January 2025 · 1 day: 7.5%January 2025 · 2–7 days: 22.4%January 2025 · 8–14 days: 9.3%January 2025 · 15–21 days: 7.6%January 2025 · 22–28 days: 4.8%January 2025 · > 28 days: 2.9%February 2025 · Same day: 49.1%February 2025 · 1 day: 10.7%February 2025 · 2–7 days: 18.5%February 2025 · 8–14 days: 11.8%February 2025 · 15–21 days: 6.6%February 2025 · 22–28 days: 2.3%February 2025 · > 28 days: 1.1%March 2025 · Same day: 44.0%March 2025 · 1 day: 9.4%March 2025 · 2–7 days: 24.0%March 2025 · 8–14 days: 12.4%March 2025 · 15–21 days: 5.6%March 2025 · 22–28 days: 2.8%March 2025 · > 28 days: 1.8%April 2025 · Same day: 45.8%April 2025 · 1 day: 9.5%April 2025 · 2–7 days: 21.0%April 2025 · 8–14 days: 9.4%April 2025 · 15–21 days: 6.9%April 2025 · 22–28 days: 4.0%April 2025 · > 28 days: 3.5%May 2025 · Same day: 49.5%May 2025 · 1 day: 4.9%May 2025 · 2–7 days: 21.9%May 2025 · 8–14 days: 8.2%May 2025 · 15–21 days: 7.9%May 2025 · 22–28 days: 4.7%May 2025 · > 28 days: 3.0%June 2025 · Same day: 43.2%June 2025 · 1 day: 7.1%June 2025 · 2–7 days: 24.2%June 2025 · 8–14 days: 12.0%June 2025 · 15–21 days: 6.1%June 2025 · 22–28 days: 3.1%June 2025 · > 28 days: 4.4%July 2025 · Same day: 43.7%July 2025 · 1 day: 8.2%July 2025 · 2–7 days: 25.3%July 2025 · 8–14 days: 11.5%July 2025 · 15–21 days: 5.4%July 2025 · 22–28 days: 3.2%July 2025 · > 28 days: 2.7%August 2025 · Same day: 43.5%August 2025 · 1 day: 7.5%August 2025 · 2–7 days: 24.2%August 2025 · 8–14 days: 13.1%August 2025 · 15–21 days: 6.7%August 2025 · 22–28 days: 2.2%August 2025 · > 28 days: 2.8%Sep '23Dec '23Mar '24Jun '24Sep '24Dec '24Mar '25Jun '25Aug '25
Same day
1 day
2–7 days
8–14 days
15–21 days
22–28 days
> 28 days

Share of booked appointments by booking-to-appointment wait, one stacked bar per published month. Greener bars = stronger same-day access; redder bars = longer-wait backlog. Defaults to the last 24 months (max 24 on the public surface).

Demand pressure

MEDIUMscore 56/100
  • High demand (>400 appts/1K)
  • Elevated DNA rate (6.7%)
  • Below-average same-day access

Composite score across appointment volume, same-day access and long-wait share over the last 3 months.

6-month trends

KPIDirectionSlope (rel %)
Total appointments+0.3%
Face-to-face %+2.6%
Telephone %-3%
Same-day %-1%
Appts per 1K+0.3%
Triage %+0.2%

Linear regression slope over the last 6 months, expressed as a percentage of the trailing average. Up arrows on triage / waits are unfavourable; up arrows on F2F / same-day are favourable.

Trends & anomalies — AI summary

In 2025-08, the face-to-face percentage rose to 61.7%, which is 6.9% higher than the practice's trailing average. This is the most significant change this month.

Several trends are worth noting. The DNA rate has been rising since 2025-04, with a notable 31.3% increase in 2025-05. The telephone percentage has been falling, dropping by 10% in 2025-08. The same-day percentage has been stable but is now trending slightly downward.

To investigate these trends, review whether the dip in the telephone percentage in 2025-08 aligns with any changes in patient communication preferences or system updates. Also, verify if the rise in DNA rate is due to operational factors or changes in patient behavior.

AI-generated from the analytics below (Amazon Nova Lite · data as of August 2025 · written today). The raw anomalies and step-change tables follow below for verification.

Anomalies detected (6)

phonePct2025-08
value 25.9 · avg 30.4 ± 1.8
f2fPct2025-08
value 61.7 · avg 54.8 ± 1.9
f2fPct2025-07
value 58.9 · avg 54.4 ± 1.4
sameDayPct2025-05
value 49.5 · avg 45.4 ± 1.7
dnaRate2025-04
value 4.8 · avg 6.4 ± 0.6
sameDayPct2025-02
value 49.1 · avg 45.3 ± 1.7
Months where a KPI moved more than 2 standard deviations from its trailing 12-month average.

Step changes (6)

dnaRate2025-05
4.8 → 6.3 (+31.3%)
videoPct2024-07
4.3 → 6.3 (+46.5%)
triagePct2024-07
10.6 → 16 (+50.7%)
dnaRate2024-03
6.8 → 4.6 (-32.4%)
videoPct2024-01
3.4 → 5.5 (+61.8%)
videoPct2023-12
1.1 → 3.4 (+209.1%)
Month-on-month KPI changes greater than 30% — typically signal an operational or recording-policy shift.

CQC inspection likelihood

mediumscore 51/100medium confidence
Last inspection: 2017-03-14 · 33 months ago
  • Using CQC review date (2023-07-06) as last assessment. Original inspection date: 2017-03-14.
  • Current rating is good, and the latest CQC assessment date is 2023-07-06 (33 months ago).
  • Report date falls outside the 2017–2022 focused-assessment window signal.
  • Model is directional: 2 supporting signals are currently unavailable.
  • CQC focused assessments reference 10 non-clinical quality statements and typically provide at least 5 working days notice.

Modelled likelihood of a CQC inspection in the next 12 months. Combines current rating, time since last inspection, and recent regulatory activity. Not an official CQC indicator.

Workforce capacity

GP FTE

1.4

Nurse FTE

0.99

Direct Patient Care FTE

0

Admin FTE

4.82

1 practices reporting · 100.0% coverage

Staff group mix

GP1.4 FTE · 19%
Nurse1.0 FTE · 14%
Direct Patient Care0.0 FTE · 0%
Admin4.8 FTE · 67%

Share of total FTE across reporting practices (excludes ARRS roles, which are surfaced separately at the PCN level).

Workforce composition

GP1.40 FTE · 6 headcount
Partner0.36 FTE (26%) · 2 hc
Salaried1.04 FTE (74%) · 4 hc
Nurses0.99 FTE · 1 headcount
Practice Nurse0.99 FTE (100%) · 1 hc
Admin / Non-clinical4.82 FTE · 6 headcount
Management1.50 FTE (31%) · 2 hc
Reception / Admin2.57 FTE (53%) · 3 hc
Other0.75 FTE (16%) · 1 hc

Per-role breakdown of each staff group from the latest NHS Digital quarterly snapshot. GP roles split into Partner / Salaried / Training (ST1-ST4 / Foundation) / Locum / Retainer. Practice-level only — parent-level rollup planned.

Workforce trend

2024-032025-032026-030257GP · 2024-03: 2 FTEGP · 2024-04: 2 FTEGP · 2024-05: 2 FTEGP · 2024-06: 2 FTEGP · 2024-07: 2 FTEGP · 2024-08: 2 FTEGP · 2024-09: 2 FTEGP · 2024-10: 2 FTEGP · 2024-11: 2 FTEGP · 2024-12: 2 FTEGP · 2025-01: 2 FTEGP · 2025-02: 2 FTEGP · 2025-03: 2 FTEGP · 2025-04: 2 FTEGP · 2025-05: 2 FTEGP · 2025-06: 2 FTEGP · 2025-07: 2 FTEGP · 2025-08: 2 FTEGP · 2025-09: 2 FTEGP · 2025-10: 2 FTEGP · 2025-11: 2 FTEGP · 2025-12: 2 FTEGP · 2026-01: 2 FTEGP · 2026-02: 1 FTEGP · 2026-03: 1 FTENurse · 2024-03: 1 FTENurse · 2024-04: 1 FTENurse · 2024-05: 1 FTENurse · 2024-06: 1 FTENurse · 2024-07: 1 FTENurse · 2024-08: 1 FTENurse · 2024-09: 1 FTENurse · 2024-10: 1 FTENurse · 2024-11: 1 FTENurse · 2024-12: 1 FTENurse · 2025-01: 1 FTENurse · 2025-02: 1 FTENurse · 2025-03: 1 FTENurse · 2025-04: 1 FTENurse · 2025-05: 1 FTENurse · 2025-06: 1 FTENurse · 2025-07: 1 FTENurse · 2025-08: 1 FTENurse · 2025-09: 1 FTENurse · 2025-10: 1 FTENurse · 2025-11: 1 FTENurse · 2025-12: 1 FTENurse · 2026-01: 1 FTENurse · 2026-02: 1 FTENurse · 2026-03: 1 FTEDPC · 2024-03: 0 FTEDPC · 2024-04: 0 FTEDPC · 2024-05: 0 FTEDPC · 2024-06: 0 FTEDPC · 2024-07: 0 FTEDPC · 2024-08: 0 FTEDPC · 2024-09: 0 FTEDPC · 2024-10: 0 FTEDPC · 2024-11: 0 FTEDPC · 2024-12: 0 FTEDPC · 2025-01: 0 FTEDPC · 2025-02: 0 FTEDPC · 2025-03: 0 FTEDPC · 2025-04: 0 FTEDPC · 2025-05: 0 FTEDPC · 2025-06: 0 FTEDPC · 2025-07: 0 FTEDPC · 2025-08: 0 FTEDPC · 2025-09: 0 FTEDPC · 2025-10: 0 FTEDPC · 2025-11: 0 FTEDPC · 2025-12: 0 FTEDPC · 2026-01: 0 FTEDPC · 2026-02: 0 FTEDPC · 2026-03: 0 FTEAdmin · 2024-03: 6 FTEAdmin · 2024-04: 6 FTEAdmin · 2024-05: 6 FTEAdmin · 2024-06: 6 FTEAdmin · 2024-07: 6 FTEAdmin · 2024-08: 6 FTEAdmin · 2024-09: 5 FTEAdmin · 2024-10: 5 FTEAdmin · 2024-11: 5 FTEAdmin · 2024-12: 5 FTEAdmin · 2025-01: 5 FTEAdmin · 2025-02: 5 FTEAdmin · 2025-03: 5 FTEAdmin · 2025-04: 5 FTEAdmin · 2025-05: 5 FTEAdmin · 2025-06: 5 FTEAdmin · 2025-07: 5 FTEAdmin · 2025-08: 5 FTEAdmin · 2025-09: 5 FTEAdmin · 2025-10: 5 FTEAdmin · 2025-11: 5 FTEAdmin · 2025-12: 5 FTEAdmin · 2026-01: 5 FTEAdmin · 2026-02: 5 FTEAdmin · 2026-03: 5 FTE

Source: NHS Digital General Practice Workforce — 25 snapshots (2024-03 → 2026-03). Y-axis zoomed to data range.

Patient experience (GPPS)

Overall good88.4%
Phone easy57.5%
Website easy1.1%
100.0% coverage

Prescribing volume

0.62

items per registered patient (latest published period)

1 practices · 100.0% coverage

Data sources: NHS Digital (patient list, appointments, workforce, QOF, GPPS, screening, prescribing), CQC API. Aggregations refreshed 5/26/2026.

Aggregate NHS data only · No individual patient data · No named-person contact details.Source: NHS Digital + NHS England open publications.